ExpertVoice

RATING:

4.6

(40)

About ExpertVoice

The ExpertVoice Advocacy Platform connects 900 of the world’s leading brands with more than 1 million vetted industry experts to improve recommendations and reviews in e-commerce experiences, retail stores, and social media communities. Brands use ExpertVoice to educate retail sales associates, seed product to industry professionals, manage ambassadors and build communities. Launch new products, gather reviews, collect authentic UGC and increase word of mouth to build trust with your consumers.

ExpertVoice Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for ExpertVoice

1 - 5 of 40 Reviews

User Profile

Chris

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great way to promote products

PROS

This was a great way to learn more about products while also taking advantage of great discounts.

CONS

Just need to add more companies but there’s not much to dislike about it.

Clayton

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Grow your Industry Knowledge and Shop

PROS

A great tool to be able to learn more about the brands that my employer carries. The training courses are great and allow me to really learn the details about different equipment that we sell. It is easy to use, sort brands with different filters, and find what you are looking for.

CONS

The mobile app can sometimes be a little slow and not quite as easy to use. But other than that, same basic experience and great tool for both gaining industry knowledge and shopping.

Paul Krak

Sporting Goods, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2023

Just One Guys opinion.

Definitely there are benefits and we do believe in EV and wish to continue in future. The cost/results evaluation doesnt pencil, however we feel it can but we need to have more to offer and build our brand equity so that Experts easrch us out. We do get rave reviews from many of the experts that have bought and used our product, so that part is good. our product is highly specialized with unique performance and aesthetic qualities.... users just generally dont search us out as they have yet to know that such a performance oriented product exists, or what it can mean to their experience. Once they use it we generally get surpringly passionate reviews.

PROS

As a brand I like that I can put deals out to people in the industries that deserve deals and can be influencers on a grass roots level.

CONS

It is expensive for us, we cannot afford it much of the time, cost for return is not sustainable, maybe in future it will be as we build a better known brand, however we though EV might help us build the brand and it may be just the nature of our product,,,, It would appear that most experts search for a brand not a product, and as such we dont get the attention, however we do get some fish in the net when they search for a product, however our specilized product would appear to get more play on EV AFTER we build our brand equity stronger in the communities.

Reason for choosing ExpertVoice

Personal experience as an expert and past success as a brand using with pro-industry deal programs

Vendor Response

Thanks for your thoughtful feedback, Paul - and know that we continue to explore ways to help drive awareness for brands of all sizes - your insight is appreciated. Glad to know you see success when you are able to reach your target audience.

Replied June 2023

Anonymous

51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2019

Expensive marketing tool which does not deliver ROI

PROS

It sounds like a good idea to seed your product with retail salespeople. Setup wasn't too difficult.

CONS

This is a completely ineffective tool. They are unable to target retailers they claim. Expect them to fail to meet KPIs and statement of work. We ended up at around 15% of the KPIs that we mutually set which were based on engagements and on products seeded. We had absolutely no engagements with retailers we specifically highlighted and many engagements from ExpertVoice employees.

Kara

Consumer Goods, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Expert Voice as a Brand Engagement Tool

PROS

EV gives our company the option to reach a larger market and engage with those consumers in a more fluid manner. They have also helped our professional/industry discount program by facilitating those orders - enabling us to focus more on the advertising/marketing components.

CONS

There are features I would prefer to have direct control of (store page design/visible information, inventory management, etc.). The lead time to update/add new products hinders our ability to move product as quickly as we would prefer. Having more direct access to modify prices and edit product information/details would be helpful. Especially with how intricate/complex our industry is and how often things change.

Vendor Response

Thanks for your feedback Kara, and glad to hear you've been able to scale your brand with the Advocacy Platform. And good news, we continue to work on how to improve store management, stay tuned!

Replied June 2023