Yotpo Software


 

Yotpo is a cloud-based content marketing platform that provides e-commerce sites with functionality for reviews, ratings, questions and answers, as well as other forms of user-generated content.

Yotpo simplifies the customer review process by enabling customers to leave reviews directly from their email client. It also provides widgets for sites, which display relevant customer reviews to customers to help drive conversions.

Yotpo’s premium offering provides a range of integrations with third-party rating systems, such as Google Seller Ratings, as well as Facebook and Twitter. These features aim to improve e-commerce sites’ SEO and help companies expand their reach through social media channels.

Yotpo’s offerings include a number of content marketing features, such as email marketing, marketing automation and analytics, social marketing, marketing resource management, search and mobile marketing.

The company offers starter, mid-range and enterprise options, charged on a monthly basis.

 

Yotpo - Create campaigns
 
  • Yotpo - Create campaigns
    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller Ratings
    Google Seller Ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Web browser (OS agnostic)

66 Reviews of Yotpo

Showing 1-20 of 66

 

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Juan Carlos from Max Warehouse

July 2017

July 2017

Works really well, don´t need to automate at all once is set it does the job

Ease-of-use

Functionality

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Value for Money

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Pros

Does exactly what I need it to do! I like the way it gives me the different analysis of how the reviews where received.

Cons

That does not have a better way to see when somebody writes a bad review but uses 5 stars and then it get published.

Source: Capterra
 

Santiago from Boxi Sleep

July 2017

July 2017

Great product, stupid business model.

Ease-of-use

Functionality

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Pros

Its effective
Its easy to use
It has more functionalities than other tools
It has a great sales department

Cons

The price. It costs 3-5 times more than the competitors, but it doesn't offer 3-5 more.
The payment method is absolutely ridiculous. They don't offer a trial period, so we can not try the product, but they ask you to pre pay one year of something that you don't know and aren't able to test. This is the main reason why we are using another tool.

Source: Capterra
 

Jeremy from LuMee
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Yotpo has been a great plug and play solution for our store to collect essential customer feedback.

Ease-of-use

Functionality

Product Quality

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Plug and play review capture that we use throughout our funnel. Really easy to use experience that multiple team members can utilize.

Pros

Ease of use. The ability to create Rules and let them run in the background. Collecting and analyzing feedback from customers and sharing that with our product development team to improve our products.

Cons

The organization of reviews could be better. All reviews and photos should be displayed in chronological order from newest to oldest than other filters can be applied on top of those.

Also a text analysis to see what are the most common used words and associating that with positive and negative reviews would be so helpful to have.

Source: Capterra
 

Catherine from InfoWest

July 2017

July 2017

Constantly exceeding my expectations!

Ease-of-use

Functionality

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Pros

Easy to Use, Simple and great team that holds our hand along the way. Their account managers help us grow our account and provide a better customer experience to our end users.

Source: Capterra
 

Dan from Sam Villa
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We love Yotpo!

Ease-of-use

Functionality

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Value for Money

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The reviews help our buyers better understand our products, resulting in more sales.

Pros

We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Source: Capterra
 

Ryan from Arvo.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's been difficult getting things fixed in a timely manner.

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Functionality

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Pros

It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons

The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Source: Capterra
 

taylor from Made by Mary
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great product, but expensive.

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Pros

Great product, easy to use once you get the hang of it. I really like the Content Generation part of the software, especially useful if you have a large social following or community.

Cons

I don't like the pricing. For a smaller shop, the software is expensive. For an enterprise business, I could see the value at the current pricing. But for us, I will have a hard time renewing in 8 months. Again, my business could afford the cost if I were selling millions.

Source: Capterra
 

santosh from Amcrest Technology

July 2017

July 2017

Our business increased a lot after using yotpo review and other addon features

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Pros

the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons

bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Source: Capterra
 

Sean from Modestly
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Hyped and crazy expensive

Ease-of-use

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Some automation but a lot of those benefits are negated because we found some of those features just don't work for us.

Pros

Yotpo is def has a lot of features that make it easier on a business owner. I like how it automates a lot of the process of curating reviews.

Cons

It's WAY too expensive for what it is. Admittedly they do more than the competition but that doesn't justify the price tag. You can get similar features for 1/20 the price.

Source: Capterra
 

Dave from Wildflower Brands, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not worth

Ease-of-use

Functionality

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I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Pros

I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons

When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Source: Capterra
 

Sheldon from Snack Hawaii
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Awesome Review Software!

Ease-of-use

Functionality

Product Quality

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Pros

Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons

Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

Source: Capterra
 

Russell from Doze
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Pros

The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons

Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Source: Capterra
 

Taryn from KaiKini Bikinis

May 2017

May 2017

Great customer service, looks proffesional on the website

Ease-of-use

Functionality

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Value for Money

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Pros

I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons

Going between the new and old dashboard was a little confusing.

Source: Capterra
 

Felix from Ashley Bridget
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good but expensive

Ease-of-use

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Sales

Pros

Good interface and easy to use. The automated emails to the customer are great. Also, it is nice to see how much money was made with Yotpo.

Cons

Very buggy when managing multiple stores. We have separate Shopify stores, so when I login into Yotpo over Shopify (Apps), very often an other Yotpo account is cached.

Source: Capterra
 

Alex from GroWell
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great spftware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons

Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

Source: Capterra
 

RAYMOND from SHOPBOBBYS.COM
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

good experience. but costly.

Ease-of-use

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Product Quality

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insight into product reviews.

Pros

feature set is great, i really like the user interface. feature set on the backend is great and constant updates is also good.

Cons

costly. lack of developer tools for advanced configurations. The company needs to work on the emails that are being sent.

Source: Capterra
 

Michael from VAPEHAPPY

May 2017

May 2017

Great experience with the Yotpo system and Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It is really easy for users to leave a review and it is pretty cool that customers can upload photos like on Amazon.

Cons

The thing I like the least about this software is the pricing. We are a small business and to get the functionality we need we have to pay a pretty penny.

Source: Capterra
 

C.J. from Apex Tool Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

We have enjoyed the customer help and the features for this product!

Ease-of-use

Functionality

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Pros

The ability to share it across multiple sites and the ability to incorporate multiple features within our websites.

Cons

The dashboard can be a bit clunky or hard to navigate at times, it can be hard to find exactly what you are looking for or the downloads may not work.

Source: Capterra
 

Logan from I Love Apparel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good product but way overpriced.

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People can easily write reviews. The in-email review forms they have work well.

Pros

Makes it easy for people to leave reviews.
Lots of functionality and they are constantly adding new features.

Cons

Price doesn't align with value.
Doesn't integrate with email providers.
Sorting through customer photos is a mess since there is no sort features.

Source: Capterra
 

Ardalan from Eargo
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

So many features... Amazing support

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Advice to Others

Cost per value is undeniably worth it. Go for it.

Source: GetApp