For small independent practices seeking a cost-effective, fully integrated solution to both improve patient care and streamline practice workflow, industry leader McKesson offers their latest system, McKesson Practice Choice.
McKesson Practice Choice is a complete solution that includes electronic health record (EHR), medical billing and patient scheduling. This web-based system features an attractive, user-friendly interface and provides busy medical offices anytime, anywhere access. It's really well suited for small to mid-sized practices with less than 10 physicians in a number of primary care specialties.
McKesson Practice Choice is ONC-ATCB certified for meaningful use and includes built-in Critical Quality Measures that let providers review their practice to ensure the office is meeting the right requirements. Smart Note Technology is also built into the system, giving physicians the ability to complete a progress note and then fill in the remaining sections automatically, all from a single screen.
Physicians and office staff use simple button navigation to move through all areas of the software, from clinical documents to patient schedules to billing. This ensures that patients move smoothly through their visits and their updated records can be accessed at anytime throughout the appointment. There's also the ability to connect to health information exchanges (HIEs) to improve collaboration even further.
McKesson Practice Choice is a great option to review if you're a small medical practice looking to create a more efficient, profitable practice without sacrificing patient care.
Linda from Peace health/Vancouver,Wa
Portfolio size: 101 or more users
I honestly can say nothing positive.I am a traveling nurse and have used many EMR systems.This system caused me so much grief and lost data, unscanned meds, shutdowns, HIPAA violations, etc.
It crashes or freezes daily It loses data and is not secure. I was charting and noticed another nurses name at top of screen, meaning I was logged in as her. That's not supposed to happen, and IT spent two days trying to sort it out so it would not happen again, but a week later, it did happen. The feature where you can swipe an ID failed, and I was logged on as a CNA. I had a feeling something was amiss, and sure enough, it was. Doctors are unable to access it from other locations, causing them to resort to telephone orders, which are rarely acceptable these days due to chance of error. It takes literally five minutes or more just to log in and get to a screen you can work with. The lab section is like a wave of colors; no normal values are included for reference. Scroll down the age, and you're going to get a migraine from the graphics.
Just be honest. Maybe the company will replace it with a better or updated version.
Norina from Rainbow Pediatrics of S FL, PA
Portfolio size: 2 to 5 users
My VAR has been exceptionally helpful, but McKesson Practice Choice was the worst thing I could have purchased. The tutorial to entice you into buying the pediatric product was so good. They definitely "talk the talk" to lure you in, but in reality, the problems are astronomical. The pediatric templates are okay; a lot of customization needs to be done, but some have completely wrong statements.
The software is always shutting down or freezing out the screen, and I lose notes every single day! We built a new office and purchased all new computer equipment and have the best internet options available (our VAR built our server, so we made sure we had all the correct specifications before purchasing and installing MPC). McKesson always tells us it's our internet, but we are online all day long verifying insurances and accessing medical websites. My husband is always doing online banking, and his medical practice has no issues with his software (we share an office, but he is in a different specialty), and we never get kicked out or frozen out of anything else.
And the templates have a lot of big mistakes. First, the growth curve: if a child is 11 years, 11 months, it plots at 11 yo. It should be plotting at 11 years, 11 months, which is closer to 12 yo than 11 yo. That's a big difference in weight and height percentages, especially if you are following obesity, short stature, or failure to grow.
Next, the 2, 3, and 4 yo well templates read as "well term infant in no distress," and there is a fontanelle line on the physical exam. Seriously? Did anybody check this before it was put out for purchasing?
The psychiatric part of the exam has spirometry results on that line; you've got to be kidding!
Who wrote these templates? Was there no check and balance system in place before these were printed?
And there are so many grammatical and punctuation mistakes. If I need to print out a note for a specialist or insurance company, I need to go back and clean up the note, grammatically correct everything, and fix punctuation before I can send it so that I don't look like a bumbling idiot. I can't stand the fact that my notes read like a 5 yo learning grammar or punctuation, but there is simply no time to make my notes right. I only clean them up when I need to print it out.
McKesson does not care. They keep turfing the problems back to us: they refuse to fix the older child growth curve (but the 0-3 yo growth curve plots out properly: a 9 month, 15 day old plots out at 9 1/2 months, not 9 months, so why can't they fix the older child growth curve?). They refuse to fix the templates. I finally found and spoke to someone at McKesson who deals with the templates, and she promised me twice she would have someone get back to me, but - you guessed it - no one ever did (even my VAR called them, and they have not acknowledged them or returned their calls), and they refuse to see if the problem is on their end.
We have spent several thousand dollars with our own IT person, and a second opinion also, and they both say it's MPC.
You can sense my frustration, but I have been dealing with this since August 2014, and nothing has changed. My VAR said I was the fist person to purchase this cloud-based software from them, and because of all the problems, I am their last. They are not even offering it to other practices until it gets fixed (if it ever gets fixed!).
Susan from Tarrytown Podiatry, PC
Portfolio size: Single user
I like the accessibility. I am able to access patient records and my schedule from anywhere.
I dislike that I have to go through a VAR instead of dealing with McKesson personally.
Look seriously at this program. McKesson seems committed to improving the program. There is an update almost every month that helps to improve the program.
Kathie from Kristine M. Duffy, M.D.
Specialty: Ob Gyn / women's health
Portfolio size: 2 to 5 users
The support mechanism for the staff is one of the most gracious and kind - not to mention intelligent, and they are open to input from product users.
I was hoping the product would remain simplistic in nature, as we are a one-physician office and hold paper charts, but I am a lone wolf.
If feasible, visit an office using the product or sit in on a webinar showing its usability.
Kimberly from James R. Herron, MD, Ltd
Date: September 2013
We are a small Internal Medicine practice with one doctor. We have been using Practice Choice for a year now and have loved it. It is very easy to use and very customizable to our practice. The implementation was very personal and tailored to our office workflow. Our implementation specialist worked with us to make sure that we understood how to use the system and all the ways that we could customize the notes to meet our needs.
I have really loved the customer support from the McKesson team. They are always so pleasant to speak with and work to resolve any issues or questions we might have right away. They also really listen to what practices say and take our input to heart, trying to better the system all the time with the monthly updates.
The staff at McKesson has made the transition to a new system painless and easy. Our office workflow is also streamlined and we are able to manage our patients betters. Having an integrated system has meant having all the information at the tip of our fingers when a patient calls or comes in. We are able to offer a higher quality of care because we are not having to spend time flipping through paper charts to find past labs, radiology, or immunization records. I can't say enough about the system and the customer support. I would highly recommend this system to anyone looking to get an EHR!
Stephany from Ovilla Medical
Date: September 2013
We have been using this cloud based product, along with Relay Healty (prescribing module), for 2 months and find its not as reliable as it states. It has the ability to be a great product, but Practice Choice and Relay Health are busy pointing the finger at who's fault it is that your notes were lost, or your system went down, or you are unable to get refill requests through the online system.
Patients will not tolerate this "sorry, our system is down routine" on an hourly basis! When we complain about how often we encounter errors and get knocked out of Practice Choice, we are reminded of how unsteady the Internet can be and it's just something you have to "adapt" to when working with cloud based products. When I connect to Lytec, for billing or adding new patients, I use the Internet to connect to my server. But I'm not constantly being kicked off the server because of the instability of the Internet. We are a family practice office, with two locations, and I have used Lytec (also a McKesson product) for 15 years. Practice Choice is the EHR module that is to "talk" to Lytec. As of today, it is sharing very little information!
Implementation has been difficult! Instead of a team of people stating "before you go live let's clean up your Lytec junk and move forward", they go live and just let the problems begin. I have to go through our VARS in order to talk with anyone at McKesson to voice a concern. Their customer service is not always professional. I pray daily I have not made a mistake going with this product.