AntWorks Healthcare (formerly Benchmark Systems) offers a suite of server and cloud-based software, including appointment scheduling, electronic health records (EHR), practice management and billing and collection services. Their software runs on laptops, iPads and iPhones.
The system comes equipped with a specialty-specific pre-populated clinical knowledge base and specialty-specific forms that are fully customizable. Protocols, health maintenance alerts and preferences by provider automate workflow specifically for individual physicians. Benchmark Clinical also includes a patient portal through which patients can access their medical records, billing statements and appointments.
AntWorks Healthcare EHR version 7 has achieved ONC HIT 2014 Edition complete certification, which designates that the software is capable of supporting eligible providers with meeting the Stage 1 and Stage 2 meaningful use measures required to qualify for funding under the American Recovery and Reinvestment Act (ARRA).
AntWorks Healthcare Practice Management Systems works with the EHR to automatically receive and scrub coding information for billing. The Advance Scheduler is an intelligent patient appointment scheduler aimed to organize the front desk processes.
In addition to the Clinical EHR, the system also offers comprehensive revenue cycle management services (billing service) and operates its own claims clearinghouse. Its Practice Management Services allows physicians to outsource the majority of their practice’s financial and administrative processes, including billing and collection services, answering phones, scheduling appointments and core accounting functions. Their Clearinghouse provides electronic claims processing, statement processing, and electronic remittance management.
Tracy from Alan B. Birnkrant, M.D.
Specialty: Ob Gyn / women's health
Employees number: 2-10 employees
From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent. Our personal experience with our salesperson, Mr. Ben Weaver, was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one.
The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes.
A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark if you are in need of updating those as well.
Compare several cloud based systems. Benchmark offers so much more than we purchased. I believe you will find that Benchmark offers more bang for the buck for lack of a better term.
Dorian from Formerly with- Pulmedix
The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark has an awesome support service; timey response, courteous at all times, helpful to a fault.
Unfortunately I was not with the company long enough to find something that I did not like. I would have been a customer for life if possible.
My recommendation would be that if anyone is considering a software/billing service, they should compare Benchmark to the competition and ask companies that have used your service for their perspective.
John from Med Dive
Specialty: Other specialty
Benchmark's customer service is excellent and beyond what we could have hoped for. The EHR itself is intuitive and easy to navigate.
The capacity to retrieve inactive patient data could be better.
We began looking into EHR companies in November of 2014. We narrowed the competition down to 3 by February of 2015 and chose Benchmark as the best of the 3 by March. We began implementation in the summer of 2015 and went live in September 2015.
This is a huge investment that will affect your practice for years to come. It will affect the quality of your practice on multiple levels and is one of the most important business decisions that you will make in the life of your medical practice. This decision will affect every aspect of your medical practice.
1. TAKE YOUR TIME!
2. Start by creating a team of people from your organization made up of physicians, office managers, nurses, technicians and others who will be directly involved in using the software.
3. Make a list of specific needs are by each member of the team and then prioritize the list.
4. Review your top 5 companies online before you contact them and READ THE REVIEWS! Call some of the references personally.
5. Set up demos with each of these top 5 and have all members of the team in attendance.
6. Have the team discuss the demos and give input as to their take on the EHR.
7. Narrow the list to 2 companies and do a second demo with each before making your final decision.
Jaye from Sam W Huddleston IV, MD
Specialty: Plastic & reconstructive surgery
Customer service is the best part about Benchmark.
Nothing has stood out as an issue with the product. I am very happy.
Make sure that the billing software is able to meet all of the demands of your practice.
Susan from Greenville Pediatrics
I really like the customer support. The representatives are great to work with.
The product is great and easy to use; however, I think that the reporting could be improved.
Look for an all-around solid product with a great support staff.
Frances from Greenville Pediatric Services, Inc.
I like the willingness of all the employees that I have dealt with to meet my needs and go the extra step.
My experience with Benchmark has been wonderful. There have been no real issues regarding the product or support.
Service and support are extremely important when selecting a software. In my opinion, I can't imagine anyone would be disappointed with the quality service and support that Benchmark provides.
Terri from Augusta Surgery
I like the claims processing and follow up on denied claims.
I really can't think of anything that I dislike about Benchmark or their software.
We looked at different systems as you should. Benchmark PM is very easy to use and the cost is reasonable.
Karen from Jonathan D. Allred, M.D.
Specialty: Internal medicine
I like that I do not have to contact them very often. They offer a superior product, making it so that we have more time to focus on patients.
Everything has been positive. Can't think of a negative thing to say about our experiences.
All software has its downfalls and advantages. Explore and find out the strengths before purchasing. Benchmark was a good fit for us.
Perry from Christopher S. Sewell M.D.
Specialty: Family medicine
I like the product and the support staff over at Benchmark.
I don't have anything bad to say about the product or the company.
I would recommend this company and their products. They have a great product and a great supporting staff.
Beverly from Stein Orthopedic Associates
Specialty: Orthopedics / sports medicine
Benchmark is always there to meet our needs.
I am neutral. The company's products and services satisfy our needs.
Make sure to weigh the positives and the negatives and to understand the value of the product and services.
Debbie from Family Doctor Clinic
Specialty: Family medicine
I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.
In all honesty, I have no complaints with the product or the services.
The service means a lot. If you're system is down and you need someone to come out quickly, make sure they're timely.
Amy from Pediatric Surgical Associates, P.A.
It is easy to use and can sometimes be customized to fit our office's needs.
Some of the reports we need are not available. It usually takes 3-4 hours to receive a return phone call.
It would be helpful to keep documentation of the good and bad experiences you have had to review.
Jessica from Pediatric Surgical Associates
Specialty: Billing services
Our company uses this product on a daily basis. It is very easy to use, and the staff is always friendly and helpful. Our everyday operations rely on this system, and it is used by our whole staff. It is used for our scheduling, processing payments, accounts receivable, and more. I don't know how we would be productive without this system.
If the internet is slow, so is Benchmark. When the product is delayed, it is hard to do anything.
Be open. The staff seems to encourage feedback. I believe the more honest you are, the better outcomes will be.
Mary Leigh from Pediatric Surgical Associates
The windows are easy to transition back and forth from. This makes finding information needed a quick process.
It would be nice to able to view a report in the system without printing it. Some reports can be very lengthy to run when all you might need is the totals page. The return call time from Benchmark support could be faster. It would be nice to be able to cancel your own print job rather than calling Benchmark to put a work order in. This delays work.
Review the ease of use for reporting. Some reporting features do not allow for certain parameters to be listed to narrow down exactly what you are looking for.
Pam from Pediatric Surgical Associates, P.A.
It is easy to use. Support is great. It is set up so our office can keep track of patients coming into the office and in the hospital.
Bad weather in Lynchburg affects the transmission.
Check it out. It is great. I have never been on the purchasing end of the computer system, so I have no other ideas now to proceed.
Vicky from Pediatric Surgical Associates
It's easy to point and click. The scheduling tool is very easy to use.
The callback time can be somewhat lengthy when encountering a problem.
Benchmark always has friendly, helpful employees and are open to questions and concerns.
Donna from Pediatric Surgical Associates, PA
It is very user-friendly and offers a lot of information in just a couple of clicks!
It is very frustrating when the system goes down during a busy day. The reps are eager to help, but it still takes time and causes unnecessary delays.
Be sure you are able to access all the information you will need in a reasonable amount of time. You should be able to run various reports with little to no effort.
Cindy from Pediatric Surgical Associates, P.A.
It's easy to use!
Satellite access is horrible! It goes in and out with storms. We need better access so there's no down time or shoddy in and out service.
I don't have any recommendations.
Henry from Henry I. Meisels, M.D., S.C.
It's always easy to have someone answer questions we may have, and it is done in a professional manner.
I would like some updates to the format of the patient statements.
It is always worth the time it takes to investigate what is included in different software packages.
Mike from Hobbytyme inc
Specialty: Other specialty
The service provided by Benchmark is excellent. It is always prompt and always meets my needs.
I have no complaints regarding the product or service that Benchmark provides.
I think that customization is the key to finding a product that truly meets your needs.