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Overall customer rating: Customer rating:

 (32)

 (33)

Recommended by: Recommended by:

100% of users

77% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“MailChimp is a robust tool with several interesting features that really make [it] easier to prepare, launch and track any campaign … I definitely recommend this software.”

- Luciano Marques, Clarity Solutions

“The customization and utilitarian usage of this program makes it the superior small business software package. Add-ons, integrations and automation support are very much key in making the software one of the better offerings out there.”

- Tim Kaney, AKE Safety Equipment

Most negative review: Most negative review:

“I wish the pricing was a little better, especially for those that don’t have much in their budget for this marketing.”

- Tim Mokry, TMHC

“There’s nothing special about it. “It is what it is.” Simplistic templates, tools and reports. Not super in-depth for reporting.”

- Amanda Mihailoff, Venture Engineering & Construction

Pricing:

How it's priced: How it's priced:

MailChimp is a cloud-based solution. You pay a monthly subscription fee based on number of subscribers, or opt for a pay as you go plan by purchasing email credits. Free for less than 2,000 subscribers.

Constant Contact is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

MailChimp requires no contract for cloud-based deployment.

Constant Contact requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

Fees apply for add-ons and usage upgrades.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Email marketing: Email marketing:

Marketing automation: Marketing automation:

Marketing analytics: Marketing analytics:

Mobile marketing: Mobile marketing:

Marketing resource management: Marketing resource management:

Content marketing: Content marketing:

Search mrketing/SEO: Search marketing/SEO:

Social media monitoring/listening: Social media monitoring/listening:

Social media analytics: Social media analytics:

Ease of Use:

Overall customer rating: Customer rating:

 (32)

 (33)

Most positive review: Most positive review:

“I love the simplicity of getting started and using MailChimp … The tips and ease of use of the functionality and tweaks you can make are invaluable.”

- Josh Dahliwal, iPresent Ltd

“It’s a very simple service that sends email without a lot of training involved. It didn’t take me too long before I was able to pick things up.”

- Jason Lee, Scality

Most negative review: Most negative review:

“You have to visit many different areas to see all of the customer data that you are interested in.”

- Meredith Jones, MeredithJ.com

“It is missing some very simple and useful tools and is sometimes not very user-friendly. It causes you to really have to double check and repeat tasks multiple times.”

- Anvi Shah, Simply Hired

Support:

Overall customer rating: Customer rating:

 (32)

 (33)

Most positive review: Most positive review:

“Customer support has always gotten back to me in a timely manner and have been a great help. I’ve never had an issue that wasn’t resolved with help from their team.”

- Meredith Jones, MeredithJ.com

“My direct experience would suggest that there is no better support offered anywhere—their team members know the product intimately and are driven to make your experience a positive one.”

- John Hyman, Zen Marketing, Inc.

Most negative review: Most negative review:

“The chat functionality is pretty bad, and sometimes it takes them a while to get back to me.”

- Mikko Simon, Point 3 Basketball

“Customer service is lacking. The one time I spoke to an agent, she was not very pleasant … The lady I spoke to did not help resolve the problem but stressed me out more by going in circles.”

- Anvi Shah, Simply Hired

Phone support: Phone support:

Phone support not offered.

Toll-free phone support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website and knowledge base free for all users, including users of free version and subscribers.

Help website and knowledge base available online for anyone, subscriber or not.

Training: Training:

“Getting started” online catalogue offered in online knowledge base and is free to anyone.

“Getting started” online catalogue offered for free on website. Online training includes webinars and/or videos. Additional training and/or implementation can also be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.