iSALUS EHR Software


 

iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible via the internet.

iSALUS’ EHR reports a first-submission claim rate of 98%, which helps decrease the time and effort spent correcting claim mistakes while also ensuring that physicians get paid for services rendered.

iSALUS EHR is completely customizable and is specifically designed to adapt to each specialty and individual practice workflow. Typical implementation takes 60 days or less and Meaningful Use can be achieved within 90 days, so practices can quickly be fully-functional and receiving federal stimulus incentives.

As a Web-based system, iSALUS EHR is easily accessed through the cloud, giving physicians the ability to keep track of scheduling, patient details and financial data anytime and anywhere.

iSALUS EHR is physician-created and developed with over 15 years of experience within the EHR/EMR industry.

 

 

iSALUS EHR - Patient chart
 
  • iSALUS EHR - Patient chart
    Patient chart
  • iSALUS EHR - Initial evaluation
    Initial evaluation
  • iSALUS EHR - iScheduler
    iScheduler
  • iSALUS EHR - Daily note
    Daily note
  • iSALUS EHR - PT note
    PT note
  • iSALUS EHR - Vitals screen
    Vitals screen
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

28 Reviews of iSALUS EHR

Showing 1-20 of 28

 

from JL Solutions
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

This software has been extremely easy to integrate in our office. Thankfully they customized so many areas to make it fit into our practice. Many of the features are built for Medical Offices, but they customized it to work with our Chiropractor practice. I think the engineering and integration team at iSALUS has been a huge bonus.

Pros

The software has been very reliable compared to previous software that we have used. There has been little to no downtime whatsoever.

Cons

There are a few areas of the product that are inconvenient and that is being unable to delete charts that were done in error, as well as, deleting accounts that are no longer needed. Having to use Internet Explorer, from an IT standpoint, has been a huge downside. Is this a deal breaker? Absolutely not.

 
 

from VIP NeuroRehabilitation center
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

Review of Isalus EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice.

Pros

Easy scheduling. Nice customer service.

Cons

The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice.

Advice to Others

This product is only free if you don't ever need help. It is really frustrating to set everything up, do the free portion of the training only to find out that it is actually cost prohibitive for a small practice because the reality is that you will end up needing help and it will cost you. I think the idea with the business model is that they will get you set up, then rope you into paying for the service because you will have already invested so much time in training.

 
 

from Opt-2-heal Physical Therapy LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

Excellent option, great support, flexible packages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Quality
Support

I'm still in inital stages of setting it up for my practice. So far, I have had a very positive experience in terms of timeliness, organization and direction with the set up process. I am being trained to navigate and customize the software to my needs. I'm looking forward to completing this process and becoming alive soon.

Pros

Easy to navigate, training videos, customized taining videos are very helpful. This program is unique in the sense that it offers the flexibility to operate with solo provider at very affordable price to a multi provider of office type practice. Offers completly paperless options, ease of scheduling through phone or laptop from anywhere.

Cons

minor issues of customization of templates is unavoidable

Advice to Others

highly recommend this software for startup practices due to affordability, great basic setup, possibility of customization

 
 

from Jennifer Logston Counseling, Ltd.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

iSalus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

The EHR software has a lot of great features and templates for ease of use. It does take a little getting used to, but there are multiple links to get refreshed if you forget the right path for completing a task. iSalus gives you the option of doing your own billing with several package price points, or taking care of your billing for you. They are not heavy in the sales side, but truly listen to your needs and guide you toward cost effective options.

Pros

Customer Service is great. You are assigned someone from both the EHR side and the billing side to assist you with onboarding and set up. They are very responsive to questions.

Cons

Takes a while to learn all the functionality of all the features, less intuitive than it seemed at first. But is does have lots of options for finding the information you need.

 
 

from Lifeworks Unlimited Pediatric Therapy Services, LLC
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

Your practice at your fingertips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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iSalus is very easy to use, with customized features and easy to navigate drop down menus and pre filled items for your practice making it worth the expense in exchange for the amount of time you save. It also has a mobile app which can be utilized to document on the go using your mobile device's voice dictation feature.

Pros

Everything

Cons

The time it takes to complete customizing.

Advice to Others

I'd go for it!

 
 

from Ketamine health centers
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

EHR review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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Quality
Support

N/A

Likes Best

The pricing and amount of functionality of the software where it's selling points.

Likes Least

I found the software was not as robust as other offerings in the marketplace.

Recommendations

I recommend that everyone demo each EHR record software in order to assess whether it fulfills their needs.

 
 

from Triangle Family Physical Therapy, LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

Difficult to Navigate through SOAP Note!!

Ease-of-use

Functionality

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Value for Money

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Likes Best

The scheduler and patient registration system are extremely user friendly and easy to navigate!

Likes Least

Sometimes, things you select to place into the SOAP note do not populate on the Summary. It is also annoying to have to navigate to a different page to access Exams and Templates for the Objective data, while everything else is on the Assessment screen. You also have no way of seeing what exams and templates you have put in without navigating to some other History page...just cumbersome!

Recommendations

Call the help guys as many times as you need to in order to understand how to navigate through a "simple" SOAP note.

 
 

from Lighthouse of Hope Counseling Center
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Exactly what we needed!!

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

It is comprehensive! We love the product...it is very comprehensive covers all of are needs. It is also perfect for a small office the initial investment and on going costs are something we could afford.

Likes Least

Launching the product was rough....the follow up the the person Shawn, could have been better, he was great when I called him, but since we did not know what we did not know..made it a little frustrating. Learned alot on our own. HOWEVER the billing person was AWESOME. He was available, even after our training.

We did not realize how much WE had to do to get insurances set up. so it took a while.

Recommendations

Get a launch schedule up front schedule all trainings and get an understanding on how to follow-up.

 
 

from sanctuary east ltd
Specialty: Mental & behavioral health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Happy with the ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
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Support
Likes Best

The customer support has always been quick to respond and very helpful. I like that our trainings are always recorded and avail for us to review at any time. As well as the access to videos and webinars.

Likes Least

I both like and dislike that it is web-based. I don't like that it is only compatible with Internet Explorer and that sometimes adjustments need to be made to our browser settings in order to get full use out of the software.

Recommendations

Make sure that it is compatible with your browser. Web based is a plus as it doesn't take up any space and is accessible from any location.

 
 

from LeGrand Associates
Specialty: Other specialty

iSalus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Great support is provided to both learn the system and fix problems.

Likes Least

Sometimes it is difficult to get all of it to work when using a different computer.

Recommendations

Try it out; look at everything they have to offer.

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

It meets our needs but not easily

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It is a complete package of services.

Likes Least

It is not intuitive at all, and that makes it difficult. It is also a big problem that there is no Android platform.

Recommendations

It needs to be intuitive and work on current platforms.

 
 

from Indiana Health Group
Specialty: Other specialty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy learning product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Quality
Support
Likes Best

The product is easy to access and go between scheduler and EMR. It's easy to find what you are looking for in the EMR (ex. - letters, prescriptions, etc.). Search is easy.

Likes Least

After the most recent update, you can't save Country in patient setup. You can't close out of a patient after you just pulled them up in the EMR. I like to close each patient out when I'm done so I make sure not to save any notes, etc. under the wrong patient.

Recommendations

Give it time. It seems like a lot to learn at first, but it's actually pretty self-explanatory, and anything you want or need to do to can usually be done. You just might need someone to come out and train you.

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Mental health practice software for the 21st-century

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

iSalus is a fully integrated software that provides the practice with an expansive billing system that are fully integrated. Additionally, iSalus' support staff is readily available to help when any concerns arise. I have been quite impressed with the ease of software use and the professional support staff that have made my transition to working with iSalus a breeze.

Likes Least

iSalus is a wonderful product that combines many elements that are required to run a successful mental health practice. Thus far, I have yet to encounter any dilemmas or problems. My only wish is that iSalus worked natively on Macintosh computers. I also would like to see more iPad and iPhone integration.

Recommendations

The software does have a bit of a learning curve; however, the support staff are excellent and are dedicated to helping clinicians understand the nuances the software. After just one 20-minute training session, I was ready to begin using the software in a productive manner.

 
 

from Indiana Health Group
Specialty: Other specialty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I am an office administrator and use iSalus in every aspect of my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support
Likes Best

iSalus replaces appointment books, receipts, etc., making patient check in/out, taking payment, receipts, etc. much easier.

Likes Least

I'm not a fan of some of the changes that occur (without warning), and when I open iSalus, I have to go through all the training before I can check in patients. Many of the changes are great, but it seems like when one change occurs, a few others (which were working well before) will have problems. Ex: Unable to enter data in certain areas that I could before.

Recommendations

It is a wonderful system and extremely helpful in so many areas. Be aware that changes can occur at any time.

 
 

from IHG
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

User friendly EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Ease of use and accessibility via iPhone

Likes Least

Some difficulty using prescription writing capabilities

Recommendations

Great customer service. Every time I have called, they have resolved my problem quickly and professionally.

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

User-Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

I like all the information you are able to store in the e-documents and EMR.

Likes Least

Not being able to keep a unfinished communication up, while being able to go to the iScheduler to check a patient in.

Recommendations

I don't have any recommendations. I find it very easy to use!

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Learning a new EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Support
Likes Best

Customized for use in my field and for the needs of this office. Easy to use!

Likes Least

There is only an application for iPad and nothing for Android users.

Recommendations

Make sure that you don't have to tweak every function of an EMR for your use.

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

A bit clunky, but it gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Support
Likes Best

The online feature and the ability to access it from outside the office. I also like the wide range of features and options.

Likes Least

I don't like that the wide variety of features makes the system seem overwhelming. I also don't like that it is only compatible with Internet Explorer, as I can't access iSalus from any Apple products. As far as the system being clunky, sometimes it is slow, and I don't like that I'm not able to multitask and toggle between different sections/tabs. I don't like the redundancy in the notes; when filling out a treatment plan, why won't it populate based on the past visit? why fill out the treatment plan every week as opposed to just writing an updated note?

Recommendations

Shop around and make sure to request a demo to evaluate whether the product meets the needs of the facility.

 
 

from Indiana Health Group.com
Specialty: Billing services
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Patient Accounts

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

Easy to use.

Likes Least

The statements that are printed out for patients. Also, the amount of clicks everything takes.

Recommendations

I would make sure this software fits your practice. Sometimes, I feel that this software pertains to more of a medical practice instead of therapy.

 
 

from Indiana Health Group
Specialty: Mental & behavioral health
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

My final review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

I have learned how to use it and have learned to adapt; it seems to work.

Likes Least

Sometimes, when I try to get on communications, it times out.

Recommendations

Not sure. I do not have enough knowledge to make a rec.

 
 
 
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