MindLinc is an ONC-ACB compliant ambulatory behavioral health electronic health record (EHR) system suited for practices of all sizes. This software can be installed both on-premise and in the cloud.
MindLinc is a comprehensive EHR system that can be integrated with call center, scheduling, clinical care, billing and claims management, regulatory management and outcomes management.
This system features referral management, crisis intervention-intake, medication management, case management, outcomes management, forms-document designer and more.
The treatment planner integrates patient-specific, discipline-specific, multidisciplinary treatment plan and progress notes. MindLinc also offers industry standard assessments and evaluation instruments including more than clinician and client rated scales.
MindLinc also provides a reporting and dashboard feature, which helps executives, managers, executive staff and clinicians an interactive and parameter driven reporting and create it as per the end-user need and allows them to run and re-run reports.
Katie from CenterPointe Hospital
Specialty: Mental & behavioral health
Employees number: 501 to 1,000 employees
It is specialized for mental health providers, which is uncommon.
Interface is not chart-based, so to move between progress notes and patient demographics, such as when returning a patient phone call, the user must back all the way out to the main menu and open a new screen. It is not at all conducive to a psychiatrist's workflow. My other very great concern is that each time an update to the system is required, small problems in other areas of the system crop up. After one update, for example, the system started dropping medications from patient medication lists. This resulted in denials of refill requests by staff, who couldn't tell that the medication was meant to still be current. Another SNAFU like this was when the prescription writer stopped properly calculating the number to dispense, instead automatically putting "30" every time, leading a number of electronic scripts for the wrong disp# and multiple calls from pharmacies. I could give literally dozens more examples of things that have gone wrong with it. At this point, I have a collection of kludges and workarounds for broken processes in our implementation of Mindlinc.
Make sure to do a live demo. That alone would allow you to see that this software is awkward to use in a clinical setting. Don't let your administration choose software without consulting the staff who will be using it.