CloudCherry is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.
CloudCherry features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.
Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. CloudCherry pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.
CloudCherry can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.