ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

248 Reviews of ChiroTouch

 

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Software Advice Reviews (183)
More Reviews (65)

Showing 1-20 of 183

Howard from Spinal Health & Rehab
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Chirotouch is the BEST!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I went to a seminar recently where I sang your praises to everyone who would listen!

 
 

Jay from Blue sky chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good ideas. Terrible in real world

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

They used to be good but I think they got taken over and now they are just letting the company run into the ground.

Pros

I don't have to learn something new, I like that. I dread having to learn a whole new software. So since I've used this one fir several years the pro is I already know it.

Cons

So many functions do not work or don't stay working. You will spend many hours fixing things you already fixed because they just stop working again. You will lose money on patients missing their appointment because the reminders stop working and support can't fix it for long and it will happen again and again. The iPad connectivity too.

 
 

Barry from Atlas Chiropractic & Body Balance
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the chiropractic presence at all chiropractic gatherings. (parker, chirofest etc.)

Pros

You own your software! Regular improvements and updates. Integrates with other company software and equipment (xray, sigma, cash practice, subluxation stn etc.) Great people! (Rick, Lawrence)

Cons

In the recent past wait times have increased. They should have an auto call back option with their phone service. They should offer a discount for Canadian chiropractors that do not use the extensive billing options.

 
 

Kristi from Drach Chiropractic Center, LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Disappointing experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We thought we were getting a similar product to Eon Systems-The Practice Solution (which worked very easily and user friendly). Since beginning with ChiroTouch in September of 2016 we are still not satisfied that it is giving us the same performance as the software it replaced. (ChiroTouch bought out Eon Systems-The Practice Solution) We will not be using this software much longer.

 
 

Kevin from Bellevue Pain Institute
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We have been using ChiroTouch in our multi provider integrated chiropractic/medical clinic since 2010.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have the unique opportunity to know the principles of this company personally and I know that they have an ultimate higher purpose and serving the chiropractic profession for many, many years to come. Thank you ChiroTouch.

Pros

I had the opportunity to evaluate the top 6 software companies of the time and shows ChiroTouch as the best available at the time. Initially, I was so impressed with the integration between daily notes, charges, and diagnoses that I help the company with demonstrations those early days. Our clinic services between 140 and 170 services per day and I’m happy to say that ChiroTouch is able to keep up with this Dement. I appreciate the regular updates and their response to provider feedback. Their multiple service packages make this EMR a no-brainer for a start-up practices or a multimillion dollar practice like ours. In this day and age of increased regulatory control and oversight it is absolutely ridiculous to me that some doctors are still paper charting their daily visits. They are setting themselves up for audits, post service reviews and possibly huge fines. It is my opinion that ChiroTouch does everything it possibly can to support me in maintaining strong compliance as well as privacy for the long- term security of our practice.

Cons

As with any large company customer service is a massive challenge. ChiroTouch remains innovative in staying up with the demands of their company utilizing technology to maximize customer service.

 
 

Dr. Rob from Synergy Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We love chirotouch !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been a great investment for us

Pros

I find it hard to believe some of these negative reviews - Know what you are buying before you buy it .
My staff absolutely loves chirotouch which is a must. Updates are regular and always bring improvements.

Cons

It takes a while to learn the system in full because it is a huge system with really a lot of features. Take your time and learn it and then watch it payoff and then keep learning more

 
 

Stephanie from Barto Family Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Plan for a large ongoing expense

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The product seems to be comprehensive. It handles a lot of functions in my office - scheduling, managing patient ledgers, office flow. Inventory.

Cons

Once I purchased the software, I was bombarded with emails telling me to let them know when I went live. Little did I know that as soon as I clicked I was live, my initial training sessions ended. It was nice, as a new office to have low monthly payments to buy the software, but when the first year is over and the payments go up, the technical support goes away - as does your access to MyChirotouch so that I cannot log in and create new or update existing emails through the system, including patient visit reminders. I cannot access a user guide. I cannot even update or change the services I subscribe to or billing methods. I suppose the justification for the high cost of yearly support is so they can continue updating the system, but if you're a cash office as I am, this system is over qualified. Plus, it seems like I'm nickle and dimed to death as each additional service (online intake forms, patient reminders, backup etc) is an additional fee. I hate their intake form, the only service I like and use is the reminders, but I can't save any money subscribing to just one service because they are bundled. Having their backup service is probably useless without tech support. I did well without support for 2 years, then I moved my office to a new location. I'm having so much difficulty connecting my ipads so that I can use the apps, and because my static ip address changed, my patients can no longer use the online scheduling feature. I've called for help, and was told they are now only responsible for connecting one office computer to chirotouch. If customer rep was to help me with anything beyond that he "would be dinged because the calls are monitored." Customer service at its best, right there. I will need to pay for support for them to help me with these basic functions - unless I bring in my own local IT person, but we still won't be able to update online scheduling without access to mychirotouch.com. "Well, this is how we get paid" says rep. So, obviously, this is a company who has a culture of not taking care of the customer. $ to purchase + subscribed services won't go far with this company. Plan an additional $ /year to have full availability to basic features.

 
 

Nalyni from Community Chiropractic Care
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work for a busy Chiropractic office and use ChiroTouch everyday. It's user-friendly and efficient. The service team is always so quick and helpful in attending to your needs.

Pros

I like everything about it. It's quick, simple to use. It also has many useful features.

Cons

None

 
 

Karen from Achieving Balance Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

DO NOT LIKE THIS PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer service is friendly. the program is very colorful but honestly, that is all the nice I have for this program.

Cons

It is not user friendly. Patient count is NOT accurate, your system adjusts visit counts by the number of services they receive during the visit, NOT the actual number of DAYS they visit. I know of know insurance companies that what to know a service count, only a visit count, adjusting charges takes to many steps, rebilling takes to many steps. You are unable to change charges that had been posted incorrectly without removing all payment and charges and then putting those charges and payments back in. There is no ability to put in chart notes unless you put it in the doctors sections. You have to check a patient in for each service they receive and then delete the charges so they are not billed several times when you check a patient out instead of checking the patient in ONE time and charges being input for each service. Reports are too difficult to produce for W/C patients. I have worked with other programs before and honestly this is one of the worst programs I have ever had to use.

 
 

Michael from Lopez Chiropractic Sports & Wellness
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Antiquated look and confusing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I only need to use about 10% of what the software can do so I paid way too much and am now stuff with overpriced software. It is not intuitive and the training was horrible. The person assigned to help me train either never had time or was troubled that she had to spend time helping me.

Pros

I have nothing positive to say about this software. It has been the worst experience altogether. Plus, after spending tons of money on the software you need to spend more for support which is a pain.

Cons

I was sold this software as a new graduate and had no idea what garbage I was getting in to. Stuck in this! When you are new to the field take the time to find the right software. Don't get drawn in by a sales pitch. I made a huge mistake getting in to this.

 
 

Ronald from Spinal Health and Rehab Center
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Glowing Endorsement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software system for quite a few years and were probably the first office in our geographic area to do so. Over the years, we have recommended Chiro Touch to many other offices. All of them have thanked us for it! Simply put, Chiro Touch is the most versatile, customizable and comprehensive chiropractic management software on the market! It has literally revolutionized our practice and remains instrumental to all of our day to day activities. In addition to being a practice owner and practicing chiropractor, I am a medical reviewer. In review of other doctor's records across the state, let me assure you that the documentation from the Chiro Touch users stands head and shoulders above the rest! It is well worth the money and the time investment to tailor the product to your practice!

Pros

Fantastic software with tons of great features! My favorite component though is how adaptable the documentation portion is to your specific practice needs.

Cons

I have no real criticisms. Some people may initially feel overwhelmed by all the features that the software has to offer. However, if you take your time andexpand your usage over time, you'll be more and more pleased with the product every day.

 
 

Mark from Spinal Health and Rehab Center
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

EASY TO USE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Chirotouch easily manages all the specific demands and needs of our office. Scheduling appointments, SOAP notes, ever changing codes and requirements, stats and more are handled fast and efficiently. The ability to retrieve and integrate information quickly and accurately saves us time, reduces stress and allows our practice to continue growing.
Thank you Chirotouch!!

Cons

none

 
 

Debby from Spinal Health and Rehab
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Exceptional software and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are many features that make day to day business easier. Customer support is exceptional! Everyone is very knowledgeable.

 
 

Dawn from Boe Integrative Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Outstanding customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I negatively reviewed Chirotouch last September but customer support turned a negative into a definite positive. Our rep has been very patient and incredibly knowledgeable and hand-held me through the whole transition process. . Being relatively new to the software I'm still learning about the many features and all that it has to offer. I love the chat widget feature, I can get my questions answered almost instantly and the accounting/billing is awesome.

Pros

Ease of scheduling, billing and posting payments, chat widget feature is extremely helpful

Cons

None at this time

 
 

Penni from Charleston Pain Relief Center
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Not for medically integrated practices...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been in healthcare a long time and I have never had such displeasure with an EMR program. This software is definitely not for medical professionals. Because of a fault on ChiroTouch my entire practice was out of compliance with Meaningful Use for 2016 - very disheartening when we put our trust and money with them.

 
 

Donald G from Beachview Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Might be ok for some.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

At first this was great touch screen worked etc. After first six months touch screen no longer usable unless you use their recommended screens. More money and they didn't tell me that for three years. Balky, slow hard to use. If you have any server issues forget it. Service is very expensive and not very accessible., forget trying to talk to a real person. And you will get different advice from different people. Training is a real dog, and having to constantly switch back and forth between their various areas is not time efficient.

Pros

Good billing and financial area

Cons

Slow and not very speedy. The staff at best. And after a few years you start to see their little circles in your sleep. Service, its all online. Once in they do for the most part get you resolved. But...

 
 

James from Pomperaug chiropractic & Holistic Center, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

10 year customer unhappy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used ChiroTouch for about 10 years and have witnessed a steady decline in everything from speed to customer support. Honestly, I did not pay very much for this software since I originally purchased it so long ago but the annual support fees have increased dramatically while support has simultaneously declined. It used to be that you called for support and after a reasonable wait, we transferred to a technician. Now, if you have an option of leaving a message requesting support and you are told that your message will be returned in 3 days! ...or you can go online and make an appointment for a support session. On reason I originally purchased CT was the ability to use it wirelessly on a table computer. When you have multiple treatment rooms and a personal office it is nice to just bring your computer from room to room instead of having 6 different hard wired computers. ChiroTouch has become extremely slow on the wireless. I was originally told it was my wireless so we had multiple access points installed and upgraded to the state of the art router only to have to problem continue. I was then told it was recommended that I have a hard wired computer in each treatment room!! Whenever I select a new patient, change a charge posting or a diagnosis I have to wait anywhere from 10 seconds to 30 seconds for the screen to populate. The other issue is the notes. It is up to you to create your own note macros. They have plenty of macros that you can use but if you want to be medicare compliant they suggest you use the "Bullet Proof" macros which are way over the top complicated with ridiculous amounts of variables which to modify it for my use is a full-time job on top of the other 3 full time jobs most of us have in trying to run a chiropractic office in this age of medicare compliance. Another issue is the cost of add ons. CT has some great features but many are expensive add-ons. I've been paying for the CTRx which was required for compliance with the EHR incentive program. ...Only to find out that the vast majority of chiros, if not all, DON'T meet the requirements necessitating it's use and can opt-out. ...but they don't tell you that. There is one add on we find helpful which is the text driven appointment reminders .... that too is an extra charge!

 
 

Aaron from Gardner Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor Cost-to-Benefit Ratio; Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Huge outlay in $ initially, and subsequently they also implemented a ~ $$$$+/year charge. This does not include many of the better features they offer (text reminders, etc.). Those are significantly more money yet.

Customer service is fair (not great, not terrible).

Software functions as if it were designed for Windows 98.

Patient statements are abysmal. I cannot express just how poorly they are. Unfortunately a late update actually made them worse.

Pros

Basically functional.

Cons

Horrible performance to cost ratio.

 
 

Angela from Curzie Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The ChiroTouch team is phenomenal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The online support covers most every single aspect of CT. Literally, a new user can see video tutorials, read case issues that other clients have experienced, and search an easy to users guide to be brought up to speed quickly. Like all things electronic, there have been some things that we have needed help working through. The customer service offered by CT easily surpasses most any business that we have worked with.

Cons

The beginning was bumpy - the company acknowledged issues that were not anticipated and worked hard and fast to correct them.

 
 

Tracy from Cornerstone Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Support is non-existant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How chiropractor specific the software is with the various templates you can use on it. The check inability for patients is easy to use.

Cons

the cost and the support are not very good. it is hard to get in touch with someone and when we do they say they will get back to us and they do not.

 
 
 
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Showing 1-20 of 65

ryan from alter chiropractic

May 2017

May 2017

CUSTOMER SERVICE IS HORRIBLE - have an issue for over a year now and cant get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cool features - seamlessness to whole office.

Cons

glitch i am now having since an update with touch screen and these people dont care and wont put in the time to fix - now I cant run my office the way i want and the way it initially worked - i have called and called and they string me along - FIGURED MAYBE IF I WRITE THEM A BAD REVIEW - THEY MIGHT ACTUALLY CARE

Source: Capterra
 

Melinda from Infinity Martial Arts

April 2017

April 2017

Great way of managing patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software was a great way to bill, schedule, and do soap notes for patients. Although the system was hard to learn, the customer service was always willing to help.

Source: Capterra
 

Laurene from Wildcardbilling
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Perfect Software for Chiro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has been by far the easiest I have ever used. I loved how easy it was to get around and find things. Easy to bill and update. Just easy.

Pros

Just the ease to bill and find things needed on the accout

Cons

none to be honest

Source: Capterra
 

Michael from Brown Chiropractic

April 2017

April 2017

Learning Curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Takes a few weeks to months to master but once you've got it, it's a timesaver. Government compliance is easy to achieve.

Source: Capterra
 

Frank from Mistretta Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Moving Us Into The 21st Century

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product has everything you need to become a state of the art chiropractic business. You can do as little or as much as you want. The set up and follow up staff was terrific and patient. It mainstreamed an old practice (33 years) run by an older doctor and made it viable and productive with an increase in practice value.

Pros

The interface between the mobile device and server at business manager's work station. Ability to go from treatment room to treatment room without a computer in each room.

Cons

The initial cost seems high and the inability to be able to pay a la carte for help, the only option for maintenance is a high yearly fee.

Source: Capterra
 

George from Sheldon Road Chiropractic & Massage Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Can't practice without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used CT for almost 10 years and it has made everything from billing to scheduling to note taking so much easier than our previous practice management software. I highly recommend it!

Pros

It does basically everything, we don't need to use any thing outside the system, it's all in one.

Cons

That it can't automatically read my mind and generate a visit note.

Advice to Others

Try it, you'll like it.

Source: Capterra
 

Cindy from Lepien Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

User friendly & efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office has used this software for several years now and we are very pleased with its functionality. Ease of use is a great plus! It is very self explanatory and if we ever encounter uncertainties, the level of support received from the customer service team is exceptional. We are never shy to share who our software provider is, because we recommend it all the time.

Pros

How user friendly it is. If ever there are uncertainties, finding answers is also simple. The chat option available for customer service has been very useful. We love being able to send reminders from within without having to hire a separate service for just that.

Cons

I really don't have any dislikes. I mean it serves it purpose and makes our daily tasks easier by being thorough...so, no complaints.

Source: Capterra
 

Jeff from Foundation Chiropractic

February 2017

February 2017

Chirotouch is robust but too expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chirotouch is great but it is way too expensive. It is difficult to learn how to use and if you have problems it is difficult to get support. In my opinion it is not worth how much it costs.

Source: Capterra
 

Jonathan from Spibal Health and Rehab Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The best software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, quick and responsive. Simply the best program to have every patient info at your finger tips.

Pros

Quick and organized.

Cons

Nothing.

Advice to Others

If you are unsure of what software to use,don't look further and choose ChiroTouch, you won't regret it.

Source: Capterra
 

Rena from Chiropractic and Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not Worth it!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It looks like it would be a great software with all of the features they offer, however they are lacking some basic things that are essential. If you want an added feature or changes to the software good luck, you have to type up a suggestion, submit it and hope your peers vote on it in large quantities.

They offer features but then don't have the ability to make them fully work. Example: They say you can use the software from 2 different office locations, we found out the hard way you cannot use the software at 2 different locations at the same time and scheduling for 2 different locations is impossible. Also, when you need pull a financial report you cannot separate the 2 different facilities, this is quite basic and vital to a practice with multiple locations. You can put in inventory to sell your supplements/products (seems like a nice feature) but you cannot pull a financial report per provider just on your inventory. Currently I'm having to manually add up every single inventory item on our monthly reports just to pay the Dr correctly. Bottom line for reports, they are just lacking all together. Not everyone pays their Dr's or therapists the same way thus making custom reports necessary.

Email/text msg reminders, they constantly stop working, since its a server based system we have to go into the server and manually restart this chirotouch feature. Also, you don't know they've stopped working until a patient doesn't show up, you call them and they tell you they never got our reminder (how embarrassing).

Every different section of the system is in the form of an App. Billing, patient file, claims, scheduling, the system laid out this way makes things too separated with having to click multiple times to accomplish 1 task.

They also up charge you for every single feature: text reminders, integration of clearinghouse, support, ehr, premium intakes forms, different apps, etc. It's extremely costly.

Pros

not much

Cons

Reports, importing ERA's is timely, too many features without full function which makes them useless, up charge you for everything little feature

Source: Capterra
 

Renee from Back & Neck Chiropractic Wellness Center

January 2017

January 2017

ChiroTouch Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been utilizing ChiroTouch since 2012. It is nice to have one software package take us from patient sign-in, to the doctor¿s daily note, through billing. They have worked to keep the software up-to-date with changes being made within Medicare and other medical guidelines and client suggestions. The webinar trainings that they provide also helped us to understand upcoming changes within the medical guidelines and within the software.

Source: Capterra
 

Jonathan from Spinal Health And Rehab Center

January 2017

January 2017

Best Program for chiropractors!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From start to finish, it always works. All the patient info on our hands and absolutely no boundaries!

Source: Capterra
 

Nicole from The Wellness Connection

January 2017

January 2017

Wonderful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ChiroTouch is a wonderful software that has helped about practice get to the next level! It has great figures that include recall system, inventory, reports and accounting. All are easy to use and it helps keep us organized! Highly recommend!

Source: Capterra
 

Madeline from Spinal Health and Rehab Center
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great program!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Program is very effective and easy to use. Great customer service.
Thank you for such great work! .

Pros

easy to use

Cons

no dislikes

Source: Capterra
 

Lee from Dinoff chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Big mistake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

The system I am sure could be a great aid to my office except for several issues. The biggest one being the learning curve. The video education is not worth watching, better to download a Manuel and read it, then try and figure out how to use the multitude of uses. After two months of use, I am thinking of going back to my original system due to the fact that we can never get the system to run efficiently in our office. Both myself and staff are tired of it. Another issue is supported, if you are in need of support good luck call on Monday with luck you may get a call by Friday, or in our situation they always seem to call back on our day off.
Is the system worth the money at this point between the aggravation and the confusion that it has caused I would say definitely not. If things change I will keep you posted.

Pros

Not a lot, possibly the use of my iPad, if we could get it to work correctly

Cons

Far too difficult the learning curve, as well as the educational videos, are awful I would rather pay more and have a written Manuel and some one on one instruction rather than spend the time and confusion in my office trying to learn a system that shouldn't be this difficult

Advice to Others

Written Manuel, get rid of the videos and have one on one education.

Source: Capterra
 

Sam from Robinson Chiropractic Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Lacking customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I have been very disappointed with this software. They promised the world and way under delivered. All of the "necessary features" for EHR are an extra monthly charge. You pay extra for support but get to hold on the same 800 line as all the other disgruntled purchasers. I have been waiting for a fix for over 2 weeks on a problem with CT Intake not importing basic health history and subjective complaints (which I pay extra for). Don't worry it's just my money they are wasting. There is a pattern there too. They overcharged me and then sent an email to my entire staff regarding financial matters by means of their training login emails instead of me. I have never heard of a company making that kind of screw up. But I digress, the system is very cumbersome and requires you to navigate through multiple screens to get the info that should all be in one place. It takes multiple steps to accomplish simple tasks. There is nothing personal about the notes. They are very generic and not tailored to you at all. They even come with grammatical errors preinstalled. You don't have to pay extra for that. The software is overpriced for what you get. Patient tracking is horrible. Trying to track where a patient is in treatment is a nightmare. Want to know how long since the last time you examined a patient? Think that might be important to know without looking through each daily note? Better get a different software for that. The system lags and bogged down constantly no matter the size of your server, internet speed, or hardware you are using. We have confirmed it is a software issue. It's the most expensive software out there and lags on basic functions like choosing neuro tests on a basic new patient exam. That's like buying a Mercedes that stalls every time you put a window down. They wouldn't stand for that and neither should you. It should do the basic functions it was designed for or your money back.

I am still waiting for them to resolve an issue that leaves my system utterly useless for over 2 weeks now and I call them daily. I have had this system for over a year and gave it my best with training and implementing and just giving it time to grow on me hoping it would prove me wrong and work the way they marketed it to me when I bought it. This software just is not worth the money and worse than that will cost you money overall because it is slow, inefficient, and incapable of tracking much of anything. Buyer beware.

Pros

Looks high tech when it's working.

Cons

Very inconvenient. Too much to list.

Advice to Others

Look into other software like PayDC or Rapid etc.

Source: Capterra
 

Opel from Back to health Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Solid Practice Management Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Chirotouch since 2012. I took a little time to adjust, but it was well worth it. The ease of providing accurate ledgers to patients and attorney's was worth it alone. It has so many useful reports to help manage your billing office. The program is well worth it. The support team was also very helpful with implementing EHR.

Pros

It has great options for billing and accounting.

Cons

It took a bit of time to get used to.

Advice to Others

Be patient and use the support team to help you with setup and implementation.

Source: Capterra
 

Kristen from Natural Spine Solutions
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Should have bought long ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used a cloud based program for 3 years paying $300 a month thinking that was a smarter deal but in the end we have already spent as much as ChiroTouch costs and ChiroTouch is 100 times better. We barely did any training cause its such an intuitive software. I don't see us ever switching from this one.

Pros

Easy to use, has everything you need

Cons

Doesn't calculate secondary estimates when patient is dual covered, maybe they will update that someday

Source: Capterra
 

Chrissie from Curzie Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

ChiroTouch probably has one of the easiest Scheduling apps I've ever used. Their Front Desk app is amazing and allows for great office flow. Occasionally we'll have patients who have a billing or account question while they're checking out. It's super easy and quick to switch from the Front Desk screen to the patients ledger and back again. The billing is also pretty great, there is an Accounting app that is incredible to use for posting large checks to several patients accounts at once. We absolutely love it. The macros for notes are good, but we are still trying to mess around with them. That is the one thing we didn't really plan for when we switched over, so it's been a little tricky to figure out. The support team are incredible though, they have helped us SO much over the past year or two. The wait time when you call is typically under 5 minutes if not faster, and they are all very knowledgeable. We're very happy with this system!

Pros

I like the Accounting app the most. It is amazing!

Cons

Setting up macros is time consuming, but it makes the notes much easier. I do like how customize-able the macros are.

Advice to Others

Take the time to plan your transfer, it will be well worth it!

Source: Capterra
 

Michelle from Michelle Wahula LMSW
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use chiro touch as a patient at my local chiro. Never missed an appointment due to scheduling reminders

Pros

Works well from customer view point

Cons

Sometimes difficult to log in when you arrive for appointment- number pad is awkward

Advice to Others

No

Source: Capterra
 
 
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