ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

148 Reviews of ChiroTouch

Showing 1-20 of 148

 

from Good Life Chiropractic, PA
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ChiroTouch is Best in Class

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Value for Money

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Likes Best

Software is easy to use, simple to configure out of the box and onboarding help is readily available.

Likes Least

Annual maintenance fee is significant and first level tech support experience can be disappointing and frustrating on occasion.

Recommendations

I had worked in another practice using this same software so I was an educated consumer which really helped when it came time to implement. I would recommend that potential buyers take the time to visit several practices where the software is in use and ask questions of providers and billing managers.

 
 

from SHC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Disappointing product -- especially for the price

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Likes Best

It's super customizable -- a pro, and con. Customer support is typically pretty quick to be able to answer questions.

Likes Least

Not intuitive at all, doesn't follow basic patterns of computer use. Buttons don't make sense and it is not very easy or obvious how to navigate many of the features. Being customizable is great, but in doing so, it's a long and painful process. The interface is super dated, looks like a program out of the 90's.

There are a whole lot of annoying details about this product, I could go on. Instead, I will say, find a cheaper (It's RIDICULOUS how expensive this software is...and there is no returning it even after a short period of time using it. Once you get it you're locked in for life...I tried)program that maybe isn't too spectacular but trust me, neither is Chirotouch.

Recommendations

I simply would not recommend this program to anyone. Move on and read reviews of the next product.

 
 

from Health Quest Chiropractic & Physical Therapy
Specialty: Chiropractic
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

With them from the beginning

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Likes Best

We've grown and expanded with ChiroTouch since 2007. There is a lot of versatility and customization to adapt the software to the way you practice. We use it in a rehab-focused environment with 3 doctors and 4 CAs. Customer service is very responsive and updates are fairly regular.

Likes Least

Really wish there was an effective cloud-based option.

Recommendations

Be prepared to invest some time to effectively set up the macros, but it will be well worth it.

 
 

from Durbin Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We've used ChiroTouch for five years. Like it a lot.

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Likes Best

Great support when we need it. Without exception, everyone we work with at ChiroTouch seems to know exactly what we need.

Likes Least

I have nothing negative to say about ChiroTouch; they have been great to work with.

Recommendations

Give yourself and your staff time to learn this or any other system.

 
 

from Boe Integrative Health
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Just not very impressed

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Likes Best

I'm very neutral on this product, as I said just not very impressed

Likes Least

No ease of scheduling, posting payments, every task requires flipping several different screens, training was exhaustive taking several weeks watching video after video and only speaking with a trainer on very few occasions. I'm not new to this and have used many different programs during my career. I really don't feel that Chirotouch has made my job easier.

Recommendations

If you will be happy with being trained by watching videos and very little hands on support then this is the product for you

 
 

from Maximized Living
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ChiroTouch works well

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Likes Best

It serves its purpose but doesnt' go "above and beyond"

Likes Least

It doesn't have strong billing features but does have a good system for tracking patients.

Recommendations

Make sure you're getting what you want with billing features and patient database features.

 
 

from Grove Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I have used this product for 2 years in my office.

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Likes Best

Easy to use, customizable macros, great reports for billing and AR

Likes Least

We have had a string of glitches and computer problems that have cost us time and money.

Recommendations

Cloud based EHR is the way to go, our desktops had trouble running this software.

 
 

from Cypress Creek Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Chirotouch review

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Likes Best

The chiropractor at the facility loves Chirotouch because it makes his notes easier.

Likes Least

Its reporting capabilities. I would like to see reports ran off insurances and balances, not case types.

Recommendations

Have someone who knows the system they are using now be the one to evaluate the software.

 
 

from The Wellness Connection
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ChiroTouch is WONDERFUL!

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Likes Best

The software has a lot of docs preset that helps same me time!

Likes Least

In between updates to the software it runs a little slow.

Recommendations

Highly recommend! It is easy to easy and has a lot of training videos to help a long the way!

 
 

from Haan Family Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Helpful in everyway!

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Likes Best

This software helps our office run smoothly! The customer service we have received has been one of our biggest tools. If we have a issue that comes up, I know we will have help fixing it or training on how to overcome it ourselves within the day! Cheryl from the training department feels like an old friend. She is always willing to walk our staff through things in a comprehensive way.

Likes Least

Sometimes our wait time for customer services can be a bit long, however they do give us the option of leaving a message to hold our place and call us back.

Recommendations

Give it time. With any change there will be issues. The CT staff are always willing to walk you through it--even if it is the 3rd or 4th time. They are knowledgeable and professional.

 
 

from Integrated Health of Lakeland
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Our practice spine is Chiro Touch

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Likes Best

We have been using Chiro Touch for 6 years. Chiro touch is the spine of our practice. It handles everything from scheduling appointments, patient soap notes, including outcome assessments,, medical billing with an incredible AR system. Development is always on top of government changes. New releases come out several times a year. Cheryl Davenport has been instrumental in helping me implement all of the components of the software to insure a quality data base. My direct connect with Cheryl has been a true lifesaver. Anytime I have a question I can schedule an appointment with her and she calls back to help me resolve any issues I have. The calls are always handled with encouragement, compassion, and happiness. We always leave our session with resolve, smiles, and laughter!

Likes Least

There is nothing I do not like about the software. Chiro Touch is a great team of people that help us run our practice!

Recommendations

If you are coming out school they taught you how to be a doctor but not how to run your practice. As I said earlier Chiro Touch has been the backbone of our practice so that we all can create healthier people for a better world.

 
 

from Mats Mats Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Making electronic data entry and EHR easy.

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Likes Best

The software has been made to make you feel at ease. Everything interacts well together, from chart notes, to accounting, to EHR, to modifying hot buttons making all tasks easier. Other programs we had tried were clunky, hard to connect the dots. The vender has been upfront and honest. They truly seem to want to know the programs problems and how to fix them. We have modified the software to work in a mostly cash, wellness clinic. Sending off the billing takes 10 minutes, only if I have to correct the errors the software finds for me. This works in our small clinic. I spend 5 hours a week taking care of the books and billing, then I'm off to my professional work. The Doc uses this on her own for check-in, chart notes, and scheduling. Leaves lots of free time for her.

Likes Least

What did I like least, the price tag. I tried other free, or less expensive (up front) software. This is really a case of "you get what you pay for". We are now in our fifth year with ChiroTouch, what a great investment. I really don't have any negatives on this product. It's a perfect fit for our clinic.

Recommendations

Talk to others who have used it. As with learning anything new, the learning curve may seem long. The online help, instructional help, and one-on-one help allows to learn the basics fast. We probably use a third of it's capability for our practice, and we think it's incredible.

 
 

from Lawlor Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Support

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Functionality

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Value for Money

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Likes Best

I like that the software has everything you could need to run a busy practice smoothly and efficiently. The support team wants you to be successful and they want to teach you all that the product has to offer. They are constantly showing me new ways to save time and utilize tools that I already have to be more efficient.

Likes Least

Quick live chat help is not very helpful usually. However, a phone call with the support team is quick to resolve issues and answer any question.

Recommendations

Everything your practice needs is right here in this one product.

 
 

from Advanced Chiropractic Center
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Best we've used!

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Functionality

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Likes Best

The training and subsequent customer service is fabulous. The ability to reach someone immediately who can and will help is invaluable. ChiroTouch actually does what the other two programs that we used only claimed they could or would someday be able to do. The billing and reconciliation with CT Proclear is a fantastic time saver.

Likes Least

The only downside I can think of is that some of the software to make the program fabulous requires an additional monthly fee. The upside of that is you're not paying for all of the extras if you're not going to use them.

Recommendations

ChiroTouch is worth the investment. We tried two other programs and they were a waste of money as well as excessive amounts of training time.

 
 

from Dover Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great investment

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Functionality

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Value for Money

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Likes Best

We are so dependent on ChiroTouch software that we repurchased the software after selling our previous clinic and opening another. Some of the reviews here have mentioned frustration with long wait times when trying to reach Support; I have to say that this problem has been corrected. I have only experienced short wait times every time I've called the last six months (my call is answered right away, or after no more than 5 minutes). The Support department is fantastic! Every employee I've talked to has been very well-versed in the software and it's features. There is a learning curve for the staff and the doctor when first implementing CT, but the training is very complete and gets you up and running quickly.

Likes Least

I really don't have any negatives to say about the product.

Recommendations

If you are on the fence about making the purchase, just jump in and do it. I was at that point, too, and I honestly wish I had done it sooner. Don't forget that you can take advantage of the Section 179 tax deduction the year that you buy - even if you finance the software.

 
 

from Stallings Chiropractic
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Excellent product. Love working with ChiroTouch.

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Likes Best

Ease of use, multiple features, hands on training, and excellent customer service. They are always there to help and listen to suggestions for improvement. I love the online chat feature!

Likes Least

I don't have anything I dislike about the software.

Recommendations

Just try it. You are going to love it. The customer service is amazing.

 
 

from Dr.KyleChiropracticCenter
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

The Best of Show Title goes to Chirotouch!!!

Ease-of-use

Functionality

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Likes Best

The people behind this product have the expertise and willingness to support a practice in . every single aspect of the business. I have been in business for a long time and have never had the pleasure of working with such a great knowledgeable, and supportive team. The software developers have designed the system for us the working doctors. This means that from the intake, to the input of soap notes and exams into ipads quickly on the go while in the treatment room, to the EHR aspects of practise this team is working for the success of the working doctor.
Now, I have never actually done the billing personally before as I have always had trained personnel to handle this. Recently I was left with a mess in the billing department and no clue as to how to untangle the snarled backlog, catch up to present day, and to get that department and the clinic finances back in working order. I reached out to Chirotouch support and they gave me Cheryl Davenport, who is the closest thing to an Angel for this profession I have come across. She systematically worked day in and day out with me to untangle the accounts, and bring this doctor up to speed in the accounts receivable and brought me from zero billing knowledge to the point I should have been in knowing the billing aspect of my own practice so that this will never happen again. She did this with humor, and patience and did it at 6:00 in the morning when I had time to dedicate to billing. Her patience and resolve to problem solve is unmatched. I have never found support that comes anywhere close to that provided by Chirotouch.
Chirotouch is truly the Rolls Royce of the Chiropractic Software world. The software you purchase for your office will either make your working world more functional, legally compliant, productive, and ease each day...or it won't. So, consider this software to be an investment in your future financial well being, but also a tool to make each day less stressful and more enjoyable with each action during the day.

Likes Least

Not applicable. This product and team exceeds all my expectations...sorry.just the truth

Recommendations

This software is visually pleasing, intuitive, and comprehensive. The developers have brought the tedious soap notes to heel with ipad menus that really work.
With software I have used in the past I found myself wishing for this feature, or that feature, or wishing the developers had to actually use their own software as working doctors. I have yet to find any features that are missing in Chirotouch.
I have never found a piece of Software that literally does everything you want it to do...There is so much functionality in CT that even though you think it is a great product already..you will find that you think of something you wish to accomplish..and lo and behold you get your trainer on the phone or computer chat(they get onto your computer with you), and you find they already thought of it and they lead you to it.
I also want to admit..I have called up Chirotouch in very stressful situations where my stress was palpable...They handled my emergency and have always also handled my stress very professionally.. they simply are great people behind this and if I sound a bit over the top with the review I will tell you that this is the only product (group of people) I have ever done this for. And, if the team at CT ever reads this...Thank you all!

 
 

from Nevius Chiropractic
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I really appreciate the customer support that ChiroTouch offers!

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Likes Best

What I like the best about this product and vendor is the customer support. They employ highly trained support technicians to trouble shoot and train on areas that need further instruction or guidance. Cheryl Davenport is extremely knowledgeable, patient and teaches me something new every time I schedule a Direct Connect with her!

Likes Least

As of right now, there is nothing I like least about this product and vendor.

Recommendations

I don't have recommendations for others evaluating this software.

 
 

from Cornerstone Chiropractic PLLC
Specialty: Chiropractic
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Chiropractor, used it for 2 years

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N/A

Likes Best

They have a really good training program. The videos are in depth and explain alot. It is very time consuming however and goes over the same things multiple times.

Likes Least

Price and customer support (price and availability)

Recommendations

Look in depth into prices. It is a lot for the software itself and it also has many add-ons and support that cost more!

 
 

from Advanced Wellness Center
Specialty: Chiropractic
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Product perfect

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Likes Best

Love the ease and details of this software. Been using this system since 2008 and every year they listen to recommendations and make updates that make the office run more efficiently and appease the clients in getting the best appointment.

Likes Least

I have nothing but great words to say about our 8 years of business with Chirotouch.

Recommendations

Look at how the software aides in your practice capabilities and patient requests.

 
 
 
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