Constant Contact Software


 

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on web pages or on Facebook to capture new contacts and build email lists. The system offers hundreds of customizable email templates with drag-and-drop elements and also includes real-time reporting features to track email opens, clicks, forwards, social shares and more.

Constant Contact offers both online and in-person seminars and training to help users improve their marketing efforts.

 

Constant Contact - Contacts
 
  • Constant Contact - Contacts
    Contacts
  • Constant Contact - Email templates
    Email templates
  • Constant Contact - Email editor
    Email editor
  • Constant Contact - Reporting
    Reporting
  • Constant Contact - Social offers
    Social offers
  • Constant Contact - Contact growth
    Contact growth
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

169 Reviews of Constant Contact

 

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Software Advice Reviews (40)
More Reviews (129)

Showing 1-20 of 40

Lucinda from Momentum Global
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Used Constant Contact to send out communications because my high end company was too timeconsuming and confusing to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall much better than the expensive contract that we are stuck with for 24 months.

Pros

Wonderful, helpful staff walked me through everything.
Easy to navigate
Easy to keep and sort contacts

Cons

Not sure how to get more open rates
Would like a bit more flexibility in the style or look of the templates

 
 

Anna from Sarah's Circle
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Constant Contact is decent, but gives me lots of headaches throughout the year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall unimpressed.

Pros

No exceptional features stand out about this software. I like that they send the updated subscriber/unsubsribers report to my inbox. The emails I have scheduled do go out on time. The templates look professional.

Cons

I hate how Constant Contact logs me out all the time. Sometimes it is difficult to format newsletters. Sometimes something simple like changing the font just won't change or work probably, which is very annoying. Changing a font should be simple.

 
 

Shajunee from Dreamy Floral and Decor Bar
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to understand and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Constant Contact allows one to import their own photos and graphics. Which allows personalization of campaigns that suit the need of any targeted audience.

Cons

One cannot completely personalize their texts on Constant Contact to totally satisfy their need. One cannot add a shadow, a glow, etc. This would be a good addition.

 
 

Makenzie from Fish Advertising
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Beneficial for overall prospecting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy the product is to use. It is very easy to solicit to prospects through email. I would recommend this to a startup, not a successful company.

Cons

I don't like that I was only able to send an email platform. I have found that it is much more beneficial to solicit clients through a ringless voicemail technology.

 
 

Clark from Arizona Correctional Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Constant Contact, a first step into marketing automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been very happy with the product and the support I've gotten from the Constant Contact team.

Pros

Very helpful resources and easy to use functions. Their free workshops are always very informative and help make connections with local consultants and advisers. Bringing in lists or gathering website signups is a breeze. Setting up and email blasts or campaigns is simple and they work great on all devices, from PCs to phones. Reporting is helpful and detailed.

Cons

As a small company its list limits are not a big deal, but I could see where they would be a problem for those with huge (100k+) email lists. The WordPress plugin has caused problems for me. I've had to disable it a couple of times. But right now it's working fine. Also the limit on the number of users means it can't be a true CRM for us since our sales team can't take advantage of its great tools.

 
 

Jodie from LiFT Academy
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Newbie Creates Outstanding Newsletter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Love the ease of use to add buttons and create links
-Like the templates
-Love the integration with donor perfect so if a change is made to an email address in donor perfect is is automatically updated in constant contact

Cons

-Sometimes when adding images the images can look blurry
-Like any new software there is a learning curve to get to know the functionality

 
 

Nathaniel from St. Andrew Nativity School
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

It's good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact is easy to use, cheap enough, and straightforward. We will continue to use it.

Pros

Same as above.

Cons

Want everything on one platform

 
 

stephanie from Colorado I Have A Dream Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Constant Contact Graphic Artist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel that there should be more options for graphic placement and integration. Having a blank white space that you can drag and drop items would be easier to use.

Pros

simple design framework

Cons

needs more advance features for full customization

 
 

Rich from Clearwater forest
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quick and responsive assistance both online and phone support.

 
 

Barbara from Scottsdale Philharmonic
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Constant Contact is a great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a non-profit organization, the Scottsdale Philharmonic has been using Constant Contact to get the word out about our FREE concerts for the community in the greater Phoenix/Scottsdale area. We appreciate the ease of use, the low cost, and effectiveness in spreading the word.

Advice to Others

This product is a great way to get your contacts organized and communicated with professionally.

 
 

Danielle from Campus Compact
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to learn - solid interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have been using Constant Contact for about 1 year - the product offers a clean, professional look for email communication.
I've found it's easy-to-learn for staff who are new to the product and that's a plus for us.
Importing contacts can be a bit slow and wonky - but attention-to-detail can help overcome that weakness.
Another pro is that Constant Contact has user-friendly integrations with CRMs like Salesforce.
Overall - we're pretty happy with the platform.

 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great software for newsletters

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Constant Contact keeps us connected with our clients. It's a great tool and is easy to use. You can make simple newsletters or get creative. It's up to you. The editing tools are intuitive. We use it every month. Our clients like it, too. I like to see how each project is performing. Constant Contact offers analytic tools, so you can keep an eye on the number of views, opt-outs, and click throughs. I highly recommend this software.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Decent but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact does the job alright at the right price, but there are definitely better, more user-friendly email marketing software out there. I have found the functionality at times to be frustrating and CC does not easily let you manipulate the formatting.

Pros

Price is right for non-profit or small businesses to communicate with the network.

Cons

Mediocre functionality and usability.

 
 

Christine from Billing Precision
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using constant contact for the past year and overall we are very pleased. Their templates are nice and easy to use.

 
 

Kevin from Switch Commerce
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to figure out, customer support has been pretty good.

Pros

Ease of use.

Cons

If wanting to store your contacts, it doesn't allow much for physical addresses. It also doesn't allow for multiple emails for one user (i.e. general email, legal notices, etc.).

 
 

April from Challenge Air for Kids & Friends
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

2016 Hangar Dance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used your event management section on loved how easy it was to design the templates for information about the event and registration. Participants could sign on and easily register. I was able to incorporate the event design easily.

Pros

I'm in now way a web designer so I loved the existing templates and the examples to use each step only the way.

Cons

I could not list levels for sponsorship (or couldn't figure it out) so I just had to put "call XYZ for more information about event sponsorship.

 
 

Amna from Saba Homes
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Perfect Tool for Our Small Non-Profit E-Marketing and Fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Constant Contact for several years and it has made communication with donors pretty easy and effective. Impact is greater than ever before and it's fast.

Pros

Email features, Customer Service!

Cons

Less number of templates for non-profit newsletters.

Advice to Others

Try the free trial first and get the feel of it.

 
 

Courtney from St. Joseph County Public Library
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Easy to use email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact is easy to use for all of your email marketing and survey needs. For less than $100, they will even create a customized template for your use. Price of subscription varies depending on your contact list, but it's very affordable. Not-for-profits receive a discount and if you pre-pay, there's an even better discount.

Pros

Folder to organize your emails i.e. sent, draft, etc.
Large storage for photos

Cons

There needs to be a way for you to see when someone has not opened emails for a while

 
 

Paul from omsphoto.com
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact - for your friends

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used Constant Contact for approx 8 months - it works well enough, it's email templates were ok, but it's html editor was good enough to get the job done. Things were fine - until we wanted to add some names from other sources.

Nope. it's against the terms of use to add names purchased from other lists. You're only permitted to add names collected from your own website or people that opt-in.

In other words, you can only keep talking to people you already know.
Not great to pay for a tool to talk to your friends - hard to get new business that way.

Pros

Easy to use, pretty solid reporting

Cons

Not allowed to import contact lists - you can only talk to people you already know.

Advice to Others

Think through your marketing strategy and how you want to use this tool BEFORE you get wrapped up in making this a major part of your toolkit. Solid for what it does, but make sure you're not hoping for more.

 
 

Brook from KASDAN LIPPSMITH WEBER TURNER LLP
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use the product to send invitations and email reminders to people we are inviting to up and coming events. I enjoy the overall idea of the product but wish they had some other options for users to choose from.

Pros

Need to have more explanations as far as the invitation and sign ups are concerned it is hard to understand what the landing page is and if the items are being emailed or if they are just hitting at social media levels.

Cons

not enough lay out options for marketing flyers and invitations

Advice to Others

I like the program and would definitely recommend it to someone with a small business or who is just starting the auto email venture.

 
 
 
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Showing 1-20 of 129

Jessica from V-Soft Consulting

May 2017

May 2017

A good program, but a b it costly for what it is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything was in one place for our event management and communications regarding the event.

Pros

Simple to use. It was almost a "drag and drop" type of format with a little more flexibility. We used the email, events, and polls/surveys features.

Cons

I used it at a previous company, so I'm not sure if this is still an issue or not: I had a heck of a time with trying to use any sort of HTML formatting.
Another issue I had was that the email send outs were very sporadic. I wouldn't always get notifications I should've.
Purely a cosmetic complaint, but the Event pages don't look modern/are kind of clunky looking.

Source: Capterra
 


April 2017

April 2017

Great for beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great system for easy use of email marketing. They now added features for promotions to grow facebook and surveys as well. It's really easy to use and self-explanatory.

Pros

Easy to use
price grows with my business
customer service is awesome
options like surveys, ect.
report data

Cons

does not integrate with my current CRM
becuase its so user friendly I can't add some cpmplex features that I would like.
reports can't be combined :(

Advice to Others

I have used Constant Contact for about 6 years and recommend it to everyone. It's easy to use and they add on features often.

Source: GetApp
 

McKenzie from Global Finishing Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Easy to use and many options!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This product is great for displaying lots of content in an email and allows you to create and customize the content being sent out. It allows you to do so much more than a typical email would allow you to do and it allows you to send it looking very professional and customized to the audience you are sending it to. With anything the product has its own learning curve to understand how to insert different content, images, links, etc. however once you figure those things out the system becomes very easy and effortless to use.

Source: Capterra
 

Rachel from Green Events Colorado

April 2017

April 2017

Great Pruduct

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Use this every single day for work. It is easy to use and lets you customize everything in emails and keep list of contacts organized

Source: Capterra
 

Nancy-jo from Greater Springfield Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Constant Contact is the easy way to spread your news

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Constant Contact for our chamber's email marketing for years. It integrates nicely with our member database, saving the step of re-entering emails.

And, the new editor recently introduced makes our marketing job easier - love the drag and drop feature.

I highly recommend!

Pros

drag & drop
helpful customer service, phone support

Cons

it's can be a challenge to learn new features, but this is a good problem to have

Source: Capterra
 

Amy from SowHope
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Constant Contact for small nonprofits vs MailChimp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My nonprofit was previously using Constant Contact for our email marketing before switching to MailChimp. We were paying $/month and had between 1,000 and 2,000 subscribers. After a couple people mentioned that MailChimp was free at that list size, we looked into it and switched over. As the primary user of these services, I have to say that MailChimp is much more intuitive and user-friendly than Constant Contact. There always seemed to be functions of email customization that just didn't work as they were supposed to in Constant Contact, and it would drive me crazy. Otherwise, the two services seem pretty similar.

Pros

It was very easy to add subscribers to a certain list or add tags to them.

Cons

There was a disturbing limit on the number of images you could have in your "library" for use. We were paying $/month, which meant a limit of 5 images that could be stored. MailChimp probably has a limit for free accounts, but we haven't reached it yet and definitely have more than 100 images. There is also an image editing tool in MailChimp that Constant Contact did not have so that you can crop, brighten, or add text to your images within the software. It's very convenient.

Advice to Others

Definitely don't go this route if you're a small organization and have less than 2,000 subscribers. I vote for MailChimp, hands-down.

Source: Capterra
 

Crystal from Bates Security

February 2017

February 2017

Good Marketing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had great success with Constant Contact and would recommend it to all small businesses. I like the stock photo option.

Source: Capterra
 

Becca from Animas Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good with some flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The good: easy sync with other software for email addresses. Easy for clients to unsubscribe. Gives you quick stats. Easy formats.

The bad: difficult to create emails. I get frustrated with the program when trying to do simple things like change spacing or font size.

Pros

Easily syncs addresses and updates unsubscribers

Cons

Difficulties creating newsletters .

Source: Capterra
 

Hannah from The

February 2017

February 2017

Reliable and looks great

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I use Constant Contact to send weekly emails, and they have not let me down. Emails are sent on schedule, have a great overall appearance, and I get great engagement statistics. Some features are a little less intuitive than other sites, and formatting can be a little challenging. I've noticed that my "mobile-friendly" emails don't always look great on my android device.

Source: Capterra
 

Mathew from Support Systems

February 2017

February 2017

Great software for email management and campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this software all of the time to send out e-blasts. It's really easy, comes with lots of great templates and really nice reporting. You can easily copy templates and send out emails in minutes.

Source: Capterra
 

Douglas from Woofur

February 2017

February 2017

Great email marketing tool, but customer behaviors are changing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have seen the click rates of email communications decrease over the last decade, as people are not as tied to their "inbox" as much these days, but rather, are more into their phones and social media. The software is easy to use and the tools to manage email client lists are great. However, I think it is a great too for creating email communications.

Source: Capterra
 

Ketty from STAR Services

February 2017

February 2017

Reliable and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Constant Contact is a solid email marketing platform. It's cost-effective and easy to use with a bunch of great features.

Source: Capterra
 

Joe from KEI

February 2017

February 2017

Quick and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use constant contact for sending out mass emails to our clients. We are a snow removal contractor and use it to send out weather and service updates. Easy to use.

Source: Capterra
 

Barbara from BSC Associates
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great resource for online marketing and event management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Constant Contact for multiple organizations for about 10 years. For email marketing with additional features (e.g. surveys) I believe it's the gold standard. The contact management is very easy to learn and navigate. There are many templates for emails, and many customizable features.

EventSpot is not quite as friendly, especially for users with a large number of events. There are many good features, although some vary slightly from the pure email marketing functionality and the new way they list events needs changes.

Pros

Excellent Customer Support, great features and functionality.

Cons

Event Spot was changed, making it harder to find your events from a list.

Source: Capterra
 

Allyson from Botsford Financial Group

February 2017

February 2017

Great for Mass Emails

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this system for awhile now to send out our mass emails to our clients and prospects - haven't had any issues.

Source: Capterra
 

Ketty from Independent Consultant

February 2017

February 2017

Great for email marketing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used constant content for various clients over the years. It's consistent and has an abundance of features

Source: Capterra
 

Barry from Internet Fabulous

February 2017

February 2017

Constant Contact is great for first time e mailers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting started is fast and easy. Users quickly outgrow this system if they are serious about email marketing. A little research and comparison can go a long way but after getting hooked on the free version it is tough to make the decision to change so most businesses get stuck

Source: Capterra
 

Aimee from Second Chance Consignments

February 2017

February 2017

Great way to reach out to your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started using Constant Contact to reach out to my customers to let them know about upcoming sales and changes in the store. It's a great program, easy to use and allows me to track everything. I can tell who opened the emails, who clicked on links and who unsubscribed. This is a must have for any business.

Source: Capterra
 

Cheryl from Koinonia Homes

February 2017

February 2017

Great contact software for beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used constant contact for two years, and it does an excellent job of managing e-mail marketing for my role in donor relations. There are great tutorials, it's reasonably priced, and customer service has always been great. My only complaint is that it's hard to understand how to use/work with purchased mailing lists with this product.

Source: Capterra
 

Kristen from MVSC

February 2017

February 2017

Great Marketing Tool for Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I loved using this product for my business's e-marketing. The only reason we decided to make a change is money as I was able to find a comparable product at a better price.

Source: Capterra
 
 
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