ReLi Med Solutions' suite of applications give small to mid-sized ambulatory care practices an affordable, user-friendly and completely integrated EHR and Practice Management solution. With ReLi Med, providers and administrative staff alike have access to enterprise-level functionality that is extremely flexible and easy to navigate.
ReLi Med's sleek, intuitive workflow is smooth and seamless and can be customized to match the unique workflow of your practice. Users can quickly and easily navigate throughout the software, from the software's certified EHR, ReLiMedEMR, to the Scheduler, Document Management, ePrescribing and eLabs. This uniform design makes the software easy to learn as well, so office staff and doctors can be up and running right away.
We really like the company's focus on customization; providers and staff can customize templates on the fly in the system which promotes individuality in charting. This flexibility also extends to the solution's delivery - the web-based offering eliminates upfront costs and provides access from anywhere with an Internet connection. The in-house deployment ensures that all information is kept with the practice at all times and accessing your data isn't dependent on an Internet connection. Their personalized support team helps you with implementation, training and template customization.
We recommend ReLi Med to practices with less than 10 doctors in a number of ambulatory specialties: Pediatrics, internal medicine, Family Practice, Urgent Care and more. The pricing of the software is in low monthly installments based on the number of providers and the features utilized.
Kurt from Edgewater Medical Center
Specialty: Family medicine
Employees number: 51-200 employees
There are many good qualities of this system. I have worked in the healthcare field for 12 years now and I am over 5 primary care practices currently. I have always kept up with different systems such as Allscripts, Athena, and Epic. The systems do much of the same but once you sign a contract with the larger systems the customer service goes down and changes to the larger systems are impossible it seems. I first look at cost; Reli Med is way more affordable compared to the other systems. Second, I look at how easy it is to use. Reli Med is very user-friendly from the front desk to the providers. Reli Med is constantly improving the system to customize for the providers; which is a great plus. Other systems will point you to a video online and do not explain it like Reli Med.
The clinics have improved since the move to Reli Med and quality care measures are making us stay independent and grow the practices.
Customer service plus , affordable , easy to use, turn around time.
I really can not think of one! It always can be cheaper.
I would recommend this System to others!! If you give them a chance you will not be disappointed!
Joe from Solstas / Quest Diagnostics
Specialty: Other specialty
The software and customer service are easy to work with and support team is one of the most responsive I have ever worked with . I have worked with hundreds of EMR vendors and rarely have had the personal service and attention that ReLimed offers to not only there clients but partner vendors such as Labs.
Have no experience with this question
If customer support and attention are not important to you, ReLimed may not impress on you as they have myself.
Sylvia from Sylvia Sweatt Family Practice, LLC
Specialty: Family medicine
Relimed support is the best I have ever had for EMR-pricing is great! System easy to use
Nothing. Relimed is great choice, having used other systems this one is great.
EMRs are many times generic, this is one you customize and not have to break the bank having it.
Chip from Heuser Health
Specialty: Other specialty
Our Practice is unique in the fact that we travel to our patients' place of work to provide service. ReLiMed worked with us and created a mobile system that we can use anywhere. It has made what we do so simple.
I wish we could use it at remote locations though a WiFi hotspot.
Tell the staff at ReLi Med what you need, how you want the system to run, and how they can make your user experience easier, and they will make it happen.
Dan from Professional Office Solutions
Specialty: Billing services
The software is easy to use. It can easily be configured to your practice to fit your workflow. The vendor is quick to respond to support questions and enhancement requests are handled promptly.
I cannot think of anything regarding the product or vendor that I have an issue with.
Review more than one product. If possible, speak with current users of the systems.
Deanna from Optimus Medical Group and Healthcare, PLLC
Specialty: Urgent care
The main thing that I like about ReLiMed EMR is that the system is user-friendly. Also, I like that ReLiMed is willing to help customize the system to what works best for your office. Even if this means them designing a new feature and pushing it out in their next release.
I wish there were more specified help documents and videos as opposed to the broad range documentation available. I wish that onsite training was an option for my office. Also, I wish there were quarterly or biannual checkup visits in person instead of via online meetings.
Try out the system to its fullest potential before looking elsewhere. Though the company is still new to this industry, they are well worth it.
Steven from Breakthrough Healthcare Consulting, LLC
Specialty: Other specialty
Customer service has been superb compared to some of the other higher cost options. ReLiMed has been extremely responsive to my clients' needs.
It is hard to be critical of the product or the vendor.
Take time when reviewing the demo and ask to see their portal. They will answer all of your questions.
Bhaskar from Prompt Care of Central Florida
Date: October 2013
ReLiMed EMR is very user friendly. We felt that the learning curve was very small because the screens are so straightforward. We can easily access our patients’ information and communicate with our staff. Most importantly, we were able to make our transition easy to ReLi Med from a different EMR that our practice used. We noticed improvements in efficiency from the start. Their team is always open to suggestions, listens to our needs, and addresses those needs.
We love the flexibility of this EMR system and the support that’s available when we need it. We guarantee you’ll actually reach a support team member when you call ReLiMed’s office. There's no runaround and transfers from operators. Real, live ReLiMed team members are always available for support when we call! This is truly helpful when we are in need of quick answers to our problems and want them resolved immediately, which was difficult with our previous EMR service provider. ReLiMed has gone above and beyond to make the transition from the other system smooth; they helped us pull the necessary data from the old system when the previous vendor did not respond to any of our communication.
We would 100% recommend ReLiMed Solutions to any practice that is looking for a system that is robust, user-friendly, and flexible with great customer support.
Vinay from Saranga Comprehensive Psychiatry, PLLC
Date: October 2013
My staff and I are very pleased with how easy ReLiMed makes everything from scheduling to charting for a Psychiatric Practice. We feel very comfortable using the system due to its simplicity and user-friendliness, yet we are always impressed with how technologically advanced the system is beneath the surface. With ReLiMed EMR, we can enter the 5 axes of diagnosis easily. Goal tracking is really simple too.
Training for the system was phenomenal, and the implementation staff worked with us in incorporating our templates into the system. We have also found that the support team is constantly available if we do have a question; we are always able to reach someone on the phone immediately instead of being put on hold or having to deal with an answering machine. The support staff members are knowledgeable, friendly, and polite, and the always take the time to fix the problem or help us understand what we missed.
Anju from Concord Children's Clinic
Date: August 2013
Our pediatric practice has been using ReLiMed EMR for almost a year now, and we have found it to be simple to use and well suited for a pediatric clinic. Having seen other systems, I think it’s by far a top notch EMR for pediatric providers. I have been pleased with the system’s ease of use and the attentiveness of the company’s support staff. ReLi Med support team members are truly dedicated in making you happy. They actively listen to your support calls and work to promptly meet your needs.
ReLi Med Solutions provides an EMR that allows your practice to document patient encounters efficiently and thoroughly. Their system offers comprehensive age and gender specific charting templates, and the great thing is that the ReLi Med developers will work with your practice to customize the templates to your liking. If you are looking for a system that is particularly pediatric friendly, ReLiMed EMR will definitely fulfill your needs.
Anil from Cary Children's Clinic
Date: July 2013
I have been using ReliMed EMR since 2010. In December 2012, I started using ReLi Med's billing services too. Their billing services team does an excellent job with my clinic's revenue cycle management. I would highly recommend that every practice using ReliMed EMR/PM begin using their billing services.
The ReLi Med team has saved my practice a lot of money and given me peace of mind. Like clockwork, I get a detailed report every Friday showing all the work done for the week. I couldn't be happier with the results.
Heidi from Heidi Winkler, M.D. - Pediatrics
Date: July 2013
Before choosing ReLiMed, we were signed on with a "highly rated" EMR (which shall remain nameless). The product was pretty good - not as easy and intuitive as ReLiMed - but fairly good. However, once we signed on - they disappeared. On numerous occasions we had questions, or ran into problems, and tried to contact them. They never answered the phone! I ended up having to call their "corporate headquarters" in San Francisco to get someone from their Southern U.S. (main) office to call me back. Spent two hours on the phone just trying to speak with a live person!
Naturally, when I reached this person I didn't ask about the problem. I inquired about how to go about canceling the service.
So, my wife and I went on a "hunt" for the best EMR for our pediatric practice.
We spoke to other doctors, did our own Internet research, and looked at the highest rated EMR systems on Software Advice. We made a list of what we thought were the top eight - the "best of the best".
Then we contacted each one and sat through eight separate live demonstrations, asking questions, taking notes, and becoming fully immersed.
We whittled the eight down to four fairly quickly. Then down to three. Then two.
We went back and forth between the top two contenders, and after careful consideration - we chose a winner. ReLiMed EMR!
No, the look of their system didn't "wow" us with some fancy colored icons and such like some of the others, but their system was effective, intuitive, and easy on the eyes.
The training session was wonderful (three days) and all three of us (my wife, our receptionist, and me) left feeling that we were well-versed in how to operate the system.
We were pleased to discover that although this system is so easy, it is (technically) very advanced, with many "layers". I'm not an IT guy, nor am I very versed with words to describe, however believe me when I say this EMR has very powerful capabilities.
Since we've begun using it in the office, we've had to contact ReLiMed's technical department to ask a question. I think you'd find this to be true with any EMR you choose. What differentiates ReLIMED EMR from others is you can actually reach a live person all of the time. Yesterday, July 4th - a holiday - we called in for a question and the call was picked up on the second ring. The technician was extremely knowledgable and friendly. She spent about 20 minutes on the phone with the three of us. The "problem" wasn't a problem with the EMR, but was on our end - as we hadn't used this particular function before. The tech assumed control of our computer - with our permission - and walked us through the operation, which ended up being very easy. We've experienced this same level of personal service on two other occasions before this.
Neither my wife nor I can think of another product and/or service that we've ever been this thrilled with.
ReLiMed is aptly named.
If we could give six stars (or ten) - we would!
Himanshu from Himanshu P Parikh, MD PC
Date: June 2013
I am a physician in Raleigh, North Carolina, and I have been using ReLiMed EMR since July of 2012. I have been very pleased with the flexibility of the system, and the development team’s willingness to set up/alter charting templates to best fit my workflow. The ReLi Med Solutions support staff is very responsive when I call for assistance. I appreciate reaching a live customer support rep when I call their office.
ReLi Med Solutions also provided assistance as I began attesting to the EHR Incentive Program. Using their system, I was able to meet all of the requirements necessary to receive the Meaningful Use incentive payments. Because of the excellent support and affordability, I would recommend ReLi Med Solutions to any practice seeking an EHR system.
Ravi from Concord Children's Clinic
Date: May 2013
In the fall of 2012, following six plus months of looking at several vendor solutions for EMR/EHR, we chose ReLiMed EMR. We went live in October 2012 and migrated from paper to electronic charts. By spring of 2013, we implemented their fully integrated solution, namely both the Electronic Medical Records (EMR) and Practice Management (Billing).
As the providers (MD’s and NP’s) and the support staff (Nurses, CNA’s and Receptionists) learned the system, it became obvious that a good choice had been made. The ReLiMed EMR/PM solution design represents a very well thought out system. Coupled with a high level of adaptability and ease of customization, we can confidently endorse it as being one of the best, and may be the best, in the market place. It is apparent that a vast amount of high level thinking has gone into system design and architecture, even before beginning to write a single piece of code.
Furthermore, once installed, the quality of support has been phenomenal. Regardless of what question is being asked, ReLiMed staff has handled the same in the most professional manner. Help is made available, whatever it takes. There have been times, when either a new feature has been requested or an issue has been reported. The response has always been a very swift and cooperative one. Flaws, however rare, are addressed with a sense of urgency and the new feature(s) incorporated in a timely manner.
The senior management is accessible, always, open and responsive to all our needs. I can confidently recommend ReLi Med Solutions for any practice looking for an EMR/PM system
Chelsea from Optimus Urgent Care and Family Practice
Date: February 2013
Wanting great system AND great customer support? You really can’t go wrong with ReLi Med Solutions. I work in patient and billing services at our urgent care in Raleigh, North Carolina. During our implementation process, I felt like I was able to learn the system quickly because it was straightforward and intuitive. I also appreciated that the ReLi Med support team was willing to customize templates in the system to meet the needs of our clinic.
ReLi Med Support team listens to our requests and implements them quickly. They are there to for us anytime we need support. There is a knowledgeable person on their end that picks up the phone and helps us figure out how to chart things easily and efficiently. We had their system for more than 2 years and there isn't a single time we felt they did not respond to us quick enough.
If you’re looking for a system that is easy to use and customer support that is exceptional, then ReLi Med Solutions is a great choice. You will not only be pleased, you will be satisfied with the system and services provided by ReLi Med.
Aswani from North Carolina Internal Medicine
Date: January 2013
I can’t say enough about the level of support provided by this company. The ReLi Med team provided assistance with Meaningful Use reporting, so getting the necessary information to CMS has been relatively easy. Our internal medicine practice has already received payments from the Medicare EHR Incentive Program thanks to ReLi Med Solutions!
Deneen from Optimus Urgent Care
Date: January 2013
If you’re looking for an affordable, easy to learn EMR system for your practice, ReLiMed EMR is a good choice. I manage an urgent care practice in Greensboro, North Carolina. The developers at ReLi Med Solutions were able to customize the software charting templates to cater to the specific workflow of our practice.
If excellent customer support is important to you, then ReLi Med Solutions is the company you want to work with. ReLi support team members are always quick to respond to our questions or concerns even on the week-ends. They are consistently polite and professional which makes customer support a much more pleasant process. Not only do they answer our questions, but they take our suggestions too. They listen to you, and the next thing you know, your suggestion is included in the next ReLiMed EMR release.
ReLi Med Solutions are wonderful to work with. I would recommed ReLiMed to anyone looking for a EMR system for there practice.
China from North Carolina Internal Medicine - duplicate submission
Date: January 2013
I manage an internal medicine practice in North Carolina and we have used ReLi Med EMR for about two years. I would recommend this EMR to any practice that wants something customizable and simple to learn. As an office administrator, I can create new templates and alter old templates quickly and easily. And if I ever run into any questions, I know I can count on a member of the ReLi Med support team to answer my calls.
Not only am I pleased with the flexibility the system, but I’m also very pleased with the price. I haven’t come across another solution out there that offers such high quality for such an affordable price. ReLi Med EMR was an easy choice for us to make.
Susan from Randleman Medical Center
Date: December 2012
Reli Med solutions has a great staff that is very helpful and courteous. They take your thoughts and ideas and they make them functional within their system. Their sytem is very user friendly. Their team is full of ideas on how to improve the working of their system and they listen when the client talks about how they would like things to work. Lisa and Clint and Renu are very knowledgeable about the working of the medical system, EMR and billing. You will not be disappointed in this system.
Casey from Cary Children's Clinic
Date: November 2012
As an Office Manager at a Pediatric practice, I find ReLi to be very easy to use and the customer support is always available with no hold times! The scheduling is similar to our previous software, but there are some differences that have helped in time management, organization and communication. No more time is wasted on pulling charts and sorting through countless printed information to find what I need.
Before implementing ReLi Med EMR, we used a different software that didn't have the same reporting capabilities that this EMR provides. I regularly have to generate immunization reports to document into NCIR. This system is so straight forward that I was able to switch to this electronic reporting process right away. Some other reporting features that are available can help your practice ensure that it brings in the maximum amount of revenue and enhances the quality of your patient care. For an example, we like to make calls to our patients on their birthdays to remind them that they are due for a Well Child Check. By pulling up a report with a monthly date range, I can be sure that I am not missing any of these appointments.
In my opinion, all EMRs have room for improvement, but ReLi Med Solutions is truly dedicated to listening to its customers. Our staff has shared recommendations that have resulted in new enhancements in the system, so I can honestly say ReLi will take to your needs and suggestions seriously. Overall, this EMR is awesome.