Orchestra One Software


 

Orchestra One is a cloud-based medical solution made for small, direct-care private practices. Key features include schedule management, patient communications, billing and online booking.

Orchestra One offers an online booking site that allows patients to schedule, change or cancel their appointments. An iOS mobile app is available that allows secure chat communication with patients.

The solution is also able to send appointment reminders through text message and securely share medical documents. Patients can pay bills online and payments can be directly deposited into bank accounts. Orchestra One is able to integrate with a variety of electronic health records (EHR) systems.

Orchestra One can be purchased on a monthly basis with a free 30-day trial available. 

 

Orchestra One - Schedule
 
  • Orchestra One - Schedule
    Schedule
  • Orchestra One - Info sent to customer
    Info sent to customer
  • Orchestra One - Business information page
    Business information page
  • Orchestra One - Appointment documents
    Appointment documents
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

11 Reviews of Orchestra One

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Amanda from Anchor Acupuncture & Wellness
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Orchestra One is the most comprehensive and elegantly designed practice management software program.

Ease-of-use

Functionality

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Customer Support

Value for Money

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It has streamlined many complicated, time-consuming, expensive aspects of private practice into one easy software program. It is easy to use and my patients love it.

Pros

I love that it essentially eliminates my need to hire a receptionist. Orchestra One does my scheduling, reminders, billing, EHR, and generates SuperBills. Knowing I had Orchestra One gave me confidence to open my own clinic. My patients love it.

Cons

It does not keep inventory for my supplements, and to generate reports, I need to use Google docs. I also would love to be able to have all my renters' clients schedule through Orchestra One to build the integrative status of my brand, but the financial pathways are not able to accommodate this complexity.

Source: Capterra
 

Karyn from Karyn Forsyth Duggan
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Superb it's truly very nearly everything I want in an EMR!

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Functionality

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This software facilitated my transition from One Medical (where I worked for the past 9 years) - we had our own proprietary EMR there and I was very concerned about being able to find something with similar functionality.

Pros

I love that I can schedule, collect payments on this EMR, as well keep all my patients/clients notes in order.
Being able to sync the schedule to my Google calendar is incredibly helpful too.
The team is also super responsive to any questions/issues I've had to-date.

Cons

I'd love not to have to copy my e-mails to patients/clients into the system but understand that's as a result of HIPAA compliance.

Source: Capterra
 

Ingrid from Ingrid Peterson, L.Ac.
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great customer service, not quite useful for the main reason I got it yet, but I know they listen

Ease-of-use

Functionality

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Less missed appointments thanks to the auto reminders

Pros

Scheduling is clear and straightforward, the HIIPA compliment portal and document link capabilities, the idea that I could take payment eventually there, how clean my services load into my website. That they keep coming out with useful features. Patient reminders

Cons

I need to be able to schedule all services on the app. Im really hoping this will be addressed, I've already missed an appointment because half of my appointment types don't show up on the app.
That the appointments don't load into my google calendar.

Source: Capterra
 

Jason from Assurance Healthcare & Counseling Center

July 2017

July 2017

Great for small teams, still a bit to go for growing and larger teams...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like the integration/connection with Hint Health. That was our main reason for beginning with Orchestra One - streamlining our systems with software that connected/synced with each other.

The design is clean (with the exception of viewing multiple calendars).

I like that an iPhone app has launched (though improvements needed).

I have had nothing but good experiences with the team at Orchestra One. Though we had a bumpy road to transfer our appointments/patients over to this system, the support that I received convinced me that I could move forward with them as a team.

Cons

I dislike the view of multiple providers in the week setting - it gets too cluttered when you have a busy office (especially when a receptionist is booking for multiple providers).

I wish there were statuses given with each appointment (checked-in, canceled, no-show, complete, etc.).

There either needs to be a mobile version of the web app, or the iOS app needs to be more robust (for example, I can only see my schedule, no patient search, no views of other provider's schedules, etc.).

Though I see the business model, we have a need for an excellent calendar with minor notes associated - period. We don't need any billing system (we've connected with Hint, who manages our membership/billing most excellently) or any of the billing features. I would honestly rather pay more monthly for a wonderful calendaring / scheduling experience than the cheaper amount I'm paying now with more features (that we won't use).

Source: Capterra
 

Sarfaraz from Genesis Chiropractic PC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Amazing software to use! Have 4 of my friends using it currently

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Functionality

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Easy recurring billing, affordable software, friendly staff, easy to use and so much more. I can't understand why anybody would use anything else.

Pros

This has been a great company to work with. I've worked with 48 different EHR's and built 2 but this has been the easiest to use by far.

Source: Capterra
 

Vincent from Insight Care, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We have been working with orchestra.one from the start and we love them.

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Pros

They are responsive, actively engaged with their customers. They are innovative (their system syncs with my google calendar. They do not nickle and dime their customers, other systems charge you for all the bells and whistles, with orchestra one everything is included.

Source: Capterra
 

Brad from Sonoran Desert Chiropractic

May 2017

May 2017

I've basically looked for a program since i started in 2009

Ease-of-use

Functionality

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Pros

The customer service is beyond anything I've ever experienced. They make you aware of the upcoming changes and are there to help through the chat almost immediately.

Cons

So far, the emr isnt flushed out yet, but they are making changes within the next 6 weeks. Also a lack of ability to check insurance deductibles online, but they are making changes there too.

Source: Capterra
 

Heather from The Centre of Health and Functional Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The EMR to LOVE!

Ease-of-use

Functionality

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Easy to use EMR, all-in-one, and cost effective for a new medical practice.

Pros

Clean, Simple, a fresh design and super-helpful support. I love that this EMR is made for doctors, run by doctors. They have the begining, middle and end in mind and are constantly adding more awesome features. I am excited to see what's next!

Cons

It doesn't have all the features I need up and running, yet - but they've heard my feedback and I am confident they will have it in the near future.

Source: Capterra
 

David from Care Practice
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

If this is the bright future promised... then we definitely will need shades!

Ease-of-use

Functionality

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"The Future's so bright -- I gotta wear shades" -- was this a prophetic verse speaking about the future of doctor/patient technology or just a one hit wonder pop song from the 80's? Our clinic has been using Orchestra over the last year and while it's a newer product, we were amazed by how much they get right and their approach. From custom integrations to a very dedicated support team to help with on-boarding or questions, this has been the right fit for our clinic. We are excited to see what comes next and appreciate how open Orchestra One is to our feedback and implementing our ideas into their product roadmap. Now....excuse me while I wear my sunglasses at night...

Pros

Easy to get started.
One central place for my scheduling and payment processing.
Our patients love using the app to schedule appointments.
Our patients love having their card on file -- and it's saved us money -as many patients "Forget" to bring money with them - but since the card is on file, we can still collect payment.

Cons

Some of the UI with the scheduler is bulky compared to previous version.

Advice to Others

Sign up. Get onboarded. Have them take you through the flow and see if it works for you. We've recommended it to other practices and they've all had the same positive response. Seems like the easiest product to try out - since there's no commitment necessary.

Source: Capterra
 

Laura from Laura Fiske DC
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

These guys are the BEST.

Ease-of-use

Functionality

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Orchestra One has streamlined my practice, making it easier for both myself and my patients by removing the hassle of scheduling, reminders, and payments. It allows both of us to focus on what we really want - exceptional patient care that restores the body's inherent healing potential.

Furthermore, I am so impressed with the Orchestra One team and where they are taking this product. Their dedication to creating exactly what their practitioners need is unparalleled and unprecedented. While their product is still in its early stages (which is the only reason I give it 4/5 stars), they keep an open dialogue with me and any question (very few, very minor, once just due to my own silly error) I've ever raised has always been acknowledged quickly (and by a real person!) with quick resolution to follow and (real person) follow up to make sure things are running smoothly for me and my practice. Seriously, these guys are unreal! I'm so happy to have been recommended to them and and am so excited for what features they roll out next!

Pros

Ease of use. Orchestra One is simple, modern, and intuitive to use. This translates into an easier interface for my patients to book through, and muuuuch less administrative time lost on my end trying to reschedule patients, send them appointment reminders, or swipe credit cards.

Cons

As I'm writing this, Orchestra One is still building out it's online scheduler, so it's not as robust as it will be down the road. That being said, I still find it highly functional and I know continuous updates and additional features are just around the corner!

Advice to Others

Try it! What do you have to lose?? At the very least, start a conversation with their team and ask questions. They are the friendliest, most helpful team out there, and that goes a loooong way in my book.

Source: Capterra
 

Sean from Tune Up
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

I can run my entire practice with Orchestra One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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I've used 38 other systems in trying to run practices in the past (sole prop, group, integrated, virtual, you name it). This is the first system that gets everything in one place and has the modern experience I was hoping for.

Pros

Easy to use, modern and familiar interface, and doesn't eat into cash flow since they only charge 2.65% per transaction so I don't have to pay a monthly fee for a service that doesn't perform.

Cons

It's new, so it gets updated really quickly but the team is super accessible so it hasn't been a non-starter for my practice.

Advice to Others

If you have any difficulties make sure you reach out. They've always responded to me.

Source: Capterra