myEvolv by Netsmart is an integrated EHR solution that incorporates a robust accounts receivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral & mental health facilities, child, family & social services agencies, and providers serving individuals with intellectual & developmental disabilities.
The system is ONC-certified, making users eligible for sizable annual stimulus funding from the government, ensuring they’re fully prepared for upcoming coordinated & accountable care initiatives, and guaranteeing avoidance of future financial penalties. To further simplify the process of using new software and defray up-front cost, Netsmart offers multiple, flexible options for implementation and licensing, from faster out-of-the-box solutions to extremely customizable setups.
myEvolv can be hosted and maintained on-site at any facility or by Netsmart at their secure data center. The software is a completely web-based solution, accessible from both computers and leading mobile devices while still remaining in compliance with the strictest security standards. myEvolv also boasts native functionality supporting Multisystemic Therapy & other evidence-based planning models in addition to sophisticated client & foster parent portal solutions.
Netsmart provides over 30 years of business experience serving customers across 49 states nationwide. myEvolv clients benefit from a detailed, user-friendly customer support tracking system, allowing them to communicate with a veteran tech team. The client portal also allows access to an extensive knowledge base of tips, as well as a message forum for existing clients.
Katie from PATH Inc
Specialty: Other specialty
Employees number: 101 to 500 employees
We implemented myEvolv 12 years ago, both clinical and financial, and both the software and our organization continue to expand our opportunities for new ways to meet industry changes. Netsmart (and prior to that, DeFran) has always been a leader in having software ready to meet any industry required changes, well in advance of a needed date, so all testing can be done by agencies. They provide great methods of communication between all agencies so we can share concerns and solutions. Netsmart provides regular webinars and emails to agencies to keep us informed on what is occurring and what is being developed. The software works great between the clinical and finance interface. As a System Administrator that covers all aspects of the system, I feel I have the ongoing training, communication, upgrades, and support to keep my agency flying.
At times, getting to the right support person is difficult. The Help Desk format has changed a few times over the years and now, how you write a request for assistance is very important....and sometimes you need to send multiple reminders before you get a response which is relatively new. I think the slower response is due to rapid growth within the support area and they are not ready for the volume, however, it is still frustrating to the user.
Determine a core implementation group and visit agencies, similar to your own, and observe how they use their system. Find out how they administer the system inside their agency. Think about what types of data you want to get out of myEvolv and if you have the staff to accomplish this. This is a Sql database with tremendous potential but you need someone to access the data IF you want custom reports. Phone calls are not enough - do site visits or pay an agency to send their System Adm to do a demo at your agency and answer questions.
Susan from Cayuga Addiction Recovery Services
Specialty: Mental & behavioral health
Employees number: 21 to 50 employees
The Evolv system itself if actually quite user-friendly to the front line worker
We purchased this software about 18 months ago and we still are not able to use many of the clinical and financial functions. Although the Netsmart Project Manager has been very good to work with, she is unable to get her company to deliver the resources to make the product fully operational. Many promises are made and little attention to fulfilling commitments While the clinical support was sometimes ok, we have had several instances where documents that were completed have mysteriously disappeared from the clinical record.
If you value your time and money, find another vendor. Deadlines and expectations mean nothing to this company