ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

132 Reviews of ChiroTouch

Showing 1-20 of 132

 

from Dr.KyleChiropracticCenter
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

The Best of Show Title goes to Chirotouch!!!

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Likes Best

The people behind this product have the expertise and willingness to support a practice in . every single aspect of the business. I have been in business for a long time and have never had the pleasure of working with such a great knowledgeable, and supportive team. The software developers have designed the system for us the working doctors. This means that from the intake, to the input of soap notes and exams into ipads quickly on the go while in the treatment room, to the EHR aspects of practise this team is working for the success of the working doctor.
Now, I have never actually done the billing personally before as I have always had trained personnel to handle this. Recently I was left with a mess in the billing department and no clue as to how to untangle the snarled backlog, catch up to present day, and to get that department and the clinic finances back in working order. I reached out to Chirotouch support and they gave me Cheryl Davenport, who is the closest thing to an Angel for this profession I have come across. She systematically worked day in and day out with me to untangle the accounts, and bring this doctor up to speed in the accounts receivable and brought me from zero billing knowledge to the point I should have been in knowing the billing aspect of my own practice so that this will never happen again. She did this with humor, and patience and did it at 6:00 in the morning when I had time to dedicate to billing. Her patience and resolve to problem solve is unmatched. I have never found support that comes anywhere close to that provided by Chirotouch.
Chirotouch is truly the Rolls Royce of the Chiropractic Software world. The software you purchase for your office will either make your working world more functional, legally compliant, productive, and ease each day...or it won't. So, consider this software to be an investment in your future financial well being, but also a tool to make each day less stressful and more enjoyable with each action during the day.

Likes Least

Not applicable. This product and team exceeds all my expectations...sorry.just the truth

Recommendations

This software is visually pleasing, intuitive, and comprehensive. The developers have brought the tedious soap notes to heel with ipad menus that really work.
With software I have used in the past I found myself wishing for this feature, or that feature, or wishing the developers had to actually use their own software as working doctors. I have yet to find any features that are missing in Chirotouch.
I have never found a piece of Software that literally does everything you want it to do...There is so much functionality in CT that even though you think it is a great product already..you will find that you think of something you wish to accomplish..and lo and behold you get your trainer on the phone or computer chat(they get onto your computer with you), and you find they already thought of it and they lead you to it.
I also want to admit..I have called up Chirotouch in very stressful situations where my stress was palpable...They handled my emergency and have always also handled my stress very professionally.. they simply are great people behind this and if I sound a bit over the top with the review I will tell you that this is the only product (group of people) I have ever done this for. And, if the team at CT ever reads this...Thank you all!

 

from Nevius Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I really appreciate the customer support that ChiroTouch offers!

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Likes Best

What I like the best about this product and vendor is the customer support. They employ highly trained support technicians to trouble shoot and train on areas that need further instruction or guidance. Cheryl Davenport is extremely knowledgeable, patient and teaches me something new every time I schedule a Direct Connect with her!

Likes Least

As of right now, there is nothing I like least about this product and vendor.

Recommendations

I don't have recommendations for others evaluating this software.

 

from Cornerstone Chiropractic PLLC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Chiropractor, used it for 2 years

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Likes Best

They have a really good training program. The videos are in depth and explain alot. It is very time consuming however and goes over the same things multiple times.

Likes Least

Price and customer support (price and availability)

Recommendations

Look in depth into prices. It is a lot for the software itself and it also has many add-ons and support that cost more!

 

from Advanced Wellness Center
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Product perfect

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Likes Best

Love the ease and details of this software. Been using this system since 2008 and every year they listen to recommendations and make updates that make the office run more efficiently and appease the clients in getting the best appointment.

Likes Least

I have nothing but great words to say about our 8 years of business with Chirotouch.

Recommendations

Look at how the software aides in your practice capabilities and patient requests.

 

from Revere Health
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

This Patient Centered Program is Refreshing

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Likes Best

This program allows patients to interact when checking in and they can click on areas of pain as well as describe symptoms they are having. This helps and keeps patients from saying "I don't know what it feels like but it is bugging me."

Likes Least

Sometimes the system slows up and it requires a few minutes to restart.

Recommendations

This product is only right for people who care about their patients and want the best for them.

 

from Revere Health
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

This Makes Life So Much Easier

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Likes Best

I love the layout. I mostly use it on the tablets and it makes it portable and quick to treat with patients.

Likes Least

Sometimes the system gets jammed up and slows down but this happens rarely and is easy to fix by shutting down and restarting.

Recommendations

Just try it out for a short period of time! It doesn't take long to notice that this product is superior to many others.

 

from Abundant Life Family Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ChiroTouch is decent but don't use CTProBill

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Likes Best

Automatic claims posting to ChiroTouch ledger. Also, if patients had questions about their bill, CTProBill's number is listed on the statement.

Likes Least

CTProBill, the billing company affiliated with ChiroTouch, sent out a statement AFTER we ended our contract with them. So, patients who had questions called them and they said they were no longer working for us. This makes for some pretty confused patients.
Also, when we signed up with CTProbill they said they would refer to our cost-estimates saved within ChiroTouch. They didn't do this so most of the statements they sent out were incorrect.

Recommendations

If you are using ChiroTouch don't use CTProBill. Find someone better to outsource to or better yet hire someone to do billing out of your own office.

 

from Grusky chiropractic center
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Chiro touch review

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Likes Best

I really like its versatility and ease-of-use. It's a one stop shop.

Likes Least

It's on the expensive side compared to other EHR our software. Also due to its ability to do so much, it takes quite a bit of time to learn the software to take full advantage of all its features.

Recommendations

Be patient with the software, and take your time to learn what the system can do.

 

from SSC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Recommended

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Likes Best

The software is a complete practice management system. I prefer to keep my practice small and manageable without relying on many employees so the software replaces the need for help in some ways. I love how well the system manages outstanding claims, balances and any issue for that matter.

Likes Least

I am pretty upset over how expensive the monthly costs have become. I purchase the system because over time it would be more cost-effective however all of the additional add-ons make it more expensive over the long run. I think that they could make the soap note interface more helpful. A lot of that interface is not useful and does not go into the soap notes.

Recommendations

I would recommend this to someone looking for chiropractic specific software that can be used on any computer.

 

from Community Chiropractic Clinic, LCC
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ChiroTouch - a

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Likes Best

Ease of use for new employees, my upper level support person - Advanced support team, text reminders, scheduler.

Likes Least

Reports are limited, has a lot of hidden wonderful gems that most users aren't aware of.

Recommendations

Have quite a few offices that have implemented CT in their offices upon our recommendations. It has helped to have a network of colleagues to draw from when you need a speedy answer. It is really important to do your training and prep before you implement any new software. Go to a colleague's office and work with the software and see if you like the feel and the look, check out the look of the notes. They are all so different and a lot depends on how comfortable you are working with the program.

 

from Coron Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Product

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Likes Best

I work in a multidisciplinary office and have 3 separate Chirotouch accounts. When sampling other software programs, none came close to the ease of use or the amount of capabilities that Chirotouch has in all areas of patient care. Here are my 4 favorite features:
4) The use of the text reminders for appointments has increased my offices compliancy ratings and improved communication between the staff and patients.
3) The reports populated in the patient's charts in regards to outcome measures. The grading, graphing, and comments are superb and extremely time efficient.
2) The ability to create macros for any condition and verbiage that I want. This adds to the uniqueness to me and my practices.
1) The customer service is unparalleled. I feel like my needs are addressed and everyone, especially Pep, goes above and beyond to help my practice succeed. The personal attention and time taken to teach and instruct in how to manage the system is more than I could hope for.

Likes Least

Really hard to say. I am very happy with the service and product.

Recommendations

Feel free to look at other platforms. You might find easier to use and learn, but you won't find a better or more comprehensive one.

 

from Health Goals Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great for notes, but "back office" isn't as functional as others

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Likes Best

The Macros are easily customized, allowing for accurate and FAST note taking. You can also easily schedule for multiple practitioners. It's great to have my iPad in the rooms with my patients, and I can quickly finish a daily SOAP note with just a few clicks.

Likes Least

Customer support, often takes a long time to get back to you. Also, it can often be difficult to get the right reports, and on the billing end of things it just seems more labor intensive than other programs I've used in the past. Search capabilities are also not what they could be, for example, in searching for a diagnosis, you can search by code or description. If looking by description, you have to search with exactly what it starts with, there are no capabilities to pull words in the middle of the description or portions of descriptions. Also, lots of add on charges.

Recommendations

Find one that doesn't add on a charge for every extra service. Customer support costs extra, patient reminders cost extra, a BETTER version of note taking costs extra. It just seems everywhere you turn there is an additional charge.

 

from South Boulder Healing Center
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Product!

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Likes Best

Chirotouch is a very easy system to learn. Staff and doctors were comfortable navigating the entire system within a few weeks. I like the ability to customize the SOAP note format, and although that took some time intially, it has certainly paid off. SOAP notes are a breeze and I love leaving at the end of the day and all my notes are completed!
Chirotouch has some great built in features such as Messaging, which has made front desk communications much more efficient and easy. The Alerts section is a great tool for reminders about particular information I want to see on each patient visit (such as radiology findings, contraindications, and particular spinal techniques)
Chirotouch puts forth a great effort to stay ahead of changes, such as EHR implementation and ICD-10. Both were very easy to implement, and the ICD-10 Wizard made the coding transition seamless. We had no claims rejections for coding errors.

Likes Least

One of the reasons that our office chose to switch to Chirotouch was the low support cost. However, that cost went up unexpectedly, while wait times for IT support increased (sometimes taking 20-30 minutes in a que of 10 or 15 people to get a question answered). On occasion when the call or IT Chat was finally picked up, they were unable to provide an answer. However, upper level support, which our office sometimes needed to involve, was extremely proficient and provided outstanding support. Our questions were always answered promptly, and the few times when we had a particularly tough problem, upper level IT support was AMAZING. In the end, our questions have always been answered, and the few particularly challenging things we had come up, got resolved and we moved forward quickly.
Chirotouch has grown quite a bit in these last few years, requiring additional staff to be hired. It has been apparent that there are new IT people who are not totally familiar with all the workings of the program, and it has taken time for them to get up to speed. This seems to be improving some, and we are hopeful that support costs stabilize and the customer service experience improves.

Recommendations

Chirotouch shines as a fully integrated system. It may offer more than necessary for a very small office, but it's capabilities are quite amazing.
The demo videos give a very good feel for the different modules and aspects of the program to help determine if it fits your needs. Overall, I think it is a great product.

 

from RAINBOWCHIROPRACTIC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Chiro Touch is awesome!

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Likes Best

I love the fact that I can do the billing myself, less than 10 mins. Customer service are excellent, very professional. The program is so easy to learn and use, my massage therapists and interns can use CT w/in 5 mins. of demonstration. We are almost paperless. Our patients are so impress with our high tech office.

Likes Least

Of course we have a little issue with the training at the beginning but its all good. Just hope that CT working on- no charge on extra services, these services should be included in the monthly support fee.

Recommendations

Chiro touch is awesome! At first, I was hesitated buying CT software, I had never invested in anything that expensive (except for my X-ray machine) but now I think it was the best investment that i had ever made in 25 years of practice. Tax write- off and make my office run a lot smoother, even when I do not have front office staff , I can still schedule and see patients.

 

from San Diego Chiropractic Group
Specialty: Chiropractic
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Superb product and support!

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Likes Best

The last 5 years have seen so many changes to our profession from EHR, PQRS, ICD-10, to CMS forms and Chirotouch has always been proactive and prepared to guide us through the changes. It is rare to find a software where BOTH the billing and the EHR systems are outstanding and easy to learn and use.

Likes Least

I have never had any issues with the product or vendor, on the rare occasion that a question couldn't be immediately answered, they took the time to investigate and research my issue, and then got back to me the next day and it was answered and issue was resolved.

Recommendations

The product price and support are very reasonable for the value. We have increased on income by saving time, increasing collections, reducing no shows, and allowing us fast and easy chart noting and documentation. You get what you pay for, so though Chirotouch is not the cheapest on the market, it is by far the best and worth the investment for something that touches almost every aspect of your practice.

 

from Stelios Spine and Health
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Chirotouch

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Likes Best

Superior product. Customer service has been available and very supportive to the need's of my new practice's software. I've worked with several different EHR software programs and Chirotouch is the best and most user friendly

Likes Least

Too early to determine what I least like about this emr system

Recommendations

There are a lot of options to customize chirotouch to your needs. Take your time and make it your own

 

from Levine Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

ChiroTouch; like having another staff member

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Likes Best

I've been using this software for 9 years now and the ROI has paid off handsomely. Since I run a solo practice I do everything in the office...And I do mean everything. ChiroTouch has been like having a staff member who is always on time, never takes a sick day, and doesn't ask to be paid (haha). But seriously, the ease of scheduling, electronic billing, printing patient monthly statements, tracking my monthly numbers and growth, etc . has made my operation seamless. I love the additional services as well; from the automatic data backup to software updates and from the responsiveness of the people at ChiroTouch. The effort and thoroughness they provided during the transition to ICD-10 was service above and beyond. And, to this day I still speak with the guy who I originally spoke to 9 years ago when I first purchased the product. He's like an old friend who through the years has called on occasion just to say hi. Who else does that?

Likes Least

Sometimes the wait times for tech support via phone have been long, but I understand the company just increased their tech staff

Recommendations

Before purchasing ChiroTouch 9 years ago I had tried the products from two other vendors. I had been very frustrated with a variety of issues from graphics, to ease of data entry, to accessing phone support as well as the condescending attitude of some of the tech staff. I guess my recommendation is that if you currently have a product other than ChiroTouch do a top to bottom evaluation of performance and customer service and if you can't give 5 stars across the board then take a good look at ChiroTouch. I was sold from day 1 and never second guessed my decision.

 

from TCWC
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Chirotouch IPad Software

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Likes Best

This product is very easy to use and with it being accessible on an iPad this makes it easy for our service providers to keep track of their patients in a timely fashion as well as keep up with chart notes and charges.

Likes Least

The only problem I have is not with the product or vendor, but with Apple updates. This can sometimes cause a glitch in the Chirotouch software if the Apple software is not up to date.

Recommendations

I recommend using this software because it is easy to use and convenient with a busy office.

 

from Advanced Medical & Rehabilitation of Miami, Inc.
Specialty: Chiropractic
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

8 years and counting with Chirotouch

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Likes Best

The program is very user friendly and easy to teach to others. From scheduling to billing, Chirotouch has made their program easy to navigate through. The macros have made documenting visits compliant and very detailed. Being in a Phys Med office, Chirotouch is still able to keep up with the demands of the ever changing field. We can customize our macros to meet all guidelines for Medicare and all major medical insurances. I have used several other programs and none come close to Chirotouch!

Likes Least

In the past it was difficult to get through to the tech support, but they have honestly corrected this problem. You can also use the Live Chat to get help if in a rush.

Recommendations

Chirotouch will make your documentation meet all requirements for insurance companies. These days it is not if you are going to get an audit but when will you get an audit. I have been through several just wanting our medical records and we have been able to pass each of the audits thanks to the documentation. The program allows you to be more organized and it can generate reports within seconds.

 

from Cafe of Life Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Dr. Steph loves Chiro Touch

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Likes Best

Chiro Touch makes my practice simple and easy. It manages so much of my office and automates a ton of processes so that my staff and me can focus on taking care of our patients. I love the patient self check-in on the iPad, it's like a digital sign-in sheet that is HIPAA compliant. I also really love the automatic patient text message appointment reminders. I know that this helps patients stay compliant to their care plans. We just started using the My Chiro Town app where patients can schedule their appointments from their smart phones.

Likes Least

I wish it was easier to access my chart notes from home, there is a way to do it but I guess this provides security so it's not that bad.

Recommendations

Call them for a demo and remember that everything can be customized. I don't do much insurance billing so there are a lot of insurance features in the software that i don't use but there are plenty of other features that are really important to my practice.

 
 
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