ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

103 Reviews of ChiroTouch

Showing 1-20 of 103

 

from Baranof Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Had to switch from VOS...very unhappy with the change

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Likes Best

Nothing. The sales people are great, but we are finding out the hard way that the product is poorly designed, cumbersome and requires a lot of creative problem solving workarounds.

Likes Least

Everything. This is the most buyer's remorse I have ever experienced in my 50 years of life and 20 years of practice. Patient records are not even located in one place, they are segregated by case type, i.e. you cannot find the xrays from their car accident if you are looking in their cash case. It's EXTREMELY difficult to change from one case to another if the appointment is made in the wrong case, if it turns out they are in to treat their foot, not their neck from the MVA. It takes about a hundred clicks and screen changes to get it changed, must be deleted from one case and then created in another rather than just changing the case type or the account type. The appointment must deleted then re-made in the schedule, and then again to change the note on the provider's side. Even signing a note takes four clicks and a password. UGH. I could go on, but you get the idea.

Recommendations

Really take the time to research, and ask questions. Pay attention to how many clicks and different screens are required to do simple daily tasks. After listening to sales, I asked colleagues who said they liked the software, but admitted later that they had the same problems we were running into with it. Future Health's VOS program had it's weak points, but it saved our office time and kept us organized. Much easier to go from case to case and keep ledgers correct. One click to sign a note. If a note was not finished at the time of visit it was much easier to go back and finish it later, you did not have to search it out by first printing a report, then search for the patient, then find the note. Good grief, I have a hard time imagining how they could make things any more cumbersome. It's like they work at it!

 

from Evolution Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great pruduct, horrible customer support, unless you can actually talk

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Likes Best

Product is amazing and useful; customer service is horrible. I have been with this company for several years and since aquiring Future health, this company's customer service continues to suffer greatly. Average hold time is well over an hour everytime I call. Not sure it's worth the dues paid each year for support.

Likes Least

Customer service stinks. The people are friendly, but it is impossible to get them on the phone most of the time. They claim they are working on getting better but just continues to get worse and worse. They are trying to force everyone to reach them via computer chat so losing some of that actual customer service.

Recommendations

Find a company that is still about customer service and not greed. They are growing too fast to keep up with clients.

 

from Snyder Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Not worth the money

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Likes Best

It Works on an ipad so that's nice. Macros are easy to set up.

Likes Least

After paying ALOT for the software you have to continue to pay yearly for updates and "support". You are required to buy the whole year and are unable to just by updates.

Recommendations

Check out other options. I think there are much better choices out there.

 

from SAN LUIS OBISPO CHIROPRACTIC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Pass on Chiro Touch

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Likes Best

being able to do the attestation with medicare, billing is good

Likes Least

The increasing yearly costs, the constant problems with the ipad app, the 'fast' treatment notes that take me so long I still use a handwritten file after 3 years with ChiroTouch.

Recommendations

Don't get this one. Keep Shopping, I have extreme buyers remorse.

 

from Catalyst Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Good product, hate the pricing tactics.

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Likes Best

Relatively easy to use, no big problems so far, ipad features are nice.

Likes Least

"You have to pay extra for that." The bare minimum software is expensive enough as it is, then for anything extra there is an associated fee. The cloud backup, to call for assistance, software updates, electronic intake forms, and so on all cost extra. For instance we had an error on the backup and instead of checking for an error they said we should just pay the extra money a month for more storage, after insisting on checking for an error there was one found and problem fixed without paying extra. For a new chiropractor these extra charges are daunting.

Recommendations

Check the cost of all features you need or want and realize the cost for them will go up every year (support went up quite a bit this year).

 

from Garcia Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great product that makes keeping records, calculating stats fast.

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Likes Best

This system has every stat, list and function a busy Chiropractic needs! Also when the excrement hit the ventilator (ie. ICD-10) they created an application that made the transition a cinch and allowed us all to enjoy a smooth transition. Thank you Chirotouch!

Likes Least

Support is costly and an annual fee. It is also extremely time consuming to cancel.

Recommendations

If you are a busy office and want a great easy to use paperless system do it! It also bills for you and keeps you updated of outstanding payments at the touch of a button.

 

from Judith Dougan Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Amazing! Really loving the switch to ChiroTouch.

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Likes Best

After all the training and getting comfortable with this system it helps make work a breeze. Everything you need to simplify your practice needs is in this program or it can be customized to have/do everything you need! Definitely makes the day run much smoother.

Likes Least

I don't know if there is anything I don't like about ChiroTouch so far. It has been great, support is great, our trainer is amazing and very flexible even though we are across the country from each other you would never be able to tell.

Recommendations

I know there are a lot of other software companies out there and some that may be a little less expensive but, with this ChiroTouch system, it helps in more ways than a few of the other programs I have used. Not only does it make note taking a breeze for my Doctor but it also helps me with the billing aspect as well. Definitely is a one stop shop for all of our needs.

 

from Lakota wellness
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Wish I could find a buyer to sell it

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Likes Best

Associated business connected w chirp touch but not the actual software

Likes Least

EHR program is too difficult to create on our own. chirotouch should include a more specialty program

Recommendations

Buy eclipse instead
Do not waste the costly staff time to customize programs when eclipse is ready to go

 

from Infinite Health & Spine Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Horrible Customer Service- would not purchase again!!!

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Likes Best

A few things not even worth mentioning. All around frustrating experience.

Likes Least

When you need technical support it takes over two hours and then when you finally reach someone they have no idea how to help you. In addition technical support is something you are required to pay an annual additional fee that is quite hefty because it's not included with the program!

Recommendations

Inferior product with BIG sticker price compared to the many other options of software out there.

 

from Dean Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Very Good Customer Service

Ease-of-use

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Likes Best

We have been using ChiroTouch for the past four years. Customer service is very good the staff is willing to answer any questions you have in a timely fashion

Likes Least

takes some time to learn how this software works and customize it. Some functions do take some extra clicks and time to complete

Recommendations

look at what areas are most important for your practice, such as billing or patient notes when choosing a system

 

from Barron Chiropractic & Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not ready for ICD-10

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Likes Best

The product worked well. However, support is dropping like a rock. They claim to support ICD-10 however the administrator at the doctor's office has to manually define diagnosis buttons for ALL ICD-10 codes for everyone that will have to use them. For ICD-9 there was a copy button function that allowed the administrator to create the buttons for one provider then copy the buttons to all the other users.

This does not work and the attitude is what is the big deal, you don't need it until October.

Likes Least

There is less and less knowledgeable support even though we have to pay for annual support.

Recommendations

Chirotouch was our first choice because the data was not stored out on some unknown server.

 

from Claddagh Chiropractic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Handles all your practice management software needs

Ease-of-use

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Likes Best

I like that the all inclusiveness of the product. It handles your day to day front desk operations, electronic chart notes, electronic patient records, statistics and reports, and it made the EHR process much easier to understand. The support personnel do a great job at knowing the software inside out. It is SO customizable. If you don't like something, there are probably 3 other ways to change it to get that same job done.

Likes Least

It does take some time to learn how this software works. Some functions do take some extra clicks and time to complete. The support is great once you get someone if you call or chat "on the spot" you may be waiting 10-15 minutes. However, you can set up PAAL sessions if you can plan your time and then you do not have to wait.

Recommendations

It is great for a multi doctor clinic. Plan some thorough and on-going training to fully appreciate what there is to learn. Take advantage of the training and tutorials and approach it as a team - all Doctors and all support staff need to train.

 

from Lifetime Wellness Chiropractic of WNY
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Good but sometimes not Great

Ease-of-use

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Likes Best

Most people whom I have spoken with have been friendly.

Likes Least

Inability to perform simple tasks. Why can't the spine in the provider all in one area transfer to the notes? Also, it is impossible to have care plans that are easily made for patients who need superbills because the amount of the charge needs to be included in a superbill and it does not show a discount, only the full price. Very confusing.

Recommendations

Make sure to look at what areas are most important for you, such as billing or patient notes.

 

from Zen Healing Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch software is good but the service is bad

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Product Quality

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Likes Best

The software is good for a fast pace practice and friendly to specific techniques.

Likes Least

Their service calls are very long wait, the software is getting constant upgrade that makes the program have problems all the time, if you want to make a complaint, they make you wait or make it impossible to do so.

Recommendations

Keep it simple and don't add any more services other wise you will depend on the software support all the time.

 

from Athens Nerve & Spine Institute
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not as customer-oriented as in the beginning when we paid.

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Likes Best

There are only a few things that I am happy with. This is not as great as they portrayed it to be.

Likes Least

When we first purchased the program, everyone there was willing to help, now that I have real issues, no one seems to be available when I need help. There is no one answering the phones when I call, I try the instant chat and they don't pick up for at least 10-15 minutes. So no I am not very happy.

Recommendations

I really wouldn't recommend it.

 

from Olson Chiropractic Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Buyer Beware

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Likes Best

I seriously can't think of anything. I'd go back to EZ BIz software in a heartbeat if it were up to me

Likes Least

The entire system is way too complicated with too many steps to do simple functions, too many places to do too many things, Screens are far too busy, language in chart notes is stilted unless Dr does alot of editing., majority of customer support does not resolve my issues, those involved with the selection purchase of software were led to believe things that features that are actually optional are included I could go on and on.

Recommendations

Ask lots of questions, take note that it requires completion and passing of 16 training modules for Staff prior to allowing you to go live and use the software. That is your 1st big clue regarding the simplicity of the product. I also had LOTs of technical issues while working in training modules, support always wanted to blame it on our computers

 

from Bruce Rizzo Chiropractic Prof. Corp. Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch is a great system

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Likes Best

Vendor support excellent. Product seems to be best out there. Easy to use. Looking forward to customize it.

Likes Least

Product is good but it takes time to customize it.

Recommendations

It's really user friendly and thorough. Gives you lots of options.

 

from Dr. William Dingman
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch is cumbersome and support is impossible to reach

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Likes Best

I love the scheduling screen and its ease of use but that is where the positives end I am sad to say. This program was very expensive and I am very disappointed in it.

Likes Least

Insurance posting is very inefficient. This program is not flexible and is cumbersome to use. Support is impossible to reach in a timely fashion and we are not finding them to be helpful once we do reach them. You might hold for 2 hours and if you leave a message you will not be called back for 2 days. They are a large company that is far more focused on sales than they are on service after the sale.

Recommendations

We have used two other programs and were much happier with them than we are with chirotouch. We recommend you keep looking.

 

from BACK to Health Clinic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Practice Resolutions

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Likes Best

This software is so easy to use. Very easy to train new staff on.

Likes Least

Sometimes it gets a little slow after an update, but this issue is resolved pretty quickly. Not any other real problems with this program.

Recommendations

We looked at multiple programs, but none had everything we were looking for like ChiroTouch. It really breaks everything down.

 

from Mason Chiropractic Health & Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch

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Likes Best

This product is very user-friendly. It's not very difficult to navigate the system once you learn the system.

Likes Least

I feel like the system could flow a little better. I do not like the fact that when you need to look up a patient in patient management and have a patient checking out you can't have dual screens, you are only allowed to do one task at a time and have to make patients wait.

Recommendations

I would definitely contact a fellow chiropractor that has used the product to get their input on what they like best about the product. Also they could give you tips and shortcuts that you did not already know about.