Eyefinity OfficeMate
About Eyefinity OfficeMate
Eyefinity OfficeMate Pricing
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Most Helpful Reviews for Eyefinity OfficeMate
1 - 5 of 37 Reviews
Rebekah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great software for your practice!!
It saves us so much time and paperwork!!!
PROSWe like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!
CONSIf there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!
Courtney
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2024
Adequate for Our Needs
Officemate takes care of our basic needs, but I would prefer to see some reform in the program
PROSAppointment scheduling and creating fee slips are mostly intuitive for what our office needs.
CONSExam writer seems complicated and technical. Unable to delete duplicate patients. E-Documents system only creates pathway to documents saved on your server rather than saving them into the EHR. Refunds or editing fee slips can seem complicated.
Vendor Response
Hi Courtney, Thank you for sharing your honest feedback. Eyefinity aims to provide solutions that support ECPs in simplifying workflows for a better patient experience. It is unfortunate to know that our OfficeMate and ExamWRITER solutions have fallen short of exceeding your needs and we remain committed to your success. We hope you will contact us at 855.874.8508 to explore whether one of our other solutions may be a better fit for your practice. - The Eyefinity Team
Replied March 2024
Mark
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2017
Nightmare: Software is full of bugs
Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.
PROSCost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.
CONSMoving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in. Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present. Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs. AVOID THIS PRODUCT AT ALL COSTS.
oma
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2024
Need more features in officemate examwriter
Easy to schedule appointment. Exam writer is simple as I said not too many boxes to click like the new eyefinity.
PROSEasy to use, not too many boxes to click on.
CONSThey don't have too many features in examwriter. I wish we can customize the prescription.
Vendor Response
Thank you for taking the time to leave a review for OfficeMate/ExamWRITER, we are happy to hear that the solution has been easy to use. Eyefinity has other solutions that include many more features. We invite you to contact us at 855.874.8508 so we can see if one of these solutions may be a better fit for your practice. - The Eyefinity Team
Replied March 2024
Todd
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Overall Very Satisfied with OfficeMate
Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.
PROSVery intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.
CONSUpdating contact lens parameters/prices can be a bit cumbersome.
Reason for choosing Eyefinity OfficeMate
Ease of use and pricing.
Reasons for switching to Eyefinity OfficeMate
I needed an upgrade in functionality.
Vendor Response
Hi Todd, We are happy to hear that OfficeMate works well for your needs, our team strives to deliver solutions that allow providers to focus their energy on providing great patient care. We understand that there is always room for improvement and appreciate your honest feedback regarding the contact lens pricing. When the time is right, we hope you’ll contact us at 855.874.8508 to see what else we may be able to offer to assist your practice. - The Eyefinity Team
Replied March 2024