Amazing Charts


 

Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the requirements of independent practices. With Amazing Charts, users have a comprehensive system to manage charting, scheduling, e-prescribing, coding, interoffice messaging, and more.

Amazing Charts has a practice management (PM) solution that is integrated into Amazing Charts EHR for improved efficiency in clinical documentation and financial management workflow. This billing and revenue-cycle management (RCM) module allows practices to manage the entire patient visit with a single system.

Additionally, Amazing Charts is a Meaningful Use certified EHR, and is also certified for both Dragon Naturally Speaking and the Surescripts e-prescription network.

Amazing Charts centralizes all key data into a single screen, just like a paper chart, allowing users to tab through patient demographics, prior visits, summary sheets, and account information.

 

Amazing Charts  - e-Prescribing
 
  • Amazing Charts  - e-Prescribing
    e-Prescribing
  • Amazing Charts  - Messages
    Messages
  • Amazing Charts  - Most recent encounter
    Most recent encounter
  • Amazing Charts  - Meaningful Use wizard
    Meaningful Use wizard
  • Amazing Charts  - Schedule
    Schedule
  • Amazing Charts  - Templates
    Templates
Supported Operating System(s):
Windows XP, Mac OS, Web browser (OS agnostic)

33 Reviews of Amazing Charts

 
Software Advice Reviews (24)
More Reviews (9)

Showing 1-20 of 24

from Carolina IT Consulting
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

Decent overall EHR program

Ease-of-use

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Value for Money

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Overall decent EHR that gets what needs to be done. Functionality was there and had good features. A software for your full practice needs.

Pros

Good features

Cons

Could be a bit easier to use

Advice to Others

If you want a decent affordable EHR then this is your choice.

 
 

from Twin City Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing Charts is pretty good..........NO IT'S AMAZING !!!

Ease-of-use

Functionality

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Value for Money

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I've used every version of Amazing charts since version 3.1 (starting 2008). Aside from some usability issues with versions 7-8, my experience has been truly AMAZING ! Version 9 is the best yet! (to the guys n gals at A.C.): I hope your quest to keep up with constantly changing government regulations such as Meaningful Use and MACRA/MIPS doesn't get in the way of your wonderful product. Those government programs will ultimately fail... I would rather have a great product like AC v9 even if it doesn't meet government requirements, than to have a compliant program. Keep up the AMAZING WORK at AMAZING CHARTS. Your customer service staff and programing support staff are truly an AMAZING GROUP OF PEOPLE ! Sincerely, Adam Lauer DO, Brewer, ME

Pros

Ease of use. Intuitive style. Progress notes that i can actually see all the fields on ONE SCREEN unlike most other products that require tons of tabbing.
Reports that print out just like the progress notes we learned in medical school (unlike the 5-7 page reports printed from those other over-priced clunky programs like Centricity). Great office messaging system. AFFORDABLE PRICE TAG ! SUPERIOR CUSTOMER SUPPORT....you can actually get live people on the telephone !

Cons

Sorry I'm a loyal A.C. user since 2008. I don't have anything negative to say about the software or the company.

Advice to Others

If you aren't using Amazing Charts, there might be something wrong with you...get this program as it will SAVE YOU LOADS OF TIME !

 
 

from Cross Medical Clinic
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing Charts EHR

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N/A

Used Amazing Charts for about 2 years while in family practice. It's pretty user friendly for the most part. It doesn't require a whole lot of training for use, which is also nice. Overall good product that is relatively affordable.

 
 

from NeuroPsychiatry Center
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

AC User review

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It is very good product and price is affordable. Very easy and simple to use it. Does not need much training at all. My staff love it. I have using it for almost 14 years now.

Advice to Others

No need to think about it - Just Do It !

 
 

from Wright Wellness Center
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

Awesome Product

Ease-of-use

Functionality

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Value for Money

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I have been working with Amazing Charts for over 6 years now. I was introduced in a family practice and they allowed me to attend a conference that was held. I have gotten the current practice I work with on it and they love it.!!! Besides how great the actual software is they integrate with some top notch companies. Really a great tool to keep your office running.


Pros

User friendly. You can tailor to your practice. Easy to manage.

Cons

Nothing I do no like.

Advice to Others

Get it!!!!

 
 

from McCullars Research and Medical Services, Inc
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Amazing Charts EMR

Ease-of-use

Functionality

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Customer Support

Value for Money

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I am a long time user [2002]. I would enjoy the program more if there were not so much clutter because of Federal mandates. The electronic prescription service works exceptionally well. The within program search engine is easy and a time saver. I would like to see faster access speed from work stations to server, I have 4. Printing speed is good and has never crashed because of Amazing Charts. Thanks for the hard work which has improved my practice. gmm

Advice to Others

Before choosing an EMR data base program consider what one would do if the company goes out of business or merges with another company. These programs cannot communicate with each other. Amazing charts has been stable as a program, with service and improvements over many years. There will be no surprises from this group.

  Response: Marissa, Amazing Charts.com, LLC

Date: November 2016

November 2016

 

Hi Dr. McCullars,

Thank you for your continued support and feedback! We’ve tried reaching out several times to look into the speed of your work stations, but weren’t able to reach you. Please email support@amazingcharts.com and we can try to speed things up.

 
 

from Wendy R Gottlieb MD PLC
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Love this EHR

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Value for Money

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Great EHR. Easy to use. Intuitive. Inexpensive. Great value for my practice.

 
 

from Douglas J. Campbell MD PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

DJC review of Amazing charts

Ease-of-use

Functionality

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Value for Money

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Amazing charts is a good, solid workhorse for a family practice, and it is affordable. This is not a Candilac, but it is pretty reliable like a Ford pickup. When it has crashed, which it has, although not often, our entire office has come to a halt. Since we switched to the on-line version, we haven't had a crash, but internet problems have made life difficult at times. There are annoying pauses with the on-line version, but they are less than what our server was doing before the switch. In both cases, much of the slowdown has been related to the software having to comply with government regulations.

Pros

Relatively easy to learn how to use.

Cons

It uses some templates, but using a macro to insert common sentences is difficult.

  Response: Marissa, Amazing Charts.com, LLC

Date: November 2016

November 2016

 

Hi Dr. Campbell,

We’re glad to hear you’ve seen improved stability. We’re aware of the pauses you described above and apologize for inconvenience – we’re working diligently with our hosting partners to resolve this. Thank you for the feedback and we appreciate your understanding as we strive to deliver excellent service to you!

 
 

from Sandia Neurology PC
Specialty: Neurology / neurosurgery

Private Practice Neurology Use since 2009

Ease-of-use

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Likes Best

It is user friendly, obvious, requires no training even for staff and students, easy to change things, and keeps up with regulations.

Likes Least

The fees have increased since I bought it in 2009, and the back up is cloud based. Tech assistance sometimes takes a few days to get back to me.

Recommendations

Longer use provides better understanding of the software.

 
 

from Breast Cancer Detection Center of Alaska and Charitable Corporation
Specialty: Radiology / imaging

Even our small office finds Amazing Charts helpful

Ease-of-use

Functionality

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Value for Money

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Likes Best

The intuitive options. After I have used an option a few times, my ususal choices appear at the top of my window.

Likes Least

Our office is small, so we do not use alot of the features offered in the software. Sometimes it is confusing for our providers to find the pieces that we do use.

Recommendations

Think ahead about how many people in your office really need access to creating encounters before you purchase licenses. A small office can easily run on one license.

  Response: Marissa, Amazing Charts.com, LLC

Date: September 2016

September 2016

 

Hi Lisa,

Thank you for leaving your feedback – we’ve passed it along to our product manager. Amazing Charts was designed by a practicing Family Physician, so there are certain features that your Radiology practice wouldn’t use. Please free to email support@amazingcharts.com at any time if you have any workflow related questions we can answer to help ensure you’re using Amazing Charts as efficiently as possible.

 
 

from Canby Clinic
Specialty: Alternative & holistic medicine

The software works for the most part.

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Value for Money

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N/A

Likes Best

Compared to other EMR software programs the price is affordable.

Likes Least

Once you purchase the software and get transferred from their onboarding representative to the "white glove" support then your on your own. When you call support they have a voicemail where you leave a message. If someone calls you back it ranges from a day or two to sometimes a week or two. When someone calls back if you are unavailable they will leave a message, but they don't have extensions so the number they leave is the same one where you have to leave a message and the process starts over. My account was deactivated because I couldn't get ahold of support to update my credit card on file. If it takes over two week to update your credit card good luck with real software problems.

Recommendations

The software is okay, but the support is terrible once you've bought it.

  Response: Marissa, Amazing Charts.com, LLC

Date: September 2016

September 2016

 

Hi Brant,

Thank you for leaving your feedback – we’ve passed it along to the director of our client services team and want to apologize for the inconvenience.

While we do have a ticket-based support system to help keep our software affordable, we want to assure you that one to two week response times are not the norm, and we will investigate why your experience was different. Our US-based client services team continuously works toward greater efficiency, so we appreciate your feedback and understanding as we strive to deliver excellent service and support to you.

 
 

from Hawaii family physicians
Specialty: Family medicine

Amazing charts reviewed. Longtime user.

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Value for Money

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Likes Best

Low-cost. Helped us achieve meaningful use payments.

Likes Least

Charge the same for part-time practitioners versus full-time. Most charge less for part time.
Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost.

Recommendations

It's really difficult to know what you're buying unless you spend considerable time checking out the system. Recommend doing a complete fake patient clinical visit including accessing laboratory and imaging studies.

  Response: Marissa, Amazing Charts.com, LLC

Date: August 2016

August 2016

 

Hi David,

Thank you for the feedback! Although other EHR vendors might have different pricing for part-time clinicians, we’re happy to offer pricing that is much more affordable across the board.

Additionally, we’re sorry to hear to about the issue you experienced several years ago. We want to assure you that we’ve since made significant improvements to our Quality Assurance processes and as a standard policy all priority defects are resolved in the next release.

Finally, we’re happy to hear you successfully attested for Meaningful Use and think your recommendation to complete a fake patient visit prior to purchasing is a great one -- we agree and offer a free trial so clinicians can do this.

Thanks again for the feedback and we appreciate your understanding as we strive to deliver excellent service and support to you!

 
 

from Susan L Courtnage MD PC
Specialty: Internal medicine

We've been happy with Amzaing Charts

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Likes Best

This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr.

The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed.

AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments.

The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself.

Likes Least

The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting.

Recommendations

One of the most important questions to ask is does the emr connect to your area's HIE. Make sure it does or will soon. Automatically pulling in radiology, lab, and procedure reports is the biggest emr time saver. It also gives you the ability to search lab results for at risk groups.

Find out if you will have access to the database of your own patient information. Ask if there is a cost to export your data should you decide to change to another emr.

Expect that you or someone in the office is probably going to have to be in charge of searching google for the random computer problems that pop up or contact the emr to try for arrange someone to log in. Someone will be learning about assembling and networking the office computers or you will need to budget some in office IT support money. Be sure to ask what the wait time for emr support is.

Be aware that if you decide to use an online emr that when the internet is down you have access to nothing.

Make sure the emr has some kind of feature for creating reports. You should have the option to recall patients lists based on medication, disease, lab result, and hopefully any other hand entered or electronically imported data.

The worst news is that any time saved with the emr is going to be spent entering something else into the emr. At least you won't have to find a paper chart ever again though.

 
 

from Southern Nevada Family Medicine
Specialty: Family medicine

More bad than good

Ease-of-use

Functionality

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Customer Support

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Likes Best

Not much to say about it, if you're a one doctor clinic, the system is good. If you have more than one physician, find some other vendor

Likes Least

Goes down daily
Technical support is slow to respond
Cant delete duplicate info
Too many steps to post payments

Recommendations

Try another vendor, go cloud based as this system is internet based

  Response: Marissa, Amazing Charts.com, LLC

Date: July 2016

July 2016

 

Hi Kevin,

We were told a member of our team was in touch and is working with you and your IT team to help with the issues you described above. We apologize for the inconvenience and want assure you that these issues are not the norm, so we look forward to getting them resolved.

 
 

from Umesh C. Shah MD. Corp
Specialty: Gastroenterology

Easy to use, Cheap.

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Likes Best

Easy to use. It has all the necessary areas to document.

Likes Least

Customer Service and IT Support. They take up to 72 hours to call you. My recommendation, say that your system is down to get an immediate call back.

Recommendations

It's great for the money you pay. Can't really complain about the price.

 
 

from anti-aging wellness center
Specialty: Alternative & holistic medicine

Too slow by far

Ease-of-use

Functionality

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Likes Best

The customer service was great, especially wrt meaningful use attestation.
The prescription function did work. Though, like everything with this system in our office, it was slow.

Likes Least

Possibly having to do with the size of the database, this was a very slow system. EMRs are rendered practically useless and more of a liability in clinical practice when they are slow.

Recommendations

Please make it run in such a way as to not slow down the pace of actual clinical care.

  Response: Amazing Charts, Amazing Charts.com, LLC

Date: April 2016

April 2016

 

Hi Valerie,

We’re sorry to hear you were experiencing slowness. Our latest version includes dozens of improvements, including much faster performance for things you do multiple times a day to help resolve this. We appreciate your feedback and have passed it along to our product manager.

 
 

from lincoln park family physicians
Specialty: Family medicine

Full of Bugs Software

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Likes Best

I like that I can see how many times I have prescribed a medication to a patient.

Likes Least

There are too many bugs in the system which get fixed in one version which then causes other bugs to be created.

Recommendations

Be aware that is an as is product and go in with the knowledge that you get what you pay for.

  Response: Amazing Charts, Amazing Charts.com, LLC

Date: April 2016

April 2016

 

Hi Randy,

We’re sorry to hear you feel that way, but we appreciate your feedback and have passed it along to our product manager.

We saw you recently upgraded to our latest version. With MU-2 behind us, this improved version of Amazing Charts EHR was driven by a decade’s worth of our users most frequent suggestions.

There are dozens of improvements in our latest release, including much faster performance for things you do multiple times a day, so we hope you enjoy using this version!

 
 

from Pace Clinic
Specialty: Family medicine

Good product initially, then upgrades really slowed it down.

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Likes Best

Very very simple to use. Easy to learn and not a lot of clicks like other programs.

Likes Least

too slow, especially when trying to prescribe medications.

Recommendations

Ask about future upgrades and when speed issues will be fixed.

 
 

from PFMC
Specialty: Family medicine

Deficient in good customer service

Ease-of-use

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N/A

Likes Best

Cheap. It is affordable. Easy to navigate through the EMR.

Likes Least

The customer service is poor. Also, the software runs very slow which is very frustrating.

Recommendations

You pay for what you get. It's better to go for a better software like eCW which I am switching to this month.

 
 

from Innova Medical Care, P.A.
Specialty: Family medicine

I would never go back to Amazing Charts

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N/A

Likes Best

Based on my original needs I did like the license and support pricing; and the progress note visual at the time, when my Direct Primary Care practice was young and small. Also liked HPI/ PMH/FH templates which are not necessarily available in other EMRs but which I can live without.
Ability to connect with Updox, but too many steps to have patient communications in their files

Likes Least

Poor service- must start a ticket which takes forever to be answered. Immediate Chat is not necessarily available when you need it the most. Customer reps service and courtesy varies, depending on the person on the phone (feels as if company did not have a mission, vision and core values to live by).

Cloud service- It is not a real Cloud access, but logging in to their server via remote; making process very slow and inefficient.

Usability: Platform crashes constantly. Can not open more than one patient at a time. Can't copy and paste from a note unless it is signed off. There is no problem list to go by. Many others

Recommendations

Be aware of poor customer support.
Be aware of lack of accountability.
Check other EMR's - what you pay is what you get.
Happy with Elation EMR as we speak. Excellent customer service; easily used and learned, faster, real cloud service. (I wish I was paid for this review ;) ... I am not! Just a happy doc!)

 
 
 
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