GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows XP, Windows Vista, HP-UX, AIX

41 Reviews of Centricity

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Centricy Practice Solutions 10 works great for us

Ease-of-use

The product has many levels of detail in order to do correct billing. It's not hard to learn the steps, but there are many to learn.

Functionality

It meets all our needs and what's required by CMS and their updates. The reporting functionality works well for doing benchmarks on payments, charges, and adjustments based on an insurance company, demographic, or other criteria. If you work with Crystal Reports, you can extract data into your own custom reports as well.

Product Quality

Quality is great, and they are always open for enhancements and suggestions.

Customer Support

HealthCo is a great company to work with, and they handle all of our customer support. I would highly encourage anyone looking to get Centricity PM to look at HealthCo as the vendor. It's the perfect pairing!

Likes Best

I have been using Centricity PM (software) and HealthCo (vendor) for 10 years. (I am not using the EMR portion of the product). I feel the PM software is user-friendly and easy to learn.

Likes Least

I don't have anything that I least like, necessarily. There are times I wished my enhancement request could be done sooner.

Recommendations

When I was initially testing PM software, I found that Centricity PM gave me everything I needed, and they were willing to listen to users' input for future modifications in the software. They tracked enhancement requests to see the demand for who else was needing that specific change, which enabled them to work on the "hottest" ones first.

Also, when looking for a product, you want to make sure the reporting, balancing, month-end close, statements, and any other patient accounting is useful. Centricity met all those requirements for us as well by their "Value Pack" add-on.

If you're looking to bridge the Centricity PM product with your existing EMR, that's also a possibility. I successfully did that with 2 different software products.

I would highly recommend having a "super user" on staff that can be the point person for support calls and training. We also have access to the Knowledge Base for the common problems and fixes for them.

 

review detail from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

After just over one year of use.

Ease-of-use

The forms can be made as easy or difficult as you'd like them to be. It is fully customizable.

Functionality

The customization allows us to meet specific and unique needs of our practice, where other platforms force you to stay within their box.

Product Quality

So far, the quality and update frequency have been fine. Time will tell if the quality continues.

Customer Support

Support is always an email or phone call away. GE is usually prompt with their responses.

Likes Best

Customization options are second to none, and the interfaces keeps getting better. The support is fantastic, as are the personnel they hire. I would highly recommend.

Likes Least

I would like less third-party involvement for some features. I would rather see those features fall under the GE umbrella.

Recommendations

Make sure you have someone in your organization dedicated to the implementation and ongoing "tweaking" of forms and interfaces. This is a must.

 

from Lawndale Christian Health Center
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Lawndale Christian Health Center

Ease-of-use

GE Centricity CPS is intuitive to learn. Providers who have joined our practice after using other EMR systems have found it easier to learn and can get up and running fairly quickly. Having a few less clicks in future versions would bump it up even more.

Functionality

As an FQHC with about 60 primary care providers, we have achieved the MU attestations for each year and have recently achieved PCHM certification. The software has been adaptable to most of our workflows. We are now also starting to use Kryptiq's Care Manager software (an add-on) to do population health management.

Product Quality

With the structured data design of Centricity, we have been able to develop many reports toward the goal of improving operational quality, as well as clinical quality. There were some speed issues after the upgrade to CPS 10 years ago, but this has stabilized. Downtime has been minimal and has only recently happened with storms, power outages, and connectivity issues separate from the EMR.

Customer Support

GE's has been a good partner. They have escalated cases when needed to get the right person working on our case and worked quickly to make it right when we've experienced delayed response times.

Likes Best

It's intuitive, easy to learn, and has helped us reach meaningful use.

Likes Least

Nothing comes to mind that I really dislike.

Recommendations

It's definitely worth checking out.

 

from SCRHCD
Specialty: General practitioner
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Unsatisfactory

Ease-of-use

Client systems experience major software issues on a daily basis, which frustrates our time-strapped doctors and nurses. Menu items are very poorly organized, and any item that you don't use on a regular basis requires a time to find. Since doctors simply don't have time to click on every menu or read every help file, this game usually falls to someone in IT. The language in the error messages and system notifications is written in technical jargon that can't be understood by a layperson. The result is that a random selection is made from the "yes, no, cancel" buttons, sometimes to the detriment of clinical performance.

Functionality

The product accomplishes everything that we need it to, but it does it in such a roundabout way as to actually complicate work rather than streamlining it as an EMR system should do by design.

Product Quality

The software has been buggy from day one. In my opinion, more attention was given to visual bells and whistles than to actual functionality. Subsequent updates and version releases usually add more bugs and do nothing to resolve previous issues.

Customer Support

Technical support seems to consist of a team of about five technicians. They often seem overwhelmed. When calling in to support, I'm placed on hold, sometimes for hours, and then told by the technician answering the call that they cannot assist me with my problem and to expect a call back within 24 hours by someone who can.

Usually, a week or two goes by before I receive a call. Then I'm told that either the problem can't be fixed, or that they have no idea what the problem is. Sometimes, after weeks of troubleshooting and responding to questions via e-mail, I'll be passed off to another technician who they say knows more about my specific issue. He ends up asking all the same questions and then handing me off yet again. Then I'll stop hearing anything for weeks at a time, only to receive a "ticket closed" notification in my e-mail without having had my issue resolved. We had one specific problem that started from go-live that made CPS impossible to use and required our providers to revert to paper. It took almost 3 months to resolve the issue, and the solution was discovered by in-house IT. \It turned out to be a problem with the way that GE had configured the server software when they installed it.

Likes Best

Administration is pretty simple when it works.

Likes Least

Basically everything. It's completely user-unfriendly, unintuitive, and overly complicated for seemingly no reason. It appears to have been designed by an engineer with absolutely no input from any physicians or nurses. We have to restart the software several times a day because it just shuts down or freezes up.

We have found technical support to be lacking. We've called in and sat on hold for an unreasonable amount of time. When we finally got someone on the line, they told us that they couldn't help us with our problem but that someone would call us within 24 hours. Days went by before anyone returned our call, and even then it was only to ask us one or two questions and then open a ticket. We waited another week or more, only to get a vague e-mail about how they couldn't fix the problem or that they knew exactly what the problem is but that it will require a new release of the software to be installed. When we asked when that release would be available, they said they didn't know.

This song and dance happened on a fairly regular basis, as we found numerous glitches and issue. Updates and new versions appear to be rushed and have often added new issues while not fixing any of the old issues. All in all, I have found it to be a very frustrating experience that has taken away from our clinic's efficiency and patient/provider relationships.

Recommendations

I wouldn't bother with CPS - or GE software in general.

 

from The Medical Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a family physician in a nine-physician group who had been a happy user of the older interface since 2005. All of my partners are in agreement that CPS 11 is worse than our previous non-CPS Centricity software.

I am pretty tech savvy and had numerous Dragon Voice Recognition and Speechmike button macros. The new CPS interface which we have been using for several weeks now is near garbage and not well thought out in my opinion.

The following are a few of the main issues I noticed:

It crashes on my laptop (fastest available <1 yr ago) at least 2-3 times per day.

I do not believe CPS was designed with providers in mind - certainly not high volume providers. It seems that many of the positive comments on here are from administrators. One of them even adds a caveat about providers issues.

In CPS, an office note opens in a separate window. Thus, some other pop up such as a prescription can get hidden behind it. Worse yet, to view Flowsheets, Medications, Problem Lists, Allergies, etc., you must go to the Chart window (not the same as the Update or Note window). If the Note window is maximized, you must first minimize it in order to see the buttons. If the Note window is not maximized such that you can see the above buttons, you wind up with sliders on top of sliders. Sliders make the interface less user-friendly.

The execution is rather poor. The append window allows text beyond the lateral bounds of the window; thus you must scroll side to side with a slider to see all the text. This is a time waster and a pain.

When viewing a med list, etc., the window gradually expands to full size. Providers do not care about fancy graphics. If we click a button we just want to get to the information we need. I understand that those things may sell the product, but you should provide the user a way to turn it off once they get to the point where they want to be productive rather than watch the show.

Providers do not want change. We develop a workflow and learn where things are. We remain more productive when things are not moved around the screen with every revision so we have to play hide and seek again. It also messes up the macros of advanced users.

Dragon Voice Recognition is now about as slow as my typing. That is slow. Even text from advanced scripting macros is just as slow.

On the medication tab, selecting between "Active Only" or "All Items" requires a drop-down menu. Thus I have to click for the menu, move the mouse to the choice, and then click again. These extra clicks are unnecessary and slow down the user experience. There are only 2 choices. If we are clicking it, we want the other one. Make it either a one click affair with a toggle button or 2 separate buttons for each of the choices. There was plenty of room for them to do this, but they did not.

If you are on an older Centricity and have not used CPS yet, you probably will not get the full appreciation of how bad it is until you do. Some frustration is expected from any change where things have been moved around. It was worse than that with this revision. If you have never been on an EMR, you may never know how bad this is because you will not have a comparison. Unfortunately, I suspect if you are on Centricity you will be forced into it or another EMR.

The benefits of changing to CPS are few, far between, and completely overshadowed by the shortcomings in the opinion of this tech savvy provider.

 

from Anderson Hills Pediatrics, Inc

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Anderson Hill Pediatrics has been on GE’s products since July of 2006. Since this time, we have upgraded from Logician to where we are today at CPS10. In 2014 we will be upgrading to CPS12. We are a practice of 12 physicians and over 14,000 patients. We currently use the e-prescribing, document management, and the PM/EMR software.

The product was chosen for its ease of use, but primarily for its scalability and ability to be customized. The GE staff definitely knows the system and go to lengths to support us. Their customer support definitely sets them apart.

Overall, we have been very satisfied with Centricity. The product was intimidating to our providers, but the ability to customize forms and develop workflows that meet our provider’s needs is worth it. Having this ability alone has helped us transition from paper charts to being able to manipulate our data, and we have never looked back.

I would recommend the GE products. We have been very happy with each upgrade and enhancement that GE provides. The support that I have received over the years has definitely improved immensely. I wouldn’t be able to run all the different GE software’s that we use without the expertise of the GE technicians and help desk.

 

from Family Medicine of Mt Pleasant, PC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are primary care clinic that purchased the EMR in 1999 when it was Medicalogic with a go live date in 2000. GE purchased Medicalogic sometime around 2004/2005. The core basis of how the EMR works is the same as the original product, but it did undergo a major renovation in CPS version 10 to a new look and some changes in how the user inputs information. Overall the product has grown over time with each update, and they've added some features and capabilities with each upgrade.

We purchased the original system based on the ability to use it as a tool where part of the patient documentation is a by-product of using the tool (e.g. writing prescriptions, placing orders, updating or reviewing the problem list, etc). We can attest that still is mostly true to this day.

The key to our successful implementation was identifying necessary interface points (eg labs, hospital transcription, imaging reports, EKGs, etc) so that the EMR received timely information automatically without having to be keyed in or scanned. Second was developing workflows around the electronic delivery of information, not reliant upon the paper trail. Third, we spend time training everyone and testing before go live.

Overall customer support for GE has been very good. With their efforts to meet meaningful use, we have run into some nagging bugs in some recent releases, but all major issues are handled timely. The product has always been intuitive. I would have easily given five stars had they not transitioned to new look with CPS10 - but in GE's defense that is a government Meaningful Use transition. Also would easily be a five star if GE would just include some the of their add-on features within its base product. There are some items essential for ideal functionality that you have to purchase and add on to the base product.

Overall the product has enhanced our clinic's efficiency and continues to meet our needs.

 

from Wyle Integrated Sciences & Engineering

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We have been using Centricity (formerly Logician) for 14 years. The product was chosen for its ease of use, but primarily for its scalability and ability to be customized. Our provider numbers and fields of practice are relatively small/low, but we do have an incredible amount of data utilized for research purposes. GE's EMR is an enterprise level database and is very capable of storing all of the data we collect and research. We are currently on the Oracle version of the EMR (version 9.2), and are fortunate in that we do not require the use of a practice management system. We utilize Kryptiq Secure Messaging, as well as the Kryptiq Patient portal for a population of patients who may or may not be associated with one of our clinics.

In terms of ease of use, obviously there is a learning curve when transitioning from paper to electronic documentation. With the form building software that is used with the EMR, you can customize the forms to facilitate point and click documentation, as well as automated order entry and problem/medication list updates.

I have had nothing but positive experiences with customer support as well as engineering support. Our implementations and upgrade experiences have also been very positive. They work with you at every step of the implementation process, and the support continues beyond the implementation.

All EMR's have their pros and cons, but for all of the qualities listed in this review, I would highly recommend this medical record software without hesitation.

 

from Heart and Vascular Center of Arizona

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Heart & Vascular Center of Arizona is a 9 physician, 8 mid-level, 6 location cardiology practice in Arizona. We went live on CPS 2006 for PM and then EMR in 2008. Our implementation went very well and we have continued to grow with the product. We are using two lab interfaces, CCC Forms, Docutrak, Patient Portal and Kryptiq Secure Messaging, Online Bill Pay and E-Statements, e-Prescribing, Biscom Fax, Cardiosoft EKG Module with integration into our office note, Real Time Eligibility, Centricity EDI, Analytics and InDXLogic automated indexing.

After going live we saw an immediate savings of nearly $100,000 per year in transcription costs that were no longer necessary. We had been scanning older documents for years and were totally chart free within 30-60 days! Our providers and medical assistants use wireless laptops in all of our office locations. We have one outreach location where our doctors flies his plane to and connects via Citrix.

Our Patient Portal has continued to improve our efficiency as we grow the participating patient population. Releasing medical records, online bill pay, decreasing phone time and the cost of staff produce measurable ROI for our practice.

We have upgraded several times and were one of the first GE Practices to attest to Stage I Meaningful Use for CMS in April 2011. We are currently on 10.1.3 and planning to upgrade to 12. We are utilizing MQIC reporting for PQRS for our providers. We have also successfully integrated our Centricity reporting with the American College of Cardiology and the Pinnacle Registry for reporting. The Centricity/MQIC Quality reporting is providing us all our data for our NCQA Heart Stroke Certification. Our clinical staff frequently pull inquiries for all types of quality initiatives and the ease of obtaining this data is remarkable!

The Billing System far surpassed anything we had previously utilized. The real time insurance eligibility piece is used by both our front office and billing departments, and we could not live without it! The integration between the EMR and Charge module is awesome. One of our favorite billing features is the EOB for secondary, which is immediately available after the payment is posted. The other major upgrade for us is Centricity Reporting and the Analytics Program. Both very powerful tools that our practice cannot do without!

Centricity Support Staff have guided us through implementation of PM and EMR and two major upgrades. I cannot say enough about the personnel that GE provides for us. We jumped into the world of EMR in 2008 and have never looked back, always forward towards new technology and the next upgrade!

 

from Ammonoosuc Community Health Services

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

ACHS is a Community Health Center with five rural health clinics and 20 clinicians providing integrated health and behavioral health services in northern New England. We have been on an EMR since 1996, following Logician through its acquisition by GE and transition into Centricity. Currently, we are on CPS version 9.8, and preparing for an upgrade to CPS11 in September.

Overall, we have been very satisfied with Centricity. The product is intimidating to new providers, but the ability to customize forms and develop workflows that meet our providers needs is worth it. We also do a lot of custom reporting by leveraging crystal reports against the SQL database. This has provided our organization with an extremely robust and powerful tool which has facilitated our success as a Patient Centered Medical Home and more recently as member of a CMS Medicare ACO pilot participant.

The GE staff are knowledgeable and bend over backwards to support us. I believe it is the level up support that we get from GE that sets Centricity apart. Despite the challenges of using an EMR, we recently absorbed a small one-doctor health center who had been practicing with paper charts for 25 years. We spent 3 months pre-loading charts, but she was back up to full speed within 3 months of go live.

 

from CWCT

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Not a very good software. Used one other prior to CPS. GE bought them and moved us to CPS. Customer service is not the best. Clinical notes are not very well organized. PM is very complicated. We received no training prior to implementation due to the rollover. Definitely moving away once the contract period is over. Would not recommend this software.

 

from North Florida Women's Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am an administrator of a large OB/GYN practice. We've been on Centricity since 2005. We are currently on CPS 10.1.3, and have seen improvements with every upgrade to the product. We have a patient portal, online bill pay, secure messaging, lab interface, document auto-indexing. Also several automations including sending office notes to PCP, posting payments, completing orders, sending clinical summaries to patients, appointment reminders, recalls, eStatements, ePrescribing, patient eForms, electronic remittence, electronic claims and eligibility as well as many other electronic capabilities. We also use Centricity Analytics to run financial reports.

 

from Duncan Medical Associates, P.C.

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our small clinic has been using Centricity since 2002. Back then it was called Logician. We did an extensive review of all EMRs available and attended a VHA conference in Dallas, TX about "best of breed" EMRs. Logician (Centricity) was voted best of breed and we were impressed with how intuitive it was. That conference made up our mind and we implemented shortly after that. We have never been disappointed since.

What impressed us after the first year was the return on investment. We no longer needed transcription and that saved our small practice about $75,000 the first year. In addition, there was no need for certain employees to do jobs like chart pulls daily prior to starting, pulling the charts during the day for phone calls, etc. We went from 5 FTEs per provider down to 3.5 which saved a significant amount. However, the most important thing for us was how much easier it was to document visits and care for patients. Our ability to document the visits and code appropriately really improved our efficiency.

As EMRs have evolved over the last several years, we have been very happy with how GE has kept up with Centricity. We are now able to obtain realtime data on patients visiting our clinic so that we can do chronic disease management. We were able to qualify for Meaningful Use I with Centricity for all our physicians. This EMR has helped us re-engineer our practice!

 

from Family Doctors

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Ours is a 10 physician Family Practice with two mental health providers, a Gynecologist, a Physiatrist, an Endocrinologist, and an Orthopedic Surgeon all using Centricity for documentation 100% of the time. We use Docutrak, InDxLogic, Kryptiq Secure Messaging, CCC Forms, MQIC, and AthenaHealth (as our billing system). We have 35 Centricity interfaces with our in house labs, reference labs, billing, digital plain film imaging, Bone Density, EKGs, Spirometry, Holter Monitor, Hospital Connections, and PHQ9 Depression Screening.

Our practice has had a Medical Home Certification for three years. Much of the documentation for our certification was simply a matter of demonstrating our use of Centricity functionality available "out of the box".

We have been Centricity Users since 2005. We are currently on EMR 9.5 with plans to upgrade to CPS 12 when available. We will look forward to the improved user interface and functionality of CPS 12.

As I imagine it is with all systems, it has taken years to learn to use the Centricity functionality and then modify the system to our needs.

Customer support is spotty with several hurdles before reaching someone who can actually help with some of the tech support personnel better than others.

 

from Advanced Orthopaedics and Sports Medicine

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

One of the cool features of Centricity is the customizability. You have various options for the "typers", the "clickers", the "macro-ers", the "dragon-voice command-ers", etc. But this means that you need to have someone dedicated in your office to focus on the software. There is some upfront cost for this but it does develop efficiencies.

Customer service as always is something that we hope gets better. As all big companies, there is a significant wait time before things get resolved. Best thing is to have the person focusing on the software get really good and handle the issues him/herself.

 

from Advanced Surgery, PC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a small, two doctor General Surgical practice who has been using GE's PM and EHR products since 2006. We are currently on CPS 10 and were able to meet Meaningful Use. While CPS is a robust system, probably better suited for large single or multi-specialty practices, we have never felt "lost in the system". GE's support is their unsung hero. When we struggled with making templates and customizing our EHR, our account rep sent a trainer to our office. They spent three days with us, ensuring we were able to continue with customization on our own and remaining supportive in the event we needed her help. I can't say enough good things about GE's support and care.

 

from Drs. Fine, Hoffman & Sims, LLC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We chose Centricity practice management and electronic health record (EHR) for a variety of reasons, and remained very pleased; we did so over 7 years ago. Currently, we are on the CPS 10 version. The platform for the EHR was one of the main reasons we chose Centricity. The software is highly customizable in a user-friendly way compared to other systems. It offers certification for meaningful use, and we have now successfully attested.

We appreciate the many features in Centricity that make our working lives easier. We have gone from a 20-step surgery scheduling process, to one of 10-steps. Having reduced transposition and data entry errors is invaluable to a busy practice; we've designed surgery related forms to flow forward to ASC documents, to ensure the highest level of accuracy possible. In addition, being able to send billing orders to the practice management side of the system, while seeing patients, has eliminated data entry and facilitated more auditing before claims go out.

Our technicians and physicians would never go back from this system to paper. Our clinical efficiency has risen steadily with Centricity. We have reduced our call backs immensely with patient instructions, pharmacy prescriptions, and insurance authorizations. In addition, the work flows for all clinical activities, from one patient chart, available to everyone - so much more efficient. Doctor to doctor correspondence goes out much more quickly through the system. Patients appreciate their Clinical Visit Summaries in their hands as they leave to reinforce their care plans. The system is intuitive and easy to train. The physicians have access to patient information remotely which has changed their on-call lives as well.

 

from Dr.'s Fine, Hoffman & Sims, LLC (Oregon Eye Associates)

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our organization is unique for Centricity because we have 4 practices that are their own businesses and friendly competitors, but we are all associated under one umbrella; collectively owning an optical, lab, and ASC. We do share the patient's registration and chart with the rest of the practices in our building. This means many work arounds to ensure the sanctity of the office's fees, schedules, etc. The system's canned way of doing things often does not work for us. We have to set protocols and have to massage the system to have it work in our environment. All of that being said, I have had a good experience with this system. It has many valuable assets for the type of work we do.

We are currently on version 10. We converted to Centricity Practice Management in November of 2005, in preparation of converting to CPS EMR that following year in February 2006. Our old operating system would have been about to speak with EMR systems, but there were too many limitations since the two systems were not one in the same as Centricity is.

I do believe implementation went very well for the end user. The system was very user friendly for our front office, scheduling, etc. The billing portion is not as efficient and easy as our last DOS based system IDX. In fact, the billing system is not efficient in the way our unique organization has to use it. That being said, it is "date of service ticket" based and we have had to use work arounds to get the collection and payment modules to work for us; where the DOS based system worked the entire account at one time and we did not have to work individual tickets as we do now, to keep each of our company's separated.

I find support to be not helpful when they finally do get back to you. They do not take the time to really listen to the issue I am calling about, and it takes several calls to get something resolved or to get the answer that there is nothing they can do. The billing modules were suppose to be fixed in CPS 10 to not freeze as often. I have found since our upgrade to CPS 10 the billing screen is slower and freezes more than it did in version 9.5. Version 10 has removed many features for the problem list, clinical lists, and navigation that were essential to efficiency, that were present in CPS 9.5. I am holding out hope that version 11 will reinstate some for these things.

 

from New Mexico Orthopaedics

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

It is nearly impossible to create a product that fits the bill for all healthcare specialties. Where GE really stands out however, is in the ability to customize the product in a way that works best for each practice, while still remaining consistent in functionality, look, and feel. This allows the software to be much more effective, thus increasing user adoption and productivity. This customization ability allowed New Mexico Orthopaedics to migrate 30 physicians from two other EMR products onto a single platform, successfully attest to Phase 1 of Meaningful Use, and reduce dictation costs by 96% in just over 7 months.

 

from Stanislaus County Health Services Agency

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a County Health Department that has six Federally Qualified Health Center funded clinics, a community attending Specialty Clinics, and a Family Practice Residency program. We began our transition to an EMR about four years ago with the selection of GE Centricity. The adoption of EMR technology was a requirement for continued ACGME accreditation as well as a HRSA mandate. Prior to purchasing Centricity, we used a legacy hospital billing system, which provided only limited practice management features; all charting was manual and distributed to each clinic site. We initially implemented GE CPS 2006 in the summer of 2009 and have since migrated to CPS 10.1 in a virtual/thin client environment.

Due to budget realities over the past few years as well as severe internal resource constraints, we have not fully implemented all the functionality of the Chart module, though we will be able to attest for stage one meaningful use in early 2014. Via GE and their open architecture, we are able to leverage various ancillary technologies such as e-prescribing, patient portal/secure messaging, bi-directional interfaces to reference labs/HIE/Immunization Registry, as well as SQL queries for financial analysis.

The Chart module in CPS 10 is intuitive for clinicians to adopt, and all medication, phone notes, problems, and orders are all fully being managed in the EMR at this point. One of the best aspects of our partnership with GE is customer support and they are truly world class in this area. Due to the elements in the EMR we have adopted to this point, we have increased our HEDIS and HRSA clinical performance measures and believe we are now well primed to transition to full provider point of care use of the Chart module and look toward a paperless office.

 
 
Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 234-5103
Call us for a Free FastStart Consultation: (888) 234-5103