Easy to install, easy to learn and easy to use, Mastermind PM was designed by physicians, office managers, billers and staff over a two-year period. So, it operates just like your practice.
Adding a physician, a specialty or even another location is done in minutes. It easily supports multiple locations and just about any specialty including allergy & asthma, cardiology, ENT, pediatrics, podiatry, chiropractic, urgent care, all primary care such as Ob/Gyn, family practice and internal medicine, and more.
Designed for a busy office, Medical Mastermind is ideal for practices looking to replace existing inadequate software, antiquated paper systems, or wanting to streamline processes and improve collections and revenue.
Mastermind PM provides an extremely intuitive interface and logical workflow. The billing functionality is equally robust and reduces turnaround time for insurance payments. Unique pre-collections option keeps your costs down while speeding up collections.
Available as a hosted (SaaS) or client server (local) solution, Mastermind PM includes automatic free updates and unlimited support for the life of the product. Not ready for EHR? No problem. Add this functionality with the flip of a switch when you are.
Competitively priced, we are not free but by no means the most expensive. Mastermind Practice Management is a great fit for providers of all specialties, practices sizes and number of locations, and for billers seeking a flexible, unified, powerful solution.
Amber from Gainesville eye associates
Employees number: 6 to 10 employees
The software itself it pretty good. Very functional.
Customer service used to be fantastic until they got bought out. Now calls go to voicemail but no one calls you back.
You need to find one that is very functional AND good customer support.
Marc from Marc J Kayem MD
Specialty: Otolaryngology (ENT)
Employees number: 2 to 5 employees
Great initial demonstration. Actually had me convinced that this system would be good for us. I was fooled.
Horrible customer support. Always told that their support lines are closed (we are on Pacific Time, they are on East coast time). After 2 PM, zero support. No after hours support. Support team member's voice mails are always full. We started with them in October 2015, and I am writing this review in March 2016. You would figure that 4 months would be enough to get our billing working. My gross income has dropped by 40% (4 months prior to starting with them, compared to 4 months after starting with them). Their servers are on Central Time, so our wait times are always off by 2 hours (patients that are placed in a room have suddently been there for 120 min). There is absolutely no option to enter address for non-US patients. So if we have a non-US patient (which is not unusual for our practice), we have to enter our own business address, otherwise we can't close the visit for the patient. We were told this would be fixed soon (5 months ago). We have had major issues with billing, having been unable to get claims paid for Medicare Northern California. Their support staff were unable to figure out the problem, until my staff figured it out. They had the wrong PTAN number. When my staff tried to change it, they could not, as only the company could do that. When we called to get it changed, we were told our support was suspended because we did not make our final payment for the software. I tried calling them to let them know that our cash flow was almost non-existent because of being unable to bill insurance based on their errors, but I called at 1:55 PM PT, got only voice mail options, then when I tried calling back at 2 PM, had a new voice mailed that stated that they were closed! I am now at the point of wanting to call my credit card company to see if I can get reimbursed on the purchase price of this poor product.
Stay away! Unless you are on the East coast, have saved a lot of extra cash to cover for a significant loss of income as they try to set up your billing, and your practice never sees non-US patients, this system will give you much more problems than solutions.