patientNOW Software


 

PatientNOW is a fully integrated Practice Management (PM) and Electronic Medical Records (EMR) software for smaller offices and spas that specialize in aesthetic medical practices such as cosmetic dermatology and plastic surgery. It’s been endorsed by the American Society of Plastic Surgeons as the chosen PM and EMR for their members.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports, and procedure workflows. In addition, PatientNOW offers a full suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients; delivering automated follow-up messages and appointment reminders.

PatientNOW is Microsoft Surface Pro compatible and can be deployed on Windows; it can be installed on-premise or accessed through a secure internet connection. Existing data can be imported from other systems.

 

Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8

4 Reviews of patientNOW

Showing 1-4 of 4

 

from Capizzi, M.D. Cosmetic Surgery and Skin Care
Specialty: Plastic & reconstructive surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Must have for a new practice

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Likes Least

The treatment pathways could be simplified, but work.

Recommendations

No EMR is perfect; however, no emr has the ease of customizing and pleasant responsiveness of the staff that cares. Support, support, support investigate the ease of achieving support for any EMR you choose. This is the difference maker!

 

from Athleo Cambre M.D.
Specialty: Plastic & reconstructive surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Happy Practice Manager . . . . . Again.

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Functionality

Product Quality

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Likes Best

The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Likes Least

After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

Recommendations

Do your homework, but chances are, if you are a small to medium size practice you won't need most of the bells and whistles of some of the more expensive programs. I like the personalized service we get from everyone we speak to. It feels familiar and I never feel like my question is taking up anyone's valuable time. I would implement it again if given the chance.

 

from Zinsser Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Patient Now is a wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

Likes Least

Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Recommendations

Just do your research. There are other companies out there that give you similar product however way more costly.

 

from Grossman Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

So happy we made the switch!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Likes Least

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Recommendations

We switched from another more prominent and costly EMR provider. We were just fed up with being nicked and dimed by the big guys. Do your research. We went through several demos with the patientNOW sales team and various members of our staff to be sure that EVERYONE was totally comfortable with the switch. It was a bit of a rough process to make the switch from our existing EMR to patientNOW but one that after 3 years we are still glad we made.

 
 
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