Extended Care Professional (ECP) makes cloud-based electronic health records (EHR) software for assisted living and senior care communities. This vendor has been operating since 2004, serving small and multi-state providers alike.
This product features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators receive notifications when inventory is low on specific medications and, since ECP integrates with most major pharmacy software vendors, the reordering process is automated.
ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provides electronic charting and assists with state mandated reports. Users can input data through a touch screen on tablet devices.
This software also features facility management tools, which include modules for scheduling resident activities, customizing employee files, tracking meal delivery, keeping in touch with potential new residents and more.
Nathan from Heritage Assisted Living, Inc.
Specialty: Assisted Living
I like how easy it is for new staff to learn because of how intuitive the display is. I also like how good customer support is at getting back with a solution or in creating new features that are being asked for. The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports. The pictures of residents on the screen is great and the optional use of letters/colored borders to signify different things about the resident is a great way to see a lot at first glance. Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.
Web-based is great but when the network goes down it is challenging as we rely on ECP a lot.
Make sure the interface is easy to use and makes sense. The ability of the software and your house pharmacy to integrate via some kind of a portal is also super-duper.
Susan from Morton LTC
HIghly recommend for any asssited living facility. Allows administators to monitor what is happening in their facilities at any level, from documentation, ISP's to medication administration and narcotic counts.
Easy to use and understand. Decrease in staff charting time. Increased accountability for staff performing tasks and med administration.
Would like to be able to print all POS with one funtion.
Damon from Trinity Senior Community
I would recommend it for any company. It is really nice for multi-building properties that share management teams. Management has an easier time keeping up to date on items, rather than having to go building to building to read nursing notes and get updates.
Easy for all staff levels to use.
Easy access to all buildings from one log in.
Ability to create all forms on program and reduce paper usage.
Fast/Easy way to update care plans and ensure staff are knowledgeable about every change in condition.
Report Generators take make it easy to see patterns.
Set up time.
Unable to upload state required forms, so we do them on paper then upload them into files on ECP.
Diane from RidgeStone Terrace
Highly remommend ECP
Easy access to information
Web based and can access from home
the use of reports
check and balances
Nathan from Heritage Assisted Living, Inc.
This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper.
-Good customer service
-Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing)
-Interfaces well with our pharmacy's software.
-The customization process can feel daunting but is worth investing time into.
-Would be nice to have some sort of apartment tracking module (future update I'm sure : ).
Debra from KindredHearts
Overall, I am very happy with ECP. There are things that I'd like to see different but everyone probably has their own ideas of how things should be in a program. In general though, when an idea is brought forward, ECP does a good job of implementing when it is small. Larger projects take more time but this could be lack of available team members to implement new parts of the program. I would and do recommend ECP when others ask what we use as a program.
Always looking for better ideas and features. Like that it is always improving.
Report features are not very user friendly. Would like to see more ability to create own reports from system.
Christine from Libby's House Senior Assisted Living
As an owner / administrator of four communities and as a consultant to new and current small AL providers, I highly recommend ECP without reservation.
ECP allows us flexibility through customization options. It is simple to learn as an Administrator of the whole program or as a new caregiver learning electronic documentation for the first time. Easy to retrieve information - which proved itself invaluable during a state survey. Local physicians and EMS personnel comment about our professionalism in presenting data to them - which is also very simple to produce quickly. The ECP developers really listen to end users and have implemented the ideas offered to them and are constantly improving and growing the capabilities. We have reduced med errors and med follow up problems and have been able to attain compliance with documentation issues and can give direct care staff clear, concise directives right in front of them. I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes! It's very cost effective.
Any "con" I ever experienced was addressed and resolved with "live" people helping me through!
Jason from Country Healthcare Inc./ Longview Terrace
Overall I am very pleased with ECP I would recommend it to other companies.
Very easy to use, made many job duties quicker, freed up staff time so they can spend more time with the residents, easier to reorder meds, easier to track resident vitals
Care plan is a little tough to transition to, had some minor issues with linking to the pharmacy, still waiting on the employee schedule section of ecp to be up and running