ICANotes EMR Software


 

ICANotes is a software solution for behavioral health practices. Its key features include button-driven narrative charting capabilities, which enable clinicians to quickly create documentation.

ICANotes clinical notes can be made quickly and are narrative in form and individualized for the patient. The notes are specific to mental health and contain thousands of pre-existing content generation buttons, which are arranged in clinically logical ways.

ICANotes can also be customized to meet individual practice needs. The self-coding feature automatically determines the highest reimbursable E/M service code support by each generated note.

ICANotes is cloud-based, and it is best suited for midsize to large behavioral health clinics.

 

ICANotes - Auto-post payments
 
  • ICANotes - Auto-post payments
    Auto-post payments
  • ICANotes - Chart faces
    Chart faces
  • ICANotes - Chart room
    Chart room
  • ICANotes - Prognosis notes
    Prognosis notes
  • ICANotes - Progress notes
    Progress notes
  • ICANotes - Comprehensive treatment plans
    Comprehensive treatment plans
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

55 Reviews of ICANotes

 

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Software Advice Reviews (16)
More Reviews (39)

Showing 1-16 of 16

Jillian from GJB Health Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Slightly satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc).

Pros

We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.).

Cons

We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307

 
 

Briouna from UPC
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

It's very convenient for start up companies and small businesses. The tech customer service is always helpful.

Pros

Easy to use.

Cons

Sometimes it takes to long to load.

 
 

Jill from United Psychology Center
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Finally, an EMR worth discovering!

Ease-of-use

Functionality

Product Quality

Customer Support

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.

Pros

I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons

A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

 
 

Kelly from UBHS INC.
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

ICANotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overal is a good product, works well and serves it purpose. However, users complains about frequent outages or screen freezing

Pros

Has good functionality and caters specifically for behavioral health

Cons

Outages and scheduling application is very lacking.

Advice to Others

If pricing is a factor, ICANotes is a good option for its functionality. Other similar software charges 3x more that ICANotes.

 
 

REBECCA from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

ICAN IS OUTDATED AND SLOW.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

ICAN IS EASY TO LEARN AND NAVIGATE THROUGH. THE CUSTOMER SERVICE IS GREAT AND TRY TO SOLVE ISSUES QUICKLY.

Likes Least

IT IS VERY SLOW, THE CALENDAR IS AWFUL AND WE HAVE HAD SEVERAL ISSUES WITH INFORMATION NOT BEING SAVED.

Recommendations

I WOULD DO YOUR RESEARCH AND CHOOSE THE ONE THAT SUITS YOUR NEEDS THE BEST.

 
 

Cassandra from Harmony Health
Specialty: Other specialty

August 2016

August 2016

Not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I think the form letters feature is wonderful but beyond that I am so utterly frustrated with ICAN it's difficult to come up with much I do like.

Likes Least

It never works. It's clear the server space is insufficient for the amount of traffic. I am constantly getting thrown out or having to deal with a frozen screen, regardless of whether I'm at the office or at home. Saturday afternoon is the really the only time ICAN works. Unfortunately, I'm on ICAN on Saturday afternoon because it is too difficult to use while at work. I wish I could get back the amount of time I spend working on weekends due to ICAN's lack of performance.

Recommendations

ICAN isn't worth the frustration. I have to keep Word open during intakes and regular sessions because the only thing I can count on is that ICAN will freeze and stop working.

 
 

Angela from Harmony Mental Health, Inc.
Specialty: Other specialty

August 2016

August 2016

As Admin. Director, I entered all referrals into ICan.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very easy to enter a new client, get a Client ID. It is great for looking up documents, etc.

Likes Least

The calendar is awful. It has to load twice and is very slow. Appointments are made then disappear. This happens too frequently and clients arrive, but someone else has taken their time slot. It is difficult to explain to someone how this happens.

Recommendations

Make sure the calendar is going to work for you. It has many wonderful features like posting client payments.

 
 

Kayla from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

Program should be called Ican't

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

When it works, it's neat and orderly, simple to use.

Likes Least

It has deleted appointments, not saved notes, it's very slow at times, it's got a mind of it's own.

Recommendations

Make sure you shop around before purchasing. This program often freezes, deletes appointments, shows notes as saved but the next day they're gone, etc.

 
 

Amber from Harmony Mental Health, Inc.
Specialty: Mental & behavioral health

August 2016

August 2016

Great concept, flawed delivery.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love the simplicity of note creation. They also have excellent customer service.

Likes Least

The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW. Much of the program operates very slowly, decreasing staff productivity.

Recommendations

Definitely test it thoroughly before committing to it.

 
 

Diane from The Center for Psychology, PA
Specialty: Mental & behavioral health

May 2016

May 2016

It has been extremely frustrating to use this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can't say I like anything best about the product, it would meet our needs if they could increase the speed of the program and make the Schedule portion usable.

Likes Least

The schedule is non-functioning, useless. The support team is available but not knowledgeable about their product and problems that arise from it.

Recommendations

Don't take the tutorials at face value, they work great in training mode but ask to see real time demonstration or ask for referrals of others using their product. I asked for that with this product but was denied, I should have recognized that as a red flag.

 
 

ope from strongtower behavioral
Specialty: Mental & behavioral health

May 2016

May 2016

Numerous, frequent glitches and freezes that slow you down

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Comprehensive documentation capabilities that is specific to psychiatry

Likes Least

Numerous, frequent glitches and freezes that slow you down and impact your productivity negatively.

Recommendations

May not be a bad idea to shop around for alternatives

 
 

Heather from Freedom Counseling Center
Specialty: Mental & behavioral health

April 2016

April 2016

2 years with ICANotes and very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the preset options that are available. I use many of them to speed up note taking. I also like the ability to add my own quick key options. My notes can be done very quickly with this program. I have a Macbook air and it works wonderfully. One thing that is important to me is customer service. I have used the online chat as well as called the support number. I am extremely impressed with the staff. They are fast, friendly, and knowledgeable. I always know when I contact support it will not take long and they will solve my problem.

Likes Least

I think the old 2008 windows interface could use some updating. There is probably a better flow they could come up with for placement of buttons but once you get used to where everything is it doesn't matter. Learning any notes program takes time at first.

Recommendations

If customer service is important to you then this is the company for you. If you like the ability to click on a few buttons and design your own phrases to be in a program you will like this EHR system.

 
 

Prisca from Optimum Mental Health Services
Specialty: Mental & behavioral health

November 2015

November 2015

Frustrating and time wasting due to connection problem

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the layout of the documentation. Technical support are friendly even when my needs are not being met

Likes Least

This product has a lot of technical issues. I spend so much time trying to re-log in. This has been extremely frustrating to work with. This problem started about 2 months ago. I have called technical support on numerous occasions to resolve this issue but there seems to be no progress. I have come to believe that the team is not capable of resolving this serious issue.

Recommendations

Committing to a software is very serious as it is not easy to jump from one to another once established. I would recommend that you talk to other providers or clinics that uses the program before signing up.

 
 

Sally from Sally Kennedy, Ph.D.
Specialty: Mental & behavioral health

September 2015

September 2015

ICANotes over sells it's product and does not deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Know that my best choice was to throw in the towel and cut the losses.

Likes Least

After 8 months of endless problems and little support from technicians, we discontinued using the software. The extra expense of paying for mistakes made by a poorly conceived and slow-running program, for which the technicians and management would not and/or would not remedy, is unfortunate. The vendor refused to compensate for lost revenue due to poor programming.

Recommendations

Stay away. Do not waste your time and resources on this clumsy, slow and poorly designed EHR. Promises made were not kept.

 
 

Dina from Spectrum Behavioral
Specialty: Other specialty

March 2015

March 2015

Good Review for ICANotes

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's user-friendly, customer support is very friendly, easy access and great billing.

Likes Least

It used to freeze up a lot, but it seems like they have been working hard figuring the issue out, because it has gotten better the past few months.

Recommendations

If you are a mental health provider, the billing system is very user-friendly once you've learned to use it.

 
 

Carl from Stephens Counseling
Specialty: Mental & behavioral health

March 2015

March 2015

Best thing I've done to improve my practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has quick and accurate session notes. Many standard statements are pre-programmed onto buttons, and there are many customization options.

The company has a real focus on customer service. They do a great job of advising customers if there are any performance or other problems. Customer communication is outstanding.

I have increased my productivity by as much as two sessions per day in the time I save using this product.

Likes Least

Nothing. The product is easy to use, the interface is intuitive, and the support is outstanding.

Recommendations

Just do it. I l have looked at many other products, and this is hands down the most complete, accurate, and easy to use.

 
 
 
Showing 1-20 of 39

Tina from Port Recovery IOP

February 2017

February 2017

Review of ICANOTES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Always works well and user friendly. Customer support is always available. Staff is always friendly. HAVE USED IT SINCE 2012

Source: Capterra
 

Margaret from Solutions Recovery

January 2017

January 2017

Easy to use with wonderful support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.

Source: Capterra
 

Sara from Center for Sexual and Reproductive Health Psychology
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

IcaNotes for Psychology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros

It's easy to use.

Cons

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

Source: Capterra
 

Shemillia from Creative Behavioral Connections

January 2017

January 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

ICANotes is a great system and it's user-friendly. Although it's set up for mental health and not for an autism clinic, occasionally this I've found it easy to add functions. occasionally this is a great system. The support team is amazing I chat with them online and they've resolved any issues I've come across.

Source: Capterra
 

Tina from Port Recovery IOP, Inc.

January 2017

January 2017

ICANOTES review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had ICANotes since 2012. It is extremely user friendly. The best feature to me is in the notes, where multiple clinicians can access and add to the same client notes.

Source: Capterra
 

Alycia from Embracia Health
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

great program to use and it is easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer representatives and technicians are very helpful and knowledgeable. It is easy to navigate and works better than the other program I use!

Pros

It is easy to navigate and get back to main screen from anywhere in the program

Cons

Changing documents and diagnosis are a little clustered and it not very user-friendly if one is new to this type of program

Source: Capterra
 

Deborah from Bridges' Behavioral Health & Wellness, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes has responded and implemented several options we suggested to improve our service delivery to clients. In addition, ICANotes has added many features to the program to meet the growing demands in the field of behavioral health.
I love the fact this EMR was created by Dr. Richard Morgenstern, a psychiatrist. This program was specifically designed for behavioral health and not a modified version or altered from a medical model template. It is also a plus that one of the offices of ICANotes is within 30 min from our agency. Their staff was available to visit us and provide support when we opened in 2012. I have seen this company grow rapidly in 4yrs. since using this program which as benefited us in our growth as well. I gave ICANotes for every category primarily because it is well deserved for their hard work in keeping up with integration and the ever changing guidelines with coding, billing, and documentation etc., in behavioral health, which has made my life so much easier with running my business.
However, the I gave for the value of money is a double edged sword.....And in no way do I want this to reflect as a negative connotation to the program. The rating is not entirely due to the cost of ICANotes program but also includes regulation guidelines set forth by many Insurance providers. The reimbursement rates set by insurance providers are not increasing at a rate they should be to providing services in behavioral health field. An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery.
**Just an idea.......maybe to see some type of incentive programs offered to exist ICANotes customers who are growing and continue to add clinicians and features to their ICANotes program. That would be great.
All in all, this is a phenomenal program, and I would highly recommend it to all behavioral health clinicians and practices.

Pros

The program does everything we need. All tasks can be completed with the features encompassed in the program.

Cons

Minor issues......
1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone.
2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan into the new one created. This becomes costly if you have a client for 3 years +
Ex. A treatment plan every 6 months for 3 years and an average of 4-5 pages per plan x 6 treatment plans printed for a client, the last treatment plan cumulates to 30 pages. It doesn't allow the plan to start over with a fresh slate for a new treatment plan without including the old ones as well. (Unless I haven't figured it out, which may be the case) :)

Advice to Others

1- It would be great if the electronic signatures were displayed on MacBook. Mine always shows an ERROR msg. Although, the signature is still there on other window computers in the office. I can't print and send docs to other offices with this bc it looks like the client did not sign correctly, with the ERROR msg by the signature.
2- I was recently mad aware the TOPAZ signature pad now has a wireless signature pad. It would be great if it was compatible with the ICANotes program. I have had to replace 2 pads due to the cord becoming twisted from clients signing and moving the pad back and forth. The NEW wireless TOPAZ would eliminate this issue and have saved me $1060.00 for 2 signature pads. And TOPAZ does not offer a replacement cord. There is a charge over $100.00 to send it back to be repaired.
No issues thus far with 3rd party add one, Dr. First works well. I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day. It was a nightmare. Spoke with the tech at ICANotes, I 'll wait for ICANotes to initiate their own fax program.

Source: Capterra
 

George from Villa Rica Behavioral Health
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

ICANotes-- OUTSTANDING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ICN for almost 4 yrs now and I continue to be very pleased. It is an excellent EHR for behavioral health. The format is easy, documentation is quick and also very easy. Training videos are excellent. The staff are exemplary and service could not be better!!. I highly recommend this software. As a very busy child and adolescent psychiatrist, ICN has made my life so much more manageable.

Pros

EVERYTHING

Cons

Not a one

Source: Capterra
 

Julie from Gail Ziv NP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome training Techs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started at the company I'm at in May, due to lack of staff I had a lot of catching up to do. I never have done billing before and if it wasn't for our rep I still don't think I would. She has been helpful and patient with me whenever I need her.
Whenever I have had problem with ICANotes, anyone who answered the phone has been freindly and very willing to help with any matter. I would recommend this to anyone.

Pros

User freindly

Cons

That you can't hit enter when typing in a patient name in search mode and there is to much mouse clicking for a lot of things, otherwise no complaints

Source: Capterra
 

Remonica from Professional Standards of Care, LLC.

December 2016

December 2016

PSC 4 ICAnotes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have reviewed this system for 1 year prior to purchasing. The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb! Last but not least, the customer service is amazing! I can make one call and do not have to be on hold for several minutes and you can also live chat for better assistance. When or if you send an email to a developer or ICAnotes staff, the response time is immediate!

Source: Capterra
 

Jessica from Child & Adult Psychiatry at Lakewood Ranch

December 2016

December 2016

A+ company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

This company is everything we expected and more. Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value!

Source: Capterra
 

Erin from Inroads to Recovery, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ICANotes has been wonderful with their support and training team. Anytime we cannot remember how to do something or get stuck, we call and our questions are answered immediately. I love that when a new employee comes onto the staff, that ICANotes trains them.

Pros

It has all the features we have been looking at for all levels of care.

Cons

How you have to inactivate and activate their chart when they go back and forth from levels of care.

Source: Capterra
 

Amber from Helme Family Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Could Use More Features. Slow at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ICAnotes can be slow to load at times and you see lags especially when billing. Missing the ability to void claims which would be great. Auto post on payments does not always flow well and can make record keeping confusing. Great software but could be better with some tweeks.

Pros

Charting is simple and flows well

Cons

Slow to respond
Billing features lacking
auto post is not consistent and does not post in an organized manner, making your accounting confusing.

Source: Capterra
 

Kayla from Sunrise Behavioral Health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great product overall!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office began using this software 3 years ago when we first opened and ICANotes has been great ever since. The support team is excellent and they are always updating to make new features and improve user experience. If ever there were questions, they were quick to answer all of them. Impressed with the software. It was easy to use for everyone from new employees to seasoned veterans, young and aged. :) Only improvement I would make is to the calendar, but I know they are working on that. :) Great product, highly recommend.

Pros

Ease of note completion, preset prompts and questions for notes and assessments, e-prescribing, support team

Cons

Calendar, not compatible for medical services

Source: Capterra
 

Michael from Family Solutions of Ohio
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

ICANotes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have mixed views regarding ICANotes. The company sent out a representative to address agency-specific needs and did not follow-up regarding this meeting. In fact, an employee of the organization is no longer, and issues are still unresolved.

Pros

Ease of use, access to customer service via online chat.

Cons

Changes are often overlooked or non-significant.

Advice to Others

N/A

Source: Capterra
 

Jared from First Step Inc.

May 2016

May 2016

Excellent Platform for Integrated Care Practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform does require improvements to hopefully navigate away from being accessed through RDP (remote desktop) only, but this among other things the ICA team tackles head on and I cannot say enough about their support team(s) from sales to development and EDI. We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems. We use every feature daily including e-Rx., assessment & clinical documentation, billing and laboratory result integration. ICANotes has nearly every feature for full clinical practice management outside of specific accounting capabilities and a time-clock - everything else happens in ICA. Our practice has been satisfied overall based on our direct experience with the software and our relationships with the people behind it. EHR can be a scary leap to take (especially for the one(s) paying the bills), but I am confident we made the right choice based on our unique practice and needs.

Source: Capterra
 

Connie from Prairie St. John

November 2014

November 2014

ICANotes Tutoring

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am new to the organization and would like to inform you that I appreciate the tutoring emails.

Source: Capterra
 

Matthew from Private Practice

November 2014

November 2014

Excellent Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this EMR for about a year and overall I am pleased. It's not inexpensive but is reasonably priced compared to similar programs. It has reduced time to complete notes. It is nicely customized for psychiatric notes.

Source: Capterra
 

Dina from Spectrum Behavioral

September 2014

September 2014

Friendly customer service.... Freezes on daily basis tho

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The staff is very friendly and do their job quite well... Unfortunately for a year my Icanotes freezes on a daily basis due to "traffic". We even attempted getting a faster internet connection and I was still told it was from the internet connection although it def isn't.
Otherwise it is a great program, friendly staff and easy to use.

Source: Capterra
 

Tom from Cornerstone Psychological Associates, LLC

July 2013

July 2013

"Best Progress Notes"

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had our re-certification evaluation by the state. The agent said they are the "best progress notes he has ever seen". We told him we credit ICANotes. He said to give some credits to ourselves. The program is very user friendly for the therapists. Our office manager has had some difficulties with billing but the company was supportive of her inquiries and assisted her with the glitches.

Source: Capterra