Rated as the best EHR for small to medium-sized medical practices by AC Group, iPatientCare is a Fully Certified (ONC and CCHIT) EHR, Medical Billing/Practice Management and Patient Portal solution available both on-premise and web-based. Its browser-based functionality makes it fully accessible on the go, and ideal for a variety of medical practices, including Family and Internal Medicine, Pediatrics, Primary Care and more.
iPatientCare offers a variety of time-saving and revenue-enhancing features. The system checks patient eligibility, delivers specified lab results and educational information and can even remind patients of their appointments via SMS messaging. It supports iPads and iPhones for hefty point-of-care functionality as well. Physicians can dictate using Dragon, write on iPads using customizable and specialty-focused templates, take photos and annotate on them, capture any charges from home or hospital visits or even write a prescription.
iPatientCare is available as a web-based service (ASP or SaaS) or hosted on-premise as client/server. Its foundation is the rock-solid Microsoft .NET framework, and it can be accessed through a web browser, making it truly mobile. In either case, you own the license and all patient data. We really like this flexibility, and the fact that iPatientCare has no license fee and a "pay-per-use" pricing model that includes upgrades, maintenance and support.
For physicians looking for an easy-to-use, comprehensive EHR, Billing/Practice Management and Patient Portal solution with iPad/iPhone support, iPatientCare is worth evaluating.
Jeffrey from PriMedx Solutions
Specialty: Other specialty
This is a very robust system that keeps changing with the times.
It is so flexible that sometimes we push harder then is reasonable for the upgrades.
For price, ease of use, robustness of the system, and options on accessing (hosted, etc...) there is not a better product in the market.
Gordhan from Macomb Physicians Group
Date: October 2011
Piyush from EMP Claim Solutions Inc
Date: July 2011
Vidhu from Haverstraw Pediatrics
Date: June 2011
Frank from Brighton Center for Recovery
Employees number: 2-10 employees
Most importantly, we've been able to do things that are more valuable than managing paper. With iPatientCare, we can effectively monitor areas so that issues that arise can be analyzed electronically rather than written chart by chart.
Most recently, they've been able to help our data analysts report off the system, a huge advantage to us
Jim from Corinth Family Medical Center
Employees number: 2-10 employees
iPatientCare has actually changed the way I practice. It has made my life a lot easier. Clinical Summary is the page that has all of the patient¿s diagnosis, past medical history; it has a feature to carry forward from the past notes. Everything we want handy is available on the left panel. I don¿t have to go to multiple screens or anything else, I like it because it has more of a dashboard view¿
Lesly from Interventional Pain Management, Monroe, Michigan
As a busy Pain Management specialist, I believe, the EHR should not distract me from my mission to deliver care to my patients. I always loved iPatientCare because of the Pain Management templates and the workflow which is customized to suit to our practice. We are a multi-provider, extremely busy practice. Thanks to iPatientCare Patient Portal, which we implemented recently, that our patients can book their own appointment and fill out our fairly comprehensive questionnaire even before they come to the office! And, iPatientCare Practice Management or Billing System is just wonderful! We love this integrated system as it has increased our efficiencies drastically.
Julie from Health Services Associates
I am so happy with the fully committed support and training of ICD-10 Ready iPatientCare EHR and billing system. From a clinical standpoint, dual coding also helps us identify gaps in documentation, fine-tune CDI specialist activities, and update medical staff queries. Dual coding has helped us to prepare for ICD-10 and mitigate the risk of denied claims which I believe is a perfect requirement for any practice. Completely happy and satisfied with iPatientCare ICD-10 system!
Muhammad from FAAP, FAAC
I have been using the iPatientCare application of ePrescribing Controlled Substances for approximately a month and have had nothing but success. It allows us to be more efficient and gives our patients the convenience of not having to drop off a script at the pharmacy and having to wait. The sign up process was easy and quick. We would recommend this service for any medical practice. Two thumbs up!
K. Ramesh from Ramesh Reddy
We use iPatientCare for medical billing. They are reliable, the staff is knowledgeable, and they help in addressing the day-to-day bill and receiving issues we all face in practice. The staff is very efficient, responsible and courteous, their attention to detail is good. Our account receivables have remained manageable and their integrated software has helped us to keep track of money owed by payers and patients when they come to see us at the office.
Erien from Medical Direct Care, PLC, Total Health and Wellness Family Medical Clinic, Clarksville, TN
We selected iPatientCare based upon the needs and structure of Medical Direct Care.
Timothy from Diplomat in the American Chiropractic Board of Sports Physicians
iPatientCare team is dedicated to make the ICD-9 to ICD-10 transition as seamless as possible and now I feel that I have a huge weight off my shoulders, and we will convert seamlessly by Oct, 1st 2015 in advance of the deadline. I Just gotta love iPatientCare team helping us ¿mark-off¿ one thing from our list of ¿IMPORTANT TO-DO.
Gabriel from Physicians Family Health Service PC
With the addition of iPatientCare, we'll be ready for a smoother running office for the years ahead.
Gloria from Centro de Salud Medico Duarte, Inc
It was a challenge for our practice to find a right solution and adapt with the new system. We were looking for a one stop solution that provides fully loaded features like practice management systems, lab interface, eRx, State immunization registry interface, various medical devices integration and much more. We were amazed to see that iPatientCare EHR provides flawless and smooth navigation that is suitable to our workflow which is similar to any Family Medicine Practice. It has a simple but effective layout.
Anna from Center for Arthritis and Rheumatism LLC
We are a busy practice that just started using iPatientCare. This is not our first EHR but I am happy to say it is the best we have used. As a specialty office we have many different requests to help with the record keeping of our patients. The fact that we utilized other EHR systems in the past, we knew what we needed for our day to day workflow. iPatientCare was very helpful in customizing the EHR to meet our needs and increase our productivity. There training and customer support team are very knowledgeable and friendly. I'm looking forward to long happy future with iPatientCare.
Delinda from Riverside Medical Associates
iPatientCare¿s intelligent mapping and migration utilities from ICD-9 to ICD-10, the dual-coding system made available early enough to get familiar, numerous training Webcasts and documentation, and the agile support all through the final days made it easy for us to prepare for using EHR, charge capture, claims and posting payment. In less than two days of beginning the process with the help from iPatientCare, we are the recipient of payment against our ICD-10 coded claims. While the ICD-10 coding helps improve quality of patient care in multiple ways, efficient and user-friendly iPatientCare EHR and institutional billing solution with UB-04 claims capabilities and their friendly and helping people always ready to go out of the way and help us, more than makes up for the investment (of time and money) by allowing to stay on top of such industry-wide challenges and also the Meaningful Use reporting and receiving incentives much easier to come by.
JUJU from UNHAPPY MEDICAL PRACTICE
USER FRIENDLY SYSTEM ON FIRST GLANCE
VERY VERY SLOW DESPITE HAVING HIGH SPEED INTERNET
SCREEN TO SCREEN TRANSITION TAKE A FEW SECONDS
TAKES FOREVER TO ENTER MED LISTS AND SEND PRESCRIPTIONS
ITS 2015 AND THIS EHR WORKS ONLY ON IE, WHICH IS NOW ALMOST OBSOLETE WITH WINDOWS 10, DOES NOT WORK WITH GOOGLE CHROME, OPERA OR BETTER BROWSERS
THE IPAD VERSION IS JUST FOR KICKS, YOU CAN VIEW SOME OF YOUR EARLIER NOTES
PRIMEDX WHO GOT US STARTED WITH IPATIENTCARE HAVE BEEN USELESS. I SUGGEST NOT TO WASTE TIME TRYING TO USE 3RD PARTY VENDORS SELLING SOME ONE ELSE'S SOFTWARE.
THEY WERE OF NO HELP FOR CLOSE TO 2 YEARS, AND HAVE NOTHING BUT LIED TO US ALL THE WAY.
THE TECH SUPPORT DEPT IS 2/5 AT BEST. OFFER VERY LITTLE HELP AND EVEN WHEN THEY DO, ITS ALWAYS OUR FAULT.
THE ONLY STEP LEFT IS TO FIND A REAL EHR SOFTWARE AND TRANSITION OVER ASAP
BEWARE OF THIS PRODUCT!
John from John M Pramenko, MD, P.C.
Pros: quick response times to urgent problems, Many robust capabilities, very good interface between EHR and billing software.
Cons: Promised improvements to some functions do not appear with new versions. It is not easy to know who to contact about major software design suggestions. The software seems to require a lot of memory on the server even for a very small practice like ours.
Sidney from Internal Medicine and Psychiatric Services of the Piedmont, PLLC
Have bee using ipatientcare software since 2010. Each version of the software has gotten progressively better. Very easy to use.
Trenda from Advanced Healthcare Center
When Advanced Healthcare Center choose iPatientcare for EMR, I did very little in the system, so what I needed to know and do was very simple and I had no issues with it. Several months ago I became Office Manager and knowing this system became very IMPORTANT to me. I can truly say that whatevery issues you have, they are right there to fix, help, instruct, and show you how to do what's needed to be done.
The staff have been nothing but Excellent and it doesn't matter how big or small the issues are they are there and if you're speaking with someone who maynot know the answer and can't fix the problem at that moment, they make sure the right person contacts you right back and assist you in the needs of your practice.
When we was looking for a new software company, of course you heard the best reviews from all you spoke with in the way of references but I don't know you and my answer agrees with the rest, Excellent.
Aret from 165 Summit Internal Medicine Clinic PA
iPatientCare is an excellent product for complete practice management. We use iPatientCare for all of our record keeping and practice management needs. The software is easy to use with great customer service support. I would certainly recommend iPatientCare to other physicians.
Remil from JSMPA and PCP
The software provides the features we need to run our practice smoothly. It could be more user friendly in terms of application flow. I like the fact that the company is always looking to update the system and be compliant. Your customer service is outstanding. They get back and resolve tickets right away. I wish Ipatientcare will provide a summary of the changes before rolling out a new version.
Beth from DocJosh
IpatientCare has been quick to develop functionality, but slow to develop good usable functionality. For example, they still do not have a good search engine for finding the right ICD-9 codes. Let's hope that the engine behind ICD-10 is more elaborate.
It does "cookie cutter" visits quite nicely. It is not well built for the internal medicine practice with 8 problems templated.
The Erx is clunky, but usable. It's document image management is better than others I've seen on the market.
I tried their PM a few years ago, and it was a totally immature product. Once burned, will probably never go back since the financials keep the business alive.
I find it difficult to work with support due to the English dialect difference
Jonathan from Jonathan Alley, DO, PC
I used iPatientCare for 9+ years and have been extremely pleased with it until that last 9 months or so. The software support office was changed to new management, and the new organization was NOT pleasant to deal with, was NOT supportive, and seemed to have NO intention of helping me with problems. The old support leadership might not have always provided satisfaction, but they did try to help and worked hard to understand my point. The new leadership seemed totally to not care....just so long as I sent money in. I was so disappointed, I switched to a different EMR and wish I hadn't been forced to do that. I really appreciate the versatility of the iPatientCare system, and the immense freedom if afforded me to customize my charting. it was great.