Constant Contact Software


 

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on web pages or on Facebook to capture new contacts and build email lists. The system offers hundreds of customizable email templates with drag-and-drop elements and also includes real-time reporting features to track email opens, clicks, forwards, social shares and more.

Constant Contact offers both online and in-person seminars and training to help users improve their marketing efforts.

 

Constant Contact - Contacts
 
  • Constant Contact - Contacts
    Contacts
  • Constant Contact - Email templates
    Email templates
  • Constant Contact - Email editor
    Email editor
  • Constant Contact - Reporting
    Reporting
  • Constant Contact - Social offers
    Social offers
  • Constant Contact - Contact growth
    Contact growth
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

164 Reviews of Constant Contact

 

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Software Advice Reviews (37)
More Reviews (127)

Showing 1-20 of 37

Makenzie from Fish Advertising
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Beneficial for overall prospecting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy the product is to use. It is very easy to solicit to prospects through email. I would recommend this to a startup, not a successful company.

Cons

I don't like that I was only able to send an email platform. I have found that it is much more beneficial to solicit clients through a ringless voicemail technology.

 
 

Clark from Arizona Correctional Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Constant Contact, a first step into marketing automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been very happy with the product and the support I've gotten from the Constant Contact team.

Pros

Very helpful resources and easy to use functions. Their free workshops are always very informative and help make connections with local consultants and advisers. Bringing in lists or gathering website signups is a breeze. Setting up and email blasts or campaigns is simple and they work great on all devices, from PCs to phones. Reporting is helpful and detailed.

Cons

As a small company its list limits are not a big deal, but I could see where they would be a problem for those with huge (100k+) email lists. The WordPress plugin has caused problems for me. I've had to disable it a couple of times. But right now it's working fine. Also the limit on the number of users means it can't be a true CRM for us since our sales team can't take advantage of its great tools.

 
 

Jodie from LiFT Academy
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Newbie Creates Outstanding Newsletter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Love the ease of use to add buttons and create links
-Like the templates
-Love the integration with donor perfect so if a change is made to an email address in donor perfect is is automatically updated in constant contact

Cons

-Sometimes when adding images the images can look blurry
-Like any new software there is a learning curve to get to know the functionality

 
 

Nathaniel from St. Andrew Nativity School
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

It's good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact is easy to use, cheap enough, and straightforward. We will continue to use it.

Pros

Same as above.

Cons

Want everything on one platform

 
 

stephanie from Colorado I Have A Dream Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Constant Contact Graphic Artist Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel that there should be more options for graphic placement and integration. Having a blank white space that you can drag and drop items would be easier to use.

Pros

simple design framework

Cons

needs more advance features for full customization

 
 

Rich from Clearwater forest
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quick and responsive assistance both online and phone support.

 
 

Barbara from Scottsdale Philharmonic
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Constant Contact is a great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a non-profit organization, the Scottsdale Philharmonic has been using Constant Contact to get the word out about our FREE concerts for the community in the greater Phoenix/Scottsdale area. We appreciate the ease of use, the low cost, and effectiveness in spreading the word.

Advice to Others

This product is a great way to get your contacts organized and communicated with professionally.

 
 

Danielle from Campus Compact
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to learn - solid interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have been using Constant Contact for about 1 year - the product offers a clean, professional look for email communication.
I've found it's easy-to-learn for staff who are new to the product and that's a plus for us.
Importing contacts can be a bit slow and wonky - but attention-to-detail can help overcome that weakness.
Another pro is that Constant Contact has user-friendly integrations with CRMs like Salesforce.
Overall - we're pretty happy with the platform.

 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great software for newsletters

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Constant Contact keeps us connected with our clients. It's a great tool and is easy to use. You can make simple newsletters or get creative. It's up to you. The editing tools are intuitive. We use it every month. Our clients like it, too. I like to see how each project is performing. Constant Contact offers analytic tools, so you can keep an eye on the number of views, opt-outs, and click throughs. I highly recommend this software.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Decent but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact does the job alright at the right price, but there are definitely better, more user-friendly email marketing software out there. I have found the functionality at times to be frustrating and CC does not easily let you manipulate the formatting.

Pros

Price is right for non-profit or small businesses to communicate with the network.

Cons

Mediocre functionality and usability.

 
 

Christine from Billing Precision
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using constant contact for the past year and overall we are very pleased. Their templates are nice and easy to use.

 
 

Kevin from Switch Commerce
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to figure out, customer support has been pretty good.

Pros

Ease of use.

Cons

If wanting to store your contacts, it doesn't allow much for physical addresses. It also doesn't allow for multiple emails for one user (i.e. general email, legal notices, etc.).

 
 

April from Challenge Air for Kids & Friends
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

2016 Hangar Dance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used your event management section on loved how easy it was to design the templates for information about the event and registration. Participants could sign on and easily register. I was able to incorporate the event design easily.

Pros

I'm in now way a web designer so I loved the existing templates and the examples to use each step only the way.

Cons

I could not list levels for sponsorship (or couldn't figure it out) so I just had to put "call XYZ for more information about event sponsorship.

 
 

Amna from Saba Homes
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Perfect Tool for Our Small Non-Profit E-Marketing and Fundraising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Constant Contact for several years and it has made communication with donors pretty easy and effective. Impact is greater than ever before and it's fast.

Pros

Email features, Customer Service!

Cons

Less number of templates for non-profit newsletters.

Advice to Others

Try the free trial first and get the feel of it.

 
 

Courtney from St. Joseph County Public Library
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Easy to use email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Constant Contact is easy to use for all of your email marketing and survey needs. For less than $100, they will even create a customized template for your use. Price of subscription varies depending on your contact list, but it's very affordable. Not-for-profits receive a discount and if you pre-pay, there's an even better discount.

Pros

Folder to organize your emails i.e. sent, draft, etc.
Large storage for photos

Cons

There needs to be a way for you to see when someone has not opened emails for a while

 
 

Paul from omsphoto.com
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact - for your friends

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used Constant Contact for approx 8 months - it works well enough, it's email templates were ok, but it's html editor was good enough to get the job done. Things were fine - until we wanted to add some names from other sources.

Nope. it's against the terms of use to add names purchased from other lists. You're only permitted to add names collected from your own website or people that opt-in.

In other words, you can only keep talking to people you already know.
Not great to pay for a tool to talk to your friends - hard to get new business that way.

Pros

Easy to use, pretty solid reporting

Cons

Not allowed to import contact lists - you can only talk to people you already know.

Advice to Others

Think through your marketing strategy and how you want to use this tool BEFORE you get wrapped up in making this a major part of your toolkit. Solid for what it does, but make sure you're not hoping for more.

 
 

Brook from KASDAN LIPPSMITH WEBER TURNER LLP
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Constant Contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use the product to send invitations and email reminders to people we are inviting to up and coming events. I enjoy the overall idea of the product but wish they had some other options for users to choose from.

Pros

Need to have more explanations as far as the invitation and sign ups are concerned it is hard to understand what the landing page is and if the items are being emailed or if they are just hitting at social media levels.

Cons

not enough lay out options for marketing flyers and invitations

Advice to Others

I like the program and would definitely recommend it to someone with a small business or who is just starting the auto email venture.

 
 

Matthew from Christ United Methodist Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Helpful weekly tool for marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Constant Contact for the past 5 years as a weekly email newsletter generator and also for reminder notices for our organizations database. It has worked great for us as a tool for communication that is creative and innovative rather than generic. I would suggest training and ongoing support set up prior to contracting. It seems to work best for small to mid-sized organizations but has suited us wonderfully. Was disappointed that they changed ability to put on social media to an cost base rather than offered for free like they had in the past.

Pros

Setup is pretty simple.
Pretty stream lined.
Interactive.

Cons

Costs for add-on's is a bit high.

Advice to Others

If you are wanting to send out weekly marketing information at a good price and desire something that is easy to use then this is the tool for you.

 
 

Trip from Switch Commerce
Specialty: Banking

September 2016

September 2016

Love Constant Contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Constant contact is full of features that are great for marking my business. The interface is very easy to use.

Likes Least

Some of the tools are inconsistent in their design. Some are older and some are newer.

Recommendations

Compared to mail champ and a couple of the other mail services out there, constant contact is the best.

 
 

Aaron from Bold Brew Studios LLC
Specialty: Other

August 2016

August 2016

Great For Large Contact Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Likes Least

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Recommendations

Give it a try along with Mailchimp and see which one you find better useful for your business. I've used Constant Contact for 5+ years and have a lot of experience with it, but its starting to show its age in many ways. Hopefully the newer version will bring it up to par with Mailchimp in the line of creating emails and removing some of the quirks.

 
 
 
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