Medflow EMR is a complete electronic medical records (EMR) system designed specifically for eye care. Although ophthalmologists are Medflow’s target market, the program can be used by practices providing both ophthalmology and optometry. The system is available as either a standalone EMR or as a complete EMR and practice management (PM) system to manage billing and patient scheduling. The program is 2011/2012 ONC-ATCB certified to allow eligible providers to qualify for ARRA stimulus payments.
Medflow has built-in templates designed specifically for ophthalmology, including retina scans and surgery, cataracts, glaucoma, digital drawings, eye measurements, LASIK procedures, and more. ASC and optical modules are also included in the base package.
The program is suitable for eye care practices of all sizes, ranging from solo practices to large groups with 50 or more doctors. Medflow can be used as a hosted solution or installed on-premise using a Microsoft SQL server. The HL7 interface enables the system to integrate with devices and existing practice management systems. The image workflow management module is very straightforward and suitable for image-intensive ophthalmology practices. The integrated patient portal enables patients to complete intake forms online, saving time and eliminating paperwork.
Medflow has been developing ophthalmology-specific EMR software since 1999 and is a recognized leader in ophthalmology software. Medflow has more than 2,400 ophthalmologists using its software on a daily basis. Due to its popularity and focus on eye care, Medflow is a vendor we feel comfortable recommending to eye care practices of all sizes.
Victor from Eye Physicians of Central Florida
The EMR has all the information needed for complete exams as well as specialty exams. Interface is busy but once you get used to it, it is very easy to navigate.
Awful customer service and support. The last update that was issued on December 8th had an unknown interface change with our GE billing software. On January 5th, we still have not been able to submit claims due to MedFlow's error. GE never requested any changes to the billing interface. MedFlow seems nonchalant about this problem, a problem that has prevented us from submitting claims for over 3 weeks now!
Look at all the competitors available. No system will be perfect but hopefully there are other products with better support than this one.
Joanna from Kraff Eye Institute
Date: June 2013
Robert from The Eye Center of Central PA
Date: May 2013
Mark from The Eye Clinic - duplicate submission
Date: May 2013