Constant Contact Software


 

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on Web pages or on Facebook to capture new contacts and build email lists. This system offers hundreds of customizable email templates with drag-and-drop elements, and includes real-time reporting features to track email opens, clicks, forwards, social shares and more.

Finally, Constant Contact offers both online and in-person seminars and trainings designed to help small businesses improve their marketing efforts. Some have registration fees, but many are free to attend.

 

Constant Contact - Contacts
 
  • Constant Contact - Contacts
    Contacts
  • Constant Contact - Email templates
    Email templates
  • Constant Contact - Email editor
    Email editor
  • Constant Contact - Reporting
    Reporting
  • Constant Contact - Social offers
    Social offers
  • Constant Contact - Contact growth
    Contact growth
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

166 Reviews of Constant Contact

 

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Software Advice Reviews (48)
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Showing 1-20 of 48

stephanie from Colorado I Have A Dream Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Constant Contact Graphic Artist Review

Ease-of-use

Functionality

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Value for Money

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I feel that there should be more options for graphic placement and integration. Having a blank white space that you can drag and drop items would be easier to use.

Pros

simple design framework

Cons

needs more advance features for full customization

 
 

Rich from Clearwater forest
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

Quick and responsive assistance both online and phone support.

 
 

Barbara from Scottsdale Philharmonic
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Constant Contact is a great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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As a non-profit organization, the Scottsdale Philharmonic has been using Constant Contact to get the word out about our FREE concerts for the community in the greater Phoenix/Scottsdale area. We appreciate the ease of use, the low cost, and effectiveness in spreading the word.

Advice to Others

This product is a great way to get your contacts organized and communicated with professionally.

 
 

Danielle from Campus Compact
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to learn - solid interface

Ease-of-use

Functionality

Product Quality

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N/A

We have been using Constant Contact for about 1 year - the product offers a clean, professional look for email communication.
I've found it's easy-to-learn for staff who are new to the product and that's a plus for us.
Importing contacts can be a bit slow and wonky - but attention-to-detail can help overcome that weakness.
Another pro is that Constant Contact has user-friendly integrations with CRMs like Salesforce.
Overall - we're pretty happy with the platform.

 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great software for newsletters

Ease-of-use

Functionality

Product Quality

Value for Money

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Constant Contact keeps us connected with our clients. It's a great tool and is easy to use. You can make simple newsletters or get creative. It's up to you. The editing tools are intuitive. We use it every month. Our clients like it, too. I like to see how each project is performing. Constant Contact offers analytic tools, so you can keep an eye on the number of views, opt-outs, and click throughs. I highly recommend this software.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Decent but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Constant Contact does the job alright at the right price, but there are definitely better, more user-friendly email marketing software out there. I have found the functionality at times to be frustrating and CC does not easily let you manipulate the formatting.

Pros

Price is right for non-profit or small businesses to communicate with the network.

Cons

Mediocre functionality and usability.

 
 

Christine from Billing Precision
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I've been using constant contact for the past year and overall we are very pleased. Their templates are nice and easy to use.

 
 

Kevin from Switch Commerce
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

Easy to figure out, customer support has been pretty good.

Pros

Ease of use.

Cons

If wanting to store your contacts, it doesn't allow much for physical addresses. It also doesn't allow for multiple emails for one user (i.e. general email, legal notices, etc.).

 
 

April from Challenge Air for Kids & Friends
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

2016 Hangar Dance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I used your event management section on loved how easy it was to design the templates for information about the event and registration. Participants could sign on and easily register. I was able to incorporate the event design easily.

Pros

I'm in now way a web designer so I loved the existing templates and the examples to use each step only the way.

Cons

I could not list levels for sponsorship (or couldn't figure it out) so I just had to put "call XYZ for more information about event sponsorship.

 
 

Amna from Saba Homes
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Perfect Tool for Our Small Non-Profit E-Marketing and Fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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We have been using Constant Contact for several years and it has made communication with donors pretty easy and effective. Impact is greater than ever before and it's fast.

Pros

Email features, Customer Service!

Cons

Less number of templates for non-profit newsletters.

Advice to Others

Try the free trial first and get the feel of it.

 
 

Courtney from St. Joseph County Public Library
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Easy to use email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Constant Contact is easy to use for all of your email marketing and survey needs. For less than $100, they will even create a customized template for your use. Price of subscription varies depending on your contact list, but it's very affordable. Not-for-profits receive a discount and if you pre-pay, there's an even better discount.

Pros

Folder to organize your emails i.e. sent, draft, etc.
Large storage for photos

Cons

There needs to be a way for you to see when someone has not opened emails for a while

 
 

Paul from omsphoto.com
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact - for your friends

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We used Constant Contact for approx 8 months - it works well enough, it's email templates were ok, but it's html editor was good enough to get the job done. Things were fine - until we wanted to add some names from other sources.

Nope. it's against the terms of use to add names purchased from other lists. You're only permitted to add names collected from your own website or people that opt-in.

In other words, you can only keep talking to people you already know.
Not great to pay for a tool to talk to your friends - hard to get new business that way.

Pros

Easy to use, pretty solid reporting

Cons

Not allowed to import contact lists - you can only talk to people you already know.

Advice to Others

Think through your marketing strategy and how you want to use this tool BEFORE you get wrapped up in making this a major part of your toolkit. Solid for what it does, but make sure you're not hoping for more.

 
 

Brook from KASDAN LIPPSMITH WEBER TURNER LLP
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I use the product to send invitations and email reminders to people we are inviting to up and coming events. I enjoy the overall idea of the product but wish they had some other options for users to choose from.

Pros

Need to have more explanations as far as the invitation and sign ups are concerned it is hard to understand what the landing page is and if the items are being emailed or if they are just hitting at social media levels.

Cons

not enough lay out options for marketing flyers and invitations

Advice to Others

I like the program and would definitely recommend it to someone with a small business or who is just starting the auto email venture.

 
 

Matthew from Christ United Methodist Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Helpful weekly tool for marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I have used Constant Contact for the past 5 years as a weekly email newsletter generator and also for reminder notices for our organizations database. It has worked great for us as a tool for communication that is creative and innovative rather than generic. I would suggest training and ongoing support set up prior to contracting. It seems to work best for small to mid-sized organizations but has suited us wonderfully. Was disappointed that they changed ability to put on social media to an cost base rather than offered for free like they had in the past.

Pros

Setup is pretty simple.
Pretty stream lined.
Interactive.

Cons

Costs for add-on's is a bit high.

Advice to Others

If you are wanting to send out weekly marketing information at a good price and desire something that is easy to use then this is the tool for you.

 
 

Trip from Switch Commerce
Specialty: Banking

September 2016

September 2016

Love Constant Contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

Constant contact is full of features that are great for marking my business. The interface is very easy to use.

Likes Least

Some of the tools are inconsistent in their design. Some are older and some are newer.

Recommendations

Compared to mail champ and a couple of the other mail services out there, constant contact is the best.

 
 

Aaron from Bold Brew Studios LLC
Specialty: Other

August 2016

August 2016

Great For Large Contact Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Likes Least

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Recommendations

Give it a try along with Mailchimp and see which one you find better useful for your business. I've used Constant Contact for 5+ years and have a lot of experience with it, but its starting to show its age in many ways. Hopefully the newer version will bring it up to par with Mailchimp in the line of creating emails and removing some of the quirks.

 
 

Dan from Cooper Close Consulting
Specialty: Consulting

August 2016

August 2016

It's alright!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
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Support

N/A

Likes Best

Simple drag and drop features make it easy to make good looking newsletters.

Likes Least

It's expensive considering what it is and you can get others which are free.

Recommendations

Check out the long list and pick the format you are most comfortable with, definitely add a contact list and build a test run to see the pains of each one.

 
 

Angie from Utah Pride Center
Specialty: Non-Profit

August 2016

August 2016

So Simple!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
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N/A

Likes Best

I love how I can customize our newsletters with graphics and different fonts. The statistics and reporting has been very helpful as well

Likes Least

So far I have not come across anything Ive really disliked

Recommendations

Compare against other similar programs. Im confident you will find Constant Contact meets and surpasses all your needs

 
 

Cassandra from Frontline Family Ministries
Specialty: Non-Profit

July 2016

July 2016

Constant Contact is a Useful Resource

Ease-of-use

Functionality

Product Quality

Value for Money

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N/A

Likes Best

I like how diverse it is and the variety of functions it includes. It caters to many of the needs our organization has as far as keeping up with our circle of people.

Likes Least

It's very slow so doing a quick assignment is rarely possible. Everything from data entry to forming emails loads extremely slow.

Recommendations

Overall it is a good product. I am amazed at all the different things we use it for from data entry, to mass emails, to surveys. The reports it shows are super helpful when evaluating the success of our emails sent.

 
 

Maureen from Engel Interests
Specialty: Real Estate

July 2016

July 2016

Engel interests constant contact review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

This is a great resource for new business with low cost and the ability to generate leads.

Likes Least

the initial learning phase is alway time consuming but it was easy to learn.

Recommendations

in order to evaluate this produce accurately, I would recommend you set your personal email up and send marketing to your self to see what your clients are receiving.

 
 
 
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