A+ DELPHI Psychology and Psychiatry Billing Software


 

A+ DELPHI32 is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health providers, including therapists, psychologists, psychiatrists, social workers, and counselors. A+ DELPHI is also used by medical billing services with a particular focus on mental or behavioral health clients.

DELPHI32 tracks all aspects of accounting including billing, invoicing and expense management. Features of A+ DELPHI32 include flexible fee schedules, patient statement generation, batch insurance claims submission, A/R reporting, scheduling, customizable progress notes, and a customizable face sheet.

With built-in expense register, users can track and record all kind of expenses at one central place. The solution also helps to track all practice activity by referral sources such as word of mouth, yellow pages and agency.

 

A+ DELPHI Psychotherapy Billing Software - Main Screen
 
  • A+ DELPHI Psychotherapy Billing Software - Main Screen
    Main Screen
  • A+ DELPHI Psychotherapy Billing Software - Add New Patient
    Add New Patient
  • A+ DELPHI Psychotherapy Billing Software - Edit Patient
    Edit Patient
  • A+ DELPHI Psychotherapy Billing Software - CMS 1500
    CMS 1500
  • A+ DELPHI Psychotherapy Billing Software - Scheduler
    Scheduler
  • A+ DELPHI Psychotherapy Billing Software - Financial History
    Financial History
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

32 Reviews of A+ DELPHI Psychotherapy Billing Software

 

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Software Advice Reviews (30)
More Reviews (2)

Showing 1-20 of 30

William from self employed
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

A very happy user for over 20 years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Delphi has all the features I would want. It is easy to use. It has been a life saver as a solo practitioner who who doesn't have support staff. The telephone support (when you need it) is terrific and - you can take it to the bank. You get the developer on the line who will solve any problem quickly.

 
 

Barbara from Lifeworks Counseling Center
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software has lots of features; we haven't even used all of them and still have all we need. The customer service is excellent. Will is always very helpful when I have questions about the software, and he calls back promptly when I have to leave a message. There are a lot of instructional videos that have helped me tremendously. It's easier for me to learn how to do something when I watch someone knowledgeable perform the action.
Good instructional videos

Cons

The thing I have had the most trouble with is understanding how to do advances. I don't know if it's because the operation isn't as simple as it could be, or if my brain just can't grasp the concept.

 
 

Bart from Bart Fields
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Mixed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While this product has some value in some of its features and offerings, its price does not support what you in return. This is based on the specific needs of my client, and may not apply to everyone.

Pros

The best features include the ease of use and some of the reporting capabilities, as well as customer service.

Cons

Customer service was poor in terms of response time and knowledge of the product, troubleshooting.

  Response: PC Consulting (A+ Delphi), PC Consulting (A+ Delphi)

Date: May 2017

May 2017

 

This review is a complete surprise, and a disappointment for the following reasons:

1. This review is from someone that is not a customer of ours, has never been a customer of ours, has never used our software, and has never called for customer support. We have phone records to support this.
2. In a somewhat contradictory fashion, this person lists customer service as both a PRO and a CON. Not sure which one it is?
3. Finally, in relation to customer support, our response time is either immediate or within a few minutes if a message is left. Also, our knowledge of DELPHI is 100%, and support for DELPHI is handled by the developers and owners.
If you want to know the truth, please read the rest of the reviews.
Thanks for listening.

 
 

Sabrina from InstaFame Marketing
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great functionality and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software was easy to set up and the functionality of it makes it simple to show the team how to use it.

Cons

I had a few problems with set up but Customer Service was able to walk us through properly setting up the system.

 
 

Nancy from Allied Addiction Recovery
Specialty: Substance abuse
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Everything we could ask for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using A+ Delphi for almost 1 1/2 years and we could not be happier. It's very easy to use. The customer service is exceptional. They answer the phone almost every time we call and if we get the machine, they are back to us within the hour. I would highly recommend them!

Pros

Ease of use, Customer service

Cons

None

 
 

Linda from Psychotherapy Assoc. of Garden Grove
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Linda L Schnaible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this program and easy to use for both me and my office staff. Called at a couple of times that he was busy and he still took the time and helped me. I really like the live support and his expertise with his program.

Pros

The program is a breeze to learn and it's everything I need to run my practice. My office staff also loves it. Much easier than previous programs.

Cons

I haven't found any yet. Had a little bit of trouble managing the download on one of my computers but no problems with the program.

Advice to Others

strongly recommend it.

 
 

Timothy from Winding Creek Counseling Services
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great overall value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Scheduler is fantastic, email and text reminders are affordable, customer service is timely, cloud option for portability

Pros

Scheduler, reminders, cost, reporting

Cons

Accounting features are tedious and sometimes inaccurate (program makes mathematical errors) clearing house is sub par

 
 

Kayce from Ability Rehab
Specialty: Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Reveiw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was fast startup, easy to use, good deal, great customer support

Pros

Cost

Cons

Time to get trained

 
 

Jerome from Psych Services LLC
Specialty: Mental & behavioral health

June 2016

June 2016

Useful, frequently updated software with rapid assistance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We used Delphi for over 6 years until office closed for health reasons. Will Pardy (who wrote and updates Delphi) answers the phone and has responded to our crisis by extending our ability to use the program until our state's 7-year record retention status ends. We have used the billing and report features more than others, but found it easy to learn, rapidly responsive to changes in the field [especially through changes in CMS forms, CPT codes, and ICD9-->10 codes]. Easy to teach to new office person. Looks ideal for a young practice that wants low cost, wide range of services, hand-holding when needed, and solid assistance [not a barely trained voice from another country in tech non-support]. Also set up for multiple practitioners.

Likes Least

It doesn't have the bells and whistles of the more expensive programs

Recommendations

Look around but be sure to download [fast and free to try out] and spend a few hours getting to know this self-teaching program. And if you have questions, call or email; they will not high-pressure you, but will help walk you through.

 
 

Jenn from Inspiring Enterprises
Specialty: Mental & behavioral health

May 2016

May 2016

Using Delphi

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Working with my rep is amazing! He's easy and very approachable! Even when it's things that we've talked about several times before.

Likes Least

Having to enter my own EOB. Not having a place to store my documents. I really wish it was similar to Simple practice.

Recommendations

Make a list of your needs first of all, know what you are looking for and then evaluate the software.

 
 

Phyllis from Agape Christian Counseling Services
Specialty: Mental & behavioral health

May 2016

May 2016

Fantastic software! Tracks everything you need for your clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very user friendly - - easy to learn. Excellent support. Love the training videos which lay a great foundation for teaching someone how to use Delphi.

Likes Least

If you make an error when writing-off a balance, you must delete the transaction and start over.

Recommendations

Great product! I've used it for 8 yrs. The software has great capabilities - - everything from scheduling appointments to the accounting of insurance and client payments.

 
 

Julie from Julie Ryder PMHNP
Specialty: Mental & behavioral health

April 2016

April 2016

good learning experience but happy to move on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I appreciated the entrepreneurial aspect of this company, being a local start-up that had not succumbed to corporate take-over, and therefore able to maintain a personalized approach to customer service.
Use of this software was instrumental in allowing me to start a solo practice and to gain an understanding and appreciation of the nuances of billing, third-party payers, collections, and accounting involved in owning a small business/private practice.
While it was always my intention to progress to integrative, full use of the program, such as scheduling and documentation, I only used it for claims submission, billing and accounts. After nearly two years of trying to manage all aspects of a private practice, I hired a practice manager and a billing service, which was 'the best money I ever spent.' It was another year before I was ready to adopt a full EHR/PM system, at which time I did not reconsider Delphi.

Likes Least

While I appreciated the easy access to the owner-operator of Delphi, I found him to be impatient and even rude at times. I tried not to take it personally, rationalizing that his is a technical mind trying to deal with clinicians whose minds operate differently, and that this was a pretty steep learning curve for a provider without training in billing, accounts receivable, software technology or electronic medical records. But I came to procrastinate and dread the need to seek his help.

Recommendations

Technology is advancing by leaps and bounds. My experience is reflective of a sensitive period of growth both for Delphi and for myself as a solo practitioner.
Make full use of the training videos, and go back to review them as you become more comfortable and begin to adopt more functions of the program.

 
 

Janet from A Peaceful Place Counseling Center
Specialty: Mental & behavioral health

February 2016

February 2016

Using A+Delphi in my private practice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor was very easy to work with and always available to discuss the product and answer questions. The software is easy to use because there are videos to explain everything.

Likes Least

I wish I could have worked with someone in person rather than over the phone. I would have liked to purchase the product rather than pay a monthly fee. I wish the scheduler would allow for clients to schedule their own appointments.

Recommendations

Be sure to take advantage of the trial period in order to determine whether this product will suit your particular needs.

 
 

Craig from GreenTree Counseling LLC
Specialty: Mental & behavioral health

February 2016

February 2016

Amazingly simple to use and effective! Phone support is awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

While the product itself is almost self explanatory, support from their office has been a life saver and possibly a business saver. I lost my billing clerk and was faced with what appeared to be an overwhelming task of learning my billing process (small outpatient mental health clinic). Within minutes with the phone support person, the three months of back logged billing was out and I was starting the process of learning this logical and powerful tool. Now after only hours of use, I am recording billing, sending out both electronic and paper billing. I also have almost mastered the reconciliation of client accounts. Wonderful stuff and without the phone support, I might not have even tried to use this convenient and almost self explanatory software. A client for life!!!

Likes Least

I have no complaints and no suggestions to improve this product. It does what it advertises and covers more than I can actually use as an owner/single clinician.

Recommendations

Get hands on and utilize the phone supports. This product also has training videos that make this even easier to figure out.

 
 

Barbara from Time 4 Change Counseling, LLC
Specialty: Mental & behavioral health

January 2016

January 2016

Great product and great support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software makes billing quite easy, even for a psychotherapist who is more right-brained than left-brained.

Likes Least

It takes awhile to get the hang of the software, but it's worth it.

Recommendations

Take your time and watch the tutorials. The tutorials give a clear explanation of how to use the software and what all it can do for your business to track billing.

 
 

Martin from Martin Seif
Specialty: Mental & behavioral health

December 2015

December 2015

This program makes my life easier every day

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the intuitive interface that allowed me to start using the program right off. I like the "built in" personal support from the software creator (it involves a required yearly fee) that showed me how to set up my practice, and make the transition from another practice software program. I appreciate the flexibility of the program, and the ability to look back and find and correct any entry mistakes. I like the pop up boxes that warn me when I forget to fill in a field. I like that there are many, many features that I can draw upon (I admit that I haven't used a lot of them)-even though I have now been using Delphi for almost three years.

Likes Least

I initially found the "financial history" screens very confusing, although I did figure them out on my own without contacting customer support.

Recommendations

There are a series of videos that give a good idea of the program. I tried about 6 or 7 programs prior to purchasing Delphi in 2013.

 
 

Tara from Tara Mesward Counseling, LLC
Specialty: Mental & behavioral health

November 2015

November 2015

Wonderful product!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is an email I wrote to the owner and developer:

Hi!

I just wanted to write you to say thank you for all of your help - all the time! I just recently had to redo a bunch of claims for an insurance company that was being finicky, and I knew how to do it from your out-of-the-box thinking and you walking me through it last month with the ICD-10 changes. I really appreciate all of your help. My husband's a software developer, and I've learned that devs don't necessarily LOVE helping users who get confused and aren't inclined to think how the software wants us to think all the time ;)
But it's been incredibly helpful to have your help when I've needed it instead of being passed around on the phone from customer service rep to rep - all of which aren't able to help.
Anyway, I hope you have a great rest of your day. And thank you for providing a really great product!

Likes Least

Some functions are not intuitive for someone who's not extremely tech-savvy, though they're easier to figure out after you've had guidance/watched the tutorials/asked for help.

Recommendations

Don't pick based on the "prettiest" interface. DELPHI doesn't look fancy, but it's a good program that has every function others have without the high cost.

 
 

Les from Suga Neuropsychological Services
Specialty: Mental & behavioral health

December 2014

December 2014

We use Delphi for our scheduling and billing of Neuropsychology.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I am a neuropsychologist and I use the program primarily for billing purposes. I have found it to be very easy to learn and use, and found it to work quite reliably. The owner of the company is extremely helpful and nearly always available to assist with problems.

Likes Least

There is a screen on the program called "The Scheduler" which is often difficult to navigate in, particularly if you are in a hurry or have a patient on the telephone who either wants to change the appointment or confirm when it is. I would like to always have it display a month at a time, but it defaults to an odd display that is not user friendly or efficient in normal office activities. While the program does do well with Medicare billing, it is not setup to easily interface with that vendor. It took considerable work, back and forth with the vendor, to get everything set up to work with Medicare, which caused significant headaches, payment delays, and other difficulties for these patients. Given that Medicare is such a large payer these days, the formatting difficulties with this vendor were difficult to understand. However, once it was eventually formatted, it has worked well since.

Recommendations

This product blends very nicely with its clearinghouse vendor. Make certain that your software also provides this interface in a user-friendly format that also interfaces will with your insurance vendors.

 
 

Steve from Arkansas Psychotherapy Center
Specialty: Allergy & immunology

December 2014

December 2014

Great System - Best Customer Service in USA

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very easy to learn. If I have any questions, I can call, and they call back within 30 minutes!

Likes Least

There are no weak areas in the program. They are always open to any feedback for changes, and in all cases I am aware of, they have adopted the recommendations made.

Recommendations

It's very efficent, especially when requesting special projects data.

 
 

Ellie from Private Practice
Specialty: Mental & behavioral health

November 2014

November 2014

A+ DELPHI

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is extremely easy to use and learn. There are templates to make my own custom process notes, progress notes, and patient bills. The support person always returns my calls within 30 minutes. He is helpful and informative, and he always walks through the process with me and stays on the phone until all of my questions are answered. Updates are easy to install and timely; for instance, the IDC-10 codes are available to install for easy compliance with insurance billing.

Likes Least

There's really nothing to complain about. The vendor is even willing to hear recommendations to enhance the program.

Recommendations

It's easy to download a trial version, and the vendor is available for questions.

 
 
 
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Priscilla from Wings of Courage Family Counseling Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using this program for around 10 years and from day 1 it proved to be easy to use, great database, and overall an excellent s/w program. Will is available to answer questions and provides assistance when needed. Upgrades are easy to download and website has training videos and much needed information. Extremely happy with this program.

Pros

Ease of use and excellent client database.

Cons

None.

Source: Capterra
 

Stuart from CS3Billing

January 2017

January 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this software for over 10 years and the ease of use is great. Also, has great customer service - a live body answers the phone or if I leave a message my calls are always returned promptly.

Source: Capterra