Campaign Monitor Software


 

Campaign Monitor is an email marketing solution that can help businesses add new subscribers, send email newsletters and generate various reports. It is suitable for businesses of all sizes.

The solution offers several features that organizations need to execute email marketing campaigns, as well as a drag-and-drop email builder, through which users can select professionally designed templates and can customize them for their own branded and unique emails.

Campaign Monitor’s tools enable users to customize and grow their email lists so they can target relevant contacts with relevant messages. The solution also provides real-time insights related to email performance and campaign activity.

Users can keep track of audience behavior and their engagement with emails, content sharing and effective action items.

 

Campaign Monitor - Campaign builder
 
  • Campaign Monitor - Campaign builder
    Campaign builder
  • Campaign Monitor - A/B testing
    A/B testing
  • Campaign Monitor - Email automation
    Email automation
  • Campaign Monitor - Reporting
    Reporting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

179 Reviews of Campaign Monitor

 

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Software Advice Reviews (5)
More Reviews (174)

Showing 1-5 of 5

Scott from Trade Ideas
Specialty: Software / IT

March 2016

March 2016

Recommended ESP. Nice interface and frequent feature upgrades.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Nice interface and frequent feature upgrades. Can import lists without having to do opt-in again like Mailchimp making migrating easier.

Likes Least

Sometimes edits are not saved making test emails required.

Recommendations

Evaluate how easy it is to upload lists, segment, create emails, and schedule.

 
 

Patrick from Nordic Academy
Specialty: Other

March 2016

March 2016

Outstanding product AND customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is classy, excellent looking, has great analytics, is very reasonable, is easy to set up and manage AND if there is any trouble, CampaignMonitor has an outstanding customer service team. We have been using CM for several years now and from the first newsletter we sent out we were impressed.

Likes Least

There is nothing I dislike. The software is easy to use.

Recommendations

simple use, reasonable, no set up cost, targeted anlytics

 
 

Laura from SmartBrief
Specialty: Media

March 2016

March 2016

A Great Tool for Starting Out in Email Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Campaign Monitor makes it easy to set up email campaigns- whether you're a beginner to email or have a few years of experience behind you. It's easy to set up a campaign and send to a reasonably sized list.

Likes Least

It doesn't scale for larger businesses; additionally, tier pricing can be tricky if you plan on adding subscribers to your account over time. You really have to be mindful of what you're loading in to the tool.

Recommendations

This is ideal software for someone who is planning on adding email to the mix. Though it's not a larger solution, it works for smaller and one-off campaigns. Know your send volume and make sure it fits.

 
 

Vitor from Nvision
Specialty: Software / IT

March 2016

March 2016

First choice to manage email campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The UI is neat, simple and straightforward. It works like a charm. The support is great and responsive.

Likes Least

If we had a free plan for accounts with little usage and small lists, it would be great. Some customers and non-profits pick a competitor just because of this.

Recommendations

I've used many services (and still use some competitor services for some customers and/or projects) but Campaign Monitor is definitely my service of choice when it comes to emailing. Even for tight budgets, I think that the quality of the tools and the support you get are really worth the few dollars you'll pay for it. Don't take my word for granted: just create a free account and test it. You just have to pay when you're ready to send to more than 5 subscribers :)

 
 

Alex from Ether Creative
Specialty: Marketing Agency

March 2016

March 2016

Proud longtime user

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The focus on great user experience and effective design throughout the backend is second to none. It actually makes using Campaign Monitor a pleasure to use.

Likes Least

Off the top of my head - nothing! Possibly, during the transition to the new templating system a few years back, it took a little while to get used to it. But that's more a user error. Now I'm so pleased they changed things up.

Recommendations

Give it a go. It's honestly a country mile easier to use that it's closes competitors. Looking at you MailChimp!

 
 
 
Showing 1-20 of 174

Steve from Flex Immobilier

May 2017

May 2017

Great service, I wasn't expecting to get so much support at this price.

Ease-of-use

Functionality

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Value for Money

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Functionality
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Quality
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Value
Support
Pros

Ease of use once you did a few campaign. The look and automation (responsive) is great. I like to have a tab in my CRM also.

Cons

I would like more automations with my CRM Salesforce, like updating a member in a list when I creat a new lead.

Source: Capterra
 

Marsha from Foolproofing

May 2017

May 2017

Easy to use- great results. Help desk exceptional

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Functionality

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Value for Money

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Support
Source: Capterra
 

Chris from Elser Interactive Solutions

April 2017

April 2017

A worthy provider in a sea of wannabes

Ease-of-use

Functionality

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Customer Support

Value for Money

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Quality
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Support

Campaign Monitor has always been top notch. We've been using it for 10+ years now. Nearly any complaint I could drum up about the service is easily explained by the fact that they take email sender reputation seriously. Initially, we had to undergo a manual review before being allowed to send to lists over a certain size. We also have to jump through a few hoops to send from any given domain, which can be troublesome for domains that our clients own (for which we cannot request DNS changes).

Perhaps the only feature which hasn't evolved over the years that should have is the campaign preview functionality. You're allowed to send a manual preview to up to 5 users (manually entered). You can do this indefinitely, but it's not conducive to say, sending to a client seed list for preview across various depts. The only other option is to send an actual copy of the campaign at $5 + $/recipient. Not a huge deal breaker until you have a picky client and have to send 3-4 previews.

Overall though, this is a small blemish in an otherwise fantastic tool. The company clearly values UX simplicity and usability over feature bloat and getting started couldn't be easier. Give it a shot for just a few cents. What do you have to lose?

Source: Capterra
 

Pat from City Community Tennis

April 2017

April 2017

Great Product, Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Campaign monitor has been an awesome tool to communicate . It's a simple to use, great value for money wand backed up by outstanding customer service and support.

Source: Capterra
 

jay from JustNewListings.com Realty

April 2017

April 2017

Incredibly easy & effective blast emailing system

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Functionality

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Value for Money

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I didn't know where to begin....Campaign Monitor gave me professionally designed tempates and tools to make me look good with my leads, etc. Great tools and filters and results on who clicked and what they clicked on so you can follow up with warm leads. And the A/B testing on a portion of the email blast is great for increasing your opens 20% easy. Great tools!

Source: Capterra
 

Ethan from eHarvest

March 2017

March 2017

Simply the best

Ease-of-use

Functionality

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Value for Money

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Support

For nearly 7 years I have been using CM for all my clients - of the companies I worked for, as well as my own business. In terms of functionality and versatility on EDM CM is in its own league. They're one of the few genuine companies out there always trying hard to find room to improve their software and customer services. Such relentless effort is a great encouragement to whoever works in the digital industry - you cannot go wrong if you're customer focused!

Source: Capterra
 

Astrid from INSIGHT/matters

March 2017

March 2017

Love Campaign Monitor. Best Email platform I have seen so far!

Ease-of-use

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Value for Money

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Very intuitive and ease to use setup.
Features I have not seen with other email systems at extremely affordable pricing.
Amazingly elaborate and swift response to questions.
Thank you so much! Great value for money and awesome support!!

Source: Capterra
 

Duncan from ExCeL London

March 2017

March 2017

Campaign Monitor are leading the way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I needed to set up a complex automated email journey and Campaign Monitor was the only system that was up to the job. I was able to use built in features throughout, and create a highly bespoke experience for my customers, without any need for coding; this was important as I didn't have budget for a developer or consultant to set up a system for me. I'm sure it could still be made a lot easier, but I think this is just the start and look forward to seeing how the system develops. When I needed help along the way the team were extremely quick to respond and took the time to understand my specific technical questions, rather than just sending back a stock answer - overall extremely impressive.

Source: Capterra
 

SJ from Sevell & Sevell, Inc.

March 2017

March 2017

Awesome technical help defies the laws of physics!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

We sent an email blast with a wrong Contact link. Seemingly, against all odds of both physics and law enforcement, Breetel, one of CM's tech crew, was able to change the link in an email that was already sent out! Kind of a minor miracle, actually: that an email sent with a wrong link, now magically has the right link. And it avoided making us look bad in the eyes of our client. Not that we weren't fans of CM before, but are even more so now. Oh, and of course, we're also card-carrying members of the Breetel Fan Club. That is all. Thanks!

Source: Capterra
 

Stephanie from Summit Digital

March 2017

March 2017

You're simply the best

Ease-of-use

Functionality

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Value for Money

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Support

Better than all the rest. Better than anyone, anyone I've ever met.

Yes you are awesome. Thanks for jumping to my aid.

Source: Capterra
 

Emma from Bespoke Backdrops

March 2017

March 2017

Fabulous personal customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

It's not very often that I need support from Campaign Monitor, thankfully! But on the 2 occasions I did, they replied within 24 hours....even on a weekend!

And it was a real human who replied, not an automated troubleshooting bot.

It felt great to know that even though I am a client without a mammoth list, I still matter :)

Thank you!

Source: Capterra
 

Anna from Palestinian Mission UK

March 2017

March 2017

Great support from Campaign Monitor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

I have to sing the praises of the support team at Campaign Monitor. I have always received a prompt reply and useful advice and given real help. The support is very important for me as we do not have technical staff here in the office. Well done and keep it up all of your lovely people!

Source: Capterra
 

Mags from Purple Vision

March 2017

March 2017

A go-to winner

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Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Great functionality, easy to use (very intuitive) and set up, and to grow and develop email marketing programmes. Very impressed by the Automation functionality which is streets ahead of other products on the market at this level and price point.

Source: Capterra
 

Chris from Next Page International LLC

February 2017

February 2017

Always good

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Value for Money

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Very easy to use. Good automation features. Inexpensive. Excellent service. A great alternative to Mailchimp (I've moved most of my own and my clients' email marketing to CM.)

Source: Capterra
 

Sandra from Aircalin

February 2017

February 2017

Consultancy services from Campaign Monitor in the short term?

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Functionality

Product Quality

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Value for Money

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Support

By not having the internal direct marketing and html expertise, we rely on our advertising agency to create emails and newsletter templates. Ideally, we would have preferred to work directly with a Campaign Monitor account manager to implement our customer marketing strategy and action plan.
Paid consultancy services, from a basic level to a full package (incl. segment + campaign definition and set up; email & enews creation; ongoing performance reviews and recommendation action plans), would be very useful to us and other businesses lacking the expertise internally.

Source: Capterra
 

Thomas from ETAP

February 2017

February 2017

We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched in 2014 and have been working with Campaign Monitor (CM) ever since. We started several times to connect it to our CRM, but never finished it. We also almost switch to Mail Chimp because there is one specific feature that would help us save time and money considerably: TimeWarp.
Rumor has it that CM is working on a similar feature. The customer service is more than excellent and the addition of new apps make some of the connectivity so much easier.
This year we will also start implementing the new automation features.
The most valuable feature of CM is that anybody in the team can edit content and send it out to review. Saves us a lot of time and man power and removed our web designers from the message creation process as a bottle neck. Keep up the good work and lets timewarp soon!

Source: Capterra
 

Mikias from YG2M Systems

February 2017

February 2017

Awesome Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

I've been using Campaign Monitor for the past 4 and half years and I really glad give my 5 star for them. They always did a great job, in terms of their system functionality and customer service.

Source: Capterra
 

Jan from corecubed

February 2017

February 2017

Great campaign software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Quality
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Support

We've been using CM for years now. It's extremely easy to upload your own templates and easy for someone else to edit or add content to. I've used a few other campaign software companies and CM is by far the easiest to use and campaigns look great!

Source: Capterra
 

John from Sun Health

February 2017

February 2017

Thank you to the support staff

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Value for Money

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Support

I'd like to recognize the support staff for her quick and helpful response to a question I had regarding printing newsletters created in Campaign Monitor.

Source: Capterra
 

Carrisa from USU Campus Store

February 2017

February 2017

Great Email Marketing Resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

We've used Campaign Monitor for quite a few years now and have nothing but good things to say about it! Everything is so user friendly and self explanatory. It's simple to create a professional and clean email campaign. There are templates you can use, but if you want to customize the template a little to fit your company it's possible and easy. I can create a campaign so quickly and get the word out that I need to. Uploading email contacts is easy. My favorite feature is launching world view once I have sent a campaign. I am able to watch a map that pops up who and where is opening the email I have just sent. It's a fun quirk that is also useful. I highly recommend Campaign Monitor!

Source: Capterra
 
 
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