iSALUS EHR Software


 

iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible via the internet.

iSALUS’ EHR reports a first-submission claim rate of 98%, which helps decrease the time and effort spent correcting claim mistakes while also ensuring that physicians get paid for services rendered.

iSALUS EHR is completely customizable and is specifically designed to adapt to each specialty and individual practice workflow. Typical implementation takes 60 days or less and Meaningful Use can be achieved within 90 days, so practices can quickly be fully-functional and receiving federal stimulus incentives.

As a Web-based system, iSALUS EHR is easily accessed through the cloud, giving physicians the ability to keep track of scheduling, patient details and financial data anytime and anywhere.

iSALUS EHR is physician-created and developed with over 15 years of experience within the EHR/EMR industry.

 

 

iSALUS EHR - Telehealth
 
  • iSALUS EHR - Telehealth
    Telehealth
  • iSALUS EHR - LCSW intake forms
    LCSW intake forms
  • iSALUS EHR - LSCW Superbill
    LSCW Superbill
  • iSALUS EHR - Psychiatry exams
    Psychiatry exams
  • iSALUS EHR - Psychiatry summary
    Psychiatry summary
  • iSALUS EHR - iPhone compatibility
    iPhone compatibility
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

24 Reviews of iSALUS EHR

 

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Software Advice Reviews (22)
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Showing 1-20 of 22

April from At Home Rehab, LLC
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

System is very difficult to navigate. Support staff offer little to no real world application guidance. They keep telling us that once we get the hang of it, we will like it. We've been actively using this system for 2 months now and it has gotten prog

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do yourself a favor and shop around. You will be kicking yourself for signing on to this system, just like I am now.

Pros

Pricing. The only part of this system that is good is that it is cheaper than all the others. You def get what you pay for here

Cons

Navigation, screen setup, support responses are canned and rarely helpful, unable to delete things that aren't correct

 
 

Jay from Synergy Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Not good for the Small practice wanting Instant accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

@ $/month / per doctor, nothing beats its functionality.
Powerful structure - can expand easily
Modifiable - For a fee (some incl. in initial purchase), iSALUS can make the Notes section meet you personal needs so taking thorough notes does not interfere with pt care/attention.

Cons

The accounting does not update in real-time. This means a receipt you give the patient will ONLY include their payment (without the balance) OR it will include EVERYTHING EXCEPT the payment they just made.
Printing a statement with the patient's or insur. previous payments requires navigating through approx 4 windows, LITERALLY. Even finding their balance requires almost that same degree of navigation. ...and even then, is this their PRESENT balance, or do I need to wait for the day's-end "batch closing" to know what the REALLY owe.
There is VERY LITTLE that is intuitive about this program. Having used Medisoft, Office Ally's EHR, Autumn8, and evaluating numerous others, this program was made by accountants not clinicians.

 
 

Jessica from Alcona
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software and options for mental health clinicians, one of the best I have tried. Good customer service.

Pros

Easy to use, great screening options, forms.

Cons

Price of software for billing services

 
 

Lyndi from Center for Counseling and Integrative Health
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

iSalus for Private Practice Psychologist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!

Pros

Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

Cons

Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

 
 

Chris from Revive Rehab
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Big disappointment!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When shopping for an EMR and Billing solution, the Isalus sales staff were the best. But it was a classic case of over-promising and under-delivery. I admit, I am not a billing clerk, just a therapist. But I have used 4 other EMR programs for other companies in the best. Office EMR is overly complicated, in terms of the number of clicks or steps required to complete any action. On any given screen or section of the program, there are lots of icons and tabs, but nothing is intuitive. Worse than that, when you are learning the system, they provide long boring video tutorials with way too much detail about what every single button does. They don't provide written directions or quick start guides. So if you watched that video 3 months ago, you have nothing to refer to. They want you to watch the video again and again. Honestly, who has time for that? I have had the unfortunate experience of needing technical support because a session note disappeared, or a claim could not be found. The IT department has been very slow to respond. Since they are in another time zone and seem to quit at 5:00, there is a slow response time. When I first signed up for the program a year ago, I was told the program would run on other internet browsers within two months. That 'alternative fact' is still not true after a year of new promises that were not kept. We are not pleased that this system has not increased our reimbursements from insurance companies. That was the main reason we were willing to go ahead and commit to them. But with all the headaches and disappointments, our company is planning to move to a more user friendly product that will run on something besides Internet Explorer. The cumbersome set up and procedures for session notes and evaluations is one of the most difficult I could imagine.

Pros

Friendly sales staff created great initial impression.

Cons

Difficulty of completely all tasks within the system. So many steps that have to be remembered due to user-unfriendly nature of the system and overly-complex set up. This reminds me of when I started using a IBM-style computer decades ago (before Apple came out with a user friendly operating system) and got the C: on the start up screen. The system is that un-helpful. Staff referring you to watch a video when you have a situation. If the videos were short and to the point, that would be help. They are not.

 
 

Donald from Clearviewplus - MDpf
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

satisfactory

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very good support and applications. Specific information about areas of interest.Very insightful. Ease of use.

Cons

Representative attitude and ease of navigation. Initial follow up with support with the software very minimal.

 
 

Patrick from Rowan Tree Medical
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Isalus Kicks the Can

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Isalus talks a big game RE customization but we've used them for 5 years and nothing ever improves. They also engage in billing strategies that at best are suspect and at worst, by some people, might be classified as racketeering.

Pros

no pros.

Cons

you have to use a 3rd party vendor to do anything extra and they charge a fee for each one

Advice to Others

stay away - though in truth - most emr companies are bent on ruining medicine

 
 

Catherine from Holistic Care and Recovery, Inc.
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

iSalus Electronic Healthcare Software is well designed but the company needs to battle technical pitfalls...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the software but it only runs off of internet explorer and the program crashes frequently (necessitating new log-in)

Pros

Good customer training personnel

Cons

Internet Explorer is the only browser you can use...
The program very prone to crashing...

Advice to Others

Wait a while and purchase after iSalus reacts to the current implementation problems/ issues.

 
 

Rebecca from Podiatry Associates of IN, PC
Specialty: Podiatry
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Wonderful Product and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The iSalus integrated software has great functionality and is easy to use. The support is prompt and knowledgeable.

Pros

I love the look of the product. The product learns and builds lists according to most common choices within the system.

Advice to Others

iSalus has all of the features of some software behemoths at a fraction of the cost. It is worth a look no matter your practice size!

 
 

Jeremy from JL Solutions
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been extremely easy to integrate in our office. Thankfully they customized so many areas to make it fit into our practice. Many of the features are built for Medical Offices, but they customized it to work with our Chiropractor practice. I think the engineering and integration team at iSALUS has been a huge bonus.

Pros

The software has been very reliable compared to previous software that we have used. There has been little to no downtime whatsoever.

Cons

There are a few areas of the product that are inconvenient and that is being unable to delete charts that were done in error, as well as, deleting accounts that are no longer needed. Having to use Internet Explorer, from an IT standpoint, has been a huge downside. Is this a deal breaker? Absolutely not.

 
 

Melanie from VIP NeuroRehabilitation center
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Review of Isalus EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice.

Pros

Easy scheduling. Nice customer service.

Cons

The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice.

Advice to Others

This product is only free if you don't ever need help. It is really frustrating to set everything up, do the free portion of the training only to find out that it is actually cost prohibitive for a small practice because the reality is that you will end up needing help and it will cost you. I think the idea with the business model is that they will get you set up, then rope you into paying for the service because you will have already invested so much time in training.

 
 

Ritu from Opt-2-heal Physical Therapy LLC
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Excellent option, great support, flexible packages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm still in inital stages of setting it up for my practice. So far, I have had a very positive experience in terms of timeliness, organization and direction with the set up process. I am being trained to navigate and customize the software to my needs. I'm looking forward to completing this process and becoming alive soon.

Pros

Easy to navigate, training videos, customized taining videos are very helpful. This program is unique in the sense that it offers the flexibility to operate with solo provider at very affordable price to a multi provider of office type practice. Offers completly paperless options, ease of scheduling through phone or laptop from anywhere.

Cons

minor issues of customization of templates is unavoidable

Advice to Others

highly recommend this software for startup practices due to affordability, great basic setup, possibility of customization

 
 

Jennifer from Jennifer Logston Counseling, Ltd.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

iSalus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The EHR software has a lot of great features and templates for ease of use. It does take a little getting used to, but there are multiple links to get refreshed if you forget the right path for completing a task. iSalus gives you the option of doing your own billing with several package price points, or taking care of your billing for you. They are not heavy in the sales side, but truly listen to your needs and guide you toward cost effective options.

Pros

Customer Service is great. You are assigned someone from both the EHR side and the billing side to assist you with onboarding and set up. They are very responsive to questions.

Cons

Takes a while to learn all the functionality of all the features, less intuitive than it seemed at first. But is does have lots of options for finding the information you need.

 
 

Marie from Lifeworks Unlimited Pediatric Therapy Services, LLC
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Your practice at your fingertips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

iSalus is very easy to use, with customized features and easy to navigate drop down menus and pre filled items for your practice making it worth the expense in exchange for the amount of time you save. It also has a mobile app which can be utilized to document on the go using your mobile device's voice dictation feature.

Pros

Everything

Cons

The time it takes to complete customizing.

Advice to Others

I'd go for it!

 
 

Francisco from Ketamine health centers
Specialty: Mental & behavioral health

August 2016

August 2016

EHR review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

The pricing and amount of functionality of the software where it's selling points.

Likes Least

I found the software was not as robust as other offerings in the marketplace.

Recommendations

I recommend that everyone demo each EHR record software in order to assess whether it fulfills their needs.

 
 

Moyo from Triangle Family Physical Therapy, LLC
Specialty: Physical therapy / rehab

August 2016

August 2016

Difficult to Navigate through SOAP Note!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The scheduler and patient registration system are extremely user friendly and easy to navigate!

Likes Least

Sometimes, things you select to place into the SOAP note do not populate on the Summary. It is also annoying to have to navigate to a different page to access Exams and Templates for the Objective data, while everything else is on the Assessment screen. You also have no way of seeing what exams and templates you have put in without navigating to some other History page...just cumbersome!

Recommendations

Call the help guys as many times as you need to in order to understand how to navigate through a "simple" SOAP note.

 
 

Kim from Lighthouse of Hope Counseling Center
Specialty: Mental & behavioral health

February 2016

February 2016

Exactly what we needed!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is comprehensive! We love the product...it is very comprehensive covers all of are needs. It is also perfect for a small office the initial investment and on going costs are something we could afford.

Likes Least

Launching the product was rough....the follow up the the person Shawn, could have been better, he was great when I called him, but since we did not know what we did not know..made it a little frustrating. Learned alot on our own. HOWEVER the billing person was AWESOME. He was available, even after our training.

We did not realize how much WE had to do to get insurances set up. so it took a while.

Recommendations

Get a launch schedule up front schedule all trainings and get an understanding on how to follow-up.

 
 

David from LeGrand Associates
Specialty: Other specialty

February 2015

February 2015

iSalus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great support is provided to both learn the system and fix problems.

Likes Least

Sometimes it is difficult to get all of it to work when using a different computer.

Recommendations

Try it out; look at everything they have to offer.

 
 

Samantha from Indiana Health Group
Specialty: Other specialty

June 2014

June 2014

Easy learning product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is easy to access and go between scheduler and EMR. It's easy to find what you are looking for in the EMR (ex. - letters, prescriptions, etc.). Search is easy.

Likes Least

After the most recent update, you can't save Country in patient setup. You can't close out of a patient after you just pulled them up in the EMR. I like to close each patient out when I'm done so I make sure not to save any notes, etc. under the wrong patient.

Recommendations

Give it time. It seems like a lot to learn at first, but it's actually pretty self-explanatory, and anything you want or need to do to can usually be done. You just might need someone to come out and train you.

 
 

Kathy from Indiana Health Group
Specialty: Other specialty

June 2014

June 2014

I am an office administrator and use iSalus in every aspect of my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

iSalus replaces appointment books, receipts, etc., making patient check in/out, taking payment, receipts, etc. much easier.

Likes Least

I'm not a fan of some of the changes that occur (without warning), and when I open iSalus, I have to go through all the training before I can check in patients. Many of the changes are great, but it seems like when one change occurs, a few others (which were working well before) will have problems. Ex: Unable to enter data in certain areas that I could before.

Recommendations

It is a wonderful system and extremely helpful in so many areas. Be aware that changes can occur at any time.

 
 
 
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Marti from Minnesota Voice & Speech Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Joining the 21st Century

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did.
We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d.
We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have).
In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why:
-I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day.
-I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies.
-EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments.
-Printing invoices is slick. All I had to do was find an envelope vendor!
The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen.
The support team has been TERRIFIC.

Pros

Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

Cons

Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

Advice to Others

I recommend going on line with one part of the product at a time. We began with scheduling and EMR, added Billing MD later. It worked slick!

Source: Capterra
 

J from Mental Health of America
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am only a user of the software. In both situations , The employer requested vendors to modify software to be used by mental health practitioners. In contrast to PIMSY, This software lacks intuitive use , extremely poor customer support even for simple things such as printing off reports and provides no tutorials on how to use the software. My colleagues wrote up the instructions for how to get in and out of the modules. Yes, I'm writing this out of frustration, but I need to use it every day, and printing out one report should not take more than an hour and a half. Sometimes treatment plans have to be provided to outside sources such as court. I can write up what I need faster than inputting it and processing it in this system.

Pros

The scheduler and mobile application. It's limited but I can see who is scheduled for my day.

Cons

Customer support and the inability to edit my progress notes and treatment plans. And, training.

Advice to Others

Make sure your vendor understands its promises. If it states I can modify medical software for mental health practitioners, it better be able to do so. And, I am only talking about simple requirements such as print functions, accessibility , written instructions , And help desk support for users.

Source: Capterra