GE Centricity Practice Solution


 

Centricity® Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.

 

Centricity - Patient Chart with Alert
 
  • Centricity - Patient Chart with Alert
    Patient Chart with Alert
  • Centricity - Patient Chart - Lab Results
    Patient Chart - Lab Results
  • Centricity - Physician Desktop
    Physician Desktop
  • Centricity - Patient Chart - History
    Patient Chart - History
  • Centricity - Patient Chart - Vital Signs
    Patient Chart - Vital Signs
Supported Operating System(s):
Windows XP, Windows Vista, HP-UX, AIX

56 Reviews of Centricity

 

from Orthopaedic Surgery Specialists
Specialty: Orthopedics / sports medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Three years into using PM and EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

The front desk applications seems to work reasonably well.

Likes Least

The reporting is horrible. After three years, I am still finding reports that don't balance and don't report on the data correctly. A major system like Centricity should have reports that are correct all the time. The users should not have to have a fear that the reports are correct. The only reports I trust for accuracy are the CPA reports in the value added reports. Any report related to patient counts, visits, demographics, and other patient data can not be trusted to be accurate. We use a VAR, and it sometimes takes them months to get back with the reason why some reports don't balance. One I found last month is a canned report used in MU reporting; they still have not corrected the report nor told me why the report is incorrect. Getting any special report for my use is a nightmare, and I have in fact given up trying anymore. The VAR responsible for our training at the beginning was totally ill-prepared to train us and, in fact, had to eat well over $25k in training time because they wasted our time and didn't do the job. Since then, they have improved a bit but not to the point where they are good.

Recommendations

Before signing on the dotted line, get into the actual details of what the system provides. Insist that they load a demo database for your use and then take some time to work in the demo database. If they tell you they can't do that until you sign an agreement, go to another program. Make sure the docs in your group are part of the users who experiment with the demo database. Be aware that while the forms in Centricity may be many, they are not very useful. Find out the cost to develop your own forms.

 

from WNC Surgeons
Specialty: Surgery
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Group surgical hospital employed practice

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Nothing much.

Likes Least

The 15 minute logout is terrible and our IT people can't change it. To say the least, it's not intuitive at all.

Recommendations

Try Amazing Charts. I had to leave AC for Centricity when I became employed. There is no comparison. AC is wonderful and easy, Centricity is not. We have more than 50 docs and extenders using Centricity. No one likes it.

 

from The Oregon Clinic
Specialty: Gastroenterology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Absolutely terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

As the largest group practice using the GE Centricity software, we have had extensive input and access to development and support.

Likes Least

Although there are trade-offs to most EMRs, we had tweaked and tweaked Centricity over the years. Many back end solutions and custom templates had helped make the limitations of the product livable and stable.

However, due to ICD-10, we were forced to upgrade to CPS 12. This new upgrade is worse than any EMR I've used. Average items on the doctors desktop have surged into the 100-200 range daily due to the unbelievable number of clicks required to accomplish even a simple task. The slowness of the software on any desktop at any location is unbearable. Frequent bugs and crashes are common. But even if these were temporary IT issues, the lack of forethought and workflow optimization is staggering for such a large company with a high-end product.

Recommendations

Stay away if you can at all. Clearly, there are folks that identified many more issues than those I mention. I'd strongly consider reading the reviews only for CPS12 if you are evaluating this product.

 

from Iowa Primary Care Association
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Fun with supporting Centricity users!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I like the fact that - in general - supporting this software is a lot more friendly then my Meditech Administration experience.

Likes Least

The vendor can be a little tough to get to help when it comes to complex user issues on occasion.

Recommendations

I would recommend learning how to use the software properly from a user that knows the best process flows for it to work its best.

 

from InConcert Care
Specialty: Other specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

It's good software, but bugs need to be fixed.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

The product is great, and it's very easy to understand and navigate through. It's laid out in a very organized way.

Likes Least

I really don't like the difficulties in getting bugs and issues resolved with support and engineering technicians. Sometimes, there are long timeframes between service pack releases.

Recommendations

Ask for referrals of a site visit for another clinic. Read software reviews.

 

from Children's Orthopaedic and Scoliosis Surgery Associates, LLP
Specialty: Orthopedics / sports medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity CPS is a flexable, efficiencent EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I love the HL7 interface between the hospital; there's no filing into paper charts. We can customize the EMR to meet our workflow and needs. Our office notes read well and do not include unnecessary information. The PE exams are documented on templates which allow for correct and precise notes.

Likes Least

We found very little to dislike after learning GE CPS. It has spellcheck, but to change the text, you need to go back to the form where the information was entered. I wish you could edit it from the preview screen.

Recommendations

Take the time to learn the product. So many people are unwilling to change their ways, and EHRs need to have new workflows. With new workflows, our efficiencies have increased, and our documentation is more complete, resulting in better care.

 

from Iowa Primary Care Association
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

GE Centricity - Recent upgrade from CPS10 to CPS12

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I like the system up time, the ability to customize content with the visual editor application, and the ability to run our own inquiry reports. It has all the bells and whistles to operate and meet Meaningful Use measures.

Likes Least

It's difficult to get engineering support with more difficult issues like random error messages, crashing, or bug problems. GE will either tell you to upgrade (which usually just replaces one set of bugs with another) or tell you it's a known issue and that there isn't a fix yet. This kills provider morale and faith in the system. Also, our users dislike all the add-on products and would prefer to have things like document management and interfacing built directly into the product as opposed to using a third party vendor. The seven different Community Health Centers we support have been on versions 9, 9.5, 10, and 12 over the last four years.

Recommendations

Request a site visit to another clinic or two who are using the software to best understand the feel and usability of the product. Ask for multiple references to talk to in order to understand if your needs will be met by the application. Visit online websites and read reviews from other users.

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Centricity EMR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

You can customize it based on your own needs

Likes Least

There is no spellcheck with the system; it would help, as many people don't know how to spell well.

Recommendations

If you want a system you can customize, choose this one. If you don't have the time to customize, look elsewhere .

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Office manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's easy to learn and easy to navigate

Likes Least

It's not very Optometry-friendly. The system is ideal for our ophthalmologist, but it is harder for the optometrists to navigate.

Recommendations

Take the time for the entire practice to learn the system before it is launched. You will have to adjust your patient volume by at least 20-25% in order to adjust for the learning curve (2-3 weeks).

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

GE Centricity Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Fast and responsive; customizable to our practice; very good product

Likes Least

No major problems with the product at this point; happy with it.

Recommendations

Needs to be customized to each practice in order to optimize it.

 

from Anchorage Fracture and Orthopedic Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

I really enjoy using Centricty. It is very user-friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Centricity is very user-friendly, easy to learn, and easy to maneuver through.

Likes Least

Before the upgrade, the system didn't log the time a note was made.

Recommendations

Make sure the software you use fits your company's needs.

 

from FQHC
Specialty: Family medicine
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Medical biller

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I guess it's easy for the front desk.

Likes Least

It's not made for federally qualified health clinics, just standard clinics.

Recommendations

It's very bad for billing FQHC, Medicare, Medicaid, Medicare advantage plans, Dental.

 

from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ophthalmology user

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's a customizable and stable platform.

Likes Least

There's no out-of-the-box functionality for ophthalmology and no native drawing capacity.

Recommendations

Compare costs with estimation of programming time. Of-of-the-box systems should require little customization.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product, support, and user-friendliness

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's user-friendly. Data input is easy, and our conversion was easier due to their staff.

Likes Least

Slow printing. It goes down once in a while, but they are quick to call and notify us.

Recommendations

Look for a user-friendly product with great support and a friendly staff.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I have been using Centricity PM for a few years and what stands out most is how easy it is to learn.

Likes Least

I feel that the Centricity software experience was made better with the helpful support of HealthCo. They are quick to respond and also keep up with all the changes from CMS.

Recommendations

Make sure that whatever system you invest in is well-supported by the vendor and/or company.

 

from Rhyneer Clinic
Specialty: Orthopedics / sports medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Centricy Practice Solutions 10 works great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I have been using Centricity PM (software) and HealthCo (vendor) for 10 years. (I am not using the EMR portion of the product). I feel the PM software is user-friendly and easy to learn.

Likes Least

I don't have anything that I least like, necessarily. There are times I wished my enhancement request could be done sooner.

Recommendations

When I was initially testing PM software, I found that Centricity PM gave me everything I needed, and they were willing to listen to users' input for future modifications in the software. They tracked enhancement requests to see the demand for who else was needing that specific change, which enabled them to work on the "hottest" ones first.

Also, when looking for a product, you want to make sure the reporting, balancing, month-end close, statements, and any other patient accounting is useful. Centricity met all those requirements for us as well by their "Value Pack" add-on.

If you're looking to bridge the Centricity PM product with your existing EMR, that's also a possibility. I successfully did that with 2 different software products.

I would highly recommend having a "super user" on staff that can be the point person for support calls and training. We also have access to the Knowledge Base for the common problems and fixes for them.

 

review detail from Eye Doctors of Washington
Specialty: Ophthalmology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

After just over one year of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Customization options are second to none, and the interfaces keeps getting better. The support is fantastic, as are the personnel they hire. I would highly recommend.

Likes Least

I would like less third-party involvement for some features. I would rather see those features fall under the GE umbrella.

Recommendations

Make sure you have someone in your organization dedicated to the implementation and ongoing "tweaking" of forms and interfaces. This is a must.

 

from Lawndale Christian Health Center
Specialty: Multi-specialty
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Lawndale Christian Health Center

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's intuitive, easy to learn, and has helped us reach meaningful use.

Likes Least

Nothing comes to mind that I really dislike.

Recommendations

It's definitely worth checking out.

 

from SCRHCD
Specialty: General practitioner
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Unsatisfactory

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Administration is pretty simple when it works.

Likes Least

Basically everything. It's completely user-unfriendly, unintuitive, and overly complicated for seemingly no reason. It appears to have been designed by an engineer with absolutely no input from any physicians or nurses. We have to restart the software several times a day because it just shuts down or freezes up.

We have found technical support to be lacking. We've called in and sat on hold for an unreasonable amount of time. When we finally got someone on the line, they told us that they couldn't help us with our problem but that someone would call us within 24 hours. Days went by before anyone returned our call, and even then it was only to ask us one or two questions and then open a ticket. We waited another week or more, only to get a vague e-mail about how they couldn't fix the problem or that they knew exactly what the problem is but that it will require a new release of the software to be installed. When we asked when that release would be available, they said they didn't know.

This song and dance happened on a fairly regular basis, as we found numerous glitches and issue. Updates and new versions appear to be rushed and have often added new issues while not fixing any of the old issues. All in all, I have found it to be a very frustrating experience that has taken away from our clinic's efficiency and patient/provider relationships.

Recommendations

I wouldn't bother with CPS - or GE software in general.

 

from The Medical Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a family physician in a nine-physician group who had been a happy user of the older interface since 2005. All of my partners are in agreement that CPS 11 is worse than our previous non-CPS Centricity software.

I am pretty tech savvy and had numerous Dragon Voice Recognition and Speechmike button macros. The new CPS interface which we have been using for several weeks now is near garbage and not well thought out in my opinion.

The following are a few of the main issues I noticed:

It crashes on my laptop (fastest available <1 yr ago) at least 2-3 times per day.

I do not believe CPS was designed with providers in mind - certainly not high volume providers. It seems that many of the positive comments on here are from administrators. One of them even adds a caveat about providers issues.

In CPS, an office note opens in a separate window. Thus, some other pop up such as a prescription can get hidden behind it. Worse yet, to view Flowsheets, Medications, Problem Lists, Allergies, etc., you must go to the Chart window (not the same as the Update or Note window). If the Note window is maximized, you must first minimize it in order to see the buttons. If the Note window is not maximized such that you can see the above buttons, you wind up with sliders on top of sliders. Sliders make the interface less user-friendly.

The execution is rather poor. The append window allows text beyond the lateral bounds of the window; thus you must scroll side to side with a slider to see all the text. This is a time waster and a pain.

When viewing a med list, etc., the window gradually expands to full size. Providers do not care about fancy graphics. If we click a button we just want to get to the information we need. I understand that those things may sell the product, but you should provide the user a way to turn it off once they get to the point where they want to be productive rather than watch the show.

Providers do not want change. We develop a workflow and learn where things are. We remain more productive when things are not moved around the screen with every revision so we have to play hide and seek again. It also messes up the macros of advanced users.

Dragon Voice Recognition is now about as slow as my typing. That is slow. Even text from advanced scripting macros is just as slow.

On the medication tab, selecting between "Active Only" or "All Items" requires a drop-down menu. Thus I have to click for the menu, move the mouse to the choice, and then click again. These extra clicks are unnecessary and slow down the user experience. There are only 2 choices. If we are clicking it, we want the other one. Make it either a one click affair with a toggle button or 2 separate buttons for each of the choices. There was plenty of room for them to do this, but they did not.

If you are on an older Centricity and have not used CPS yet, you probably will not get the full appreciation of how bad it is until you do. Some frustration is expected from any change where things have been moved around. It was worse than that with this revision. If you have never been on an EMR, you may never know how bad this is because you will not have a comparison. Unfortunately, I suspect if you are on Centricity you will be forced into it or another EMR.

The benefits of changing to CPS are few, far between, and completely overshadowed by the shortcomings in the opinion of this tech savvy provider.

 
 
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