Care360 Software


 

Care360 from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Care360 can be used across a wide variety of medical specialties, it is fit for cardiology, family medicine, internal medicine, pediatrics, multi-specialty and OBGYN practices.

Care360 is an ONC 2014 certified EHR application that comes with features to support e-prescribing, lab integration, SOAP notes, progress notes, and more. The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission. The ePrescribtion module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

Since Care360 is a web-based application, practices can pay for usage on a monthly basis instead of making any significant upfront IT investment. The platform is currently used by more than 300,000 physicians across the US.

 

Care360 - iPad App
 
  • Care360 - iPad App
    iPad App
  • Care360 - ePrescribing
    ePrescribing
  • Care360 - Message Center
    Message Center
  • Care360 - Patient Chart
    Patient Chart
  • Care360 - SOAP Note
    SOAP Note
Supported Operating System(s):
Web browser (OS agnostic)

17 Reviews of Care360

 

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Software Advice Reviews (15)
More Reviews (2)

Showing 1-15 of 15

Saleem from Saleem Mir,MD
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

One of most awkwardly designed EHR where more than one person can't work simultaneously.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system is slow to adapt to the EMS required criteria for PQRS

Pros

Product is affordable but that in itself is a trap. It has moderate running expense. It is local. There is nothing else positive about it.

Cons

There is NO back up support whatsoever. Promises! promises! The system would drag you down in terms of productivity.

 
 

Lev from Lev Aminov,Internal Medicine,PC
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Care 360 reveiw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

product became very expensive,customer support less helpful,and billing software support less effective

 
 

Marianne from Dr.Marianne Beard, D.O.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

cafe360 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

Pros

Company reps are very helful and responsive to needs of clients.

Cons

Uneven performance.

Advice to Others

It may be best for the price. I have tried several programs

 
 

CRISTINA from Coral Springs Wellness Center
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

Pros

ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

Cons

THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

Advice to Others

NOT MUCH ADVICE BUT TO SAY THAT I REALLY DO ENJOY CARE360. VERY EASY TO USE AND NAVIGATE, AND IF YOU EVER HAD A PROBLEM THEIR CUSTOMER SERVICE WILL BE RIGHT THERE TO GUIDE YOU STEP BY STEP.

 
 

ZULMA from CORAL SPRINGS WELLNESS CENTER
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

MISSING FEATURES

Ease-of-use

Functionality

Product Quality

Customer Support

NEEDS TO LET US UPLOAD NOTES FROM OTHER DOCTORS, IT GIVE ME HARD TIME TO SCAN DOCUMENTS, IT WILL BE NICE TO HAVE A FEATURES WHERE TO OBTAIN AUTHORIZATION FOR MEDICINE AND DR. OFFICE VISITS .

Pros

EASY TO USE

 
 

Amber from Coral springs wellness center
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

care 360

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

its a quick and easy site to organize our patients information.

Pros

its very useful to find info about our patients

Cons

it times out to quickly

 
 

LUIS from CORAL SPRINGS WELLNESS CENTER
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

WORST SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

CARE360 FREEZES, CLOSES, AND NEVER UPDATES FAST WITH THE PATIENT INFORMATION

Pros

WE GET OUR LAB RESULTS FROM QUEST FAST

Cons

NEVER ARE ABLE TO UPLOAD PATIENTS NOTES FOR OTHER DOCTORS VISITS

 
 

DEISSY from CORAL SPRINGS WELLNESS CENTER
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

WORST PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

THE SYSTEM IS THE WORST IT DOES NOT UPDATE OUR PATIENTS AND WE CAN NOT INTO FAXES IN THE SYSTEM

Advice to Others

DO NOT GET IT

 
 

Heather from Troyer medical
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Careofease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

New user who has had good experience so far ..
Couple of things here and there , with ipad issues for my Dr ... but support very helpful .. and quick to respond

Pros

The ability to task to each other in the practice

Cons

No billing system

 
 

NICHOLE from PRODUCTIVE HOME HEALTHCARE SRVS LLC
Specialty: Billing services

September 2016

September 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

I like the way you are able to produce invoices, check employees time

Likes Least

I don't like the setup when creating client intake

Recommendations

I would recommend changing the client data information

 
 

Serenity from khc
Specialty: Nephrology

September 2016

September 2016

Experience with this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use- we just use it for labs but I've done the full tour of product and wish we had selected it.

Likes Least

Fast service, american based. Product is well laid out.

Recommendations

Consider assitance value when purchasing software. Might pay more for name brand but the product ease of use and less downtimes is worth it.

 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology

July 2016

July 2016

Care 360 useage

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very simple and not complicated at all, its quick too.

Likes Least

Nothing, athena is great for beginners to start off with at a practice

Recommendations

if they can add more options for processing demographic information

 
 

Jeff from Primary Care Medical Group
Specialty: General practitioner

April 2016

April 2016

I have been using Quest Care360 for 2 years and have a great success

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use and deployment. We love the iPad we can document a patient encounter simply and from our mobile device. We like Quest diagnostics with the lab history and integration as well as the stability of the company

Likes Least

I can't think of anything that has been a draw back for us

Recommendations

Look for a cloud based easy to use system that offers the ability to connect to other systems. I would also say to make sure the company will be around for your long term needs.

 
 

Sheila from NE Fla Infectious Disease
Specialty: Infectious diseases

January 2015

January 2015

Now, it's very easy to use and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The screens are easy to use and self-explanatory. It's easy to move the fields around to customize your view.

Likes Least

There is no record/confirmation of when faxes are sent; it would be helpful to have some type of record in the patient's account. Also, if you make a mistake in naming a document, you cannot rename/edit it.

Recommendations

We are a small office, and this works perfectly. I don't know if this would be a good product for a large practice.

 
 

Frank from Ohio BBD
Specialty: Other specialty

September 2014

September 2014

Full featured, reliable and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It ties in perfectly with my need for electronic lab results and electronic prescriptions.

Likes Least

Occasional outages are always a concern when using a cloud based solution, but they are rare and usually very short lived.

Recommendations

Look at the whole product and how it integrates with every aspect of your business. That's why we went with Care360, because of how well it ties in with every aspect of our practice.

 
 
 
Showing 1-2 of 2

Laurie from Woodhaven Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We have been very please with our results from Care 360.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have learned all about reporting and Quality Care. Being able to run reports and have Care recommendations helps us to close the gaps in patient care.

Pros

I think at this point the most important part of my new responsibilities is having access to run reports as often as I need to and then getting results almost immediately.

Cons

We need to grow with all of the new programs and we are waiting to see if we have access to do Risk Stratification in care 360.

Source: Capterra
 

CAROL from NIKOLAI KINACHTCHOUK, MD AND LIOUDMILA KINACHTCHOUK, MD PLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

Pros

I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

Cons

THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

Source: Capterra