ChiroTouch Chiropractic EMR Software


 

A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014 ONC-ATCB certification. This certification is required in order to receive Medicare Meaningful Use incentives.

ChiroTouch is designed for offices with one to 25 providers. It combines EHR, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app.

ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and more. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant.

ChiroTouch is a fully capable hybrid software system with extended Web capabilities through MyChiroTouch.com and other mobility apps for providers and patients. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Multiple platforms
 
  • ChiroTouch - Multiple platforms
    Multiple platforms
  • ChiroTouch - iPad
    iPad
  • ChiroTouch - EHR
    EHR
  • ChiroTouch - Mobile
    Mobile
  • ChiroTouch - HIPAA audits
    HIPAA audits
  • ChiroTouch - Transition
    Transition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

231 Reviews of ChiroTouch

 

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Software Advice Reviews (173)
More Reviews (59)

Showing 1-20 of 173

Debby from Spinal Health and Rehab
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Exceptional software and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

There are many features that make day to day business easier. Customer support is exceptional! Everyone is very knowledgeable.

 
 

Dawn from Boe Integrative Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Outstanding customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I negatively reviewed Chirotouch last September but customer support turned a negative into a definite positive. Our rep has been very patient and incredibly knowledgeable and hand-held me through the whole transition process. . Being relatively new to the software I'm still learning about the many features and all that it has to offer. I love the chat widget feature, I can get my questions answered almost instantly and the accounting/billing is awesome.

Pros

Ease of scheduling, billing and posting payments, chat widget feature is extremely helpful

Cons

None at this time

 
 

Penni from Charleston Pain Relief Center
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Not for medically integrated practices...

Ease-of-use

Functionality

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Value for Money

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I have been in healthcare a long time and I have never had such displeasure with an EMR program. This software is definitely not for medical professionals. Because of a fault on ChiroTouch my entire practice was out of compliance with Meaningful Use for 2016 - very disheartening when we put our trust and money with them.

 
 

Donald G from Beachview Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Might be ok for some.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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At first this was great touch screen worked etc. After first six months touch screen no longer usable unless you use their recommended screens. More money and they didn't tell me that for three years. Balky, slow hard to use. If you have any server issues forget it. Service is very expensive and not very accessible., forget trying to talk to a real person. And you will get different advice from different people. Training is a real dog, and having to constantly switch back and forth between their various areas is not time efficient.

Pros

Good billing and financial area

Cons

Slow and not very speedy. The staff at best. And after a few years you start to see their little circles in your sleep. Service, its all online. Once in they do for the most part get you resolved. But...

 
 

James from Pomperaug chiropractic & Holistic Center, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

10 year customer unhappy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've used ChiroTouch for about 10 years and have witnessed a steady decline in everything from speed to customer support. Honestly, I did not pay very much for this software since I originally purchased it so long ago but the annual support fees have increased dramatically while support has simultaneously declined. It used to be that you called for support and after a reasonable wait, we transferred to a technician. Now, if you have an option of leaving a message requesting support and you are told that your message will be returned in 3 days! ...or you can go online and make an appointment for a support session. On reason I originally purchased CT was the ability to use it wirelessly on a table computer. When you have multiple treatment rooms and a personal office it is nice to just bring your computer from room to room instead of having 6 different hard wired computers. ChiroTouch has become extremely slow on the wireless. I was originally told it was my wireless so we had multiple access points installed and upgraded to the state of the art router only to have to problem continue. I was then told it was recommended that I have a hard wired computer in each treatment room!! Whenever I select a new patient, change a charge posting or a diagnosis I have to wait anywhere from 10 seconds to 30 seconds for the screen to populate. The other issue is the notes. It is up to you to create your own note macros. They have plenty of macros that you can use but if you want to be medicare compliant they suggest you use the "Bullet Proof" macros which are way over the top complicated with ridiculous amounts of variables which to modify it for my use is a full-time job on top of the other 3 full time jobs most of us have in trying to run a chiropractic office in this age of medicare compliance. Another issue is the cost of add ons. CT has some great features but many are expensive add-ons. I've been paying for the CTRx which was required for compliance with the EHR incentive program. ...Only to find out that the vast majority of chiros, if not all, DON'T meet the requirements necessitating it's use and can opt-out. ...but they don't tell you that. There is one add on we find helpful which is the text driven appointment reminders .... that too is an extra charge!

 
 

Aaron from Gardner Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor Cost-to-Benefit Ratio; Do Not Recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Huge outlay in $ initially, and subsequently they also implemented a ~ $$$$+/year charge. This does not include many of the better features they offer (text reminders, etc.). Those are significantly more money yet.

Customer service is fair (not great, not terrible).

Software functions as if it were designed for Windows 98.

Patient statements are abysmal. I cannot express just how poorly they are. Unfortunately a late update actually made them worse.

Pros

Basically functional.

Cons

Horrible performance to cost ratio.

 
 

Angela from Curzie Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The ChiroTouch team is phenomenal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

The online support covers most every single aspect of CT. Literally, a new user can see video tutorials, read case issues that other clients have experienced, and search an easy to users guide to be brought up to speed quickly. Like all things electronic, there have been some things that we have needed help working through. The customer service offered by CT easily surpasses most any business that we have worked with.

Cons

The beginning was bumpy - the company acknowledged issues that were not anticipated and worked hard and fast to correct them.

 
 

Tracy from Cornerstone Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Support is non-existant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

How chiropractor specific the software is with the various templates you can use on it. The check inability for patients is easy to use.

Cons

the cost and the support are not very good. it is hard to get in touch with someone and when we do they say they will get back to us and they do not.

 
 

eric from Glanmire Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Waste of $20,000

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After 5 years of using I updated my front desk server computer. Being out of service contract I paid $ for them to log in to install and do a data transfer. That's not the problem. The problem is after the install it was never right after being perfect for 4 years. After adding 2 practitioners it was immediately apparent the scheduler was unusable. Can't see hours in the day, visits disappear if the schedule. After calling them to tell them the update and transfer weren't right the response I got was "in order to help you need to sign up for a full year servicing". That's $ for people that don't use the software (per year). So, after spending on the software, having 3 years of service, I have now no scheduler to use at all unless I pay for the year! That's a great scam if there ever was one. Let me install the equipment and when they call for help let them charge them to fix our problem!!!

Pros

I have learned that after over $ I should have just did a month online schedular!!

Cons

No service, won't help unless you pay a year for a service contract. They even lock you out of all training and help videos online if your not in service do you have to call with a problem.

 
 

Courtenay from Balance Wellspace
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

ChiroTouch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have used ChiroTouch for over 2 years now in a very fast paced high volume chiropractic office.

Pros

Access to already built templates, easy to use, everything is right in front of you with the click of a button- your provider screen, front desk, calendar, etc.

Cons

If you are on an ipad and there are a lot of people checked in while trying to chart a note quick, every time to go to a new patient it brings you all the way to the first patient checked in. So working in a high volume office this is very annoying and a barrier to using an ipad to chart my notes because you would have to scroll through a lot of people to get to the note you are looking for.

 
 

Isaiah from Chiropractic Health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ChiroTouch works

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I worked with ChiroTouch for a brief period of time. Getting in and out of patient files, creating notes, etc.

Pros

Going from different aspects of a patient's notes was easy
Check in system works well with iPad
Many doctors swear by it

Cons

Font was small(dependent on the size of screen)
Would have to put in your own macros

Advice to Others

Demo it, try it, see it in action before purchase.

 
 

Sharon from In-Line Chiropractic Care, P. A.
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

ChiroTouch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

My experience has been a bit tedious. It requires quite a bit of training. It does offer an array of great features.



 
 

Sue from Back & Neck Chiropractic Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

ChiroTouch Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been utilizing ChiroTouch since 2012. It is nice to have one software package take us from patient sign-in to the doctor’s daily note, through billing. They have worked to keep the software up-to-date with changes being made to Medicare and other medical guidelines and client suggestions. The webinar training that they provide also helped us to understand upcoming changes within the medical guidelines and within the software.

 
 

Jillayna from Cypress Creek Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall Chirotouch is good. I think offering a recorded training on the changed made in updates instead of sending a document that lists the changes would be nice.

Pros

It is user-friendly

Cons

It is geared towards the chiropractor and does not have some necessary billing reporting capabilities

Advice to Others

Make sure you know exactly what you are looking for before buying any product

 
 

James from American River Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

ChiroTouch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used this complete EHR and billing software for 4 years in an office where I worked. I was in charge of implementation of the software into use in the office. It was not too hard to integrate into office procedure and the iPad and PC use with patients was easy. Takes 3-5 minutes to note on iPad. Not sure of billing side as I did not work that side. Overall a good solution for a Chiropractic office that wants a certified EHR that is not too hard to learn. So long as you don't mind moderately expensive and mandatory paid software support they require of their customers. This was the server in office software and not the cloud version.

Pros

Ease of Use and Learning
Features and Functions
Certified for Medicare.

Cons

Price of Software
Mandatory moderately expensive support
Moderately expensive upgrades to get full functionality of the software.

Advice to Others

If this fits into your budget, this is a sound choice for EHR and Billing software.

 
 

April from Harmony Chiropractic Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Software, Big Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is one of the most popular software on the chiropractic market. And used by most large practices. I have used this software is busy practices that I have filled in for in the past. I can say that really not knowing the software well and just stepping in, the usability is easy. Not difficult to pick up. The doctor's note section a breeze and some of the systems "extra" additions are a nice touch, but too pricey in my opinion. The software itself is already more expensive than most on the market.

Pros

Easy to use. Functionality is straight forward. Makes Doc Notes easy. Billing easy. Appealing to the eye.

Cons

Pricey. Lots of additional costs for services.

 
 

Patricia from SpinalHealthandRehab.com
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

MY experience with ChiroTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Honestly I love it. So easy to manage. Never had a problem while using it.

 
 

Elizabeth from Spinal Health and Rehab Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I absolutely love using Chirotouch to schedule our patients. It does the job efficiently and accordingly to each doctor's preferences. It makes my job so much easier when I can see each doctor's schedule and manage each patient's appointment times. Not only does it show me all the doctor's appointments, it also gives me that specific patient's information and what types of accommodations the patient might need when they come in for treatment.

 
 

Karen from Barnes Wellness Center, PC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Chirotouch is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our office has just recently went to Chirotouch and we are working through the steps to get everything setup so we can stay compliant with Medicare. I am very impressed with how easy the system is to learn. Our trainer has been great and has walked me through the best ways to get the most out of our software in the shortest amount of time. Chirotouch is also partnered with KMC University, which is a great resource for any Chiropractic office that wants to be compliant in all areas.

Pros

There is an entire team that is dedicated to making sure all Medicare requirements are met, which is very important to us since we have a large volume of Medicare Patients.

Cons

The only con I have found is that the software does not have a time clock feature like our old software had.

Advice to Others

Try it, you will love it!

 
 

Heather from The Wellness Connection
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Ease-of-Use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The layout and the ability to customize this product to fit my charting needs has been amazing. The easy to click macros are programmable to any modality I chose to use and will populate into a note. I also love how our patients are able to check into their appointments with key tags - with our volume of patients this is a quick and easy process.

Advice to Others

DO it! You wont regret your choice!

 
 
 
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