Nextech Software


 

For over 17 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and orthopedic physicians, and is used by approximately 7,000 providers and 40,000 office staff worldwide.

The web-based, multi-platform system has a native mobile app where physicians can check appointments, view patient profiles, and access all EMR information from anywhere. The iPad app is built to recreate the feel of a paper charting system, integrating patient photos for personalization, and allowing physicians to draw directly on photos and images. Doctors can flip through patient documents as if they’re paper, view lab results and make to-do lists from the app's dashboard view.

As a modular system, Nextech is adaptable to a practice's individual needs. Additionally, the system is pre-configured with customizable forms and specialty-specific content. There's an optional patient portal available so patients can update their information from anywhere, whenever it’s most convenient for them.

 

Nextech  - Preconfigured specialty specific content
 
  • Nextech  - Preconfigured specialty specific content
    Preconfigured specialty specific content
  • Nextech  - Fully integrated EMR and PM
    Fully integrated EMR and PM
  • Nextech  - 3D smart stamping
    3D smart stamping
  • Nextech  - 3D diagrams
    3D diagrams
  • Nextech  - Patented native iPad app
    Patented native iPad app
  • Nextech  - NexTech iPad EMR
    NexTech iPad EMR
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

81 Reviews of Nextech

Showing 1-20 of 81

 

from Aydin Plastic Surgery
Specialty: Surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Practice Management made Easy with NexTech

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Likes Best

It is visual friendly. Quick to learn and navigate. Great practice management and EMR. Ability to integrate with other systems.

Likes Least

The reporting needs improvement. Conversion reports and return rates are not easily measured via NexTech.

Recommendations

If you want a smooth transition or are considering switching practice management systems, stick with NexTech!!

 

from Wilmington Health
Specialty: Internal medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Information on NextGen Software

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Likes Best

I like the fact that you can go into multiple screen to do charging and send result right to the Doctor.

Likes Least

They're very helpful and are willing to help the client with the software.

Recommendations

Take your time and get to know the software work and ask question if needed

 

from Sunset Cosmetic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Too Expensive and Too Complicated

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Likes Best

Tremendous capacity to collect data and analyze data

Likes Least

Extremely complicated to use; very steep learning curve; company charges you for everything, poor customer support

Recommendations

Look for a cheaper, simpler, more user-friendly software

 

from Mazin Dhafir, MD
Specialty: Dermatology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Nextech Dermatology Software is VERY adaptable!!

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Likes Best

With Nextech software I can make changes any time I want. I will be honest as a Nurse Practitioner who wasn't all the computer savvy, it took me awhile to learn it, but the younger personnel at Nextech were able to walk me through the process. The possibilities with this system are endless. That being said, you do have to program it to fit your needs. At first, I complained about that, but then I realized I had to make it work for our own individual practice. The staff at Nextech helped me get through ALL the Meaningful Use stages and I am very grateful to the staff at Nextech for all their great support.

Likes Least

You have to make up your own stampers which is time consuming. I wish Nextech would give new dermatologists who buy the software the basic stampers they might need to start their practice right away. There are so many dermatologists that are using this software that they could just work with them and get a general consensus on what are the most common stampers needed.
If the new dermatologists didn't like the way something was written, its very easy to make changes or edits. There are also four other areas called assessment, medication, procedure, and a line for discussion or education. Even those areas could be preprogrammed to the most common statements. This would help the new dermatologists get started.

Recommendations

Look at other software. I looked at so many, more than a few times. No one has the flexibility that Nextech has. People here in Buffalo, NY are using an old software company that is not the least bit changeable. They tell their customers right up front that they are NOT going to customize for anyone and they mean it. Some of the doctors who use this software tell me they stay after work four or more hours after patients are done, just to complete their notes. Medicare stipulates that you have to be able to give your patient a copy of their visit. With Nextech, our patients visits are sent to the portal right after the appointment is made. When we finish with patients, we go home.

 

from Somerset Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Nextech is very user friendly.

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Likes Best

Nextech is very user friendly. I like that you can do the same task in many different ways.

Likes Least

I would like it if Nextech contacted us when there is a new update available. Sometimes it is months before we realize we are using an outdated version.

Recommendations

Go to the NexEdge meeting in Florida. Great seminars with hands on training and help.

 

from Michael Meininger, M.D., P.C.
Specialty: Plastic & reconstructive surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

NexTech Review

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Likes Best

There are too many to list but my top three reasons are:

1. I like how it is specific to our specialty of plastic and reconstructive surgery and that there is more way than one to get the same task accomplished.
2. Their customer service, from technical questions to administrative questions. Anytime I have reached out to our Account Rep., she has responded within 15 minutes.
3. Last but not least "Edge". Can't wait to sign up for next year's, just trying to find time to register. If you didn't go to their first conference last year, you should make a point to go or have someone from your office attend. Very informative, interactive and entertaining as well.

Likes Least

There is nothing at this time that I do not like about this product.

Recommendations

It helps to have a staff that is up to date with technology or at least willing to learn in order to utilized the software properly and benefit from everything that it offers.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

System is User Friendly

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Likes Best

The system is user friendly. It is easy to use and has a lot of great features for tracking and reporting.

Likes Least

There is no save button. What you put in or what you take out is final.

Recommendations

To think about the flow and how to make it as user friendly as possible so that we may service out patients better.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

A first time user's review.

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Likes Best

It is very user friendly and helps the practice keep patients organized; allowing the flow of the day to go as smoothly as possible.

Likes Least

There really are no complaints I can currently think of regarding this system.

Recommendations

The recommendation I would give is to evaluate the software in real-world scenarios.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

medical receptionist

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Likes Best

The vendor is reliable and the product is user friendly and effective.

Likes Least

Have not run across any issues as of yet. Still trying to adjust to some of the features and see where more can be used to add to office efficiency.

Recommendations

Check EMR vs. paper needed. For example the consents able to be signed electronically vs scanned in.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great and easy to use!

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Likes Best

The software is very self explanatory and any issue I have had has been resolved very quickly by technical support. Any interaction I have had with the customer service with Nextech has been exceptional.

Likes Least

I wish it was easier to import documents or PDF files into the patients chart without having to print them and then rescan.

Recommendations

I would talk to the staff at Nextech to make sure you know all that they have to offer. If you think Nextech is providing something your practice needs, they probably do, you just don't know how to activate it. Thumbs up!

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

User friendly practice management!

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Likes Best

I like the functionality of this software. I really like how the screens are laid out, very user friendly. The vendor is open to suggestions from the people that actually use it.

Likes Least

I wish that some of the reports could be more specific, or that I was able to tailor the report to my exact needs (ex: sometimes you can only search by input date, when payment date is what is needed.) Nothing is perfect :)

Recommendations

Nextech is very user friendly! There are many resources available so you can use the software to its full potential. If you can navigate the internet, you can easily use Nextech!

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Director of Marketing Nextech Review

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Likes Best

I like the variety of reports you can generate to properly track the demographic, revenue history, and type of patient.

Likes Least

While there is a large variety of reports, it is not always user-friendly and straight forward when it comes to generating the report with the information you desire. It does take a bit of trial and error.

Recommendations

My recommendation would be to confirm that the software you are considering is the proper fit for your type of practice and workflow.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

NexTech is easy to use and navigate!!!

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Likes Best

I really like NexTech software for a few reasons. Being the only full time coder at a busy dermatology office I sometimes will code multiple dates of service on one date. If a claim is sent with the wrong date it will be rejected by the insurance company. NexTech will stop your claim before you can send it and ask if you're sure you want to bill on a date that the patient wasn't here. This saves time, money and headaches for not only coders, but billers. I also really like that NexTech will give you a pop up when patients are in post operative periods, so you don't forget your modifier!!

Likes Least

I can't find much I dislike about this product without it coinciding with user error. The Hide zero balance bills over 3 months old check box is extremely helpful when you're searching for unapplied payments. I do wish the button would reset when moving from one patient to another because there are times when I am wracking my brain trying to figure out why a certain patient has no claims sent, then I realize the button is still checked. But this is most often due to user error, not the product itself.

Recommendations

I would recommend everyone take time learning the software before you judge it. There's a lot to NexTech and it can be a lot to take in at once, so take your time learning, and it'll pay off when you're ready to dive in and work hands on. I also recommend playing around with certain items with a dummy patient so you can make mistakes and learn from them before you use actual patient charts.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

A positive change in the world of EMRs

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Likes Best

We were previously using another system and were finding it very difficult for our staff to complete their documentation efficiently and within a reasonable time frame. Our Clinical Records were looking disorderly and incomplete. Since the switch to Nextech we immediately noticed our charts were complete (even including meaningful use). The program was easy to adapt to and easy to navigate. The ease of use and the thoroughness of the clinical notes are what I like best about the program.

Likes Least

My least favorite part about Nextech is the reports. I often have trouble finding numbers on how many patients with a certain diagnosis or it will say there are no patients and I know there are patients in the category I am selecting.

Recommendations

In the world of multiple EPMs and EMRs it is easy to get confused. You have to find a program that works with the flow of your office and accomplishes what you want to see. Nextech is a great program and there is always help available. One of the best things is that the company asks for feedback. Not too many software programming companies want criticism on their program. Nextech knows it will only make them a stronger company and welcomes ideas and suggestions.

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I use Nextech daily to create reports

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Likes Best

I like how easy it is to navigate and the ability to use filters

Likes Least

I do not have any real complaints. It is very user friendly

Recommendations

It is dermatology focused and that is important to make sure it fits for your company

 

from Clarkston Dermatology
Specialty: Dermatology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Nextech works well with fast pace dermatology practices

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Likes Best

We switched from another very large and expensive EMR/PM system. The old software company limited the flow of the practice, and quite frankly just slowed us down. We switched 5 years ago to Nextech and never looked back. The system is very robust and has a lot more functionality for our cosmetic, Mohs and dermatology practice.

Likes Least

I feel as though they're experiencing growing pains. Waiting on hold for one of there support team members is not fun at times. However, today I called and someone answered my call right away! :)Still better then our old EMR/PM system, where we had to call and log a support ticket and wait hours/days for someone to get back to us.

Recommendations

Make sure there are not too many steps involved for just checking in a patient. If you sell product, make sure they have an inventory module. I love that Nextech does and it's integrated into the PM software.

 

from LARS PC
Specialty: Plastic & reconstructive surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Extremely poor customer service. Your are just a # with this company.

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Likes Best

fairly easy to learn
not really too much I can say

Likes Least

Extremely poor customer service. Dealt with both entry and top level executives.

Recommendations

I would look into a company that is more customer service oriented.

 

from Washington Pacific Eye Associates
Specialty: Ophthalmology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Limiting softwear- frustrating experience with the company.

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Likes Best

The trainers that were onsite were competent and tried their best to have this software work as it should but failed in the end.

Likes Least

Dealing with this company has been frustrating at best and misleading at worst. The examination template is not at all "intelligent" and requires you to enter the same information multiple times. It is also inflexible. It takes 4 mouse clicks and deletes to remove one diagnosis and plan. It requires 5 mouse clicks to sign and lock a chart. The online portal is a terrible user interface and has actually made my check in and registration time for patients quadruple. The portal will often kick an patient out of the system after they have created a user name and password. Then the patient tries again and the code will not work. They they call the office for a new code.

Recommendations

The interface is not at all oriented to save you time. The customer service and support has been time consuming and unproductive after we signed a contract and paid them.

 

from Nevada Dermatology
Specialty: Dermatology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Support is severely lacking

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Likes Best

Good product, works relatively well for a busy dermatology office.

Likes Least

Initially, after we paid, support was good. Never waited more than 5 minutes to talk to a tech. However, for the yearly "support", we are now routinely on hold for more than 10 minutes before we talk to a human. Twice, after holding for 10 mins, their phone system hung up on us. Currently, we are in need of meaningful use help since the module is not set up properly for Phase I, year 2. Been waiting 4 days to get a call back from their Implementation Department. Also noticed that in the last year or so, the level of expertise of the techs has plummeted. While they have a basic knowledge of the software, none we've spoken to have worked in a medical office or have even an basic understanding of our processes (e.g., pathology).

Recommendations

Be careful in evaluating this product since the quality of support has dropped precipitously in the last year or so, and for a busy medical practice, having our staff sitting on hold for what has been hours to speak with someone who doesn't understand what we need half of the time is incredibly frustrating, especially for the ongoing costs.

 

from The Plastic Surgery Center of Dallas
Specialty: Plastic & reconstructive surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

difficult to use and more difficult to get tech support -

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Likes Best

At this moment not a thing. We had an issue with back up that was set up BY NEXTECH and all our information was lost - not getting any timely followup or resolve after having to spend money to restore information lost. When the problem started we got an error message that said "your back up failed" - after calling tech support they said just hit "back up now" (which we did) only to find out the program was not backing up properly. They have tried blaming the practice saying we set up the back up system, but we didn't, Nextech did.

Likes Least

Not intuitive and every little change requires calls to tech support (who are very nice)...HATE the quoting portion of the program. Also something as simple as looking up a patient by a phone number (which is often needed) can't be done while other less expensive products do this and other things needed in an office setting more easily and with less hassle.

Recommendations

Unless your people are computer programers or you need a very sophisticated program look elsewhere.

 
 
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