ONE-Electronic Health Record Software


 

Founded in 2010, RazorInsights provides technology specifically for rural, community and Critical Access Hospitals (CAHs). The company’s ONE-EHR was featured in Medical Economics’ Top 50 EHR List in 2014.

ONE-EHR is based on a single, non-modular database. This provides users with the flexibility to log into the entire database and view information that is only relevant to them, rather than logging into specific sections depending on their roles.

Information from ONE-EHR can easily be shared with other hospital departments, such as home health, pharmacy, lab management, surgery schedule and clinics. The software is also Stage 2 ONC-certified and HIPAA-compliant. It is available for cloud deployment, and a native iPad app is provided for mobile users.

In January 2015, athenahealth acquired RazorInsights to extend its presence to hospitals that have up to 50 beds.

 

ONE-Electronic Health Record - Data input form (HX)
 
  • ONE-Electronic Health Record - Data input form (HX)
    Data input form (HX)
  • ONE-Electronic Health Record - Data input form (HPI)
    Data input form (HPI)
  • ONE-Electronic Health Record - Enterprise edition
    Enterprise edition
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

12 Reviews of ONE-Electronic Health Record

 

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Software Advice Reviews (11)
More Reviews (1)

Showing 1-11 of 11

Scott from GFMCPC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

New EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We haven't gone live yet so we don't know how well we like it.

Pros

So we like our customer service with the onboarding. They have an incentive to help us make money. We look forward to working with them.

Cons

The customer service can be slow to answer questions but answers are usually given within the day. We don't know exactly what we don't like yet.

 
 

Pam from Robert D Plambeck, M.D., P.C.
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Why we are leaving Athena....

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Product/company has not lived up to the promises made to increase cash flow. It's difficult to have control over claims and numerous times we found service items that were written off by Athena rather than being researched for additional reimbursement. We feel Athena is not a good match for a small practice. Cost of numerous features that a small practice does not utilize makes the cost of Athena too expensive.

Pros

Insurance eligibility checking system. Data entry of claims easy to navigate. Basic scheduling was ok.

Cons

Having funds go to your specific bank, then having to transfer monies making cash flow delay for the practice by several days. Very time consuming to find correct insurance plans, need a way to identify insurance payor by EDI number. Customer service needs required long hold times and we feel this was a significantly poor use of our staff time.

 
 

Becky from Dr Ken Martin DO LLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

One electronic medical records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So much easier than paper charts. Less paper use. Readable dr notes . Accurate input of info and no more guessing what dr wrote.

Cons

To this point I have no cons to report on this software. It does everything that sold me on the product to begin with.

 
 

Lindsay from Berkeley Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena is a great product if you are just going to use it and do the billing on your own (in house). The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support. We also experienced many issues with the reminder call service leaving blank or incorrect messages. I can say that the program is VERY easy to navigate, the patient portal is a nice layout, the interfaces work very well for labs, faxes and pharmacy requests. Overall I would not recommend Athena to anyone because of the cost and the horrible customer service and repeated billing mistakes.

Pros

user friendly
sorts electronic faxes
electronic orders
assists with MU reporting
nice/patient friendly patient portal
appointment reminders
AR/productivity reports are easy to read and run

Cons

customer service is severely lacking
chronic problems with posting payments
EOB erros
document issues
the cost is crazy high
issues with reminder calls not being sent correctly

 
 

Faith from Faith Protsman, MD
Specialty: General practitioner
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great - fully integrated EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very intuitive, easy to access information when and where you need to. I like the billing and communication integration .

Cons

A lot of clicks to meet MIPS requirements. It would be nice to have a feature to hover and see information.

 
 

Sarah from Retina Center of Maine
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Practice Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not recommended for a small provider office or if you are using a different software for documentation of the patients health history.

Pros

I cant say that this product has any easy aspect to it. It does have a nice eye friendly view but has many difficult ways to do things.

Cons

If you want to print any reports you have to do this in excel. If you have any staff that are not savy in Excel it makes it more difficult to be able to function daily in the office. It takes a long time to learn to do their reporting and even then you have to be a genius!

 
 

Kady from OrthoAtlanta
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Making My Life Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena is customizable and assists our practice in every aspect. Having our billing and our EHR in one system that has a great support system really makes everyone's job easier.

Pros

Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Cons

Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.

 
 

Jeanne from Healthcare Network of SWFL
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Robust, easy to use system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a great system, a lot to learn at first but once you learn the system it is easy to use, and everything flows. When in the chart everything is there and easy to find, you go the the patients demographics area and again anything demo or insurance, billing etc is all there. Great system, I've been using athena since 2012 and it is top notch.

Pros

Ease of use. Great tracking tools, robust templates and reporting system. Visually easy to follow. At any point in the visit you can see where the patient is at and for how long.

Cons

I wish it contained its own LIS (Lab Information System). Other than coming up with this I cannot think of any Cons.

 
 

Jennifer from Physician Healthcare
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

ABSOLUTELY WONDERFUL!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super easy to learn and use. This program takes a lot of the guess work out of processes providing detailed directions, videos and customer service support. Claims are easy to create and bill out. The A\R functionality of it is absolutely amazing.

Cons

There are no true Cons to this program. If there is every an issue, ATHENA works diligently to rectify any negative situations.

 
 

Kristin from CompreCare Lymphatics
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline.
Account managers are not useful as they refer back to the service center for all issues. It is an endless cycle. Not knowingly, we were not set up properly before launch, and despite repeatedly telling the AM that the system wasn't sufficient for us and that we had to work harder to make it work for us, 7 months later we find that ours is not configured as it should have been. This was discovered after connecting in The community on The resource hub, which is another brush off that The managers refer clients to repeatedly, as well add o-help. There has been no response on this or even consideration of trying to keep a client happy by an account manager.
The system is severely lacking and counterintuitive, and if individuals make suggestions for improvement, they are "voted on" for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies. Many requests and improvements are not made. We truly question is up to date and compliant.
Clients are told to create templates, or modify current (such as a standard facesheet), by coding them independently. Most medical practitioners (1) are not coders and (2) are not paying for a service that requires more time and effort than less. I was actually told by a higher level account manager that the solution could be to hire an outside coding agency to complete this task (vs it being standard in the existing product or have a dedicated person in Athenahealth that assists with coding needs).
The therapist reviews in the hub are not favorable. Individuals considering purchase of system would never know how many years of complaints exist and "make it work" scenarios. Unfortunately, changing EMRs is not simple and quick and is often costly. The billing portion is fair but mistakes are still made with submission requiring extra time in "hold" and delays in reimbursement. AthenaClinicals is just horrible.
There is a definite environment fostered within Athena that is brush off, dodge issues, let clients figure it out, and if they leave "oh well." We are disheartened and infuriated at the same time. If our practice had the same reviews, both public and internally, I would be very ashamed, take a step back,
and wonder where things went wrong, let alone REALLY wrong.
Bottomline: if anyone sees this who is considering Athena, regardless of discipline, go with another service provider. We as existing clients see ALOT in the community feedback on our resource hub. You will be entering something that you will then be prepared to get out of with excess cost.

Pros

Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

Cons

The clinical documentation product is terrible. Supports physician- based practices vs rehab/OT/PT (though clients can see comments on product for all disciplines). Lack of quality templates that are compliant with regulatory agency requirements. Lack of feedback options. Lack of support. Account managers do not actually help to manage any issues you have with product. Very time consuming to call in for support repeatedly. Athenahealth clearly does not review feedback on community resource hub. Individuals that process Athenafax can be lazy and not process items with documents clearly identified with Athena identifiers/ printing, leaving in review for practice to handle (extra work). Honestly...too many cons to list.

 
 

Ivette from Inovalon
Specialty: Other specialty
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

It is the best and professional software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy and has all the tools you need. It's friendly use and very professional. When I use it I adapt very fst to the system.

Cons

I don't have anything negative to say because I just like alot the system and is very affortable to get.

 
 
 
Showing 1-1 of 1

Hyunseok from Samsung SDS
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp