Constant Contact Software


 

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on Web pages or on Facebook to capture new contacts and build email lists. This system offers hundreds of customizable email templates with drag-and-drop elements, and includes real-time reporting features to track email opens, clicks, forwards, social shares and more.

Finally, Constant Contact offers both online and in-person seminars and trainings designed to help small businesses improve their marketing efforts. Some have registration fees, but many are free to attend.

 

Constant Contact - Contacts
 
  • Constant Contact - Contacts
    Contacts
  • Constant Contact - Email templates
    Email templates
  • Constant Contact - Email editor
    Email editor
  • Constant Contact - Reporting
    Reporting
  • Constant Contact - Social offers
    Social offers
  • Constant Contact - Contact growth
    Contact growth
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

33 Reviews of Constant Contact

Showing 1-20 of 33

 

from Switch Commerce
Specialty: Banking
Number of employees: 20 to 49 employees Employees number: 20 to 49 employees

Love Constant Contact

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Likes Best

Constant contact is full of features that are great for marking my business. The interface is very easy to use.

Likes Least

Some of the tools are inconsistent in their design. Some are older and some are newer.

Recommendations

Compared to mail champ and a couple of the other mail services out there, constant contact is the best.

 
 

from Bold Brew Studios LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Great For Large Contact Base

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Likes Best

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Likes Least

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Recommendations

Give it a try along with Mailchimp and see which one you find better useful for your business. I've used Constant Contact for 5+ years and have a lot of experience with it, but its starting to show its age in many ways. Hopefully the newer version will bring it up to par with Mailchimp in the line of creating emails and removing some of the quirks.

 
 

from Cooper Close Consulting
Specialty: Consulting
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

It's alright!

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Likes Best

Simple drag and drop features make it easy to make good looking newsletters.

Likes Least

It's expensive considering what it is and you can get others which are free.

Recommendations

Check out the long list and pick the format you are most comfortable with, definitely add a contact list and build a test run to see the pains of each one.

 
 

from Utah Pride Center
Specialty: Non-Profit
Number of employees: 10 to 19 employees Employees number: 10 to 19 employees

So Simple!

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Likes Best

I love how I can customize our newsletters with graphics and different fonts. The statistics and reporting has been very helpful as well

Likes Least

So far I have not come across anything Ive really disliked

Recommendations

Compare against other similar programs. Im confident you will find Constant Contact meets and surpasses all your needs

 
 

from Engel Interests
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

Engel interests constant contact review

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Likes Best

This is a great resource for new business with low cost and the ability to generate leads.

Likes Least

the initial learning phase is alway time consuming but it was easy to learn.

Recommendations

in order to evaluate this produce accurately, I would recommend you set your personal email up and send marketing to your self to see what your clients are receiving.

 
 

from Johnson Farms Plants and Pumpkins
Specialty: Retail
Number of employees: 20 to 49 employees Employees number: 20 to 49 employees

Simple as Pie

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Likes Best

I've been using Constant Contact for almost 10 years. We had a modest mail list when we started with CC, but we slowly converted many of those customers as email popularity grew. Constant Contact made the transition easy, and continues to make other updates to marketing trends painless as well. I especially like the seamless incorporation of posting to social media. Saves a lot of time, and allows you to run very cohesive campaigns.

Likes Least

I just always swallowed and paid the bill for the service. Maybe with the new rollout of more an a la carte service the price will flatten out? I also had issues with sizing and placement images from time to time, but nothing I couldn't work around.

Recommendations

Don't be afraid to try all the bells and whistles; they're there for you to look more professional and most things work very well in Constant Contact. Also, TAKE THEIR CLASSES! You learn so much from other customers' issues and trials.

 
 

from Frontline Family Ministries
Specialty: Non-Profit
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Constant Contact Has Strengthened our Non-Profit

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Likes Best

The ease and simplicity of use. A long training process is not necessary, which helps various employees work with this system.

Likes Least

Not many creative templates. I like my emails to look different, but I continually have to use the same templates.

Recommendations

Make clear email lists so that you don't become confused.

 
 

from Norma Thompson Hollis, Inc.
Specialty: Consulting
Number of employees: 2 to 4 employees Employees number: 2 to 4 employees

A Software to Use Constantly!

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Likes Best

We have used Constant Contact for over 10 years. It has been an efficient way to maintain and stay in touch with our database. Easy to use and fulfills our communication needs.

Likes Least

Wish it had more functions that we also use in our business such as e-commerce or a lead generation process. Also wish it had a free period such as Mail Chimp that offers the first 2000 contacts for free. I have lots of clients who could use that feature to start their business then grow with you.

Recommendations

Many professionals in the consulting industry use Constant Contact. Try it. You'll like it!

 
 

from Mentor
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

I use it for our newsletter

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Likes Best

the customer support is wonderful, people are very helpful and polite

Likes Least

you took away spell check, and that should go back I think it makes it very hard to proof

Recommendations

I think you should add more questions and more indepth questions

 
 

from Father's Heart Foundation, USA
Specialty: Non-Profit

Pleased with the sustainable connections created with Constant Contact

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Likes Best

The templates are well thought-out and there is one for every angle! I especially appreciate the templates that cater to mobile device users. Everything is thought of for you, so all you have to do is add your personalised information. The reports generated by Constant Contact clearly show who opens your e-mail, what they click on and how to better read your audience. E-mails are also easily shared on social media.

Likes Least

I honestly cannot think of anything that I "like least" about this product.

Recommendations

Take your time to understand the software and to master it, it is not difficult to use and even those with limited knowledge in technology can easily use Constant Contact.

 
 

from Associated General Contractors - Nebraska Chapter
Specialty: Non-Profit

Great email marketing tool overall

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Likes Best

It makes sending email blasts out very quick and easy!

Likes Least

There are many different templates to choose from for different types of announcements.

Recommendations

Maybe make it more of a drag and drop system for certain templates so it's easier to size pictures and articles the way you want them instead of being restricted to a template.

 
 

from Promethean
Specialty: Consulting

Disappointing

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Likes Best

Excited when I became a marketing partner and user. Functionality ultimately was cumbersome. No client dashboard and hard to manage. I recently returned to my account looking to move forward. I found the support less than enthusiastic and not particularly professional. My standards are high.

Likes Least

I was an earlier user and reseller; with training. Ultimately, I found it to be cumbersome in client management and ultimately in the software facility itself. I was a bit hard to use. I was going to upgrade my account, but have found more functional and easy to use programs.

Recommendations

Spend time researching today's competitors. There are many of which several are excellent

 
 

from Content
Specialty: Media

So easy to use!

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Likes Best

Functionality. Constant Contact is so robust, but the best part of it is that it is all so intuitive!

Likes Least

It is not for for individual emails as well. Other than that...

Recommendations

Constant Contact is superb if you are looking for an email marketing tool that has a lot more than just email marketing

 
 

from LWV-TX
Specialty: Non-Profit

Great Experience, all questions answered

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Likes Best

Helpful, efficient, ease of use. I am able to create and manage emails without a thorough understanding of design.

Likes Least

That it is not integrated with my other databases, I have to manage responses here and in other forms.

Recommendations

Make sure that you are expecting to have a lack of integration between this and other software. If you can use a software with a built in functionality for efficient email, use that.

 
 

from Synchrony
Specialty: Manufacturing

Easy to use and develop email campaigns

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Likes Best

The user interface is easy to work with and makes designing content simple.

Likes Least

Strict regulations related to who I can send email.

Recommendations

Ensure your objectives are clearly defined before boxing into Constant Contact. They do not offer much flexibility for oscillating marketing goals.

 
 

from Arterra
Specialty: Software / IT

Constant Contact - not recommended based on my experience

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Likes Best

Nothing particularly positive to say about the product. It is a relatively easy product to use, but this is true of competitors such as Survey Monkey.

Likes Least

The company has very punitive billing policies. For one thing a customer must call them to cancel the service. Also, if you don't call the company to "suspend" your account they bill you even if it is completely inactive. The cost could be much higher depending on if you leave contact information in your CC account. If you don't want to completely cancel the account as you may want to use it in the future but you will have no activity, you must call them to place in the "suspend" status. If you don't understand this issue and they will bill you according to the policy - no concessions are offered. In my opinion, companies that offer quality products and services don't need to resort to deceitful tactics like this to generate revenue.

Recommendations

Check the fine print to ensure you can live with their billing process.

 
 

from Opportunities for Communities, Inc.
Specialty: Non-Profit

Constant Contact is a reliable tool and easy to use.

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Likes Best

The costs are reasonable and the product is excellent. I appreciate that the using Constant Contact is intuitive, thus easy to learn and use.

Likes Least

I have been trying to consider what I like least...I have to assume nothing.

Recommendations

There are many from which to choose. If you can afford a platform that integrates mailing of comparable quality to Constant Contact - go for it. If you need a solid product that is reliable with good support - for reasonable pricing, then you cannot go wrong with Constant Contact.

I believe that Constant Contact is perceived as trustworthy by the people we want to open our emails.

 
 

from Transition Assessments and Curriculum
Specialty: Education

I really love Constant Contact!

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Likes Best

Easy to use, helps with my sales, great library features.

Likes Least

Doesn't integrate with outlook business contact manager.

Recommendations

It's so easy to use, and can boost your business. Just try it.

 
 

from Beazer Homes
Specialty: Real Estate

Specialized CRM utility for brisk, efficient email marketing.

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Likes Best

Constant contact goes head to head with others like Mailchimp in the CRM email marketing field. They do a fantastic job of providing analytics to organizations. Built in to the system are easy, intuitive templates that you can populate depending on your industry. In Real Estate, it is essential to provide high-quality photos for customers to feel immersed with the subject being marketed. Constant Contact provides a very easy-to-use interface for marketing across any imaginable industry. My favorite part of the software is the ability to manage a vast number of contacts and stay informed with their activity within your marketing campaign.

Likes Least

Cumbersome at times, but not without its perks. The system can be a bit difficult to navigate as a novice. However, they provide tools that lets all users learn quickly

Recommendations

I had to utilize the software for at least 10 campaigns for various properties before becoming comfortable with it on a day-to-day basis.

 
 

from HPA
Specialty: Other

I have sent out email campaigns with cc

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Likes Best

There are good templates that are relatively easy to use.

Likes Least

There are glitches with images - size and placement.

Recommendations

If you have any questions, watch the tutorials. They are pretty good.

 
 
 
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