A+ DELPHI Psychology and Psychiatry Billing Software


 

A+ DELPHI is an on-premise billing, scheduling, and patient records management system designed specifically for small mental and behavioral health practices. The comprehensive program meets the needs of all types of mental health providers, including therapists, psychologists, psychiatrists, social workers, and counselors. A+ DELPHI is also used by medical billing services with a particular focus on mental or behavioral health clients.

A+ DELPHI is very popular among smaller private practices and we feel comfortable recommending it to practices ranging from one to five providers. The vendor reports that roughly 50% of its customer base is comprised of solo practices, with 40% made up of group practices and the remaining 10% by billing services with mental or behavioral health customers.

A+ DELPHI is an especially straightforward and intuitive system. Most smaller practices will find that it meets necessary functional requirements without offering complex features that will not be used. Since the system provides only what is typically needed, it is a very low-cost system and a suitable option for providers looking for an affordable program. Features of A+ DELPHI include flexible fee schedules, patient statement generation, batch insurance claims submission, A/R reporting, scheduling, customizable progress notes, and a customizable face sheet.

A+ DELPHI has been in use for more than 22 years, and is backed by personal, United States-based technical support.

 

 

A+ DELPHI Psychotherapy Billing Software - Main Screen
 
  • A+ DELPHI Psychotherapy Billing Software - Main Screen
    Main Screen
  • A+ DELPHI Psychotherapy Billing Software - Add New Patient
    Add New Patient
  • A+ DELPHI Psychotherapy Billing Software - Edit Patient
    Edit Patient
  • A+ DELPHI Psychotherapy Billing Software - CMS 1500
    CMS 1500
  • A+ DELPHI Psychotherapy Billing Software - Scheduler
    Scheduler
  • A+ DELPHI Psychotherapy Billing Software - Financial History
    Financial History
Supported Operating System(s):
Windows 8

24 Reviews of A+ DELPHI Psychotherapy Billing Software

Showing 1-20 of 24

 

from Ability Rehab
Specialty: Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

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It was fast startup, easy to use, good deal, great customer support

Pros

Cost

Cons

Time to get trained

 
 

from Winding Creek Counseling Services
Specialty: Mental & behavioral health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good deal and functional for the cost

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Likes Best

Cost, ease of use, scheduler and reports generator.

Likes Least

Accounting side is quirky and fails at basic math at times

Recommendations

Make sure it works the first time and is simple to use

 
 

from Psych Services LLC
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Useful, frequently updated software with rapid assistance

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Likes Best

We used Delphi for over 6 years until office closed for health reasons. Will Pardy (who wrote and updates Delphi) answers the phone and has responded to our crisis by extending our ability to use the program until our state's 7-year record retention status ends. We have used the billing and report features more than others, but found it easy to learn, rapidly responsive to changes in the field [especially through changes in CMS forms, CPT codes, and ICD9-->10 codes]. Easy to teach to new office person. Looks ideal for a young practice that wants low cost, wide range of services, hand-holding when needed, and solid assistance [not a barely trained voice from another country in tech non-support]. Also set up for multiple practitioners.

Likes Least

It doesn't have the bells and whistles of the more expensive programs

Recommendations

Look around but be sure to download [fast and free to try out] and spend a few hours getting to know this self-teaching program. And if you have questions, call or email; they will not high-pressure you, but will help walk you through.

 
 

from Inspiring Enterprises
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Using Delphi

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Likes Best

Working with my rep is amazing! He's easy and very approachable! Even when it's things that we've talked about several times before.

Likes Least

Having to enter my own EOB. Not having a place to store my documents. I really wish it was similar to Simple practice.

Recommendations

Make a list of your needs first of all, know what you are looking for and then evaluate the software.

 
 

from Agape Christian Counseling Services
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fantastic software! Tracks everything you need for your clients.

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Likes Best

Very user friendly - - easy to learn. Excellent support. Love the training videos which lay a great foundation for teaching someone how to use Delphi.

Likes Least

If you make an error when writing-off a balance, you must delete the transaction and start over.

Recommendations

Great product! I've used it for 8 yrs. The software has great capabilities - - everything from scheduling appointments to the accounting of insurance and client payments.

 
 

from Julie Ryder PMHNP
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

good learning experience but happy to move on

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I appreciated the entrepreneurial aspect of this company, being a local start-up that had not succumbed to corporate take-over, and therefore able to maintain a personalized approach to customer service.
Use of this software was instrumental in allowing me to start a solo practice and to gain an understanding and appreciation of the nuances of billing, third-party payers, collections, and accounting involved in owning a small business/private practice.
While it was always my intention to progress to integrative, full use of the program, such as scheduling and documentation, I only used it for claims submission, billing and accounts. After nearly two years of trying to manage all aspects of a private practice, I hired a practice manager and a billing service, which was 'the best money I ever spent.' It was another year before I was ready to adopt a full EHR/PM system, at which time I did not reconsider Delphi.

Likes Least

While I appreciated the easy access to the owner-operator of Delphi, I found him to be impatient and even rude at times. I tried not to take it personally, rationalizing that his is a technical mind trying to deal with clinicians whose minds operate differently, and that this was a pretty steep learning curve for a provider without training in billing, accounts receivable, software technology or electronic medical records. But I came to procrastinate and dread the need to seek his help.

Recommendations

Technology is advancing by leaps and bounds. My experience is reflective of a sensitive period of growth both for Delphi and for myself as a solo practitioner.
Make full use of the training videos, and go back to review them as you become more comfortable and begin to adopt more functions of the program.

 
 

from A Peaceful Place Counseling Center
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Using A+Delphi in my private practice

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Likes Best

The vendor was very easy to work with and always available to discuss the product and answer questions. The software is easy to use because there are videos to explain everything.

Likes Least

I wish I could have worked with someone in person rather than over the phone. I would have liked to purchase the product rather than pay a monthly fee. I wish the scheduler would allow for clients to schedule their own appointments.

Recommendations

Be sure to take advantage of the trial period in order to determine whether this product will suit your particular needs.

 
 

from GreenTree Counseling LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Amazingly simple to use and effective! Phone support is awesome!!

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Likes Best

While the product itself is almost self explanatory, support from their office has been a life saver and possibly a business saver. I lost my billing clerk and was faced with what appeared to be an overwhelming task of learning my billing process (small outpatient mental health clinic). Within minutes with the phone support person, the three months of back logged billing was out and I was starting the process of learning this logical and powerful tool. Now after only hours of use, I am recording billing, sending out both electronic and paper billing. I also have almost mastered the reconciliation of client accounts. Wonderful stuff and without the phone support, I might not have even tried to use this convenient and almost self explanatory software. A client for life!!!

Likes Least

I have no complaints and no suggestions to improve this product. It does what it advertises and covers more than I can actually use as an owner/single clinician.

Recommendations

Get hands on and utilize the phone supports. This product also has training videos that make this even easier to figure out.

 
 

from Time 4 Change Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Great product and great support

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Likes Best

The software makes billing quite easy, even for a psychotherapist who is more right-brained than left-brained.

Likes Least

It takes awhile to get the hang of the software, but it's worth it.

Recommendations

Take your time and watch the tutorials. The tutorials give a clear explanation of how to use the software and what all it can do for your business to track billing.

 
 

from Martin Seif
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

This program makes my life easier every day

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Likes Best

I like the intuitive interface that allowed me to start using the program right off. I like the "built in" personal support from the software creator (it involves a required yearly fee) that showed me how to set up my practice, and make the transition from another practice software program. I appreciate the flexibility of the program, and the ability to look back and find and correct any entry mistakes. I like the pop up boxes that warn me when I forget to fill in a field. I like that there are many, many features that I can draw upon (I admit that I haven't used a lot of them)-even though I have now been using Delphi for almost three years.

Likes Least

I initially found the "financial history" screens very confusing, although I did figure them out on my own without contacting customer support.

Recommendations

There are a series of videos that give a good idea of the program. I tried about 6 or 7 programs prior to purchasing Delphi in 2013.

 
 

from Tara Mesward Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Wonderful product!

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Likes Best

This is an email I wrote to the owner and developer:

Hi!

I just wanted to write you to say thank you for all of your help - all the time! I just recently had to redo a bunch of claims for an insurance company that was being finicky, and I knew how to do it from your out-of-the-box thinking and you walking me through it last month with the ICD-10 changes. I really appreciate all of your help. My husband's a software developer, and I've learned that devs don't necessarily LOVE helping users who get confused and aren't inclined to think how the software wants us to think all the time ;)
But it's been incredibly helpful to have your help when I've needed it instead of being passed around on the phone from customer service rep to rep - all of which aren't able to help.
Anyway, I hope you have a great rest of your day. And thank you for providing a really great product!

Likes Least

Some functions are not intuitive for someone who's not extremely tech-savvy, though they're easier to figure out after you've had guidance/watched the tutorials/asked for help.

Recommendations

Don't pick based on the "prettiest" interface. DELPHI doesn't look fancy, but it's a good program that has every function others have without the high cost.

 
 

from Suga Neuropsychological Services
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We use Delphi for our scheduling and billing of Neuropsychology.

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Likes Best

I am a neuropsychologist and I use the program primarily for billing purposes. I have found it to be very easy to learn and use, and found it to work quite reliably. The owner of the company is extremely helpful and nearly always available to assist with problems.

Likes Least

There is a screen on the program called "The Scheduler" which is often difficult to navigate in, particularly if you are in a hurry or have a patient on the telephone who either wants to change the appointment or confirm when it is. I would like to always have it display a month at a time, but it defaults to an odd display that is not user friendly or efficient in normal office activities. While the program does do well with Medicare billing, it is not setup to easily interface with that vendor. It took considerable work, back and forth with the vendor, to get everything set up to work with Medicare, which caused significant headaches, payment delays, and other difficulties for these patients. Given that Medicare is such a large payer these days, the formatting difficulties with this vendor were difficult to understand. However, once it was eventually formatted, it has worked well since.

Recommendations

This product blends very nicely with its clearinghouse vendor. Make certain that your software also provides this interface in a user-friendly format that also interfaces will with your insurance vendors.

 
 

from Arkansas Psychotherapy Center
Specialty: Allergy & immunology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great System - Best Customer Service in USA

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Likes Best

It's very easy to learn. If I have any questions, I can call, and they call back within 30 minutes!

Likes Least

There are no weak areas in the program. They are always open to any feedback for changes, and in all cases I am aware of, they have adopted the recommendations made.

Recommendations

It's very efficent, especially when requesting special projects data.

 
 

from Private Practice
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

A+ DELPHI

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Likes Best

The software is extremely easy to use and learn. There are templates to make my own custom process notes, progress notes, and patient bills. The support person always returns my calls within 30 minutes. He is helpful and informative, and he always walks through the process with me and stays on the phone until all of my questions are answered. Updates are easy to install and timely; for instance, the IDC-10 codes are available to install for easy compliance with insurance billing.

Likes Least

There's really nothing to complain about. The vendor is even willing to hear recommendations to enhance the program.

Recommendations

It's easy to download a trial version, and the vendor is available for questions.

 
 

from Roots and Branches
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Service beyond measure

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Likes Best

The programmer/owner answers the phone himself. He is so patient and willing to train. He also recognizes the skill level of the user and talks to their level of computer expertise.

Likes Least

There's no way to send appointment reminders via email through the software. I had to set up a Word email mail merge document to do that.

Recommendations

A+ DELPHI PBS is industry-specific software. The service is excellent. The best part is that DELPHI is always evolving, and the owner there to help you himself.

 
 

from Ira Bilofsky, LCSW

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I am a Solo Practioner in North Wales, PA. My practice is made up of Individual, Marriage, and Family Counseling cases. I see a bulk of cases that pay out of pocket as well as Insurance cases. I have been in practice over 20 years and have used other software packages, but none compare to Delphi's overall package. It is easy to use and help is fast and on my time, not on the software company time.

I have learned to use all phases of this program from the scheduling package to the billing package. Recently, I began using the electronic note feature and completely feel in love. It is simple, yet answers all of the HIPPA needs for Progress Notes verses Psychotherapy Notes.

Everytime I call the support line the answers are quick and always to my satisfaction. I am glad that I choose to switch and would never go back. I look forward to seeing where A+ Delphi will continue go and grow and the future.

 

from The Women's Therapy Service of Montclair

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I have a small group practice with a few therapists working for me. Prior to A+ Delphi I was using a very expensive, time consuming, and complicated private billing company. I could not be more satisfied with Delphi. They offer immediate customer support, it's very user-friendly and it cuts down on my billing costs.

I enjoy being able to bill for my clients myself. Once the system is in place for the client, I go on to take care with my families and we seldom discuss money. They enjoy having a therapist who makes the payment process user-friendly and smooth. As a private practitioner, Delphi has done nothing but make my life and my financial relationship with my clientele easier.

 

from Sharon Hickey, PCC

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Six years ago I left a group practice to go solo. A friend recommended A+ Delphi to help with the new challenge of accounting and billing. What a blessing it has been. The learning curve was not bad at all and Will was always available and helpful with answers to any questions. I felt very secure about the accuracy of my records and the data entry was easy and required minimal effort. Some of my colleagues in small practices were struggling with their record keeping and billing and did not want to spend the money to purchase this software. It was the best investment I made. It saved me so much time and gave me great peace of mind, allowing me to focus on my clients and my work. Thanks, Delphi.

 

from Coounseling & Educational Services

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Will, the sales guy, is very helpful with setting up and learning how to use the program. He was very patient with me, even if I asked stupid questions. The price is right. I really recommend PC Consulting and the A+ DELPHI software. (They just have to keep Will on board!)

 

from Michael A. Christenson, Ph.D.

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I have been in full-time solo private practice in psychology for over 20 years, and have used A+ DELPHI for my computerized billing consistently since that time. The ease of use, flexibility, and ability to correct my errors has been very important to me. The software has continued to change and improve over time. There is openness to feedback from users, which I appreciate. I have called Will over the years and have found him very helpful in giving me clear and specific information. I believe that Will is very invested in producing the best, most user-friendly product possible.

This system has sophistication and capacity that may not be obvious to a first-time solo user. My current use represents only a partial utilization of DELPHI. In my geographical area it is used by professional billing services, serving many therapists. Because it is so easy to use I have saved time and money by simply doing the billing myself, but using a local service would be an easy option whenever I change my mind.

 
 
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