MediTouch Medical Billing Software


 

MediTouch PM by HealthFusion is an entirely web-based practice management system that can be used independently or in conjunction with the company’s MediTouch EHR®. MediTouch PM is highly differentiated by its attractive and easy-to-use web interface, but also by the powerful functionality the system offers. It automates patient registration, medical billing and appointment scheduling for practices small and large, as well as for medical billing services. Because the system is entirely web-based and hosted, practices do not need to install or maintain any software on-site.

MediTouch PM is designed and developed by revenue cycle management experts and offers exceptionally powerful medical billing functionality as a result. For example, the system automatically checks patients’ insurance eligibility 72 hours before appointments. The system will store payer contracts within the system so that billers can verify terms and requirements quickly. An online ERA service allows the practice to automatically post and download EOBs. Meanwhile, MediTouch PM operates its own clearinghouse, which transacts with more than 2,000 payers. Finally, highly intuitive web reporting capabilities provide an at-a-glance view into critical practice management metrics.

MediTouch PM is a great fit for providers who want to take advantage of federal and state incentive programs. For example, the system supports e-prescribing, which enables physicians to earn an additional 2% on Medicare reimbursements. Similarly, the system supports PQRI reporting, which can also qualify providers for an additional 2% in Medicare reimbursements. Finally, providers who adopt and make meaningful use of HealthFusion's MediTouch EHR can earn up to $64,000 in ARRA stimulus funds.

MediTouch PM by HealthFusion is the only practice management software company to be recognized by J.D. Power and Associates for providing outstanding service. Meanwhile, HealthFusion has maintained an A+ rating from the Better Business Bureau (BBB). MediTouch PM is priced per provider, per month and does not have any set-up fees. All support is included in the monthly subscription fee.

 

MediTouch Medical Billing - iPhone Scheduling Calendar
 
  • MediTouch Medical Billing - iPhone Scheduling Calendar
    iPhone Scheduling Calendar
  • MediTouch Medical Billing - Claims Dashboard
    Claims Dashboard
  • MediTouch Medical Billing - Insurance Ledger
    Insurance Ledger
  • MediTouch Medical Billing - Standard Report
    Standard Report
  • MediTouch Medical Billing - Denial Management with Denial Manager
    Denial Management with Denial Manager
  • MediTouch Medical Billing - Member Eligibility and Benefits
    Member Eligibility and Benefits
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

114 Reviews of MediTouch Medical Billing

Showing 1-20 of 114

 

from DOCTORS DIAGNOSTIC CENTER PC
Specialty: Other specialty
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

medical biller

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N/A

Likes Best

This program is very user friendly and easy to maneuver

Likes Least

there was not anything that I did not like about the product

Recommendations

Our business needs for the software in very minimal. Data entry and billing/edi only. I would recommend evaluating all aspects of availability i.e. scheduling, ehr, etc

 

from Jaeger Medical
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Mostly for sleep apnea

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N/A

Likes Best

Fairly easy and functional. The program is useful for charting and billing.

Likes Least

Seems that it could be a little more user friendly

Recommendations

Check it out for your function to see if it encompasses all aspects

 

from South Coast Ophthalmology
Specialty: Ophthalmology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Meditouch Biling

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Likes Best

The product is easy to use and the vendor has always been flexible and adaptable. I would recommend evaluating them at least in comparison to other offerings. I do think think offering works well once its used for a bit and support was generally good.

Likes Least

There was some degree of learning curve to start using the offering, and, perhaps took a bit longer than my prior system to glean.

Recommendations

I definitely think this offering is a viable option , especially for more general practices.

 

from dermotology center
Specialty: Billing services
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

i love the ease of use. the software truely is user friendly

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very easy to learn and use. I like the fact that its user friendly. it has all the opponents any medical administrator needs to succeed

Likes Least

honestly there is nothing I did not like. keep up the good work!

Recommendations

I recommend this software. its easy to use/learn making it as user friendly as possible/ Highly recommend this software

 

from Versailles Medical Spa
Specialty: Dermatology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Product makes work life easier

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Likes Best

Easy to use and that it makes organizing a lot easier

Likes Least

It was a little hard to learn at first, but one you get the hang of it, it is great

Recommendations

compare others for no charge for a limited time and then decide.

 

from E-Link Billing Solutions
Specialty: Multi-specialty
Number of employees: 1 employee Employees number: 1 employee

Smart, intuitive program

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Likes Best

Explained software well, answered all questions at demo. Nice follow-up without being hounded. Good support. Intuitive program that is logically arranged so easy to figure out.

Likes Least

Didn't meet all my needs, but none do. Had to be adamant about what I wanted to see on the demo vs what the demonstrator wanted.

Recommendations

Take your time in checking out the different programs and ask a lot of questions. Go back and ask again if you are unclear of different points. Ask the demonstrator to "highlight" those portions relative to you.

 

from DR. WILLIE LOUIS, M.D.
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

THE "WHOLE" PACKAGE

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Likes Best

CUSTOMER SERVICE IS TOP NOTCH!!!! ALWAYS READY TO HELP!!!!

Likes Least

LIMITED TOOLS TO CONVERT DATA FROM EXISTING PRACTICE MANAGEMENT SOFTWARE.

Recommendations

GET REFERENCES ON CUSTOMER SERVICE!!!! THERE ARE SEVERAL SOFTWARES OUT THERE THAT WILL MEET THE NEEDS OF YOUR PRACTICE, BUT VERY FEW HAVE "EXCELLENT" CUSTOMER SERVICE!!!!

 

from Independent Billing Service
Specialty: Billing services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Second software company in 1 year

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Likes Best

User Friendly and the company/staff willingness to help with my needs and the pricing structure.

Likes Least

I have not found anything yet that I am unsatisfied with on this product.

Recommendations

Just speak to your rep about your needs because they seem to make your "contract" work for you.

 

from Foot and Ankle Center, PLLC
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I love MediTouch PM Software

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Likes Best

I love the A/R features. I love how fast I get paid by commercial vendors. I love how intuitive it is on helping avoid claim issues. I did not have any issues with implementation. I have had nothing but good experience with support. We have had this EMR for over a year (and I have dealt with a few) and this is by far the best I've used. We have not had any issues with it going down. We have called when we have thought the system was down and they have guided use through issues with browsers, internet speed etc. So we were always glad we called, problems solved when we thought it was on their end. Yes, claim eligibility check is only on some providers but if you get to know how to use it more in depth it can be VERY helpful in further info not just for eligibility but for knowing primary care provider etc. I have had ZERO issues with auto post and yes, I have double checked. I also really like their statement service, I review each statement before I "send" them to them to send for me but no more issues with bad addresses etc and well worth the money. Their "help" section is great. The help sheets are AWESOME. I email support more than I've ever called them and they send me helpsheets when I can't find them.

Likes Least

I would like a better way to weed out the non paid lines with auto post instead of dumping them all to the appeal bucket. I would like to be able to attach a claim to the billing comments and be able to send them to another employee to review. I wish that I could upload our own forms to save in the system- I do not like the forms library at all, pretty well worthless to us, I would like it if I could upload, name our files and use it that way.

Recommendations

I think that the PM part of this software is better than the EMR side but that both do work well together. I think that the company could learn some things from listening to the providers about the EMR side but I really think they have the PM side figured out. I am thinking of starting my own Podiatric/Orthopedic Billing company and if I do I won't think of doing it with any other software.

 

from PPG
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Some good features overshadowed by Rigidity and poor support/training

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Likes Best

Looks nice, can pull forward past visits that can be edited.

Likes Least

Little customization available. The difficulties of this rigid platform are compounded by lack of substantive training resources and poor responsiveness. Customer support is well intentioned, but overwhelmed and understaffed.

Recommendations

We have been using Health Fusion since October 2013. Many of the features demonstrated do not function, e.g., eligibility checks only work for a select number of insurance companies.

Evaluate security features: They will email you your password if you forget it. This is a sign of extremely poor security.

Although they were claim to have customer support available Monday through Friday until 5 PM pacific, the competency of that support is generally low, with some definite exceptions. Many are unable to answer any questions beyond a surface level. It seems like every time there is a difficult question, The support person will put you on hold and ask around. When the questions have significant complexity, they tell you they will submit a claim ticket and someone will get back to you into 2-3 days– which does not happen.

The platform is rigid. It seems as if the programmers have limited exposure to people who actually practice in healthcare when designing the system. The programming is rigid and does not allow for exceptions to what they believe the rule is.

I believe the staff are well-intentioned and this company could be amazing, but something is off and I suspect its roots are in the leadership. There seems to be a culture that rewards pleasing management rather than customers.

 

from CAImaging
Specialty: Endocrinology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Poor Training and Support

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Likes Best

It's web based and it has a good user interface on the web/ipad.

Likes Least

Support and Implementation - the software is one that is easily sold (by their sales folks that hoot and haw about the ability for the system to auto check eligibility and ease of use for a basic patient visit).

Ultimately do your research - look at reports - look at the software's ability to post payments, work denials, reprocess claims, correct claims and most importantly work your outstanding aging reports.

This software is not built for a practice or billing service that reprocesses claims, corrects claims, posts secondary payments, or is interested in delivering customized reports.

Ultimately support doesn't know why half the reports in the system even exist.

Recommendations

Ask for the support turn around guarantee in writing prior to signing anything - the biggest problem is understanding their logic for responsiveness after a sale has been completed. Unfortunately the system is a learn by experience type of training - the only "training" they provide is 3 hours of one-on-one guiding you how to setup the software to meet my needs - this isn't enough time. The trainers are short (not only in the time they spend but in the way in which they speak to you). If you want more training they charge you on an hourly basis or you can go on their daily "webinars" ask a question they answer - THIS IS THE BEST WAY (AND SOMETIMES THE ONLY WAY) TO GET A HOLD OF SOMEONE IN SUPPORT!

 

from Waukesha Heart Institute
Specialty: Cardiology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

WHI billing

Ease-of-use

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N/A

Likes Best

The best feature by far is the eligibility verification tool. Our clinic is able to screen for non-covered patients prior to services being rendered, this is saving us huge collections efforts.

Likes Least

I was told I would get a phone call from the implementation team to discuss the implementation process. My contract was signed 01/21/15 today is 02/26/2015 and I have not heard anything from anyone.

Recommendations

We are a medical billing startup and have been able to enjoy the ease of use and functionality. We are looking forward to billing for more practices as our company grows. This is great software to manage multi-practice billing.

 

from First Care
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I like this product. Very easy to use.

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Likes Best

Good customer service. Great help with billing. Easy to use system.

Likes Least

Fax service required extra charge. Scanning documents needs improvement.

Recommendations

Make sure you have good customer service that is available when needed.

 

from ABC CID
Specialty: Other specialty
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Record patient encounters with diabetes and AW visits

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Likes Best

It has a colorful interface.

Likes Least

I have to go all over the site to get info. It won't auto-populate data into encounters or templates.

Recommendations

Look carefully at how many steps it takes to enter/review data in an encounter.

 

from ABC Medical
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

HealthFusion

Ease-of-use

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Likes Best

The system is user-friendly; however, it does not have the capacity to complete advance detailed requirements.

Likes Least

I am not able to complete specific tasks required, due to HealthFusion not being detailed enough.

Recommendations

Have HealthFusion as your last resort before making a decision on an EMR system.

 

from ABC Medical Center
Specialty: Billing services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Billing Coordinator

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Likes Best

There's nothing I like about MediTouch.

Likes Least

The system goes down often. It's very difficult to get accurate billing reports. When calling for a claim status, the insurances usually have complaints about the clearinghouse or they aren't able to view the complete claim.

Recommendations

I would not recommend this software to any other clinic.

 

from Pearl Medical Care Center
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Very user-friendly

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Likes Best

The software is very easy to figure out. It meets our company's needs.

Likes Least

I feel like the scanning could be made a little easier.

Recommendations

Try this one. I think you will like it. It's easy and user-friendly. I actually taught myself on the system with no problems.

 

from PJS Medical Diagnostic
Specialty: Billing services
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Finally a great software program I can understand!

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Likes Best

If I have a problem, it is easy to get a representative on the phone to help. The representatives are pleasant and are willing to walk you through the situation. I think that this is software easy to navigate around, and very accurate with insurance information when checking eligibility.

Likes Least

I do wish it could check more insurance companies.

Recommendations

I think that it is well worth it and meets all billing needs.

 

from Pearl Medical Service
Specialty: Urgent care
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Medical billing

Ease-of-use

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Likes Best

Their customer service is excellent! They are their own clearinghouse, so it makes the workflow from the EHR to the Practice management side easy in terms of billing. The software can be used on a desktop or tablet.

Likes Least

It takes a while to get the hang of the system, but when you do, it's really all good.

Recommendations

If you provide basic care, like a primary care physician, pediatrician, etc., this is great software. However if you need special stuff, like images, etc. for cosmetic surgeons or orthos, etc., this may not be your best bet in terms of an EHR, but in terms of practice management, it is a good system.

 

from Global Imaging
Specialty: Multi-specialty
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

HealthFusion for a Multi-Specialty Group

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Likes Best

The program definitely has some positives. It is awesome not to have to do manual submissions. I also enjoy the real-time eligibility ability. It makes things a lot easier because it auto-populates the patient chart. It is also very helpful in terms of posting that you are able to post the check and apply it out to each patient so you can balance out your payments. They sell the product very well.

Likes Least

Unfortunately, there are many issues with this product. To begin, if you make a mistake with a claim, it's pretty much irreversible. You cannot delete a claim if you make a mistake. It will just sit there out in Never Never Land, showing up on your A/R report. The program has a live chat ability that usually ends in the representative telling us to call customer service anyway after we've wasted 10 minutes trying to make them understand our problem. Posting payments usually ends as a nightmare. Customer service's solution to everything is to "just put it in patient responsibility," which is not what we want to do. Additionally it is completely impossible to submit a claim to the patient's tertiary insurance. Customer service is dumbfounded and has absolutely no solution to doing this.

Recommendations

I work for a multi-specialty group of radiologists, neurologists, and cardiologists. I honestly believe the system would work a lot better for PCP, pediatrics, or maybe even gynecology, but it really is not the best for our group.

 
 
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