Intergy Software


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise solution. This system is suitable for practices of all types, including cardiology, pediatrics, neurology, and other specialties.

Intergy is a clinically driven practice management system that has functionality and features designed to help practices track patient information and billing cycles. With the automated eligibility verification feature, office staff can confirm a patient’s coverage during check-in, before the appointment takes place.

Practices can also review insurance claims before submitting them with Intergy’s optional claim scrubbing application.Other integrated solutions include revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

 

Intergy - Patient dashboard
 
  • Intergy - Patient dashboard
    Patient dashboard
  • Intergy - Practice analytics
    Practice analytics
  • Intergy - Patient care plan
    Patient care plan
  • Intergy - Imaging files
    Imaging files
  • Intergy - Claim details
    Claim details
  • Intergy - Reports dashboard
    Reports dashboard
Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of Intergy

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Jenny from HealthLinc LLC
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Pros

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Cons

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

 
 

Brette from The Orthopaedic Institute
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Longterm Intergy User

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

Pros

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

 
 

Myra from SOAR, INC.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use (user Friendly)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support is awesome

Pros

keep the billing department on top of issues. reports are easy to view. lots of user on one system

Cons

the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

 
 

Victoria from Care Resource
Specialty: Mental & behavioral health
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Good system for keeping all records in one place, In general it is an efficient system

Ease-of-use

Functionality

Product Quality

Customer Support

In general it is an efficient system

Pros

Good system for keeping all records in one place, In general it is an efficient system allowing to avoid fraud

Cons

Someone else can open encounter under your name and, as a result you have responsibility to close that encounter

 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

Pros

It is very user friendly. It is easy to fix any mistake you make in the billing department.

Cons

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

 
 

Kantilal from Progressive Womens Healthcare SC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent Features and Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our experience so far is great. Features are excellent and support community is very handy, prompt and very useful.
It covers all aspects of medical practice management system, defined very clearly.

 
 

Kenneth from Health Care
Specialty: General practitioner
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Overall we have had a positive experience with Intergy and Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We look forward to moving into Greenway Community for population health

Pros

The practice analytics is easy to use
The new EHR is a great improvement
The Rx system is easy to navigate

Cons

We would like to see more interfacing capabilities.
We would like to see interfacing easier to implement and less costly
We would like to see more video training that we can access when needed.
Would like the patient portal to be easier to use

 
 

Shawanna from Randolph Medical Practices, PA
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office has recently integrated Intergy with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it! Customer service is always great and fast!

Pros

I like the fact that if I have any questions or issues with a certain function within the product, there is someone trained in that specific area that can help me and I'm not just forwarded continually to different people that can't assist me.

Cons

Some of the help screens are too vague and do not give clear instructions. I would like to see the product offer clearer instructions for the administrative staff on how to set up things in the program for practice, such as letters and labels.

 
 

Maggie from Buckeye Dermatology, Inc.
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Intergy Practice Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this program since 2004 and it has advanced along with the medical industry and is as great today as it was when purchased. It is one of the most user friendly programs that I have ever used.

Pros

New employee training is reduced because of the ease of use. I have found that employees enjoy the icon selections because with one click they can find what they need. We are a large Dermatology practice with 4 locations and we can use this program at all locations and from home if needed. We use PC's, Lap tops, IPADS. The collections module keeps our A/R up to date. The prebill function is a perfect way to correct any errors before the claim reaches the clearing house.

Cons

We wish that Intergy had a module for EHR that would meet our Dermatology needs.

 
 

Tessa from Cardiology Associates
Specialty: Cardiology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Review!!

Ease-of-use

Functionality

Product Quality

Customer Support

Very Helpful and Friendly! Wonderful Customer Support!

Pros

Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed.

 
 

Gracey from Dermatology Associates, Inc
Specialty: Dermatology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Intergy PM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I personally love Intergy. We have used a few others and Intergy remains my favorite

Pros

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Cons

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

 
 

Eric from Tampa Obstetrics
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Greenway Intergy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Expensive and cumbersome for work flow, local servers crash daily and stop work when they do.

Pros

comprehensive

Cons

too much typing, needs expensive local server(s)

Advice to Others

try less expensive, web based point and click

 
 

Edward from Old Hook Medical
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Intergy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the product successfully since 2007. Very robust tools and relatively easy to learn. We have 60 physicians in 16 sites

 
 

Molly Jo from Southwest Contemporary Women's Care
Specialty: Ob Gyn / women's health
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

IT Software Support and Process Improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The thing I love most about the Intergy EHR is how much you can customize it. Greenway/Intergy has the best customer service team I have ever worked with.

 
 

Laurie from Internal Medicine Specialists
Specialty: Multi-specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Customer Experience a Priorty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this product since 2008. Intergy has been pro-active to keep up with changes in healthcare. The company is always trying to find new ways to enhance the customer experience.

Pros

Customization of templates.

Cons

Cost.

 
 

Maureen from Ob-Gyne Associates of Lake Forest, Ltd.
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Intergy by Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with this Practice Management and EHR solution since 1996. The company has continued to modify the software to meet the needs of medical practices. We have always maintained positive and productive communications and the software has always met our needs.

Pros

The company continues to meet government standards needed in order to be compliant with billing and reporting. Customer service has always been helpful and supportive.

Cons

Occasionally updates may change a workflow that in the short term may feel as though it may not be as efficient. I would imagine this is likely to happen with any company. Usually, a hotfix is then released to correct that type of situation.

 
 

Michael from Women's Health Care Specialists of Decatur
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Intergy Practice Management System Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office has been using this software for almost 6 years now. The company is always adapting to meet the needs of its customers. I find the software very user-friendly.

Pros

Great customer service. Any problems are addressed and completed generally within 24 hours. The software is user-friendly. We like the IOD platform. We are not responsible for all of the maintenance.

Cons

We are on IOD. We are at the mercy of the internet. If our internet service provider is having problems, so does our software. If Greenway is experiencing internet or system errors, so are we. If there are web issues somewhere in the chain of command, we have issues.

Advice to Others

I would recommend the Intergy Practice Management System. There are not a lot of times when the Cons happen, so those can be overlooked many times. It is a good software for your medical office.

 
 

Larry from Family Health Centers, Inc.
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Greenway Intergy 10.10 EHR and PM System with Practice Analytics report generator.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Family Health Centers (FHC) transitioned from the Medical Manager PM to Intergy PM in 2011 and launched the Intergy EHR in 2013. The Intergy system provides a stable EHR and billing platform with the flexibility to handle the complicated programmatic, reporting, and billing requirements of a large federally qualified community health center (FQHC). The Intergy system is currently integrated with the FHC in-house lab (Orchard), PACS (GE), and EDR (MediaDent) systems and serves as the master patient record for the organization. Greenway's enterprise technical support provides timely and expert assistance to ensure that the system is on-line and fully functional. The integrated Practice Analytics report generator and dashboards allow FHC to generate the financial, clinical, and productivity reporting data required to effectively manage the organization and fulfill all FQHC reporting requirements.

Pros

The stability and flexibility of the system are its strengths. The EHR provides user customizable templates to streamline multiple visit types and ensure that required MU data is captured. The PM's billing system is an extremely customizable and the Practice Analytics system provides a user-friendly and powerful reporting tool.

Cons

Greenways slow development of an Intergy interface to the state health information exchange and issues supporting required billing standards are an issue. Specifically, the inability to directly connect with the Kentucky Health Information Exchange (KYHIE) and lack of a method to effectively bill the complex Medicare WRAP payments are a major problem. Once these issues have been addressed I have no major complaints related to the otherwise excellent product.

 
 

Michelle from Physicians Billing Service
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Intergy comments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product. User-friendly. You can do most anything from one spot. Love it.

Pros

Outstanding support team. They resolve problems almost immediately.
Our CEM is outstanding and very attentive. I hope she stays with us.

Cons

Expensive, yearly increases without explanation.
Some of the sales and implementation team need more training, and we have had many issues in the past. Our sales representative keeps changing, so we never know who we are to contact. Reports are not very good. You need to purchase Practice analytics to get details - some of which should be available in the Intergy reports.

 
 

Karen from Steven D. Kilian, MD
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the Intergy Practice Management Software for over 10 years. We are extremely happy with it. It is very user-friendly. The support team is super. If they don't have an answer right away, they will find it and get back to you. When we have had any hardware issues the team works hard to fix the problem remotely. If the problem can't be solved, a technician is out promptly. They have never made me feel like I was computer illiterate!! There are many ways to get help with this software. There is a library of answers right at your finger tips. You can also go to the support center to see if anyone else has had a similar question and find the answer. The company also provides many timely webinars on healthcare issues. They keep the software up to date with all the changes.

Pros

Very easy to use. Very helpful support team.