ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch EHR, combines exceptional support and tablet device integration into an innovative and advanced software package. Integrated Practice Solutions, Inc. designed ChiroTouch to streamline operations, improve patient care and maximize practice profitability.

ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to twenty-five providers. It combines electronic health records, billing, patient scheduling, outcomes assessments, and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes, and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing, and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging, and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

ChiroTouch was first developed in 1999 by Ron McNeill and Michael Failla, an experienced chiropractor. The company reports a 99% retention rate.

 

Supported Operating System(s):
Windows 8, Windows XP, Windows Vista, Windows 7

83 Reviews of ChiroTouch

 

from FOSTERing WELLNESS
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I've used computerized record keeping for over 25 years. Best by far

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Likes Best

I love the completeness of the product. It does everything from note taking, scheduling, billing, appointment reminders, integrates x-ray imaging, and other vendors like Posture Screen Mobile. It is one stop shopping for practice management needs. The service is great - professional and prompt.

Likes Least

There is a learning curve, but that is to be expected of such a complex and complete system. I probably am using just a fraction of the features. I wish there was a feature that provided some text randomization.

Recommendations

Go to an office near you that is using the software. Watch the doctor and staff use it. It is intuitive.

 

from Dr. Mary Cleaves, Chiropractor
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

ChiroTouch

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Likes Best

ChiroTouch is an excellent product which has upgraded the professional practices within our office. It offers professionalism, and has greatly organized our front desk and the clinical aspect of our practice.

Likes Least

I dislike that there was an additional charge for new patient files/intake which was not disclosed upon purchase. Although this is an excellent product, it is not an inexpensive product. For the monies charged; the new patient intake forms/exams etc. should be included.

Recommendations

The new patient forms/intake should be included in the price and not be an additional monthly charge. Also, initially learning the software is overwhelming. A separate staff member or data entry personnel is essential for effective implementation and to reduce overall office stress.

 

from McKown Family Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

In touch with ChiroTouch!

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Likes Best

ChiroTouch has an amazing support team. They provide multiple training videos and then have phone conferences with docs/staff to make sure everyone is on the same page with training.

Likes Least

The expense is really the only drawback to this product. However, we have already received our incentive money from CMS that more than paid for it!

Recommendations

Schedule a demo. That is what convinced us. We do all of our SOAP notes on iPads. We love the iPad apps!

 

from McClelland Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is great

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Likes Best

It has the complete package from EHR to billing. It has it all and makes everything so convenient as compared to linking or making sure other products are compatible with the other.

Likes Least

I dislike the fact you have to enter EOBs line by line and enter each service individually.

Recommendations

Stop looking. You will not find a more complete package, including the support after the sale.

 

from Evolution Wellness LLC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Complete Package For any Health Care Provider

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Likes Best

The interface is intuitive and allows the user to multitask throughout the different programs effortlessly!

Likes Least

I honestly don't have anything to compare it to. I assume no product is perfect, but until I come across what I see as a negative, this practice management system is as close to perfect as I can Imagine.

Recommendations

Be patient. Once you begin to connect all of the dots within the programs, it becomes second nature.

 

from Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is the bomb diggity

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Likes Best

It is easy to learn. We have a very busy practice; I just wish we had more time to learn all of what CT can do. If you need help learning, it is just a click of a button to get to MyChiroTouch and ask a question.

Likes Least

There is nothing. We like it all so far. Buy it!

Recommendations

I know that for chiropractic, this software has met all of our requirements for SOAP Notes and makes it easy to add to the notes and take away if need be.

 

from Art of Touch Health and Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very satisfied - perfect for a smaller office or large

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Likes Best

ChiroTouch is easy to use. After installation, you are walked through a comprehensive training which, although time consuming, lets you really hit the ground running. I am able to do everything to manage my practice from one program: scheduling, notes, billing, patient history, and upcoming birthday lists. I am very pleased with my decision to purchase ChiroTouch.

Likes Least

In all honesty, I was initially put off by the price of the program. I was a small start-up practice and had a pretty bad case of sticker shock when evaluating ChiroTouch and other office management programs. ChiroTouch, however, put me on a payment plan that made it affordable for my office and when I look back after my first year using ChiroTouch versus other systems I have used or was considering, I am very glad a made the commitment to chose ChiroTouch.

Recommendations

Talk to people who are using ChiroTouch, then talk to everybody else. See if you can try, or watch how easy it is to schedule/re-schedule a patient, do your notes, bill, and keep up to date with the most recent updates. I've used several different systems working at different offices before opening up for myself. All it took was a 5 minute demonstration, and I was sold.

 

from Albert E Andrion II Dc II
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The wow factor is real

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Likes Best

The whole team has been a dream to work with. We were slow to finish our training and slow to launch. The ChiroTouch team has helped us every step of the way.

Likes Least

We have yet to find anything we don't like. The learning of the program is broken down to manageable bits. It has been a smooth process.

Recommendations

Keep an open mind and move forward towards transition one step at a time.

 

from Dr. Zack Alme The Life House
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chiropractic Assistant's Review of ChiroTouch

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Likes Best

I like that it is much better than our old software (SilkOne). I also love how data is saved automatically without always having to click a save button.

Likes Least

I dislike how many extra clicks/steps there are to make a simple appointment or change an appointment.

Recommendations

ChiroTouch has offered amazing customer service, and the software is top of the line. I recommend ChiroTouch to any doctor's office.

 

from Fresh start chiropractic, inc
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best EHR software I have used.

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Likes Best

The software is very good on the whole. There are a lot of facets of the programming we have not yet used to full advantage, but post everything we need is included. The customer service has been excellent and are always on schedule. I especially like the ability to schedule calls. Sometimes the techs don't have a useful answer to our problems, especially with billing and insurance data, but they always try to find solutions. The patient notes templates take some time to build, but the user interface is very friendly and customizable. Honestly I have been thrilled with the transition overall.

Likes Least

Some of the billing programming for insurance payments is tricky and not as fluid as I wish.

Recommendations

It is hard to know what you need until you try it. I recommend making sure to list out all the pros and cons of current software before taking a tour or demo.

 

from Dr. Loren Smothers
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch Review

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Likes Best

It's user-friendly. Tech support is super friendly and knowledgeable.

Likes Least

If a patient is not checked out completely by midnight of a working day, it moves them off the schedule.

Recommendations

Take a look at the demo and feel free to ask any and all questions about the software and your office needs.

 

from Hillcrest chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch

Ease-of-use

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Likes Best

ChiroTouch was made with the chiropractic office in mind. ChiroTouch has allowed my office to flow smoother. The accessibility is wonderful, and the simplicity of the program is amazing.

Likes Least

The applications for mobile devices and iPads do not always work properly.

Recommendations

Take your time and review each product very carefully, and in the end, you will find that ChiroTouch is the best on the market right now.

 

from Awaken to Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

So Helpful

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Likes Best

I am impressed with how friendly and helpful the support team is any time I call with a question, no matter how simple or complicated the situation!

Likes Least

I wish there was an easier way to run reports in order to balance books for a certain time frame verses the format that is currently available.

Recommendations

This is a useful tool to have in your office! I would only make sure you have something to help you with the balancing as the reports are sometimes difficult to understand.

 

from Pointe Village Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch Review

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Likes Best

This is required for the government's benefit. The patients we serve do not require prescriptions.

Likes Least

The required information is private to most people and not necessary for others.

Recommendations

There is a lot of work involved in starting this program from startup.

 

from Bays Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The best EHR for Chiros. No doubt. Some quirks. Support could be better.

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Likes Best

I like the interface between the programs. Charges put in with the note taking system transfer to the ledger. Notes are easy to do, and they don't look canned. The customization is very good. Online support / live chat is really useful. Their training videos are very useful. The all-in-one provider program is 90% awesome. The appointment book is good and useful. The check-in system is good, too. I do recommend this software over the others, even though it isn't perfect.

Likes Least

Reports could be a little easier to use. We have to run 2-3 different reports to get the stats we want. Telephone support is poor. We have often been ignored for days without a call back. I typically don't even call anymore. I just use online support, which works most of the time. Reading the ledger can be tricky, because of the insurance / patient estimating the software does. They have annual fees that seem pricey for the support.

Recommendations

I don't have any recommendations for others.

 

from Active Health Chiropractic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best Chiropractic EHR I have ever used.

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Likes Best

It's made for chiropractors, with constant updates and improvements to meet our needs.

Likes Least

Their customer support sometimes takes a while to get back to us.

Recommendations

Quit wasting your time looking at others. Just buy ChiroTouch.

 

from Ammons Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Look long and hard before buying ChiroTouch.

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Likes Best

The Meaningful Use aspects of the software are laid out well and easy to use. The scheduler and in office patient tracking worked well.

Likes Least

The software really seems like it is a lot of different parts that were randomly made to work together. They advertise that a patient can fill out forms online and have them go right into the system. They do, but you have to manually put in the notes. The iPad use for FOA forms works, but you have to go through numerous steps to get it into the note. The notes are really clunky, and it takes a lot of reading to get the note done. All of that is bad enough, but the front desk checkout is 20 years behind the times. I have had software for 15-20 years that would figure how much the patient owes at checkout based on their primary and secondary insurance. Their salesman told me it would do this, but it will not. I found out the hard way. Not only that, but if the charge is for some reason less than the copay, it charges the patient the copay. I used the system two days and made several patients mad. They were used to knowing exactly how much they owe, and this system overcharged several of them. CT's solution was to just wait for insurance to pay and then collect what is owed. This was something that I did not even think to ask them about when I was looking because I figured any current software could do those calculations. I guess if you are a cash practice and don't accept insurance, this may not be a big concern, but for us, it was very important. I purchased the system because I thought the iPad check-in and FOA functions would enhance our ability to handle patients efficiently, but it did not; in fact, it made things worse. The other thing they do not tell you is that if you have over 10 computers, you have to purchase additional software to make their system work. I went back to my 8-year-old software and suffered the loss.

Recommendations

Be careful! Look at every little aspect and don't take anything for granted. Pay very close attention to how many clicks it takes to create a good compliant note.

 

from Maple View Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

My second go-around with ChiroTouch, and I'm Loving it!

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Likes Best

I love the fact that this is a company that passionately gives back to the Chiropractic profession through The Foundation for Chiropractic Progress. We all should be so passionate and generous to give back to the promotion of our philosophy! The product, while challenging to master, keeps surprising me feature-wise. The trainers and the support team have been like our partners in helping us get the most we can out of it. They actually care!

Likes Least

Sometimes, the phone wait times are too long, but that has improved a ton in the last few months, and once you have someone on the phone, they have always been very helpful. I've had to ask for a supervisor when I reached a newer staff person, but they have all been very responsive and sincere in their attempts to help. There are many feature add-ons that come at a cost, and I wish there was an all-inclusive price. They are not overly expensive, but every penny counts.


Recommendations

This is my second round of owning ChiroTouch. I originally bought it at a time when I (and, more importantly, my staff), really wasn't committed to focusing on learning it. I was disappointed in what I thought it could and could not do, so I sold it and went back to what I was using. It took a year to realize my mistake, and I bought ChiroTouch again. This time I did the training myself, and I owned the project of implementing it. I could not be happier.

 

from mBody Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Worst software I've used to run a chiropractic office.

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Likes Best

I like being able to use my iPad to take notes. That is all.

Likes Least

Everything. Their support is absolutely terrible. Usually, I figure out the answer to the problem before their support staff does. Going back and forth between the scheduler and front desk takes a lot of time. To integrate credit card processing, you have to use Cash Practice, which charges a lot of money every month. You even have to pay for the appointment reminders. For the price, you would expect these things to be included.

Recommendations

Try other systems first. I was lured by the bells and whistles that didn't even work well in ChiroTouch a year ago and have regretted that decision every day.

 

from Davis Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best chiropractic software I have used in my 13 years in the field!

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Likes Best

It flows the way a chiropractic office does.

Likes Least

I don't find the recall system very helpful, but you can work around it.

Recommendations

Utilize the training resources. The software has so many wonderful functions; you don't want to miss out on any.

 
 
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