CareCloud Charts Software


 

CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and ensure paperless workflow.

CareCloud Charts is an MU-certified EHR solution that provides comprehensive tools to provide better patient care and practice management. The detailed reporting feature tracks practice’s progress en route to Meaningful Use attestation. The solution offers prebuilt templates for prescription, reporting or billing which can also be customized as per the need of specialty, clinic or individual requirement.

CareCloud's patient portal allows physicians to engage with their patients. Clinics can streamline their daily activities electronically, starting from patient application to final billing. CareCloud dashboard displays complete patient information, from their medical history to booked appointments on a single screen.

Practitioners can also manage their daily work and access patient records on their smartphones by installing the CareCloud mobile app on iOS devices.

 

CareCloud Charts - Real-Time Patient Flows
 
  • CareCloud Charts - Real-Time Patient Flows
    Real-Time Patient Flows
  • CareCloud Charts - Intelligent Task Management
    Intelligent Task Management
  • CareCloud Charts - Rapid Charting Capabilities
    Rapid Charting Capabilities
  • CareCloud Charts - Meaningful Use Reporting
    Meaningful Use Reporting
  • CareCloud Charts - Create personalized profiles
    Create personalized profiles
  • CareCloud Charts - Dashboard and reporting
    Dashboard and reporting
  • CareCloud Charts - iPad accessibility
    iPad accessibility
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Unix, Web browser (OS agnostic), Windows 2000

205 Reviews of CareCloud Charts

 

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Software Advice Reviews (187)
More Reviews (18)

Showing 1-20 of 187

david from Caring Foot and Ankle.
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I would like to recognize Patricia L and let you know that she patiently and efficiently helped me clear all of my Inbox. She is an asset to your company.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Thanks Patricia L for helping me this AM. You are a real asset to Carecloud

Pros

Just figuring it out.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Cons

We have to sign a box showing that it is completexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 
 

Jamie from West End Consultation Group
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Support help - VAL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Val helped me through remittance issues today and I can't say enough about great she was! She spent over an hour and twenty minutes very patiently walking me through each step. One of the nicest people I've ever worked with! Highly recommend her to my co-workers.

Pros

It is similar to many other products I've used, making it easy to learn. I like the support staff, particularly Val, that helped me today.

Cons

I think there are too many steps to do a simple task. I would like it if it was more tailored to our needs at our practice.

 
 

Brenda from Sea Spine Orthopedic Institute LLC
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

CareCloud Easy to Use and to Train on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros definitely over weight the cons. Only superusers or power users will notice a little drag, but it is not enough to effect business production.

Pros

Appointments scheduling and rescheduling is easy with the total appts on the screen, no reports to run. Ability to create customized schedules per doctor or per location your choice with block time that does not count as an appointment.

Cons

Flash based, so sometime load time may take a tad bit longer. this doesn't happen alot and it basically resolves its self as internet traffic varies. its like posting on facebook, most of the time it happens instantly, sometimes it drags a little bit.

 
 

Tanya from Elite Orthopedics
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Big or Small Practices Can Use CareCloud on day one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

i would recommend this cloud based system, it truly fits the mark.

Pros

Common sense layout and flow. If you have worked a PM before you can navigate through the system with very little guidance. They call things what they are, not using codes as descriptions.

Cons

Creating a task list or a to do list for staff could be better. getting claims status directly from the source would be nice as well.

 
 

Brenda from Sea Spine Orthopedic Institute
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

CareCloud great for Billing Managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great system.

Pros

Ease of Use, Apps that are intuitive and helpful without having to dive down. all documents are attached to the account without having to use outside processes.

Cons

Having more drill down reporting would be nice. PM tasking feature that is truly a work list would be nice.

 
 

Steve from Randall Pain Management
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Absolutely Awful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Read above.

Cons

We signed up and ended up going through the worse experience with any EMR and wasted over $ and lost many, many hours of production. We were starting implementation and to shorten the story, basically found out the hard way that CareCloud was in turmoil. Our original rep quit, they had no idea what they were doing and found out they had really not had pain practices like they stated. We were to be used for their beta project and it was a NIGHTMARE! STAY AWAY, I'M TELLING YOU! I read these same reviews as well and went with them, but I can't even begin to tell you how bad it got. To this day, I still get bills even after them knowing for 8 months. I one of their upper personnel call me and apologize and ask me to stay and still they can't get it right. I'm telling you they have internal issues and they are TERRIBLE!!

 
 

Deborah from In Christ Alone PLLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Challenging and exciting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Helpful implementation team, progressive company willing to think outside the box to meet your needs

Pros

Customizable, approachable team, simplistic features/app-based but interactive, tons of financial data and analyses.

Cons

Could flow a little smoother from function to function however work flow can be easily customized to find a new normal.

 
 

Christel from A Wiser Mind
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

super support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

their tech support will stay on the phone as long as needed and REALLY work on finding the trouble spot and then FIX it so you can be up and running again

Pros

works great and runs dependably, they keep you informed of any outages, community page to post questions and get answers from other users

Cons

would like affordable and cheap voice control input to avoid typing and to make product even greater

 
 

Julie from LifeArts Integrated Health Center, PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

CareCloud Software and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using CareCloud almost 6 months now. I've FINALLY needed their support for an issue with my software and they were fantastic. I put the ticket it late one evening and by then next day I had a tech call me and we were able to fix the issue. I'd HIGHLY recommend CareCloud for all your PM needs.

 
 

Rebecca from catholic health
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Did not like this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was my least favorite medical software that I've ever used. We were told that CareCloud could be used on iPads, which we use in each of our rooms instead of a full computer. However, despite them assuring us that it would work and was fully functional on iPad, it was not. Very unhappy about how deceptive they were and this was a major issue for the practice. It was only available in "read only" format on the iPad. Be careful if they assure you it is compatible with tablets/iPad. You can read the information, but not update or use it as you would on a regular computer. When we tried to contact them, they were not much help.

Pros

There was a tool to set up reviews so that staff members had to review each others work, this helped catch and prevent errors.

Cons

It was very confusing and there was not much training on how to use it. We were upset that they claimed it was fully functional on tablets as well. Additionally, this system was extremely costly and we did not see it pay for itself in benefits.

 
 

Parm from Your Eye Specialists
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

I've had very good interactions with Customer Service personnel and the service portal design and functionality is top notch!

 
 

Patrice from Brad Nitzberg M.D
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use software. Good tech support, satisfied overall

Pros

Billing made easier, easy to make appointments

Cons

Don't always follow up on payments from insurance companies unless we call.

 
 

MariaInes from Apolo and Hernandez Foot and Ankle Surgery
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Carecloud EHR Concierge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is extremely user-friendly. The aspect that the office can bill from the EHR is great. As with every EHR their is a learning curve but once that is figured out the EHR is easy and makes your office very efficient.

Pros

Able to take anywhere because works off of the cloud and not a server.

Cons

As with any EHR their is a learning curve but once you have that down pack it is very easy to use.

Advice to Others

Great EHR.

 
 

leslie from rainskin
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Suprisingly Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I first was introduced to CareCloud, I was unsure about it. Once I learned how easy and helpful the product was, it is hard to imagine not using it.

Pros

Patient Engagement tools, Ease of doctor's workflow, covers all specialties.

Cons

None

Advice to Others

This is a great time management tool that also allows the patient to engage easily.

 
 

Flori from Physical Medicine of South Florida
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Carecloud support steps up their game!

Ease-of-use

Functionality

Product Quality

Customer Support

We have used Carecloud Practice Management since 2013. The transition was fast, simple and efficient. Loved the ease of use and transparency of the billing process from the beginning. As the company has grown, as well as the product, their support personnel continues to improve at an amazing pace. Response to an open case is quick, the follow through is complete, and they are quickly able to offer a solution or instructions to resolve your problem. I really appreciate the help in keeping up with the ever-changing healthcare environment. Well done, Carecloud!

Pros

The entire billing process is simplified, compared to other systems. Upon transition to the system, I was able to immediately identify a number of prior billing errors that were not apparent in my other system. Navigation is very user-friendly and intuitive.

Cons

No product is problem free, but Carecloud makes an attempt to listen to what their customers need, and adjust their product accordingly.

 
 

Lain from Aiken Counseling Group and Psychiatry
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Terrific complete package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software suite is terrific it has everything our diverse practice needs and is super easy to use. We have seen our AR turnaround speed up by 30%. Very easy for new staff to learn because it makes sense in the flow of work. Lots of terrific features!

Pros

Ease of use and complete package

Cons

None

Advice to Others

Seriously consider this product!

 
 

Thuha from Addison Pain Management
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

CareCloud EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below.
Do not recommend at all due to cost and functionality.

Pros

e-prescribing
copies previous notes.

Cons

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc.
Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.

Advice to Others

not worth it

 
 

Lee from Arizona State University
Specialty: Applied Behavior Analysis/Autism
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Excellent for small practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is very convenient to use, easy to set-up, and fairly user-friendly. It is especially useful when we moved locations.

 
 

Sarah from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Carecloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It took awhile to get used to but really did like the features, though the more tabs we had added for office locations the slower it would go and the more times it would fail and close out.

 
 

Josie from Thriveworks
Specialty: Psychiatry & Psychology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

CareCloud from the Scheduling Aspect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

CareCloud was very good, but not always as "user friendly" for the less tech-savvy. The update last winter to the calendar view was a challenge, and often lead to the site freezing a lot. The tech support was helpful, but didn't quite feel as personal as we would like.

Pros

I like that we could set tasks for staff members to check each other's work, go back and review a note, or to check benefits.

Cons

The calendar update with all of the new dropdowns was too much. That and the site would freeze up a lot and for long periods of time.

Advice to Others

This product is really good if you're wanting more detailed reports, as it offers a variety of ways to analyze your data and was a great asset to our billing department.

 
 
 
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Showing 1-18 of 18

Christina from KV
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Overall my experience with CareCloud has been good. Easy to use & it's compatible with all browsers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is very responsive, they have an online chat. The software works on all browsers.

Pros

The software has great reports that are easy to run and include charts and graphs of the information.

Cons

The schedule window is zoomed in, so I can't view the whole day at a glance. It would be nice to be able to see the whole day with the names , times and appointments at an eye's glance instead of scrolling.

Source: Capterra
 

Bertrand from OSCA

April 2017

April 2017

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We thought we found a functional web based EMR to avoid local server challenges...we were wrong. Not the EMR for a busy surgical practice. Not user friendly. Poor customer service. No ability to electronically sign off items such as outside notes and labs.

Source: Capterra
 

Joel from Joel Greiner Counseling

January 2017

January 2017

Carecloud for community mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our practice had a pretty good experience with Carecloud. Although CC wasn't mental health specific, we were able to do a few workarounds to make it work for our practice.

Source: Capterra
 

Heather from Dermatology Specialists of Illinois

January 2017

January 2017

Carecloud is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

Source: Capterra
 

Ann from Ann Kim MD PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Advice to Others

advice to others:
I hope to warn others through the nightmare I went through.
Please contact me for more information I would be happy to discuss my issues with them personally.
Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

Source: Capterra
 

Laura

April 2016

April 2016

Seamless workflow and great support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Source: GetApp
 

John

April 2016

April 2016

Caring With The Cloud

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Source: GetApp
 


April 2016

April 2016

Great Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Pros

Great Reporting
Easy Scheduling

Cons

Hard for patients to make payments on-line

Source: GetApp
 

Judith from Famiglietti Eye Associates

March 2016

March 2016

Breath of Fresh Air

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Coming to CareCloud from our previous practice management and billing company was such a relief. The software itself is intuitive and easy to use. There is total transparency as to reports and analytics, which was really, really important to us. The denial process is logical. I also appreciate that they actively request and listen to feedback - and then actually make changes. For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand. I'm glad we chose CareCloud and would recommend them to other practices.

Source: Capterra
 

Daniel from Bay Area Retina

February 2016

February 2016

Simple, fast, and continues to improve.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros are the software is always up-to-date, and makes improvement on a regular basis. The platform has allowed our practice to track performance and bill more accurately. We are very happy with CareCloud.

Source: Capterra
 

Sheila from Bay Urology Services, P.C.

February 2016

February 2016

I feel that Care Cloud gives 100% to us as their client

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been on Care Cloud since 2011 and never looked back at any other systems since.
Down time has been minimal and any issues have always been addressed and answered promptly. My staff are pleased with the user friendly touch we get with our system and the notes module save us looking for info because it pops up when a patient is accessed. Having insurance verification in the system without having to always go on the actual insurance web sites to save us work time.

Source: Capterra
 

Leona from Core Orthopaedic

February 2016

February 2016

Best PMS/EHR I have used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have worked in healthcare for over 25 years, many of those with EHR systems. CareCloud is very simple and easy to use, has most of the features the legacy systems have, without all the layers of people to get through to fix a small problem. It is not perfect, none of them are and if the doctors are happy using CareCloud then it is a win-win for both of us.
Best part for me is the reporting and data analysis. Managing a practice takes data so you can tell how you are performing. I get all the information I need when I want it, without going through a third party to get a printed report. Yahoo! Gotta love it.

Source: Capterra
 

Ethne from Pacific Medical Revenue

February 2016

February 2016

Impressive Practice Management software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have found that this is one of the best and most intuitive practice management programs on the current market. The system is very easy to use .

Source: Capterra
 

Denise from Internal Medicine

September 2015

September 2015

Sales team misleading and awful software.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Source: Capterra
 

Rachel from OTM

September 2015

September 2015

NOT 100% COMPATIBLE WITH IPAD!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

CareCloud's sales team lied to my company in order to win our contract. We clearly stated that we would be an iPad based clinic and providers would be using iPads exclusively in the exam rooms....no problem, they said, its fully compatible in fact designed with the iPad in mind....but during the initial setup training calls, we are told the iPad functionality is a READ ONLY format. What good is that? And, so we told them we could not use their software because like we had stated in the very first demo, we are an iPad based clinic. They turned our account over to collections. Would highly alert you to reconsider signing with a company that does not stand by what they say and will lie to win your business. Buyer Beware!

Source: Capterra
 

Melissa from Hand and Reconstructive Surgery

June 2015

June 2015

Horrible software that continues to get worse

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

Source: Capterra
 

L from CADI

February 2015

February 2015

Worst Confirmation System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are looking for the BEST confirmation system for your office, DO NOT USE this one. The confirmations are NOT able to be customized for your office's needs. Its a generic text that only has the day, time and name of provider. Patients are only able to reply with CONFIRM but there are NO other options for patients to do. There is NO option to put in your office's name, location or phone number so if the patients need to reschedule they have no idea where to call. This is exactly what your text will say. "Your appt. with (Provider's Name) is on 02-12-2015 at 10:00am. Reply with CONFIRM to confirm." ------ What if you have a new provider who is taking over a previous provider's patients? The patients HAVE NO IDEA who that new provider is. It doesn't say WHERE the appointment is. It doesn't say "If you need to reschedule or cancel, please call ( your number). Your office will lose business using this confirmation system. Patients will NO SHOW their appointments because of this system. DO NOT USE this system.

Source: Capterra
 

Vida from Brain Stimulation Clinic

February 2013

February 2013

A Must.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are thinking of using Care Cloud, please do.

Pros

Easy to use, system will not let you fail when entering data. Customer Service support team always available. Able to custom system to the specific needs of your practice. Instructional tutorials available any time.

Cons

Will let you know when I find one.

Source: Capterra