GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows Vista, Windows XP, HP-UX, AIX

99 Reviews of Centricity

Showing 1-20 of 99

 

from United States Olympic Committee - Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

Works Well For Olympic Sports! The choice of Team USA!!

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At the United States Olympic Committee has used CPS across the world with great success. The ability to create customized pages is a real difference maker for Team USA where we track over 1,000 variables for Team USA. The security aspects are strong. We are really happy with the versatility and up time of this EHR.

Pros

- Customization
- Security
- Functionality

Cons

None to date!

 
 

from Urologic Specialists of New England
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

GE Centricity

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Value for Money

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We have been on this software almost from day 1. Our first go live was December 1998. We have evolved and worked with this software and feel we provided valuable feedback to the developers to make this product what it is today.

Pros

Relatively intuitive. Easy to set up and learn. Excellent support. Can incorporate third party products without a lot of difficulty.

Cons

Still geared mostly to primary care specialties.

Advice to Others

It is a very good product. The software engineers are constantly working to make the product better, and easier to use. You won't be disappointed.

 
 

from HCA
Specialty: Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

does its job, and some more

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N/A

I work in IT and my hospital uses Centricity applications in a couple of our departments. The users have little-to-no complaints about this software and it is very reliable. Other systems in our facility need troubleshooting way more often so I appreciate GE's stable product. Solid product.

Pros

reliable, easy to use, nice GUI

Cons

nothing at this time

 
 

from Lexington Eye Associates
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

18 provider multi specialty clinic

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We have been on the Centricity EMR and PM platform for 5years. We really enjoy the flexibility of the clinical content and the support and updates we get from GE.

 
 

from Anderson Hills Pediatrics, Inc
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

Technical & Operations Manager

Ease-of-use

Functionality

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Customer Support

Value for Money

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We have been with CPS since 2005. They continue to enhance and make the product better and easier to use.

Pros

The products are user friendly. The videos and documentation are so much easier to follow after we do a new install. I think overall the communication has definitely been better between CPS and the customer when there is a problem and also when there are new updates to a product.

Cons

My biggest complaint is that CPS still can't work with newer browsers. I can't run most Microsoft updates because it crashes the system. So many of our other applications need Chrome or another newer one.

 
 

from ROC Orthopedics
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Adoption has made our staff happy

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This system has allowed us to decrease steps for staff, increase their efficiency, and reduce the stresses of paper workflows. This system has also allowed us maintain the current number of staff members - even after adding several providers to our practice. The system is robust enough to adapt to our individual needs.

 
 

from newton clinic
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

Very Prepared

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We have been a GE centricity EMR customer for over 8 years. I have found the GE software is easy to work on and easy to train new employees and providers. Our providers like the EMR because they can easily customize the appearance to their specific areas. Ie: lab values, bmi, immunzations, etc. I have found GE to be proactive with the healthcare reform and their updates have been well received. The implementation to ICD-10 was seamless and had no negative effect on our clinic.

Pros

Easy to customize, you don't have to have a skilled I.T. department to make changes. We have a clinic with 19 providers and do not have a full-time I.T. employee!

Cons

it's pricey and they do charge fees for add on's such as narcotic e-rx.

 
 

from Carondelet Orthopedic Surgeons
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

GE Centricity

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Like most EMR/PM systems there are certain nuances to make it functional. Reports are limited, so as the Administrator we have to use outside services. The functionality of forms & ability to setup requires outside help and moving forward with more modern interaction/ability the company is behind the curve on Microsoft updates (OS & IE) so that it is problematic doing upgrades and buying new equipment. From a reliability standpoint, we haven't been down at all in a long time, so there is stability and relatively bug-free.

 
 

from Family Medicine of Mt Pleasant, PC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Long time user

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Value for Money

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We have been using the product from the days it wasn't owned by GE - it was Medicalogic. When we purchased the original product - you got all features in one price - if you choose not to use that was your choice. Once it was purchased by GE it shifted to a base product plus - so if you want the plus (and you need the plus to meet meaningful use) you will pay for it in initial license fees plus additional support fees. Although we have met meaningful use - the level of day to day satisfaction by our end users is not what it was years ago, part due to the meaningful use requirements (not GE's fault) but part to system being slower - one with more keystrokes required and other you need fast hardware to help keep it responsive. You will need to add some 3rd party apps now for what in our opinion in today's world should be part of the core software. Things such as appointment reminders, portal, secure messaging, and scanning documents are examples where you need to buy 3rd party software - some supported through GE - some not.
When we compare GE to our local hospital's system GE is designed for physician practice and GE is a better product. In my estimation meaningful use consumed lots of GE resources and it would be nice to see them catch up on overall functionality of the products.

Pros

Overall system is intuitive to the end user. Its use of some 3rd party applications blend in well with the product and end user most times will not know that a 3rd party application is being used. Customer Support is usually very quick and competent.
Our interfaces with labs have been very reliable. Interfaces with the hospital software has been very reliable from GE's perspective - when we have had issues they are created from the hospital side of the interface.
We have used the system 16 years now and it is core part to our patient flow and information flow and overall up time has been very good, when we have had up time issues it has been something on our side not GE's.

Cons

Each time there is a new function added to the program, that in my opinion should be a base function, there is usually a cost associated with it both with software license cost, added software support cost, and additional hardware resources. It appears to us the most recent new features involves 3rd party software that then also requires additional hardware resources (virtual servcers) and set up. If there is a bug in the system you have to wait for the next patch to come out to fix it, we as an end user have to figure out the work around of those bugs - there is no proactive communication of "known issues and the work arounds".
For a small office training through GE is expensive. In the days of webinars and youtube videos which provides convenient training that can be accessed at any time - to get training through GE it will be an add on to your purchase price. Even voluntary training classes are held in regional sites across the country with a pricetag associated with those. I expect that a technology company would understand the up to date training is essential for optimal use of its product and optimal satisfaction and would use technology to meet those goals and not try to use training as a revenue producer. If there is free training they haven't made us aware of it.
GE's rollout of their new Northstar product required travel to regional locations with end user having a cost of time and travel. For a technology company to use old methods to roll out new technology is disappointing.

Advice to Others

Over the years our operations as a clinic we have been successful with Medicalogic and GE over the years. As mentioned above when we compare to our local hospital's software GE looks very very good. Do a comparative with other products - be sure that when watching their demos that they identify all "potential add ons" you may need to purchase to make it work like they demo it (this is true of other products as well as GE)

 
 

from The Childrens Center of Wayne County
Specialty: Mental & behavioral health
Number of employees: 201-500 employees Employees number: 201-500 employees

Centricity

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I was easier than other products that I have used

 
 

from Sound Health Services PC
Specialty: Otolaryngology (ENT)
Number of employees: 51-200 employees Employees number: 51-200 employees

Long Time User

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I have used this system for 15 years and am satisfied with it's performance. CPS is very user friendly for the staff. The physicians sometimes find it takes too many clicks to get where they want to be. There are so many add-ons that you can purchase to make this software do what you want it to do. We use a VAR for support and are pretty happy with that route as opposed to direct support from GE. CPS has the ability to do whatever you need it to do as long as you are willing to put the effort and money into it.

Pros

Easy to use for staff. Availability to add on so it does what you want.

Cons

Set up takes some time. Updates/Upgrades sometimes cause other issues that the system wasn't having prior to the update/upgrade. The system is not geared toward the ENT specialty so we have had to do a ton of work to get the content we need in the forms.

Advice to Others

Make sure you have someone who is very experienced in the IT department to help with form maintenance and to help work on the bugs.

 
 

from The Evergreen Clinic
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Time consuming Practice Management software

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When my company purchased this software I thought it was much better that the previous software they
had been using because it is a windows based software system.

After we started using it though, it slowed everyone way down. There are so many steps for everything. It makes more work for the front desk and billing staff. Then if you want special reports you have to pay your staff to get extra training to learn how to perform it. I'm sorry but this isn't user friendly software. This would be good for a slower practice, but not good for a fast paced environment.

Pros

Windows based software.

Cons

All the extra steps.

Advice to Others

If your a slower practice this should be fine...

 
 

from Howard Brown Health
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

Centricity GE EMR

Ease-of-use

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N/A

Overall this is the EMR that I am most comfortable using - simply based on time and exposure to the program. However, the system is often slow and our FQHC often hits max users delaying work flow and productivity.

Pros

The program is geared toward out patient care. The forms are appropriate and the company has been good about supporting our clinic in creating templates that are individualized for the clinic needs and protocols.

Cons

The program overall is not user friendly or electronically intuitive.

 
 

from TMMS
Specialty: Family medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Collection Management

Ease-of-use

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Value for Money

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We use GE Centricity for all of our collection employees. We use this software to file all of our claims and it works great for organization.

 
 

from Northwest vision institute
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

GE Centricity is good in the right situation

Ease-of-use

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N/A

If it's set up correctly, Centricity is a good system. It's difficult to fix bugs without help.

Pros

It does what I need and more.

Cons

It's hard to change and need someone who knows how to program to manage it.

 
 

from Solo practice
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Centricity EMR

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Likes Best

The program has very strong assets and is capable of being the top of the class.

Likes Least

I don't like how the program freezes and glitches and a company like GE ought to be able to invest in people capable of fixing it.

Recommendations

Look for a program that works quickly, does not have to "think" and seems to have everything you need right out of the box.

 
 

from Iowa Tribe Of Oklahoma Perkins Family Clinic
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Centricity Review

Ease-of-use

Functionality

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Value for Money

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Likes Best

The Scheduling is really easy to understand. Color coding is great and able to see all doctors and labs.

Likes Least

How hard the billing and electronic filing are. You should be able to code, bill and send up in the same window.

Recommendations

Make this product more user friendly so new employees do not have such a hard time learning the program.

 
 

from khc
Specialty: Nephrology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Briefly summarize your experience with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Likes Best

Local support available. Easy set up. Different options avail

Likes Least

Used two different versions of Centricity. One was linked to other offices which was a mess as other offices were putting in incorrect info which affected our billing. Went back to one that was not linked.

Recommendations

Consider ease of use for everyone in office. Also consider service.

 
 

from Kidz Biz Pediatrics
Specialty: Pediatrics
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great product!

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Functionality

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Value for Money

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Likes Best

Easy to use. Combine families under one guarantor. Helpful support.

Likes Least

Reaching support is tricky through the phone trees.

Recommendations

Make sure it is user friendly and has helpful support. The capability of the PM grouping families together under one guarantor. Capability of checking eligibility through the insurance.

 
 

from Southwest kidney institute
Specialty: Nephrology
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Centricity Healthcare overview

Ease-of-use

Functionality

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N/A

Likes Best

It is not to complicated and anyone with common sense can utilize this product

Likes Least

So far I havent found something I dont like about this vendor, so its okay in my book

Recommendations

I have no recommendations as of yet, so its still in the works. Maybe some updating.

 
 
 
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