ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

219 Reviews of ChiroTouch

 

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Software Advice Reviews (164)
More Reviews (56)

Showing 1-20 of 164

Courtenay from Balance Wellspace
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

ChiroTouch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have used ChiroTouch for over 2 years now in a very fast paced high volume chiropractic office.

Pros

Access to already built templates, easy to use, everything is right in front of you with the click of a button- your provider screen, front desk, calendar, etc.

Cons

If you are on an ipad and there are a lot of people checked in while trying to chart a note quick, every time to go to a new patient it brings you all the way to the first patient checked in. So working in a high volume office this is very annoying and a barrier to using an ipad to chart my notes because you would have to scroll through a lot of people to get to the note you are looking for.

 
 

Isaiah from Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ChiroTouch works

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I worked with ChiroTouch for a brief period of time. Getting in and out of patient files, creating notes, etc.

Pros

Going from different aspects of a patient's notes was easy
Check in system works well with iPad
Many doctors swear by it

Cons

Font was small(dependent on the size of screen)
Would have to put in your own macros

Advice to Others

Demo it, try it, see it in action before purchase.

 
 

Sharon from In-Line Chiropractic Care, P. A.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

ChiroTouch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

My experience has been a bit tedious. It requires quite a bit of training. It does offer an array of great features.



 
 

Sue from Back & Neck Chiropractic Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

ChiroTouch Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been utilizing ChiroTouch since 2012. It is nice to have one software package take us from patient sign-in to the doctor’s daily note, through billing. They have worked to keep the software up-to-date with changes being made to Medicare and other medical guidelines and client suggestions. The webinar training that they provide also helped us to understand upcoming changes within the medical guidelines and within the software.

 
 

Jillayna from Cypress Creek Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall Chirotouch is good. I think offering a recorded training on the changed made in updates instead of sending a document that lists the changes would be nice.

Pros

It is user-friendly

Cons

It is geared towards the chiropractor and does not have some necessary billing reporting capabilities

Advice to Others

Make sure you know exactly what you are looking for before buying any product

 
 

James from American River Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

ChiroTouch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used this complete EHR and billing software for 4 years in an office where I worked. I was in charge of implementation of the software into use in the office. It was not too hard to integrate into office procedure and the iPad and PC use with patients was easy. Takes 3-5 minutes to note on iPad. Not sure of billing side as I did not work that side. Overall a good solution for a Chiropractic office that wants a certified EHR that is not too hard to learn. So long as you don't mind moderately expensive and mandatory paid software support they require of their customers. This was the server in office software and not the cloud version.

Pros

Ease of Use and Learning
Features and Functions
Certified for Medicare.

Cons

Price of Software
Mandatory moderately expensive support
Moderately expensive upgrades to get full functionality of the software.

Advice to Others

If this fits into your budget, this is a sound choice for EHR and Billing software.

 
 

April from Harmony Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Software, Big Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is one of the most popular software on the chiropractic market. And used by most large practices. I have used this software is busy practices that I have filled in for in the past. I can say that really not knowing the software well and just stepping in, the usability is easy. Not difficult to pick up. The doctor's note section a breeze and some of the systems "extra" additions are a nice touch, but too pricey in my opinion. The software itself is already more expensive than most on the market.

Pros

Easy to use. Functionality is straight forward. Makes Doc Notes easy. Billing easy. Appealing to the eye.

Cons

Pricey. Lots of additional costs for services.

 
 

Patricia from SpinalHealthandRehab.com
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

MY experience with ChiroTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Honestly I love it. So easy to manage. Never had a problem while using it.

 
 

Elizabeth from Spinal Health and Rehab Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I absolutely love using Chirotouch to schedule our patients. It does the job efficiently and accordingly to each doctor's preferences. It makes my job so much easier when I can see each doctor's schedule and manage each patient's appointment times. Not only does it show me all the doctor's appointments, it also gives me that specific patient's information and what types of accommodations the patient might need when they come in for treatment.

 
 

Karen from Barnes Wellness Center, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our office has just recently went to Chirotouch and we are working through the steps to get everything setup so we can stay compliant with Medicare. I am very impressed with how easy the system is to learn. Our trainer has been great and has walked me through the best ways to get the most out of our software in the shortest amount of time. Chirotouch is also partnered with KMC University, which is a great resource for any Chiropractic office that wants to be compliant in all areas.

Pros

There is an entire team that is dedicated to making sure all Medicare requirements are met, which is very important to us since we have a large volume of Medicare Patients.

Cons

The only con I have found is that the software does not have a time clock feature like our old software had.

Advice to Others

Try it, you will love it!

 
 

Heather from The Wellness Connection
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Ease-of-Use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The layout and the ability to customize this product to fit my charting needs has been amazing. The easy to click macros are programmable to any modality I chose to use and will populate into a note. I also love how our patients are able to check into their appointments with key tags - with our volume of patients this is a quick and easy process.

Advice to Others

DO it! You wont regret your choice!

 
 

Andrew from Dunlap Chiropractic, PLLC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Very Happy with software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Transitioning from my previous software was simple and the training procedures with ChiroTouch had me ready to go. I have improved my billing and collections in the past year after switching. The support staff has exceeded my expectations, they have been very quick to respond to my questions are always a pleasure to speak with. ChiroTouch has made inputting patient notes seamless and quick. Having multiple IPad applications makes working across your office network simple and saves valuable time. I wish I had started with ChiroTouch day one of opening my practice.

Advice to Others

I would highly recommend this product and wish i had started using ChiroTouch from day one.

 
 

Christy from Advantage Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awful. Buyer Beware!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This has got to be the worst program we have ever purchased. Whoever designed this software clearly didn't have the chiropractic profession in mind. To do simple tasks you must navigate through 5 different tabs to get to what you are looking for. Forget trying to run statistics clearly and track patient visits or at the very minimum send a recall card to a person that hasn't been in the office for a while. There's absolutely NO way to document general notes on a patient. This program doesn't even track patient statements. Not to mention the statements are awful. Patients can't understand them let alone the set up of the entire thing is terrible. Chirotouch has continuous problems. At this point, we can't even check patients in. Buyer Beware!

Pros

Many details and exacts that are available to be added to patient charts. Good for when insurance companies, etc. need documentation.

Cons

Patient statements. Can't track and difficult to read.
Billing. Unable to navigate well. Software hesitates. Doesn't generate all the claims its ask to so every now and then you must go back and rebill everyone you sent prior so you can make sure it's all getting billed. There are extra steps in checking ledgers. You have to enter ALL the policies to the accounts and only to find afterward that those policies mess up the ledger and don't calculate correctly. Ask customer service about it and they'll tell you they're unsure why it doesn't calculate it correctly and will advise you to enter one standard policy for everyone. But then you still must flip-flop charges in the ledger. G codes aren't billed to patients, it's only for documentation sake, yet we constantly have to flip flop the 1 cent around in the ledger to get it written off and not billed to the patient or to secondary insurances. You can't enter EOB's in the ledger. We've had several people ask what was paid and there's no way to explain anything since you can't enter anything. There's no way to document where a patient may have been sent to collections. The ledger in general is awful.
There's no way to document any notes and communicate with the staff regarding certain patients. ChiroTouch customer support will tell you to use the email within the program. Emails get forgotten and aren't attached in any way to individual charts. Emails also can't be printed and kept where it would be visible. For a fast paced office this is extremely inconvenient.
There's no way to run a simple printout of who's been in for a certain amount of time and who hasn't. It tries to run a printout of the last 180 days but we need it to be more detailed. We have a lot of patients that leave for the winter months or return to work etc. but we can't filter those items. Even at that, we can't document in a patient chart or anywhere that a recall card has been sent. Even if this list is printed and kept in a paper file, to pick up those duties in down time, it must only be done by one person because you don't know where things are left off.
The whole program needs better thought.

Advice to Others

Choose a different software. ChiroTouch/SmartCloud has you in a contract and after that they just don't help. The software is down more than its up. See my reviews and more details in other places online. Something should be done about this.

 
 

Troy from Kambeitz chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

My experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For the most part, I've been very satisfied with chirotouch. With most software systems things can go wrong with objective or action in soap notes not salting over. I like the functionality of Chirotouch and how easy it is to use. In some regards, I wish it were more customizable to what we would like to do with it but overall we've been happy with the software.

 
 

Mike from Flanery Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Drs. Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

ChiroTouch is easy to use and has good features that help the flow of the office. We had some technical difficulties that caused some frustration in the form of the system on our iPad constantly cycling. Whenever our computer which was recommended for chirotouch systems would update, it would kick us off the IP address and we would have to wait to call Chirotouch IT support or instant message them for help because they are on the west coast and were an hour behind. We have had to hire our own techs and they have been able to resolve some of those issues. For the most part, their support has been pretty good with the exception of a few calls to their training staff, one in particular had some attitude problem days. But everyone is entitled to a bad day from time to time.

Pros

It's easy and conducive for practice.

Cons

The dictation doesn't recognize certain medical terms that requires more time to go back and correct. Sometimes it's also difficult to pull up diagnosis when searching for those that are not common on a day to day basis.

Advice to Others

Chirotouch is better than what we use to use in the past, so I'm happy...just do your due diligence and research all options as you should with anything.

 
 

christy from Karen L Lehman DC LLC
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I really liked the billing portion of this software. I seems like it will save a lot of time with posting insurance payments and being able to submit claims directly through the software.

Advice to Others

good all in one product. I highly recommend it.

 
 

Samantha from Strong Performance Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Chirotouch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I've used a lot of different EHR systems and Chirotouch is one of my preferred systems.

 
 

Susie from Hallmark Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ChiroTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We've been using the ChiroTouch software for just about 6 months now. The transition was a little tough but now we're finding we love it!

Advice to Others

This is a great product geared specifically for chiropractic. You can't go wrong!

 
 

Nicole from Chiro health connection
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It was easy to use and great customer service. I was very happy with this product and very thankful to have it in my practice. I hope the other chiropractors will use this and feel the same way.

 
 

Joe from Live Better Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Chirotouch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like this product so far. It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Pros

It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Cons

So far it's a lot to take in as far as learning the software but the training program helps clear things up as you go.

Advice to Others

So far I would give this software an B+ from my experience with the potential to move up to an A+

 
 
 
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