ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch EHR, combines exceptional support and tablet device integration into an innovative and advanced software package. Integrated Practice Solutions, Inc. designed ChiroTouch to streamline operations, improve patient care and maximize practice profitability.

ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to twenty-five providers. It combines electronic health records, billing, patient scheduling, outcomes assessments, and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes, and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing, and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging, and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

ChiroTouch was first developed in 1999 by Ron McNeill and Michael Failla, an experienced chiropractor. The company reports a 99% retention rate.

 

Supported Operating System(s):
Windows 8, Windows XP, Windows Vista, Windows 7

81 Reviews of ChiroTouch

 

from McClelland Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is great

Ease-of-use

As with any product, there is the learning curve. But once you get past that, it is a breeze.

Functionality

It covers all the bases and is a complete EHR package.

Product Quality

You have enter charges from patient EOBs individually. One line at a time.

Customer Support

They are so popular and have sold so many that there is often a long wait time. In their defense, it is usually is in high traffic times.

Likes Best

It has the complete package from EHR to billing. It has it all and makes everything so convenient as compared to linking or making sure other products are compatible with the other.

Likes Least

I dislike the fact you have to enter EOBs line by line and enter each service individually.

Recommendations

Stop looking. You will not find a more complete package, including the support after the sale.

 

from Evolution Wellness LLC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Complete Package For any Health Care Provider

Ease-of-use

The interface is intuitive and remains congruent within each program.

Functionality

From scheduling new patients, to billing and collecting, you can run your entire practice on this system from A-Z. I do!

Product Quality

I've never had the system malfunction.

Customer Support

I get most issued resolved by utilizing the chat service alone! Knowledgeable experts are on the other end ready to help and are super friendly.

Likes Best

The interface is intuitive and allows the user to multitask throughout the different programs effortlessly!

Likes Least

I honestly don't have anything to compare it to. I assume no product is perfect, but until I come across what I see as a negative, this practice management system is as close to perfect as I can Imagine.

Recommendations

Be patient. Once you begin to connect all of the dots within the programs, it becomes second nature.

 

from Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is the bomb diggity

Ease-of-use

CT has great trainers that teach you, and at just a click of a button, you can ask, and it has directions and videos to watch.

Functionality

So far, it has met all of our needs, especially with electronic filing. Very nice!

Product Quality

With just a click of a button, you go to the next question for patient notes, and it's easy to follow.

Customer Support

They have helped every time I have called or logged in to MyChiroTouch. Customer support is very knowledgeable and friendly.

Likes Best

It is easy to learn. We have a very busy practice; I just wish we had more time to learn all of what CT can do. If you need help learning, it is just a click of a button to get to MyChiroTouch and ask a question.

Likes Least

There is nothing. We like it all so far. Buy it!

Recommendations

I know that for chiropractic, this software has met all of our requirements for SOAP Notes and makes it easy to add to the notes and take away if need be.

 

from Art of Touch Health and Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very satisfied - perfect for a smaller office or large

Ease-of-use

The system could seem complex, but you are properly trained before you are set to go live. It's just point and click once you have your patient base entered. CT Provider mobile allows you to use you iPad to do touch screen notes in your treatment room. It simply doesn't get easier than that.

Functionality

I am a smaller office and I need to be able to do everything at once. ChiroTouch allows me to do that. My scheduled patients auto-populate in Provider mobile. When they arrive to the office, they are checked in which allows me to bring their record up in Provider mobile. My touch screen allows me to record levels adjusted and services provided generating my SOAP for the day. Services provided are carried over for billing allowing my front office to complete their job without a bunch of back tracking or interruptions while I am treating other patients.

Product Quality

We work in a highly regulated industry. As such, requirements for documentation and patient privacy change frequently. ChiroTouch has done very well to stay on top of these changes introducing updates to the software frequently. They have done well to keep my office up to date, scheduling updates that can be initiated by me using LogMeIn to give a tech control of my computer while I continue to work. I have had zero conflicts with other programs I run during my day so I'd have to say it is well made as well as well kept up.

Customer Support

For the most part, I have been very satisfied with ChiroTouch's support team. Most problems I have had have come from my end having to make minor tweaks with my IT group to change to a static IP for my wireless devices. When I lost connectivity with my iPad, I'd use online support and be back up and running within 10 minutes.

Likes Best

ChiroTouch is easy to use. After installation, you are walked through a comprehensive training which, although time consuming, lets you really hit the ground running. I am able to do everything to manage my practice from one program: scheduling, notes, billing, patient history, and upcoming birthday lists. I am very pleased with my decision to purchase ChiroTouch.

Likes Least

In all honesty, I was initially put off by the price of the program. I was a small start-up practice and had a pretty bad case of sticker shock when evaluating ChiroTouch and other office management programs. ChiroTouch, however, put me on a payment plan that made it affordable for my office and when I look back after my first year using ChiroTouch versus other systems I have used or was considering, I am very glad a made the commitment to chose ChiroTouch.

Recommendations

Talk to people who are using ChiroTouch, then talk to everybody else. See if you can try, or watch how easy it is to schedule/re-schedule a patient, do your notes, bill, and keep up to date with the most recent updates. I've used several different systems working at different offices before opening up for myself. All it took was a 5 minute demonstration, and I was sold.

 

from Albert E Andrion II Dc II
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The wow factor is real

Ease-of-use

It has a learning curve. It isn't complicated, it just takes time to learn. When you are involved in a busy practice you just have to set aside a block of time to learn it.

Functionality

So far, all of my needs are met, but we have not been using it for very long.

Product Quality

It is tailored for ease and clarity. Billing is the biggest challenge. It's a great process.

Customer Support

Everything we have asked of the support folks has been solved or fixed with a smile and and a helpful attitude.

Likes Best

The whole team has been a dream to work with. We were slow to finish our training and slow to launch. The ChiroTouch team has helped us every step of the way.

Likes Least

We have yet to find anything we don't like. The learning of the program is broken down to manageable bits. It has been a smooth process.

Recommendations

Keep an open mind and move forward towards transition one step at a time.

 

from Dr. Zack Alme The Life House
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chiropractic Assistant's Review of ChiroTouch

Ease-of-use

Many times there are too many clicks/steps to perform simple tasks.

Functionality

Functionally, I think you could simplify the steps to get in and out of scheduling and looking up patients.

Product Quality

It's a very high quality product that could be perfected more through future updates.

Customer Support

From the beginning, ChiroTouch's customer service has been very attentive, and everyone we have spoke with has been very intelligent and polite.

Likes Best

I like that it is much better than our old software (SilkOne). I also love how data is saved automatically without always having to click a save button.

Likes Least

I dislike how many extra clicks/steps there are to make a simple appointment or change an appointment.

Recommendations

ChiroTouch has offered amazing customer service, and the software is top of the line. I recommend ChiroTouch to any doctor's office.

 

from McKown Family Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We love ChiroTouch!

Ease-of-use

Although ChiroTouch has a high learning curve, the training courses make it manageable. Implementing the billing was probably the most difficult part, but the integration of this system into ChiroTouch was wonderful. It has everything you need in one software.

Functionality

We love every aspect of the ChiroTouch system. It has met all of our needs.

Product Quality

The quality is very high. The technical support is fantastic. They have a live chat-room where you can directly chat with a representative of the company. Or you can call. You'll never be left with a robot on a telephone, you always get a live person.

Customer Support

As I stated earlier, the customer support is great.

Likes Best

ChiroTouch provides everything we need. Everything is integrated into this EHR seamlessly. We do all of our notes, billing, etc in this one system. It has been great.

Likes Least

There's a pretty high learning curve. You cannot learn this system overnight, but the training sessions are very helpful. You do self training and then meet one-on-one with a training person who makes sure you understood all of the material that you studied. This person then helps you apply it towards your Chirotouch system.

Recommendations

The biggest reason we bought this system is because it had apps for our iPads. It's not just accessible through the internet, but actual applications. Each application can be tailored to each provider's needs when he/she is taking notes. This makes SOAP notes so easy now!

 

from Fresh start chiropractic, inc
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best EHR software I have used.

Ease-of-use

Some areas of the software seem like programming was improved, but old pieces were never erased, which can make some menus redundant or confusing.

Functionality

The EHR areas are very helpful and make the federal requirements easy and straightforward. However, the billing and payments areas of the program are lacking in efficiency and clarity.

Product Quality

Due to some of the areas of programming, this product is very clean and good looking, but needs some more refinement to be really user-friendly.

Customer Support

Plain and simple, the customer support is fantastic.

Likes Best

The software is very good on the whole. There are a lot of facets of the programming we have not yet used to full advantage, but post everything we need is included. The customer service has been excellent and are always on schedule. I especially like the ability to schedule calls. Sometimes the techs don't have a useful answer to our problems, especially with billing and insurance data, but they always try to find solutions. The patient notes templates take some time to build, but the user interface is very friendly and customizable. Honestly I have been thrilled with the transition overall.

Likes Least

Some of the billing programming for insurance payments is tricky and not as fluid as I wish.

Recommendations

It is hard to know what you need until you try it. I recommend making sure to list out all the pros and cons of current software before taking a tour or demo.

 

from Dr. Loren Smothers
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch Review

Ease-of-use

It's user-friendly, and support is super to help if needed. The training videos are super easy and helpful as well.

Functionality

It fulfills all requirements our office needed to be compliant.

Product Quality

Awesome. It's up to date, very efficient, and easy to use. And they have great tech support.

Customer Support

Their excellent staff is knowledgeable, friendly, and helpful with solutions.

Likes Best

It's user-friendly. Tech support is super friendly and knowledgeable.

Likes Least

If a patient is not checked out completely by midnight of a working day, it moves them off the schedule.

Recommendations

Take a look at the demo and feel free to ask any and all questions about the software and your office needs.

 

from Hillcrest chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch

Ease-of-use

The products is not too complicated. There is just so much information to learn, and sometimes when you learn one aspect of the program and move to the next, your forget the information.

Functionality

This product has allowed my office to function smoothly and it has taken the stress out of being Medicare compliant. It meets the PART requirements.

Product Quality

The quality is great! The presentation of the screens and images are amazing!

Customer Support

It takes a while sometimes to get an individual on the phone, but once you get a live person, they are prepared to tackle any issue you are dealing with.

Likes Best

ChiroTouch was made with the chiropractic office in mind. ChiroTouch has allowed my office to flow smoother. The accessibility is wonderful, and the simplicity of the program is amazing.

Likes Least

The applications for mobile devices and iPads do not always work properly.

Recommendations

Take your time and review each product very carefully, and in the end, you will find that ChiroTouch is the best on the market right now.

 

from Awaken to Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

So Helpful

Ease-of-use

I learned how to use the basics within an hour. After a few weeks, I had learned pretty much the entire ins and outs of the program!

Functionality

I love how I can set up appointment reminders via text message or email! The patients love it too!

Product Quality

It's easy to use with a well laid out format. If you ever have any questions, the support team is always friendly and helpful!

Customer Support

They are great! I love that they connect to your computer so they can show you a process step-by-step!

Likes Best

I am impressed with how friendly and helpful the support team is any time I call with a question, no matter how simple or complicated the situation!

Likes Least

I wish there was an easier way to run reports in order to balance books for a certain time frame verses the format that is currently available.

Recommendations

This is a useful tool to have in your office! I would only make sure you have something to help you with the balancing as the reports are sometimes difficult to understand.

 

from Pointe Village Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch Review

Ease-of-use

Too much information is required. There are pointless forms that need to be filled out all the time.

Functionality

It is hard to learn new stuff when you have been using the same programs for years.

Product Quality

This program is very complex and hard to learn after years of other programs.

Customer Support

On-campus training would have been easier. Training over the computer over a period of time gives you time to forget what you have learned.

Likes Best

This is required for the government's benefit. The patients we serve do not require prescriptions.

Likes Least

The required information is private to most people and not necessary for others.

Recommendations

There is a lot of work involved in starting this program from startup.

 

from Bays Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

The best EHR for Chiros. No doubt. Some quirks. Support could be better.

Ease-of-use

Once trained, it is easy to use. You must do the training to use it.

Functionality

It is very functional for what we use it for. There are a few things I would change if I could, but overall, it does what we want it to do.

Product Quality

Compared to other Chiro EHRs, it is superior. It has very good looking graphics and a good processing speed, for the most part. Communication between the programs is good. It has options and customization that are cool.

Customer Support

Online support is very good; telephone support is not.

Likes Best

I like the interface between the programs. Charges put in with the note taking system transfer to the ledger. Notes are easy to do, and they don't look canned. The customization is very good. Online support / live chat is really useful. Their training videos are very useful. The all-in-one provider program is 90% awesome. The appointment book is good and useful. The check-in system is good, too. I do recommend this software over the others, even though it isn't perfect.

Likes Least

Reports could be a little easier to use. We have to run 2-3 different reports to get the stats we want. Telephone support is poor. We have often been ignored for days without a call back. I typically don't even call anymore. I just use online support, which works most of the time. Reading the ledger can be tricky, because of the insurance / patient estimating the software does. They have annual fees that seem pricey for the support.

Recommendations

I don't have any recommendations for others.

 

from Active Health Chiropractic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best Chiropractic EHR I have ever used.

Ease-of-use

Great free macros. And it is literally touch and go.

Functionality

I think there could be some improvements on the billing side. We are still very happy with it, but even though they have taken things so far, it could just be taken a little bit further.

Product Quality

We have never had an issue with the quality of the product.

Customer Support

There are occasions when the customer support is very busy and takes a while to get back to us.

Likes Best

It's made for chiropractors, with constant updates and improvements to meet our needs.

Likes Least

Their customer support sometimes takes a while to get back to us.

Recommendations

Quit wasting your time looking at others. Just buy ChiroTouch.

 

from Ammons Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Look long and hard before buying ChiroTouch.

Ease-of-use

Way hard. It's like everything about the patient is in different baskets. You can't simply click to look at an FOA form the patient filled out; there are several steps to get to it. Even to go to the ledger from the doctor notes screen, you have to go to a different part of the system and type the patient's name in to see the ledger.

Functionality

Compared to my old system, the notes took longer and were no more compliant.

Product Quality

It does not function like a coherent software. It is more like a lot of different pieces that you have to access.

Customer Support

They were friendly and truthful about the product. The main billing trainer told me "our system just is not designed from the ground up in a way that will allow it to make those front desk calculations the way your old system did."

Likes Best

The Meaningful Use aspects of the software are laid out well and easy to use. The scheduler and in office patient tracking worked well.

Likes Least

The software really seems like it is a lot of different parts that were randomly made to work together. They advertise that a patient can fill out forms online and have them go right into the system. They do, but you have to manually put in the notes. The iPad use for FOA forms works, but you have to go through numerous steps to get it into the note. The notes are really clunky, and it takes a lot of reading to get the note done. All of that is bad enough, but the front desk checkout is 20 years behind the times. I have had software for 15-20 years that would figure how much the patient owes at checkout based on their primary and secondary insurance. Their salesman told me it would do this, but it will not. I found out the hard way. Not only that, but if the charge is for some reason less than the copay, it charges the patient the copay. I used the system two days and made several patients mad. They were used to knowing exactly how much they owe, and this system overcharged several of them. CT's solution was to just wait for insurance to pay and then collect what is owed. This was something that I did not even think to ask them about when I was looking because I figured any current software could do those calculations. I guess if you are a cash practice and don't accept insurance, this may not be a big concern, but for us, it was very important. I purchased the system because I thought the iPad check-in and FOA functions would enhance our ability to handle patients efficiently, but it did not; in fact, it made things worse. The other thing they do not tell you is that if you have over 10 computers, you have to purchase additional software to make their system work. I went back to my 8-year-old software and suffered the loss.

Recommendations

Be careful! Look at every little aspect and don't take anything for granted. Pay very close attention to how many clicks it takes to create a good compliant note.

 

from Maple View Chiropractic Clinic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

My second go-around with ChiroTouch, and I'm Loving it!

Ease-of-use

It requires customization, which requires time and, more importantly, commitment, but the initial setup is complete, it's very easy to navigate. Commitment during training is absolutely necessary.

Functionality

We see 300 patients a week, and we needed a system that could keep up. Once learned, it serves us very well!

Product Quality

In the beginning, what I thought might be bugs was actually my staff not understanding how the software worked. Overall, the quality has been very good.

Customer Support

In the first few months, we have needed support a lot, and they are always friendly, helpful, and - most importantly - honest. If not for support in the beginning, we would have really struggled, but they do a good job of seeing what we aren't seeing and going over and above in not only resolving the issues, but explaining why they are happening. We made a lot of mistakes and thought it was the software, but they never made us feel silly for asking.

Likes Best

I love the fact that this is a company that passionately gives back to the Chiropractic profession through The Foundation for Chiropractic Progress. We all should be so passionate and generous to give back to the promotion of our philosophy! The product, while challenging to master, keeps surprising me feature-wise. The trainers and the support team have been like our partners in helping us get the most we can out of it. They actually care!

Likes Least

Sometimes, the phone wait times are too long, but that has improved a ton in the last few months, and once you have someone on the phone, they have always been very helpful. I've had to ask for a supervisor when I reached a newer staff person, but they have all been very responsive and sincere in their attempts to help. There are many feature add-ons that come at a cost, and I wish there was an all-inclusive price. They are not overly expensive, but every penny counts.


Recommendations

This is my second round of owning ChiroTouch. I originally bought it at a time when I (and, more importantly, my staff), really wasn't committed to focusing on learning it. I was disappointed in what I thought it could and could not do, so I sold it and went back to what I was using. It took a year to realize my mistake, and I bought ChiroTouch again. This time I did the training myself, and I owned the project of implementing it. I could not be happier.

 

from mBody Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Worst software I've used to run a chiropractic office.

Ease-of-use

They have these horrible training videos that are way too long. You would have spend about 100 hours watching videos to feel like you have an idea of what you are doing.

Functionality

I like the EHR, but that is it. It's not worth it for all of the problems I've had with the scheduler or for the difficulty and lack of intuitiveness for the rest of the product.

Product Quality

I'm so sorry I bought this product. It's like they created one module and then stacked another on top of it. Things don't flow well at all.

Customer Support

I was really spoiled by the customer service from our previous vendor. I bought ChiroTouch last year when they were having a sale, and I think they got an onslaught of calls and were unable to keep up with them. As a result, I never got anyone who knew what they were doing for at least six months. Now, a year later, they have assigned us an expert who does know what he is doing. But he still has not been able to resolve our ongoing problems with the scheduler.

Likes Best

I like being able to use my iPad to take notes. That is all.

Likes Least

Everything. Their support is absolutely terrible. Usually, I figure out the answer to the problem before their support staff does. Going back and forth between the scheduler and front desk takes a lot of time. To integrate credit card processing, you have to use Cash Practice, which charges a lot of money every month. You even have to pay for the appointment reminders. For the price, you would expect these things to be included.

Recommendations

Try other systems first. I was lured by the bells and whistles that didn't even work well in ChiroTouch a year ago and have regretted that decision every day.

 

from Davis Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best chiropractic software I have used in my 13 years in the field!

Ease-of-use

It is very user-friendly. I have trained many staff members on it, and they pick it up easily.

Functionality

I am able to get my job done more quickly and effectively.

Product Quality

Software updates are sometimes a bit tricky, but they always work out the kinks.

Customer Support

As the day goes on, customer service gets very busy. But when you can get someone, they are very helpful.

Likes Best

It flows the way a chiropractic office does.

Likes Least

I don't find the recall system very helpful, but you can work around it.

Recommendations

Utilize the training resources. The software has so many wonderful functions; you don't want to miss out on any.

 

from Charlotte Sports Performance and Rehab
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Smooth and user-friendly software

Ease-of-use

The software is pretty easy to use and user-friendly. There are also training videos and online support that clarify any questions.

Functionality

Very well. Billing, scheduling, notes, etc. are functional with our practice.

Product Quality

Overall, the software is well-designed. Some of the services offered, like appointment reminders and new patient intake forms, have glitches that sometimes occur.

Customer Support

The online chat sessions are very helpful. If the techs cannot answer your question, they will remotely access your computer and assist that way.

Likes Best

I love how this product is so easy to navigate through. The online support we get during business hours is also extremely helpful.

Likes Least

I have found glitches with some of the services offered through ChiroTouch that I would like to see worked out.

Recommendations

Watch the training videos. The software offers a lot. Just become familiar with all of the services and how to take advantage of them.

 

from Adv Care Chiro
Specialty: Billing services
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch meets all our needs and then some

Ease-of-use

There a few small insurance posting items that were easier on other software.

Functionality

This software does everything easily and with good documentation to explain it.

Product Quality

Every aspect of billing is covered by this software, and they do extra things like help with the Government EHR.

Customer Support

The support and extra services are invaluable, like EHR assistance.

Likes Best

The support has never failed to quickly solve my problems.

Likes Least

It is very expensive but worth every penny, and the fantastic financing made it available to us.

Recommendations

Ask around to other offices, and see what they say about their software. You will most often talk with Chirotouch owners who love their software.

 
 
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