ACOM Health RAPID EHR Software


 

A complete chiropractic focused solution, the RAPID software delivers integrated electronic health recording (EHR) and practice management solutions with inbuilt billing services.

The RAPID software is designed for any size practice. From the solo practitioner to the multi-location, multi-provider office, the RAPID solution provides an integrated, paperless practice. The solution consists of patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. All medical necessary documentation demands from Payers are easily meet with RAPID’s key functionality including PQRS, PART, and outcome assessments. RAPID is a fully integrated practice solution including patient appointment reminders via text and email to eliminate no-shows and Online Patient Registration for patients to complete intake forms prior to their office visit.

Combining a low monthly fee with no long term contracts, the RAPID software can be used by any chiropractic practice. Additional (optional) offerings include full Billing Services to manage all claims, follow-up, and postings.

 

ACOM Health RAPID Software - Check-out Payment
 
  • ACOM Health RAPID Software - Check-out Payment
    Check-out Payment
  • ACOM Health RAPID Software - Daily Notes
    Daily Notes
  • ACOM Health RAPID Software - Patient Check-in
    Patient Check-in
  • ACOM Health RAPID Software - Patient Scheduling
    Patient Scheduling
  • ACOM Health RAPID Software - Primary Patient Info
    Primary Patient Info
  • ACOM Health RAPID Software - Visual Input Helper
    Visual Input Helper
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

99 Reviews of ACOM Health RAPID Software

 

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Software Advice Reviews (62)
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Showing 1-20 of 62

Deb from Greenville Rehab & Pain Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

My Review from GRPC

Ease-of-use

Functionality

Product Quality

Customer Support

The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key.

Pros

Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve.

Cons

It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload.

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome Product Extremely Happy with the Program, as well as the Support Staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

Cons

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

 
 

Allison from Allison B. Resnick DC LLC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

new user of ACOM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow.

Pros

It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts.

Cons

It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth.

  Response: Kim, ACOM Solutions, Inc.

Date: March 2017

March 2017

 

Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager.

 
 

Mehran from Family chiropractic clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

My point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish

Pros

Self-check in
documentation part is really easy and fast

Cons

1. Does not allow electronic faxing, reports can't automatically be faxed to attorneys or adjusters.
2. Does NOT include unlimited data usage, you have to buy more storage after certain GB, but other systems are completely free & unlimited
3. Does not allow direct integration with web exercises or Naomi x-ray software, can not incorporate x-rays to patient's report
4. PM portion and billing system is complicated, so many screens and clicks
4. Comparing to other software's, it's expensive, you have to pay more for every little addition such as advertising & emailing patients, texting to patients about missed appointments, ...
5. The rapid doc does not sync with other billing software, meaning if you don't like their PM/billing portion, you are stock.
6. Pain diagram at the self-check in portion can be improved since it does not completely explain patient's pain location.

Advice to Others

Overall, I like the Rapid Doc not the billing portion.

  Response: ACOM Health General Manager, ACOM Solutions, Inc.

Date: February 2017

February 2017

 

We sincerely appreciate your comments regarding the Rapid Software and remain dedicated to resolving any issue you may have with its use. Our ACOM Health Software Training team will contact you shortly to go over Software features you may not be utilizing. This will include demonstrating how you may electronically fax through Rapid Software, and how to attach a patient’s relevant clinical notes to any PI or Auto claim. In addition, we will explain how you can easily incorporate x-rays into a patient’s report. During the call, we’ll review how to use the billing software more efficiently and how to make use of the advanced features of “patient check-in” functionality.
The ACOM Health Administrative Team will also contact you regarding the monthly fee for data usage and appointment reminders via text and email. Again, thanks for your input and we look forward to helping you!

Regards, ACOM Health General Manager.

 
 

Loreley from Tripp Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our clinic purchased the software and had our front office trained. Long story short, our office manager was resisting technology and any growth in the practice that would increase patient visits. After we became aware of the situation ACOM was more than happy to train our new employees with as much time and dedication as had been invested in our training program when we made the initial purchase.

The software has functioned exactly as described. Because of the support from ACOM, we were able to have a college student with no medical or office background handle all the functions that the prior office manager with ten years of billing experience was doing and then some. ACOM is easy to use. The screens are intuitive and it saves a lot of employee time.

Pros

Easy to use

Cons

We had one morning when the system was down for about two hours, but it was back online soon enough to avoid any big problems. We totally rely on it and do not keep a backup schedule in a paper form so it has to be available.

Advice to Others

Watch the help video or try it to see how easy the screens are to use and how much time your front office can save by using this software instead of paper billing or billing via a service like MDOnline (we had) or directly billing via payers websites.

 
 

mark from River Hills Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great software for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did demos with 6 total EHR companies that were specific for Chiropractors. We chose Rapid because of the high level of compliance related to medical billing, ICD 10, Medicare, etc. They constantly update the software and codes when things change. So, they have removed a lot of the headaches that come with trying your best to be compliant in an ever changing medical world. Also, the customer support is amazing! Everytime we call we get our answer right away and have a personal contact too. So, we get to continue to run the business without any delays if a problem/question arises related to our software. I couldn't be happier with our decision to purchase.

Pros

customer service and compliance

Cons

there are basically 2 programs. One is the notes side, and the other the practice managment side. They play together quite well, but sometimes you have to jump back in forth between the two before you can move forward as a whole.

Advice to Others

I have no worries about audits. The notes side of the program does a phenomenal job for documentation and compliance.

 
 

Steven from Tulare Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ACOM is proficient in many things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall quite good. There are some issues with communication between the practice management (billing) software and Rapid (the Document software), but I think these will be improved. At the end of the day, I am able to produce complete and professional notes. The road to create them often includes more steps than seems necessary. I'm sure this could be streamlined, but it's not bad once you get used to it.

Pros

I can create complete and detailed initial and final reports VERY easily. The integration with outcomes assessments is brilliant.

Cons

There just seems to be more steps than necessary to complete some tasks. The Kiosk can gather pain information from the patient on daily visits, but it is not intuitive, and often does not reflect the pain pattern that the patient is actually experiencing...I have to modify it. Still, it's easier than writing out the whole thing myself.

Advice to Others

This is worth it for me. Our office appears cutting edge, and we are able to gather information from the patient that goes straight into the notes.

 
 

Cortney from Caring Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ACOM BILLING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with Lashon in the Billing Department for months. Lashon is wonderful. Lashon is detail oriented, and quick. Lashon will answer questions, and she always has a solution for any problem. Within minutes any billing question I had has been resolved. Lashon will talk to patients, if they have questions. Lashon is wonderful! I have been assured that the entire Billing Service is top notch. But Lashon is an angel!
I would not want to run my practice without Lashon.

Pros

Checks keep coming to the office, I scan them, and they are applied. This saves me hours of time each week. It is all done correctly. Lashon does all the additional billing paperwork surrounding Workaman's Comp and PI. She fixes any mistakes I have made, and she is kind when she does it.

Cons

If insurance billing is not what you love, Hire the billing team to do it for you. The only con is that you didn't sign up sooner!

 
 

Daniel from Smith Chiropractic
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Customer support sold me!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software has quite a bit of what I feel is overclick here and there, but you get used to it. Overall, great functioning system and I believe it will get better and better. The training and customer support is superb. You rarely have to leave a message and often speak to an agent immediately. My rep was the best person I've ever had train us on a software program. She is so patient and if she doesn't know will get you the answer.

Pros

Very accurate with little to no glitches

Cons

Have to click, save, click, click, click, save open new screen, go here go there.

Advice to Others

Overall solid product

 
 

Judy from Chiropractic Centre & Associates, inc.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Excellent Billing Services & Biller!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful.

Likes Least

It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls.

Recommendations

Take advantage of their software preview. They are extremely helpful and willing to address any questions you may have regarding the software.

 
 

Jonathan from Pavlick Chiropractic LLC
Specialty: Chiropractic

September 2016

September 2016

5 Star Review for ACOM Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

RAPID is an absolutely invaluable solution, from how easy it is to implement, to how robust the software is compared to systems costing thousands of dollars more. They have an outstanding customer service and tech support team, which is assigned just to our office. They have all worked well together in helping us integrate this new program.

Likes Least

To date, there is not a single complaint to report about the product or vendor.

Recommendations

Dr. Caitlin comes highly recommended in my book. She will walk you through the demo (more than once, in my case), and answer all your questions so you are comfortable before making a purchase. She then sets you up with your own team that will offer a variety of different training options and times. They want to offer you the chance to be up and running ASAP, though they understand every practice has its own pace and schedule....ACOM people get it!

 
 

Jay from Canyon Springs Chiropractic
Specialty: Chiropractic

September 2016

September 2016

Very comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customer service reps were all very friendly and very prompt to respond to my concerns.

Likes Least

Because it is so comprehensive, it is also fairly cumbersome to work with, at least at first. The learning curve is, obviously, dependant on how much time you put into it, but it took me around four weeks to feel comfortable with it.

Recommendations

Leave time for a learning curve, which is usually 3-6 weeks, depending on software complexity.

  Response: General Manager, ACOM Solutions, Inc.

Date: September 2016

September 2016

 

Thanks so much for taking the time to share your thoughts. A Professional Services representative will be contacting you to discuss your experience directly. We will also make certain you're provided with any additional training and resources you may need. A busy office environment can certainly “bend" the learning curve from time to time and we understand. Ensuring that our clients take full advantage of their systems is a #1 priority … and our best advertising! With this in mind, we are happy to accommodate whatever you may need to be successful. Thank you.

 
 

Heather from Injury Care Centers
Specialty: Physical therapy / rehab

August 2016

August 2016

Software at it's Best!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Rapid PM and DOC are so easy to use. In the 20 years I have worked in healthcare, I have never worked with a software that was more integrated to the use of all of the staff. Rapid works from the check in process to the physician visit and thru the billing process. We have cut our work time in half allowing for more attention to our patients.

Likes Least

The only problem we have had with Rapid is that when the internet is slow, we are slow. But even ACOM can't control the Florida Rain.

Recommendations

Sign up for your presentation and watch the videos!!! We were sold from day one and love it more every day.

 
 

JUNEAU from CULTURAL CHIROPRACTIC, INC.
Specialty: Chiropractic

July 2016

July 2016

A Great Help in Overall Office Efficiency!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The ability to get work done anytime, anywhere, in an organized, systematic, and secure manner, has greatly improved my record keeping accuracy and efficiency. Without a doubt, this has translated to less stress about completing and maintaining detailed patient paperwork. Billing efficiency and overall reimbursement-average per claim are also increased. The training process was thorough...it does require the user to put in the time and work to learn the system, but no more so than any other competing product. We've been using ACOM Health RAPID Software for almost a year now, and would definitely make the same choice again!

Likes Least

No specific complaints thus far...it's really as good a product as the effort and ability of the user. It takes time and effort to learn all the options, the short cuts, the tricks to customize for maximum efficiency, etc. Once the learning curve was ascended, it's been a good run thus far!

Recommendations

Talk to your peers, review a minimum of 3 competing products (ideally 5), take your time to make a decision, make use of free product demos and trials, then make a choice. Thus far we've extremely satisfied with our choice of ACOM.

 
 

Dr. Todd from Miami Beach Family & Sports Chiropractic Center
Specialty: Chiropractic

June 2016

June 2016

I've been an EXTREMELY satisfied ACOM Health Rapid user since 2006

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

All electronic medical records program allow you to document. The difference is the ease of documenting your patient encounter, how easy is it when something different happens with a patient, how customizable is the program so your report and notes do not look and sound like everyone else that uses the program. And, 2 of the most important aspects of a good EHR program, how is their support when problems occur and how receptive are they to suggestions for improvements from their users?

We began using ACOM Health Rapid Doc softward in 2006. In 2010 we upgrades to their full office management system. This year makes it 10 years as a very pleased ACOM Health customer.

The notes/report program is very easy to use, quick and as detailed as the doctor wants it to be. I often get compliments from other physicians, attorneys and insurance adjusters on the quality and detail of my records.

Now that we opted for the cloud based version of their software, I can easily do house calls, hotel calls, yacht calls and see my athlete patients at the stadium or practice field and document easily through wifi

Likes Least

I'm still waiting for the version that takes the info directly from my brain and into the patient's chart without me having to do anything.

Recommendations

Ask the following questions:
1. How easy is it to customize the wording so that it reflects my style and sounds like me
2. How quickly can I make a changes if a patient presents with a problem and I need to add a new orthopedic test, new diagnosis or treatment procedure?
3. If I have a problem, how fast can I get tech support to help me?

 
 

mark from 3rd-leg of the stool inc
Specialty: Chiropractic

May 2016

May 2016

The most customizable system available.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been a chiropractor for over 30 years and in the middle of my career I spent 10 years , full time, designing, installing and selling home theater audio-video equipment. Because of my experience in both fields, I believe I am unusually qualified to review this software.
First of all the software is extremely well laid out with respect to setting it up. There are tutorials that are short, to the point and shows you everything you need to know to set it up. Phone support is necessary to me and Acom's support is quick and available when you need it.
I am a diplomate of addiction and compulsive disorders and do a lot of other work like neuro-biofeedback, positive motivational therapy and the like. Acom is the ONLY company that is available that allows me to customize the program the way I need to use it..... and I checked out them all. Plus, the cost, after taking into consideration the initial layout and yearly subscription monies, is very affordable compared to the other competitive companies.
The use is straight forward and quick. I can do most daily notes in just a few minutes.
You can use an in house server, but I use my system on the cloud. That way there is no cost of maintenance or down time for hardware..... and I can use the system from anywhere I work.
There is also no cost for other doctors and staff who use the system. Very good for multiple doctor/staff practices.
I could go on and on, and there are a lot of questions many of you will have..... but I recommend you check out this system.

Likes Least

If your looking for free software or a cheap application, then this is not the software for you. But, that type of software will not let you customize it, and typically it will not offer clearinghouse compatibility and/or accommodate billing, scheduling and office notes all in one program. All in all this program is very well designed.

Recommendations

I had to call 20 plus or minus companies to find one that did what I needed, but in the end this was the only one that would work for me. I think you should do the same and call and get many demo's before you commit to any one program. Also, if you can get a money back guarantee within the first say, 60 days.... short of technical support, that would be helpful.

 
 

Donald from MK Chiropractic
Specialty: Chiropractic

April 2016

April 2016

ACOM excellent support and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ACOM across the board has surpassed my EHR needs. From saving all notes and files on their servers so i do not have to back anything up, to the customer support and training they gave when i first started using the software.

Likes Least

In my 5 months of using ACOM so far i havent found one thing that i do not like yet. Easy to navigate and understand.

Recommendations

I recommend using ACOM as your software provider. They do all the updates and customer service is great and helpful.

 
 

Michael from HealingHands Chiropractic
Specialty: Chiropractic

March 2016

March 2016

Looking forward to using this program during my day.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very friendly staff, easy installation, very intuitive and simple to use program...its set up just how my office paperwork is formatted.

Likes Least

At this point there is nothing bad to say about my experience with ACOM.

Recommendations

GET THIS PACKAGE! BEST EHR and practice management tool out there! You will not regret your choice.

 
 

Katrina from Anderson Chiropractic
Specialty: Chiropractic

March 2016

March 2016

Usable and compatible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to schedule every different area of the office on one schedule instead of having a separate schedule for exams and adjustments. I also like the doctor notes program. It is simple and thorough when sending charges and notes to a third-party company, such as an attorney. Sending insurance charges is simple and easy with very little steps to take. The patient dashboard is a great place to look to see the total amount owed and see notes that need to be seen.

Likes Least

The patient payment portion of the software seems to have a few too many steps to take to "attach" a payment to a date of service. There is not a running ledger to look at where it is line-by-line charges and payments. I would like to have something other than the "charge list" to look at to see which dates of service have been paid for.

Recommendations

Thoroughly watch the training videos to see how the entire software will apply to your practice.

 
 

Peter from Functional Improvement Therapy
Specialty: Chiropractic

February 2016

February 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly and great customer service. Easy to use and very self explanatory software.

Likes Least

Documentation and patient management should be combined as one program.

Recommendations

Try it out! Call their customer service and they will be able to help you with all your questions.

 
 
 
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