Therabill Software


 

Therabill is a HIPAA- and ARRA-compliant web-based electronic billing and documentation software that enables mental and behavioral health specialists as well as speech therapy practices to submit claims, manage schedules, enter treatment notes, and maintain patient information. Because Therabill is web-based, users can access Therabill anywhere, anytime, from any web-enabled device. There’s nothing to download or install.

Available to both single and group therapy practices, Therabill is ideal for speech-language pathologists, developmental therapists, social workers, behavioral health counselors, psychologists, and nutritionists.

Therabill enables office staff to manage multiple providers' calendars and billing. The software also features patient invoicing, text and email appointment reminders, built-in reporting, customizable templates, credit card processing, and faxing

 

Therabill - Scheduling and appointments
 
  • Therabill - Scheduling and appointments
    Scheduling and appointments
  • Therabill - Session, codes, and documentation
    Session, codes, and documentation
  • Therabill - Client and insurance details
    Client and insurance details
  • Therabill - Insurance claims
    Insurance claims
  • Therabill - Primary dashboard
    Primary dashboard
  • Therabill - Customizable templates
    Customizable templates
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

55 Reviews of Therabill

 

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Software Advice Reviews (26)
More Reviews (29)

Showing 1-20 of 26

Rachel from Excel Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Therabill thoughts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The main dashboard page offers a lot of information. Especially helpful is the box that will show any electronic EOB's that have been rejected.

Cons

This product is not user friendly. There are a lot of tabs that are not needed or applicable. When looking for something that should be obvious, it is not easy to find. For example, to apply payments to a patient account, you would click payments->enter payment->batch client. Therabill could improve their user friendliness by using terms that match to the task.

 
 

Erick from SpeechCom, Inc.
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Therabill is pretty solid so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice.
The knowledge base videos are very helpful when you need to find answers on your own

Pros

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Cons

Front end training was pretty minimal.
Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone.
If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

 
 

Racheal from Speech Therapy Services
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Functional for a small or large private practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills.

Pros

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Cons

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

 
 

Tom from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

 
 

Arni from Center Tree Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great for solo or small group practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform.

Pros

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Cons

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

 
 

Janet from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

great simple software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Cons

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

 
 

Nick from Excel Care Therapy
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

TheraBill, good tool, non-responsive support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

 
 

Monica from New Braunfels Counseling Center
Specialty: Mental & behavioral health

September 2016

September 2016

Therabill review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful.

Likes Least

Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade.

Recommendations

Ease of billing to healthcare organizations is great, once you get done correcting the claim with the ICD10 code. The ERA section is very easy to use. I like the ease of use of the dashboard and the easy access to videos on You Tube. The customer service is always friendly and helpful.

 
 

Phaedra from Great Beginnings VA
Specialty: Speech therapy

August 2016

August 2016

100% satisfied!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Likes Least

Just wish it wasn't as expensive, compared to other's.

Recommendations

It is a bit more pricey than other software; but it really has everything you need.

 
 

Jodi from Dr. Jodi Lovejoy, D.BH, NAPPP, LCSW
Specialty: Mental & behavioral health

February 2016

February 2016

Therabill needs,to reinvent themselves for better market share

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice.

Likes Least

I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go...

Recommendations

Unless a newer, more iPad-friendly version is created, this system is great for non i-Pad systems. It's a truly excellent program.

 
 

ANDREASE from OCCUPATIONAL THERAPY
Specialty: Occupational medicine

August 2015

August 2015

Better than most programs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

Likes Least

The explanation of the Eval process is difficult to understand.
The program is glitchy especially during non peak hours when you need it!
No customer service available after or before 9-5 hours
Now it has been bought out by Web PT an expensive company that is geriatric PT driven
with rude customer service.

Recommendations

Do not buy any program that will not let you try it out first.

 
 

Chuck from Positive Pathways
Specialty: Mental & behavioral health

May 2015

May 2015

Therabill review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Therabill is easy to complete session notes, scheduling, and to complete billing

Likes Least

Therabill at times will "stop running scripts" which means that I have to log out and then back in to complete my tasks

Recommendations

It is a one stop shopping software that is easy to use

 
 

Dawn from Positive Pathways
Specialty: Mental & behavioral health

May 2015

May 2015

No hassle scheduling and billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use and navigate through. It has continued to grow since we began using it in 2012. The vendor is always wanting to make it more user friendly and tailoring it to everyone's needs.

Likes Least

What I like the least about this product is that it went through a period when it was always running slow. Once Therabill realized there was an issue with too many users, they expanded to benefit the customer and their needs.

Recommendations

At this time I do not have any recommendations for others when it comes to evaluating software.

 
 

Denise from Speech Enterprises, Inc
Specialty: Speech therapy

May 2015

May 2015

Glad to Have It

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the support online and the quick response time to individual problems and or concerns. Also, features are developed in response to requests.

Likes Least

It lacks intuitiveness so that I am searching all over and then after I found how to do something I cannot remember how I did it.

Recommendations

Look to see if the product syncs to calendars you are using outside the software and if it allows for documentation, scheduling, and billing.

 
 

Travis from Positive Pathways, LLC
Specialty: Mental & behavioral health

May 2015

May 2015

Perfect for our Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature!

Likes Least

The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor.

Recommendations

What features does your practice or provider need in management software? Scheduling, electronic billing, ERA support, custom reports, electronic documentation? Therabill supports all of these!

 
 

Anat from Speech Start Therapy
Specialty: Speech therapy

April 2015

April 2015

Great for therapy notes and billing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to navigate and great for organizing therapy notes.

Likes Least

No online chat to quickly resolve issues if having difficulty

Recommendations

I recommend this software for therapists. It is a great way to organize therapy notes and client information.

 
 

Anastasia from KidLink Therapy, PC
Specialty: Physical therapy / rehab

February 2015

February 2015

The people at Therabill are incredible!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never!
I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far.

Likes Least

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists.

Recommendations

It is a very user-friendly software with incredible customer service.It's very good for small practice.

 
 

Shila from Center for Speech & Language Therapy
Specialty: Speech therapy

December 2014

December 2014

Therabill has cut down on my paperwork time.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best part about this product are the billing features. It makes doing my own billing simple, fast and efficient. Also, the staff at Therabill have been easy to contact and have attempted to work with me to customize the program to my individual needs.

Likes Least

My least favorite feature is the schedule/calendar.

Recommendations

Use the 30 day free trial to determine if Therabill meets your needs. Also take advantage of the free training.

 
 

Lisa from West Georgia Counseling & Educational Services
Specialty: Other specialty

October 2014

October 2014

Very Happy with Therabill

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We can access the same calendar from all four of our office locations. The ease and simplicity of filing insurance claims, scheduling, and billing is great.

Likes Least

There really isn't anything that we are not happy with.

Recommendations

I highly recommend Therabill to any Counseling/Therapy services. Try it free for 30 days, but you really don't get the full aspect of Therabill in just a 30-day trial.

 
 

Susan from Daystar Counseling Ministries
Specialty: Other specialty

August 2014

August 2014

It has gone remarkably well. We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program

Likes Least

The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients.

Recommendations

Try it and see! We've found the support to be very helpful. Even before we signed on to use the product, they were available to answer all our questions with regard to how the program runs.

 
 
 
Showing 1-20 of 29

Wendy from Wendy Ryan, LCSW, LLC

August 2014

August 2014

Easy to Use Program for Clinical Social Workers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

Source: Capterra
 

Lindsay from Reliant Physical Therapy

October 2013

October 2013

We love Therabill

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a relatively new physical therapy clinic and have used Therabill for the past 7 months for documentation and electronic insurance claims. We recently transferred our credit card processing system from Century Connect to Therabill as well because we were having a lot of technical issues with Century Connect. We also wanted to streamline our company and save on time. We have been so impressed with Joe and the team at Therabill. From day 1, they have been incredibly fast at addressing any questions we have had regarding their system. It usually takes them minutes to respond to an email and there is always someone we can talk to on the phone if need be. This past week, we noticed an issue with client's not receiving emails for charges being made through Therabill. It took Therabill 3 days to add this new feature to their system. 3 days! They made our case a priority and took our recommendations very seriously. We appreciate Therabill so much and would highly recommend them to any therapist who is opening their business OR who is with another company that doesn't provide personalized service.

Source: Capterra
 

Denise from Speech Enterprises, Inc

September 2013

September 2013

Very Pleased!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For years I have been using a different practice management product that required I export to a claims processing service. Recently I decided to look for a product that was web-based and would include the billing feature without exporting. I researched and selected a different product to begin using the last week in August with the plan of discontinuing the old system at the first week in September. Well, after 4 days with that product, I began looking again and found Therabill. Within 3 days we were up and running because the software is intuitive and has great video training support as well. Besides the ease of use, it is incredibly flexible. Lack of flexibility was why I aborted on the first program I selected. We are still in the free trial period and love it!

Source: Capterra
 

Anjlee from Synergic Therapy, Inc

August 2013

August 2013

Lives up to it's claims!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Simply AMAZING. If you are looking for a web-based software to take care of ALL your medical practice needs this is the one for you. Due to the ease of use and constant improvements I don't need an office assistant to help me manage my business. Joe and his team manage it for me. I am amazed at the rate that new and innovative features are added with a support video to help you implement the new feature. I hear the same comment over and over from colleagues .." I wish I had found it sooner...it has made me more efficient and effective". While a "great" review would include pros and cons.......I honestly have no cons. The price is unheard of for what you get, the support is quick, the product is professional, clear, and extremely user friendly, and it truly helps your bottom line!

Source: Capterra
 

Angela from Speech & Language Therapy Services for Boston

April 2013

April 2013

I highly recommend Therabill for your EMR, scheduling, and claim submission needs!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think this is a great product and I highly recommend it for any allied health care professional!! I have never written a review online for anything, but love this product so much, I was motivated to help spread the word about it. It's also a very reasonable cost per month and completely worth the money in the time it saves me and helps keep everything organized and in one place. They also let you use Therabill free for one month. In that month, you can access all the features and there are no strings attached.

Pros

I have highly recommended Therabill to fellow colleagues who have also been pleased with this product. It has everything you need in one place. You can keep electronic files on your clients, along with soap notes for each session, and upload any other documents you have for them. I also do all of my billing/claim submission through here. I can submit claims electronically or mail a paper claim for companies that do not accept electronic claims. You can easily prepare receipts for clients for their payments or create invoices for them to submit payment to you. There is also a great scheduling feature that syncs with Google calendars. With this calendar feature you can keep track of your sessions with clients, input other events, and Therabill can send automatic email reminders about the client's appointment. The help videos and online trainings are actually helpful and customer support is very responsive anytime I've emailed them with questions.

Cons

There are occasional bugs, but whenever I've emailed customer support about them, they are usually fixed within 24 hours and sometimes within the hour. So I can't even say this is a real con because it always gets resolved in a reasonable amount of time.

The only other issue I've had is with the calendar syncing with Google calendar. If I change something on Therabill, it automatically changes it on Google. However, the reverse does not always happen. Sometimes I change something on Google and it automatically changes on Therabill and sometimes it doesn't so I usually have to go in once a week and make sure my calendars match.

Source: Capterra
 

Anna from Anna Rooney Speech Therapy

February 2013

February 2013

Therabill Meets My Billing and Bookeeping Needs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Therabill if you need a program that does both your billing and bookkeeping. It is a user-friendly program that helps you track billing as well as bill.

Pros

I started using Therabill about 1 and half months ago and I have been very pleased with the product. Prior to using Therabill, I used a billing specialist. She just did my billing, not my bookeeping and it cost me more. Therabill is a very effective way to manage your billing and easily bill. I bill insurance companies direcetly as well as CBO for Early Intervention. I also use Therabill to bill my clients directly.

Cons

LIke any program, you need to be pro-active about entering the information. You also need to take a little time to watch the very helpful videos. However, if you have questions, customer support is great!

Source: Capterra
 

Heather from Therapy USA

December 2012

December 2012

I love Therabill

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This program should be used in every office

Pros

This is the most amazing and affordable program on the market. Collections are prompt I love the entire system. In addition the staff is very helpful!

Cons

NONE I HAVE NO PROBLEMS WITH THE SYSTEM

Source: Capterra
 

Marilee from Marilee Feldman, MS, LCPC, CADC, LLC

October 2012

October 2012

Best software for therapists

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Outstanding product with amazing customer support. A great value!

Pros

I am a counselor in private practice and cannot recommend Therabill highly enough! I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill. Therabill is very easy to use, very intuitive and simple. Therabill has the best technical support on the planet! All of my questions are answered very promptly and clearly. Therabill staff are also open to my suggestions for improvement. My life has truly changed as a result of this product. It is so easy to use for scheduling and billing, and at the tail end of the billing process it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts. Creating statements is also easy. Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-rate as well. Therabill is an attractive program that is easy to use and has saved me a lot of time and money. Well worth the monthly fee!

Cons

I cannot find any downside to this product.

Source: Capterra
 

Travis from Positive Pathways

September 2012

September 2012

Affordable, Fully featured Mental Health Practice Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our practice was looking for an all in one, billing/ scheduling/ practice management system. We currently have 12 providers and plan on continuing to grow. We found Therabill and liked it immediately. After the demonstration that Joe gave us, we only liked it more. It is affordable and feature rich, and has everything that we were looking for.

Pros

- Fully featured billing and practice management system.
- With frequent updates and maintenance, Therabill just keeps getting better.
- A+ customer support. E-mails are frequently answered with in an hour or less.
- Easy import and transition from old software.

Cons

Currently, none whatsoever.

Source: Capterra
 

Jane from Integrative Counseling & Psychological Services, P

May 2012

May 2012

Best deal for what it offers!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond.

And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

Pros

*medical billing/scheduling in one
*email and/or text reminders to patients
*electronic billing included
*day, week, or month view
*designer is incredibly responsive to feedback to improve!!
*affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers)
*US (IL) based
*support is quick to respond
*securely located servers, with a set-up mindful of HIPAA

Cons

*actually many cons get addressed when you give feedback and Joe has time to get to it :-)
*would be nice to drag an appointment from one time to another (I believe he is working on this as well!)
*it can take a short time to get used to appearance changes
*really, any cons are pretty minor

Source: Capterra
 

Cynthia from Bowen Speech-Language Therapy, LLC

April 2012

April 2012

Therabill: Easy to Use and Stellar Customer Support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recently started a private practice in Speech-Language Pathology, & a colleague recommended I give Therabill billing software a try. I have been very pleased that I did! Therabill is easy to use, and their customer support is outstanding! Joe Dundas and his team are always quick to answer my questions when they arise. Their quick answers (often to questions I didn't even know I needed to ask) have saved me hours of time and frustration as I navigate new territory. And what is even better is that I have produced clean claims and have been paid!

Pros

Easy to use; responsive customer support; documentation feature; very reasonably priced.

Cons

No cons encountered to date!

Source: Capterra
 

April from April Arden and Associates

January 2012

January 2012

Therabill billing website is the best out there.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Therabill to anyone who needs to bill insurance companies for services.

Pros

Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The IT guy will get back to me within 15-30 minutes if I have a question or problem. They go above and beyond and they truly care about the people who use the website. They are continually updating the site and adding improvements and new options. You can't go wrong with this web site, it makes billing a pleasure. Therapists who work for me find it very beneficial for maintaining their schedules, and it was easy to train them on how to use the website.

Cons

No cons, that I have found.

Source: Capterra
 

Adam from Adirondack Manual Physical Therapy, PLLC

December 2011

December 2011

Completely thrilled with Therabill

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend Therabill to any provider just beginning a practice, as we were, as well as to an existing provider looking for a more concise form of record keeping and billing.

Pros

Clarity of process - we were walked through step by step, with the option of asking for help at any step of the way.
Customer service (we typically receive a response within an hour)
Therabill's ability to change with our needs
Easy to understand language
Clear explanation of each field
Cost effective
Creator very in touch with the needs of therapist and their language

Cons

I do not have any negative issues.

Source: Capterra
 

Lisa from Therapy Specialists, LLC

December 2011

December 2011

Therabill works well for my therapy billing needs!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have and will continue to recommend this product to others!

Pros

Therabill is a great product that has proven to save me time! The customer support is also excellent!

Cons

I have been happy with the service thus far.

Source: Capterra
 

Kari from Kari Gough, LCSW

December 2011

December 2011

Efficient and affordable medical billing program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend this software program for medical billing professionals

Pros

Features
Ease of Use
Customer Support is Excellent and Responsive
Timely Updates
User Friendly

Cons

Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use

Source: Capterra
 

Danielle from Danielle Pekay, M.A. CCC-SLP

December 2011

December 2011

Therabill Makes Billing Easy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly reccomend Therabill to handle medical billing for a small practice.

Pros

I am an independent therapist with a small private practice. I have been using Therabill for many years. It is simple to imput your client information and get started. It allows you to easily bill insurance companies and early intervention. Therabill is extremely user friendly and has excellent customer service.

Cons

I have had a very positive experience using Therabill.

Source: Capterra
 

Holly from Speech Language Pathologist

December 2011

December 2011

Therabill Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommended!!

Pros

Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.

Cons

I honestly can't think of any.

Source: Capterra
 

Holly from Toddler Therapy Services, Inc.

December 2011

December 2011

Wouldn't Use Anything Else

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend this program. I am so glad someone recommended TheraBill to us.
When we first started with the program and needed assistance, our calls were returned promptly. The office assistant using the program was somewhat inexperienced in computer use but found this program to be user-friendly. And even after using the program for almost 2 years, if we ever need support (which is very rarely because of the ease in using TherBill), our emails are answered very quickly.

Pros

Easy to understand and use.
Navigation is easy.
Support is prompt and excellent.

Cons

None for our use.

Source: Capterra
 

Meg from Meghan Chalmers, Mini-Motor Mouths

December 2011

December 2011

Made my life 1000x easier

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pros

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't need them at this point.

I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Source: Capterra
 

Ginger from Spice of Life

December 2011

December 2011

Great medical billing software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I highly recommend Therabill, especially for Early Intervention.

Pros

Very easy to use and great customer support even for questions outside of the software but in regards to billing.

Cons

I have not used any other on-line medical billing program to compare to Therabill but I have no desire or reason to do so because Therabill has been easy to use and affordable.

Source: Capterra