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Overall customer rating: Customer rating:

 (296)

 (55)

Recommended by: Recommended by:

84% of users

72% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“We started Kareo and it completely turned my life around. Easy-to-learn software, friendly and knowledgeable staff and reasonable pricing. I just love it.”

- Mary Bean, Ambrose Mobile Health Care

“This is a full-system EHR, which is all Web-based and easy to template for your own unique needs. It completely frees the practice of paper charts and the need to have on-site servers. It is continually upgraded and does not cost the practice any money at all.”

- Adam Levy, MD/University of Nevada School of Medicine

Most negative review: Most negative review:

“It can’t do what I need most times without 10 steps. It’s too hard to interface with, difficult to do payments and difficult to find payments.”

- Marquita Catallo-Madruga, Agility Physical Therapy and Sports Medicine

“It’s very slow. There is a lack of flow sheet support. It’s very clunky. Now that we have grown, I see a lot of wasted time dealing with the program.”

- Steve Watry, MHC

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Monthly subscription fee for each user login.

Cloud-based deployment: Free software with no subscription fee.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required.

Upfront costs: Upfront costs:

Additional fees for implementation. This could include special integrations, customizations and data migration.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

No fees apply.

What does it cost?: What does it cost?:

Applications:

Electronic medical records: Electronic medical records:

Medical billing: Medical billing:

Patient scheduling: Patient scheduling:

Patient portal: Patient portal:

Electronic prescribing: Electronic prescribing:

Medical imaging: Medical imaging:

Lab orders and results: Lab orders and results:

Financial reporting: Financial reporting:

Ease of Use:

Overall customer rating: Customer rating:

 (296)

 (55)

Most positive review: Most positive review:

“This program is so user-friendly. I was able to start billing my paper claims on the first day, and most of my electronic claims within 48 hours.”

- Robin Scott-Tripp, Mountain View Medical Billing

“User interface is well-designed and easy to navigate. We’ve had a great experience with documentation and interface with our third-party billing system.”

- Jeff Oster, The Cherry Valley Foot and Ankle Clinic

Most negative review: Most negative review:

“Sometimes it’s impossible for me to figure out what reports are where. There are too many options and too many trial-and-error clicks before I get to what I really want.”

- Rajesh Patel, ESP

“It slows down in the afternoons and I sometimes have to sign out and log back on to get things moving.”

- Jennifer Flinn/Mid-County Hematology & Oncology

Support:

Overall customer rating: Customer rating:

 (296)

 (55)

Most positive review: Most positive review:

“I cannot say enough about the support team of Kareo. They follow through with any issue, they always have an answer [and] they are friendly, knowledgeable and professional.”

- Margaret Nolan, Lillian R. Graf, M.D.

“Online education, a support line, chat, and a forum group: all the answers and training you need are at your fingertips.”

- Adam Levy, MD/University of Nevada School of Medicine

Most negative review: Most negative review:

“Hold times need to be improved, and some of the support staff I feel know less than I do. Long hold times and no answers are becoming the norm.”

- Jessica Hicks, Grandview Physicians Billing Service

“Poor to non-existent. There are always issues, and Practice Fusion makes you go to [its] preprinted Q&A, which resolves little to nothing.”

- Sharon Davern, Sharon Davern MSED, LP, LMFT

Phone support: Phone support:

Available during regular business hours.

Available during regular business hours.

Online case submission: Online case submission:

Included in subscription fee.

Available to all users.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.