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Benchmark Systems EHR Software
 | 12 Reviews (4.3/5) |
Benchmark Clinical is a web-based electronic health record (EHR) system. This EHR is offered with a complement of other software and services, including appointment scheduling, practice management software, virtual practice management services and a claims processing clearinghouse.
Benchmark Clinical comes equipped with a specialty specific pre-populated clinical knowledgebase and specialty specific forms. These templates are easily customizable meaning the system will be set up and function the way you need it to. Protocols, health maintenance alerts, and preferences by provider automate workflow specifically for individual physicians. Benchmark Clinical also includes a patient portal through which patients can access their medical records, billing statements and appointments.
Benchmark Clinical Version 6 is ONC-ATCB 2011-12 (ARRA) & CCHIT Certified. Included in the base product is a meaningful use dashboard and comprehensive reports that help physicians track each meaningful use element, % and number, necessary to qualify for government stimulus incentives.
Benchmark’s Practice Management Systems works seamlessly with the EHR to automatically receive and scrub coding information for billing. A highlight feature of the Practice Management System is the Advance Scheduler, an intelligent patient appointment scheduler that is sure to turn any chaotic front desk into an organized, streamlined processing center.
In addition to the Clinical EHR, Benchmark also offers comprehensive revenue cycle management services (billing service) and operates its own claims clearinghouse. Benchmark’s Virtual Practice Management Services allows physicians to outsource the majority of their practice’s financial and administrative processes, including Billing and Collection services, answering phones, scheduling appointments and core accounting functions. Benchmark’s Clearinghouse provides electronic claims processing, statement processing and electronic remittance management.
12 Reviews of Benchmark Systems EHR
Overall rating
Our office purchased and began using Benchmark Systems in August 2010. We started with the Practice Management side, then began the EMR in October 2010. We are still in the process of converting our office to a totally paperless place. We are waiting on our final upgrades so that we have the certified version to begin our 90 day attestation phase.
Due to the fact that our office is a combined urgent care center and family practice office and we are strictly walk-in, our conversion has been slower probably than a normal office with no weekends and appointments and seeing a set number of patients per day. We also have in-house lab and x-rays as well, which add to our workload. Since we could not limit the number of patients seen per day, we have had to make our transition slower than most.
The Benchmark System is user-friendly. I feel the basics could be learned rather quickly and as time goes on, each person learns more and more to do in the system. There are a few items that we wish we could change or tweak, but you will have that with any system.
The support we have had has been excellent, especially Tina Purvis and Derek Cate. They are prompt at responding to any phone messages and emails and answering any questions. This is such an important thing to be able to count on someone getting back to you quickly when there are issues.
We are hoping to wrap up our conversion by the end of August!
Due to the fact that our office is a combined urgent care center and family practice office and we are strictly walk-in, our conversion has been slower probably than a normal office with no weekends and appointments and seeing a set number of patients per day. We also have in-house lab and x-rays as well, which add to our workload. Since we could not limit the number of patients seen per day, we have had to make our transition slower than most.
The Benchmark System is user-friendly. I feel the basics could be learned rather quickly and as time goes on, each person learns more and more to do in the system. There are a few items that we wish we could change or tweak, but you will have that with any system.
The support we have had has been excellent, especially Tina Purvis and Derek Cate. They are prompt at responding to any phone messages and emails and answering any questions. This is such an important thing to be able to count on someone getting back to you quickly when there are issues.
We are hoping to wrap up our conversion by the end of August!
Overall rating
After researching different programs I decided to go with Benchmark to start my new practice because of their customizable templates and ease of use. The EHR implementation process was quick and perfect. Their support team was quick in solving problems. One of the key benefits from the EHR is that I’m now able to obtain and query records electronically.
Overall rating
We began searching for an EHR product as a result of the new government requirement. We were already using Benchmark for their billing and scheduling software so we decided to go with them for EHR too. The process of getting the information into the EHR has been difficult and continues to be time consuming however once the information is in the system, we are able to deal with issues more quickly. Their customer support has been helpful to our practice throughout the entire process.
Overall rating
Our Cardiology practice had been using Misys EMR since 2004, however, we were forced to make a change when Allscripts decided not to upgrade the system we had in order to make it compatible with the Meaningful Use regulations.
We looked at many different CCHIT certified products before making our decision. We decided to go with Benchmark because of: (1) customer support and service are outstanding, (2) the product is exceptionally easy to use if you are at all familiar with computers and windows-based operations and (3) the price was right with very few add-on's.
We have been using the system for almost one year and have been very pleased. There have been a few "snags" as one would expect with any implementation, however, Benchmark has worked diligently to correct any issues that we have come across. I have nothing but good things to say about the organization and the product.
We looked at many different CCHIT certified products before making our decision. We decided to go with Benchmark because of: (1) customer support and service are outstanding, (2) the product is exceptionally easy to use if you are at all familiar with computers and windows-based operations and (3) the price was right with very few add-on's.
We have been using the system for almost one year and have been very pleased. There have been a few "snags" as one would expect with any implementation, however, Benchmark has worked diligently to correct any issues that we have come across. I have nothing but good things to say about the organization and the product.
Overall rating
The incentive program prompted us to purchase an EHR solution. We already had practice management with Benchmark so purchasing the EHR from them seemed easiest for the transition. We didn’t have any kind of EHR solution before we purchased this one, so implementation has been a bit slow on our part, but Benchmark’s customer support has been excellent throughout the process. The accuracy of our records has improved now that we are using the EHR.
Overall rating
We are a physician's office specializing in Pulmonary and Critical Care Medicine. We have been using Benchmark Systems Practice Manager since 2005. In June of 2010 we began using the EMR side of Benchmark. We are still in the process of making our office totally paperless, which is a hard task for some of us old-timers who can't seem to let go of that chart!
The Doctor uses the system easily and efficiently and he is our teacher; he is always finding easier ways to complete the process. Getting the information into the system was a chore at first but by using the system more and more, the staff is now able to navigate more quickly.
Customer support has always remained prompt, courteous and very patient with our office staff.
The Doctor uses the system easily and efficiently and he is our teacher; he is always finding easier ways to complete the process. Getting the information into the system was a chore at first but by using the system more and more, the staff is now able to navigate more quickly.
Customer support has always remained prompt, courteous and very patient with our office staff.
Overall rating
Our practice was prompted to look for an EHR solution when our old system lost 6 weeks of medical records with no back-up. Our practice decided to go with Benchmark Systems because it’s web-based, easy to use and our billing coordinators have used Benchmark for over 5 years.
The implementation process was great. It was easy, hands on training with great customer service. Every question we had was answered in a timely manner with everyone at Benchmark going the extra mile in helping along the way.
With Benchmark we got a one stop solution. There is no more jumping through hoops and trying to use several systems at once. The office will be more productive and efficient and that equals more profit for the practice. Even though Benchmark is growing and becoming bigger every week, each employee strives for complete customer satisfaction. Treating each customer like they were your own ‘grandma’ is a great business model for any business.
The implementation process was great. It was easy, hands on training with great customer service. Every question we had was answered in a timely manner with everyone at Benchmark going the extra mile in helping along the way.
With Benchmark we got a one stop solution. There is no more jumping through hoops and trying to use several systems at once. The office will be more productive and efficient and that equals more profit for the practice. Even though Benchmark is growing and becoming bigger every week, each employee strives for complete customer satisfaction. Treating each customer like they were your own ‘grandma’ is a great business model for any business.
Overall rating
Changes in healthcare prompted us to purchase an EHR solution. We looked at several systems and Benchmark's system was the most user-friendly. Plus, we had an established business with Benchmark and have been happy with their customer service.
The implementation process went pretty well - we still have a few problems that need to be ironed out but overall everything's been good. Benchmark's customer support has been very helpful and they are always there to answer our questions or address concerns.
Our practice is now able to maintain all of the medical files in a manner that will satisfy CMS requirements. We especially like the crossover function between the billing system and the EHR. Having an EHR also makes our practice more valuable, since the physician will eventually be retiring and will want to sell the practice in the future.
The implementation process went pretty well - we still have a few problems that need to be ironed out but overall everything's been good. Benchmark's customer support has been very helpful and they are always there to answer our questions or address concerns.
Our practice is now able to maintain all of the medical files in a manner that will satisfy CMS requirements. We especially like the crossover function between the billing system and the EHR. Having an EHR also makes our practice more valuable, since the physician will eventually be retiring and will want to sell the practice in the future.
Overall rating
Our practice has been with Benchmark Systems since the 1980's and we felt this would be the best transition for us. We did purchase the Navigator and EHR together.
Everything went well with the Navigator and the billing software. The EHR did not transition well. Our doctor wanted to change some of the program setup and the e-scribe but was told that was not possible.
To date, we still have not started using the EHR. We feel the customer support should have been on site as promised by Benchmark Systems when we first looked at the system. The representative from Benchmark left as soon as the software was presented to us at the practice.
Our practice did not have EHR before trying this one. We hope that we will be able to solve our problems and move forward.
Everything went well with the Navigator and the billing software. The EHR did not transition well. Our doctor wanted to change some of the program setup and the e-scribe but was told that was not possible.
To date, we still have not started using the EHR. We feel the customer support should have been on site as promised by Benchmark Systems when we first looked at the system. The representative from Benchmark left as soon as the software was presented to us at the practice.
Our practice did not have EHR before trying this one. We hope that we will be able to solve our problems and move forward.
Response by Trish from Benchmark Systems | October 2011
We understand technology changes in healthcare came during a transitional time for this practice with their chief physician’s looming retirement. We have appreciated this practice’s patronage for more than 20 years now and hope for the opportunity to work with them in the future once they have made the decision to fully implement an electronic health record solution.
Trish O'Malley
EHR Analyst | Marketing Coordinator
Benchmark Systems
Trish O'Malley
EHR Analyst | Marketing Coordinator
Benchmark Systems
Overall rating
We were using SOAPware and were not happy with it, so we began looking for a new EHR. We contacted numerous vendors and got several demos. Our biller introduced us to Benchmark and we were very happy with the system. The software was very intuitive and Benchmark was one of the least expensive EHRs we viewed.
The implementation process has gone very smoothly and customer support has been very helpful. The scheduling and practice management software has streamlined our workflow.
The implementation process has gone very smoothly and customer support has been very helpful. The scheduling and practice management software has streamlined our workflow.
Overall rating
Federal regulations and incentive money are what prompted us to purchase an EHR. When we reviewed EHRs we were looking for one that could be customized to our practice and customized by our staff after training. Benchmark fit this perfectly. We have utilized Benchmark's PM system for over 5 years and have been very pleased with it, particularly the support.
BMS staff has been VERY open to teaching us how to customize the EHR. They have proceeded as quickly or as slowly as we chose to go. I would recommend a more detailed pre-implementation process with an assigned project manager at the practice to discuss goals/expectations prior to beginning entire staff training.
The training staff (Brandon Cyrus and Dean Satterfield) are EXCELLENT! They listen to my needs and present multiple options for resolution. They are available ANY time I need help. Brandon and Dean have gone beyond all expectations to help me learn and customize the EHR. They work well together and are great teachers with incredible patience.
I have been pleasantly surprised by the lack of stress created during implementation. It is due mostly to the personalities and assistance from our trainers.
BMS staff has been VERY open to teaching us how to customize the EHR. They have proceeded as quickly or as slowly as we chose to go. I would recommend a more detailed pre-implementation process with an assigned project manager at the practice to discuss goals/expectations prior to beginning entire staff training.
The training staff (Brandon Cyrus and Dean Satterfield) are EXCELLENT! They listen to my needs and present multiple options for resolution. They are available ANY time I need help. Brandon and Dean have gone beyond all expectations to help me learn and customize the EHR. They work well together and are great teachers with incredible patience.
I have been pleasantly surprised by the lack of stress created during implementation. It is due mostly to the personalities and assistance from our trainers.
Overall rating
I would like to reiterate that our experience with benchmark's support has been excellent. I have talked with other physicians that have a one to two week wait to get a question answered with other systems. We get our questions answered usually within 48 hours. Also, we implemented this system smoothly without ever considering a site visit.
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