Amazing Charts


 

Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the requirements of independent practices. With Amazing Charts, users have a comprehensive system to manage charting, scheduling, e-prescribing, coding, interoffice messaging, and more.

Amazing Charts has a practice management (PM) solution that is integrated into Amazing Charts EHR for improved efficiency in clinical documentation and financial management workflow. This billing and revenue-cycle management (RCM) module allows practices to manage the entire patient visit with a single system.

Additionally, Amazing Charts is a Meaningful Use certified EHR, and is also certified for both Dragon Naturally Speaking and the Surescripts e-prescription network.

Amazing Charts centralizes all key data into a single screen, just like a paper chart, allowing users to tab through patient demographics, prior visits, summary sheets, and account information.

 

Amazing Charts  - e-Prescribing
 
  • Amazing Charts  - e-Prescribing
    e-Prescribing
  • Amazing Charts  - Messages
    Messages
  • Amazing Charts  - Most recent encounter
    Most recent encounter
  • Amazing Charts  - Meaningful Use wizard
    Meaningful Use wizard
  • Amazing Charts  - Schedule
    Schedule
  • Amazing Charts  - Templates
    Templates
Supported Operating System(s):
Windows XP, Mac OS, Web browser (OS agnostic)

38 Reviews of Amazing Charts

 

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Software Advice Reviews (29)
More Reviews (9)

Showing 1-20 of 29

Colleen from Hope Medical Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good Product - No Customer Service

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Functionality

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Value for Money

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The problem with this EMR is the lacking of customer service. They recently stopped the ability to chat. This means they are now never accessible. If you call do not expect to reach a live body. If you email it takes days for them to get back with you. If they update the product expect for downtime for at least a week or more. Great price, average product, poor customer service.

Pros

price

Cons

ABSOLUTELY HORRIBLE PRODUCT SUPPORT!

 
 

Sally from Sandia Neurology PC
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Version 9.3.1 has many updates

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Value for Money

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I have been very impressed by the ease of use, ease of learning, and functionality of Amazing Charts. I have needed extremely little tech support over the last 2 years, and we can do our own upgrades without their help. It is easy for students to learn and easy to adapt this to my specialty practice.

Pros

Ease of use, easy to learn, no training required. I have been using since 2009.

Cons

As with all EHRs, no standardization was in place before the product was designed, so there is the little interface with larger systems.

Advice to Others

Great value and great endurance.

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Dr Artopee Review

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Used several EHRs in my private practice. Amazing Charts functionality needs much work. There are multiple features that were promised to be available before purchase that simply does not work. Customer service waiting time is often more than 10 mins(which implies multiple customers with Multiple problems or a lack of adequate staffing). The notes generated are in good narrative format. Importing patient info from pre-existing EHR is timely and difficult.

Pros

The notes generated are in good narrative format.

Cons

There are multiple features that were promised to be available before purchase that simply does not work. Customer service waiting time is often more than 10 mins(which I think is because of the many glitches). Importing patient info from pre-existing EHR is timely and difficult.

Advice to Others

Evaluate others prior to reviewing this Software

 
 

Jody from Thomas W Pollard DO LLC
Specialty: Pulmonology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

User review

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User-friendly, easy to navigate and operate. The most challenging part is when upgrades are done that changes how a function should be done in order to capture meaningful use successfully. We don't know there is a change until we discover we're not meeting our goals then we're behind trying to catch up. Other than that it's a pretty good program.

Pros

User-friendly. Support staff is friendly.

Cons

System slowness, too many steps to ensure system calculates meaningful use target measures correctly. Does not have very good support when upgrades are done when it comes to a user knowledge (need to know) perspective to ensure quality measures are compliant. They now charge for training with a trainer on top of the annual support fee.

Advice to Others

Good for a small practice however if meaningful use measures are important to your practice get the full scope and compare to at lease 4 different programs.

 
 

Amy from SBIMG
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great for small practices

Ease-of-use

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Value for Money

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As we grow the growing pains grown as well. Not being able to use on a tablet is a minus as well. We also find that with each upgrade we have more & more problems.

Pros

Easy to use

Cons

Very slow at times & unable to use on tablets.

 
 

Lisa from Lisa A Hollander MD
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

a solo psychiatrist

Ease-of-use

Functionality

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Value for Money

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This is my second EHR and is more comprehensive and yet simpler to use than the system I previously used. Since I practice an integrated style of psychiatry I appreciate having access to a full range of medical diagnostic codes.
I have not tried to utilize its meaning full use an other capabilities and am using this for comprehensive legible records rather than to meet MU.

Pros

very straight forward, affordable
the process of uploading document is much better than an earlier system used
It organizes my notes in a format very comfortable for my practice style

Cons

Getting technical assistance is frustrating as live support is never available and the call back process the next day always seems to go to voice mail.
The print size is very small and not adjustable

 
 

Mike from Carolina IT Consulting
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Decent overall EHR program

Ease-of-use

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Value for Money

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Overall decent EHR that gets what needs to be done. Functionality was there and had good features. A software for your full practice needs.

Pros

Good features

Cons

Could be a bit easier to use

Advice to Others

If you want a decent affordable EHR then this is your choice.

 
 

Adam from Twin City Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Amazing Charts is pretty good..........NO IT'S AMAZING !!!

Ease-of-use

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I've used every version of Amazing charts since version 3.1 (starting 2008). Aside from some usability issues with versions 7-8, my experience has been truly AMAZING ! Version 9 is the best yet! (to the guys n gals at A.C.): I hope your quest to keep up with constantly changing government regulations such as Meaningful Use and MACRA/MIPS doesn't get in the way of your wonderful product. Those government programs will ultimately fail... I would rather have a great product like AC v9 even if it doesn't meet government requirements, than to have a compliant program. Keep up the AMAZING WORK at AMAZING CHARTS. Your customer service staff and programing support staff are truly an AMAZING GROUP OF PEOPLE ! Sincerely, Adam Lauer DO, Brewer, ME

Pros

Ease of use. Intuitive style. Progress notes that i can actually see all the fields on ONE SCREEN unlike most other products that require tons of tabbing.
Reports that print out just like the progress notes we learned in medical school (unlike the 5-7 page reports printed from those other over-priced clunky programs like Centricity). Great office messaging system. AFFORDABLE PRICE TAG ! SUPERIOR CUSTOMER SUPPORT....you can actually get live people on the telephone !

Cons

Sorry I'm a loyal A.C. user since 2008. I don't have anything negative to say about the software or the company.

Advice to Others

If you aren't using Amazing Charts, there might be something wrong with you...get this program as it will SAVE YOU LOADS OF TIME !

 
 

Holly from Cross Medical Clinic
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Amazing Charts EHR

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N/A

Used Amazing Charts for about 2 years while in family practice. It's pretty user friendly for the most part. It doesn't require a whole lot of training for use, which is also nice. Overall good product that is relatively affordable.

 
 

Ravi from NeuroPsychiatry Center
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

AC User review

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It is very good product and price is affordable. Very easy and simple to use it. Does not need much training at all. My staff love it. I have using it for almost 14 years now.

Advice to Others

No need to think about it - Just Do It !

 
 

Veronica from Wright Wellness Center
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Awesome Product

Ease-of-use

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Value for Money

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I have been working with Amazing Charts for over 6 years now. I was introduced in a family practice and they allowed me to attend a conference that was held. I have gotten the current practice I work with on it and they love it.!!! Besides how great the actual software is they integrate with some top notch companies. Really a great tool to keep your office running.


Pros

User friendly. You can tailor to your practice. Easy to manage.

Cons

Nothing I do no like.

Advice to Others

Get it!!!!

 
 

George from McCullars Research and Medical Services, Inc
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Amazing Charts EMR

Ease-of-use

Functionality

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Value for Money

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I am a long time user [2002]. I would enjoy the program more if there were not so much clutter because of Federal mandates. The electronic prescription service works exceptionally well. The within program search engine is easy and a time saver. I would like to see faster access speed from work stations to server, I have 4. Printing speed is good and has never crashed because of Amazing Charts. Thanks for the hard work which has improved my practice. gmm

Advice to Others

Before choosing an EMR data base program consider what one would do if the company goes out of business or merges with another company. These programs cannot communicate with each other. Amazing charts has been stable as a program, with service and improvements over many years. There will be no surprises from this group.

  Response: Marissa, Amazing Charts.com, LLC

Date: November 2016

November 2016

 

Hi Dr. McCullars,

Thank you for your continued support and feedback! We’ve tried reaching out several times to look into the speed of your work stations, but weren’t able to reach you. Please email support@amazingcharts.com and we can try to speed things up.

 
 

Wendy from Wendy R Gottlieb MD PLC
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Love this EHR

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Functionality

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Value for Money

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Great EHR. Easy to use. Intuitive. Inexpensive. Great value for my practice.

 
 

Douglas from Douglas J. Campbell MD PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

DJC review of Amazing charts

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Amazing charts is a good, solid workhorse for a family practice, and it is affordable. This is not a Candilac, but it is pretty reliable like a Ford pickup. When it has crashed, which it has, although not often, our entire office has come to a halt. Since we switched to the on-line version, we haven't had a crash, but internet problems have made life difficult at times. There are annoying pauses with the on-line version, but they are less than what our server was doing before the switch. In both cases, much of the slowdown has been related to the software having to comply with government regulations.

Pros

Relatively easy to learn how to use.

Cons

It uses some templates, but using a macro to insert common sentences is difficult.

  Response: Marissa, Amazing Charts.com, LLC

Date: November 2016

November 2016

 

Hi Dr. Campbell,

We’re glad to hear you’ve seen improved stability. We’re aware of the pauses you described above and apologize for inconvenience – we’re working diligently with our hosting partners to resolve this. Thank you for the feedback and we appreciate your understanding as we strive to deliver excellent service to you!

 
 

Lisa from Breast Cancer Detection Center of Alaska and Charitable Corporation
Specialty: Radiology / imaging

September 2016

September 2016

Even our small office finds Amazing Charts helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The intuitive options. After I have used an option a few times, my ususal choices appear at the top of my window.

Likes Least

Our office is small, so we do not use alot of the features offered in the software. Sometimes it is confusing for our providers to find the pieces that we do use.

Recommendations

Think ahead about how many people in your office really need access to creating encounters before you purchase licenses. A small office can easily run on one license.

  Response: Marissa, Amazing Charts.com, LLC

Date: September 2016

September 2016

 

Hi Lisa,

Thank you for leaving your feedback – we’ve passed it along to our product manager. Amazing Charts was designed by a practicing Family Physician, so there are certain features that your Radiology practice wouldn’t use. Please free to email support@amazingcharts.com at any time if you have any workflow related questions we can answer to help ensure you’re using Amazing Charts as efficiently as possible.

 
 

Brant from Canby Clinic
Specialty: Alternative & holistic medicine

September 2016

September 2016

The software works for the most part.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

Compared to other EMR software programs the price is affordable.

Likes Least

Once you purchase the software and get transferred from their onboarding representative to the "white glove" support then your on your own. When you call support they have a voicemail where you leave a message. If someone calls you back it ranges from a day or two to sometimes a week or two. When someone calls back if you are unavailable they will leave a message, but they don't have extensions so the number they leave is the same one where you have to leave a message and the process starts over. My account was deactivated because I couldn't get ahold of support to update my credit card on file. If it takes over two week to update your credit card good luck with real software problems.

Recommendations

The software is okay, but the support is terrible once you've bought it.

  Response: Marissa, Amazing Charts.com, LLC

Date: September 2016

September 2016

 

Hi Brant,

Thank you for leaving your feedback – we’ve passed it along to the director of our client services team and want to apologize for the inconvenience.

While we do have a ticket-based support system to help keep our software affordable, we want to assure you that one to two week response times are not the norm, and we will investigate why your experience was different. Our US-based client services team continuously works toward greater efficiency, so we appreciate your feedback and understanding as we strive to deliver excellent service and support to you.

 
 

David from Hawaii family physicians
Specialty: Family medicine

August 2016

August 2016

Amazing charts reviewed. Longtime user.

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Likes Best

Low-cost. Helped us achieve meaningful use payments.

Likes Least

Charge the same for part-time practitioners versus full-time. Most charge less for part time.
Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost.

Recommendations

It's really difficult to know what you're buying unless you spend considerable time checking out the system. Recommend doing a complete fake patient clinical visit including accessing laboratory and imaging studies.

  Response: Marissa, Amazing Charts.com, LLC

Date: August 2016

August 2016

 

Hi David,

Thank you for the feedback! Although other EHR vendors might have different pricing for part-time clinicians, we’re happy to offer pricing that is much more affordable across the board.

Additionally, we’re sorry to hear to about the issue you experienced several years ago. We want to assure you that we’ve since made significant improvements to our Quality Assurance processes and as a standard policy all priority defects are resolved in the next release.

Finally, we’re happy to hear you successfully attested for Meaningful Use and think your recommendation to complete a fake patient visit prior to purchasing is a great one -- we agree and offer a free trial so clinicians can do this.

Thanks again for the feedback and we appreciate your understanding as we strive to deliver excellent service and support to you!

 
 

Brian from Susan L Courtnage MD PC
Specialty: Internal medicine

July 2016

July 2016

We've been happy with Amzaing Charts

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Likes Best

This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr.

The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed.

AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments.

The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself.

Likes Least

The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting.

Recommendations

One of the most important questions to ask is does the emr connect to your area's HIE. Make sure it does or will soon. Automatically pulling in radiology, lab, and procedure reports is the biggest emr time saver. It also gives you the ability to search lab results for at risk groups.

Find out if you will have access to the database of your own patient information. Ask if there is a cost to export your data should you decide to change to another emr.

Expect that you or someone in the office is probably going to have to be in charge of searching google for the random computer problems that pop up or contact the emr to try for arrange someone to log in. Someone will be learning about assembling and networking the office computers or you will need to budget some in office IT support money. Be sure to ask what the wait time for emr support is.

Be aware that if you decide to use an online emr that when the internet is down you have access to nothing.

Make sure the emr has some kind of feature for creating reports. You should have the option to recall patients lists based on medication, disease, lab result, and hopefully any other hand entered or electronically imported data.

The worst news is that any time saved with the emr is going to be spent entering something else into the emr. At least you won't have to find a paper chart ever again though.

 
 

Kevin from Southern Nevada Family Medicine
Specialty: Family medicine

July 2016

July 2016

More bad than good

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Functionality

Product Quality

Customer Support

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Likes Best

Not much to say about it, if you're a one doctor clinic, the system is good. If you have more than one physician, find some other vendor

Likes Least

Goes down daily
Technical support is slow to respond
Cant delete duplicate info
Too many steps to post payments

Recommendations

Try another vendor, go cloud based as this system is internet based

  Response: Marissa, Amazing Charts.com, LLC

Date: July 2016

July 2016

 

Hi Kevin,

We were told a member of our team was in touch and is working with you and your IT team to help with the issues you described above. We apologize for the inconvenience and want assure you that these issues are not the norm, so we look forward to getting them resolved.

 
 

Rudy from Umesh C. Shah MD. Corp
Specialty: Gastroenterology

April 2016

April 2016

Easy to use, Cheap.

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Likes Best

Easy to use. It has all the necessary areas to document.

Likes Least

Customer Service and IT Support. They take up to 72 hours to call you. My recommendation, say that your system is down to get an immediate call back.

Recommendations

It's great for the money you pay. Can't really complain about the price.

 
 
 
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