CareCloud Practice Management Medical Software


 

CareCloud is a modern, cloud-based system with the ease-of-use and low cost of ownership buyers have come to expect from cloud solutions. The system offers comprehensive functionality for appointment scheduling, medical billing, reporting and claims processing.

The product’s functional differentiation comes in the way in which CareCloud delivers a user’s favorite tools to a customized dashboard, providing one-click access to the most used apps. It significantly reduces the back and forth between programs and streamlines workflow from the front desk to the billing office.

For billing, the system includes a powerful data mining and rules management function, which supports billing managers who are seeking to improve first pass resolution rate. Central is also differentiated by its powerful reporting and analytics capabilities.

CareCloud serves all specialties and practices of any size. The system can even support practices that have multiple corporate entities and NPIs.

CareCloud will be most appreciated by practices that are seeking the simplicity of a modern, web-based system and are frustrated with older, installed-software systems. A quick glimpse at the product shows a refreshingly modern and clean user interface. CareCloud can operate on any operating system and web browser, so Apple enthusiasts will be pleased that they can run this system on the Mac OS.

 

CareCloud Practice Management - CareCloud suite
 
  • CareCloud Practice Management - CareCloud suite
    CareCloud suite
  • CareCloud Practice Management - Real-time patient flows
    Real-time patient flows
  • CareCloud Practice Management - Command center
    Command center
  • CareCloud Practice Management - CareCloud companion
    CareCloud companion
  • CareCloud Practice Management - Advanced analytics
    Advanced analytics
  • CareCloud Practice Management - Patient dashboard
    Patient dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000

153 Reviews of CareCloud Practice Management

 
Software Advice Reviews (136)
More Reviews (18)

Showing 1-20 of 136

from Sea Spine Orthopedic Institute
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

CareCloud #1 Practice Management for Any Practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have searched and researched numerous PM systems. There is not one that compares to the easy of use and functionality of this system. Automatic EFT posting is truly that automatic (which you can turn off if you choose to). Real (Manual) payment batch posting, with balancing and attached the eobs right to the the line item in the patients accounts. No more having to pull daily batches and search 450 pages of pymts to find your specific eob. Truly has an API with emdeon, with claims management from r/s to changing modifiers and diagnosis, with claims appeals pre populated forms.

Pros

Payment Batch Posting, Attaches EOB's to patient account with line by line posting. Claims Management all in one system. Posting Charges from the Appt App, easily see what is billed and not billed.

Cons

Being flash based, when ever adobe does an update the system may experience crashes. But normally they are back up in a few minutes. This truly does not outweigh the Pros.

Advice to Others

Give it a try. Staff from Novus to Super user will trying be able to use the system in a couple of hours. Most staff do not need formal training. It is user friendly and makes sense. If you have used any other PM successfully, you will love this system and be able to get started right away.

 
 

from Texas Oaks Orthopaedic & Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Receptionist/Scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I had to train myself how to use/navigate thru CareCloud after I called help desk and they provided me with a link on Tutorial training

Pros

When I called help desk for assistance on how to use CareCloud, I got a very patient and helpful representative to help me and he was able to forward me some links how to use the system.

Cons

I would have liked for our representative to have taken the initiative to have schedule more training how to use and navigate in CareCloud. Would have like to have gone through the whole process from beginning to end to show how to enter patient/scheduled and receive co-pay from patient. It took me a while to put all the pieces together

Advice to Others

To make sure that you get scheduled training for several sessions to go thorough the whole process, to be successful and ready to go from the beginning of using CareCloud

 
 

from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

Good product/Great analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used this EHR for 4 years. It has some incredible reporting features. If you've ever used multiple programs to manage scheduling, documentation, and billing, you'll love how Carecloud has combined these into one package. Everything flows from the calendar and each app talks with the other apps.
The

Pros

Easy to use. Reduces manual work.

Cons

Cost. Probably too expensive for a small practice. Low priority of features for mental health services.
You need to use Flashplayer, so it's a little heavy - sluggish at times.

 
 

from Socialize Sober
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Enjoy working with Care Cloud. Have no had any issues with it and it has several great features.

Pros

Ease of Use

Cons

Chat is glitchy

 
 

from Texas Oaks Orthopaedic and Sports Medicine Institute
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Broken Promises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

CareCloud reps promise many things through their Demo. Great customer support, not having to have internal billing staff, close working relationship with EHR vendor, etc. Once we went live, all those promises were no where to be found. Support was not available because we were still in implementation phase, Implementation Rep was none existent, and Upper Management did not return calls. Most importantly, after months of waiting to go-live, and on actual go-live our RCM was not set up and ready. Very poor service, especially with a start up clinic with no transitional data. Should have been a sleek beginning.

Pros

Presentation, reports

Cons

lack of customer support, minimal training, not very intuitive

Advice to Others

Keep looking

 
 

from Center for Recovery and Wellness
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Cloudcare has a simple setup, which makes the program easy to use. The available options are additionally very useful.

 
 

from Westford Dermatology and Cosmetic Center
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Software Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is a great piece of software, very easy to use with a fabulous support system.

 
 

from La Jolla Wellness Studio
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

Evaluation Process was simple and informative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It felt like you can throw a net over the features and functions of this type of software, CareCloud made the sales process simple and that helped my decision.

Pros

If the process is simple and clear in the sales process, the service will also be simple and clear.

Cons

Not as function rich as some

Advice to Others

Software Advice made the process far more efficient

 
 

from dvamp
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

Care Cloud community EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using Care Cloud EHR for a little over a year. It is not very user friendly and it is very hard to get into the training site. When you call for customer support expect to wait 30 min or more.

 
 

from Corpus Christi Urology Group
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

Outstanding Practice Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked with Care Cloud for three years now. I love that they really listen to what we as a client are needing. They take our recommendations for enhancements very seriously and have even made improvements that I have suggested. The reporting is easy to work with and you are able to really dig deep down into things with the reports. My client Manager is amazing. She goes over and above for our practice and works very hard on projects that have improved our practice workflow.

Pros

I love that it is user friendly and easy to navigate.

Cons

i actually don't have any Cons for care cloud.

Advice to Others

The advice i could give is that if you are looking for a PM that is easy to work with and has amazing reporting, care cloud would be a great choice!

 
 

from The Evergreen Clinic
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

Wonderful Practice Management System!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked with several different type of medical billing software. CloudCare is one of the best out there as far as being user friendly and have most of all the features you need. It's easy to learn for both the billing and front office staff.
Instead of spending days learning a new program your up and running the very first day!

Pros

Like some software systems you have to roll balances back & forth between insurance's and patient's. This system does it for you.
The denial app is most helpful for rebilling and or correcting any denied claims. Really like the Elec remits & payments coming through.

Cons

Still waiting on being able to attach documents when submitting corrected claims.

Advice to Others

Don't spend a lot of time shopping around. Once your staff gets the hang of it things will go so smoothly. Will get your claims paid fast and with less denials

 
 

from Psych Associates
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Customer service still has not arranged for training for new staff nearly a month after the request was made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We first contact support to discuss arranging for training for new office staff on Sept 26. We are told a ticket has been created. We contact them again on Sept 30 as no action has yet been made on our original request. They assign a new ticket number and think they have done their job. At some point my new office manager gets a hold of a sales rep and tells of the areas that the training should focus on. According to the sales rep she has had 20 emails with my office manager to try to get this arranged. After 20 emails nothing yet has been scheduled. We had blocked our patient schedule on Oct 13 in order for the office staff to do this training which we thought would be sufficient considering we first contacted support on Sept 26. Oct 7 and the sales person has the sense to contact me, the owner. In her email she asks if I ever received some forms needed in order to arrange for the scheduling. I sent an email response that I never received any forms by email. I don't know why she bothered to send me that email as she NEVER responded to my reply saying that I never got any form.

Oh you wonder if any phone calls took place? I never received any phone calls. I called the sales rep several times and left messages that we need to get this training arranged by the Oct 13 date. I never received any return phone call. When Oct 11 comes and nothing has been arranged, I email the sales rep and CC a manager at Carecloud. Now I get an email saying that she has had 20 emails to get this arranged. Well these emails may just as well have been to discuss the weather because no emails were sent to me, the person who needs to authorize payment for these trainings.

Additional emails sent by the sales person at this time are all an attempt to cover for her inability to respond appropriately. She sends a Sales Force log saying she has sent 20 emails. So what? Those emails didn't accomplish anything and wasted my staff's time. Then she says that she sent 4 emails to me at a mystery email because it was not my email.

So what about trying to reach me by phone? It never happened. We have call logs at our business and I can check the call logs of my phone. No calls were made to me and I am the one who they need to contact to authorize payment.

So that is my experience with their customer service.

Pros

.

Cons

See above
Also, the site is in Flash which is slow and being phased out by the various browsers.

Advice to Others

Check with users of any site you consider buying and ask about the customer service of their EMR.

 
 

from Rockingham Foot and Ankle Association PLLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

Great partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using Care Cloud for 2 years. We have been extremely happy. They are a great partner to our practice.

Pros

It is very user friendly. It only took me a couple of weeks to feel really comfortable.

Cons

At times Care Cloud has a lag and you have to wait a minute or two to get it back.

Advice to Others

Make sure you make a list of questions to go over with the person at Care Cloud so you can best decide which package is best for you office.

 
 

from ROCKINGHAM FOOT & ANKLE ASSOCIATION PLLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

Carecloud review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have had a great experience with Carecloud. If there is ever a problem I have then I call in to the call center and they will put in a case to correct the problem immediately.

Pros

The customer service, reports, encounters.

Cons

Collections

Advice to Others

When looking for a company to use look at the different things they offer, down to the little things that really matter.

 
 

from Omni Medical Billing Services
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Very user friendly software for both the front office, billing and Provider's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used CareCloud going on 4 years now. I really didn't have any training, except the basic's. Really didn't need it. his was be far the best Medical Billing Software I have ever used. I have almost 25 years billing experience so have worked on a lot of different systems.
I have used previously Centricity, Advanced Md, Chartcare, Athena, etc, etc before. Every software has some glitches, but at least when you call CareCloud for support you are speaking with someone that has knowledge of the system and can answer your questions or help with a situation. I would highly recommend this system to anyone wanting to change their billing system or new provider.

Pros

Really really easy software to learn without much training involved. Very easy to change and or correct billing.

Cons

Sometimes when a upgrade is done it has created some glitches, but soon resolved.

Advice to Others

If you are wanting something that is easy to learn, has all the features you really need and saves your practice time and money this is the best software I have used.

 
 

from Medisense Medical Billing Solutions, LLC
Specialty: Billing services

CareCloud PM-Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The up to date interface and "app" feel make this system very easy to learn. It is fully integrated and the "workflow" for the system is hands down the best I have reviewed and worked on in my 16 year career. The remittance posting and statement modules are cutting edge and thoughtfully designed for the end use. I also love that their is very little wait time to talk to support associates. For the most part, most of my items have been resolved easily over the phone same call.

Likes Least

The monthly cost per provider has increased since I first started using it. It can give a bit of sitcker shock to start up practices, but in the end, it's ease of use and reliability make it worth the investment.

Recommendations

Most demonstrations do not in anyway deliver a good "feel" for the day to day use a PM software. Your end user is the most important person in this equation. If your employees cannot be productive with the system, it will not be a sound investment. Push further with yous software account. Ask for a "dummy" account on a non-live site so that you can really test drive the software. You wouldn't in most cases buy a car you hadn't driven, therefore I don't recommend you buy a software you haven't actually used.

 
 

from LifeArts Integrated Health Center, PC
Specialty: Family medicine

Care Cloud

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

They have been extremely helpful to help us get up and running on their product.

Likes Least

Nothing that I've found yet. We are in the transition phase, so I am still learning about the software.

Recommendations

Spend time looking around at software. Decide what you want and need and find a vendor to fill your needs.

 
 

from Invision
Specialty: Ophthalmology

Horrible Customer Service

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Billing is decent but customer service is absolutely horrible.

Likes Least

Customer service. It is impossible to get any person in charge to help you when you encounter a problem

Recommendations

Don't do it! There are much better software companies to choose from. Over sold and under delivered.

 
 

from South Georgia Primary Care
Specialty: Pediatrics

Quality practice management software at an affordable price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

CareCloud practice management is an easy to use scheduling, billing, and account management software that coordinates seamlessly with CareCloud Charts.

Likes Least

There are a few limitations to the software, such as inability to search through patients by address, phone number, or guarantor, but most of the features are extremely useful.

Recommendations

For my practice, ease-of-use and affordability are key. Deficiencies in either of these categories make the software largely unusable for a small practice such as mine.

 
 

from Cirque Lodge
Specialty: Mental & behavioral health

Insurance Specialist and office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

CareCloud is an amazing product that is easy to use and understand. If you have questions there are people willing to help.

Likes Least

There is nothing I would complain about. It has been a great product and i would highly recommend it

Recommendations

I recommend taking full advantage of what this product has to offer! It has been great for me and I really love it

 
 
 
Write a Review