GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows XP, Windows Vista, HP-UX, AIX

66 Reviews of Centricity

Showing 1-20 of 66

 

from EPN
Specialty: Neurology / neurosurgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Disappointed so far.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Works well with Centricity Practice management.

Likes Least

I applaud the effort and time spent by the reviewer Jonathan from Rutgers RWJMS. However, I really doubt that GE will be able to address these and other essential concerns that are constantly brought up by providers. I actually saved these comments as I share all of these concerns and more and would like to monitor if anything improves in the next 3-5 years. GE Centricity engineers don't seem to be able or willing to make this product user friendly. It is inconceivable to me that although I am in charge of signing the checks to pay for EHR (for huge upfront license costs and significant monthly support fees) I am not able to demand a better quality of this product in terms of workflow efficiency, intuitiveness and customization. I would not go with this EHR as it is exactly the opposite of what another user stated below - "extremely flexible".

Recommendations

GE Centricity may satisfy your basic EHR and practice management needs.

 

from Rutgers RWJMS
Specialty: Nephrology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Antiquated, poorly implemented, poorly thought out enterprise EHR

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Functionality

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Likes Best

EMR allows access to medical records remotely; works with larger practices/academic practices; works with GE's scheduling software; the basic functionality is there, including integration with pharmacies, multiple outside laboratories, and radiology centers. This is the kind of EHR that has all the capabilities you would need for a large practice or academic center. Sadly, it is antiquated, poorly implemented, and very difficult to use on a day-to-day basis

Likes Least

We are still running Centricity 9.8, so some of the criticisms may not apply to the 10.0 product. There is so much wrong here that I cannot possibly list everything. Suffice it to say, it is surprising to me that anyone could sell this kind of software in the modern era. No other business but medicine would even consider it. I used Epicare 7 years ago; it was by no means perfect, but it was far, far more user-friendly than the Centricity of today.

This is a system that has all the capabilities you would need in an enterprise EHR for a large practice or academic medical center, but fails miserably when it comes to usability and efficiency. It fails to the point that I am surprised that anyone would be able to successfully market such a terrible product in 2015:

1. Clunky, antiquated, mid-1990s era software in both look and feel. If you have a hankering to drift back to the halcyon days of Netscape 1.0, this one's for you. If you want something that feels like modern software and actually plays well with Windows 7 and beyond, look elsewhere.

2. Slow server speeds. Nothing else is slow on the computer, just Centricity. IT tells me it's the Centricity server. Quite frankly, I don't care why it's slow. I'm a user. I have a busy clinic. I just want the program to be snappy. Given Centricity's persistence in producing mid-1990s code, this thing should hum like a Ferrari. They replaced our 7-year-old computers in the clinic recently. Our web browsing speed is now lightning fast. Microsoft Office now pops up much faster. Ah, but Centricity - still plodding at the same slow pace.

3. Cannot open multiple windows (Hello! Microsoft solved this problem for consumers with Windows 3.1 in 1992). This is unconscionable in 2015. Who writes software like this anymore?

4. Home screens are fixed and not user configurable. I have more control over my Yahoo! home page than I have with my Centricity home page (and I don't have to pay anything for the Yahoo! home page).

4. Font size in Centricity 9.8 is still fixed at 8 point and does not expand when you expand the window. 13" laptop, 24" terminal, IMAX Theater - the font size is still the same size. This would be great if teenagers were working on the EMR, but for those of us approaching middle age, it means investing in a pair of reading glasses or finally getting those progressive lenses. Once again, low-level stuff that makes a program easy to used, again ignored.

5. No real-time spell check. Really. I cannot say how ridiculous this is, when my web browser can spell check as I type.

6. Poorly organized/Poorly implemented:
-->There are buttons on buttons and checkboxes on checkboxes. This software looks pieced together since GE bought out Logician, and instead of ever rethinking, they just added a dizzying array of more and more stuff
-->Tiny, tiny boxes to type history and other information into that cannot expand
-->2000 character limit within the boxes (hard to believe that this is even an issue in 2015) leads to the need for multiple tabs for histories and character limits for the assessment/plan means very terse language, as there's no way to expand this. This is probably okay for most surgical practices, but for the complex, medical patient this is a death knell for this software.
-->The Centricity programmers like to make you type text into boxes. Apparently, the smaller the box is, the better. The largest windows can be found on the supplementary tabs for the HPI. The rest are small, smaller, and smallest, without regard to what you might have to/want to type.
-->Flow is unacceptably horrible when typing in notes: you have to type section by section within the tombstone, slab window that pops up. The window is 8" x 8 3/4 inches, and just like the font is not resizable. (No need to invest in a large monitor; the slab and its text never change in size.) What's even better is that depending on the tab, the tombstone is cut up into even smaller sections, filled with more tabs, rows of buttons, a variety of check boxes, and often very tiny windows that you could type into, that is, assuming you can see them. In most cases, you cannot write directly within the flowing text of the note. You must flip section-by-section within the tombstone to input any information (e.g. HPI, PMH, FH/SH etc.); there's no way to open a second window or split the screen to refer back to another part of the note. (Earth to Centricity programmers: why do you force us to type within a small window? How about flowing text with no character limits and resizable fonts that can be broken up into sections that are potentially collapsible with a click. Just saying.)
-->The user can't customize their own flow sheets, notes, letters, etc. All this has to go through IT. There is no way to make a temporary, personal, customizable flow sheet on the fly either. Most EHRs allow this.
-->'Quick Text' allows you to make customizable text shortcuts. Of course, you can't do this on the fly, while writing a note (which is when I think of these things in the first place). Of course, the quick texts have a character limit of 512 (ugh!), and you have to type into a box the size of a postage stamp, where you can't even view the entire Quick Text if it exceeds 40 characters.
-->You cannot look at the labs and type your assessment and plan at the same time. This is a deal breaker for any specialty that relies on laboratory data when making clinical decisions. To view the lab data, you have to close the type-in tombstone window, click open the flow sheet or documents section. If in the document section, you must click on the document to view, then close it, click back to the update section, click on the part of the chart you want to go to. If you are viewing problems, you can click on the problem you desire to work on, but it always defaults to the screen for problem #1 and #2 so if you're working on problem #3 or beyond, it's yet another click. It takes at minimum of 4-5 clicks per reference back to a lab and 6-7 clicks if you are looking at a study, depending on which number problem you are working on. I end up opening and closing the note tombstone so many times during note writing it's almost seizure inducing.
-->Scanned documents store as PDFs and the proprietary viewer is slow to pop up and makes it difficult to scroll through the PDFs quickly. This module is poorly implemented
-->The printed notes are unchangeable and unformattable. They come chock full of plenty of useless fodder that make the note unengaging when read on the screen and often several pages long when one or two would do.

And there's much, much more. I just don't have the time.

Recommendations

Centricity is one of the few EHR solutions that can accommodate large, academic practices. The powers that be here chose Centricity because it didn't require much money up front. But, in many senses, you get what you pay for and don't forget that you still have to pay ongoing fees for the product. Centricity has the sell-the-handle-at-a-low-price-and-make-money-on-the-razor-blades approach to marketing. But buying an inadequate and clunky EHR is penny wise and pound foolish.

Look for ease of usability. Demo the software, hands on, extensively. Make sure that the software fits all of your needs for connectivity, billing, and reporting, but realize that it absolutely has to be usable and work smoothly in the clinic. Otherwise, it will slow your clinicians down.

As to GE, they really need to work with clinicians to smooth out the interface on product. The guts of the product are fine, but the implementation is so staggeringly horrific, you feel as though you are fighting with the program to produce a note.

Not recommended.

 

from Seattle Radiologists
Specialty: Radiology / imaging
Size of portfolio:  Portfolio size: 

Centricity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Likes Best

Familiar to me. Used in residency and in practice afterwards. Currently used at our practice and sites we cover.

Likes Least

Not much innovation since I first started using the product.

Recommendations

Try out various vendors before purchasing. Need to try with all imaging modalities to get a true sense of workflow.

 

from Main Street Clinic
Specialty: Billing services
Size of portfolio:  Portfolio size: 

Review Centricity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

The product is extremely flexible and customizable. Vendor is easy to work with.

Likes Least

They are part of GE so some processes and as a large company with many interests, some of their processes can seem disjointed at times.

Recommendations

Take the time to explore the software and don't be afraid to ask questions about itãespecially since it is customizable.

 

from Medical Group of the Carolinas
Specialty: Family medicine
Size of portfolio:  Portfolio size: 

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

I like that it's customizable and flexible. I like that updates can be launched per location not for all users at one time.

Likes Least

I dont' think they were prepared enough for Meaningful use - glitches with CVS have caused lots of problems.

Recommendations

Find a flexible product that uses few clicks to get the quality and IT outcomes you want.

 

from primary health care
Specialty: Internal medicine
Size of portfolio:  Portfolio size: 

Centricity review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
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Likes Best

It is better than paper charting. It is easy to send messages to other staff members.

Likes Least

It is the least intuitive EMR I have ever used. It is difficult to enter histories, prescribe medicines and compose the notes. The assessment and plan section is the worst. It doesn't auto populate all the diagnoses under the office billing code.

Recommendations

I dread going to work because it is a struggle every day I have to work with this software.

 

from OhioENT
Specialty: Otolaryngology (ENT)
Size of portfolio:  Portfolio size: 

our EMR we are rolling out

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support
Likes Best

It's easy to use. I currently use it for the scheduling feature. We are currently transitioning from paper to patient charts in Centricity. So far so good.

Likes Least

When someone is in a note, and someone else logs in, it locks the note and you have to call tech support to get it unlocked. Also, you can't access scheduling and a patient chart simulatenously.

Recommendations

This software was pretty customizable from what we understand and that's one of the main reasons it was chosen.

 

from U of M
Specialty: Surgery
Size of portfolio:  Portfolio size: 

Satisfied User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

It functions as advertised and performs as expected.

Likes Least

The length of the learning curve needed to use it.

Recommendations

As with any new product make sure that it fits your particular needs.

 

from NMMC Ambulatory Surgery Ctr
Specialty: Surgery center
Size of portfolio:  Portfolio size: 

Centricity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

Easy to use, and you can find exact info needed on a patient without wasting a lot of time.

Likes Least

Password too long and changed too often. I would like to use the same password for all other sign ins.

Recommendations

Choose a password similar to one you already use and right it down.

 

from TeamHealth
Specialty: Anesthesiology
Size of portfolio:  Portfolio size: 

Centricity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use, accessibility, cross referencing, multiple levels, user flexibility.

Likes Least

Slow interface, application crashes, excessive data.

Recommendations

Remove excessive information, smoother interface and responsiveness.

 

from Orthopaedic Surgery Specialists
Specialty: Orthopedics / sports medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Three years into using PM and EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The front desk applications seems to work reasonably well.

Likes Least

The reporting is horrible. After three years, I am still finding reports that don't balance and don't report on the data correctly. A major system like Centricity should have reports that are correct all the time. The users should not have to have a fear that the reports are correct. The only reports I trust for accuracy are the CPA reports in the value added reports. Any report related to patient counts, visits, demographics, and other patient data can not be trusted to be accurate. We use a VAR, and it sometimes takes them months to get back with the reason why some reports don't balance. One I found last month is a canned report used in MU reporting; they still have not corrected the report nor told me why the report is incorrect. Getting any special report for my use is a nightmare, and I have in fact given up trying anymore. The VAR responsible for our training at the beginning was totally ill-prepared to train us and, in fact, had to eat well over $25k in training time because they wasted our time and didn't do the job. Since then, they have improved a bit but not to the point where they are good.

Recommendations

Before signing on the dotted line, get into the actual details of what the system provides. Insist that they load a demo database for your use and then take some time to work in the demo database. If they tell you they can't do that until you sign an agreement, go to another program. Make sure the docs in your group are part of the users who experiment with the demo database. Be aware that while the forms in Centricity may be many, they are not very useful. Find out the cost to develop your own forms.

 

from WNC Surgeons
Specialty: Surgery
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Group surgical hospital employed practice

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Likes Best

Nothing much.

Likes Least

The 15 minute logout is terrible and our IT people can't change it. To say the least, it's not intuitive at all.

Recommendations

Try Amazing Charts. I had to leave AC for Centricity when I became employed. There is no comparison. AC is wonderful and easy, Centricity is not. We have more than 50 docs and extenders using Centricity. No one likes it.

 

from The Oregon Clinic
Specialty: Gastroenterology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Absolutely terrible.

Ease-of-use

Functionality

Product Quality

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Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

As the largest group practice using the GE Centricity software, we have had extensive input and access to development and support.

Likes Least

Although there are trade-offs to most EMRs, we had tweaked and tweaked Centricity over the years. Many back end solutions and custom templates had helped make the limitations of the product livable and stable.

However, due to ICD-10, we were forced to upgrade to CPS 12. This new upgrade is worse than any EMR I've used. Average items on the doctors desktop have surged into the 100-200 range daily due to the unbelievable number of clicks required to accomplish even a simple task. The slowness of the software on any desktop at any location is unbearable. Frequent bugs and crashes are common. But even if these were temporary IT issues, the lack of forethought and workflow optimization is staggering for such a large company with a high-end product.

Recommendations

Stay away if you can at all. Clearly, there are folks that identified many more issues than those I mention. I'd strongly consider reading the reviews only for CPS12 if you are evaluating this product.

 

from Iowa Primary Care Association
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Fun with supporting Centricity users!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact that - in general - supporting this software is a lot more friendly then my Meditech Administration experience.

Likes Least

The vendor can be a little tough to get to help when it comes to complex user issues on occasion.

Recommendations

I would recommend learning how to use the software properly from a user that knows the best process flows for it to work its best.

 

from InConcert Care
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

It's good software, but bugs need to be fixed.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product is great, and it's very easy to understand and navigate through. It's laid out in a very organized way.

Likes Least

I really don't like the difficulties in getting bugs and issues resolved with support and engineering technicians. Sometimes, there are long timeframes between service pack releases.

Recommendations

Ask for referrals of a site visit for another clinic. Read software reviews.

 

from Children's Orthopaedic and Scoliosis Surgery Associates, LLP
Specialty: Orthopedics / sports medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity CPS is a flexable, efficiencent EHR

Ease-of-use

Functionality

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Ease-of-use
Ease-of-use
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Likes Best

I love the HL7 interface between the hospital; there's no filing into paper charts. We can customize the EMR to meet our workflow and needs. Our office notes read well and do not include unnecessary information. The PE exams are documented on templates which allow for correct and precise notes.

Likes Least

We found very little to dislike after learning GE CPS. It has spellcheck, but to change the text, you need to go back to the form where the information was entered. I wish you could edit it from the preview screen.

Recommendations

Take the time to learn the product. So many people are unwilling to change their ways, and EHRs need to have new workflows. With new workflows, our efficiencies have increased, and our documentation is more complete, resulting in better care.

 

from Iowa Primary Care Association
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

GE Centricity - Recent upgrade from CPS10 to CPS12

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the system up time, the ability to customize content with the visual editor application, and the ability to run our own inquiry reports. It has all the bells and whistles to operate and meet Meaningful Use measures.

Likes Least

It's difficult to get engineering support with more difficult issues like random error messages, crashing, or bug problems. GE will either tell you to upgrade (which usually just replaces one set of bugs with another) or tell you it's a known issue and that there isn't a fix yet. This kills provider morale and faith in the system. Also, our users dislike all the add-on products and would prefer to have things like document management and interfacing built directly into the product as opposed to using a third party vendor. The seven different Community Health Centers we support have been on versions 9, 9.5, 10, and 12 over the last four years.

Recommendations

Request a site visit to another clinic or two who are using the software to best understand the feel and usability of the product. Ask for multiple references to talk to in order to understand if your needs will be met by the application. Visit online websites and read reviews from other users.

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity EMR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

You can customize it based on your own needs

Likes Least

There is no spellcheck with the system; it would help, as many people don't know how to spell well.

Recommendations

If you want a system you can customize, choose this one. If you don't have the time to customize, look elsewhere .

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Office manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to learn and easy to navigate

Likes Least

It's not very Optometry-friendly. The system is ideal for our ophthalmologist, but it is harder for the optometrists to navigate.

Recommendations

Take the time for the entire practice to learn the system before it is launched. You will have to adjust your patient volume by at least 20-25% in order to adjust for the learning curve (2-3 weeks).

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

GE Centricity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Fast and responsive; customizable to our practice; very good product

Likes Least

No major problems with the product at this point; happy with it.

Recommendations

Needs to be customized to each practice in order to optimize it.