ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch EHR, combines exceptional support and tablet device integration into an innovative and advanced software package. Integrated Practice Solutions, Inc. designed ChiroTouch to streamline operations, improve patient care and maximize practice profitability.

ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to twenty-five providers. It combines electronic health records, billing, patient scheduling, outcomes assessments, and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes, and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing, and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging, and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

ChiroTouch was first developed in 1999 by Ron McNeill and Michael Failla, an experienced chiropractor. The company reports a 99% retention rate.

 

Supported Operating System(s):
Windows 8, Windows XP, Windows Vista, Windows 7

56 Reviews of ChiroTouch

 

from Lipton Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Mostly good but with some kinks!

Ease-of-use

It took many hour of training. There are a lot of details to remember, but it's worth it in the end, I hope.

Functionality

The ledger system is confusing and difficult to use. Everything else works well.

Product Quality

It's well-designed to enhance the office flow and production, but the back office accounting needs some work. It's not nearly flexible enough.

Customer Support

We had scheduled trainings to get up and running. I love their new PALS program where you can schedule a 20 or 30 minute session with a trainer whenever needed. The availability of these sessions is good. It's easy to schedule online.

Likes Best

I like everything but the ledger system. I like having the patient's picture in the file. I love the text/email reminders. This saves a lot of staff time. I like the front desk screen because it keeps you from forgetting to enter charges or check out a patient. We used to use a paper charge slip that then had to be entered manually by the staff. It makes the front desk job much easier. I like using the iPad for patient notes. We have been able to increase our patient flow and be more organized. We have also decreased our cancellation rate because of the text reminders.

Likes Least

The ledger system. There are too many different ledgers to look at, and they all have a mind of their own. It's impossible to customize for your particular needs. They need to make a simple accounting ledger that you can control. The system tries to split charges and put them on different ledgers. It's confusing!

Recommendations

It's set up best for in-network practitioners. It's great for a busy office once you are comfortable with it for day-to-day operations. It's helpful if the doctor is computer literate.

 

from Boulder Chiropractic Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of Chirotouch

Ease-of-use

The time savings are worth the high cost of the software.

Functionality

The only thing that my office would benefit from is the ability for patients to schedule online (at this point, patients can only request appointments online).

Product Quality

Everything about the software is polished and professional.

Customer Support

I was a little frustrated in the beginning, but they have improved it, and we are very happy.

Likes Best

Chirotouch has made billing a cinch, and the note-taking part of the software is fast, simple, and easy to use. It has cut the time I spend on billing and note taking significantly, leaving more time for practice building and patient retention.

Likes Least

When we signed up with Chirotouch, they had just run a big special and apparently had signed up tons of users, so our training (which was awesome once we started) was delayed. We had to wait when we had to call in for support. In the last few months, the support has been much more prompt and not an issue.

Recommendations

I would recommend you get Chirotouch! Be patient with the training, as it is intensive, but well worth it.

 

from Muncy family chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product

Ease-of-use

The flow of notes and the way they present to front desk for the staff on check-in or checkout is nice.

Functionality

It meets our needs very well. It does the billing and everything efficiently.

Product Quality

It does most of the work for us. We have only to enter a few keystrokes, and a patient visit is accomplished.

Customer Support

The support is good. They have always fixed any problems we have had. They are very friendly.

Likes Best

I like the ease of use and that it's simple to integrate into the practice.

Likes Least

The wait on service calls can be long, but that's only because they are super busy.

Recommendations

Look at the recently released EHR notes. They are smooth and easy to navigate.

 

from Bellucci Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best Software in the World!

Ease-of-use

The screens are all easy to understand. Everything is at your fingertips.

Functionality

The billing and credit card processing are key to having everything in one place.

Product Quality

The screens are user-friendly, and everything is at your fingertips.

Customer Support

Calls are answered live by a real person. They have a very knowledgeable staff.

Likes Best

The product is easy to use, and the support is great.

Likes Least

Absolutely nothing. I have not encountered anything I do not like about this software.

Recommendations

When switching my practice over to an EHR system, I went through demos with 10 companies in total. As a doctor with no computer experience, the ease of entering in the chart notes was key. This software was the best. Check out the automated bullets for entering chart notes.

 

from The Texas Health Clinics Plano
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very robust EHR!

Ease-of-use

Accounting works in a very logical fashion. Scheduling multiple appointments is amazingly easy!

Functionality

The only thing missing is an (inexpensive) CRM integration.

Product Quality

Updates and new features are rolled out with frequency.

Customer Support

We can end up with long waits on customer support personnel, but the quick chat feature is almost always available (during work hours). Scheduling a custom training or specific support call is easy with a couple of days' notice.

Likes Best

I like the ease of use. Their support people are generally pretty nice and responsive.

Likes Least

It does feel, at times, like we're being nickled and dimed; on top of the software and maintenance fees, we pay for a secure, HIPAA-compliant backup, text/email reminders, and the phone app. I wish there were more CRM integrations as well.

Recommendations

Consider the hardware you have/are willing to buy to run your practice. We picked ChiroTouch because we could use our iPads (and those apps were built ground-up for Apple); others required Windows 8 PRO machines, which are much more expensive. Software costs were comparable, but hardware costs really made the difference.

 

from Peak Performance Chiropractic & Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best Chiropractic Software Available!

Ease-of-use

Not only is it intuitive, the training is unlike any software out there. They will walk you through becoming familiar with your new system to ensure you have a firm grasp of how to implement CT to make your office flow smooth like an oil river.

Functionality

It does everything you want it to do and then some, and if you think it should do more, just ask and they will develop it. They pay attention to what the doctors want and let you know that they are here for you.

The ability to do your paperwork on the iPad and create amazing SOAP notes with just a few clicks is unparalleled, making patient care easy like Sunday morning.

Product Quality

The updates and new programs make CT one of the best in terms of quality. They just keep getting better and better.

Customer Support

Arguably one of the best components. Don't wait on hold for hours waiting to hear back from your software company; be answered by live people who know you. There for you every step of the way.

Likes Best

Everything. It's the most complete system for a chiropractic office.

Likes Least

Nothing that I can think of; the system is great!

Recommendations

Really take your time, evaluate what you need, and ask tons of questions.

 

from Olmsted Falls Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

New user but liking so far

Ease-of-use

It's just all little overwhelming when you start, but I think I will be able to manage.

Functionality

Hopefully, this EMR program can make my notes faster.

Product Quality

After researching a bunch of EMR programs, I believe that ChiroTouch is at the front of the class. They also give me the feeling that in our ever-changing health care world, they will be able to adapt, too.

Customer Support

So far, it's been really good. Emails and calls are answered in a short amount of time.

Likes Best

I like the functionality of the program and the EMR. Also, communication has been very good with the support team.

Likes Least

I really hesitated with the price, and with all the options the program has, it can seem overwhelming.

Recommendations

Talk to someone that has used it for a while and get their opinion.

 

from The Boshell Clinic, Inc.
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Great product with great support

Ease-of-use

It's very easy to adjust macros and start to use. The training told me exactly what to do, and I ran with it.

Functionality

It's taken me a while to get used to point and click.

Product Quality

They are constantly updating the system and do well with our updates as well.

Customer Support

Excellent staff and great training! They are really great at returning emails and calls, as well as telling us how to use it!

Likes Best

I went from dictating to this program, and it's taken a little while to get used to it, but the company has been great with followthrough and answering questions quickly. I get weekly emails with quick tips, and there a a lot of videos to watch that explain everything. It's very customizable, and I have quickly made it my own. I'm glad I chose ChiroTouch as my software choice!

Likes Least

There are a few day-to-day things in the notes (e.g., if I get a little behind and don't finish the notes the same day, I have to search for the patient). That's probably my only problem with it so far, and I've been using for three months.

Recommendations

Take the demos! Talk to people who use it. Look at how many people are using it.

 

from BACK to Health Clinic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I wish we would have never put the money into this program.

Ease-of-use

The accounting system seems to have a mind of its own.

Functionality

It's simply not user-friendly. Patients complain about the bills they receive all the time.

Product Quality

It does not work like it should. The support was supposed to be immediate.

Customer Support

Some of the people have actually laughed at us. I have also had a tech hang up on me, after i waited on hold for over an hour. They will always blame glitches in the system on our clearinghouse.

Likes Best

It is supposed to be designed for chiropractors. That would be great if it worked.

Likes Least

It doesn't work anything like it was supposed to when it was sold to us. The features that we need are added services and are not cheap. The support is subpar but expensive. I have spent more than two hours today trying to get a simple problem resolved.

Recommendations

The software is not up to par for a large clinic, and the support team knows very little about the program.

 

from Rustin Wilson Chiro Corp.
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Great EMR for PPO and cash patient tracking.

Ease-of-use

The hotkeys and customization of the system are nice.

Functionality

All the key bullet points for differential diagnoses are laid out. Just go through the wizard to complete a thorough note.

Product Quality

Quality of the product is really good. The layout and design is very easy to read and navigate.

Customer Support

Most of the support team knows what they're talking about.

Likes Best

Easy to use and customize; fast to complete notes. Screen is easy to read and navigate through to see past notes.

Likes Least

I have nothing bad to say about this product. The general layout is great, and I love the portability of the iPad.

Recommendations

You won't find a much better system for the price. If you like the mobility of carrying an iPad around to take your notes, then you will love this software.

 

from Restored life health center
Specialty: Community health center / FQHC
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Improved productivity for a lesser cost

Ease-of-use

Very user-friendly. Adaptable to each user's personal preferences.

Functionality

We love that each user can set their own profiles to their desires. Gives so many options that will cover the needs of any practice.

Product Quality

Highest quality I found in my searches of chiropractic software.

Customer Support

I did have an issue this week that, after calling IT, required a phone call "pit stop appointment" four days later. Hoping it was just a fluke and the next time I can have faster service.

Likes Best

Our office is loving the ease of navigation and use. Everything we wanted from our previous software and were told they couldn't do, this one does.

Likes Least

This software does it all, from scheduling appointments to iPad check-in and billing. Easy to learn and easier to implement.

Recommendations

Definitely call and go through the demo! You will love this software!

 

from Family Neck and Back Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Love ChiroTouch

Ease-of-use

My eleven-year-old daughter is able to use this program.

Functionality

It meets our needs to a T. We never have to wait for patient notes from the doctor.

Product Quality

The quality of this product is the best I have ever used.

Customer Support

Their customer support is second to none and very helpful.

Likes Best

ChiroTouch has made our office flow so easy to keep up with. This is the best EHR program I have ever used. Their support is top notch. Billing and patient notes are amazing.

Likes Least

We like everything about this software; it has made our jobs so much easier.

Recommendations

Once you try this program, you will love it. Go by another office in your area that uses it, and you will see how great it is!

 

from In Motion Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Given our office more organization

Ease-of-use

There are so many aspects that until you become familiar, it can be confusing.

Functionality

The software does everything we need and more. In fact, we don't use everything it has to offer, but we use what we need.

Product Quality

There have been one or two times where our office wished it did this or that differently, and a simple suggestion to the developers has prompted the changes for the next updates.

Customer Support

There is usually a wait for customer support unless we call early in the morning.

Likes Best

The software allows us to keep better track of our patients and their progress. There are questions, but I'm always able to get a timely response from ChiroTouch, and my questions are answered and resolved.

Likes Least

There is quite the learning curve, and it takes a little while to set the macros.

Recommendations

Utilize the training videos and the training sessions and everything will go easy.

 

from Volunteer Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

ChiroTouch Review

Ease-of-use

It is easy to flow through for notes and conditions. Touchpads are a great benefit.

Functionality

It addresses all the requirements for EHR and Medicare.

Product Quality

They are great to work with and seem to be constantly working on upgrading their product.

Customer Support

They could be better on wait times and knowledge of those helping you.

Likes Best

The software is great for notes, scheduling, and keeping the valuable numbers in front of you. It is easy to learn for these aspects. The program is helpful for smoothly running an office as far as keeping up to date on your patients' conditions.

Likes Least

Training and support could be better. For every one person you find that helps, there are others who seem to not know how to correct problems. The billing aspect is confusing, and the bills are hard to read for patients. Simplify that, and things would go a long way to being a superior product. Also, support could be easier to gain access to; having to wait for someone in the online queue is annoying at times.

Recommendations

I would recommend this product, as it seems to be better than most with little upfront cost. In this age of EHR and Medicare audits, this program definitely helps you combat these issues.

 

from KOP Family Wellness Center, PC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Awesome! ChiroTouch is the best.

Ease-of-use

It's very easy to train staff on it. There are multiple ways to get to the same place in the software. It bills in seconds.

Functionality

Great. It offers a multitude of options to gather the info, including iPad.

Product Quality

Always improving. So great. They listen to their subscribers.

Customer Support

Multiple ways to train. They also hold events with topics that have to do with our profession.

Likes Best

It's easy to use, fast, detailed, and always improving. This software is great.

Likes Least

Macros can be tough to build until you realize how to do it.

Recommendations

This has the most features. It's very well liked by our staff. Do a demo.

 

from Haas Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Compliancy and Number of Patients

Ease-of-use

Everything is well laid out and fairly basic. The MyChiroTouch website is a nice feature to learn and re-educate yourself on things you've forgotten.

Functionality

The hardest part for me is keeping up with the full notes to be completely compliant (time-wise). Also, the initial intake of the patient needs to be flawlessly put into the notes. The new Bulletnotes macros are promising, but I've just started to use them on some of my new patients.

Product Quality

Like a fine wine, it keeps getting better with age.

Customer Support

A year or two ago it was awful. Now, it is fantastic!

Likes Best

Billing and scheduler are awesome and easy to use. The reports are also essential to running your practice.

Likes Least

As a seven-year user of ChiroTouch, the provider's notes are an ongoing work in progress.

Recommendations

If you see less than 30-40 people per day, this software is perfect for you. If you see 60-70 patients a day, it is hard to keep up with everything, and you'll be going back into their notes at lunch and at the end of the day. I still think this is the best software available to chiropractors.

 

from Lakeshore family chiropractic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Continuity of care in a multiple doctor setting.

Ease-of-use

Once set up, day-to-day use is a snap, although setting it up is somewhat cumbersome. But once it's done, done you will be happy.

Functionality

After we created our own macro set, its functionality is superb.

Product Quality

Quality has been great. We are very happy with the overall set up and feel.

Customer Support

Customer support is not great nor is it bad; it's just middle-of-the-road.

Likes Best

It's easy to use once set up for the office. Once your macro setup is established, your daily notes are easy.

Likes Least

It takes a lot of time and energy. It's an energy-intensive process to create a macro set congruent with our practice.

Recommendations

Test drive a lot of programs. Find the one that suits the way that you practice best.

 

from Guardian Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Truly Great!

Ease-of-use

It is easy to navigate, and the online help is fantastic. I can look up solutions to problems within minutes

Functionality

I get complimented all the time by other physicians how amazing my notes are.

Product Quality

It's easy to use and user-friendly. I love the new reports sections.

Customer Support

Sometimes, you have to wait a while in the queue, but I do like that they call periodically about important info.

Likes Best

I like ChiroTouch's accessibility.

Likes Least

There's nothing other than I feel with my needs, I could have gone with a cheaper, less helpful system.

Recommendations

I live in a very small town and have a small practice. Sometimes, I think the program has way more than I need

 

from Cherubino Health Center
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

ChiroTouch in a 3-doc office

Ease-of-use

It is quite self-explanatory in most respects. A few of the billing/patient management features are a bit confusing, but they are certainly doable with a little practice.

Functionality

It does everything we want it to do. It is going to allow us to be paperless eventually.

Product Quality

For us, it has been very good. They are also always coming out with patches to make sure that any bugs are handled and in response to changing laws/HIPAA requirements, etc.

Customer Support

They are very helpful when you can reach them, but they are often hard to reach.

Likes Best

ChiroTouch allowed us to completely customize our experience. I personally spent a lot of time developing unique macros for my notes, and so did the other doctors. Each of us has an individual writing style, and this program allowed us to exploit that.

Likes Least

It's rather hard to get a hold of tech support. They have an instant chat feature on their website, but the wait times are long, and if something is more complicated, it can take a support person 48 to 72 hours to call back. Luckily, we haven't had many problems that require this kind of attention.

Recommendations

Take out one of your SOAP notes - one that you think is extremely well written - and show it to the sales team of the software. Ask them how you would make that note with their program. If they falter, you'll know it's not that good of a program.

 

from Alpine Wellness Clinic, PC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch is great!

Ease-of-use

It's pretty intuitive overall, though my older staff still struggles.

Functionality

Again, it can be customized, so it does pretty much everything I need it to. I'd love if it integrated with QuickBooks!

Product Quality

Great quality overall. We'll see how it holds up to changes over time, but so far, so good.

Customer Support

They're very responsive to questions in a timely manner. They get back to me faster than I can get back to them at times.

Likes Best

The product does everything that I need it to do and can be customized to accommodate my unique style of practice. The customer service is very responsive, which is important when migrating to a new system

Likes Least

My only gripe is the monthly charge for sending out text/e-mail appointment reminders and using the CT App. For the overall price, some things should just be included.

Recommendations

I reviewed about a dozen software programs and companies, and ChiroTouch stood out by a large margin. Shop around, but if you want a program that does everything, go with ChiroTouch.

 
 
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