BestNotes Software


 

Founded in 2003, BestNotes is a HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system specifically designed for the behavioral health and substance abuse industry.

Merging the traditionally separate CRM and EHR tools into one highly effective, highly functional product, BestNotes can vastly improve client interactions.

Offered as a fully integrated suite, BestNotes includes scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e-prescribing, lab tracking and reporting features. 

Documentation is designed with the behavioral health specialist in mind by helping eliminate double data entry, enabling point and click documentation and allowing users to quickly create group notes and treatment plans. 

BestNotes CRM also tracks sales activity, follow-ups, referrals and ongoing customer interactions. The full spectrum of client interactions from sales to alumni relations can be realized. 

BestNotes requires no upfront fees and offers users a month-to-month contract and unlimited training/support for a fee.

 

BestNotes  - Dashboard
 
  • BestNotes  - Dashboard
    Dashboard
  • BestNotes  - Client page
    Client page
  • BestNotes  - Inquiry report
    Inquiry report
  • BestNotes  - Related contacts
    Related contacts
  • BestNotes  - Treatment plan
    Treatment plan
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

9 Reviews of BestNotes

 
Software Advice Reviews (6)
More Reviews (3)

Showing 1-6 of 6

from ScenicView Academy
Specialty: Psychology/therapy
Number of employees: 51-200 employees Employees number: 51-200 employees

BestNotes Review

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N/A

BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

 
 

from ScenicView Academy
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

It gets the job done

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I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros

Price
Simplicity
It just works

Cons

Ugly user interface (looks like a 90's program)
Takes a few clicks to access the information that you want to see
Lacks bells and whistles (smarthphone apps, cloud features, etc.)

 
 

from STC Addictionwellness Center
Specialty: Substance abuse
Number of employees: 51-200 employees Employees number: 51-200 employees

Competent but limited

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Value for Money

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This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients. Easy to learn.

Cons

Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

Advice to Others

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

 
 

from Dr. Calvin's Clinic
Specialty: Chiropractic

Nice scheduling product.

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Likes Best

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Likes Least

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Recommendations

If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

 
 

from WinGate Wilderness Therapy
Specialty: Other specialty

LOVE. Such an amazing program.

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Likes Best

So simple to use, and MUCH easier than keeping paper files.

Likes Least

Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

Recommendations

Sit down and play with it. The first few months I used only a fraction of the things this program is capable of. Play with all the options so you can get to know the program.

 
 

from WinGate Wilderness Therapy
Specialty: Other specialty

Best Notes

Ease-of-use

Functionality

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Likes Best

It helps us stay organized with all the students we have.

Likes Least

Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

Recommendations

If we were able to upload more pages that would be helpful. If they also could figure out why it runs slowly at times.

 
 
 
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