GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows XP, Windows Vista, HP-UX, AIX

54 Reviews of Centricity

 

from The Oregon Clinic
Specialty: Gastroenterology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Absolutely terrible.

Ease-of-use

I can resize the left column so I can see the desktop better, but it can't be saved that way. I have to do it all the time.
I have to resize the columns on the desktop to see the summary and figure out what the document is. Then, if I go to a chart or anywhere else, it resets. I have to keep resizing it.
Opening a flag often doesn't open the patients chart. And there's no preview when hovering over it.
Going to the schedule can't save WHGI doctors as a default. I have to select from long menu every single time. I can't select which docs I want to see. If I default to All, my schedule on the summary page shows all docs' schedules.
There are too many clicks.
Having two monitors helps. We don't have two in the hospital or at home, though.
When I open a chart, I want it to default to the documents, not the summary.
90% of the practice management application now wrapped around the actual chart is unnecessary for the doctor. So we've made the workflow for the practitioner delivering care much harder with no added value at all.

Functionality

The menu bar to the right makes the work area even smaller. We now have that, then the menu in the desktop to the left. It just took away valuable space. You can “minimize” with the arrow, but for every other action, you just have to open it up again. We should be able to move It to the top right; there is plenty of room.
The workflow is very frustrating. You double-click to open a document, but then you can’t see the other documents. So now that you are in the patients chart, you have to ‘hold’ the document to yourself and then open the documents page to review the chart. Then you have to go find that held message again to address it.
When “end” is clicked to go and sign something, often any pop-ups (like “patient on immunomodulator”) intervene, and you can’t get back to sign or route the document. This has also lead to two crashes for me.
I don’t want a chart summary page as default. I want the documents page. To get back to the main summary page I have to have the left menu open. To get to the chart, I have to have it open.
There are now two sign buttons. Open in documents on the chart desktop, there is the one in the old view, and now one at the top of the page too.
Overall, the system pops up new windows all over the place, and very slowly. It's a terrible user experience.

Product Quality

Searching for codes doesn't work.
Patients don't populate to the "recent patients list"
The wrong window opens, and then you can't access the windows you need without closing everything. Having dual monitors is a must, but the expected workflow doesn't open the appropriate window, and the defaults can't be changed.

Customer Support

They can only be as good as the product they are supporting, but they do try.

Likes Best

As the largest group practice using the GE Centricity software, we have had extensive input and access to development and support.

Likes Least

Although there are trade-offs to most EMRs, we had tweaked and tweaked Centricity over the years. Many back end solutions and custom templates had helped make the limitations of the product livable and stable.

However, due to ICD-10, we were forced to upgrade to CPS 12. This new upgrade is worse than any EMR I've used. Average items on the doctors desktop have surged into the 100-200 range daily due to the unbelievable number of clicks required to accomplish even a simple task. The slowness of the software on any desktop at any location is unbearable. Frequent bugs and crashes are common. But even if these were temporary IT issues, the lack of forethought and workflow optimization is staggering for such a large company with a high-end product.

Recommendations

Stay away if you can at all. Clearly, there are folks that identified many more issues than those I mention. I'd strongly consider reading the reviews only for CPS12 if you are evaluating this product.

 

from Iowa Primary Care Association
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Fun with supporting Centricity users!

Ease-of-use

It is a bit tough to learn when you are not a very clinical person. I support the software on the IT side; I compare what I do now to my previous job using Meditech, and I find Centricity to be more user-friendly.

Functionality

It seems to do everything that my customers need, and what it does not do, there are methods and interfaces to get the data to another application as necessary.

Product Quality

The newest version, CPS 12, has a lot more issues than the previous version. I don't believe it was ready to be released. However, I'm sure many bugs will be fixed.

Customer Support

They are usually pretty helpful. At times, however, there are some trouble points they don't want to touch.

Likes Best

I like the fact that - in general - supporting this software is a lot more friendly then my Meditech Administration experience.

Likes Least

The vendor can be a little tough to get to help when it comes to complex user issues on occasion.

Recommendations

I would recommend learning how to use the software properly from a user that knows the best process flows for it to work its best.

 

from InConcert Care
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

It's good software, but bugs need to be fixed.

Ease-of-use

It's easy to navigate through, and it's not too hard to find your way around it. The way the menus are setup helps you find everything easily.

Functionality

Partially, the application can have occupational bugs and issues that make it difficult to see patients daily without being slowed down by software issues.

Product Quality

The quality is average. Centricity has some good features and is able to do the things required for day-to-day operations, but it also takes many clicks to complete a task. It is difficult to get through an average day without experiencing error messages or program flaws.

Customer Support

The support is less than average. Simple issues are resolved within days. Difficult issues can take months to years to be resolved.

Likes Best

The product is great, and it's very easy to understand and navigate through. It's laid out in a very organized way.

Likes Least

I really don't like the difficulties in getting bugs and issues resolved with support and engineering technicians. Sometimes, there are long timeframes between service pack releases.

Recommendations

Ask for referrals of a site visit for another clinic. Read software reviews.

 

from Children's Orthopaedic and Scoliosis Surgery Associates, LLP
Specialty: Orthopedics / sports medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity CPS is a flexable, efficiencent EHR

Ease-of-use

You can create an office note that looks and works for your specialty.

Functionality

We have several interfaces that have increased of office efficiencies and saved us cost.

Product Quality

It's well-designed, and GE works with a team of users to keep improving the system.

Customer Support

We open cases online and have returned calls that same day.

Likes Best

I love the HL7 interface between the hospital; there's no filing into paper charts. We can customize the EMR to meet our workflow and needs. Our office notes read well and do not include unnecessary information. The PE exams are documented on templates which allow for correct and precise notes.

Likes Least

We found very little to dislike after learning GE CPS. It has spellcheck, but to change the text, you need to go back to the form where the information was entered. I wish you could edit it from the preview screen.

Recommendations

Take the time to learn the product. So many people are unwilling to change their ways, and EHRs need to have new workflows. With new workflows, our efficiencies have increased, and our documentation is more complete, resulting in better care.

 

from Iowa Primary Care Association
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

GE Centricity - Recent upgrade from CPS10 to CPS12

Ease-of-use

The application is fairly easy to use once you get the hang of it, but the biggest complaint among all the Community Health Centers we support is the large amount of clicks it takes to accomplish a task. For example, it takes about 32 clicks to complete a medication refill. GE has not figured out how to accomplish daily tasks without a large amount of clicking.

The program is organized in a way that is fairly easy for a user to navigate.

Functionality

GE Centricity is sure to meet all functionality needs (whether day-to-day operations or Meaningful Use), but the biggest complaints among all the Community Health Centers we support are the connectivity issues between all the add-on products in order to make the application complete. Some add-ons include Kryptiq eRx, Kryptiq Document Management, Kryptiq Patient Portal/Secure Messaging, and Qvera interface engine for immunization interfacing and MU quality reporting. Each of these add-ons adds an element of instability as opposed to it being built directly into the application. Plus, when you upgrade, you have to upgrade all add-ons, which could mean multiple appointments, people, and technicians. If the application had most of this built in, it would not require so much effort.

Product Quality

The quality is decent to get through your day-to-day operations.

Customer Support

GE is good about getting back to you and not dropping the ball on a help desk ticket request. You may wait 2-3 days before you hear back at times, but they are usually pretty good about basic support and fixing basic issues. My biggest complaint is that serious crashing or bug/error messages seem to drag on and on and rarely are resolved until the next service pack or release, which can be years.

Likes Best

I like the system up time, the ability to customize content with the visual editor application, and the ability to run our own inquiry reports. It has all the bells and whistles to operate and meet Meaningful Use measures.

Likes Least

It's difficult to get engineering support with more difficult issues like random error messages, crashing, or bug problems. GE will either tell you to upgrade (which usually just replaces one set of bugs with another) or tell you it's a known issue and that there isn't a fix yet. This kills provider morale and faith in the system. Also, our users dislike all the add-on products and would prefer to have things like document management and interfacing built directly into the product as opposed to using a third party vendor. The seven different Community Health Centers we support have been on versions 9, 9.5, 10, and 12 over the last four years.

Recommendations

Request a site visit to another clinic or two who are using the software to best understand the feel and usability of the product. Ask for multiple references to talk to in order to understand if your needs will be met by the application. Visit online websites and read reviews from other users.

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity EMR Review

Ease-of-use

It's easy to use, teach, and follow. Upgrades are also easy to learn.

Functionality

We customized it for our practice specifically, and it works well.

Product Quality

It's well-designed and easy to use; it meets government requirements.

Customer Support

Great. Any questions or concerns have been answered as far as I know.

Likes Best

You can customize it based on your own needs

Likes Least

There is no spellcheck with the system; it would help, as many people don't know how to spell well.

Recommendations

If you want a system you can customize, choose this one. If you don't have the time to customize, look elsewhere .

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Office manager

Ease-of-use

It's a straightforward system that makes sense from an administrative standpoint.

Functionality

The system meeds my needs.

Product Quality

Nice design. Easy to navigate and figure where to go.

Customer Support

I have not had to call support.

Likes Best

It's easy to learn and easy to navigate

Likes Least

It's not very Optometry-friendly. The system is ideal for our ophthalmologist, but it is harder for the optometrists to navigate.

Recommendations

Take the time for the entire practice to learn the system before it is launched. You will have to adjust your patient volume by at least 20-25% in order to adjust for the learning curve (2-3 weeks).

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

GE Centricity Review

Ease-of-use

The buttons and quick phrases make it very customizable.

Functionality

It meets our needs very well for our practice; have been happy with it.

Product Quality

Good quality product. Holds up well under different clinical scenarios.

Customer Support

I have not had extensive experience with customer support, but I have not heard anything negative.

Likes Best

Fast and responsive; customizable to our practice; very good product

Likes Least

No major problems with the product at this point; happy with it.

Recommendations

Needs to be customized to each practice in order to optimize it.

 

from Anchorage Fracture and Orthopedic Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

I really enjoy using Centricty. It is very user-friendly.

Ease-of-use

It's very easy to learn. Finding patients and reports are very easy to do.

Functionality

The product meets our needs by organizing our patients' information and making it readily available.

Product Quality

The quality is fine. I have no complaints about Centricity at this time.

Customer Support

I haven't had to use customers service. Other coworkers have used the EDI customer service and have been happy with the service.

Likes Best

Centricity is very user-friendly, easy to learn, and easy to maneuver through.

Likes Least

Before the upgrade, the system didn't log the time a note was made.

Recommendations

Make sure the software you use fits your company's needs.

 

from FQHC
Specialty: Family medicine
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Medical biller

Ease-of-use

The FQHC plug-ins fail a lot or do not work at all.

Functionality

There are a lot of workarounds you have to do to get electronic claims out the door.

Product Quality

GE did not make system for FQHC, so you have to have another company create plugins for it to work sometimes. GE does not fix or support any FQHC functions.

Customer Support

GE does not handle any of the FQHC issues.

Likes Best

I guess it's easy for the front desk.

Likes Least

It's not made for federally qualified health clinics, just standard clinics.

Recommendations

It's very bad for billing FQHC, Medicare, Medicaid, Medicare advantage plans, Dental.

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ophthalmology user

Ease-of-use

It's a consistent platform, and it integrates well with Remote Desktop and Forum.

Functionality

It's fast. Notes are thorough, and the shortcuts are good. Consult letters are easy.

Product Quality

There are few glitches. It's a stable platform from a highly reputable company.

Customer Support

I would like to see more responsiveness to customizability issues or system limitations.

Likes Best

It's a customizable and stable platform.

Likes Least

There's no out-of-the-box functionality for ophthalmology and no native drawing capacity.

Recommendations

Compare costs with estimation of programming time. Of-of-the-box systems should require little customization.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product, support, and user-friendliness

Ease-of-use

It's user-friendly and easy to input data. Their support staff is knowledgeable.

Functionality

Just the basics. We don't need extra info. We have a separate EMR.

Product Quality

It seems well-designed, and the statements are sort of easy to read.

Customer Support

Pretty quick. It does go down a bit here and there. Some statements could be easier to read.

Likes Best

It's user-friendly. Data input is easy, and our conversion was easier due to their staff.

Likes Least

Slow printing. It goes down once in a while, but they are quick to call and notify us.

Recommendations

Look for a user-friendly product with great support and a friendly staff.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to use

Ease-of-use

It's easy to learn and navigate within the components of the software.

Functionality

It seems to cover everything we need for orthopedics.

Product Quality

They are very good at keeping up with the changes handed down from CMS.

Customer Support

HealthCo is very helpful and quick to respond. They also value customer input for enhancements.

Likes Best

I have been using Centricity PM for a few years and what stands out most is how easy it is to learn.

Likes Least

I feel that the Centricity software experience was made better with the helpful support of HealthCo. They are quick to respond and also keep up with all the changes from CMS.

Recommendations

Make sure that whatever system you invest in is well-supported by the vendor and/or company.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Centricy Practice Solutions 10 works great for us

Ease-of-use

The product has many levels of detail in order to do correct billing. It's not hard to learn the steps, but there are many to learn.

Functionality

It meets all our needs and what's required by CMS and their updates. The reporting functionality works well for doing benchmarks on payments, charges, and adjustments based on an insurance company, demographic, or other criteria. If you work with Crystal Reports, you can extract data into your own custom reports as well.

Product Quality

Quality is great, and they are always open for enhancements and suggestions.

Customer Support

HealthCo is a great company to work with, and they handle all of our customer support. I would highly encourage anyone looking to get Centricity PM to look at HealthCo as the vendor. It's the perfect pairing!

Likes Best

I have been using Centricity PM (software) and HealthCo (vendor) for 10 years. (I am not using the EMR portion of the product). I feel the PM software is user-friendly and easy to learn.

Likes Least

I don't have anything that I least like, necessarily. There are times I wished my enhancement request could be done sooner.

Recommendations

When I was initially testing PM software, I found that Centricity PM gave me everything I needed, and they were willing to listen to users' input for future modifications in the software. They tracked enhancement requests to see the demand for who else was needing that specific change, which enabled them to work on the "hottest" ones first.

Also, when looking for a product, you want to make sure the reporting, balancing, month-end close, statements, and any other patient accounting is useful. Centricity met all those requirements for us as well by their "Value Pack" add-on.

If you're looking to bridge the Centricity PM product with your existing EMR, that's also a possibility. I successfully did that with 2 different software products.

I would highly recommend having a "super user" on staff that can be the point person for support calls and training. We also have access to the Knowledge Base for the common problems and fixes for them.

 

review detail from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

After just over one year of use.

Ease-of-use

The forms can be made as easy or difficult as you'd like them to be. It is fully customizable.

Functionality

The customization allows us to meet specific and unique needs of our practice, where other platforms force you to stay within their box.

Product Quality

So far, the quality and update frequency have been fine. Time will tell if the quality continues.

Customer Support

Support is always an email or phone call away. GE is usually prompt with their responses.

Likes Best

Customization options are second to none, and the interfaces keeps getting better. The support is fantastic, as are the personnel they hire. I would highly recommend.

Likes Least

I would like less third-party involvement for some features. I would rather see those features fall under the GE umbrella.

Recommendations

Make sure you have someone in your organization dedicated to the implementation and ongoing "tweaking" of forms and interfaces. This is a must.

 

from Lawndale Christian Health Center
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Lawndale Christian Health Center

Ease-of-use

GE Centricity CPS is intuitive to learn. Providers who have joined our practice after using other EMR systems have found it easier to learn and can get up and running fairly quickly. Having a few less clicks in future versions would bump it up even more.

Functionality

As an FQHC with about 60 primary care providers, we have achieved the MU attestations for each year and have recently achieved PCHM certification. The software has been adaptable to most of our workflows. We are now also starting to use Kryptiq's Care Manager software (an add-on) to do population health management.

Product Quality

With the structured data design of Centricity, we have been able to develop many reports toward the goal of improving operational quality, as well as clinical quality. There were some speed issues after the upgrade to CPS 10 years ago, but this has stabilized. Downtime has been minimal and has only recently happened with storms, power outages, and connectivity issues separate from the EMR.

Customer Support

GE's has been a good partner. They have escalated cases when needed to get the right person working on our case and worked quickly to make it right when we've experienced delayed response times.

Likes Best

It's intuitive, easy to learn, and has helped us reach meaningful use.

Likes Least

Nothing comes to mind that I really dislike.

Recommendations

It's definitely worth checking out.

 

from SCRHCD
Specialty: General practitioner
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Unsatisfactory

Ease-of-use

Client systems experience major software issues on a daily basis, which frustrates our time-strapped doctors and nurses. Menu items are very poorly organized, and any item that you don't use on a regular basis requires a time to find. Since doctors simply don't have time to click on every menu or read every help file, this game usually falls to someone in IT. The language in the error messages and system notifications is written in technical jargon that can't be understood by a layperson. The result is that a random selection is made from the "yes, no, cancel" buttons, sometimes to the detriment of clinical performance.

Functionality

The product accomplishes everything that we need it to, but it does it in such a roundabout way as to actually complicate work rather than streamlining it as an EMR system should do by design.

Product Quality

The software has been buggy from day one. In my opinion, more attention was given to visual bells and whistles than to actual functionality. Subsequent updates and version releases usually add more bugs and do nothing to resolve previous issues.

Customer Support

Technical support seems to consist of a team of about five technicians. They often seem overwhelmed. When calling in to support, I'm placed on hold, sometimes for hours, and then told by the technician answering the call that they cannot assist me with my problem and to expect a call back within 24 hours by someone who can.

Usually, a week or two goes by before I receive a call. Then I'm told that either the problem can't be fixed, or that they have no idea what the problem is. Sometimes, after weeks of troubleshooting and responding to questions via e-mail, I'll be passed off to another technician who they say knows more about my specific issue. He ends up asking all the same questions and then handing me off yet again. Then I'll stop hearing anything for weeks at a time, only to receive a "ticket closed" notification in my e-mail without having had my issue resolved. We had one specific problem that started from go-live that made CPS impossible to use and required our providers to revert to paper. It took almost 3 months to resolve the issue, and the solution was discovered by in-house IT. \It turned out to be a problem with the way that GE had configured the server software when they installed it.

Likes Best

Administration is pretty simple when it works.

Likes Least

Basically everything. It's completely user-unfriendly, unintuitive, and overly complicated for seemingly no reason. It appears to have been designed by an engineer with absolutely no input from any physicians or nurses. We have to restart the software several times a day because it just shuts down or freezes up.

We have found technical support to be lacking. We've called in and sat on hold for an unreasonable amount of time. When we finally got someone on the line, they told us that they couldn't help us with our problem but that someone would call us within 24 hours. Days went by before anyone returned our call, and even then it was only to ask us one or two questions and then open a ticket. We waited another week or more, only to get a vague e-mail about how they couldn't fix the problem or that they knew exactly what the problem is but that it will require a new release of the software to be installed. When we asked when that release would be available, they said they didn't know.

This song and dance happened on a fairly regular basis, as we found numerous glitches and issue. Updates and new versions appear to be rushed and have often added new issues while not fixing any of the old issues. All in all, I have found it to be a very frustrating experience that has taken away from our clinic's efficiency and patient/provider relationships.

Recommendations

I wouldn't bother with CPS - or GE software in general.

 

from The Medical Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a family physician in a nine-physician group who had been a happy user of the older interface since 2005. All of my partners are in agreement that CPS 11 is worse than our previous non-CPS Centricity software.

I am pretty tech savvy and had numerous Dragon Voice Recognition and Speechmike button macros. The new CPS interface which we have been using for several weeks now is near garbage and not well thought out in my opinion.

The following are a few of the main issues I noticed:

It crashes on my laptop (fastest available <1 yr ago) at least 2-3 times per day.

I do not believe CPS was designed with providers in mind - certainly not high volume providers. It seems that many of the positive comments on here are from administrators. One of them even adds a caveat about providers issues.

In CPS, an office note opens in a separate window. Thus, some other pop up such as a prescription can get hidden behind it. Worse yet, to view Flowsheets, Medications, Problem Lists, Allergies, etc., you must go to the Chart window (not the same as the Update or Note window). If the Note window is maximized, you must first minimize it in order to see the buttons. If the Note window is not maximized such that you can see the above buttons, you wind up with sliders on top of sliders. Sliders make the interface less user-friendly.

The execution is rather poor. The append window allows text beyond the lateral bounds of the window; thus you must scroll side to side with a slider to see all the text. This is a time waster and a pain.

When viewing a med list, etc., the window gradually expands to full size. Providers do not care about fancy graphics. If we click a button we just want to get to the information we need. I understand that those things may sell the product, but you should provide the user a way to turn it off once they get to the point where they want to be productive rather than watch the show.

Providers do not want change. We develop a workflow and learn where things are. We remain more productive when things are not moved around the screen with every revision so we have to play hide and seek again. It also messes up the macros of advanced users.

Dragon Voice Recognition is now about as slow as my typing. That is slow. Even text from advanced scripting macros is just as slow.

On the medication tab, selecting between "Active Only" or "All Items" requires a drop-down menu. Thus I have to click for the menu, move the mouse to the choice, and then click again. These extra clicks are unnecessary and slow down the user experience. There are only 2 choices. If we are clicking it, we want the other one. Make it either a one click affair with a toggle button or 2 separate buttons for each of the choices. There was plenty of room for them to do this, but they did not.

If you are on an older Centricity and have not used CPS yet, you probably will not get the full appreciation of how bad it is until you do. Some frustration is expected from any change where things have been moved around. It was worse than that with this revision. If you have never been on an EMR, you may never know how bad this is because you will not have a comparison. Unfortunately, I suspect if you are on Centricity you will be forced into it or another EMR.

The benefits of changing to CPS are few, far between, and completely overshadowed by the shortcomings in the opinion of this tech savvy provider.

 

from Anderson Hills Pediatrics, Inc

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Anderson Hill Pediatrics has been on GE’s products since July of 2006. Since this time, we have upgraded from Logician to where we are today at CPS10. In 2014 we will be upgrading to CPS12. We are a practice of 12 physicians and over 14,000 patients. We currently use the e-prescribing, document management, and the PM/EMR software.

The product was chosen for its ease of use, but primarily for its scalability and ability to be customized. The GE staff definitely knows the system and go to lengths to support us. Their customer support definitely sets them apart.

Overall, we have been very satisfied with Centricity. The product was intimidating to our providers, but the ability to customize forms and develop workflows that meet our provider’s needs is worth it. Having this ability alone has helped us transition from paper charts to being able to manipulate our data, and we have never looked back.

I would recommend the GE products. We have been very happy with each upgrade and enhancement that GE provides. The support that I have received over the years has definitely improved immensely. I wouldn’t be able to run all the different GE software’s that we use without the expertise of the GE technicians and help desk.

 

from Family Medicine of Mt Pleasant, PC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are primary care clinic that purchased the EMR in 1999 when it was Medicalogic with a go live date in 2000. GE purchased Medicalogic sometime around 2004/2005. The core basis of how the EMR works is the same as the original product, but it did undergo a major renovation in CPS version 10 to a new look and some changes in how the user inputs information. Overall the product has grown over time with each update, and they've added some features and capabilities with each upgrade.

We purchased the original system based on the ability to use it as a tool where part of the patient documentation is a by-product of using the tool (e.g. writing prescriptions, placing orders, updating or reviewing the problem list, etc). We can attest that still is mostly true to this day.

The key to our successful implementation was identifying necessary interface points (eg labs, hospital transcription, imaging reports, EKGs, etc) so that the EMR received timely information automatically without having to be keyed in or scanned. Second was developing workflows around the electronic delivery of information, not reliant upon the paper trail. Third, we spend time training everyone and testing before go live.

Overall customer support for GE has been very good. With their efforts to meet meaningful use, we have run into some nagging bugs in some recent releases, but all major issues are handled timely. The product has always been intuitive. I would have easily given five stars had they not transitioned to new look with CPS10 - but in GE's defense that is a government Meaningful Use transition. Also would easily be a five star if GE would just include some the of their add-on features within its base product. There are some items essential for ideal functionality that you have to purchase and add on to the base product.

Overall the product has enhanced our clinic's efficiency and continues to meet our needs.

 
 
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