Qualifacts CareLogic Software


 

CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system is web-based and requires no software or hardware to purchase or maintain. It is used by behavioral health and human services organizations whose goals are to improve the quality of patient care, streamline administrative tasks, improve collections, and increase efficiency.

CareLogic is designed primarily for organizations with 20 or more employees. The program is used by a wide variety of organizations within the mental/behavioral health specialty including psychiatry, psychology, therapy, counseling, substance abuse, and others. It also supports outpatient, community, residential, and inpatient settings. CareLogic has been 2011/2012 ONC-ATCB certified for organizations that want to qualify for federal stimulus payments.

CareLogic is available as a standalone EHR system for organizations who do not require billing or scheduling, or it can be used as a complete EHR and practice management suite. It requires low upfront costs and can be implemented very quickly relative to traditional enterprise systems. It is paid for on a monthly basis with automatically deployed upgrades.

 

Qualifacts CareLogic Enterprise
 
  • Qualifacts CareLogic Enterprise
  • Qualifacts CareLogic Enterprise
  • Qualifacts CareLogic Enterprise
  • Qualifacts CareLogic Enterprise
  • Qualifacts CareLogic Enterprise - Complete Progress Notes
    Complete Progress Notes
  • Qualifacts CareLogic Enterprise - Built-In Outcomes Management Tools
    Built-In Outcomes Management Tools
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

93 Reviews of Qualifacts CareLogic Enterprise

 

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Software Advice Reviews (75)
More Reviews (18)

Showing 1-20 of 75

Emalie from JADE Wellness
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DO NOT RECOMMEND

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I could have given this "0" stars I would have. System is crashing constantly. I've lost countless hours of work due to this system. When you call customer service the answer is always "put in a ticket". But nothing gets done about the ticket. I would not recommend this software to my worst enemy.

Advice to Others

Do not waste your MONEY, TIME, AND ENERGY!

 
 

Patrick G. from BALANCED CARE Mental Health Services
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Second-Worst EHR That I Ever Used

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I have worked many "Locum Tenens" jobs in the last 6-7 years, and this Electronic Health Record program was easily qualified to be the 2nd-Worst. CareLogic had incredible, mind-boggling inefficiencies built into it that meant the user (or perhaps staff) would be re-typing much info. about a patient multiple times over many visits. The templates for many of its evaluation types mingled info. for the Past Medical History in with Substance Abuse History, and many other illogical combinations that made it hard to pull the info. you needed re: a specific topic on a patient. It was also hard to move from one document to another or to get to scanned-in documents like EKG's, patient surveys, labs, etc.

Pros

It helps one quickly find what records still need to be signed after transcription, and allows for editing of what the transcriptionist may have mistyped.

Cons

Outrageously time-consuming and counter-productive to use.

Advice to Others

Press for details of how information actually can be entered into EHR, and how much time will it take a doctor or staff to do it.

 
 

Anne from LRADAC
Specialty: Substance abuse
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Some good points, some not so good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During the vendor selection process, the sales reps gave the impression the software had a lot more flexibility than it does. The reporting/extracting data has been an issue since we began using the software and continues today. There are limitations in the security since you can block access but not down to a singular item. The configurable forms are a plus however extracting the data from them is nearly impossible. The software has some good points, however in the setup, we were not fully informed of some of the limitations.

Pros

Once you are trained in its use, the flow in the ECR comes with ease. Good tracking and reporting of billing.

Cons

Reporting/Extracting data.

Advice to Others

Do not choose to use configurable forms. Use the modules provided and supplement as necessary.

  Response: Qualifacts Systems, Inc., Qualifacts Systems, Inc.

Date: April 2017

April 2017

 

Hi Anne, thank you for your feedback. We hope the Reporting Stabilization project this year has resulted in more predictable reporting and extract of data for your agency. We’re also building on the ease for reporting against data from configurable forms (specifically around multiple instances of a document). And while our privileging in all cases is not available down to every field currently, we’ll certainly review that request with our Product team for future roadmap consideration. We made significant investments in 2016 around customer service and product that we believe will improve your experience. We appreciate you as our customer and are here to help, so we’d love your perspective on any additional areas on which we can focus specific to your agency and/or the entire CareLogic community. As always, you can reach us through the support desk or during the weekly status calls to make sure we’re addressing your needs. Thank you, your Qualifacts team.

 
 

Gillian from View Point Health
Specialty: Mental & behavioral health

June 2016

June 2016

Great product, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and train on. Very intuitive. I provide training to new staff and they are always surprised on how easy it is to learn. Development team is very strong.

Likes Least

Outages can be debilitating to our agency. Not frequently but at times when updates are pushed to system, there is an outage.

Recommendations

None at this time. I do not have any recommendations at this time.

 
 

Deb from FMRS
Specialty: Other specialty

June 2016

June 2016

Deb's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clinical staff flexibility. Helps clinicians stay focused.

Likes Least

Reporting limitations. All tables not available. Long waits for reports.

Recommendations

Be specific and report issues that affect the greatest number of staff.

 
 

Angie from Western Mental Health Center
Specialty: Mental & behavioral health

June 2016

June 2016

Good Product but needs to work hard to stay compeditive

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to make the software your own. Using your own forms and the ability to change them when we need them changed not when someone else has time.

Likes Least

The over promise of fixing known problems or new features that never come.

Recommendations

Look at lots of software and make sure to compare apples to apples. Write down what your needs are before you start looking so you do not forget you needs when you are looking at the bells and whistles of a demo.

 
 

Krystle from Methodist
Specialty: Mental & behavioral health

June 2016

June 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is great for outpatient facilities and is easy to use.

Likes Least

My least favorite about the product is the inpatient side of things.

Recommendations

Make sure that the product will fit your facilities most important needs

 
 

Jaya from MCCA,inc
Specialty: Other specialty

June 2016

June 2016

Lots of improvements every year

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

they work with user group to understand the need and issue and work accordingly.

Likes Least

Customer support and help desk. Submitting tickets take long time.

Recommendations

Should have live customer support system 24/7. It will be helpful in person support

 
 

Tia from DADC
Specialty: Mental & behavioral health

June 2016

June 2016

Getting use to it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The level of detail and the time consuming method of getting the information for general ledger

Likes Least

That there is not a general ledger interface and easier method of getting detail go data

Recommendations

Make sure you have a good general ledger software to us since care logic is not intergrated

 
 

kimberly from Starfish family services
Specialty: Mental & behavioral health

June 2016

June 2016

Carelogic review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly The staff a nice and the software is easy to work with.

Likes Least

Too many emails and communication and time it takes to get an IT issue resolved

Recommendations

Make sure you understand how the software works and will meet your needs and receive on site training

 
 

Stephanie from EastRidge Health Systems
Specialty: Community health center / FQHC

June 2016

June 2016

User friendly product that has improved our facility

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Constantly keeps improving and brings new features, checks and balances help improve compliance

Likes Least

Sometimes ticket response is slow...and on the occasional the system has lag time

Recommendations

Change is always difficult but the product is really worth the effort.

 
 

Helen from New Directions/Crossroads
Specialty: Mental & behavioral health

June 2016

June 2016

Carelogic review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great clinical tool, easy to build custom reports, easy to navigate

Likes Least

Had to create billing work arounds for some specific grant payers

Recommendations

go to C3, read the documentation, talk to outer users

 
 

Louise from Hartford catholic charities
Specialty: Mental & behavioral health

June 2016

June 2016

billing account manager.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are very willing to explain the solution to your problems.

Likes Least

They may take a long to reply to fix your problem, but they are getting better.

Recommendations

Make sure you know what you want the software to do.

 
 

Andrea from Health Connect America
Specialty: Mental & behavioral health

June 2016

June 2016

Long Time User

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Adaptability! System is able to be used in all different lines of business.
Very user friendly.
Documentation/QSI Connect even being redone, the overall concept of having different forms of communication and training to view at your own pace.

Likes Least

Reporting for custom reports is very cumbersome. Collection Dashboard tables are not in the reporting warehouse. The cumbersome reports could even be overlooked if when new modules are released so are the tables in order to include in custom reports.

Recommendations

Do it!! Outline how you would like to view and categorize you types of services.
When thinking about the above, don't box yourself in. So think what you would want it to look like if you expanded services or went into other states.

 
 

Cheryl from Pathways Transition Programs
Specialty: Mental & behavioral health

June 2016

June 2016

Good. We hav3 been using the system for a year and it has made a diffe

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is a ton of functionality so you can do just about everything.

Likes Least

the ticket system and getting help is very slow. There is so much we don't know about the system and it is hard to find help.

Recommendations

Don't hesitate to purchase this software because it can do everything. You just need strong support.

 
 

Tracy from Zumbro Valley Health Center
Specialty: Mental & behavioral health

June 2016

June 2016

Tracy's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that we can customize documents and we enjoy the fact that the leadership of the vendor are very visible to all of their customers.

Likes Least

I would appreciate the ability to have support know the level I am coming in at when i have submitted a ticket and what level of knowledge i have versus some of the support staff not being at my level.

Recommendations

none at all today or maybe tomorrow or next week or the following

 
 

John from InterCommunity, Inc.
Specialty: Mental & behavioral health

June 2016

June 2016

JP-Connecticut

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

QSI has been very good at responding to customer needs and taking them to heart, and implementing suggestions to improve the product.

Likes Least

Sometimes initial build quality is less than optimal.

Recommendations

If your organization does not offer primary care, it is a very good value for the money.

 
 

Jami from Fairbanks Community Mental Health Services
Specialty: Mental & behavioral health

June 2016

June 2016

Pre-go live

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Training and weekly sessions prior to go live have been very informative and helpful. Trainers have been fantastic and accessible.

Likes Least

So far, knowing the issue not the back button deleting a whole field is the most troublesome issue.

Recommendations

Putting the documents together may seem challenging but being able to get what you need is not as hard as it may seem.

 
 

maria from catholic charities, archdiocese of hartford
Specialty: Other specialty

June 2016

June 2016

CareLogic Rolls :)

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How the system flows when working with the different modules and its functionalities

Likes Least

At the beginning it had to do with support response. Now, that you are working to improve this I am fine.

Recommendations

I would like to recommend more step by step during the implementation as to we struggle a lot.

 
 

Barbara from Samaritan Behavioral Health, Inc.
Specialty: Mental & behavioral health

June 2016

June 2016

Ready to learn more - Love CareLogic.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Qualifacts staff are great. They are always willing to help, answer questions, and provide CareLogic webinars. They don't hesitate to call me to clarify questions or problems that are too cumbersome for email/portal communication.
CareLogic has helped our agency increase our auditing procedures and helps us provide a quality product to our clients.

Likes Least

I was disappointed with the 2015 C3 conference because the Sys Admin track wasn't posted prior to the "early bird" deadline, so I was not able to sign up for that portion. I found out later that it would have been extremely beneficial for me to attend those in Denver. I liked this C3 better as I was able to find out the topics of the Sys Admin track ahead of time so I could decide if it would be beneficial. (It was!)

Recommendations

Learn all you can before "go live". Talk to other customers to learn from their mistakes.

 
 
 
Write a Review
Showing 1-18 of 18

Ken from Mind Springs
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Bad Choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in Mental Health as a Licensed Psychotherapist for 20+ years and this product is the most useless system I have ever used. It is not user friendly and often crashes. Do not waste money on this product. Research products such as Power Chart are way more useful and easier for employees to learn. CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.

Pros

nothing

Cons

everything

Advice to Others

Yes, run away from this useless and unreliable product. Do not waste money on this. First hand experience.

Source: Capterra
 

Kurt from Pine Rest ( Former employer)

November 2016

November 2016

Carelogic review while at Pine Rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Carelogic seemed to always be down or slow. Many of the information was repetitive and could have been streamlined.

Source: Capterra
 

Monica from Health Connect America

June 2016

June 2016

CareLogic Enterprise

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been in CareLogic for about a year and a half. It was a great improvement from working on paper. Attending the CareLogic conference has been very helpful in learning more ways to help direct care staff get there documentation done and spend more time with clients. In addition, I learned more information on how to pull information out of Carelogic for reporting purposes.

Source: Capterra
 

Jennifer from Methodist Family Health

June 2016

June 2016

CareLogic

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have no further comments to make about this subject.

Source: Capterra
 

Kellye from Serenity Behavioral Health Systems

June 2016

June 2016

It's been overall a positive experience.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The ease of use for clinicians and providers are the big selling points. It is more difficult to navigate and troubleshoot from a billing and troubleshooting perspective. However, keeping our providers happy so they can provide the best care is the most important piece!

Source: Capterra
 

Mark from Crossroads' Turning Points

June 2016

June 2016

Love some Carelogic

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Since we started using Carelogic it has made most of what we do even better. It allows us to have more quality time with our clients.

Source: Capterra
 

Larry from Family Services of Western Pa

June 2016

June 2016

Qualifacts Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use product, good support.

Source: Capterra
 

Jennifer from Independence Center

June 2016

June 2016

Great Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is very easy to customize for your agency. However, some things we need are lacking such as a MAR. Compared to other EHR's it is the best one I have worked with.

Source: Capterra
 

Julie from Serenity BHS

June 2016

June 2016

System Admin

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have enjoyed using CareLogic. It is very easy to use

Source: Capterra
 

Jackie from BSHA

June 2016

June 2016

Wonder people for a wonderful product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great experience. The only suggestion I continue to make is for continual developement in the billing module

Source: Capterra
 

cherie from milestone Centers

June 2016

June 2016

Qualifacts

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

response and care for the customer

Source: Capterra
 

Jessica from River Edge

June 2016

June 2016

I have used this software since 2008, good over all yet could be more intiutive

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros- electronic access. Con, could be more intuitive, too many manual and administrative processes to support documentation and billing in an electronic system. To much administrative set up and maintenances required. Clinical side is better than billing, yet could be more user friendly with ease of use in sections and automation.

Source: Capterra
 

Brenda from Unison Behavioral Health

June 2016

June 2016

Clinically Friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I began using CareLogic as a clinician and found that it was very user friendly. As I was promoted with my agency, I became familiar with CL from a new administrative prospective. Reports are a little difficult to access but overall, I am very satisfied with the product and would recommend it to others.

Source: Capterra
 

Emmalee from Advantage Behavioral Health Systems

June 2016

June 2016

Lots of possibilities, difficult to implement

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There is a lot of functionality that could be very helpful if one little piece could be changed or added. It would be very helpful if functionality was n-tier by default to simplify implementations for agencies in consortiums. Reporting has improved a lot recently.

Source: Capterra
 

Michelle from Unison Behavioral Health

June 2016

June 2016

Awesome

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is great and easy to use. Awesome support. The only con that I have is the report capability.

Source: Capterra
 

Karen from Lookout Mountain CSB

June 2016

June 2016

Easy to use, awesome vendor

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The staff at QSI are knowledgeable and actually take time to get to know their customers. We are not just another number in their books. I have forged great working relationships and friendships with the staff at QSI. The software is easy to setup, maintain, and use.

Source: Capterra
 

Rachel from SouthLight Healthcare

April 2016

April 2016

I have been a system administrator of this software for two years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Once you learn the system it is very intuitive. The build in alerts are awesome.

The Person Centered plan leaves something to be desired and the MAR does work for our organization.

Source: Capterra
 

Greg from Child and Family

March 2014

March 2014

What a lifesaver!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Qualifacts has been a great partner in a time of dramatic change for our organization. We could not be where we are today without the their software and their excellent support. I would absolutely reccomend CareLogic for any behavioral health agency.

Source: Capterra