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MediTouch PM Practice Management Software
 | 13 Reviews (4.4/5) |
MediTouch PM by HealthFusion is an entirely web-based practice management system that can be used independently or in conjunction with the company’s MediTouch EHR™. MediTouch PM is highly differentiated by its attractive and easy-to-use web interface, but also by the powerful functionality the system offers. It automates patient registration, medical billing and appointment scheduling for practices small and large, as well as for medical billing services. Because the system is entirely web-based and hosted, practices do not need to install or maintain any software on-site.
MediTouch PM is designed and developed by revenue cycle management experts and offers exceptionally powerful medical billing functionality as a result. For example, the system automatically checks patients’ insurance eligibility 72 hours before appointments. The system will store payer contracts within the system so that billers can verify terms and requirements quickly. An online ERA service allows the practice to automatically post and download EOBs. Meanwhile, MediTouch PM operates its own clearinghouse, which transacts with more than 2,000 payers. Finally, highly intuitive web reporting capabilities provide an at-a-glance view into critical practice management metrics.
MediTouch PM is a great fit for providers who want to take advantage of federal and state incentive programs. For example, the system supports e-prescribing, which enables physicians to earn an additional 2% on Medicare reimbursements. Similarly, the system supports PQRI reporting, which can also qualify providers for an additional 2% in Medicare reimbursements. Finally, providers who adopt and make meaningful use of HealthFusion's MediTouch EHR can earn up to $64,000 in ARRA stimulus funds.
MediTouch PM by HealthFusion is the only practice management software company to be recognized by J.D. Power and Associates for providing outstanding service. Meanwhile, HealthFusion has maintained an A+ rating from the Better Business Bureau (BBB). MediTouch PM is priced per provider, per month and does not have any set-up fees. All support is included in the monthly subscription fee.
13 Reviews of MediTouch PM Practice Management Software
Overall rating
We are a relatively small 6-provider midwifery practice in Anchorage, Alaska.
We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant.
We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few.
We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore.
I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies.
The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours.
Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable.
This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software.
Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.
We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant.
We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few.
We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore.
I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies.
The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours.
Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable.
This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software.
Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.
Overall rating
I chose HealthFusion for my Medical Billing Service, which specializes in Midwifery claims. Greg and all the staff there were great and were happy to tailor their system to fit my unique small practice.
The pairing of medical management and clearinghouse is a great concept. We were looking to update our system so this was the perfect solution. Previously we had used Medisoft and a clearinghouse.
We have been using HF for over one year now and are delighted with it. It is easy to learn and use and someone is always available to help you with any questions you may have. HF is constantly enhancing features so you know you are working with the very latest technology.
I would recommend it to all my associates.
The pairing of medical management and clearinghouse is a great concept. We were looking to update our system so this was the perfect solution. Previously we had used Medisoft and a clearinghouse.
We have been using HF for over one year now and are delighted with it. It is easy to learn and use and someone is always available to help you with any questions you may have. HF is constantly enhancing features so you know you are working with the very latest technology.
I would recommend it to all my associates.
Overall rating
So far, my staff and I have all found inputting data into MediTouch to be an easy experience. However, I would suggest a few fixes:
Edit buttons should be available for all data input such as patient history, results from physical exams, and so forth. I was adding the results from a patient's physical, and found that I had to delete everything to make a simple change. It's possible that this feature already exists, and I just don't know how to access it.
HealthFusion support team, please also be sure to give us enough advance warning when you inactivate the system for repairs. This past time, you gave us a week, which is fine. But the time before that, I was taken by surprise and couldn't get some work done.
Edit buttons should be available for all data input such as patient history, results from physical exams, and so forth. I was adding the results from a patient's physical, and found that I had to delete everything to make a simple change. It's possible that this feature already exists, and I just don't know how to access it.
HealthFusion support team, please also be sure to give us enough advance warning when you inactivate the system for repairs. This past time, you gave us a week, which is fine. But the time before that, I was taken by surprise and couldn't get some work done.
Overall rating
Our previous practice management system was clunky, old-fashioned, and difficult to use. After we switched over to HealthFusion, we were amazed at how easy it was to learn and use their software. The implementation process was simple and smooth. HealthFusion's great customer support team can help you through any issue you may come across. MediTouch, with its constant software upgrades, makes getting paid, making appointments, and keeping tabs on everything super simple and always up-to-date!
Overall rating
I absolutely love HealthFusion. I run a billing service, and I use HealthFusion as my billing software. However, if a practice has another practice management system in place, I will use that system instead. I have been able to work from several systems in all different price ranges, including one of the big names out there. Based on my experience, I can tell you that, for the cost, this is the system I feel everyone should choose. None of the more expensive systems offer anything that HealthFusion cannot do.
Overall rating
We are an integrative practice that concentrates on bio-identical hormones. We used to be an all-paper practice - paper schedules, records and all. After implementing MediTouch, we can now answer the phone and look a patient up in the system to find their appointments, and make repeat appointments easier.
We started using the e-prescribing functionality right away, and it has saved us the cost of buying paper prescription pads, as well as giving us the ability to better manage a patient's medications. The nice thing is that we can now send compounded prescriptions directly to the compounding pharmacies. The costs we incur for refills has been reduced, since we get fewer requests by fax, and more and more each day via the e-prescribe portal.
I am still implementing all of the non-billable charges and IV codes into the system, along with pricing, so I can start to utilize them, as well as the superbills, within the system. This hasn't been a high priority for us since we don't bill insurance at all, but this will help my patients file their own claims for reimbursement.
I come from a healthcare IT/software background. I have implemented software systems for very large clients, and this one didn't require an implementation team. The webinars and training documents were very easy to follow. The other systems that I reviewed wanted to charge a very high price for training and set-up. I was able to avoid all of those costs with HealthFusion.
I would recommend HealthFusion to small practices, or even mid-size practices.
We started using the e-prescribing functionality right away, and it has saved us the cost of buying paper prescription pads, as well as giving us the ability to better manage a patient's medications. The nice thing is that we can now send compounded prescriptions directly to the compounding pharmacies. The costs we incur for refills has been reduced, since we get fewer requests by fax, and more and more each day via the e-prescribe portal.
I am still implementing all of the non-billable charges and IV codes into the system, along with pricing, so I can start to utilize them, as well as the superbills, within the system. This hasn't been a high priority for us since we don't bill insurance at all, but this will help my patients file their own claims for reimbursement.
I come from a healthcare IT/software background. I have implemented software systems for very large clients, and this one didn't require an implementation team. The webinars and training documents were very easy to follow. The other systems that I reviewed wanted to charge a very high price for training and set-up. I was able to avoid all of those costs with HealthFusion.
I would recommend HealthFusion to small practices, or even mid-size practices.
Overall rating
We are a small physical therapy office with only two providers. We have been using a billing service for the last year and haven't been very happy with it, so we decided we would go back to billing in-house.
We purchased HealthFusion June 2011 and are getting ready to begin billing. I am in the learning stage right now, and looking forward to starting the process. So far, it seems easy to use. Everyone I have spoken to has been very courteous and helpful. Our initial questions through our enrollment period have been answered over many emails and phone calls that have helped me along the way.
We purchased HealthFusion June 2011 and are getting ready to begin billing. I am in the learning stage right now, and looking forward to starting the process. So far, it seems easy to use. Everyone I have spoken to has been very courteous and helpful. Our initial questions through our enrollment period have been answered over many emails and phone calls that have helped me along the way.
Overall rating
Need to work on the patient billing section. It is very difficult to balance bill patients when finance charges and fees need to be accessed.
Overall rating
Where to begin... I am so in love with this system!! For the last 3 years we have been customers of Healthfusion, and I still feel like we are in the honeymoon phase. Healthfusion PM Practice Management Software is so user friendly that we were up and running (scheduling appointments, checking patients in and out, etc.) within the first 2 days.
The upload of patient data was SEAMLESS and took no time at all. The insurance information (verifications, claims filing) was a breeze to learn, understand and train. The financial reports that I am able to generate are clear and concise. My only issue (which is recent) is the over night delay. Charge posting/payment posting is also very fluid and easy to train.
Finally, the BIGGEST selling point of this system is the customer service. I don't often use the word Phenomenal, but I have used it when describing the customer service reps within Healthfusion. My questions are always handled professionally, proficiently, and they never make me feel like I'm asking a silly question. If they are unable to fix my issue during the call (which is rare), it takes no more than 24 hours.
I have recommended this system to another physician that was branching out on his own and the staff there also has nothing but good things to say about MediTouchPM.
The upload of patient data was SEAMLESS and took no time at all. The insurance information (verifications, claims filing) was a breeze to learn, understand and train. The financial reports that I am able to generate are clear and concise. My only issue (which is recent) is the over night delay. Charge posting/payment posting is also very fluid and easy to train.
Finally, the BIGGEST selling point of this system is the customer service. I don't often use the word Phenomenal, but I have used it when describing the customer service reps within Healthfusion. My questions are always handled professionally, proficiently, and they never make me feel like I'm asking a silly question. If they are unable to fix my issue during the call (which is rare), it takes no more than 24 hours.
I have recommended this system to another physician that was branching out on his own and the staff there also has nothing but good things to say about MediTouchPM.
Overall rating
We are a small medical billing and practice management firm located in the Dallas area. I've spent the last 18 months sitting through demo's of PM and EHR products on behalf of my clients. There are a lot of good products out there, but Healthfusion offered something the others didn't which really fits the needs of some of my clients. It's an All-In-One PM, Clearinghouse, and EHR (meaningful use ready) all for a reasonable monthly fee. There are no huge up front investment costs that take away financial resources that could be spent on patient care. Because it is 100% online, we can use the system anywhere as long as we have an internet connection. Since continuity of information is vital for our service, we love that we can access the front desk schedule and clinical information at the doctor's office in real time. The document feature in the patient chart is a huge help and something we didn't have in our last system. Real time eligibility is a big time saver.
The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week!
I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started.
The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week!
I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started.
Overall rating
The product is pretty wonderful and simply to use. I would say our only problem was with enrollment and the lack of communication from our sales rep, which slowed us down some. Other than that I feel the customer support is amazing! I generally speak with the same representative and he is always so helpful. He gets my questions answered in a timely fashion, if not immediately.
The product itself is easy to use and fun to look at. The Claims Dashboard and A/R listings make it easy to monitor each and every claim. The ease of pulling a balance report on patients who owe us money, and then submitting it to the third party for mailing is very easy! The turn around time with payments has been faster than expected also. I would say the program could use a few tweaks here and there, and maybe the adding of a chatting capability within the office, but I feel they will add that in the near future.
Thank you guys for doing a great job thus far!
The product itself is easy to use and fun to look at. The Claims Dashboard and A/R listings make it easy to monitor each and every claim. The ease of pulling a balance report on patients who owe us money, and then submitting it to the third party for mailing is very easy! The turn around time with payments has been faster than expected also. I would say the program could use a few tweaks here and there, and maybe the adding of a chatting capability within the office, but I feel they will add that in the near future.
Thank you guys for doing a great job thus far!
Overall rating
We are a small one-physician surgical assist practice who uses the HealthFusion Practice Management system for billing. We didn't need anything big or complex. In fact, we were looking for something simple to use and one that offered value for the money. The staff at HealthFusion did most of the set up, and they assisted us with the payor requirements. We have appreciated the continuous improvements that have been made to the product, especially the training materials and on-line assistance. It has been nice to get a return email after a "help" call to validate the solution to the problem or challenge we had encountered.
Overall rating
This is a single physician ENT practice in metropolitan Detroit. We were using a DOS based system that was out dated. We new we needed a new PM system, and when we switched to the electronic records we wanted an integrated PM system. We have found it easier to track our claims, get faster turnaround on our payments, and have a better grasp of the financials for the practice. It was initially difficult to switch from a system we had been very use to, but now we have learned MediTouch PM and would not go back to our old system.
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