MacPractice DC is an integrated suite of on-premise medical office products designed for small to midsized chiropractic offices. It offers an ONC-ATCB certified electronic health record (EHR), practice management and patient scheduling applications. It also includes an inventory module for keeping accurate counts of supplies and an attachment module for inserting digital documents into patient files.
Inventory can be tracked based on items used during a procedure or during audits. Users can generate inventory reports and scan item barcodes as needed. Incoming supplies and invoices can also be tracked using this module.
MacPractice DC’s EHR includes a patient portal, lab integration and three native mobile applications. The iEHR app lets users check lab results, view clinical and demographic data for patients and flag Meaningful Use requirements. The Clipboard app permits patients to complete registration forms via a tablet, which are then imported into the EHR, and patients can check in for their appointments via the Check In app.
Laura from Lifetime Chiropractic
Employees number: 1 employee
Completely custom forms.
Decent tech support
Being able to print an entire treatment plan
No visit counter so you have to do this manually. Slow. It runs worse in busy times and shuts itself down routinely. God forbid you and a staff member try to use it at the same time. They blame everything on your computer and your network when it's clearly the software that jams up the whole system. This wasn't a big deal when my patient volume was really low, but if you want to grow, it will frustrate you. The insurance estimating works sometimes for some codes on some insurance companies. Those cool forms you customize to make charting take less than 15 min/pt cost to have them created AND are a big part of the reason it takes so long for EMR to load. You have to pay extra to load the program on multiple computers. I haven't found my requests or recommendations make a difference- 7 years later and still no visit counter. Seriously, who makes a chiropractic software that doesn't count visits??
Dennis from Everett Chiropractic Center
Employees number: 1 employee
I have been with MacPractice since their original formation. Always professional, and always as helpful as possible, they have been a pleasure to work with. The staff, with very few exceptions, has been stellar in their grasp of the fine details and their quick resolution of issues; Their tolerance of my ignorance is commendable. It takes patience on their part because many of the answers are available online but calling or using the online chat is so easy, I just do that. As an Apple guy, I do not want to know all the details about the software: I want it to do my work for me without getting in my way, intuitively if possible. The MacPractice folks understand that and anticipate most every need.
Features that I can pick and choose from when and if I need them. Each integrated with the others to improve functionality and support that can address my issues as fast as they come up.
Software development is a constantly changing world of capabilities and compatibilities. When the ability to do something (any computer task) is not seamlessly lined up with the simplest and easiest way to get work do in the office efficiently it can sometimes be more trouble than it's worth to learn the 'shortcuts'. Offering choices need to be anchored to the process of deciding which choice to make. "There are many different ways to do that", doesn't help.
Know what you want the software to do for you and ask the questions that will apply to your own situation. This software is a Cadillac that can be driven like a Toyota just fine most of the time. Switching back and forth between Toyota and Cadillac features can be tricky (it's an art).
Marc from Schneider Centre
Specialty: Plastic & reconstructive surgery
Employees number: 2-10 employees
Tech support inappropriately had our office update to the new OS that is unsupported by MacPractice. This caused us to have to incur thousands in costs for wiping and reinstalling older OS. Macpractice even though they admitted culpability, would only offer us free support for 2 years to cover our financial outlay of costs.
They refused to put us in touch with management.
They refused to take care of the problem their support staff created.
You get what you pay for.
Their contract only allows for arbitration in Nebraska. Gee wonder why. Perhaps previous experiences.
Doug from Doug Lewis Dentistry
Nothing. Very difficult software to navigate. Many tabs to click to complete a simple task. The conversion process was AWFUL. We lost a lot of our information. We were not able to take X-rays bc the "Windows bridge" never worked. We were advised to buy a new X-ray system. The software demos are completely false.
The software for dentists and the customer service at MacPractice is awful.
MacPractice is very misleading. The videos available to watch for demonstration are totally misleading. The company does not want to talk to their clients if there is a concern. Only when they want your payment.
Josh from Lake Country Chiropractic
Customer service was pretty good... which is good because you will use them a LOT!
Everything. I used MacPractice for two years before I switched. Every once in awhile I have to go back into it for past notes/patients and every time I do it reminds me how much I hated using this product. Even spending 5 minutes back in there pretty much ruins my entire day. Best advice I can say is (if you're a DC at least) STAY AWAY!!!!!
Make sure you try it before you buy it. The demo makes it seems really easy and slick, but once you pay for it, you realize that EVERYTHING is an add on which would end up costing you thousands more dollars to get everything. Plus, none of the notes templates (you know.. the thing doctors love spending tons of time doing everyday) are actually done professionally. You pretty much have to design them yourself. Oh and there is a fee in order to actually have them put your notes together for you.
Meg from Lawson Family Chiropractic
The customer service is usually polite, but the knowledge of the system varies. some know how to fix a problem , but others are just as lost as I was on some things. I've used this system since 2010, but with ICD-10 update they're not ready for chiropractors!
I am unable to print a reciept for daily procedure without first putting in charts and applying procedures. Account statements are confusing to read and patients don't understand them. Takes too long to chart a SOAP per patient. If you schedule people every 30 minutes or longer, you might be okay, but as a DC that's just not financially feasible! The new ICD-10 update doesn't let you put 12 codes on claim. They say only 4 per procedure, but if you put in 98941 3-4 regions you will need to use more than 4 codes to be reimbursed. Somehow it's possible to enter separately the 12 codes, but it's very time consuming..not user friendly. They have been "working on this feature" for several months and I really don't think they're going to fix it.
Make sure the software is user friendly for chiropractors. MacPractice is great if your an MD or Dentist, but not user friendly for busy DC offices. If you see few patients and don't mind spending more time charting than seeing clients, get this system.
Paula from Wave Dental Spa
It's clear and fairly concise. I like the graphical component.
It can't do a lot of reports. We would like to print recalls simply.
Come and see it in action. Learn the basics from other users.
abe from hamilton county chiropractic
Terrible experience, system regularly crashes during busy hours, daily notes don't save once you enter them in. the paid support has no idea what they are doing and instructed my office how to do things incorrectly costing us a lot of money. paid 6,000 for the system but have lost well over $30,000 in damages from the system. Tried to stick it out even though there were a lot of problems from the get go but can't afford to lose any more money from this awful software company.
Brenda from Martinez Chiropractic
I do agree that for the most part they have very good customer service. As for the software program parts were ok but we had to wait and wait and wait before we could fully use the I-pad on the floor. We always had all kinds of errors popping up on the server so many that they had to actually write a program just to monitor them and still never got it fixed. Caused all kinds of problems! Mac would say it's not us it's Eidon then Eidon says nope not us it's Mac. Felt like I was playing ping pong! So much frustration for 6K not including all the extra's that go with it. Dropped them after just 1 yr. SAD! Now we have purchased the read only and now having problems getting EOB's from the clearinghouse they use called Capario. Please think twice before purchasing this software. Wasn't written by Chiro's so that should tell you something. We learned the hard way. Apple equip is GREAT!
Michael from Swank Chiropractic
I've been with the MacPractice software every since it started. The best part of the company is the support. If something is wrong or need additional training there are there for the busy office.
There are on-line videos for every part of the software. There is EHR, EMR, iPad and iPhone apps for schedule and patient information entering live with the patient. There is voice to text in the iPad version. And, videos pictures, documents test results and digital x-rays can be linked to each patient and viewed on on iPad in the treatment room with the patient.