InSync Software


 

InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription.

Because InSync integrates both PM and EMR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice.

Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts. InSyncMobile can be added for mobile access to patient charting, e-prescribing and scheduling on all handheld devices.

 

InSync - Patient access
 
  • InSync - Patient access
    Patient access
  • InSync - Chief complaints
    Chief complaints
  • InSync - Configurable care plans
    Configurable care plans
  • InSync - Financial dashboard
    Financial dashboard
  • InSync - Group scheduler
    Group scheduler
  • InSync - Mobile interface
    Mobile interface
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

30 Reviews of InSync

 

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Software Advice Reviews (28)
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Showing 1-20 of 28

Graham from Airlines/Aviation
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Erased all my work. Gone forever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If something goes wrong, you pay the price. If you want software that can permanently erase your data without even asking you, you can't do better than InSync. Hard to use, erratic, and puts your data at risk.

Pros

Software occasionally works. Company acts cute. Gets icons confused easily on Windows 10, making for high adventure editing your system registry, and good humor knowing this is the company's recommended fix, you have to regedit.

Cons

Erases your files without telling you or providing any notification -- across all your machines. Forever.

 
 

Scott from A New Generation Life Recovery Center
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Fundamentally sound

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Insync is a great EMR system that tare of multiple businesses at the same time. We have a Behavioral/Mental Health business, Home Health Care, Adult Day Care Center, A Medical Center, and a Recovery Center all operating through Insync. They have gone above and beyond all expectations which has truly been a delight. If I ever need anything they have my back in helping me through any issues or changes.

Pros

The tech team is always willing to help out in a timely manner. They will have an answer to my question within 24 hours or less. The system is pretty user friendly and has mostly everything one can need. They have an extremely safe and secure cloud based system that knowing my Patient files are safe and sound.

Cons

Implementation and developmental Phases of the system does take a lot of time and man hours. But you put in what you get out.

 
 

Rebecca from Willowstone Family Services
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This system has caused too many grey hairs and too much stress . . .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system has caused more stress for myself and my staff than is worth it. They promised us things that we have never gotten, most of their support staff are from India and difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. I would never recommend this to another counseling practice like ours.

Pros

If it does exactly what you need from the start - it is a good system. Good for medical practices, would not recommend for a therapy practice.

Cons

Before we signed the contract, we were promised by the president of the company that this system could produce an accrual accounting report - NOT TRUE! We signed the contract 7 months ago, have been live 3 months, and still can get nothing but a cash accounting report. We were told that the system would be designed to give us the outcomes we needed for reporting - we typically create a quarterly report that indicates how many clients have made major, moderate, or some progress toward their goals - NOT TRUE! We still don't have a usable report. One of the main reasons we went with this system is that they were one of the few in the industry that promised us a report like this. We were promised that all calls for support would be returned within 24-48 hours - and one of the reasons we bought the system is because of the high customer service ratings - NOT TRUE! We have not gotten timely responses most of the time. It's main marketing ploy is that this system is entirely customizable - NOT TRUE! While it is customizable up to a point, it obviously has not generated many of the reports we needed - plus things they did customize for us have generally not worked correctly and had to be sent back to the development team numerous times.

 
 

Samille from The BES Group, Inc.
Specialty: Psychiatry & Psychology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Executive Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our agency has chosen InSync as our EMR and we are overly pleased. The software is adaptable to our practice needs so that all of our programs are accessible in just one system. The Team at InSync are experts in this field. Not only are they knowledgeable but are able to explain each step of the implementation process in everyday terms. I could not have asked for better Team Members for this project than Matt and Suzanne. The Team being available at any time for any question is definitely a plus. I consider them a part of my Team! I am sure that we made the best choice.

 
 

Nicholas from HARBOR SPINE AND REHAB
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

A TRUE SOLUTION for physicians of all specialties and practice management [administrative to revenue cycle management].

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Let me begin by saying "I'm a proud user of Insync." As multidisciplinary clinic owner and provider my tasks day to day vary. However, having the ability to implement and EHR and RCM solution that effectively and efficiently allows my providers and me to document each encounter contemporaneously is priceless. Flexibility, the user interface is manageable either by practice or at the provider level. This allows for tremendous customization per provider and results in ultimate efficiency. In my practices, I have always evaluated TTD [time to document] as I consider it non-revenue generating time. Insync has allowed us to decrease our average TTD. Beyond the clinical benefits, Insync offers a powerful RCM solution ranging from the needs of a small practice to a full sized Billing Company. As the founder of a billing company Insync again was my choice for RCM solution.

I'm not only satisfied, again, "I am a proud user of Insync."

Pros

USER INTERFACE / FLEXIBILITY

Cons

This is not my con yet I caution those who may prematurely consider it a con. The flexibility that the system offers is to all of our benefit. However, it requires that you and your providers work with Insync during the implementation to achieve some customization. Please take a moment to listen, look and learn how flexible the system truly is.

 
 

Amy from CFPC
Specialty: Mental & behavioral health

August 2016

August 2016

Good user experience, some issues with reports

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

The user experience is great, the software is easy to use and entering patient information and claims is simple. Clear and logical lay out and allows you several reports to double check claims and issues with rejections or denials.

Likes Least

We have had some issues with running reports using claim attributes and linking correct patient payment information to the correct contractor. We have worked with InSync and have gotten almost all of the issues resolved.

Recommendations

Do research and find out what your company is in need of. This seems like a good software to be able to manage companies from low to high claims per month. Def. gets the job done for our practice of 5-10 providers.

 
 

Caroline from Center for Psychological Development
Specialty: Mental & behavioral health

August 2016

August 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We researched many different EHRs before selecting Insync. We were impressed with the available flexibility available and ability to personalize the system to our own needs. Training was personalized and quite thorough. Insync created and have updated treatment plan templates that our staff created. Scheduling is quite easy, and the graphics are user-friendly and easy to navigate. Being mental health providers, there is a lot of functionality offered for physicians that is not relevant to us. The system is actually more sophisticated than necessary for our needs. Insync offers Customer service is always available, and Matt, in particular, has been very knowledgeable and responsive.

Likes Least

The report functions are the least advanced, but Insync is making efforts to improve these. Updates/improvements occur every 3 months.

Recommendations

I suggest asking questions about the availability of customer support, and the specifics of how much training is available to begin using their system.

 
 

Miona from Southern Behavioral Services
Specialty: Mental & behavioral health

August 2016

August 2016

InSync - a great work-altering experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Our rep has been with us every step of the way and is always solution-oriented when we run into a bit of a snag. She's professional and knowledgeable and always a pleasure to work with.

Likes Least

Can't think of exactly what I would change about the claims and financial component because we've been, for the most part, very satisfied. There are several things I'd like to see changed on the scheduler end but, again, our rep helps us find solutions to most of our scheduling needs.

Recommendations

Evaluate several vendors, check references and read all the reviews you can find. Try not to make an overnight decision if you don't have to. InSync happened to be the first of the five products I researched and the one I came back to when it was time to commit.

 
 

Chadwin from Community Empowerment Resources
Specialty: Mental & behavioral health

August 2016

August 2016

A product that brings our practice into the EMR revolution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What our organization found best about this product and vendor was the excellent customer service that we were given, and the custom tailored services that gave our organization the tools we needed to run, and manage our clinical practice. InSync solutions made our transition smooth and easy because we were able to customize the system to requirements we needed to fulfill as set by external regulatory bodies and federal government compliance with CMS.

Likes Least

What I liked least about the product was the scheduler setup configuration tool primarily because the lag time experienced while trying to access this feature within the system.

Recommendations

My biggest recommendation is that the system maintenance announcements be announced farther in advanced.

 
 

CJ from Northeastern Health System
Specialty: Other specialty

July 2016

July 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The EMR part for providers is user friendly and the billing and reporting systems flow together well. Overall the platform used is easy to operate and the continued updating of the reports allows great flexibility.

Likes Least

Part of the team is not in the USA and it makes it a little difficult at times for timely communication. I would like to see this vendor have their entire team here in the USA.

Recommendations

Look at the ease for the providers as well as the ability to pull MU, PQRS and other quality metrics that you'll need for reporting.

 
 

Steve from Center For New Directions
Specialty: Mental & behavioral health

July 2016

July 2016

I love the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am in the mental health field and I love that I have been able to set up some custom note taking that meet our needs. I also love the training that I have received from my rep. She is have always been there to answer my questions and worked so well with my entire staff. She is AWESOME!!

Likes Least

I have no complaints at this time. I would like to get the cost of the product more reasonable. It is very expensive.

Recommendations

I would recommend that they give themselves times to get to know it as there are so many things to learn

 
 

Stephanie from NC Neuropsychiatry
Specialty: Mental & behavioral health

July 2016

July 2016

Wonderful and Simple to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is incredibly intuitive and the programmers can manipulate the system to your needs. My favorite part is the flexibility of the sales staff, trainers and programmers in working with us for our specific needs. I would specifically like to mention Suzanne on the sale's side, and Matt on the implementation side; they are wonderful to work with!

Likes Least

It can be hard to catch bugs in the systems before you stumble over them, and there is little that the implementation crew or programmers can do before you notice there is an issue. They are however, very quick to fix any issues and if they can't, they offer other ideas and solutions to help.

Recommendations

Definitely do your homework. There are hundreds of companies that offer similar solutions, and some will absolutely fit your needs better than others. Insync really fits our needs, and I could not be happier.

 
 

Jeni from Family Strategies & Coaching
Specialty: Mental & behavioral health

February 2016

February 2016

So far so good!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product has so many features that we have not even cracked the surface on yet but so far we are very happy with what we are capable of doing with this program. The customer service is AMAZING!!!

Likes Least

They are not MAC compatible. At our office we use Apple products, and while there is a work-around for more features. We are still unable to use the Insurance Scanner and the Signature Pad, which we paid for.

Recommendations

This software is very comprehensive. It can seem a little daunting at first, but once you start getting involved with the program it starts to make perfect sense! Billing is quite simple, and you can easily see when claims are rejected or approved. It easy to follow how long a claim has been pending and if a followup is needed.
We have not jumped into the Patient Portal or the EMR fully yet, but I am excited for those to be implemented!

 
 

Tonya from Desert View Family Counseling
Specialty: Mental & behavioral health

January 2016

January 2016

Amazing Customer Service for a Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How easily customizable the system is for your specific practice. InSync implementation team is amazing at figuring out what we were talking about it and adjusting the software to meet our needs. Billing has become so much more streamlined, we are able to check eligibility and copay without having to spend time on the phone for each patient. The process of attaching the copay to the claim is as simple as clicking a button, which is such a great time saver. Our practice was new to any EHR system, so it has been important that the whole team has been available to help any of our staff as needed. It was important for our system to be able to be on our server rather than a cloud/web based application, due to our internet having issues due to the location we are in. This was one of the very few systems that met our needs as well as our wants.

Likes Least

On the scheduler, master view it would be nice to see all the clinicians at the same time, rather than having to scroll to the right. At times posting payments can be an undertaking if certain insurances are not set up to do ERA, but I find it is quick once you get in the groove of posting the payments. The call reminder system has some hiccups for us, but InSync is working on it.

Recommendations

If you are someone who wants to talk to enthusiastic and passionate people this is the system for you. Every one of the people who have spoken to have been amazing in their knowledge of the product as well generally being friendly and outgoing. Any time we had a question they have taken time to make sure it was answered and that we understood the issue. The few problems that we have had, they have been addressed and solved in a timely manner. Overall it is a user friendly system that is easy to use, once you are trained.

 
 

Jeri Lynn from Physical Therapy of Dunedin
Specialty: Physical therapy / rehab

December 2015

December 2015

INSYNC Training and Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is thorough for the needs of a physical therapy practice, is easy to learn, and adaptable to specific patient conditions. The vendor, director of sales, is what/who sold me on using this software over the others I had observed. He took the time to explain and demonstrate, wasn't rushed and answered my multiple questions.

Likes Least

Nothing that I can say at this point. Just started uding.

Recommendations

Talk with multple vendors, how thorough are they, do they rush the the webinar or are they interested in what your specific needs are and willing to walk you thru the details. What is their training set -up - one on one or self teaching modules online.

 
 

Tosin from Antioch Medical Center
Specialty: Other specialty

October 2015

October 2015

InSync has been a great, easy to use product!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really love the ease of use for the product! There's a little bit of a learning curve, but once you've got it down, you don't want to use anything else. I've used EMRs before, but InSync is one of the simplest to use by far. Don't confuse simplicity for lack of features though. The software is pretty robust and can handle almost anything you can think of. They really took the time to make this product user-friendly and feature-rich. The vendors have also been awesome to work with! They take the time to understand your needs and cater the product to best fit your practice. They usually bend over backwards to make sure you're satisfied with the product and your needs are taken care of. I was so happy that my sales reps took the time to demo the product and features anytime I asked or explained anything I had questions about. It was so easy to know exactly how a feature of InSync would help my practice. InSync has been great for my practice and I’m truly glad that I bought it.

Likes Least

Like others have said, entering in EOBs manually can be a pain. However, once you get ERAs to work, it greatly reduces the stress of posting. Occasionally, you get some hiccups with the EMR being web-based (i.e. timeouts, pages loading slow), but overall it's a great product. Emailing support can be 60/40. Sometimes you get great people to work with and other times you can't get someone to solve your issue. However, I usually get much better people over the phone and a much faster response time.

Recommendations

Make sure you talk to your sales reps/vendors and ask them about every feature/nuance that the software can do. You want to make sure that the EMR you buy can meet the needs of your practice. You don't want to find out later that an EMR can't do what you need it to do. No EMR is perfect, but you want something that's easy to use, feature-rich, and has great support behind it in case you run into any issues.

 
 

SUMEETA from Rapid Response Billing Corp
Specialty: Billing services

October 2015

October 2015

USER FRIENDLY AWESOME PRODUCT

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is user friendly, self explanatory , the resource center has manuals that can be reviewed with regards to having a question about working in Insync just in case a customer service rep is unavailable, the training system is awesome, the trainers are very knowledgeable and professional in their approach. Having worked with six software in the past I must say not all of them were user friendly and the technical support departments were not very helpful either. The ease of understanding and using INSYNC has increased productivity in my office.Their reporting features are great too. The real time eligibility Feature also reduces denials. Our office has finally found a complete SOFTWARE.

Likes Least

Manual entry of Eobs is time consuming. You have to enter a chk # repeatedly if there are fifty patients on a chk. If only They found an easier way for that then I would say the software is perfect.

Recommendations

Always do your homework. If a software is offering a cheaper price or if they are offering just one feature someone else is not it doesn't always make them better. They must deliver what they promise and you get that with Insync. All providers do not have time for Trial and error get demos, ask questions and only then decide what is best for you practice.

 
 

Sylvia from Theodore J. Caliendo, MD, A Medical Corporation
Specialty: Pediatrics

October 2015

October 2015

INSYNC made it all possible! THANK YOU InSync!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love that InSync understood from the start that all practices (even within their own specialty) have very specific requirements and needs. Insync personalized the software to accommodate the needs of our practice and also tailored the EMR's work flow to mirror our current work flow pattern. This allowed for a much smoother transition. InSync was our practice's second attempt to transition to an EMR system. Our previous vendor's software was very restrictive and offered very little in the way of personalizing it to meet our needs. It wasn't user friendly and their technical support wasn't very supportive or helpful. Being user friendly is extremely important. Even if an EMR is tailored to your needs, if you can't figure your way through it in a quick, easy manner, you will end up frustrated and unhappy with your EMR choice. InSync's EMR is VERY USER FRIENDLY and is set up in a SENSIBLE MANNER that doesn't get you lost or confused. InSync made our transition from paper to EMR pretty darn easy for such a big, sometimes scary, undertaking. I can't say enough about how much support they offered both technical and personal (needed some emotional hand holding at times!). They went out of their way to make sure we successfully transitioned and they continue to be there for any ongoing support we may need.

Likes Least

The only thing that I could say here was that I wish I could have extended the 3 day onsite training to 30 days! Uh, but that would be unreasonable I know :-) But in reality, InSync, although not physically present in my office anymore, has always been available to answer my questions, guide me when needed and to help troubleshoot solutions. By "troubleshoot solutions" I don't want to imply there are any "issues" with the software. I haven't found any "issues" as of yet. I happen to have very high expectations of what I was looking to capture from an EMR, and how I could use it to help our practice meet AND score high on ALL clinical measures across the board for P4P, HEDIS and Meaningful Use. So by "troubleshoot" I just meant we worked to make sure this could be achieved. I am happy with the outcome.

Recommendations

When you're evaluating the vast sea of EMR vendors, don't just focus on price first. Often times cheaper just means cheap, and cheap doesn't last in the long run. Before you even consider any vendor's software it is VERY IMPORTANT to know the requirements/needs of your practice, those of the health plans you're contracted with, as well as your state and federal requirements. Then see if the software can meet those needs. If they can, then the software will pay for itself in no time. If it can't, then no matter how cheap or expensive the software is, it's not worth it. Speaking of money, every year physicians continue to face more and more cuts in their reimbursement payments. These cuts are digging even deeper as physicians/practices fail to perform, capture and send the required encounter data to their reporting agencies. A really good EMR will help (and remind) you to perform and capture this data and make it user friendly to send it to the necessary reporting agencies. After doing my research on the required health measures, what they encompassed and the appropriate reporting & billing codes to reflect the care that was performed. I now understood what I wanted and needed in an EMR and knew InSync could deliver. Lastly, a good EMR vendor will want you to make a successful transition. YOUR success is THEIR success too. More often than not, when people are not happy with their current EMR, it was because they did not fully understand their own needs FIRST. Do your homework first and the transition will most likely be pain free :-)

 
 

Kimberly from Behavior Health and Wellness center
Specialty: Mental & behavioral health

October 2015

October 2015

Software and Support that is molded to your practice needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product was demonstrated multiple times to several of our clinicians and admin staff, showing us all the areas that could be modified to our style and area of expertise. The scheduler with its insurance verification real time eligibility, reminder calls capability, and ease of viewing icon based program features are awesome. We have the full software system from beginning to end. The Insync system has changed our facility for the best.

Likes Least

I have to honestly say that this vendor has done everything that was promised, and continues to do so. The product continues to work excellently.

Recommendations

Take the time to view the demos with the assistance of the vendor. Walk through each area and slow things down as you need to, to understand how it will work for you. Ask what areas can be changed, take notes and keep getting the demos until you have all your questions answered and feel the comfort level you will need. I also recommend the onsite training. We had our clinicians up and running and never looked back. We have very happy clinicians with our new Insync system.

 
 

Eric from Rehabilitation Offices of New York
Specialty: Physical medicine / physiatry

May 2015

May 2015

INSYNC needs help!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Still waiting on something positive! We have multiple offices and multiple problems when using this system from retrieving records to recording the encounter with a patient.

Likes Least

Customer service is slow, delay in time due to loading of pages for patient encounters. Considering cancelling as product and service is not up to standard of medical necessity and practicality

Recommendations

Look at other EMR systems before even considering INSYNC

 
 
 
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Richard from Tahlequah Medical Group
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

A great choice with great functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had InSync since 2013 and have been able to effectively use the software as promised. They are continually evolving and we are growing our practice, and they are very responsive to any suggestions or questions we have.

Pros

The company is very helpful and understanding of our needs and is able to accommodate our requests. The software is web-based, so there isn't anything that is stored locally and nothing that needs to be installed. The automated calls and texts, integration of the patient portal, medication management and insurance eligibility checks are great to have. The Meaningful Use helpdesk staff is a great asset and has helped our practice meet MU criteria and receive our payments. They can also help in case of an audit.

Cons

Cannot scan directly into the EMR, but they are working on it.

Advice to Others

Although they have worked with us on pricing, the extra features do cost extra & can be a bit much when bought separately. It would be better to have all the features included initially and negotiate a price based on that. But we are happy with the software and would recommend it

Source: Capterra
 

Tonya from Frederick Psychiatry Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InSync since January 2016. We have had an excellent experience with customer service and training. If you ever have questions, they are there to help you! Has been a positive addition to the practice!

Pros

The software does everything our practice needs it to do. It is easy to use and they make updates to make it even better!

Cons

I really have not had any negative experiences with this software so far. It makes things run more smoothly/

Advice to Others

Try InSync. I think you will find you made the right choice for your business.

Source: Capterra