PointClickCare offers a variety of cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. Facilities of many types use PointClickCare, from skilled nursing homes to senior living settings.
This software helps users to achieve regulatory compliance, improve reimbursement accuracy, avoid missing documentation, and reduce duplicate data entry. Administrators have the option of subscribing to clinical, billing and/or administrative module packages. They can optionally purchase kiosks pre-configured with the software, which staff can use to input resident data. Mobile device integration is also supported.
PointClickCare is a collaborative platform that enables entire teams to streamline workflow, while improving the quality of patient care. In addition to comprehensive EHRs, it offers Point of Care on touch-screen devices, medication and nutritional management, remote tracking of patient compliance and progress for practitioners, and a secure platform for HIPPA-compliant text messaging.
We like the fact that the system helps users assess marketing efforts through PointClickCare's referral management solution. Users can track all calls and activities leading up to a resident's admission, creating an electronic record to evaluate success in raising occupancy rates. Other marketing tools integrated into the system include CRM functionality, pre-admission eligibility checks, and insurance coverage monitoring.
PointClickCare was founded in 1995 and is also available in Canada. Phone support is provided for users in addition to online training and webinars. Currently used by over ten thousand facilities, PointClickCare is one of the leading providers of senior care management software in North America.
Antoinette from Sagora Sr. Living
Specialty: Nursing Home
Employees number: 5,001-10,000 employees
Once proper training was provided by my employer, the product was not difficult to use.
All departments could work in the same system.
Chris from Flagship
Specialty: Nursing Home
The interface is easy to use, patient names are organized, entering orders is simple and offers many details.
Certain tasks (ie entering incident reports) take many clicks to get to and do not offer an easy way to backtrack.
Take time to familiarize yourself with all of the features.
Cheryl from Lakeview Health Services
Specialty: Nursing Home
The vender is professional and willing to assist to get you where you need to be. They are always on call and they talk in terms you can understand. Point Click Care is user friendly and that makes all the difference in the world! I do have to say I would like the navigation tree back. Otherwise this is an awesome product and is worth it!!!
I wish the navigation tree was back. My coworker's and I miss that. Now we have to go all the way back out and then back in. Wastes our time where with e tree it would flow much better.
I would say to listen closely and take notes but if you miss something, there are always "helps" to get you through or you can call them and if they aren't able to get back to you right away they will return your call. That means a lot!
David from Pivotal Health Care LLC
Employees number: 201-500 employees
great clinical package; works great for EMR and patient billling; easy setup; great support from implementation team
AP/GL is archaic; everything is batch; not real time; no drill down from reporting that is anything but a batch number
Dana from Self employed, PRN therapist
Pros - quick and easy documenting which allows more time with patients.
Cons - order looks great on computer but when the actual order prints, it cuts off some information resulting in some confusion. For example, when creating a dietary order for mechanical soft texture and regular liquids it prints "mechanical soft texture, regular consistency" which is contradictory if you are unaware "consistency" refers to the liquid viscosity. It would eliminate confusion if the word "liquid" would be on the printed version. Our dietary staff was giving my swallow-impaired patients regular textured meals. Also, it would be nice if the patient name was more prominent on printed version.
These are minor cons to an otherwise well developed and easy to use program.
Susan from Oceanside Skilled Nursing and Rehab
Good product. Tech support is quick and reliable. If there's a slow down, they let you know they're working on it. Have never seen the system down.
Easy shift from Admin to Clinical information
Dashboard gives quick look at care plans due, room changes, admissions, discharges
User defined reports very helpful
ICD-9 library built in, populates face sheet
Social Service and Nutrition assessments auto populate the MDS
Drug allergies needs more prominent place on face sheet.