MediTouch Medical Billing Software


 

MediTouch PM by HealthFusion is a web-based practice management system that can be used independently or in conjunction with the company’s EHR. It offers tools to automate patient registration, medical billing and appointment scheduling for medical practices and billing services.

MediTouch PM is designed and developed by revenue cycle management professionals. The system automatically checks patients’ insurance eligibility 72 hours before appointments, and will store payer contracts within the system so that billers can verify terms and requirements. An online ERA service allows users to automatically post and download EOBs. It also operates its own clearinghouse, which transacts with more than 2,000 payers. Web reporting capabilities provide an at-a-glance view into practice management metrics.

The system supports e-prescribing and PQRI reporting, which can qualify providers for additional Medicare reimbursements; it also supports Meaningful Use.

MediTouch PM by HealthFusion has been recognized by J.D. Power and Associates for providing outstanding service. Meanwhile, HealthFusion has maintained an A+ rating from the Better Business Bureau (BBB).

 

MediTouch Medical Billing - iPhone Scheduling Calendar
 
  • MediTouch Medical Billing - iPhone Scheduling Calendar
    iPhone Scheduling Calendar
  • MediTouch Medical Billing - Claims Dashboard
    Claims Dashboard
  • MediTouch Medical Billing - Insurance Ledger
    Insurance Ledger
  • MediTouch Medical Billing - Standard Report
    Standard Report
  • MediTouch Medical Billing - Denial Management with Denial Manager
    Denial Management with Denial Manager
  • MediTouch Medical Billing - Member Eligibility and Benefits
    Member Eligibility and Benefits
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

120 Reviews of MediTouch Medical Billing

Showing 1-20 of 120

 

from Tower Plaza Neurology
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Found the product on the internet when starting our medical office. Liked the fact that it was built from the ground for the IPAD. Have been satisfied with the product, really like the access to the system from anywhere.

Pros

Ease of use.

Cons

Need better support system from customer service.

 
 

from BUSINESS BILLING SERVICE
Specialty: Anesthesiology
Number of employees: 1 employee Employees number: 1 employee

MediTouch Health Fusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I could not be more pleased with the software and the staff. The transition was very smooth from the my old software to MediTouch.

Pros

User Friendly and the amazing staff involved in the transition.

Cons

none

Advice to Others

Check out this product before you decide.\

 
 

from EvoTechBPO, LLC
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

PM and EHR of MediTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When I was searching for Medical Billing software for my doctor, I was told to try MediTouch. I tried and did not try any other software because all my needs has been full filled by MediTouch. We have used this software for approximately 4 years and have never had a problem. If we have any questions, they are always available and if I want to customize and reports, they are happy to assist. Than you MediTouch team.

Pros

I cannot say that I have any issues with the MediTouch software

Cons

Not easy function to print receipts/statement for patients if need to send for one DOS from the list.

Advice to Others

I think the MediTouch customer support should be tested. I bet all of them they will feel better after having demo from MediTouch Team.

 
 

from Higher Ground Services LLC
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

Healthfusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Too many updates. When an update is done feature that work before the update no longer work. Slow to fix the problems.

 
 

from Chesapeake Family Practice, Inc.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

meditouch EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great system, easy to use. I love the usability, and it is very easy to teach to new employees.

Pros

Very easy to use

Cons

no complaints

Advice to Others

great system, you wont be dissapointed.

 
 

from MIKEAL LOVE MD PA
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

Surprisingly easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The product is very intuitive when setting up the account. Billing charges is fast with immediate results of claim status. If a mistake is made, you have immediate feedback before the claim is submitted.

Pros

Immediate feedback for claim submission; ease of claim tracking

Cons

Difficulty with setting up the template for printing to CMS-1500.

Advice to Others

Customer support is helpful if you are very direct with your questions.

 
 

from DOCTORS DIAGNOSTIC CENTER PC
Specialty: Other specialty
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

medical biller

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

This program is very user friendly and easy to maneuver

Likes Least

there was not anything that I did not like about the product

Recommendations

Our business needs for the software in very minimal. Data entry and billing/edi only. I would recommend evaluating all aspects of availability i.e. scheduling, ehr, etc

 
 

from Jaeger Medical
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Mostly for sleep apnea

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Fairly easy and functional. The program is useful for charting and billing.

Likes Least

Seems that it could be a little more user friendly

Recommendations

Check it out for your function to see if it encompasses all aspects

 
 

from South Coast Ophthalmology
Specialty: Ophthalmology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Meditouch Biling

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support
Likes Best

The product is easy to use and the vendor has always been flexible and adaptable. I would recommend evaluating them at least in comparison to other offerings. I do think think offering works well once its used for a bit and support was generally good.

Likes Least

There was some degree of learning curve to start using the offering, and, perhaps took a bit longer than my prior system to glean.

Recommendations

I definitely think this offering is a viable option , especially for more general practices.

 
 

from dermotology center
Specialty: Billing services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

i love the ease of use. the software truely is user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

very easy to learn and use. I like the fact that its user friendly. it has all the opponents any medical administrator needs to succeed

Likes Least

honestly there is nothing I did not like. keep up the good work!

Recommendations

I recommend this software. its easy to use/learn making it as user friendly as possible/ Highly recommend this software

 
 

from Versailles Medical Spa
Specialty: Dermatology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Product makes work life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
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Likes Best

Easy to use and that it makes organizing a lot easier

Likes Least

It was a little hard to learn at first, but one you get the hang of it, it is great

Recommendations

compare others for no charge for a limited time and then decide.

 
 

from E-Link Billing Solutions
Specialty: Multi-specialty
Number of employees: 1 employee Employees number: 1 employee

Smart, intuitive program

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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N/A

Likes Best

Explained software well, answered all questions at demo. Nice follow-up without being hounded. Good support. Intuitive program that is logically arranged so easy to figure out.

Likes Least

Didn't meet all my needs, but none do. Had to be adamant about what I wanted to see on the demo vs what the demonstrator wanted.

Recommendations

Take your time in checking out the different programs and ask a lot of questions. Go back and ask again if you are unclear of different points. Ask the demonstrator to "highlight" those portions relative to you.

 
 

from DR. WILLIE LOUIS, M.D.
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

THE "WHOLE" PACKAGE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

CUSTOMER SERVICE IS TOP NOTCH!!!! ALWAYS READY TO HELP!!!!

Likes Least

LIMITED TOOLS TO CONVERT DATA FROM EXISTING PRACTICE MANAGEMENT SOFTWARE.

Recommendations

GET REFERENCES ON CUSTOMER SERVICE!!!! THERE ARE SEVERAL SOFTWARES OUT THERE THAT WILL MEET THE NEEDS OF YOUR PRACTICE, BUT VERY FEW HAVE "EXCELLENT" CUSTOMER SERVICE!!!!

 
 

from Independent Billing Service
Specialty: Billing services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Second software company in 1 year

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User Friendly and the company/staff willingness to help with my needs and the pricing structure.

Likes Least

I have not found anything yet that I am unsatisfied with on this product.

Recommendations

Just speak to your rep about your needs because they seem to make your "contract" work for you.

 
 

from Foot and Ankle Center, PLLC
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I love MediTouch PM Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the A/R features. I love how fast I get paid by commercial vendors. I love how intuitive it is on helping avoid claim issues. I did not have any issues with implementation. I have had nothing but good experience with support. We have had this EMR for over a year (and I have dealt with a few) and this is by far the best I've used. We have not had any issues with it going down. We have called when we have thought the system was down and they have guided use through issues with browsers, internet speed etc. So we were always glad we called, problems solved when we thought it was on their end. Yes, claim eligibility check is only on some providers but if you get to know how to use it more in depth it can be VERY helpful in further info not just for eligibility but for knowing primary care provider etc. I have had ZERO issues with auto post and yes, I have double checked. I also really like their statement service, I review each statement before I "send" them to them to send for me but no more issues with bad addresses etc and well worth the money. Their "help" section is great. The help sheets are AWESOME. I email support more than I've ever called them and they send me helpsheets when I can't find them.

Likes Least

I would like a better way to weed out the non paid lines with auto post instead of dumping them all to the appeal bucket. I would like to be able to attach a claim to the billing comments and be able to send them to another employee to review. I wish that I could upload our own forms to save in the system- I do not like the forms library at all, pretty well worthless to us, I would like it if I could upload, name our files and use it that way.

Recommendations

I think that the PM part of this software is better than the EMR side but that both do work well together. I think that the company could learn some things from listening to the providers about the EMR side but I really think they have the PM side figured out. I am thinking of starting my own Podiatric/Orthopedic Billing company and if I do I won't think of doing it with any other software.

 
 

from PPG
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Some good features overshadowed by Rigidity and poor support/training

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Looks nice, can pull forward past visits that can be edited.

Likes Least

Little customization available. The difficulties of this rigid platform are compounded by lack of substantive training resources and poor responsiveness. Customer support is well intentioned, but overwhelmed and understaffed.

Recommendations

We have been using Health Fusion since October 2013. Many of the features demonstrated do not function, e.g., eligibility checks only work for a select number of insurance companies.

Evaluate security features: They will email you your password if you forget it. This is a sign of extremely poor security.

Although they were claim to have customer support available Monday through Friday until 5 PM pacific, the competency of that support is generally low, with some definite exceptions. Many are unable to answer any questions beyond a surface level. It seems like every time there is a difficult question, The support person will put you on hold and ask around. When the questions have significant complexity, they tell you they will submit a claim ticket and someone will get back to you into 2-3 days– which does not happen.

The platform is rigid. It seems as if the programmers have limited exposure to people who actually practice in healthcare when designing the system. The programming is rigid and does not allow for exceptions to what they believe the rule is.

I believe the staff are well-intentioned and this company could be amazing, but something is off and I suspect its roots are in the leadership. There seems to be a culture that rewards pleasing management rather than customers.

 
 

from CAImaging
Specialty: Endocrinology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Poor Training and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's web based and it has a good user interface on the web/ipad.

Likes Least

Support and Implementation - the software is one that is easily sold (by their sales folks that hoot and haw about the ability for the system to auto check eligibility and ease of use for a basic patient visit).

Ultimately do your research - look at reports - look at the software's ability to post payments, work denials, reprocess claims, correct claims and most importantly work your outstanding aging reports.

This software is not built for a practice or billing service that reprocesses claims, corrects claims, posts secondary payments, or is interested in delivering customized reports.

Ultimately support doesn't know why half the reports in the system even exist.

Recommendations

Ask for the support turn around guarantee in writing prior to signing anything - the biggest problem is understanding their logic for responsiveness after a sale has been completed. Unfortunately the system is a learn by experience type of training - the only "training" they provide is 3 hours of one-on-one guiding you how to setup the software to meet my needs - this isn't enough time. The trainers are short (not only in the time they spend but in the way in which they speak to you). If you want more training they charge you on an hourly basis or you can go on their daily "webinars" ask a question they answer - THIS IS THE BEST WAY (AND SOMETIMES THE ONLY WAY) TO GET A HOLD OF SOMEONE IN SUPPORT!

 
 

from Waukesha Heart Institute
Specialty: Cardiology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

WHI billing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The best feature by far is the eligibility verification tool. Our clinic is able to screen for non-covered patients prior to services being rendered, this is saving us huge collections efforts.

Likes Least

I was told I would get a phone call from the implementation team to discuss the implementation process. My contract was signed 01/21/15 today is 02/26/2015 and I have not heard anything from anyone.

Recommendations

We are a medical billing startup and have been able to enjoy the ease of use and functionality. We are looking forward to billing for more practices as our company grows. This is great software to manage multi-practice billing.

 
 

from First Care
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I like this product. Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Good customer service. Great help with billing. Easy to use system.

Likes Least

Fax service required extra charge. Scanning documents needs improvement.

Recommendations

Make sure you have good customer service that is available when needed.

 
 

from ABC CID
Specialty: Other specialty
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Record patient encounters with diabetes and AW visits

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a colorful interface.

Likes Least

I have to go all over the site to get info. It won't auto-populate data into encounters or templates.

Recommendations

Look carefully at how many steps it takes to enter/review data in an encounter.

 
 
 
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