CareCloud Practice Management Medical Software


 

CareCloud is a modern, cloud-based system with the ease-of-use and low cost of ownership buyers have come to expect from cloud solutions. The system offers comprehensive functionality for appointment scheduling, medical billing, reporting and claims processing.

The product’s functional differentiation comes in the way in which CareCloud delivers a user’s favorite tools to a customized dashboard, providing one-click access to the most used apps. It significantly reduces the back and forth between programs and streamlines workflow from the front desk to the billing office.

For billing, the system includes a powerful data mining and rules management function, which supports billing managers who are seeking to improve first pass resolution rate. Central is also differentiated by its powerful reporting and analytics capabilities.

CareCloud serves all specialties and practices of any size. The system can even support practices that have multiple corporate entities and NPIs.

CareCloud will be most appreciated by practices that are seeking the simplicity of a modern, web-based system and are frustrated with older, installed-software systems. A quick glimpse at the product shows a refreshingly modern and clean user interface. CareCloud can operate on any operating system and web browser, so Apple enthusiasts will be pleased that they can run this system on the Mac OS.

 

CareCloud Practice Management - CareCloud suite
 
  • CareCloud Practice Management - CareCloud suite
    CareCloud suite
  • CareCloud Practice Management - Real-time patient flows
    Real-time patient flows
  • CareCloud Practice Management - Command center
    Command center
  • CareCloud Practice Management - CareCloud companion
    CareCloud companion
  • CareCloud Practice Management - Advanced analytics
    Advanced analytics
  • CareCloud Practice Management - Patient dashboard
    Patient dashboard
Supported Operating System(s):
Web browser (OS agnostic)

160 Reviews of CareCloud Practice Management

 

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Software Advice Reviews (144)
More Reviews (16)

Showing 1-20 of 144

Christel from A Wiser Mind
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

super support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

their tech support will stay on the phone as long as needed and REALLY work on finding the trouble spot and then FIX it so you can be up and running again

Pros

works great and runs dependably, they keep you informed of any outages, community page to post questions and get answers from other users

Cons

would like affordable and cheap voice control input to avoid typing and to make product even greater

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is a fairly user-friendly interface. Needs more features for ease of use.

 
 

Julie from LifeArts Integrated Health Center, PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

CareCloud Software and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

I've been using CareCloud almost 6 months now. I've FINALLY needed their support for an issue with my software and they were fantastic. I put the ticket it late one evening and by then next day I had a tech call me and we were able to fix the issue. I'd HIGHLY recommend CareCloud for all your PM needs.

 
 

Rebecca from catholic health
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Did not like this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This was my least favorite medical software that I've ever used. We were told that CareCloud could be used on iPads, which we use in each of our rooms instead of a full computer. However, despite them assuring us that it would work and was fully functional on iPad, it was not. Very unhappy about how deceptive they were and this was a major issue for the practice. It was only available in "read only" format on the iPad. Be careful if they assure you it is compatible with tablets/iPad. You can read the information, but not update or use it as you would on a regular computer. When we tried to contact them, they were not much help.

Pros

There was a tool to set up reviews so that staff members had to review each others work, this helped catch and prevent errors.

Cons

It was very confusing and there was not much training on how to use it. We were upset that they claimed it was fully functional on tablets as well. Additionally, this system was extremely costly and we did not see it pay for itself in benefits.

 
 

Parm from Your Eye Specialists
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've had very good interactions with Customer Service personnel and the service portal design and functionality is top notch!

 
 

leslie from rainskin
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Suprisingly Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When I first was introduced to CareCloud, I was unsure about it. Once I learned how easy and helpful the product was, it is hard to imagine not using it.

Pros

Patient Engagement tools, Ease of doctor's workflow, covers all specialties.

Cons

None

Advice to Others

This is a great time management tool that also allows the patient to engage easily.

 
 

Flori from Physical Medicine of South Florida
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Carecloud support steps up their game!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support

We have used Carecloud Practice Management since 2013. The transition was fast, simple and efficient. Loved the ease of use and transparency of the billing process from the beginning. As the company has grown, as well as the product, their support personnel continues to improve at an amazing pace. Response to an open case is quick, the follow through is complete, and they are quickly able to offer a solution or instructions to resolve your problem. I really appreciate the help in keeping up with the ever-changing healthcare environment. Well done, Carecloud!

Pros

The entire billing process is simplified, compared to other systems. Upon transition to the system, I was able to immediately identify a number of prior billing errors that were not apparent in my other system. Navigation is very user-friendly and intuitive.

Cons

No product is problem free, but Carecloud makes an attempt to listen to what their customers need, and adjust their product accordingly.

 
 

Lain from Aiken Counseling Group and Psychiatry
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Terrific complete package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software suite is terrific it has everything our diverse practice needs and is super easy to use. We have seen our AR turnaround speed up by 30%. Very easy for new staff to learn because it makes sense in the flow of work. Lots of terrific features!

Pros

Ease of use and complete package

Cons

None

Advice to Others

Seriously consider this product!

 
 

Lee from Arizona State University
Specialty: Applied Behavior Analysis/Autism
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Excellent for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is very convenient to use, easy to set-up, and fairly user-friendly. It is especially useful when we moved locations.

 
 

Sarah from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Carecloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It took awhile to get used to but really did like the features, though the more tabs we had added for office locations the slower it would go and the more times it would fail and close out.

 
 

Josie from Thriveworks
Specialty: Psychiatry & Psychology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

CareCloud from the Scheduling Aspect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

CareCloud was very good, but not always as "user friendly" for the less tech-savvy. The update last winter to the calendar view was a challenge, and often lead to the site freezing a lot. The tech support was helpful, but didn't quite feel as personal as we would like.

Pros

I like that we could set tasks for staff members to check each other's work, go back and review a note, or to check benefits.

Cons

The calendar update with all of the new dropdowns was too much. That and the site would freeze up a lot and for long periods of time.

Advice to Others

This product is really good if you're wanting more detailed reports, as it offers a variety of ways to analyze your data and was a great asset to our billing department.

 
 

Deana from Thrive Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Carecloud review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I would say in all software systems they all have great values and not so great values. I personally was pleased with Carecloud with the reports system. Customer services was a great help at times. Billing was a little confusing for a lot of our Franchises but I feel they are not experienced with vendors, So I understand why they would think Care cloud was confusing.

Pros

Reports and batch posting is a plus

Cons

Billing was confusing for most of the users. Not too user-friendly

Advice to Others

Each person will have their own opinion with pros and cons. Depends on what your job title is and what you have worked with in the past with helping you with what you know and like. I personally like Carecloud and how all the functions worked, but I have been in the medical field since 1997 and I have worked in a lot of software systems.

 
 

stephen from thriveworks
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

CareCloud - A Great Solution for Medium to Large Medical Practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used CareCloud for well over a year in a mental health setting. The scheduling and billing features are top notch. While this program does require a good deal of training, it's a work horse of a program. If your practice seeks extensive reporting and analytical features, CareCloud is the way to go - you're able to customize reports and set just about any parameters you'd ever want, rendered to Excel, CSV, PDF, etc.

Pros

Very robust reporting and analytical features, great for medium to large practices, powerful and versatile enough for any medical group. Carecloud support is very helpful, has speedy responses, helpful training seminars, etc.

Cons

This cloud-based EMR is somewhat pricey, and has a somewhat steep learning curve for first-time users. If you're able to tap into to all of its functionality, the price is worth the benefit.

Advice to Others

This is a powerful EMR tool - it's capable of handling anything from a small private practice to a hospital setting. With that being said, it isn't cheap - I'd recommend this for medium to large medical practices.

 
 

Brenda from Sea Spine Orthopedic Institute
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

CareCloud #1 Practice Management for Any Practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have searched and researched numerous PM systems. There is not one that compares to the easy of use and functionality of this system. Automatic EFT posting is truly that automatic (which you can turn off if you choose to). Real (Manual) payment batch posting, with balancing and attached the eobs right to the the line item in the patients accounts. No more having to pull daily batches and search 450 pages of pymts to find your specific eob. Truly has an API with emdeon, with claims management from r/s to changing modifiers and diagnosis, with claims appeals pre populated forms.

Pros

Payment Batch Posting, Attaches EOB's to patient account with line by line posting. Claims Management all in one system. Posting Charges from the Appt App, easily see what is billed and not billed.

Cons

Being flash based, when ever adobe does an update the system may experience crashes. But normally they are back up in a few minutes. This truly does not outweigh the Pros.

Advice to Others

Give it a try. Staff from Novus to Super user will trying be able to use the system in a couple of hours. Most staff do not need formal training. It is user friendly and makes sense. If you have used any other PM successfully, you will love this system and be able to get started right away.

 
 

Nelda from Texas Oaks Orthopaedic & Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Receptionist/Scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I had to train myself how to use/navigate thru CareCloud after I called help desk and they provided me with a link on Tutorial training

Pros

When I called help desk for assistance on how to use CareCloud, I got a very patient and helpful representative to help me and he was able to forward me some links how to use the system.

Cons

I would have liked for our representative to have taken the initiative to have schedule more training how to use and navigate in CareCloud. Would have like to have gone through the whole process from beginning to end to show how to enter patient/scheduled and receive co-pay from patient. It took me a while to put all the pieces together

Advice to Others

To make sure that you get scheduled training for several sessions to go thorough the whole process, to be successful and ready to go from the beginning of using CareCloud

 
 

Michael from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Good product/Great analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used this EHR for 4 years. It has some incredible reporting features. If you've ever used multiple programs to manage scheduling, documentation, and billing, you'll love how Carecloud has combined these into one package. Everything flows from the calendar and each app talks with the other apps.
The

Pros

Easy to use. Reduces manual work.

Cons

Cost. Probably too expensive for a small practice. Low priority of features for mental health services.
You need to use Flashplayer, so it's a little heavy - sluggish at times.

 
 

Mary from Socialize Sober
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Enjoy working with Care Cloud. Have no had any issues with it and it has several great features.

Pros

Ease of Use

Cons

Chat is glitchy

 
 

Christine from Texas Oaks Orthopaedic and Sports Medicine Institute
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Broken Promises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

CareCloud reps promise many things through their Demo. Great customer support, not having to have internal billing staff, close working relationship with EHR vendor, etc. Once we went live, all those promises were no where to be found. Support was not available because we were still in implementation phase, Implementation Rep was none existent, and Upper Management did not return calls. Most importantly, after months of waiting to go-live, and on actual go-live our RCM was not set up and ready. Very poor service, especially with a start up clinic with no transitional data. Should have been a sleek beginning.

Pros

Presentation, reports

Cons

lack of customer support, minimal training, not very intuitive

Advice to Others

Keep looking

 
 

Mary from Center for Recovery and Wellness
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Cloudcare has a simple setup, which makes the program easy to use. The available options are additionally very useful.

 
 

John from Westford Dermatology and Cosmetic Center
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Software Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is a great piece of software, very easy to use with a fabulous support system.

 
 
 
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