MailChimp Software


 

MailChimp is a web-based email marketing service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate followups and monitor campaign progress, among others.

With MailChimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. MailChimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

MailChimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

 

MailChimp - Dashboard
 
  • MailChimp - Dashboard
    Dashboard
  • MailChimp - Reports
    Reports
  • MailChimp - Customer profile
    Customer profile
  • MailChimp - Mobile app
    Mobile app
  • MailChimp - Campaign analysis
    Campaign analysis
  • MailChimp - Create newsletters
    Create newsletters
  • MailChimp - Automate workflows
    Automate workflows
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2,096 Reviews of MailChimp

 

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Software Advice Reviews (80)
More Reviews (2,016)

Showing 1-20 of 80

Sam from ExtremeTix
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Practice makes perfect! But do they use their automation so much that their customer service disappears?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app. Best email platform in the industry. If you're not using MailChimp, you're not using MailChimp!

Pros

So easy to use. Drag and drop features are awesome. Integration with other apps are fabulous. Agency feature streamlines all accounts to be manageable.

Cons

Some features are placed where they make sense, but it's not until you stumble upon them that you find them. For example, I had trouble manually adding subscribers to a workflow. I got it eventually but small things like that where practice makes perfect. Also, my company tried for months to have a conversation with MailChimp to talk about a partnership... But they would only accept emails to communicate. We were talking serious business and it seemed impossible to really grab their attention.

 
 

Austin from Marketer as a Service
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Excellent tool, for the right company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MailChimp is great. But, with that said, take the time to consider where you're going as a company. Will it fulfill your needs in a year?

Pros

MailChimp is as advertised, simple, high-performance, affordable email marketing. The email builder is truly world-class, no HTML or CSS knowledge needed. Email deliverability is excellent. I'm really not sure email marketing can be easier than MailChimp. If your email marketing needs are basic, this is probably the best option on the market for you.

Cons

While they've made progress on automation and nurturing, it's still limited and not as flexible as other true marketing automation solutions. Many people don't need to develop complex nurturing streams and buyer journeys, for those people, MailChimp is fantastic. For those who do (or just as importantly, plan to grow into it) this can eventually restrict your growth.

 
 

Anubhav from ExperiencEducation
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy and reliable email marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please inform users before blocking services. Since many users don't read your policies. Atleast give them a notification so they can save themselves before the time runs out.

Pros

Forever Free Plan! for 2000 contacts. Mailchimp is awesome in the way it helps small organizations to fulfill the demands at no cost. Moreover it can used easily by the novices as well.

Cons

It definitely lacks support and softness. The way it blocks data and bar user to use services, without telling the absolute reason. I still remember last time i contacted mailchimp, it took them 10 days to revert and still the case is not resolved.

 
 

Randy from Randy A. Kozerski, CPA, LLC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The Best I've seen

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This is the best mass mail solution I've used. From it's ease of use to its affordable, this is the solution I will not depart from. I just sent out another 'stay in touch' email to clients which was fast, effective and easy to track. Well done, Mailchimp! You've listed to your customers.

Pros

Easy to use, Filled with templates for every need / purpose, great value, excellent reporting mechanism.

 
 

Louise from City in Focus
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

MailChimp is Easy to Learn to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all it is a great product for marketing purposes. We use it to advertise our events linked to Eventbrite and for our monthly newsletter.

Pros

It is an easy product for someone who doesn't have a graphic design background to use and finesse out for their particular needs. The ability to import and export lists is good. The templates on display are great.

Cons

Not necessarily MailChimps fault but the new privacy laws make it difficult to import large lists. Have to work around that one. Could do with a few more nice fonts to choose from.

 
 

Andy from Powerlinx/Vibby
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Probably the leader in this industry

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They are a big name in this industry and it's easy to see why. Robust feature set + easy to use. This is easier said than done!

Cons

None really. Perhaps there could be more customization options for organizations that need that (but we haven't needed that so far)

 
 

Edward from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Mailchimp for Personal Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I've used Mailchimp before for personal purposes and, in terms of getting mass messaging out in an efficient manner, Mailchimp worked tolerably well.

Cons

Since I used it to distribute newsletters, I found it difficult to correctly format the html and often had to send several tests of my message before coming up with something that would look good in MailChimp. It's possible this would have happened regardless of the provider, but I'd appreciate it if there were more of a "preview" in MailChimp before sending.

 
 

Amanda from Cancer Support Community of Greater St. Louis
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

MailChimp is for everyone!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

MailChimp is so versatile with whatever you are using it for whether it is personal, for a business, for a non-profit, it works great for all.

Pros

Very easy to use, great layout, a lot of options within the email creation itself, integrates with a number of other softwares, some features are free!
.

Cons

I have not come across a con yet! However, I know that MailChimp doesn't integrate with every single software out there but who can really do that?

 
 

Brian from Treasured Locks
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

MailChimp is the value email platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MailChimp is a great value. I looked at several others who wanted to charge me a lot more for the number of emails I send. MailChimp's pricing is simple and is based on the size of your list rather than the number of emails you send. So, you don't have to scrimp on reaching your customers due to cost.

The support is just OK. I've been on MailChimp for several months and I still stumble across things I can do that I didn't know before. There seems to be no sales/marketing team to guide you along the way. I'd really like to start doing some more advanced emails based on customer behavior. So, I'll be looking for alternatives to at least supplement MailChimp. If you're just looking to blast out newsletters, you can't go wrong with MailChimp though.

Pros

The pricing is great
Fairly easy to use
Many integrations with lots of other solutions
Great for blasting to your list

Cons

Support is just OK- no phone support on most plans
No assistance in finding how to use advanced features
Segmentation is pretty rudimentary

 
 

Natalia from Khayyan LLC
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a great platform and has helped me a lot with mailings.

Pros

Easy to use, user friendly. I like the Social media platform as I can send campaigns through my social media platforms

Cons

I don't like how the resending of campaigns is done. Also, I would like to be able to send to multiple lists one campaign instead of sending the same campaign 1 by one.

 
 

Louise from City in Focus Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Mailchimp for all your communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can highly recommend this software for small or large organisations. We pay a small fee each month as we have a few thousand on our mailout listing but the private person could use it for free.

Pros

The ease of functionality. Even someone who is not versed in coding can set out a nice email or newsletter

Cons

Nothing really - maybe the new privacy laws have created difficulty in sending our some emails - but that's not Mailchimps fault!

 
 

David from The RAIS Relationship Center
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

the learning curve is a little high in getting everything together.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My assistant takes care of most of it now.

Pros

Once it's set it does work as planned, and the reports are very easy to access and use. I like the editing ease as well

Cons

Very tough to learn , the terms for certain features and functions was tough to learn and the online help techs offered varying soultions

 
 

Rachel from Allen Street Consulting
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great interface, some features lacking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love the interface for the most part and managing templates and campaigns is always pretty easy. Essential features present.

Cons

I wish one of my favorite email features, "Best Time to Send", was available at the free level. Lack of ability to replicate lists INCLUDING contacts is disappointing (i.e. one has to export then re-upload).

 
 

Farah from Health Uprising
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great for Those Just Getting Started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free when just getting started my business is the biggest factor in using MailChimp over any other software. Simple Templates and setups

Cons

Could be easier to use. I really liked other software platforms, but they all cost money to start. It could be easier to set up multiple e-mail automation and be more flexible on automation.

 
 

Rachel from New Life Adoptions
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I like that there are many different email formats. The creation of an email is easy. The tracking of email address is so helpful!

Cons

I really can't think of anything. It's a pretty great product. I think there is great functionality.

 
 

Kayla from Short's Travel Management
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use in general, especially in setting up a new email template and understanding the reports.

Cons

I wish it better integrated with our CRM, Salesforce. If we add in a new contact in Salesforce, it automatically updates the list in Mailchimp.

 
 

Benoit from 2MSens
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best way to start marketing automation and emailing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's really useful for small companies as it costs nothing. List management is a really nice way to start marketing automation.

Cons

It can get quite complicated and the design is kind of always the same. It was way better than MailJet before, but now, I'm considering changing... or at least test the other.

 
 

Larenda from The Jeremiah Project
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The Best for Our Newsletters

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Its very easy to use. I love the preset templates and all the tips theoughout the creation process. My favorite is the extra assistance with Subject lines to help ensure your letters get opened and not sent to Spam.

Cons

My own newsletter emails auto filter into my Promotions tab at gmail so I'm sure we lose clicks with other gmail accountholders too.

 
 

Flora from OHR
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

MailChimp is easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user-friendly and like the simplicity of the interface. I am not very technology savvy but as an administrator, I liked it.

Cons

At first I thought it was spam when I got emails. I think it has to do with the name. It didn't seem as serious as other brands.

 
 

Sarah from Jokes4Miles
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great especially for the price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It's affordable and has really powerful tools for email campaigns, even at the free level. I don't think there's anything that quite compares to MailChimp for the price and features.

Cons

I do wish the email editor was a bit more flexible. If I want to add columns in the middle of the email, I shouldn't have to start the template all over.

 
 
 
Showing 1-20 of 2,016

ron from Agape Church of Christ
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great Mail Software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to create mail campaigns, design templates, and build contact base. Help system is also good for the user.

Cons

Help system does take a lot of reading even though it is informative. Some components that you might need are not available in he free version.

Source: Capterra
 

Patrice from Town and Mountain Realty
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Used it for newsletters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, customer service is great, friendly people, responsive and accommodating, works well with Realty Juggler

Cons

Nothing, easy to use, nothing really bad to say about MailChimp. Love the features and capability and user friendly

Source: Capterra
 

Michelle from Garrett Public Relations
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

MailChimp is THE email solution for smaller businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it to send out my monthly email newsletter.

Pros

The fact that it's easy to use and FREE up to 2,000 email addresses--this is perfect for anyone just starting to build an email list. It's also easy to set up something like a monthly newsletter. Drop in text (and images, if you like) and there you go.

Cons

There's a slight learning curve when you start. Even now, I find a couple of things aren't as intuitive as I'd like them to be.

Source: Capterra
 

Ashley from Suburban Research Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

We used MailChimp to send out an email blast to our database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to reach targeted people in our database. For example, if we wanted to reach people who expressed interest in depression studies, we could do that, rather than reaching out to people who may not have depression at all. This way, we were able to make sure that we were only emailing people who were interested.

Pros

I really liked that we could use a template and just fill in the information, rather than trying to draft a letter. It made it easy to just plug in the information that we wanted to send and just send it. It was also cross platform with our database system, and because of that identifying the people we wanted to reach out to was really simple. This way, we were only contacting people who had given us permission and showed interest in our service.

Source: Capterra
 

Shelby from UCA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

We use MailChimp for our marketing efforts and it looks great and is easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is very user friendly! Anyone in our office can learn to use it and it is customizable.

Cons

Sometimes (for whatever reason) it is difficult to copy and paste text and make it consistent looking.

Source: Capterra
 

Emir from G33kmk

September 2017

September 2017

Mailchimp is easy to set up, use and it will definitely make your email game strong

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped my company easily send email campaigns to our users. It saved a lot of time in creating an html template, and I even use the export feature to create html mailers to send on different platforms.

Pros

It's really easy to set up an email campaign, customize or create a template. Data like social media users, rating leads and integration with Facebook make it really worthwile.

Cons

The biggest problem I have is the Salesforce integration. It's really lacking in a lot of features, but that also might be because Salesforce push their own email product. Anyways, it's really basic and lacks a lot of much needed features

Source: Capterra
 

Justin from Revisioned.net
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Hands down Mailchimp is the best autoresponder out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was very easy to use and I was able to get on board quickly when setting up my first response emails.

Pros

I just started an online info product business and I was very pleased at how simple Mailchimp was to setup and how easy is was to use, even for a beginner like myself! I would recommend this to anyone looking for an ideal autoresponder.

Source: Capterra
 

Dominique from Pro-Vigil
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Easy to use, reliable platform for email marketing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable email marketing campaign that is easy to use.

Pros

I like how easy it is to use, plus the amount of customization you can give your campaign. You can change everything from fonts, background, graphics, etc. It also has modern capabilities such as social media integration in which it will automatically post my campaign so I do not have to manually. I have tried other email marketing platforms and I consider MailChimp to easily be in my top 3.

Source: Capterra
 

Wesley from Evolve Strength Training
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

MailChimp has been a great tool for my company to design and schedule automated emails.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am busy so my time is everything. Mailchimp allows me to communicate with my customers by sending automated, scheduled emails, so they always feel like I am touching base with them without having to do so much work!

Pros

It's free (up to a point)! The email designs are easy and intuitive to use. You can schedule automated emails so you can set and forget!

Cons

Nothing so far. It's the best bang for the proverbial buck that I have found. If I had to pick one con, it might be I wish the email designs were more robust with more options, but that would be a minor con.

Source: Capterra
 

Miguel from OK Estudante
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall is a good and really fast to use and to set up the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can reduce the time spent in some tasks.

Pros

How fast it is to set up automation and other features and how user-friendly it is, with almost no specific knowledge of IT you can make magic happen.

Cons

It can get easily disorganized. It interrupts you to create new lists with some customers that you have in other lists.

Source: Capterra
 


September 2017

September 2017

DId not work for me for my project

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is very easy to create a list for those of your clients who want to subscribe to your newsletters. Easy to sign up and menus are easy to navigate. I have tried and it did not fit my needs. More on Cons;

Cons

I needed the email sending service where I can dump CSV file with users name, surname, and email address and automatically send them bulk emails addressed directly to them by their names. MailChimp was not the solution I was not the solution I was looking for.

Source: GetApp
 

Jahana from Chess Tag
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great for monthly newsletters or campaigns.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy email list storage and organization, great templates and ease of use.

Pros

I love the ease of creating templates. Good design. Easy to store and organize email lists as well. The pricing is great because you can start off free, and upgrade only when you need to. I use it for all my clients.

Cons

I wish there was a little more functionality for creating forms and popups to embed in websites. I had to do a little CSS work to make it look the way I wanted.

Source: Capterra
 

Kathleen from Roanoke Valley SPCA
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The free version is all you need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was simple and fast to create an online campaign.

Pros

Given that you could use a free version for your emails, it was well worth it. Very simple to use since it guides you through it.

Source: Capterra
 

Floyd

September 2017

September 2017

One of the best integration platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With MailChimp-Evernote integration I can keep all of my email lists saved in just one place. I can use the search actions to take data from different forms.

Cons

I can't have a professional design service with MailChimp. t is a great solution, but for small companies and bloggers for the subscribers.

Source: GetApp
 

harry from Addressofchoice Realty Pvt Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

That's a great way to use Email

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is very used fully in our business just bcoz is not it's very cheap this is a smart process of emailing. This is the perfect app for emailing not required for any changes that time.

Cons

I want to change something, just upgrade time to time.

Source: GetApp
 

Harendra Pratap from Addressofchoice Realty Pvt Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

This Amazing app with so many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This app very useful & easy to use MailChimp help to easy to handling emails with the creative feature. I've no issue with that & I think this no need to improve something. this perfect one I've ever seen.

Source: GetApp
 

Seidy from WETDRY

September 2017

September 2017

Mail Chimp is a great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it is very user friendly even for beginners. They have a free plan with is great for small local businesses. You can also create social media marketing campaigns.

Cons

The only cons I can say are that support is only provided for paying customers and it also does not offer design services.

Source: Capterra
 

Sandy from Protrader
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Fantastic automatic bulk-mail software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MailChimp is web-based, so any computer can use it, the software is free and the tutorials are very informative. The software itself greatly simplifies and automates bulk-emails.

Cons

The workflows and triggers take a little getting used to, but once you have made a few it is easy enough.

Source: Capterra
 

ron from Carnegie Mellon University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The basic account has been great for sending out emails to relatively small lists. Highly customizable templates, good analytics reporting, easy to import email lists. Big fan of the Chimp that spits out witty comments and links to youtube videos.

Cons

List management. It's hard to import contacts and campaign delivery can get sticky with multiple lists.

Source: GetApp
 

Floriane from MailClark
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy and quick!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

MailChimp is so easy to use. I was looking for an easy way to send a newsletter since I didn't want to spare too much time on it. MailChimp was perfect for that! I particularly like the reports and the ability to save templates.

Cons

I guess I would have had access to better customization with a paid plan but hey, you get what you pay for!

Source: GetApp