ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

220 Reviews of ChiroTouch

 
Software Advice Reviews (163)
More Reviews (57)

Showing 1-20 of 163

from Flanery Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Drs. Review

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ChiroTouch is easy to use and has good features that help the flow of the office. We had some technical difficulties that caused some frustration in the form of the system on our iPad constantly cycling. Whenever our computer which was recommended for chirotouch systems would update, it would kick us off the IP address and we would have to wait to call Chirotouch IT support or instant message them for help because they are on the west coast and were an hour behind. We have had to hire our own techs and they have been able to resolve some of those issues. For the most part, their support has been pretty good with the exception of a few calls to their training staff, one in particular had some attitude problem days. But everyone is entitled to a bad day from time to time.

Pros

It's easy and conducive for practice.

Cons

The dictation doesn't recognize certain medical terms that requires more time to go back and correct. Sometimes it's also difficult to pull up diagnosis when searching for those that are not common on a day to day basis.

Advice to Others

Chirotouch is better than what we use to use in the past, so I'm happy...just do your due diligence and research all options as you should with anything.

 
 

from Karen L Lehman DC LLC
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

great EMR

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I really liked the billing portion of this software. I seems like it will save a lot of time with posting insurance payments and being able to submit claims directly through the software.

Advice to Others

good all in one product. I highly recommend it.

 
 

from Strong Performance Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Chirotouch

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N/A

I've used a lot of different EHR systems and Chirotouch is one of my preferred systems.

 
 

from Hallmark Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

ChiroTouch

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We've been using the ChiroTouch software for just about 6 months now. The transition was a little tough but now we're finding we love it!

Advice to Others

This is a great product geared specifically for chiropractic. You can't go wrong!

 
 

from Chiro health connection
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Awesome

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It was easy to use and great customer service. I was very happy with this product and very thankful to have it in my practice. I hope the other chiropractors will use this and feel the same way.

 
 

from Live Better Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Chirotouch Review

Ease-of-use

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I like this product so far. It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Pros

It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Cons

So far it's a lot to take in as far as learning the software but the training program helps clear things up as you go.

Advice to Others

So far I would give this software an B+ from my experience with the potential to move up to an A+

 
 

from Libs Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Best software in chiropractic

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I have been using Chirotoucho for over 5 years now. The ease of taking notes and billing is second to none. They are always coming out with great updates and the customer service is wonderful. We couldn't be happier!

Pros

The macros

Cons

Literally none at this point

Advice to Others

Buy it now or you will regret it later

 
 

from Breath of Life Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

We are looking to switch.

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I don't expect to get an amazon gift card for this just purely to help make someone aware at how unusable this system is for our office. My doctor bought this program two years ago and we just implemented it this year. Not sure who the person was who helped him purchase this program, but they are terrible. Nothing about this system fits or works for our needs in the office. When he implemented the system 3 out of the 5 employees here had not been trained on chirotouch. When we spoke out to chirotouch to try and get their help on training up the employees they said no and to check the website out for videos. For what we paid for chirotouch and them telling us they would not help on training was in our opinion ridiculous. We desperately need a sliding fee scale, since all of our patients pay something different depending on how long they have been with us, family members of patients who have started, on hardship agreements, ect. When I contacted chirotouch about this issue I was told I needed to make a specific code for each individual person, and then make sure my doctor knew which code to put in for each individual person and then we would have the right charges be posted. As an office whose highest week was close to 400 visits in 3 1/2 days, that obviously is not feasible. We need a sliding fee schedule per patient and chirotouch does not offer this. It is also very imperative for our office to be able to look up specific codes like if someone has had an exam, or recent xray, been to a workshop, ect. Chirotouch does not have this feature. You have to go through each code in the ledger to weed through how many times someone has had an exam or even to see when their last exam was. It is not quick or easy to have to work this way. These are just a few reasons out of many as to why we hate chirotouch and why it does not work for us. Whoever sold this program to us was clearly only doing it to help their commissions and did not have the needs of our office in mind.

Advice to Others

Make sure you fully understand everything that you are getting and not getting. Have a detailed list of everything you need in a system and be sure to have chirotouch show you exactly how you can do that.

 
 

from ACE Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

User friendly

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if your patients and staff have to use the program it has to be user friendly and it is!

 
 

from Strong Performance Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Software

Ease-of-use

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Customer Support

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I love ChiroTouch, the only draw back is that it is server-based and not cloud-based. I think they are coming out with a cloud-based software, but I did not have the pleasure of using that. ChiroTouch is easy to use from a clinical SOAP note perspective, you have the choice either to use premade macro templates or make your own macro buttons to make your note taking super easy. My daily notes for a routine visit took less than 60 seconds. Our notes were so good that we even had attorneys compliment us on them. I definitely recommend this product. I'm in a new practice that uses a different EHR that I am less than impressed with. I feel spoiled with how amazing ChiroTouch is now that I'm using a less than satisfactory product from another company that I'm not going to name in this review.

Pros

I love the provider window that shows my adjustments (listings), diagnosis, soap note, X-rays, additional notes, care plan, insurance or payment info, and any other alerts I need. This window makes a daily visit so easy and seamless. If you have a high volume practice and want to remember small details to easily connect with your patients, ChiroTouch is the software for you.

Cons

It takes a lot of work to get your macros made. Once they are done it is not an issue, but upfront it is a lot of work.

 
 

from Pure Wellness
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

Chirotouch Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Office management EHR program for chiropractic offices. The program is broken up into separate modules: Scheduler, front desk app, provider app, maintenance app, provider all in one app, etc.

Pros

Everything is generally all in one with billing and scheduling and charting all together.

Cons

Not complete ICD 10 diagnosis codes not pre loaded; macros not pre loaded initially; customer support is horrible; they continue to charge you extra for each new service that they develop rather than include it in their expensive annual support package; they also don't fully test the updates before they release it so if there's a problem ( and there often is) then you have to wait for the next update before the error messages will hopefully go away; the program also is slow compared to others when reading from the database on the server;

Advice to Others

Do not purchase this program!!! We've had it for 7 years and the customer support continues to get worse with each passing year, and the program expense goes up.

 
 

from Getwell Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Great for Basic Chiropractic Offices, Not so Great for Specialty Offices

Ease-of-use

Functionality

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Value for Money

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We have been using ChiroTouch for about a year now in a practice that deals a lot with soft tissue and sports specific injuries and rehabilitation. Main usage of the documentation system has been with the iPads, which is a very great feature. Overall it gets the job done, and rarely has any issues with the in house server, but for offices that deal a lot with treatments and evaluations outside of the realm of a traditional chiropractic office, it is hard

Pros

Very quick and portable system. For the most part, you can do a basic note very quick, especially subsequent visits.

Cons

Coding is absolutely horrible. Why a software cannot have all codes loaded into the system is beyond me, but at the worst case, at least have all codes relating to musculoskeletal disorders and basic illnesses. I should not have to stop what I am doing in the office to look up and then manually enter into the system codes such as ligament sprains (ACL, MCL, PCL, etc.). The other issue is that the system works well to do a quick note if you practice basic chiropractic. With the amount of soft tissue work that we do and the different areas we work on, the system of just clicking on a body part and then scrolling down a huge list of muscles does not work too well, and the freeform portion of these notes are not very efficient.

 
 

from Core Chiro
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

Not user friendly

Ease-of-use

Functionality

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Value for Money

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Ease-of-use
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Chirotouch while it may have some good features it lacks a lot. The main problem is that it's server based. You can't check the schedule from home or do work from home. This is especially an issue for our LMT's. Another issue is the fact that there are numerous steps to completing a simple task. It's not a very user friendly software system.

Pros

Good for chiropractic only clinics, you don't have to build the template from scratch.

Cons

Server, not user friendly, long wait to speak to customer support, limited customer support hours.

 
 

from Carolina Health & PhysMed
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

Very Happy with ChiroTouch

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Value for Money

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They train you very well, so you are able to use every aspect of the software with ease. It is nice that you can do your training at your own pace. Would be nice if they had a QuickStart guide for people who need to get up and running rather fast.

 
 

from Nabi Integrative Health
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

CT review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Overall, in pleased with the Chirotouch software. It is expensive but over the long haul it is much cheaper than the Online subscription based softwares.

Pros

It's relatively quick to generate a note.

Cons

The functionality isn't as good as some other softwares but it's suffice.

Advice to Others

If you are investing in something for the long run it is probably better to purchase software like Chirotouch.

 
 

from Good Life Chiropractic, PA
Specialty: Chiropractic

ChiroTouch is Best in Class

Ease-of-use

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Value for Money

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Likes Best

Software is easy to use, simple to configure out of the box and onboarding help is readily available.

Likes Least

Annual maintenance fee is significant and first level tech support experience can be disappointing and frustrating on occasion.

Recommendations

I had worked in another practice using this same software so I was an educated consumer which really helped when it came time to implement. I would recommend that potential buyers take the time to visit several practices where the software is in use and ask questions of providers and billing managers.

 
 

from SHC
Specialty: Chiropractic

Disappointing product -- especially for the price

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Value for Money

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Likes Best

It's super customizable -- a pro, and con. Customer support is typically pretty quick to be able to answer questions.

Likes Least

Not intuitive at all, doesn't follow basic patterns of computer use. Buttons don't make sense and it is not very easy or obvious how to navigate many of the features. Being customizable is great, but in doing so, it's a long and painful process. The interface is super dated, looks like a program out of the 90's.

There are a whole lot of annoying details about this product, I could go on. Instead, I will say, find a cheaper (It's RIDICULOUS how expensive this software is...and there is no returning it even after a short period of time using it. Once you get it you're locked in for life...I tried)program that maybe isn't too spectacular but trust me, neither is Chirotouch.

Recommendations

I simply would not recommend this program to anyone. Move on and read reviews of the next product.

 
 

from Health Quest Chiropractic & Physical Therapy
Specialty: Chiropractic

With them from the beginning

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Value for Money

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Likes Best

We've grown and expanded with ChiroTouch since 2007. There is a lot of versatility and customization to adapt the software to the way you practice. We use it in a rehab-focused environment with 3 doctors and 4 CAs. Customer service is very responsive and updates are fairly regular.

Likes Least

Really wish there was an effective cloud-based option.

Recommendations

Be prepared to invest some time to effectively set up the macros, but it will be well worth it.

 
 

from Durbin Chiropractic
Specialty: Chiropractic

We've used ChiroTouch for five years. Like it a lot.

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Likes Best

Great support when we need it. Without exception, everyone we work with at ChiroTouch seems to know exactly what we need.

Likes Least

I have nothing negative to say about ChiroTouch; they have been great to work with.

Recommendations

Give yourself and your staff time to learn this or any other system.

 
 

from Boe Integrative Health
Specialty: Chiropractic

Just not very impressed

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Likes Best

I'm very neutral on this product, as I said just not very impressed

Likes Least

No ease of scheduling, posting payments, every task requires flipping several different screens, training was exhaustive taking several weeks watching video after video and only speaking with a trainer on very few occasions. I'm not new to this and have used many different programs during my career. I really don't feel that Chirotouch has made my job easier.

Recommendations

If you will be happy with being trained by watching videos and very little hands on support then this is the product for you

 
 
 
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