ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

93 Reviews of ChiroTouch

Showing 1-20 of 93

 

from Barron Chiropractic & Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not ready for ICD-10

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Likes Best

The product worked well. However, support is dropping like a rock. They claim to support ICD-10 however the administrator at the doctor's office has to manually define diagnosis buttons for ALL ICD-10 codes for everyone that will have to use them. For ICD-9 there was a copy button function that allowed the administrator to create the buttons for one provider then copy the buttons to all the other users.

This does not work and the attitude is what is the big deal, you don't need it until October.

Likes Least

There is less and less knowledgeable support even though we have to pay for annual support.

Recommendations

Chirotouch was our first choice because the data was not stored out on some unknown server.

 

from Claddagh Chiropractic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Handles all your practice management software needs

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Likes Best

I like that the all inclusiveness of the product. It handles your day to day front desk operations, electronic chart notes, electronic patient records, statistics and reports, and it made the EHR process much easier to understand. The support personnel do a great job at knowing the software inside out. It is SO customizable. If you don't like something, there are probably 3 other ways to change it to get that same job done.

Likes Least

It does take some time to learn how this software works. Some functions do take some extra clicks and time to complete. The support is great once you get someone if you call or chat "on the spot" you may be waiting 10-15 minutes. However, you can set up PAAL sessions if you can plan your time and then you do not have to wait.

Recommendations

It is great for a multi doctor clinic. Plan some thorough and on-going training to fully appreciate what there is to learn. Take advantage of the training and tutorials and approach it as a team - all Doctors and all support staff need to train.

 

from Lifetime Wellness Chiropractic of WNY
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Good but sometimes not Great

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Likes Best

Most people whom I have spoken with have been friendly.

Likes Least

Inability to perform simple tasks. Why can't the spine in the provider all in one area transfer to the notes? Also, it is impossible to have care plans that are easily made for patients who need superbills because the amount of the charge needs to be included in a superbill and it does not show a discount, only the full price. Very confusing.

Recommendations

Make sure to look at what areas are most important for you, such as billing or patient notes.

 

from Zen Healing Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch software is good but the service is bad

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Likes Best

The software is good for a fast pace practice and friendly to specific techniques.

Likes Least

Their service calls are very long wait, the software is getting constant upgrade that makes the program have problems all the time, if you want to make a complaint, they make you wait or make it impossible to do so.

Recommendations

Keep it simple and don't add any more services other wise you will depend on the software support all the time.

 

from Athens Nerve & Spine Institute
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not as customer-oriented as in the beginning when we paid.

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Likes Best

There are only a few things that I am happy with. This is not as great as they portrayed it to be.

Likes Least

When we first purchased the program, everyone there was willing to help, now that I have real issues, no one seems to be available when I need help. There is no one answering the phones when I call, I try the instant chat and they don't pick up for at least 10-15 minutes. So no I am not very happy.

Recommendations

I really wouldn't recommend it.

 

from Olson Chiropractic Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Buyer Beware

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Likes Best

I seriously can't think of anything. I'd go back to EZ BIz software in a heartbeat if it were up to me

Likes Least

The entire system is way too complicated with too many steps to do simple functions, too many places to do too many things, Screens are far too busy, language in chart notes is stilted unless Dr does alot of editing., majority of customer support does not resolve my issues, those involved with the selection purchase of software were led to believe things that features that are actually optional are included I could go on and on.

Recommendations

Ask lots of questions, take note that it requires completion and passing of 16 training modules for Staff prior to allowing you to go live and use the software. That is your 1st big clue regarding the simplicity of the product. I also had LOTs of technical issues while working in training modules, support always wanted to blame it on our computers

 

from Bruce Rizzo Chiropractic Prof. Corp. Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch is a great system

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Likes Best

Vendor support excellent. Product seems to be best out there. Easy to use. Looking forward to customize it.

Likes Least

Product is good but it takes time to customize it.

Recommendations

It's really user friendly and thorough. Gives you lots of options.

 

from Dr. William Dingman
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch is cumbersome and support is impossible to reach

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Likes Best

I love the scheduling screen and its ease of use but that is where the positives end I am sad to say. This program was very expensive and I am very disappointed in it.

Likes Least

Insurance posting is very inefficient. This program is not flexible and is cumbersome to use. Support is impossible to reach in a timely fashion and we are not finding them to be helpful once we do reach them. You might hold for 2 hours and if you leave a message you will not be called back for 2 days. They are a large company that is far more focused on sales than they are on service after the sale.

Recommendations

We have used two other programs and were much happier with them than we are with chirotouch. We recommend you keep looking.

 

from BACK to Health Clinic
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Practice Resolutions

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Likes Best

This software is so easy to use. Very easy to train new staff on.

Likes Least

Sometimes it gets a little slow after an update, but this issue is resolved pretty quickly. Not any other real problems with this program.

Recommendations

We looked at multiple programs, but none had everything we were looking for like ChiroTouch. It really breaks everything down.

 

from Mason Chiropractic Health & Wellness
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch

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Likes Best

This product is very user-friendly. It's not very difficult to navigate the system once you learn the system.

Likes Least

I feel like the system could flow a little better. I do not like the fact that when you need to look up a patient in patient management and have a patient checking out you can't have dual screens, you are only allowed to do one task at a time and have to make patients wait.

Recommendations

I would definitely contact a fellow chiropractor that has used the product to get their input on what they like best about the product. Also they could give you tips and shortcuts that you did not already know about.

 

from FOSTERing WELLNESS
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I've used computerized record keeping for over 25 years. Best by far

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Likes Best

I love the completeness of the product. It does everything from note taking, scheduling, billing, appointment reminders, integrates x-ray imaging, and other vendors like Posture Screen Mobile. It is one stop shopping for practice management needs. The service is great - professional and prompt.

Likes Least

There is a learning curve, but that is to be expected of such a complex and complete system. I probably am using just a fraction of the features. I wish there was a feature that provided some text randomization.

Recommendations

Go to an office near you that is using the software. Watch the doctor and staff use it. It is intuitive.

 

from Dr. Mary Cleaves, Chiropractor
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

ChiroTouch

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Likes Best

ChiroTouch is an excellent product which has upgraded the professional practices within our office. It offers professionalism, and has greatly organized our front desk and the clinical aspect of our practice.

Likes Least

I dislike that there was an additional charge for new patient files/intake which was not disclosed upon purchase. Although this is an excellent product, it is not an inexpensive product. For the monies charged; the new patient intake forms/exams etc. should be included.

Recommendations

The new patient forms/intake should be included in the price and not be an additional monthly charge. Also, initially learning the software is overwhelming. A separate staff member or data entry personnel is essential for effective implementation and to reduce overall office stress.

 

from McKown Family Clinic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

In touch with ChiroTouch!

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Likes Best

ChiroTouch has an amazing support team. They provide multiple training videos and then have phone conferences with docs/staff to make sure everyone is on the same page with training.

Likes Least

The expense is really the only drawback to this product. However, we have already received our incentive money from CMS that more than paid for it!

Recommendations

Schedule a demo. That is what convinced us. We do all of our SOAP notes on iPads. We love the iPad apps!

 

from McClelland Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is great

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Likes Best

It has the complete package from EHR to billing. It has it all and makes everything so convenient as compared to linking or making sure other products are compatible with the other.

Likes Least

I dislike the fact you have to enter EOBs line by line and enter each service individually.

Recommendations

Stop looking. You will not find a more complete package, including the support after the sale.

 

from Evolution Wellness LLC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Complete Package For any Health Care Provider

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Likes Best

The interface is intuitive and allows the user to multitask throughout the different programs effortlessly!

Likes Least

I honestly don't have anything to compare it to. I assume no product is perfect, but until I come across what I see as a negative, this practice management system is as close to perfect as I can Imagine.

Recommendations

Be patient. Once you begin to connect all of the dots within the programs, it becomes second nature.

 

from Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

CT is the bomb diggity

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Likes Best

It is easy to learn. We have a very busy practice; I just wish we had more time to learn all of what CT can do. If you need help learning, it is just a click of a button to get to MyChiroTouch and ask a question.

Likes Least

There is nothing. We like it all so far. Buy it!

Recommendations

I know that for chiropractic, this software has met all of our requirements for SOAP Notes and makes it easy to add to the notes and take away if need be.

 

from Art of Touch Health and Wellness Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very satisfied - perfect for a smaller office or large

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Likes Best

ChiroTouch is easy to use. After installation, you are walked through a comprehensive training which, although time consuming, lets you really hit the ground running. I am able to do everything to manage my practice from one program: scheduling, notes, billing, patient history, and upcoming birthday lists. I am very pleased with my decision to purchase ChiroTouch.

Likes Least

In all honesty, I was initially put off by the price of the program. I was a small start-up practice and had a pretty bad case of sticker shock when evaluating ChiroTouch and other office management programs. ChiroTouch, however, put me on a payment plan that made it affordable for my office and when I look back after my first year using ChiroTouch versus other systems I have used or was considering, I am very glad a made the commitment to chose ChiroTouch.

Recommendations

Talk to people who are using ChiroTouch, then talk to everybody else. See if you can try, or watch how easy it is to schedule/re-schedule a patient, do your notes, bill, and keep up to date with the most recent updates. I've used several different systems working at different offices before opening up for myself. All it took was a 5 minute demonstration, and I was sold.

 

from Albert E Andrion II Dc II
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The wow factor is real

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Likes Best

The whole team has been a dream to work with. We were slow to finish our training and slow to launch. The ChiroTouch team has helped us every step of the way.

Likes Least

We have yet to find anything we don't like. The learning of the program is broken down to manageable bits. It has been a smooth process.

Recommendations

Keep an open mind and move forward towards transition one step at a time.

 

from Dr. Zack Alme The Life House
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chiropractic Assistant's Review of ChiroTouch

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Likes Best

I like that it is much better than our old software (SilkOne). I also love how data is saved automatically without always having to click a save button.

Likes Least

I dislike how many extra clicks/steps there are to make a simple appointment or change an appointment.

Recommendations

ChiroTouch has offered amazing customer service, and the software is top of the line. I recommend ChiroTouch to any doctor's office.

 

from Fresh start chiropractic, inc
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best EHR software I have used.

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Likes Best

The software is very good on the whole. There are a lot of facets of the programming we have not yet used to full advantage, but post everything we need is included. The customer service has been excellent and are always on schedule. I especially like the ability to schedule calls. Sometimes the techs don't have a useful answer to our problems, especially with billing and insurance data, but they always try to find solutions. The patient notes templates take some time to build, but the user interface is very friendly and customizable. Honestly I have been thrilled with the transition overall.

Likes Least

Some of the billing programming for insurance payments is tricky and not as fluid as I wish.

Recommendations

It is hard to know what you need until you try it. I recommend making sure to list out all the pros and cons of current software before taking a tour or demo.