Cerner PowerChart Software


 

Cerner Corporation created its electronic medical records (EMR) solution, PowerChart, to directly address the needs of clinicians—from those at hospitals and ambulatory facilities down to primary care physicians. Its templates support over fifty specialties, as well, making it easy to customize for a wide range of medical providers.

PowerChart’s strength lies in its ability to coordinate care between multiple locations and practitioners, reducing duplicated records while still giving staff flexible documentation options. These flexible documentation options are reflected in the program’s 700-plus templates and customizable procedure workflows.

PowerChart is ONC-ATCB certified and Meaningful Use Stage 1 and 2 certified. Its patient portal helps providers to enhance patient communication by sending appointment reminders and empowering patients with access to their medical records.

Cerner was named one of the “10 Most Innovative Companies in America” by Forbes in 2012.

 

PowerChart - ER patient summary
 
  • PowerChart - ER patient summary
    ER patient summary
  • PowerChart - Cardiology-specific solution
    Cardiology-specific solution
  • PowerChart - Patient portal prescription refill request
    Patient portal prescription refill request
  • PowerChart - Maternity-specific solution
    Maternity-specific solution
  • PowerChart - Inpatient summary
    Inpatient summary
  • PowerChart - Patient orders
    Patient orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

21 Reviews of PowerChart

 

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Software Advice Reviews (8)
More Reviews (13)

Showing 1-8 of 8

Robert from CEP America
Specialty: Emergency medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Firsnet Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for getting some data that is useful in the ED and the tab views are also very helpful. Great support team.

Cons

Not as intuitive as I would like. More predictive analysis and dashboard features are needed to give the providers more guidance when taking care of patients

 
 

Scott from Jordan River Women's Health
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

The most frustrating week in 20 years of medical practice

Ease-of-use

Functionality

Product Quality

Customer Support

This system could actually push physicians to early retirement

Pros

The support staff has been very helpful
Without them standing behind the doctors and nurses charting on this system would be impossible

Cons

Extremely difficult to navigate
Takes away from patient care
I've used an EMR in my office for 14 years and this new system is unbelievably cumbersome and non intuitive

 
 

Josh from St Francis Hospital
Specialty: Orthopedics / sports medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

A cumbersome, poorly designed EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is poorly designed, difficult to navigate, and generally feels like it was designed by engineers who have never worked in a health care setting. The software is not intuitive to use, creates extra steps to execute simple orders, and is filled with programming glitches that can't seem to be fixed by their "extensive" support staff. I found many of the MD support staff to not even understand or be able to navigate the program because they use Epic in their daily practice.
Overall the software feels dated. The design team should spend some time using Apple products to learn about ease of use.

Pros

The support staff is kind, but often not helpful.

Cons

The software is difficult to use. It is not intuitive. Simple commands require multiple steps to execute. You are required to manually "refresh" to send orders, even after signing. It has created more work for the doctors at my institution, taking simple tasks that previously could be performed by support staff and making them an additional responsibility of the MD.

Advice to Others

Strongly consider another EMR.

 
 

Raul from Granville Family health
Specialty: General practitioner
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Tech support needed tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently implemented Cerner EMR in our outpatient clinics. After an hour it became apparent that the system was still being built after roll out. The tech support on site replied "that hasn't been built yet" to numerous questions. Our four hour training course was an introduction to the most basic functions of the system and had little practical application to the daily work flow. medical histories, family histories and social histories were inaccurately retrieved from our previous EMR. Medications that hadn't been prescribed for years were pulled into the active medication list. There were over 2200 "tickets" or fixes that needed to be addressed during the first week of roll out. If someone asked me if this new EMR roll out could have gone any worse I would be hard pressed to find something that could have been worse.. I would say this: if the patients names were transposed in the chart that would have been worse.. in a phrase: incompetently built, laughably rolled out and comically supported.

Pros

nothing

Cons

see above

Advice to Others

I would suggest that you choose a different emr, if you do end up choosing Cernerworks have them build it before you have to use it... seriously..

 
 

Chris from Intermountain Healthcare
Specialty: Other specialty

November 2015

November 2015

Cumbersome, not intuitive

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The only redeeming aspect is the ICD-10 diagnostic codes included in it, makes it easier than thumbing through the catalog or even some of the websites out there.

Likes Least

Not very intuitive at all. Too many clicks for basic processes. Not modifiable. Not designed well for outpatient use.

Recommendations

I would look elsewhere for an outpatient platform.

 
 

Ross from CHC
Specialty: Occupational medicine

February 2015

February 2015

Electronic Medical Record

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Top-rated vendor with ongoing constant innovation and focus on interoperability.

Likes Least

I don't really have anything negative to include in this review about this vendor.

Recommendations

I don't have any recommendations for others evaluating software like this.

 
 

Noreen from stony brook hospital
Specialty: Multi-specialty

February 2015

February 2015

PowerChart Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There are many different ways to do the same tasks. For example, opening a patient's chart, or charting allergies.

Likes Least

The thing I like least is there are too many buttons and options. It slows up user functionality.

Recommendations

PowerChart is better than compared to other software.

 
 

Deborah from Billings Clinic
Specialty: Ophthalmology

February 2015

February 2015

Powerchart

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Can pull information forward and incorporate outside information into note.

Likes Least

Too much typing. Graphics are not any good. 72 clicks on average.

Recommendations

Spend time getting to know it. Learn about macros and auto text.

 
 
 
Showing 1-13 of 13

Ayren from Baptist MD Anderson
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

It keeps work running smoothly by allowing quick communication between the nurses and pharmacy team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows easy communication between different departments, it had a very organized layout, and is user friendly.

Cons

After it updates, it tends to slow it down a bit but that's to be expected. It picks up its pace not longer after though but it's still a struggle during that time; especially if we are busy.

Source: Capterra
 

Arpit from Damco Solutions

August 2017

August 2017

Very reliable covering all of the aspects of EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy customization and integration with third party tools, amazing customer support. customize macros and auto text feature available in Powerchart

Cons

Enhancements are sometimes time taking and is also very expensive. Since it is very thorough solution, so geting complete knowledge sometimes takes too much time

Source: Capterra
 


May 2017

May 2017

Clunky, overfeatured handicap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hard to identify - perhaps autotext option or exit through the door by the end of the day to abort this nightmare of misleading names, icons, abbreviations and extremely "busy" screen, requiring studying hundreds of pages of at least 2 versions of manuals - who has time for that?

Cons

Everything - graphics, overfeatured set up, dozens of clicking and changing screen to perform one operation, lacking basic intuition for a busy user like a doctor in the busy practice, who has to worry about saving lives, but not how to operate data entry into Cerner. I've never felt so powerless and frustrated - like computer data entry clerk first time on the job

Source: GetApp
 

Javier from South Florida Pediatric Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

365 Medical EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Must customizable EMR solution I've had the pleasure of working with. Customer support is just a phone call away and they always answer in 5min or less. Powercharts allows providers to customize macros and auto text in order to streamline their daily workflows. Solutions also provides voice recognition and is compatible with Microsoft and Apple computer. Front desk Sheduling system allows offices to configure call protocols, auto verifies insurances and makes registration paperless. System does seem overwhelming at first, but like everything else if the user is willing to learn and puts their part in customizing their favorites the system simplifies their workday.

Pros

Very customizable to any practice specialty.

Cons

When there are parts of the software that can be improved an enhancement needs to be submitted. These enhancements take a long time to take effect.

Advice to Others

More than half of the issues or errors that occur are user related. The user tends to always blame the EMR instead of reaching out for help for a solution. Many offices I've worked with blame the EMR when it crashes. I am confident to say that 90% of the issues are out dated computers, slow internet speeds or ancient cabeling and lazy IT services. Providers and Offices, please make sure to update all your hardware before blaming the software.

Source: Capterra
 

Jonathan from EvergreenHealth
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Not exactly a great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using Cerner's Power chart now for over 6 years. Antiquated interface and overall very poorly designed UX. Nearly impossible to customize effectively and I would definitely advocate not purchasing this for either the inpatient or outpatient setting.

Pros

comprehensive

Cons

Extraordinarily bad UX

Advice to Others

Would not purchase again

Source: Capterra
 

Raul from Granville Family health

December 2016

December 2016

Poor support, faulty software and dangerous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We transitioned to Cerner works in Nov 2016 in our output office. On sit, Cerner support had not been trained on our version and was not helpful. One one occasion on-site support taught us workflow for prescription refills that was improper and left scores of prescriptions unfilled. The issues with the system are so widespread that each day presents a seemingly new issue. chart tabs disappear.. migrated medical history and allergy information is inaccurate. Lack of functionality was and 2 months in is still absolutely shocking... I would strongly encourage other health systems to go a different direction for your bottom line and for patient safety.

Source: Capterra
 

Nicolas from Puerto Rican Family Institute
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Poor support, features and functionality for physicians and therapists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wrote a review before. Just after trying many times I was told by the IT staff that this software requires you to write controlled substances every time as a new prescription, something that is a basic feature of all programs I use in other places. It's a waste of time, more so when you're busy with patients. It's another reason why I think this program is poor value for your money. That and the fact the support is always lacking and taking forever to fix problems. Just in this last month, the system has broken down an average twice a week. Often we're unable to write prescriptions or write progress notes for many hours while patients are coming to the clinic. I see the IT staff in the clinic trying to resolve the problems but usually takes them often hours or even a day to fix the problem, only to have a different one next week.

Pros

I was told it helps with billing and attendance reports, so I assume it's the main reason somebody buys it. For the rest of the staff is an ongoing disaster.

Cons

Poor features, no intuitive and takes many steps to do basic chores.

Source: Capterra
 

Venkat from Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Worst EMR out there with horrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cerner EMR was ok before recent upgrade. Now it is horrible and it's a nightmare to use. Stuck with this system. DO NOT consider this system if you are shopping around and save your self time by not even looking at Cerner. Horrible customer support. No one takes responsibility and you feel like talking to some one who has no clue.

Pros

Was ok before upgrade.

Cons

Horrible to navigate and time consuming. Too many bugs need to be fixed. Terrible customer support. No one knows what' s happening. No one takes any responsibility.

Advice to Others

Do not waste time trying to know about this system.

Source: Capterra
 

Kurt from Pine Rest

November 2016

November 2016

Cerner REview

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used cerner for medical records charting while work in a mental health service. It did not have the user friendly feel that I would have hoped.

Source: Capterra
 

Stephen from hatch sc anesthesia llc
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Cerner an ok but antiquated product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this product for several years at a previous job. I did not like it that much. I thought it was antiquated and difficult to use.

Pros

They did pioneer some of the first things in EMARs

Cons

Not well organized, user friendly, or fast. I found it to be very difficult to use.

Source: Capterra
 

Sara from Rocky Mountain Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

Antipsychotics and Interventions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started on Powerchart in Feb 2015. At that time our antipsychotic rate for residents on dementia was at 15.8%
With the use of the behavior tracking and the interventions in PowerChart we have successfully reduced our antipsychotics to 4% !

Pros

I really like the Behavior Eval/Intervention sections. With the use of Results Review you can see what was documented and what intervention was used in a report form to use in your Psychotropic Meetings.

Cons

The only thing I would say is a con is that there is no "Other" or free text box in the behaviors to choose or track something more specific.

Advice to Others

This software can be your new best friend. If used to the fullest, it can save hours of time with the ability to pull information out.

Source: Capterra
 

Ann from Great River Klein Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2016

July 2016

Powerchart LTC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a LTC that is owned by a Health System and the entire Health System went live with Cerner all at the same time. It was a very interesting and intense transition. Overall, for LTC the whole experience was a good one.

Pros

I think the biggest pro is the MAR - our nurses love it.

Source: Capterra
 

LaToya from Karl Kado Podiatry

August 2013

August 2013

Cerner Ambulatory Practice Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, Cerner is the way to go! Thorough training is provided to get you equipped with how to use the program and customize it to your own personal practice and preference. The software is pretty easy to use and things that may seem difficult are made easy with the great customer service Cerner provides.

Source: Capterra