Netsmart’s myAvatar Suite is an industry leader in enterprise behavioral health software. The comprehensive electronic medical records (EMR) and practice management (PM) suite is used by all types of behavioral health organizations, including substance abuse providers, psychiatric hospitals, community mental health centers, methadone clinics, , managed care organizations, and state mental health systems. The system is used in both outpatient and inpatient settings. myAvatar Suite is 2011/2012 ONC-ATCB certified.
Netsmart myAvatar Suite is a comprehensive, fully-integrated suite that manages all aspects of behavioral health care. The system is offered with more than 20 modules that cover patient records, treatment plans, progress notes, billing, scheduling, financial reporting, pharmacy management, e-prescribing, document management, workflow automation, order entry, and other functions. MyAvatar delivers an unparalleled user experience via its workflow automated Consoles. They allow end users easy access to client data as well as one click data entry. The system is available as either an on-premise or web-based application, providing customers the flexibility of installing the program on their own servers or accessing it remotely over the web.
myAvatar is scalable and is in use by clinics with hundreds of providers providing care in multiple locations. Netsmart’s “Connected Care” approach enables providers to share and collaborate on patient information. The system is also Health Information Exchange (HIE) ready.
Netsmart has more than 18,000 customers and takes a very progressive approach to development of myAvatar Suite, becoming the first behavioral health software system to earn Complete HER Ambulatory and Complete EHR Inpatient from the Drummond Group. Netsmart has also been a recipient of the Davies Award Commendation for Excellence in Computer-Based Patient Records.
Theresa from Centerstone
Specialty: Mental & behavioral health
The software can be customized to meet state and federal requirements. Avatar has the capability to allow individual users to change screen requirements to meet their daily workflow needs and screen shots. Avatar has a forms format that is compartmentalized keeping data protected from view of client or staff that is not authorized for medical history( i.e. receptionist does not view prescriptions and social history). Screens can be adjusted for color blindness, poor vision and put in an work flow order. Customer support was professional and were often able to make corrections with in the day.
The issues we have experienced is some documentation not being put on the server. Difficulty with learning to navigating to find the needed forms. A document may be listed by abbreviation in the creation of document but when looking in the clients clinical record it may be listed differently in two areas, such as to edit or to read current information with different titles. This lead to lots of confusion when the users tried to explain to the IT department which form was not working. There is also a lot of unnecessary repetitive drop downs such as type of note, when it was in schedule and 3 places on the document. Avatar is difficult to have multiscreen shots to see a completed note when following up with a current service. The timers for informing clinicians of upcoming work need improvement this lead to a lot of unbillable services.
The error screens have a place for the user to update IT and many clinicians were able to pull up the document they were working on when restarting the system if they knew that the error occurred.
Freda from Wellmore
Specialty: Mental & behavioral health
It is 'robust'. That is to say that if you have the resources to have IT staff dedicated to customizing this product it is very configurable and can house and product data reports to a great extent.
The software is a beast; not supportable in house by people that are not IT brainiacs. Of equal importance is that the Netsmart business model is not financially unsustainable for any operation other than a state or large hospital system, Everything is a separate module, not well integrated either and each have separate implementation, annual user and annual licensing costs. On top of all of this it is not user friendly or intuitive for staff at ALL!
Stay away! Stay far away! This product is over priced, not user friendly and once you have sunk hundreds of thousands into it, you are stuck.
Kenneth from UCLA
Specialty: Other specialty
Nothing at all, this product literally has no redeeming qualities.
Completely ridiculous formatting that requires an extraordinary number of extraneous keystrokes to enter even basic information.
Stay away at all costs. Do a google search about the Avatar program and check out the NYT times article about the experience of San Francisco using this software. My experience has been even worse than what was described in the article.
Melissa from Manatee Glens
Date: June 2013
We are a behavioral health company serving all ages. We implemented Avatar in 2009, and upgraded to myAvatar six months ago. The upgrade was very simple and fast (approximately 5 hours), and no problems occurred. They provided a manual for the staff that showed the difference between Avatar and myAvatar, and no other training was required.
Rebecca from Henderson Behavioral Health
Date: May 2013
We weren’t just looking for the right software product, we were looking for the right
partner. We replaced components of our legacy back end practice management software with MyAvatar’s Practice Management (PM) and Clinical Workstation (CWS) solutions; also modules like MobileConnect, which allows its more than 200 clinicians to take and submit electronic notes securely from the field without having to come to the office. It’s gotten rave reviews from the staff. Netsmart is constantly improving their product and has made it possible for us to move forward and successfully receive "Meaningful Use" stimulus dollars to help pay for our EHR initiatives. They are a very good vendor partner for Henderson.