ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch EHR, combines exceptional support and tablet device integration into an innovative and advanced software package. Integrated Practice Solutions, Inc. designed ChiroTouch to streamline operations, improve patient care and maximize practice profitability.

ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to twenty-five providers. It combines electronic health records, billing, patient scheduling, outcomes assessments, and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes, and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing, and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging, and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

ChiroTouch was first developed in 1999 by Ron McNeill and Michael Failla, an experienced chiropractor. The company reports a 99% retention rate.

 

Supported Operating System(s):
Windows 8, Windows XP, Windows Vista, Windows 7

67 Reviews of ChiroTouch

 

from Ammons Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Look long and hard before buying ChiroTouch.

Ease-of-use

Way hard. It's like everything about the patient is in different baskets. You can't simply click to look at an FOA form the patient filled out; there are several steps to get to it. Even to go to the ledger from the doctor notes screen, you have to go to a different part of the system and type the patient's name in to see the ledger.

Functionality

Compared to my old system, the notes took longer and were no more compliant.

Product Quality

It does not function like a coherent software. It is more like a lot of different pieces that you have to access.

Customer Support

They were friendly and truthful about the product. The main billing trainer told me "our system just is not designed from the ground up in a way that will allow it to make those front desk calculations the way your old system did."

Likes Best

The Meaningful Use aspects of the software are laid out well and easy to use. The scheduler and in office patient tracking worked well.

Likes Least

The software really seems like it is a lot of different parts that were randomly made to work together. They advertise that a patient can fill out forms online and have them go right into the system. They do, but you have to manually put in the notes. The iPad use for FOA forms works, but you have to go through numerous steps to get it into the note. The notes are really clunky, and it takes a lot of reading to get the note done. All of that is bad enough, but the front desk checkout is 20 years behind the times. I have had software for 15-20 years that would figure how much the patient owes at checkout based on their primary and secondary insurance. Their salesman told me it would do this, but it will not. I found out the hard way. Not only that, but if the charge is for some reason less than the copay, it charges the patient the copay. I used the system two days and made several patients mad. They were used to knowing exactly how much they owe, and this system overcharged several of them. CT's solution was to just wait for insurance to pay and then collect what is owed. This was something that I did not even think to ask them about when I was looking because I figured any current software could do those calculations. I guess if you are a cash practice and don't accept insurance, this may not be a big concern, but for us, it was very important. I purchased the system because I thought the iPad check-in and FOA functions would enhance our ability to handle patients efficiently, but it did not; in fact, it made things worse. The other thing they do not tell you is that if you have over 10 computers, you have to purchase additional software to make their system work. I went back to my 8-year-old software and suffered the loss.

Recommendations

Be careful! Look at every little aspect and don't take anything for granted. Pay very close attention to how many clicks it takes to create a good compliant note.

 

from Maple View Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

My second go-around with ChiroTouch, and I'm Loving it!

Ease-of-use

It requires customization, which requires time and, more importantly, commitment, but the initial setup is complete, it's very easy to navigate. Commitment during training is absolutely necessary.

Functionality

We see 300 patients a week, and we needed a system that could keep up. Once learned, it serves us very well!

Product Quality

In the beginning, what I thought might be bugs was actually my staff not understanding how the software worked. Overall, the quality has been very good.

Customer Support

In the first few months, we have needed support a lot, and they are always friendly, helpful, and - most importantly - honest. If not for support in the beginning, we would have really struggled, but they do a good job of seeing what we aren't seeing and going over and above in not only resolving the issues, but explaining why they are happening. We made a lot of mistakes and thought it was the software, but they never made us feel silly for asking.

Likes Best

I love the fact that this is a company that passionately gives back to the Chiropractic profession through The Foundation for Chiropractic Progress. We all should be so passionate and generous to give back to the promotion of our philosophy! The product, while challenging to master, keeps surprising me feature-wise. The trainers and the support team have been like our partners in helping us get the most we can out of it. They actually care!

Likes Least

Sometimes, the phone wait times are too long, but that has improved a ton in the last few months, and once you have someone on the phone, they have always been very helpful. I've had to ask for a supervisor when I reached a newer staff person, but they have all been very responsive and sincere in their attempts to help. There are many feature add-ons that come at a cost, and I wish there was an all-inclusive price. They are not overly expensive, but every penny counts.


Recommendations

This is my second round of owning ChiroTouch. I originally bought it at a time when I (and, more importantly, my staff), really wasn't committed to focusing on learning it. I was disappointed in what I thought it could and could not do, so I sold it and went back to what I was using. It took a year to realize my mistake, and I bought ChiroTouch again. This time I did the training myself, and I owned the project of implementing it. I could not be happier.

 

from mBody Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Worst software I've used to run a chiropractic office.

Ease-of-use

They have these horrible training videos that are way too long. You would have spend about 100 hours watching videos to feel like you have an idea of what you are doing.

Functionality

I like the EHR, but that is it. It's not worth it for all of the problems I've had with the scheduler or for the difficulty and lack of intuitiveness for the rest of the product.

Product Quality

I'm so sorry I bought this product. It's like they created one module and then stacked another on top of it. Things don't flow well at all.

Customer Support

I was really spoiled by the customer service from our previous vendor. I bought ChiroTouch last year when they were having a sale, and I think they got an onslaught of calls and were unable to keep up with them. As a result, I never got anyone who knew what they were doing for at least six months. Now, a year later, they have assigned us an expert who does know what he is doing. But he still has not been able to resolve our ongoing problems with the scheduler.

Likes Best

I like being able to use my iPad to take notes. That is all.

Likes Least

Everything. Their support is absolutely terrible. Usually, I figure out the answer to the problem before their support staff does. Going back and forth between the scheduler and front desk takes a lot of time. To integrate credit card processing, you have to use Cash Practice, which charges a lot of money every month. You even have to pay for the appointment reminders. For the price, you would expect these things to be included.

Recommendations

Try other systems first. I was lured by the bells and whistles that didn't even work well in ChiroTouch a year ago and have regretted that decision every day.

 

from Davis Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best chiropractic software I have used in my 13 years in the field!

Ease-of-use

It is very user-friendly. I have trained many staff members on it, and they pick it up easily.

Functionality

I am able to get my job done more quickly and effectively.

Product Quality

Software updates are sometimes a bit tricky, but they always work out the kinks.

Customer Support

As the day goes on, customer service gets very busy. But when you can get someone, they are very helpful.

Likes Best

It flows the way a chiropractic office does.

Likes Least

I don't find the recall system very helpful, but you can work around it.

Recommendations

Utilize the training resources. The software has so many wonderful functions; you don't want to miss out on any.

 

from Charlotte Sports Performance and Rehab
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Smooth and user-friendly software

Ease-of-use

The software is pretty easy to use and user-friendly. There are also training videos and online support that clarify any questions.

Functionality

Very well. Billing, scheduling, notes, etc. are functional with our practice.

Product Quality

Overall, the software is well-designed. Some of the services offered, like appointment reminders and new patient intake forms, have glitches that sometimes occur.

Customer Support

The online chat sessions are very helpful. If the techs cannot answer your question, they will remotely access your computer and assist that way.

Likes Best

I love how this product is so easy to navigate through. The online support we get during business hours is also extremely helpful.

Likes Least

I have found glitches with some of the services offered through ChiroTouch that I would like to see worked out.

Recommendations

Watch the training videos. The software offers a lot. Just become familiar with all of the services and how to take advantage of them.

 

from Adv Care Chiro
Specialty: Billing services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch meets all our needs and then some

Ease-of-use

There a few small insurance posting items that were easier on other software.

Functionality

This software does everything easily and with good documentation to explain it.

Product Quality

Every aspect of billing is covered by this software, and they do extra things like help with the Government EHR.

Customer Support

The support and extra services are invaluable, like EHR assistance.

Likes Best

The support has never failed to quickly solve my problems.

Likes Least

It is very expensive but worth every penny, and the fantastic financing made it available to us.

Recommendations

Ask around to other offices, and see what they say about their software. You will most often talk with Chirotouch owners who love their software.

 

from HWCC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Tried it for four months and went back to old software

Ease-of-use

It took a long time to set up. The pre-use training wasn't very good, so we learned a lot on our own.

Functionality

This may have been because of some resistance on the staff's part, but we only collected about 40% of what expected collections were. We went back to our old software and are still collecting nine months later on old insurance.

Product Quality

It had good options, but the flow wasn't very user-friendly.

Customer Support

Whenever we had a "Can we do this?" question, the response was "I would like to say yes, but..." or we would be bounced around and put on hold while we waited for an answer.

Likes Best

They had lots of options for customer support. They were friendly when we called.

Likes Least

We were told that online chat support had an average wait time of seven minutes. Well, in truth, we would connect, wait seven minutes, and be disconnected three times, on average, before we actually got through.

Recommendations

Call around to your local chiros. See what they use and why.

 

from Pointe Village Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to Operate!

Ease-of-use

It's very easy to someone who works with computers on a daily basis. If you are not as tech savvy, you might have a few issue and need guidance, but other than that, it is a pretty straightforward, to-the-point system.

Functionality

It keeps everything really organized. The only thing ChiroTouch could add is a daily deposit sheet.

Product Quality

It is a great quality program. It has a lot of really nice features that are over the top.

Customer Support

Costumer service is great. I love that they are readily available most of time, and if I do have to wait, it isn't longer than 10 minutes!

Likes Best

It is very easy to learn and operate, and it is a great billing/accounting program for any chiropractic office. It keeps everything organized, and I love the iPad check-in!

Likes Least

The only thing I would change is the reports. I would like to have a daily deposit sheet with the name, type, and amount of payment, which ChiroTouch does not have.

Recommendations

Pay very close attention to what patient you are on. It often moves quickly, and it's easy to put the information in the wrong person's records, so you just have to pay close attention.

 

from Pointe Village Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Extremely impressed

Ease-of-use

Using the software itself is easy once you input all the data to get started. Inputting the information that you need is not hard and Chirotouch helps you whenever you need it.

Functionality

Again, we had another EHR software and billing software and they did not compare to Chirotouch for ease of use and customer support.

Product Quality

Chirotouch is always keeping up with changes in the industry and makes frequent updates to the software.

Customer Support

They have one the best customer support systems that I have every worked with.

Likes Best

The Chirotouch software is very complete and does pretty much anything you would want it to do. As for Chirotouch, they are a very professional company and provide complete training and exceptional help along the way. They are easy to get in touch with either by phone or through online chatting and always answer our questions.

Likes Least

The only daunting thing about this software is that it can be a bit overwhelming, because it can do anything you want it to do. Figuring out what options best serve your office can take some time.

Recommendations

We were on another EHR software and I can tell you Chirotouch is so much more complete. There isn't even any comparison. The things that frustrated us about the other software are things that Chirotouch has made easy.

 

from Phipps Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch has many glitches

Ease-of-use

The product took a while to learn, but once you learn what you are doing, it is not that difficult to use.

Functionality

The product is missing all of the things they originally told us were included in a one-time price.

Product Quality

The product is based on a good idea but poorly executed.

Customer Support

Over half of their online support team seems to have very little knowledge about their product. The trainers are not very thorough when training and skip steps.

Likes Best

I like that I am able to access my schedule online and that the doctor has the ability to access a patient's file from a computer or iPad. The macros help the doctor immensely.

Likes Least

The support is not good, over half of the support does not know what they are talking about. Today, we found out they missed part of our training, so we had to resend that past month's claims all over again. When ChiroTouch was offered to us, they told us that we could do so many things with it and that those things were all included in the pricing. When we finally signed up, we realized that they have very few features you do not have to pay for, and the ones you do have to pay for were the ones that sold our office on ChiroTouch in the first place.

Recommendations

I don't have any recommendations for others evaluating software.

 

from LaScala Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product!

Ease-of-use

Everything is very user-friendly, and if you are even half computer literate, you can figure it out. If you can't, the support level is awesome.

Functionality

It actually has way more than we need because we are a very small office.

Product Quality

A lot of work has been put into the programming and development of this program, and it shows.

Customer Support

No question is too stupid. You can call, set an appointment, or live chat with someone.

Likes Best

I like the ease of the whole process. They were very upfront with all charges and information, and what you see is what you get. And the support system is great.

Likes Least

There are products that you can add on like the iPad program, but for the price you pay, I think it should be included.

Recommendations

This software has been designed extremely well. Everything syncs together nicely. It is on the pricey side, but it has made my life so much easier that it is worth every penny. Oh, and the support system is amazing. I had nothing with our old software.

 

from Lipton Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Mostly good but with some kinks!

Ease-of-use

It took many hour of training. There are a lot of details to remember, but it's worth it in the end, I hope.

Functionality

The ledger system is confusing and difficult to use. Everything else works well.

Product Quality

It's well-designed to enhance the office flow and production, but the back office accounting needs some work. It's not nearly flexible enough.

Customer Support

We had scheduled trainings to get up and running. I love their new PALS program where you can schedule a 20 or 30 minute session with a trainer whenever needed. The availability of these sessions is good. It's easy to schedule online.

Likes Best

I like everything but the ledger system. I like having the patient's picture in the file. I love the text/email reminders. This saves a lot of staff time. I like the front desk screen because it keeps you from forgetting to enter charges or check out a patient. We used to use a paper charge slip that then had to be entered manually by the staff. It makes the front desk job much easier. I like using the iPad for patient notes. We have been able to increase our patient flow and be more organized. We have also decreased our cancellation rate because of the text reminders.

Likes Least

The ledger system. There are too many different ledgers to look at, and they all have a mind of their own. It's impossible to customize for your particular needs. They need to make a simple accounting ledger that you can control. The system tries to split charges and put them on different ledgers. It's confusing!

Recommendations

It's set up best for in-network practitioners. It's great for a busy office once you are comfortable with it for day-to-day operations. It's helpful if the doctor is computer literate.

 

from Boulder Chiropractic Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of Chirotouch

Ease-of-use

The time savings are worth the high cost of the software.

Functionality

The only thing that my office would benefit from is the ability for patients to schedule online (at this point, patients can only request appointments online).

Product Quality

Everything about the software is polished and professional.

Customer Support

I was a little frustrated in the beginning, but they have improved it, and we are very happy.

Likes Best

Chirotouch has made billing a cinch, and the note-taking part of the software is fast, simple, and easy to use. It has cut the time I spend on billing and note taking significantly, leaving more time for practice building and patient retention.

Likes Least

When we signed up with Chirotouch, they had just run a big special and apparently had signed up tons of users, so our training (which was awesome once we started) was delayed. We had to wait when we had to call in for support. In the last few months, the support has been much more prompt and not an issue.

Recommendations

I would recommend you get Chirotouch! Be patient with the training, as it is intensive, but well worth it.

 

from Muncy family chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product

Ease-of-use

The flow of notes and the way they present to front desk for the staff on check-in or checkout is nice.

Functionality

It meets our needs very well. It does the billing and everything efficiently.

Product Quality

It does most of the work for us. We have only to enter a few keystrokes, and a patient visit is accomplished.

Customer Support

The support is good. They have always fixed any problems we have had. They are very friendly.

Likes Best

I like the ease of use and that it's simple to integrate into the practice.

Likes Least

The wait on service calls can be long, but that's only because they are super busy.

Recommendations

Look at the recently released EHR notes. They are smooth and easy to navigate.

 

from Bellucci Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best Software in the World!

Ease-of-use

The screens are all easy to understand. Everything is at your fingertips.

Functionality

The billing and credit card processing are key to having everything in one place.

Product Quality

The screens are user-friendly, and everything is at your fingertips.

Customer Support

Calls are answered live by a real person. They have a very knowledgeable staff.

Likes Best

The product is easy to use, and the support is great.

Likes Least

Absolutely nothing. I have not encountered anything I do not like about this software.

Recommendations

When switching my practice over to an EHR system, I went through demos with 10 companies in total. As a doctor with no computer experience, the ease of entering in the chart notes was key. This software was the best. Check out the automated bullets for entering chart notes.

 

from The Texas Health Clinics Plano
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very robust EHR!

Ease-of-use

Accounting works in a very logical fashion. Scheduling multiple appointments is amazingly easy!

Functionality

The only thing missing is an (inexpensive) CRM integration.

Product Quality

Updates and new features are rolled out with frequency.

Customer Support

We can end up with long waits on customer support personnel, but the quick chat feature is almost always available (during work hours). Scheduling a custom training or specific support call is easy with a couple of days' notice.

Likes Best

I like the ease of use. Their support people are generally pretty nice and responsive.

Likes Least

It does feel, at times, like we're being nickled and dimed; on top of the software and maintenance fees, we pay for a secure, HIPAA-compliant backup, text/email reminders, and the phone app. I wish there were more CRM integrations as well.

Recommendations

Consider the hardware you have/are willing to buy to run your practice. We picked ChiroTouch because we could use our iPads (and those apps were built ground-up for Apple); others required Windows 8 PRO machines, which are much more expensive. Software costs were comparable, but hardware costs really made the difference.

 

from Peak Performance Chiropractic & Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best Chiropractic Software Available!

Ease-of-use

Not only is it intuitive, the training is unlike any software out there. They will walk you through becoming familiar with your new system to ensure you have a firm grasp of how to implement CT to make your office flow smooth like an oil river.

Functionality

It does everything you want it to do and then some, and if you think it should do more, just ask and they will develop it. They pay attention to what the doctors want and let you know that they are here for you.

The ability to do your paperwork on the iPad and create amazing SOAP notes with just a few clicks is unparalleled, making patient care easy like Sunday morning.

Product Quality

The updates and new programs make CT one of the best in terms of quality. They just keep getting better and better.

Customer Support

Arguably one of the best components. Don't wait on hold for hours waiting to hear back from your software company; be answered by live people who know you. There for you every step of the way.

Likes Best

Everything. It's the most complete system for a chiropractic office.

Likes Least

Nothing that I can think of; the system is great!

Recommendations

Really take your time, evaluate what you need, and ask tons of questions.

 

from Olmsted Falls Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

New user but liking so far

Ease-of-use

It's just all little overwhelming when you start, but I think I will be able to manage.

Functionality

Hopefully, this EMR program can make my notes faster.

Product Quality

After researching a bunch of EMR programs, I believe that ChiroTouch is at the front of the class. They also give me the feeling that in our ever-changing health care world, they will be able to adapt, too.

Customer Support

So far, it's been really good. Emails and calls are answered in a short amount of time.

Likes Best

I like the functionality of the program and the EMR. Also, communication has been very good with the support team.

Likes Least

I really hesitated with the price, and with all the options the program has, it can seem overwhelming.

Recommendations

Talk to someone that has used it for a while and get their opinion.

 

from The Boshell Clinic, Inc.
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Great product with great support

Ease-of-use

It's very easy to adjust macros and start to use. The training told me exactly what to do, and I ran with it.

Functionality

It's taken me a while to get used to point and click.

Product Quality

They are constantly updating the system and do well with our updates as well.

Customer Support

Excellent staff and great training! They are really great at returning emails and calls, as well as telling us how to use it!

Likes Best

I went from dictating to this program, and it's taken a little while to get used to it, but the company has been great with followthrough and answering questions quickly. I get weekly emails with quick tips, and there a a lot of videos to watch that explain everything. It's very customizable, and I have quickly made it my own. I'm glad I chose ChiroTouch as my software choice!

Likes Least

There are a few day-to-day things in the notes (e.g., if I get a little behind and don't finish the notes the same day, I have to search for the patient). That's probably my only problem with it so far, and I've been using for three months.

Recommendations

Take the demos! Talk to people who use it. Look at how many people are using it.

 

from BACK to Health Clinic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I wish we would have never put the money into this program.

Ease-of-use

The accounting system seems to have a mind of its own.

Functionality

It's simply not user-friendly. Patients complain about the bills they receive all the time.

Product Quality

It does not work like it should. The support was supposed to be immediate.

Customer Support

Some of the people have actually laughed at us. I have also had a tech hang up on me, after i waited on hold for over an hour. They will always blame glitches in the system on our clearinghouse.

Likes Best

It is supposed to be designed for chiropractors. That would be great if it worked.

Likes Least

It doesn't work anything like it was supposed to when it was sold to us. The features that we need are added services and are not cheap. The support is subpar but expensive. I have spent more than two hours today trying to get a simple problem resolved.

Recommendations

The software is not up to par for a large clinic, and the support team knows very little about the program.

 
 
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