ICIM ERP by Metasystems offers small and mid-sized discrete manufacturers a comprehensive ERP that brings together all business operations - order management, engineering, manufacturing, CRM, financials and warranty management. ICIM ERP was designed to be extremely flexible, with a configurable platform that can support the unique needs of many kinds of manufacturers: Make to Order, Engineer to Order, Assemble to Order, Mixed Mode and more.
At the core of ICIM ERP is the engineering module, which offers robust, fully integrated inventory control, resource planning, purchasing, lot and serial control, shop floor management and quality assurance. ICIM ERP is a great fit for ETO companies because of this module's ability to offer powerful part number management, as well as complex engineering status controls.
The order management module also helps users with their complex requirements through product configuration; it manages these orders throughout their life cycle. ICIM CRM is fully integrated with the rest of the modules, giving small to mid-sized businesses a simpler, more effective way to track and analyze both prospects and customers. Also integrated into the system are full financials designed for the manufacturing environment.
Metasystems is a Tier II software provider and has been in business since 1975. Their team of programmers, implementation specialists and support staff all have experience with a variety of industries; the same team that shows you the demo will help you implement the software.
Anthony from Kettering University
Employees number: 501-1,000 employees
This system has been in use for at least 15 years. We have recently upgraded to the latest version and have been given assistance by JCI support. The system is primarily used to gauge the building systems and make adjustments as needed. It is our number one resource when any climate-related issue occurs. We are thankful for the utility and use of this system.
Ease of use
Compatibility with different components
Customer support 60% of the time
Cost, upgrades are lengthy
Jim from Marvin Windows
Stable and works for most of what we need in a mfg ERP ; fairly good configurator; ok on the accounting side
Old school tech and limitations on so much modern technology - built before BI a was really a consideration
Go more modern - this is a thing of the past!! Consideri this only if it perfectly aligns w your team's expertise
Dan from Drees Wood Products
Date: June 2012
Jim from Marvin Windows and Doors
Date: June 2012
Peter from Garafano Tank Service
Date: May 2012
Jarrod from Heil Trailer International
Date: May 2012
Laura from WDG
Date: May 2012
Laura from WDG
Pros: Metasystems' customer service is A+. Anything we needed, they created. Any questions we had were answered in a timely fashion.
ICIM allowed us to grow from a $4M company to an $8M company, without a paperwork problem.
Cons: ICIM can be a little finicky, some programs need tweaking. That being said - any time an issue came up, Metasystems fixed it immediately.
Doris from Timpte, Inc.
We are not fully implemented at this time. We are only running the Inventory Control, MRP and Purchasing portion of the system. We can not make a recommendation on the full ERP package at this time.
Improved tools and ease of use when compared to our old inventory control system
Improved historical data access
Amount of custom programming required to meet the needs of our company.
Scott from Ritz Instrument Transformers, Inc.
I would recommend this software to other manufacturers. It gives large company functionality in a small/medium company price range.
This ERP package fit in almost perfectly to our business model.
- Total package including financials
- Flexible quote and order entry system
- Solid MRP functionality
- AP and AR fully integrated
- Navigation and use is consistent between modules
- Great support
- No fixed asset module (which we knew going in and easily work around)
Dan from NPK Construction Equipment
If you are looking for an out of the box clone of another software, this may not be for you. If you have some special needs and want those addressed in a quick and personally level, ICIM is the fit. We looked at several softwares and chose ICIM. No regrets after almost 10 years.
Very flexible, excellent support, quick response to bugs and/or enhancement requests. Programming staff that do their best to first understand you requirements, then look at the solution.
Not most windows friendly. The new 10G version is MUCH better.
Glenn from Critical Computer Solutions
Best overall ERP system for production I've ever dealt with.
Excellent Bill of Materials structure, Inventory, Costing, and Production control all the way through Accounting.
not using the entire system
Dan from Drees Wood Products, Inc.
I would definitely recommend ICIM to any users who are looking for their software to meet specific needs.
ICIM is a very customizable software package that will allow most company's the ability to have it meet their specific needs. I found that it is easier to make it work for you rather than force your needs into a "packaged" product.
Because of the ability to customize it so much the learning curve may be a little longer than an out of the box product.
Bob from The Steelastic Co., LLC
Weigh the customer support, the ICIM ERP reliability & flexibility ( both business processes & system platforms ) and cost, our decision was rather easy to select Metasystems.
Provides flexibility to meet unique business processes e.g. BOM configurator.
Reliable, not complex for a new user to grasp & apply.
Screens are not always consistent with key stroke applications.
Bruce from WinSystems Inc
We have been live with ICIM for over 3 years and the best recommendation I can make is that I would make the same selection again.
We ultimately selected ICIM because of the people and business methods of Metasystems. Most all other ERP packages are shrink-wrap meaning that either zero or limited customization is available. One of our primary considerations was the ability to taylor the software to our unique operation. Metasystems offered the customization option and their employees provide vast experience and expertise over a broad industry spectrum. They were able to offer invaluable insight as a true partner in the definition and implementation of the package.
As expected, the customization of the package could at times be challenging. There were several major issues encountered along the development and implementation path but the Metasystem programmers were always available (even on nights, Saturdays and Sundays as needed), friendly, knowledgable and help to get us through all of the problems.