ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8

125 Reviews of ChiroTouch

Showing 1-20 of 125

 

from Grusky chiropractic center
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Chiro touch review

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Likes Best

I really like its versatility and ease-of-use. It's a one stop shop.

Likes Least

It's on the expensive side compared to other EHR our software. Also due to its ability to do so much, it takes quite a bit of time to learn the software to take full advantage of all its features.

Recommendations

Be patient with the software, and take your time to learn what the system can do.

 

from SSC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Recommended

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Likes Best

The software is a complete practice management system. I prefer to keep my practice small and manageable without relying on many employees so the software replaces the need for help in some ways. I love how well the system manages outstanding claims, balances and any issue for that matter.

Likes Least

I am pretty upset over how expensive the monthly costs have become. I purchase the system because over time it would be more cost-effective however all of the additional add-ons make it more expensive over the long run. I think that they could make the soap note interface more helpful. A lot of that interface is not useful and does not go into the soap notes.

Recommendations

I would recommend this to someone looking for chiropractic specific software that can be used on any computer.

 

from Community Chiropractic Clinic, LCC
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

ChiroTouch - a

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Likes Best

Ease of use for new employees, my upper level support person - Advanced support team, text reminders, scheduler.

Likes Least

Reports are limited, has a lot of hidden wonderful gems that most users aren't aware of.

Recommendations

Have quite a few offices that have implemented CT in their offices upon our recommendations. It has helped to have a network of colleagues to draw from when you need a speedy answer. It is really important to do your training and prep before you implement any new software. Go to a colleague's office and work with the software and see if you like the feel and the look, check out the look of the notes. They are all so different and a lot depends on how comfortable you are working with the program.

 

from Coron Physical Therapy
Specialty: Physical therapy / rehab
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great Product

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Likes Best

I work in a multidisciplinary office and have 3 separate Chirotouch accounts. When sampling other software programs, none came close to the ease of use or the amount of capabilities that Chirotouch has in all areas of patient care. Here are my 4 favorite features:
4) The use of the text reminders for appointments has increased my offices compliancy ratings and improved communication between the staff and patients.
3) The reports populated in the patient's charts in regards to outcome measures. The grading, graphing, and comments are superb and extremely time efficient.
2) The ability to create macros for any condition and verbiage that I want. This adds to the uniqueness to me and my practices.
1) The customer service is unparalleled. I feel like my needs are addressed and everyone, especially Pep, goes above and beyond to help my practice succeed. The personal attention and time taken to teach and instruct in how to manage the system is more than I could hope for.

Likes Least

Really hard to say. I am very happy with the service and product.

Recommendations

Feel free to look at other platforms. You might find easier to use and learn, but you won't find a better or more comprehensive one.

 

from Health Goals Chiropractic
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great for notes, but "back office" isn't as functional as others

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Likes Best

The Macros are easily customized, allowing for accurate and FAST note taking. You can also easily schedule for multiple practitioners. It's great to have my iPad in the rooms with my patients, and I can quickly finish a daily SOAP note with just a few clicks.

Likes Least

Customer support, often takes a long time to get back to you. Also, it can often be difficult to get the right reports, and on the billing end of things it just seems more labor intensive than other programs I've used in the past. Search capabilities are also not what they could be, for example, in searching for a diagnosis, you can search by code or description. If looking by description, you have to search with exactly what it starts with, there are no capabilities to pull words in the middle of the description or portions of descriptions. Also, lots of add on charges.

Recommendations

Find one that doesn't add on a charge for every extra service. Customer support costs extra, patient reminders cost extra, a BETTER version of note taking costs extra. It just seems everywhere you turn there is an additional charge.

 

from South Boulder Healing Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product!

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Likes Best

Chirotouch is a very easy system to learn. Staff and doctors were comfortable navigating the entire system within a few weeks. I like the ability to customize the SOAP note format, and although that took some time intially, it has certainly paid off. SOAP notes are a breeze and I love leaving at the end of the day and all my notes are completed!
Chirotouch has some great built in features such as Messaging, which has made front desk communications much more efficient and easy. The Alerts section is a great tool for reminders about particular information I want to see on each patient visit (such as radiology findings, contraindications, and particular spinal techniques)
Chirotouch puts forth a great effort to stay ahead of changes, such as EHR implementation and ICD-10. Both were very easy to implement, and the ICD-10 Wizard made the coding transition seamless. We had no claims rejections for coding errors.

Likes Least

One of the reasons that our office chose to switch to Chirotouch was the low support cost. However, that cost went up unexpectedly, while wait times for IT support increased (sometimes taking 20-30 minutes in a que of 10 or 15 people to get a question answered). On occasion when the call or IT Chat was finally picked up, they were unable to provide an answer. However, upper level support, which our office sometimes needed to involve, was extremely proficient and provided outstanding support. Our questions were always answered promptly, and the few times when we had a particularly tough problem, upper level IT support was AMAZING. In the end, our questions have always been answered, and the few particularly challenging things we had come up, got resolved and we moved forward quickly.
Chirotouch has grown quite a bit in these last few years, requiring additional staff to be hired. It has been apparent that there are new IT people who are not totally familiar with all the workings of the program, and it has taken time for them to get up to speed. This seems to be improving some, and we are hopeful that support costs stabilize and the customer service experience improves.

Recommendations

Chirotouch shines as a fully integrated system. It may offer more than necessary for a very small office, but it's capabilities are quite amazing.
The demo videos give a very good feel for the different modules and aspects of the program to help determine if it fits your needs. Overall, I think it is a great product.

 

from RAINBOWCHIROPRACTIC
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Chiro Touch is awesome!

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Likes Best

I love the fact that I can do the billing myself, less than 10 mins. Customer service are excellent, very professional. The program is so easy to learn and use, my massage therapists and interns can use CT w/in 5 mins. of demonstration. We are almost paperless. Our patients are so impress with our high tech office.

Likes Least

Of course we have a little issue with the training at the beginning but its all good. Just hope that CT working on- no charge on extra services, these services should be included in the monthly support fee.

Recommendations

Chiro touch is awesome! At first, I was hesitated buying CT software, I had never invested in anything that expensive (except for my X-ray machine) but now I think it was the best investment that i had ever made in 25 years of practice. Tax write- off and make my office run a lot smoother, even when I do not have front office staff , I can still schedule and see patients.

 

from San Diego Chiropractic Group
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Superb product and support!

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Likes Best

The last 5 years have seen so many changes to our profession from EHR, PQRS, ICD-10, to CMS forms and Chirotouch has always been proactive and prepared to guide us through the changes. It is rare to find a software where BOTH the billing and the EHR systems are outstanding and easy to learn and use.

Likes Least

I have never had any issues with the product or vendor, on the rare occasion that a question couldn't be immediately answered, they took the time to investigate and research my issue, and then got back to me the next day and it was answered and issue was resolved.

Recommendations

The product price and support are very reasonable for the value. We have increased on income by saving time, increasing collections, reducing no shows, and allowing us fast and easy chart noting and documentation. You get what you pay for, so though Chirotouch is not the cheapest on the market, it is by far the best and worth the investment for something that touches almost every aspect of your practice.

 

from Stelios Spine and Health
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

Chirotouch

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Likes Best

Superior product. Customer service has been available and very supportive to the need's of my new practice's software. I've worked with several different EHR software programs and Chirotouch is the best and most user friendly

Likes Least

Too early to determine what I least like about this emr system

Recommendations

There are a lot of options to customize chirotouch to your needs. Take your time and make it your own

 

from Levine Chiropractic
Specialty: Chiropractic
Size of portfolio: Single user Portfolio size: Single user

ChiroTouch; like having another staff member

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Likes Best

I've been using this software for 9 years now and the ROI has paid off handsomely. Since I run a solo practice I do everything in the office...And I do mean everything. ChiroTouch has been like having a staff member who is always on time, never takes a sick day, and doesn't ask to be paid (haha). But seriously, the ease of scheduling, electronic billing, printing patient monthly statements, tracking my monthly numbers and growth, etc . has made my operation seamless. I love the additional services as well; from the automatic data backup to software updates and from the responsiveness of the people at ChiroTouch. The effort and thoroughness they provided during the transition to ICD-10 was service above and beyond. And, to this day I still speak with the guy who I originally spoke to 9 years ago when I first purchased the product. He's like an old friend who through the years has called on occasion just to say hi. Who else does that?

Likes Least

Sometimes the wait times for tech support via phone have been long, but I understand the company just increased their tech staff

Recommendations

Before purchasing ChiroTouch 9 years ago I had tried the products from two other vendors. I had been very frustrated with a variety of issues from graphics, to ease of data entry, to accessing phone support as well as the condescending attitude of some of the tech staff. I guess my recommendation is that if you currently have a product other than ChiroTouch do a top to bottom evaluation of performance and customer service and if you can't give 5 stars across the board then take a good look at ChiroTouch. I was sold from day 1 and never second guessed my decision.

 

from TCWC
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Chirotouch IPad Software

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Likes Best

This product is very easy to use and with it being accessible on an iPad this makes it easy for our service providers to keep track of their patients in a timely fashion as well as keep up with chart notes and charges.

Likes Least

The only problem I have is not with the product or vendor, but with Apple updates. This can sometimes cause a glitch in the Chirotouch software if the Apple software is not up to date.

Recommendations

I recommend using this software because it is easy to use and convenient with a busy office.

 

from Advanced Medical & Rehabilitation of Miami, Inc.
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

8 years and counting with Chirotouch

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Likes Best

The program is very user friendly and easy to teach to others. From scheduling to billing, Chirotouch has made their program easy to navigate through. The macros have made documenting visits compliant and very detailed. Being in a Phys Med office, Chirotouch is still able to keep up with the demands of the ever changing field. We can customize our macros to meet all guidelines for Medicare and all major medical insurances. I have used several other programs and none come close to Chirotouch!

Likes Least

In the past it was difficult to get through to the tech support, but they have honestly corrected this problem. You can also use the Live Chat to get help if in a rush.

Recommendations

Chirotouch will make your documentation meet all requirements for insurance companies. These days it is not if you are going to get an audit but when will you get an audit. I have been through several just wanting our medical records and we have been able to pass each of the audits thanks to the documentation. The program allows you to be more organized and it can generate reports within seconds.

 

from Cafe of Life Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Dr. Steph loves Chiro Touch

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Likes Best

Chiro Touch makes my practice simple and easy. It manages so much of my office and automates a ton of processes so that my staff and me can focus on taking care of our patients. I love the patient self check-in on the iPad, it's like a digital sign-in sheet that is HIPAA compliant. I also really love the automatic patient text message appointment reminders. I know that this helps patients stay compliant to their care plans. We just started using the My Chiro Town app where patients can schedule their appointments from their smart phones.

Likes Least

I wish it was easier to access my chart notes from home, there is a way to do it but I guess this provides security so it's not that bad.

Recommendations

Call them for a demo and remember that everything can be customized. I don't do much insurance billing so there are a lot of insurance features in the software that i don't use but there are plenty of other features that are really important to my practice.

 

from Kanady Chiropractic Center, Inc.
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Hands down, best customer service company!

Ease-of-use

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Likes Best

The program is easy to use. It has a lot to offer. But their customer service is hands down the best part of this company.

Likes Least

It's so big. It can feel a bit overwhelming. But they have really great training programs and training partners that every question is fairly easily answered.

Recommendations

We looked into many companies before deciding on ChiroTouch. We even used one temporarily. But when they didn't provide customer support, we made the switch. No regrets!

 

from Noya Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ChiroTouch

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Likes Best

Chirotouch is the third Chiropractic office management software I have used and it is by far the best. I have been using Chirotouch for the past 9 years, during which I have seen Chirotouch expand the software’s functionality and services to meet the demands of the market. The additional feature and updates have been huge time savers for me and my staff, allowing us to handle more clients in less time. The software is highly customizable, so it takes a little time upfront to tailor it to your unique practice style. However, that initial time investment pays dividends in long term functionality and efficiency. Some of my favorite aspects of Chirotouch are the patient self check-in, the advanced patient intake, and CT reminders. I highly recommend Chirotouch to anyone running a Chiropractic business.

Likes Least

The statistical reporting function is a little less robust that I would like.

Recommendations

Get it. It has amazing functionality that can be catered to any practice style.

 

from Community Chiropractic Care, PC
Specialty: Chiropractic
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Comprehensive Software: Current User for over 7 years

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Likes Best

The program is Comprehensive, Thorough and gives great Attention to Detail so that you document appropriately and have few (if any) rejected claims. The SOAP note portion allows for easy daily input of thorough notes which can be easily amended to each specific practice's needs. I believe that CT is constantly striving to enhance the program by frequently releasing updates and taking suggestions into account.

Likes Least

There is nothing I do not like about the vendor or product. Occasionally there will be a wait time when calling support, however, there are two sides. I believe that by providers taking interest and using the software on a regular basis, they would gain a better grasp on why it was developed and works the way it does, which in turn would eliminate some of the call volume.

Recommendations

It is Business software. Each of us went to school to be a Doctor and care for patients, however, if you don't run your office like a profitable business, you will be out of business (which we see far too often in the profession). The best advice which I can give is that there will be a learning curve. You need to invest time watching the videos and using the software in order to understand and appreciate it. Don't hand everything off to your staff. Take responsibility for your practice and the direction it is headed. The software addresses all of our patient management.

 

from Life Chiropractic Center
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I'm ChiroTouch's Biggest Fan!

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Likes Best

It's easy to use and we customized it to work for us. We added macros, added our own office codes, we upload all exams into CT so our pt reviews are all paperless, anyone can learn the front desk system in one day(that actually happened), chart notes are easy and take little time to do, to name a few things.

Likes Least

We spent hours adding/deleting/changing things in ChiroTouch to customize it when we first started using it. We figured we'd put the time in right from the beginning so that it would be easier later on. We continue to tweak things(macros) as we see fit.

Recommendations

Visit an office that uses Chirotouch correctly if you want a true assessment of how it works. Don't visit an office that only uses certain features of ChiroTouch or it will seem like alot of work. We're in San Diego, you can visit our office and we'll show you how ChiroTouch allows our office to focus on what's most important...serving people!

 

from Coron Physical Therapy
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Wonderful all inclusive office system

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Likes Best

The system is all inclusive. Since purchasing the software in 2008, we have enjoyed the flexibility of creating and altering our documentation macros on the fly. It is incredily easy to change the note macros and add additional macros as new services and the need to document those services have arisen. We also appreciated the seamless change to the icd10. No problem at all. Lastly, we have always enjoyed excellent customer support.

Likes Least

There are a few add ons that could possibly be included with the program without an additional charge.

Recommendations

Look at the ability to model your documentation specifically for your office needs and techniques. Also, consider procing last as the cost of this system, relative to the years of excellent documentation, ease of use, appoint,ent scheduling and patient management amd the collections generated is quite minimal. Do not attempt to run your complete office system on a budget. You will only get budget results and you will not be happy.

 

from Imperium Chiropractic
Specialty: Chiropractic
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product!

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Likes Best

Chiro Touch is very easy to use. Sure, there is a learning curve, but that is to be expected with any new software program. This is our third EHR program and by far the most user-friendly. The transition to ICD-10 was seamless. I appreciate that Chiro Touch has partnered with many reputable individuals within the chiropractic industry. Those partnerships give me piece of mind that we are meeting compliance standards. Meaningful use, which can be very complicating, is condensed in a very simplified format that makes meeting the requirements much easier than any other EHR I have used in the past. The accounting side of Chiro Touch makes payment posting a breeze.

Likes Least

Support times have been a bit challenging in the past, but I have seen significant improvement over the past few weeks. Make sure you know exactly what functions you are looking for in a software program. Email/text reminders and a few other features are additional add-ons. If you know in advance what you are looking for, these added costs shouldn't come as a surprise. Just be sure to ask these questions prior to purchase.

Recommendations

Yes, Chiro Touch is more expensive than several of the other programs on the market. If you take the time to set it up as intended, you can offset those costs in other areas because of the efficiency of the program. Ask good questions to the sales team and take the time to reach out to others who are using the program for their advise and feedback.

 

from Spinal Health and Rehab Center
Specialty: Chiropractic
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I LOVE Chirotouch!!!

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Likes Best

I absolutely LOVE their tracking capabilities and missed alerts feature! This feature is absolutely AWESOME!! It has saved my company so much money by picking up any staff errors in scheduling re-examinations. Without it I would definitely be missing auto precertification or would have missed obtaining new health insurance referrals when necessary, which would cause us to lose money. Thanks for being a double check system for my office!! It's nice to know Chirotouch always has my back!!

Likes Least

I wish I would have started using it sooner!! This software makes my office much more efficient.

Recommendations

Chirotouch is so user friendly. Not only do they have top notch support they have so many informative webinars to chose from for training and re-training purposes. When I hire a new staff member I have them sit through a handful of webinars and they are ready to jump right on the software with an incredible understanding of its use.