GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows Vista, Windows XP, HP-UX, AIX

80 Reviews of Centricity

Showing 1-20 of 80

 

from Southwest kidney institute
Specialty: Nephrology
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Centricity Healthcare overview

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N/A

Likes Best

It is not to complicated and anyone with common sense can utilize this product

Likes Least

So far I havent found something I dont like about this vendor, so its okay in my book

Recommendations

I have no recommendations as of yet, so its still in the works. Maybe some updating.

 

from Physician Healthcare
Specialty: Multi-specialty
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Reception\ billing\ coding \ar\ collections

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Likes Best

Very easy to work with. claims are compartmentalized. patient monies stay with each claim and do not "bounce around" like some other programs out there. claims are easy to work and reimbursement rates are generally fast.

Likes Least

The graphics are a little displeasing but does not affect the ability to use.

Recommendations

User friendly from day 1. do not discredit the visual aspect compared to the functionality of the program.

 

from Aesthetic Plastics
Specialty: Dermatology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Not my first choice

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Likes Best

Centricity has great customer service. That has been the only good thing thus far

Likes Least

Not scheduling friendly, the graphics are archaic at best

Recommendations

Keep looking, from a schedulers stand point, it is not user friendly

 

from Independent Physicians of Wisconsin
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Below average product from an above average company

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Likes Best

Import of previous medications, import of immunization record.

Likes Least

Not intended for easy data entry and navigation. Vendor support is excellent.

Recommendations

Make it possible to view med list and problem list while entering data in HPI field instead of moving back and forth from HPI filed to Problem and Medication list. Make it possible to scale fonts , spell check, make fixed adjustable window size for opening of attachments.

 

from Revere Health
Specialty: Allergy & immunology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Scheduling and Patient Store System

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Likes Best

This program is easy to use and navigate through for even the most difficult of learners.

Likes Least

This system stops at 9pm nightly for updates. It's difficult because our clinic doesn't close until 9 pm and it if someone comes in at the last second or needs to reschedule the system won't give us access. This is extremely frustrating.

Recommendations

If your business hours are over before 9 pm then you shouldn't have a problem.

 

from Revere Health
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

The Benefits Are Clear to See

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Likes Best

I like how easy it is to use. When we teach new users it takes very little time until they can get the hang of it. This makes scheduling soooooo easy.

Likes Least

Sometimes if I move faster than the system it will freeze up. It usually resolves itself in about 30 seconds.

Recommendations

The key is to determine what you need and want and then put Centricity to the test. It'll pass.

 

from Family Christian Health Center
Specialty: Family medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Frustrating product to use

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Likes Best

Fairly easy to use, though cumbersome. Several issues--see below.

Likes Least

Very slow movement between screens, cannot open multiple windows at a time, quick text cannot be used throughout the entire product, vendor doesn't fix problems quickly. Several months can pass before issues are addressed. Currently having problems with the screen minimizing often while typing and locking up with phone notes. Medication interactions are not up to date and some are seriously ridiculous such as a warning against using Bactrim for women??? Too many buttons to push in order to send prescriptions. The prescription refill page is VERY slow.

Recommendations

Not recommended. Our company has been using it for several years and we have had ongoing problems especially when doing updates.

 

from Texas Brain and Spine Center, PA
Specialty: Neurology / neurosurgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Every Product has its Pros and Cons

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Likes Best

They are on top of updates to comply with regulations. They have many features that you will probably never use, but hopefully, will have lots that will be useful to your situation.

Likes Least

It is a large company (parent company is GE), so they will never be able to accommodate any special situation for you. If they don't already have what you want, it is not likely that you will get the feature you want unless you happen to fall into the majority. They also require you to go through a reseller, so you never talk to GE, which also has it's good and bad points.

Recommendations

Just make sure that the features you are looking for in your software are included in this product or it is a feature that you can live without. Don't expect that something you want will ever be accommodated. They don't take special requests.

 

from Texas Brain and Spine Center
Specialty: Neurology / neurosurgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good overall

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N/A

Likes Best

User friendly, did not need much training when I first started using it.

Likes Least

Scheduling templates is quite a challenge going through several steps.

Recommendations

Pay attention to data entry and software will do the rest.

 

from Texas Brain and Spine Center
Specialty: Neurology / neurosurgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Front Desk Use

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Likes Best

The product was fairly easy to learn and continues to be easy to use on a daily basis.

Likes Least

On occasion the product will freeze in the middle of entering data, but not often.

Recommendations

The product was quite easy to learn to use & provides lots information for each patient.

 

from Texas Brain and Spine Center
Specialty: Neurology / neurosurgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

We use Centricity in our Neurosurgery office for scheduling.

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Likes Best

It is user friendly and I took me no time at all to learn how to use it.

Likes Least

The pull down calendar function. It would be easier if you can go to the next month and select the day without having to pull down the menu again to select the day.

Recommendations

Ask questions. There are many functions that I was not aware of right away.

 

from Texas Brain and Spine Center, P.A.
Specialty: Neurology / neurosurgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Does the job

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Likes Best

We use Practice Management only. It's possible to schedule patients under multiple resources but its tough to navigate to the schedule template.

Likes Least

This product lags at random times. Navigating in calendar view for appoints past a month is not possible through the most intuitive way.

Recommendations

This software is not pretty. It's very robust in nature but the functionality remains top notch.

 

from Children's Orthopaedic and Scoliosis Surgery Associates, LLP
Specialty: Orthopedics / sports medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Very happy -- we have been on CPS PM since 2000, added EMR in 2012

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Likes Best

Centricity Practice Solutions (CPS) is flexable and we can create forms and use them how we need. ICD 10 advance search is easy to use. The office note reads like a office note and not EHR junk. We have decreased FTE in medical records, and front rooming staff with the interfaces to teh hospital and intake forms. We have multiple interfaces and don't have issues with them We work in a Citrix enviromet and can sign on from anywhere. Our AR is excellent.

Likes Least

The product is flexable so that means it is complicated. This is not a out of box product you need to develop your work flow. We are Ortho pedatric so no program would be out of the boxow tell our readers what you don't like about the software and the vendor.You have to plan and understand the product, complaints I read sounds like they have not learned the system.

Recommendations

You will need to change your work flow no matter what system you buy. After we have been on this system 6 months we were seeing more patients and doing much better documentation. You get what you put it -- probably like that on all EHR systems.

 

from Beaver Medical Group
Specialty: Urgent care
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Adds Work but not revenue

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N/A

Likes Best

The software works with Citrix to allow use outside the clinic.
It complies with MU.
The colors don't give me a headache.
Allows for user created to get around the strange workflow.

Likes Least

1-5 second lag between screens. When multiplied by the screens per encounter (5) and by the average number of patients (25), you add an extra 2-10 minutes to each day just waiting for the program to get you to the right place.
It will take a year to feel comfortable enough with the product to get back to the same patient volume.
Very difficult to change configuration for anything without asking your IT department.

Recommendations

Reconsider implementing EMR if your organization is large enough to consider this software and cannot use something on a cloud model or cannot afford the upfront costs of faster systems.
This software doesn't really guide your visit to promote patient safety and will cost you time.

 

from EPN
Specialty: Neurology / neurosurgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Disappointed so far.

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Likes Best

Works well with Centricity Practice management.

Likes Least

I applaud the effort and time spent by the reviewer Jonathan from Rutgers RWJMS. However, I really doubt that GE will be able to address these and other essential concerns that are constantly brought up by providers. I actually saved these comments as I share all of these concerns and more and would like to monitor if anything improves in the next 3-5 years. GE Centricity engineers don't seem to be able or willing to make this product user friendly. It is inconceivable to me that although I am in charge of signing the checks to pay for EHR (for huge upfront license costs and significant monthly support fees) I am not able to demand a better quality of this product in terms of workflow efficiency, intuitiveness and customization. I would not go with this EHR as it is exactly the opposite of what another user stated below - "extremely flexible".

Recommendations

GE Centricity may satisfy your basic EHR and practice management needs.

 

from Rutgers RWJMS
Specialty: Nephrology
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Antiquated, poorly implemented, poorly thought out enterprise EHR

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Likes Best

EMR allows access to medical records remotely; works with larger practices/academic practices; works with GE's scheduling software; the basic functionality is there, including integration with pharmacies, multiple outside laboratories, and radiology centers. This is the kind of EHR that has all the capabilities you would need for a large practice or academic center. Sadly, it is antiquated, poorly implemented, and very difficult to use on a day-to-day basis

Likes Least

We are still running Centricity 9.8, so some of the criticisms may not apply to the 10.0 product. There is so much wrong here that I cannot possibly list everything. Suffice it to say, it is surprising to me that anyone could sell this kind of software in the modern era. No other business but medicine would even consider it. I used Epicare 7 years ago; it was by no means perfect, but it was far, far more user-friendly than the Centricity of today.

This is a system that has all the capabilities you would need in an enterprise EHR for a large practice or academic medical center, but fails miserably when it comes to usability and efficiency. It fails to the point that I am surprised that anyone would be able to successfully market such a terrible product in 2015:

1. Clunky, antiquated, mid-1990s era software in both look and feel. If you have a hankering to drift back to the halcyon days of Netscape 1.0, this one's for you. If you want something that feels like modern software and actually plays well with Windows 7 and beyond, look elsewhere.

2. Slow server speeds. Nothing else is slow on the computer, just Centricity. IT tells me it's the Centricity server. Quite frankly, I don't care why it's slow. I'm a user. I have a busy clinic. I just want the program to be snappy. Given Centricity's persistence in producing mid-1990s code, this thing should hum like a Ferrari. They replaced our 7-year-old computers in the clinic recently. Our web browsing speed is now lightning fast. Microsoft Office now pops up much faster. Ah, but Centricity - still plodding at the same slow pace.

3. Cannot open multiple windows (Hello! Microsoft solved this problem for consumers with Windows 3.1 in 1992). This is unconscionable in 2015. Who writes software like this anymore?

4. Home screens are fixed and not user configurable. I have more control over my Yahoo! home page than I have with my Centricity home page (and I don't have to pay anything for the Yahoo! home page).

4. Font size in Centricity 9.8 is still fixed at 8 point and does not expand when you expand the window. 13" laptop, 24" terminal, IMAX Theater - the font size is still the same size. This would be great if teenagers were working on the EMR, but for those of us approaching middle age, it means investing in a pair of reading glasses or finally getting those progressive lenses. Once again, low-level stuff that makes a program easy to used, again ignored.

5. No real-time spell check. Really. I cannot say how ridiculous this is, when my web browser can spell check as I type.

6. Poorly organized/Poorly implemented:
-->There are buttons on buttons and checkboxes on checkboxes. This software looks pieced together since GE bought out Logician, and instead of ever rethinking, they just added a dizzying array of more and more stuff
-->Tiny, tiny boxes to type history and other information into that cannot expand
-->2000 character limit within the boxes (hard to believe that this is even an issue in 2015) leads to the need for multiple tabs for histories and character limits for the assessment/plan means very terse language, as there's no way to expand this. This is probably okay for most surgical practices, but for the complex, medical patient this is a death knell for this software.
-->The Centricity programmers like to make you type text into boxes. Apparently, the smaller the box is, the better. The largest windows can be found on the supplementary tabs for the HPI. The rest are small, smaller, and smallest, without regard to what you might have to/want to type.
-->Flow is unacceptably horrible when typing in notes: you have to type section by section within the tombstone, slab window that pops up. The window is 8" x 8 3/4 inches, and just like the font is not resizable. (No need to invest in a large monitor; the slab and its text never change in size.) What's even better is that depending on the tab, the tombstone is cut up into even smaller sections, filled with more tabs, rows of buttons, a variety of check boxes, and often very tiny windows that you could type into, that is, assuming you can see them. In most cases, you cannot write directly within the flowing text of the note. You must flip section-by-section within the tombstone to input any information (e.g. HPI, PMH, FH/SH etc.); there's no way to open a second window or split the screen to refer back to another part of the note. (Earth to Centricity programmers: why do you force us to type within a small window? How about flowing text with no character limits and resizable fonts that can be broken up into sections that are potentially collapsible with a click. Just saying.)
-->The user can't customize their own flow sheets, notes, letters, etc. All this has to go through IT. There is no way to make a temporary, personal, customizable flow sheet on the fly either. Most EHRs allow this.
-->'Quick Text' allows you to make customizable text shortcuts. Of course, you can't do this on the fly, while writing a note (which is when I think of these things in the first place). Of course, the quick texts have a character limit of 512 (ugh!), and you have to type into a box the size of a postage stamp, where you can't even view the entire Quick Text if it exceeds 40 characters.
-->You cannot look at the labs and type your assessment and plan at the same time. This is a deal breaker for any specialty that relies on laboratory data when making clinical decisions. To view the lab data, you have to close the type-in tombstone window, click open the flow sheet or documents section. If in the document section, you must click on the document to view, then close it, click back to the update section, click on the part of the chart you want to go to. If you are viewing problems, you can click on the problem you desire to work on, but it always defaults to the screen for problem #1 and #2 so if you're working on problem #3 or beyond, it's yet another click. It takes at minimum of 4-5 clicks per reference back to a lab and 6-7 clicks if you are looking at a study, depending on which number problem you are working on. I end up opening and closing the note tombstone so many times during note writing it's almost seizure inducing.
-->Scanned documents store as PDFs and the proprietary viewer is slow to pop up and makes it difficult to scroll through the PDFs quickly. This module is poorly implemented
-->The printed notes are unchangeable and unformattable. They come chock full of plenty of useless fodder that make the note unengaging when read on the screen and often several pages long when one or two would do.

And there's much, much more. I just don't have the time.

Recommendations

Centricity is one of the few EHR solutions that can accommodate large, academic practices. The powers that be here chose Centricity because it didn't require much money up front. But, in many senses, you get what you pay for and don't forget that you still have to pay ongoing fees for the product. Centricity has the sell-the-handle-at-a-low-price-and-make-money-on-the-razor-blades approach to marketing. But buying an inadequate and clunky EHR is penny wise and pound foolish.

Look for ease of usability. Demo the software, hands on, extensively. Make sure that the software fits all of your needs for connectivity, billing, and reporting, but realize that it absolutely has to be usable and work smoothly in the clinic. Otherwise, it will slow your clinicians down.

As to GE, they really need to work with clinicians to smooth out the interface on product. The guts of the product are fine, but the implementation is so staggeringly horrific, you feel as though you are fighting with the program to produce a note.

Not recommended.

 

from Seattle Radiologists
Specialty: Radiology / imaging

Centricity

Ease-of-use

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Likes Best

Familiar to me. Used in residency and in practice afterwards. Currently used at our practice and sites we cover.

Likes Least

Not much innovation since I first started using the product.

Recommendations

Try out various vendors before purchasing. Need to try with all imaging modalities to get a true sense of workflow.

 

from Main Street Clinic
Specialty: Billing services

Review Centricity

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Likes Best

The product is extremely flexible and customizable. Vendor is easy to work with.

Likes Least

They are part of GE so some processes and as a large company with many interests, some of their processes can seem disjointed at times.

Recommendations

Take the time to explore the software and don't be afraid to ask questions about itãespecially since it is customizable.

 

from Medical Group of the Carolinas
Specialty: Family medicine

Good product

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Likes Best

I like that it's customizable and flexible. I like that updates can be launched per location not for all users at one time.

Likes Least

I dont' think they were prepared enough for Meaningful use - glitches with CVS have caused lots of problems.

Recommendations

Find a flexible product that uses few clicks to get the quality and IT outcomes you want.

 

from primary health care
Specialty: Internal medicine

Centricity review

Ease-of-use

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Likes Best

It is better than paper charting. It is easy to send messages to other staff members.

Likes Least

It is the least intuitive EMR I have ever used. It is difficult to enter histories, prescribe medicines and compose the notes. The assessment and plan section is the worst. It doesn't auto populate all the diagnoses under the office billing code.

Recommendations

I dread going to work because it is a struggle every day I have to work with this software.

 
 
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