Open Source Clinical Application and Resource (OSCAR) EMR is a nonprofit organization that was founded by the Department of Family Medicine at McMaster University in 2001. OSCAR is an ISO 13485:2003 certified electronic medical record (EMR) solution for practices of all sizes. It is an open source system with no licensing fees attached.
Oscar EMR has served over 800 clinics and 1.5 million patients across Canada. It can be deployed on-premise as well as in the cloud. It also features a medical billing system.
Features of OSCAR EMR include collection of health care information, complete billing capabilities, chronic disease management tools, prescription module and scheduling. OSCAR EMR offers chronic disease management (CDM) tools such as chronic disease management FlowSheets, chronic disease management audit tools and maternity care forms. It also allows the users to attach multimedia files to the existing patient information.
Eileen from Welcome Medical
Specialty: Family medicine
Employees number: 2-10 employees
OSCAR is a decent EMR with pretty ease of functionality and convenience of information. I enjoy it being web based and having a remote option.
The one big caveat is dealing with the support team, namely Peter Everette. Our clinic is based out of New West and our clinic manager has a difficult time dealing with him if anything problem should arise. As a physician, I have spoken to him many times over the phone and he definitely does not know the meaning of customer service. He is condescending, arrogant and unlikely to admit any wrong. He points you on a wild goose chase before actually giving you an answer, or argumentative when simple issues could be solved with a few words. Instead, he berates you and scolds you for not knowing his system. Myself, other colleagues in the clinic and our clinic manager have all had similar experiences. It's a shame he's so difficult to work with.
Many functions work great with OSCAR including changing preferences to accommodate to your own clinic. You can add things to make your life easier which an EMR system should be doing.
Peter Everette - the biggest con about this product or system. When any situation arises, he is by far one of the most difficult people to deal with. His lack of mannerism, the ability to work with others and general condescending tone and arrogance makes it very hard to work with. Although he is the owner of the company, he is by far the worst to deal with compared to others.
It's a decent EMR product but could be better if Peter would provide better customer service.