Infusionsoft CRM Software


 

Infusionsoft offers an online sales and marketing solution built exclusively for small businesses.

It features lead generation tools and marketing automation, email and social media tools to engage and convert leads. Customer relationship management (CRM) functionality aids users in attracting leads, streamlining sales and closing deals.

E-commerce tools help with online sales, automate fulfillment and get repeat business.

In addition to the software, Infusionsoft provides personalized, one-on-one coaching services to help users get up and running.

 

Infusionsoft - Campaign builder
 
  • Infusionsoft - Campaign builder
    Campaign builder
  • Infusionsoft - Lead nurturing
    Lead nurturing
  • Infusionsoft - Lead generation
    Lead generation
  • Infusionsoft - Lead dashboard
    Lead dashboard
  • Infusionsoft - E-commerce
    E-commerce
  • Infusionsoft - Opportunity search
    Opportunity search
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

292 Reviews of Infusionsoft

 

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Software Advice Reviews (192)
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Showing 1-20 of 192

Romney from Grandscreens.com
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Too many broken connections between databases

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to learn and use. Navigation was ok, capable of making some good looking emails, email campaign system was pretty cool and easy to do with some limitations of what it could do.

Cons

Databases not linked, meaning if you make an email in their marketing area, you cannot save it and use it in your individual emails. Templates are not transferable, so you have to send individual emails by creating a tag of the customer name, apply the tag to the customer, then send a broadcast email for ONE email in order to use the template.

They SELL you on their ability to take email lists and mail to potential customers (say, from a trade show). But then they give you a HUGE legal disclaimer that won't allow you to actually DO this. They will charge you per email which gets a complaint (I got zero, but I did not send to a generic list).

When you call to ask to do something, 50% of the time they are NOT available, or you have to wait up to about an hour on hold. There seems to be only ONE guy who knows the database and if you point out something like the incongruity of the databases, he will simply tell you "we can put this on our list of fixes" and then do nothing about it.

They spend an inordinate amount of time to help you buy or use free marketing setups in their "marketplace," but meanwhile they have so many glitches that they simply refuse to fix.

 
 

Mark from Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Horrible Customer Service Sold A $4,600.00 Plan and Kept Stopping Email Send Outs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Terrible company. A customer service run-a-round.

Pros

Absolutely None, this field is requiring 100 characters minimum. Infusionsoft does not have any pros

Cons

Our company has requests from industry professionals that have directly requested to receive specific information from our company. Our single newsletter kept getting stopped from send out by Infusionsoft because they claimed supposed Spam rates in excess of 0.1%. According to Jacob Hoiby if 2,000 people on a list request information and 1 person of the initial send out of 1,000 e-mails clicks on the Spam button rather than Delete or Unsubscribe then too bad for the other 1,000 people who requested the information, they won't get it because Infusionsoft won't send out the remainder of the email list. Sadly, according to Infusionsoft's logic those other 1,000 potential recipient's desires don't matter. Sadly too our world is plagued by some lazy people who find it easier to just click the Spam button. Despite the unreasonability of some less than caring people, we expected Infusionsoft to reasonably send out our email newsletters which was the purpose of the product and service we purchased. Instead, they chose to view only the 0.1% Spam rate and disregard the opens rate of our lists ranging from 12% to 20% within 24 hours. The most significant problem was the extensive amount of time our company spent during the past 2 weeks trying to work with multiples of their less than knowledgeable customer service members. Today alone was in excess of 10 hours of time. Save your company money and time DO NOT bother trying to work with Infusionsoft. They will hold to their claim that the industry requires a less than 0.1% spam rate. They will disregard your concerns. They will try to tell you that you need a "healthy" email list. This is not rocket science people. It's a list of first names, last names and email addresses from people whom provided that information which is compiled in a data file uploaded to their system. How much "healthier" can we possibly get? Unfortunately, the world is "unhealthy" because there are a few lazy bad apples that somehow find it easier to click Spam then unsubscribe or delete when they no longer have an interest. Unfortunately, the world is plagued with "unhealthy" companies like Infusionsoft that sell a service, but refuse to deliver the service they sold claiming that they have to keep at high standards. Their service does not produce any better marketing delivery either. Numerous newsletters landed in peoples Promotions and Spam folders. Infusionsoft does not have a better delivery mode to In-Boxes as they claim. I hope sharing our experience can help save another company the extreme headaches, cost and sheer waste of time we have endured during the past 2 weeks attempting to deal with Infusionsoft.

 
 

Lisa from Masonry Advisory Council
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Marketing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The help options such as chat, phone support and lots of Youtube videos. They had good training for start up and seem to have a vast network of contractors for custom or specialty applications.

Cons

It's not intuitive to use. I will be attending the seminar in Chandler because I need to ask questions and better understand what I can do with the software.

 
 

Jimmy from Jim Kutzer Insurance Agency, Inc.
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Wonderful CRM program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Holds all of our policy holders information in place. Easy to find particular clients by adding a tag to their name.

Cons

Still trying to figure out how to effectively integrate the email marketing portion of the software.

 
 

Carrie from True Blue Health and Wellness
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I currently use Infusionsoft and I love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can create email campaigns to constantly contact your clients and keep front-of-mind to them. You are able to track their views of your emails, and they are rated based on the number of times they open your email.

Cons

It could be someone's full time job to create the email campaigns. I also haven't figured out how to view a list or sort through my own list of clients. But I still find what I need.

 
 

Jessica from Eric Craig Real Estate Team - Keller Williams
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good, but lacking some functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this is a good beginning CRM for teams that are looking to get organized and to better stay connected with their clients. But if you are looking to grow your team, I would suggest comparing InfusionSoft with other CRMs that offer a functional website and lead imports and compare the prices and features to find what you will need in the long run.

Pros

This CRM is great for Real Estate teams that are looking for a place to keep client contacts and send email broadcasts. It is simple to input contacts into the system and get them set up on an email campaign or broadcast.

Cons

After a few months of using this CRM, we were left wanting more from the system. We wanted a CRM that either synced better with our current website or included a website and filtered in leads from various sources including, but not limited to: Zillow, Trulia, Realtor.com, and others.

 
 

Jenna from Leech Tishman
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Good for Record Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It auto-assigned an ID# to each contact, making them easier to track and update
Auto-response emails, email templates, and pre-designed campaigns made it easy to get started

Cons

I found the eCommerce section a little confusing
I wish the campaign builder had a few more action options

 
 

Mike from Septic Supplies
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Still working to make it happen...good CRM though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Helps keep your contacts, tasks easy at hand and makes your work day a little easier to manager. Good way to help with connecting the contact and company.

Cons

Lot more info that you need to make it work with ease. Wish I was told that the campaigns need more work than what we anticipated.

 
 

Cesar from Torres Aquisitions
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A must have software for any seriouse real estate investor!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't imagine changing crm's in the next 5 years.

Pros

Functionality and ease of use. The options you have for the follow up is alone to convince any person that is serious about his craft to change and use on a daily basis. Click and command a variety of options from automatic emails to mass text messaging.

 
 

Austin from Marketer as a Service
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Solid Tool for Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Infusionsoft isn't a perfect tool, but it's a solid choice for a small business without ambitions to scale rapidly (i.e. think accounting firm, not tech startup). The "all-in-one" nature of the tools is excellent as it simplifies marketing and sales operations for businesses without the resources to hire a dedicated person to manage disparate solutions and the integrations needed to make them interact. The campaign builder is pretty easy-to-use, the landing page editor is making serious strides, and the email editor is pretty great and requires zero HTML/CSS knowledge. The referral module is useful, especially for businesses just wanting a simple affiliate program. While I have a few gripes with the API, the available integrations are impressive. Some in the space (read: Zoho) really limit these as they want to force your hand to use their solutions, Infusionsoft doesn't. They offer a landing page builder but provide a great LeadPages integration. They offer eComm, but offer a great Shopify integration. Their consultant/partner network is impressive as well. Lots of specialized help available for customers who want it.

Cons

The campaign builder is great for a novice (i.e. the target market) but limiting for a more advanced user. I.e, you can't spark an action from an opened email or field value changing. The lead scoring isn't flexible, which is limiting for an organization with unique needs or a clear vision. The shopping cart and storefront builder aren't what I would call slick or flexible but hey.. they integrate with Shopify and many others if you need better. The USPS shipping integration leaves a lot to be desired, real-time estimates would be great. The CRM has almost no customization. Simply being able to hide unwanted fields would be a huge benefit to usability.

 
 

Cindy from Promotive Communications Inc.
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Infusionsoft allows us to manage our customer relations more easily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Infusionsoft allows us to see who has been to our websites and to follow up with them with personalized content. Also, setting up email campaigns in-house is easy. In addition, there are various campaign templates to get started.

Cons

When using E-commerce to process event registrations, it can not process multiple registrations from the same organization. Also, it doesn't have the option to set the length of space on the payment forms so that it can only take abbreviations on Provinces to meet our merchant account requirements. The forms provided don't have a lot of options to customize them.

  Response: Lori, Infusionsoft

Date: May 2017

May 2017

 

Olivia – I am sorry your experience with us has been so poor. It is certainly not what we want for you or expects from our company. I would love the opportunity to rectify this and get you in touch with the ADP resources who can help you. Please reach out. Lori.wilmot@adp.com

 
 

Desirae from ClientsFirst Consulting
Specialty: Agriculture
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Infusionsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall there is nothing that stands out on this app that would make me want to purchase it over other CRM options out there. CRMs are supposed to help relieve some pain points for users and managers not add pain points and make your daily work more of a grind.

Pros

What I liked the most about this app is that a very robust and full featured CRM with a lot to offer.

Cons

What I disliked about this app is that the ease of use is not where it needs to be. Setup requires a very high level of experience not only with technology but also with the application itself. Additionally, using the app is not intuitive and this tends to drive up the cost because users need additional training. Overall ROI is not seen early on and confidence in the app drops drastically as users struggle with it. Cost is high for what the app offers, especially when you consider the additional training often required to simply use the app.

 
 

Myca from United Methodist Communications
Specialty: Non-profits
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Overly Complicated and Not User-Friendly for Marketing / Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, if you're a small business ready to move up into the Big Boy League, InfusionSoft may seem like a solid option. However, there are tools that are much more user-friendly and intuitive -- that offer nearly the same level of power and interoperability.

Pros

The promise of InfusionSoft is big: a CRM married to a marketing automation tool that can also run your eCommerce store. I love that it offers a small-to-mid size business everything right in one place. Once you get through the (relatively significant) learning curve, the platform delivers and integrates well with a variety of other digital marketing tools such as Facebook and other lead-gen options.

Cons

The biggest con is usability. I've used InfusionSoft for several consulting clients and each time I've been underwhelmed with the user interface, the lack of ability to bring commonly used tasks to the forefront (yes, I know you can 'Favorite' them, but even that was a chore!) and the poor workflows. Simple things, like requiring four different clicks just to start an email - and don't even get me started on the odd email editor! Once you figure it out, it works relatively well and offers powerful options, but unless you happen to stumble upon them it would be difficult to know what you're seeing.

Another con is the eCommerce functionality. While you can technically "design" your own store by hiring a coder/web designer, there are very limited things that you can do yourself -- something that it's critical for small-to-medium business marketers to do. The store templates are dated looking and boring and look horrid on mobile, which is a cardinal sin today.

 
 

sarah from Purple House Maid and Commercial Cleaning
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Why pay a month when mailchimp does the same thing for free? More fool me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cost of infusionsoft is what annoys me the most, my own naive fault, if I'd known about all these other email marketing software, I would of thought twice. But stupid me, dazzled by all the facts and figures that were splurted at me by the sales guy, I went ahead and paid the astronomical "kickstart" fee, to the tune of (if I remember correctly) well over £ and on top of that you get to pay them £ a month for basically nothing. The system is so overly complex, I just want to send a fricking email to loads of people at the same time, this is one of those business costs I'll definitely be canceling, after I'm out of my 12 month long contract. Oh, and that's another thing "12 month contract". Don't sign up to anything with a contract, there's always another option.

Cons

The costs and contract term

 
 

Anna from Sprucedale Guest Ranch
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Time consuming costly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Does a lot. Just wish we could learn how to use it without all the cost involved. Still not connecting to things we were told could connect.

Cons

Took hours to figure out even after spending tons to get the extra coaching. Very complicated. Was never able to get the Icon Ticket at the original price offered. even though I mentioned it on several phone calls. The entire package is very expensive. I understand there are many features. But having to pay a ton to unlock/learn those features is not appealing.

 
 

Jay from MMG Photo Cinema
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

POOR SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Infusion soft have so far canceled two implementation appointments with us right on the time of the appointment. Not only that they charged by credit card twice for the implementation fee.

Pros

NONE

Cons

UNPROFESSIONAL UNORGANISED UNAPOLOGETIC

 
 

Mitch from BEI Sales Growth Accelerators
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

InfusionSoft CRM/Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have enjoyed the system to date. We purchased the tool on behalf of a client that needed to upgrade from excel spreadsheets to a more dynamic customer-centric tool that would drive sales. We have found the tool to be robust for our client needs. We are early in the usage of the product, but it is proving to be a successful tool. We will use to tool to market and communicate services, but have not yet used it.

Pros

CRM tool is easy to use with tags that can be utilized to market for specific brands. The reports are useful measures of success.

Cons

Loading the contact information that is not adequately formatted can be a challenge.

 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web and email integration worked seamlessly. Conversion from other CRM was painless. Customization is fairly simple and tagging helps.

Cons

It was expensive. When we went to cancel, they offered to drop the price by $/month. Umm truly feel like we were taken advantage of as far as pricing.

 
 

Jenna from Leech Tishman
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great for Automation and Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

I found it very helpful to build Automated sequences. When this is clicked, send this email, etc. I also found it very helpful that Infusionsoft created a unique ID for every single contact. This made it very easy to track contacts and update them when needed. It was especially helpful when mass updating 1,000+ contacts at a time.

Pros

Unique ID for every contact
Email Templates
Automated Marketing Campaigns

 
 

Brad from CreditSense
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Feature Rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The amazingly powerful program, that has all the features I could ever imagine, and then some. It is not the most intuitive program and requires a high level usability to take advantage of everything it offers.

Pros

Feature rich
Many integrations that ease workflow

Cons

Not intuitive and requires expert level assistance for setup.

Advice to Others

Make sure you take advantage of the initiation calls, or onsite visit for setup, unless you are the expert.

 
 
 
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Showing 1-20 of 100

Brett from CrewTracks
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is the bomb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time, follow up with all leads, stay organized.

Pros

I love that Infusionsoft puts so many things into one product: CRM, eCommerce, billing, marketing automation, etc. I LOVE building an automated machine and then just letting it do its thing. Currently we have five marketing channels running, and they all feed leads into Infusionsoft with lead source tracking, sales rep assignment, and automated follow up. It's awesome.

Cons

New features are sometimes rolled out too soon, a bit buggy, and even after being improved, they're often not perfected.

Source: Capterra
 

Reyna from Home Makeover AZ
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Infusionsoft is a super product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Infusionsoft is our sales pipeline. I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion. It helps fix links in the funnel easily.

Pros

Infusionsoft can do EVERYTHING - it can be coded any way you want it to be. It has so many time saving features if you know how to set them up. It honestly makes life so much easier.

Cons

The interface is not as intuitive. It takes time in the software to learn it. Generally you have to hire an expert to set it up for you. After that, it just runs on its own.

Source: Capterra
 

ian from bookstore
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

excellent and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

builds super close relationships with my customers and that is the most important thing for our business

Pros

easy to use once you have learnt the system and does tons of stuff to interact with our customer list...also the segmenting part of tagging is amazing

Cons

takes time!!! to learn the system and then once you have learnt it you have to train others up on the system which is the most important part to build a team up of success infusionites to drive the business forward

Source: Capterra
 

Marla from Killerspots
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I'm still learning but it'll be a great asset for our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It will give my co-workers and myself more time to focus on other creative tasks because of the automation the software allows us to do.

Pros

I love how easy it is to create email campaigns. They're easy to map out and having the visual aspect is great. It cuts out having to map them out by hand first.

Source: Capterra
 

Max from Listen To Your Gut
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have a great overall experience. Most things are very clearly laid out and easy to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy-to-learn automation

Pros

The visual layout is very clean and simple to use for even basic users. It makes it very easy to get into, but difficult to master.

Cons

I wish there was an option to show the entire view of the campaign builder, including sequences, in one view. Also, I know the old legacy stuff is outdated, but for older accounts, it would be nice to have an easier view of how some of the legacy stuff is tied together.

Source: Capterra
 

Frank from Legendary Football Grounds
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good but a bit daunting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AWESOME segmentation for emails!

Pros

The campaign builder is great once you figure it out. If you can harness the power of the campaign builder, you will be able to segment your list more effectively than with any other service I've seen out there. I especially like the decision diamonds where I can split people into different sections and dramatically increase the relevance factor on any emails that I send.

Cons

I feel like I'm paying for a landline/internet/TV/wireless bundle from the cable company. There are various things that I don't need but I keep paying the monthly fee because the campaign builder is a game changer. I wish they would offer some of this stuff a la carte.

Source: Capterra
 

Kenneth from IMIX Nutrition
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic piece of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing organization of customers information.

Pros

Infusionsoft allows me to quickly respond to customer inquiries in a meaningful way. The information that is available at my fingertips for each contact is quite extensive and the tagging feature allows my company to track as much or as little of our user activity as we like.

Cons

The affiliate and shopping cart features aren't great. I also wish that the product purchase actions were in the same section as product creation as it's a little annoying to go back and forth.

Source: Capterra
 

Doug from Solutions Properties, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Expansive software that will do everything you need, but may be more than you need for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once it is set up, it is sesy to track leads and customers and their exposures

Pros

This software is setting the standard for Internet marketers. It allows you set up easy or complex follow up marketing messages and is very robust. There techinical support is rather good, but I can give them a five star because many times they would put the project back on us.

Cons

The learning curve can be quite intense even if you have dabbled in this type of software before. I think it is expensive unless you really use a lot of its features, which are plentiful.

Source: Capterra
 

Chett from Landvoice

June 2017

June 2017

Infusionsoft allows us to do things that no other all-in-one CRM/Marketing/Billing software can.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it allows us to automate our marketing and internal processes with a user interface that doesn't required coding to customize.

Cons

The reporting, specifically marketing ROI and billing reports leaves a lot to be desired. It can be really difficult to get the information we need without having to use 3rd party software or developers.

Source: Capterra
 


June 2017

June 2017

They cannot support foreign scripts but sold it to us anyway.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Automated email software is great for long tail sales
Infusion soft is very sophisticated
Once you set it up you could leave it running for years

Cons

Expensive
Difficult
Poor customer service who just refused to even consider scheduling some future developments (for language scripts! Why exclude your B2C applications?)
Really complicated interface inside

Source: GetApp
 

Erik from Maven's Connections

June 2017

June 2017

Excellent CRM and Affiliate Management Software with a steep learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate interface with very robust options for managing your customers and affiliates. It really is an all in one solution.

Source: Capterra
 

Shore from Killerspots.com

June 2017

June 2017

I've been using Infusionsoft for a couple months, and it's been very helpful for my clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The campaign builder is a great aspect of this software. I like that I can physically see each element of my campaigns, and it's very easy to build them.

Cons

There is a bit of a learning curve. I feel like the dashboard can be made more user friendly. The training helps some, but it's difficult to search for things if you're not sure where they are.

Source: Capterra
 

Victor from Fortune Builders, Inc.

May 2017

May 2017

Great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use with all window products. Also Great customer service. The is also very little down time.

Cons

Customer service is good but thanks time to get a person on the phone. They don't give alerts of updates .

Source: Capterra
 

FRED from BRIDGEPOINT TECHNOLOGIES

April 2017

April 2017

GREAT FOR MSP!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

FANTASIC MARKETING PRODUCT FOR MANAGED SERVICE PROVIDERS! WE FIND IT TO BE VERY AUTOMATED! WOULD RECOMMEND FOR OTHER MSPS!


Source: Capterra
 

Daivd from Confidential Shredding

February 2017

February 2017

Solid software with its quirks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works great and has more than enough features. Problems and issues arise when they update, which they do fairly often. The updates usually trigger errors in an unforeseen manner and causes quite a bit of frustration at times. But overall, it is better than other CRM platforms.

Source: Capterra
 

Lisa from Love Thyself Day Spa

January 2017

January 2017

Incredible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've only recently signed up with this software but I can already tell that it has features that will grow my business and make my life easier unlike any that I've had before. My impression is that it is the rolls royce of software for spas. They are so classy, upscale & professional. Well...one exception: Except for the initial rude person that I talked to, which I was able to go beyond, every other experience I've had since then has been great! I'm very happy that I did not judge this company based upon that initial encounter. I love the fact that their primary focus is upon growing businesses, increasing sales and saving us a lot of time. In fact, they actually train customers in a very customized manner to be successful in marketing. Another thing I like is that unlike most all software, I can save time & resources by putting my all of my forms online, thus, my business is able to virtually go entirely paperless, as well as spend more time serving clients. I just know that in the long run, this is the very best software for me and where I'm trying to take my business - to the next level!!!

Source: Capterra
 

Matthew from FortuneBuilders Inc

January 2017

January 2017

Robust system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of great features in Infusionsoft but has a tendency to run slow when running multiple action sets at one time. Great resource to confirm customer data with our LMS and review purchase history.

Source: Capterra
 

Rick from Meraki Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Way better and easier than expected!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I hesitated with infusionsoft for years because of the term cycling "confusionsoft", so we started with HubSpot and MailChimp and other tools until we decided it was time for the upgrade.
The kickstart program had me running in less than a month and fully functional and then infusionsoft university made me fully proficient. This company is dedicated to their users and their platform and it is an amazing tool that works when you work it. Absolutely love it.

Pros

The "if this, then that" capability and the fact that it's a visualization process, if you can think it up, you can build it.

Cons

The reporting I find could be better, but there are many integrations.

Advice to Others

Have a dedicated person for your company as the "business owner" will not be able to utilize the full capability of this.

Source: Capterra
 

Joshua from Steinke Family Chiropractic

January 2017

January 2017

Solid software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functionality and range of uses are great for this software. Is more on the expensive side but if used well is worth the investment. Great customer service.

Source: Capterra
 

Dawn from Expert Coach Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

I want to throw my computer out the window when using Infusionsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's true. I'm pretty tech savvy and infusionsoft is not easy to use. I find it "clunky", slow, and very expensive. It is difficult and time-consuming to set up campaigns and even then, things don't always work right. I dread using it and would hire someone to just use it for me if I could find anyone. I am unable to generate simple reports which are frustrating. The payment processing is the only semi-streamlined function.

Pros

Contacts, emails, and payment processing all in one system.
Works with lead pages.

Cons

Every add-on costs more money.
Difficult to set up and use.
Unable to generate simple reports.
Slow, clunky to get around, and time consuming.

Source: Capterra
 
 
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