ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch EHR, combines exceptional support and tablet device integration into an innovative and advanced software package. Integrated Practice Solutions, Inc. designed ChiroTouch to streamline operations, improve patient care and maximize practice profitability.

ChiroTouch offers electronic health records (EHR) and practice management applications. The latest release, ChiroTouch Version 5.2, has received complete ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to twenty-five providers. It combines electronic health records, billing, patient scheduling, outcomes assessments, and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes, and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers compensation billing, and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging, and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

ChiroTouch was first developed in 1999 by Ron McNeill and Michael Failla, an experienced chiropractor. The company reports a 99% retention rate.

 

ChiroTouch - Provide Interface on PC & iPad
 
  • ChiroTouch - Provide Interface on PC & iPad
    Provide Interface on PC & iPad
  • ChiroTouch - CT Patient Flow Screen
    CT Patient Flow Screen
  • ChiroTouch - Interactive & Editable Chart Note System
    Interactive & Editable Chart Note System
  • ChiroTouch - Provider Image Viewer/Editor
    Provider Image Viewer/Editor
  • ChiroTouch - Patient Billing Ledger
    Patient Billing Ledger
  • ChiroTouch - Patient Sign-In, Intake, and Forms
    Patient Sign-In, Intake, and Forms
Supported Operating System(s):
Windows XP, Windows Vista

31 Reviews of ChiroTouch

 

from Maxwell Family Chiropractic, LLC and Dr Maxwell Golf
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

ChiroTouch Experience

Ease-of-use

It's very easy to navigate, and the use of the macros has improved.

Functionality

Its functionality goes beyond what we need, and we continue find ways to make better use of its tools.

Product Quality

The quality of this software is great. We really have never had any glitches.

Customer Support

We have enjoyed having our own rep. It is not as A+ as it was in the beginning, but they have made good efforts to get back to where they were.

Likes Best

What I like most is that this company is so pro-chiropractic. This company not only supports pure chiropractic, but they bring in great speakers for webinars and truly are concerned for your success. There have been some great features added, like the texting reminders that we just love. The patients appreciate it as well.

Likes Least

What I least like is having to pay for some of the extra features after paying for the software. I just feel like when you invest this amount of money it should be all-inclusive.

Recommendations

Really, you need to look no further. This is the chiropractic software to buy. End of story

 

from Performance Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch is committed to excellence

Ease-of-use

As with any software, learning it properly takes time.

Functionality

It does what we need it to do, mostly. And that which is missing, CT can and will develop.

Product Quality

It's reasonably stable and efficient. We haven't lost data or revenue.

Customer Support

A1! They are very responsive to our inquiries. They are top-notch.

Likes Best

They are responsive and clear, and they know the profession. They're not just looking to sell some software and run; they support and constantly develop their product. Also, it's highly customizable. You don't have to fit your elephant into someone else's shoebox. Oh, and they're especially helpful in ensuring that you receive your HITEC Stimulus funds for EHR adoption.

Likes Least

A few annoying glitches and bugs have plagued us, but that's the reality of anything involving computers.

Recommendations

Don't settle for the cheapest. Seek the best value for how you practice.

 

from True Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

8 Years strong! I've seen them all, and I'm not looking back

Ease-of-use

From patient management to billing, it is easy to navigate, reproduce, and train on.

Functionality

I would have given it a 10/10 if the check-in worked right.

Product Quality

It's the best on the market! I have demoed over 40 and have to admit they are the complete package. Some have some cool things, but at the end of the day, CT was 100%, and the competitors were only 20%. Truthfully, test it yourself.

Customer Support

The videos are great! The town hall meetings are great! Phone calls need improvement.

Likes Best

From tracking products to taking notes, this software not only gets the job done. My CAs love it. It's trainable and easy to understand when there is staff turnover.

Likes Least

The only bummer I don't like is the check-in system. I have issues with mine weekly.

Recommendations

Everyone has a sales pitch. Many systems have good features. The bottom line is: can a CA run your office efficiently and can you see reports on every aspect of your practice?

 

from Ocala Spine and Injury
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best Chiropractic Software on the Market

Ease-of-use

Once the staff/doctors are trained, the user interface is fairly intuitive.

Functionality

It's great all around practice software, but I would like to see improvements in internal messaging and contact management features.

Product Quality

I've found that ChiroTouch makes it much easier for us to create quality notes that are easy to read.

Customer Support

Customer service often isn't entirely sure of how to solve a particular issue, which can be frustrating.

Likes Best

It's easy to create compliant, robust notes very quickly, and it's easy to customize macros for your own use.

Likes Least

Contact management/patient followup interfaces are not very practical or well-designed.

Recommendations

Regardless of what type of practice you have, ChiroTouch can be customized to fit your needs.

 

from Durbin Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Good Experience at Age 80

Ease-of-use

The learning curve is steep for all systems. The CT support team makes it a lot easier.

Functionality

Whatever we have needed has been there, with courteous service people.

Product Quality

From the beginning, I've heard stories about difficulties from users of other systems. There is none from CT users.

Customer Support

It's always been there when we needed it. Chat and live support are excellent.

Likes Best

The many valuable features and support system is fantastic. At age 80 and with an aging staff, I wondered whether we would be able to handle the learning curve. It wasn't exactly easy but we've done it with very few glitches. Support is everything.

From my first contact with my CT sales rep to today, we've always had great experiences. Not once have we found anything other than good people and good experiences.

Likes Least

The patient statement format wasn't satisfactory for several months. Now that has been fixed.

Recommendations

Talk with other ChiroTouch users, as well as those of other systems.

 

from King of Prussia Family Wellness Center, PC
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

ChiroTouch makes my practice so easy! Best investment we've made!

Ease-of-use

It is the best for training new staff, because there are many ways to get to where you want to go. My 15-year-old daughter is helping for the summer and remarked how amazingly easy it is to learn!

Functionality

It does everything. Literally. Notes, billing, follow-up, text reminders: you name it, it does it.

Product Quality

They are constantly improving stuff, and I love their seminars.

Customer Support

We have had ChiroTouch from the beginning when the developer would fly out to install. The library and town hall features are awesome to learn new things!

Likes Best

I love this software. We did an extensive analysis of software, and this was the highest-rated system to have all the features we wanted. At the time, we were seeing 1/8 the patients we are now, and it has really grown with us. They can accommodate multiple offices, multiple doctors, or anything you need. At the time, I thought the cost was above us, but it has truly been the best investment our practice has made. ChiroTouch is always improving things without us asking; they take what people ask very seriously and try to accommodate.

Likes Least

There are some features I would like to see that haven't come to fruition yet, but I am sure they will in the future.

Recommendations

Demo the software. Really try it out. Weigh things like: does your software bill insurance in under a minute? How easy are claims and following up on them?

 

from Klumpp Family Chiropractic P.C.
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

It's ok. They made it out to be a lot smoother than it is.

Ease-of-use

The ease of use is nice, once you figure out your charting flow in regards to the patients.

Functionality

Right now, it is frustrating, as we are in the midst of transition. I haven't got the flow down with patients, so we are still transposing from paper into the system.

Product Quality

It's a very well-made product, and they are constantly upgrading it. I have seen three updates in two months.

Customer Support

The customer service is lacking. When we have scheduled appointments with trainers, they have been constantly late.

Likes Best

It is an all-in-one system.

Likes Least

So far, after having it just shy of 2 months, their customer support is lacking. I call and leave messages, and no one calls us back. I also know this is a customizable software, but you have to be a bit tech savvy to do it.

Recommendations

If you want a system that encompasses everything with a customizable platform, this is for you.

 

from Spine & Sports Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

We Love ChiroTouch!

Ease-of-use

I love how we can post an insurance check to the claims history.

Functionality

It really seemed to streamline our office better, and everyone has their place.

Product Quality

The features and functions are reliable and easy to use.

Customer Support

We are fortunate to have met several of the ChiroTouch peoplem so we have some good contacts for any big problems like the previous mentioned incident. Also the Live Chat is handy!

Likes Best

We have had ChiroTouch for almost two years now. We were pretty overwhelmed in the beginning but have been surprised at how fast we have caught on to the program. The training that comes with the program is very helpful, and the videos and webinars complement the training. Most importantly, we ran across a problem our second year attesting with the EHR. We had not entered the information to attest within the allotted timeframe. We did not know there was a timeframe, and we were distraught at the fact we were going to miss out on twenty thousand dollars in incentive money. Through many phone calls with CMS, the EHR incentive program people, and Chirotouch, the problem was fixed and we were able to attest. We have met several Chirotouch people at seminars and conventions, and they are always receptive to suggestions, ideas, and fixes.

Likes Least

The latest update slowed our computers a bit and I am still waiting to see if they are going to find a way to post credit card payments from insurance companies.

Recommendations

Give yourself and your staff plenty of time to "learn" the program through the training sessions and videos. It also is very helpful to have specific people that handle different components of the program (e.g., Front Desk Person(s), Chiropractic Assistant(s), Work Comp/Auto Manager, Personal Insurance Manager, EHR Expert, Someone to manage the Macros for the Soap Notes to make them as efficient as possible for the doctors). Lastly, I was in charge of setting up the maintenance screen and updating it when needed.

 

review detail from Hinsdale Experience chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Benefits of Chirotouch

Ease-of-use

Training and support are amazing, and the way the software flows just makes things easy and efficient.

Functionality

I would like more graphing of stats and a place to put employee battle plans in place with quarterly and yearly goals.

Product Quality

It's very pleasing to the eye, not just like an Excel spreadsheet.

Customer Support

They are always willing to help and support my staff.

Likes Best

Easy to use, efficient, and easy to learn and train staff. ChiroTouch really supports chiropractic and its advancement. They are one of the few companies that actually donates back to chiropractic.

Likes Least

I wish they had graphs of certain stats I keep. I would like a management area for battle plans and tasks.

Recommendations

I've used over six practice management systems in my career, and ChiroTouch has been the most complete and easy to use by far.

 

from Johnson Ranch Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch review

Ease-of-use

Front office billing and collections are great. It's easy to fix mistakes.

Functionality

The interface between back office and front office is good.

Product Quality

The front office is very well-designed, but the back office needs to reduce clicks.

Customer Support

They are always there to help if needed. Support can be done online or on the phone.

Likes Best

Support is wonderful; initial training was great. You can text message or email patients their appointment reminders.

Likes Least

There are lots of clicks in the SOAP notes. The product is designed around the front office.

Recommendations

Consider CT before you buy something else. Be sure to check out the SOAP note portion in depth.

 

from BCC
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Have been using CT for a little over a year

Ease-of-use

Too many clicks to get a really decent compliant note.

Functionality

To create a really good note, it takes too much time.

Product Quality

The program has great potential but they need find ways to cut steps out of the process and make it more automated. For example, the CT Intake only allows the patient to fill out a pre-made form online, but it does not integrate the information into the chart. This must be done by a staff member or the doctor. It just adds another 20-30 minutes to NP processing or reevaluations and changes in history. This information should be imported into the chart automatically. It would make life and practice much easier.

Customer Support

It seems that instead of trying to create a program that flows efficiently and saves time and is compliant, they try to create a program that makes everyone happy. My opinion is that it has real potential but is still very frustrating.

Likes Best

ChiroTouch is quick can make a note in a very short time. The staff members are nice. The Front Office portion is very good. The touch screen processing is very nice.

Likes Least

1. The charting takes a significant number of clicks to create a really compliant note. The daily notes take a good bit of work to make them show a difference from one visit to the next. Easy for a cash patient, not so much for an insurance patient that has to meet standards of someone looking over your shoulder to meet compliance.
2. The staff is unable to do any input into the chart as a staff member. They are force to use the logon credentials to do something as simple as putting in PHI or ROS (and if the doctor is creating a note while they are using the doctor's credentials to add this clerical info, the note being done by one of the users will not be saved)
3. The outcome assessment info is not integrated into the chart note; it must be imported to create a graphical reference but is independent from the note itself. My preference is that the data would actually be in the chart note itself. If this was done, the program could be used to create meaningful goals based on the outcome assessment instead of just collecting data for reporting.
4. Vitals for the EHR component when put in for meaningful use are not integrated into the chart, which causes double entry.
5. The CT sign-in is cumbersome and really aggravating. The patients often click "no symptoms" just because it is the easiest choice. They cannot have any realistic options to show radiating pain; it just makes them chose pain at each site. (For instance, neck pain with radiating arm pain would end up being reported as neck pain, shoulder pain, and elbow pain. It does not show any connection that the extremity pain is coming from the neck.

There is a form that allows for radiating pain, but it allows the patient to say things that do not make sense, like neck pain that radiates to the foot (in the same sentence they can say it does not refer) and that it radiates into the right arm. Many times, it takes 3-5 mins to fix a subjective that the patient has put in.

It also does not allow for doing documents that are attached to a daily note, like a doctor's note, digitally. They have some of these in the program, but they are not directly integrated and just add another step instead of making it a simple process.

Recommendations

Please go to a doctor's office and make sure that the software is able to do what you want it to do. An online demo is not able to show you how the program really works.

 

review detail from Wyoming Chiropractic Association
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Makes my life easier!

Ease-of-use

It's laid out very intuitively and is easy to use.

Functionality

Definitely meets the needs of my entire practice from scheduling to notes to billing.

Product Quality

The highest quality there is in this field. Worth the money. Most importantly, it just always works - no bugs, no crashes, no random times that it doesn't work.

Customer Support

Awesome support. They can always answer our questions.

Likes Best

I love that it actually makes my practice run more smoothly. Starting up took some time, but I definitely picked the right software. It enabled us to get the EHR incentive money without much hassle, which more than paid for the software.

Likes Least

Minor issues with the iPad apps not doing everything the computer can do. But they are receptive to feedback and constantly making updates.

Recommendations

I looked at Eclipse and ChiroTouch and am very glad I picked ChiroTouch. Its layout is a lot more intuitive and faster for my daily patient flow.

 

from Noya Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I have been a ChiroTouch user for over 6 years.

Ease-of-use

The software is easy to use and intuitive. It has a small learning curve, but you should know your way around in a few days.

Functionality

Everything is in one place: appointments, billing, appointment reminder texting, bulk email, and EHR, to name a few.

Product Quality

The software is always being added to and updated. The ChiroTouch team is always looking to improve and bring you the most cutting edge product.

Customer Support

Customer support has been top-notch. The ChiroTouch staff has always gone above and beyond when answering questions and customizing software.

Likes Best

The software is simple to use and takes care of all the needs for my office.

Likes Least

The statistical reporting is less than you would expect from a software of this caliber.

Recommendations

The software is great: streamlined and easy to use. The ChiroTouch team is always adding new features to the product. This is a great product and worth the investment.

 

review detail from Philadelphia 76ers
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Very good program that continues to update and raise the bar

Ease-of-use

It is easy that is all I have to say.

Functionality

It saves me time, and I have my team enter my notes as I adjust. We added an associate doctor last year and the transition was very easy.

Product Quality

It is very high quality. Their webinars are awesome, although I don't check them out as often as I would like, but they keep adding value.

Customer Support

Exceptional customer support. It's hands down one of the best of any company/interaction I have had in business.

Likes Best

It's a great product with great support.

Likes Least

I've had challenges with the billing portion of ChiroTouch, CT ProBill, but they have been responsive in trying to resolve the challenges I had. I am optimistic for improvements going forward.

Recommendations

It is excellent, check it out, and at least do a demo.

 

from Drs. Marko Family Chiropractors
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch review

Ease-of-use

There are too many steps for some of the things we use it for.

Functionality

The product totally meets our needs of taking and keeping EHR.

Product Quality

I think the software is very high quality, and for the most part, the buttons are very easy to read and locate.

Customer Support

There are many ways to contact the support team: online, on the phone, or even by looking in the FAQs. I have never had to wait very long for the support team to answer the phone.

Likes Best

I like the fact that the notes are certified, and there are many different ways to get help with using the software.

Likes Least

I think there are too many steps for many of the things we try to do when using the software. For instance, making an appointment takes about five steps.

Recommendations

Make sure it is customizable and can be used as quickly as you need it to be

 

from Tatro Chiropractic, PC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch is the best!

Ease-of-use

It's very easy to customize and create your own macro buttons. Once you have it set to your liking, it makes documentation a breeze.

Functionality

The provider side and the front desk/ billing side mesh flawlessly.

Product Quality

I have never had a glitch, and it is very easy to navigate. There are so many features that we discover something new each day to improve our day-to-day tasks.

Customer Support

Customer support has always been quick to respond. Also, the live online chat is a nice feature to get questions answered.

Likes Best

The software is very user-friendly and easy to customize for your office's needs.

Likes Least

The initial training can be a little overwhelming, but with practice, it all comes together.

Recommendations

I have tried three software systems, and ChiroTouch is the most comprehensive and easiest to use.

 

from Pickett Family Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great chiropractic software!

Ease-of-use

Once you learn to use it, it makes running an office a breeze.

Functionality

It has everything you need to run a chiropractic office.

Product Quality

All of the features have specific functions and can be used with ease.

Customer Support

Customer support is easy to get in touch with, either on the phone or through the support chat.

Likes Best

It's very easy to use and has great extra features.

Likes Least

It is a little pricey. In the end, it is definitely worth it.

Recommendations

Give them a call and set up a demo so you can see how the software works.

 

from Durham Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch is efficient for a busy office.

Ease-of-use

There is a mild learning curve to make the program efficient.

Functionality

It meets all patient notes and recordkeeping, but inputting patient notes is not always 100%.

Product Quality

Quality is great; there are only minor glitches to overcome.

Customer Support

In recent months, there have been some issues with service and responses, but overall they efficient.

Likes Best

I like how the program keeps records up-to-date and makes them easily accessible to staff and doctors.

Likes Least

I wish some of the features would auto-populate into the patient notes.

Recommendations

ChiroTouch is the best electronic medical records program I have worked with.

 

from Atlas Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Never Use Travel Cards Again!

Ease-of-use

The learning curve in the initial setup of the system can be tough, but the ChiroTouch team has great webinars, tutorial videos, and one-on-one training meetings to help get everyone on your staff on the same page.

Functionality

There are still a few things we would like to change, but overall, the system has been great.

Product Quality

Since we began using ChiroTouch, there have been significant improvements, and it is still constantly improving.

Customer Support

The support is great, especially now that they have online chat.

Likes Best

This software has transformed how our office runs. The improvements that the ChiroTouch system has made regarding efficiency in our office is amazing. From keeping on top of patient appointments to the speed of being able to check patients out and keep their notes in order, the system is outstanding. My front desk staff laughs at the thought of ever having to use travel cards.

Likes Least

As with any system, there are always improvements to be made, but the ChiroTouch team is great about taking client feedback to make improvements. They even have a feedback section on their website where you can make suggestions and see what others using the system want to change.

Recommendations

Do your homework, watch every tutorial possible, read the manuals, and get ahead on getting familiar with the system before you start.

 

from Chiropractic Group, Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best out there!

Ease-of-use

I find it very easy on the eyes, and everything just seems to flow.

Functionality

We see a combination of cash, insurance, and personal injury cases. ChiroTouch manages them all very well.

Product Quality

I have never had an issue with the program. It's very reliable!

Customer Support

I usually don't use them, but my staff has never complained about using them!

Likes Best

I like the ease of use and the ability to modify the system to my needs! They have great customer service and friendly staff.

Likes Least

There are not many things I don't like about ChiroTouch, but if I had to pick one, I would say the fact that at times, I will have ChiroTouch dialed in, and then when I install an update, it messes with the way I had it, so I have to relearn some things.

Recommendations

Talk to other doctors who have used different products to see how they are using it.

 
 
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