PracticeSuite Software


 

PracticeSuite is an end-to-end, whole practice platform that features a Stage 2 EHR, integrated billing system, patient engagement and relationship management, online reputation management and growth automation modules.

This cloud-based system delivers scheduling, documentation, revenue management, and clinical and financial reporting. PracticeSuite is suited for physicians and healthcare professionals in small to mid-sized practices.

Single sign-on from any location, on any device, gives users immediate access to patient data, and mobile access to schedules, notes, and histories.

A flexible scheduler allows for complex scheduling scenarios such as multiple tax IDs, multi-location/specialty/provider scheduling and multi-resource scheduling. Advanced revenue management features help reduce claim errors, identify unbilled charges and alerts managers when preset billing benchmarks are overstepped.

Other key features include inter-office communications, task-assignment, productivity monitoring, lab integration, automated eligibility checking and claim scrubbing.

Currently 41,000 medical professionals use the platform, which supports over 61 medical specialties and 150 billing specialties and has a 99% customer retention rate.

 

PracticeSuite - Multiple devices
 
  • PracticeSuite - Multiple devices
    Multiple devices
  • PracticeSuite - Patient face sheet
    Patient face sheet
  • PracticeSuite - Single sign on
    Single sign on
  • PracticeSuite - Charting dashboard
    Charting dashboard
  • PracticeSuite - Scheduler
    Scheduler
  • PracticeSuite - Revenue Cycle Operational Dashboard
    Revenue Cycle Operational Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

20 Reviews of PracticeSuite

 
Software Advice Reviews (18)
More Reviews (2)

Showing 1-18 of 18

from Emery Medical Solutions
Specialty: Radiology / imaging
Number of employees: 11-50 employees Employees number: 11-50 employees

Awesome Company!!!

Ease-of-use

Functionality

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Value for Money

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PracticeSuite is a wonderful company! The system is easy to use and the customer service is great. I never have to leave voicemails to get help, someone is always available to answer any question I may have. The reports are ready to run and you can get the information you need. Our experience has been 100% positive!!

Pros

Ease of use and accessibility to information and staff

Cons

None

Advice to Others

This is a great choice for all your needs!

 
 

from Anderson Eye Care/Malkani Retina Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

Great PM system

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Functionality

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Value for Money

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I have now had the pleasure of working with the great people at Practice Suite, customer service has been phenomenal in helping implement everything in 3 different practices. This system is extremely user-friendly, great reports, ease of scheduling and any other thing you would need in a practice management system they have it. If you can't find where it is they are always ready willing and able to help you.

Pros

Ease of use, ease in training others to use the system.

Cons

Nothing really

Advice to Others

Definitely take a look at all this has to offer and have someone give you a demonstration or talk to others that are using the system.

 
 

from Taylor Billing Services
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Company

Ease-of-use

Functionality

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Value for Money

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This company is great very helpful and the support is over the top. They not only offer Medical billing software, and Electronic Medical Records, they also have a great billing service that will handle all of your claims for you.

Pros

Great customer service very helpful with the setup and very user friendly. Cost effective.

Cons

None

Advice to Others

Sign up for this product you will not be sorry.

 
 

from LightWorks Acupuncture
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Alternative Practice

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They have been very supportive and helpful with helping an Alternative Holistic Practice make the software work for our needs. There was always a solution to our request. Practice Suite has been amazing at getting us up and running in a timely manner and has helped me meet my goals for the transition. Customer support is amazing and always there when I need them. It is easy to use, even for a new medical biller.

 
 

from T.T.C., Inc.
Specialty: Applied Behavior Analysis/Autism
Number of employees: 2-10 employees Employees number: 2-10 employees

Excellent product, excellent customer service

Ease-of-use

Functionality

Product Quality

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Value for Money

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I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having.

Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.

Pros

- Extremely strong customer service
- Rich and well-developed feature set
- Detailed reporting available

Cons

- Interface is not always intuitive
- Fairly steep learning curve

Advice to Others

Be prepared to set aside some extra time to learn the product - and do not be afraid to lean on the customer service team! They give excellent advice and are quick with their responses.

 
 

from Private Practice
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Good Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been using this software now for almost a year, it has been very stable and tutorials are very easy. Support goes above and beyond to assist our every need.

Pros

It was very affordable and easy to use. Support is very good.

Cons

It took us a while to get up and going, but with constant assistance from support we got it.

Advice to Others

If you want an affordable and complete software program for your business, this one is great.

 
 

from The Provider Connection
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

SOLID BILLING SOFTWARE

Ease-of-use

Functionality

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Customer Support

Value for Money

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I own a medical billing company. We have used many different billing software products over the 12 years we have been in business. The Practice Suite billing software is at the upper end of the various products we have encountered. We started with them in 2012 and they have consistently improved upon the product since then with updates and upgrades. Most importantly, they support their product. On the occasion when we run into a problem, they are very quick to fix it.

Pros

Great support, ease of use, many report options and the ability to export to Excel to create your own reports.

Cons

Nothing significant at this point and if we do have a problem it is resolved quickly.

 
 

from Ahlers Integrated Solutions
Specialty: Multi-specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

Practice Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.

Advice to Others

Begin the implementation & system customization process by building the outlines/narratives based on your existing health history forms, questionnaires, progress notes and exam sheets so you can focus on how the EMR will fit into your clinic flow. Who? What? Where? When? This will shorten the learning curve for your staff and providers so all they need to learn are basic navigation points to get up and running in days, not weeks or months. Then, because of Practice Suites flexible and easy setup features, modify templates as needed.

 
 

from AFTH
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

run away as fast as you can

Ease-of-use

Functionality

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This has to be the worst software on the market. Counter-intuitive, constant crashes, gliches, and errors. This is just plain poorly designed software. Things that should take one or two clicks take 2, 3, or 4 times more clicks than should be expected. Customer service is non-existent. You always have to leave a message for them and you might get a call back in a few hours or so, but it's usually the next day. We have had problems with the scheduler software moving appointments, deleting appointments, and changing the status of appointments without our knowledge or input. We have had problems with the billing software changing the status of unbilled claims to billed claims, and even create claims out of thin air. The one thing you will get plenty of, is insincere apologies from these people. They have even threatened to cut our access to the software with-in 24 hours for non-payment when we were paid up 2 months ahead of time (errors with their own accounting). If you try this software, you will spend hours trying to correct errors caused by the poor software, hours on the phone (when they feel like returning your call) with support, and hours more than you should, inputting data, because the software is incompetent.

Advice to Others

Use any software out there other than this one.

 
 

from WT Equestrian, LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

PracticeSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

The customer support makes it all worth it! Little daunting at first but with the help of customer support it will make sense after 3 tries

 
 

from Patient to Patient Dental Marketing
Specialty: Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

PracticeSuite Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease-of-use
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I worked briefly with this product and was the point person on the transition to Eaglesoft.

Pros

The product had a very small data footprint

Cons

The produc was very slow and had some challeges with data saves

Advice to Others

The product would be a challenge to integrate.

 
 

from LifeArts Integrated Health Center, PC
Specialty: Family medicine

Amended Practice Suite Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

Practice Suite is a great product and the service support is amazing. They are continuously upgrading and integrating new aspects of the software to help ease the use for both providers and patients.

Likes Least

Not much. I like them very well and they are very easy to work with.

Recommendations

No matter what you are purchasing, decide exactly what you want and need your software to do and make the decision based on your needs.

 
 

from Your MedSource
Specialty: Billing services

Excellent, great customer service, easy to use system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Ease of use and customer service. I can bring on new employees and train them quickly since the system is so easy to use. Also when there are claim formats we need specific to our specialty or region they create what we need.

Likes Least

Keeping the accounting straight. Even though the accounting is sometimes off, they have been great in making corrections without issue.

Recommendations

Excellent value. Extremely easy to train employees on. Support is excellent and responds quickly to our issues.

 
 

from Salazar Family Medicine
Specialty: Family medicine

Thoroughly Satisfied

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Functionality

Product Quality

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Value for Money

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Likes Best

I am thoroughly satisfied with this product. Switching over to PracticeSuite has allowed me to bill my patients more efficiently and in turn made more money for my practice. My favorite feature by far is the outstanding support team. They are always there when you need them and they have assisted me with every problem I have encountered.

Likes Least

Initially setting up was a bit difficult, but ever since it has been up and running everything has gone smoothly.

Recommendations

Contact a PracticeSuite member to assist you with exactly what you need prior to purchasing a package.

 
 

from Stark Billing Services LLC
Specialty: Pathology

User friendly and their support is wonderful.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

PracticeSuite is very easy to use. The products functionality meets all our needs. The support staff do a great job and I would highly recommend this to any medical billing service. I have used other software and I like this one the best. Also the price is very affordable.

Likes Least

I really don't have anything else to say. They do a top notch job.

Recommendations

Give it a try and see for yourself. It is very easy. It is also very affordable. I have used 3 other soft wares in the past and this one I like the best.

 
 

from Caldwell's Medicine
Specialty: Family medicine

Easy and affordable!

Ease-of-use

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Value for Money

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Likes Best

I enjoyed all of the user friendly features that this software has to offer. The product is used primarily for billing within my practice and has been incredibly helpful. Another important feature that I admire about the product is the amazing support who are always available to assist you with any problems.

Likes Least

The templates at first seem complicated to set it up, but they work very well.

Recommendations

Assure yourself of what you want and need from an EHR system prior to making a final decision on which program to purchase.

 
 

from Richard Drake, MD PC
Specialty: Family medicine

Simple to use, great features

Ease-of-use

Functionality

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Value for Money

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Likes Best

As a startup practice it is challenging getting up and running. PracticeSuite had a very affordable software, and to be honest, thats why I originally went with it. As I learned the system more I didn't realize how much deep functionality the EHR had, and from what my staff has been able to demonstrate the billing and reporting is top notch. I like that they have reports that show me our last 6 months in a trend.

Likes Least

Nothing. It has exceed my expectations. If anything, I would maybe like built in dictation. I am using dragon that is integrated in, but I have to pay separate for that.

Recommendations

Ask plenty of questions, and don’t be afraid to call support. They have been extremely helpful with my transition.

 
 

from LifeArts IHC
Specialty: Other specialty

PracticeSuite

Ease-of-use

Functionality

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Likes Best

They are very helpful and responsive to suggestions.

Likes Least

It does not have all of the functionality that I need in my practice anymore.

Recommendations

Decide what exactly you need and want your software to do for you and your business and find one that meets your needs.

 
 
 
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