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Ingenix CareTracker EMR Software
 | 1 Review (2.5/5) |
Ingenix CareTracker is a cloud-based software-as-a-service (SaaS) electronic medical record (EMR) and practice management system. The system is designed to address a wide range of specialties within physician practices, inpatient clinics and hospitals, federally qualified health centers, and medical billing services. Ingenix also offers a physician referral tracking network, an online patient portal application , a built-in meaningful use dashboard, and revenue cycle management services.
In addition to core charting, e-prescribing and lab test tracking, CareTracker EMR offers a number of powerful modules that differentiate the system. These include clinical decision support alerts that prompt physicians to perform examinations or tests based on symptoms or diagnoses entered into the system. The system also offers continuity of care documentation that supports information sharing across the continuum of care. Finally, a library of thousands of patient education documents and care instructions. CareTracker PM, meanwhile, offers comprehensive practice management functionality and extremely high first pass pay rates.
Ingenix CareTracker is ONC-ATCB Certified for 2011/2012. In fact, in April 2011, a physician using Ingenix CareTracker was one of the first providers in the country to attest to addressing meaningful use phase 1 requirements. Ingenix offers a Meaningful Use dashboard, which provides a graphical summary of progress toward achieving meaningful use and qualifying for ARRA funds. Ingenix CareTracker also runs on the iPad.
1 Review of CareTracker
This product is fairly easy to use but the training modules are not as informative as I would like them to be. We mainly learned to use it through trial and error. The training modules did a fairly good job of general screen navigation, but as a provider who would be using the program while in the patient rooms I think the training was really lacking. I would like to be able to use the program without having to think about it much, so I can maintain eye-contact and listen to the patient. I find that I have to spend more time concentrating on the screen to see if the program has completed what I last asked it to do. I also spend a lot of time asking the patient to wait while the screen changes. There are some parts, such as reordering prescriptions that need to be printed; these are very cumbersome and time-consuming.
I do enjoy being able to access labs easily, but since the newest update to the software a screen opens and and there are 2-3 movable bars going both up and down and left and right that must be adjusted to see everything, you are never able to see the whole lab result as one. You need to adjust the correct L-R bar to access the up & down bar because it is hidden behind another up & down bar. These do not seem like big things, but they are all time consuming when you are in the room trying to find out what is going on with your patient.
We have also had a problem with the program slowing down early in the morning and mid-day. We are currently in the process of trying to meet with other healthcare providers currently using the program in this area to see if the speed problems are uniquely ours.
I have not found the "superusers" to be very helpful because it is difficult to explain to someone why it matters that a mark on a growth chart is on the 2 yr line rather than the 2 yr 9 mos line. This problem was corrected in the last update but until then the growth chart were largely unusable. I think the "superusers" are probably very good with computers but they don't have a clue what a providers job is so there is never a meshing of the questions and the answers.
We have been using the program since 12/01/2010 and we are all continually very frustrated. I think CareTracker is a good product but there are a lot of things that I feel don't work well enough and I don't feel telling our "superuser" is getting the message to those who need to hear it. When I have to take my notes on the back of a fee ticket and write out my prescriptions by hand and then stay late to put my notes into the system - I feel the system is a big drain on my time rather than a help. I hope that changes.
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