As one of the most mature and reliable EHR and Practice Management solutions on the market today, e-MDs has a successful track record that spans more than 15 years. This physician-founded, physician-run company focuses on developing extremely effective, user-friendly applications that helps practice optimize patient care, while improving practice performance and profitability.
The e-MDs Solution Series was designed to help practices better manage complex tasks related to patient care and billing, offering an intuitive, easy-to-use, and fully integrated suite of applications that improve practice efficiency. With e-MDs Solution Series, the doctors and administrative staff alike have complete visibility into the practice, from patient care and engagement to scheduling, charting, revenue cycle management, and more.
e-MDs provides comprehensive clinical content right out of the box, with an extensive library of templates that encompass almost all primary care, as well as a variety of other specialties. These templates can be adjusted quickly and easily with no programming expertise required and easily match the unique workflows of almost any specialty, from OB/GYN to cardiology, dermatology, podiatry, internal medicine, and much more.
These templates and the EHR in particular were designed to provide best practices/Meaningful Use guidance throughout the patient encounter. e-MDs also offers nMotion for iPad, a powerful, Meaningful Use-ready mobile application. e-MDs Bill is equally robust, providing a feature-rich Practice Management system. There are additional tools for scheduling, document management, ePrescribing, and much more, including the e-MDs Patient Portal.
Current e-MDs clients range from rural health clinics and solo practice to enterprise-level group practices with dozens of affiliated physicians. We recommend this system to any practice seeking a proven, award-winning solution.
Jarrett from CRMC
Specialty: Family medicine
Employees number: 501-1,000 employees
Don't buy this software. It is nothing but frustration. I'm currently transitioning to another EHR.
I've been using EMD for about 6 yrs. It was not so bad in 2012. The best thing about EMD is that I wont have to use it after I'm done getting set up with another company's EHR.
They refuse to fix any of the issues. The program randomly removes medication from the active med list. Sometimes meds can not be printed and if controloled can't be sent electronically either. The IT "support" will often lie to you when calling about an issue. Every update causes the program to crash.
Jennifer from Britt and Hamre Companies, LLC
Specialty: Internal medicine
Employees number: 51-200 employees
The system was a mediocre system. It does what's needed; however, administrative reports seem to be the best aspect of the EMR and do supersede other systems I've worked with.
This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.
The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.
David from Andres-Bush Internal Medicine
Specialty: Internal medicine
Employees number: 11-50 employees
The system has great potential but the customer service is unbelievably poor and frustrating. As a physician, if I treat my clients as badly as this company has treated my company over the years, I would expect to either have no clients or many lawsuits.
I paid for a complete system and the the support. I get a partial system and spotty support. In fact for the past 5 years I have paid for a second IT service to help with the system.
If you have any computer knowledge then you can change templates easily
The company charges huge amounts for everything and provides minimal support even when you buy the premium support
DO NOT BUY THE SYSTEM UNLESS YOU WANT TO BE INCREDIBLY FRUSTRATED!
Clarenc from Beaches Dermatology
Employees number: 11-50 employees
EMD's has not updated their software to make them compliant with PQRS data retrieval required by Medicare. We have had EMD's since 2009. PQRS and Meaningful Use are Medicare requirements. EMD's has not created an update that meets these requirements. Our practice has lost over $50,000 because of this. We were able to salvage an additional $75,000 loss by hand counting and collecting some data required by PQRS. This came at a significant employee cost. Other EMR systems such as Modernizing Medicine are up to date with their ability to gather the data required by PQRS and I strongly recommend that you look at that product or others.
Good accounting module
No support for upcoming Medicare requirements on data collection --- PQRS and Meaningful Use.
Go elsewhere for EMR software. I suspect this company is not putting resources in product development because they are soon to be sold or going belly up.
Katalin from NWMA
Specialty: Internal medicine
The patient portal worked for a year and everyone benefitted. Too bad it has been useless for 2 years.
The list is endless. You have to build everything on your own. Very cumbersome, labor and click intensive. Feels like a bottomless pit: keep feeding data (by hand in it) and not get any benefit out.
Absolutely no support. Etc.
Look elsewhere. You will regret getting this system. I wish I found a review like this before buying this overpriced, user unfriendly system.
Gavin from IT Factor
Specialty: Other specialty
Absolutely no support. It is almost to the point where you may as well learn SQL on your own to fix things.
Choose something else. This software is great, but you pay an arm and leg for support that is not there.
George from George M Miller Jr MD PC
I operate a solo practice general surgery office with one surgeon and two employees in a small town in north central Mississippi. I have been using e-MDs Solution Series since 2001 when I completed my active duty service obligation in the US Army. Software has come a long way in that time frame. My server is local in my office, not off-site. I provide my own IT support as there is no reliable support of sufficient calibre in town to do so. I occasionally use outside internet based support when I need OS/Active Directory/DNS/etc... type support.
Upon leaving the US Army, I realized that electronic records were up and coming as the best means for documentation. I had no prior EMR experience, other than the CHCS system that was then in use in the DOD.
I have been diligent in keeping my system up to date with the latest version of e-MDs. I use iPad nMotion application for documentation of notes for patients seen out of office. as well as reviewing records/documents from prior visits. I use iPhone Rounds application to document billable procedures that I perform outside of my office. Both apps can be used to scribe electronically when needed. The iPhone app comes in handy after hours to document phone conversations with patients immediatly after the call has ended. In the office, I use a Windows 7 Pro tablet to document my notes with the main Solution Series applications.
Implementation initially was in 2001. I attended a two day training in Austin, TX where I learned both the charting and billing side of the software (Remember I was just in the US Army and had no billing experience, minimal coding experience). I hired a woman who had some billing experience from prior Family Medicine practice she had worked in. I taught her the Billing software mechanics. She taught me the coding/billing insurance processes. We were up and running in days and never looked back. I closed that initial practice and upon moving to my current location. I was able to set up the computer system, restore the database, and initially train two persons to use the software in the performance of their duties. I have had a few billing clerks over the last 10 years, and I and the outgoing clerk were able to train the incoming individual without difficulty. I actually can perform all the billing functions as needed when my clerk is absent (invoice generation, claim batch submission, posting of payments from insurance and patients, transfer of balances, statement creation, etc...)
The charting software is currently very customizable to anyone's practice. As a general surgeon, my charting needs are somewhat different from a primary care practice needs. The ability to create/edit templates to document the different sections of the note, makes note creation very easy. By having complete templates, I auto-prompt myself or remind myself to ask questions that I might have forgotten to ask otherwise.
Customer support has always been a strongpoint of the e-MDs company. I 'auto-triage' my support. Things that I need an answer to yesterday, are answered yesterday. Things that can wait, are submitted via the support forum and are answered in an appropriate amount of time. I also look for the answers to my questions prior to submitting the question.
Benefits are hard to quantify in terms of dollars and cents. I was able to successfully attest to meaningful use both in 2011 and 2012 by using the system. I don't spend rent money floor space for a chart room. I don't pay my staff to go find and retrieve physical medical records to bring to me for review/comment/entry, and then refile them. Paper work is not lost once entered into the chart.
John from John Lippelman, MD PA
Like system and will continue to use it . Not had major problems with system or support. Hope they will update with new requirments of meaningful use / payment for performance etc. JL
can do notes day before I see my regular patients/
reminder system not ideal pt needs cxr 3 mo example
James from Claris
I have worked with a few EMR's in my line of work and never has customer service or software updates been such an issue as this company. I have seen 3 different companies have major problems with updates when they install them. Updating E-MDS software is something you should never do unless you absolutely need something in it. There is a 10% chance it will install correctly and a 90% chance that things will quit working once the update is installed. Completely working systems will be brought down by their updates. Their programmers don't understand that they are coding software for people to install and use that aren't also sql coders at least.
Nancy from HBCS
For the past 3 weeks, I have emailed e-mds several times for a demo, and have not received a response. I have to agree with many others about the incompetency of the Customer Service and possibly, in my case, the Sales Dept. It may very well be the merger of the two EHR companies that usually is accompanied with less staff. The transition may have negatively affected them.
ismail from DIU
I want to build this software
Cliff from WPHC
We have been using E-MDs for 8 years and I can tell you that the software is capable, but the customer service needed to keep the software running properly is terrible. It wasn't like this until about 2 years ago when things seemingly began to slide down hill. Our IT service is constantly fighting to get answers and resolutions to the "tickets" customer service creates, which are then "closed" as resolved once they email back a response to our inquiry. Really!!!! The issue doesn't get resolved but they close the case anyway, and you will spend a lot of time harassing customer service to reopen the ticket and find a resolution. Also E-MDs has a nasty habit of rushing updates to market without proofing the software to make sure it works. We will typically hang on till the bitter end before we upgrade if the software is functional. TOTAL BUYERS REMORSE. At present our lab interface update will not install and we have been waiting 2 weeks to get this fixed.
Luis A from Medlar
I have been using e-MDs for about 8 years and customer service is very poor in Puerto Rico and in the states. The software itself is quite good and simple to use but when you need service, is a Mount Everest climb to get.
Mariah from RFP
Their customer service is horrible. E-mds requires customers to put in a "support ticket" and the average turn around time for "support" is weeks or months before you hear back. Example: We put in a ticket for our P.A. to be able to send prescriptions electronically. Our Doctors and management staff had to call weekly to try and get an answer. After the ticket had been "assigned" to a technician the problem remained for another month and a half until a technician FINALLY reached out to our office. This is not the first time we have ran into lengthy waiting periods! We decided at that point the only solution to the problem was to switch EHR systems. We then contacted E-mds on the 'support' line regarding exporting our data and was immediately told that we would need to put a ticket in for our QUESTION per representative Robert. I'm sure he could tell that we were very frustrated and needed a quick answer to a simple question. He said, "Im sorry, let me see if can get an answer to your question." then placed me on hold for 26 minutes. I was told, "Let me get you over to Chris who can assist you with that!". Once Chris answered, after another 30 minute hold, he stated that he wouldn't be the one I would need to speak with. He placed me on a brief hold then stated I would need to speak with someone in IT Support. I was then transferred to Barbara who had no idea why I had been transferred to her and why I was calling. Here we go again! I had to explain why I was calling and what I had just been through in the last 50 minutes. After that was out in the open she told me I would need to put in a ticket. Irate, I hung up the phone and put in a ticket on their support website. I called back to the main line where I was greeted by Robert, again, who told me to send an email to email@example.com with the name of our practice, what software we were currently using, and would receive an answer in the next 24 hours. Did that ever happen? NO! My original ticket was put in on 01/09/15 (which has been assigned to a tech) and another ticket was put in 01/16/15 (which has been assigned to a tech) and have yet to hear anything back. We have been with e-mds the last 4 years and hopefully this is the LAST year!!!! (if we can EVER get an answer how to export our data)
David from Harrogate Family Practice
On the surface, E-MDs is setup to work great and has a lot of great features. Once you buy in, it's terrible. We have been with them for 7 months and still are not functioning properly. If you need meaningful use, forget E-Mds. When you put a ticket in, well, don't waste your time. We have the cloud based and it has been a nightmare. What was suppose to cost us under $5000 to start up has cost in access of $20,000 and we still have features that are not working. I would suggest another system all together.
Daniel from Sale Creek Family Practice
Tech support is by far the weak link. Version updates are released with known major problems. I have used this system for 4 years and now I can't put up with e-MDS any longer. I would not recommend this emr company...the ship is going down.
Mark from Contemporary Womens Centre
Used it steadily for over 6 years. I think it's a great product and did everything I needed. LOTS of functionality and extremely user friendly. Very customizable to your needs.
Marc from LPC
This is my 2nd EMR/PM. Expect to invest time and $.
The previous reviewers are not wrong about this software, it does require many clicks to do anything, but it will function differently in different hands. I like having the option of modifying every piece of data in my note, through structured drop down menus. Others prefer to push every patient into a 1 click boilerplate MS word style template. Structured data will be required for HITECH. But eMDs does allow you to make 1 click templates with the structured data. Even then you can change any piece by clicking it right in the note.
PM component is very efficient compared to my prior (Acrendo's) software
I don't see how you could have better charting, If you dictated a note in the detail of this EMR note you would spend 2x as much time. But that won't happen out of the box. The first year will require many nights or weekends of template modifications to speed up your workflow.
PM component Cut my billing time down 70% with AR improvement of 50% within a few months(over my prior EMR/PM system)
Very versatile product
Some English Natural language capability.
Fairly smooth click to click. Things might take many clicks but they pop up quickly and smoothly while charting
My notes look professional and thorough and take seconds for 99212 and <5 minutes for a 99203 (un-templated CC/HPI). ~15 seconds for a 99203 templated and uncomplicated condition
Easily enter diagnosis and treatment plan in a few seconds then go back later and add details to note. But diagnosis and charges are captured within 30 seconds easily, despite the multiple clicks needed as mentioned by other reviewers.
Everything is done within the note so as you write an Rx, give written recs and handouts, your note shows you gave it to them. You can even send different documents to different printers if needed, all as you sign your note
When everything can become structured data, setup can take time--many months, maybe even a year but there is enough premade data to keep the development process minimally painful.
No spell check in drop down menus to prevent foolish errors
Jack of all trades master of none, until you develop your system to your liking.
Crashes (but Minimal if you stop the use of Micorwave in the office while charting wireless-Not kidding)
My implementation went badly, review your insurance and fee structure completely before billing!!!
There is an odd quirk in the system intended to add versatility that can cause problems if you change your CPTs or add modifiers. This sometimes sets the fee to $0 if you click yes on the popup question do want to change the fee? Always say No!!!
It isn't free!!
P from San Juan Hosp
Wait or look elsewhere.
Will do a lot of things. It is indeed feature rich.
Its not very easy to do anything. First, its buggy. It crashes a lot. We had astounding implementation problems that were related to the software on our networks. It takes a million clicks to do anything. It destroyed patient care. It doubled my work load.
Temeka from GAMW
Do not purchase this system if you are not in the medical field.
Alot of fancy features and built in wording to make documentation quicker.
The systemis sold as a "For All-Be All" and its not. The system is great for medical practices. However, being a mental health company the system is very difficult to function by a nonmedical person. Too many clicks to get to where you want to go when it comes to customizing your own data. The representative was thoroughly trained in the system. However, when it came time for us to use it was too much and the company return policy is a trap. The company has a week-long training. We purchased the software but had to wait over a month to get in the training class. While in Austin, we verbally explained that it was not what we thought it was and too difficult for our staff. Then I requested a refund, which was denied because it was past the time frame. Keep in mind we did not even get in a training class til over a month later, which meant that we were out of thousands of dollars by this time.