Therabill Software


 

Therabill is a web-based electronic billing and practice management solution that enables therapy practices to submit claims electronically, manage their schedules, enter session notes and manage client information. The solution can be accessed over an Internet connection, without the need to install any software or maintain hardware.

Therabill offers HIPAA and ARRA compliant environments to store all critical practice data. Therabill can be used by both single and group therapy practices with a variety of healthcare providers including speech-language pathologists, developmental therapists, social workers, behavioral health counselors, psychologists, physical therapists, occupational therapists, nutritionists and more.

Therabill enables office staff to manage multiple providers' calendars and billing, as well as patient invoicing. The system can also be used to send out automatic reminders via email or text. The solution offers several built-in reports, as well as customizable templates. Other optional features offered by Therabill include credit card processing and fax out services.

 

Therabill - Create Appointments/Edit Provider Schedules
 
  • Therabill - Create Appointments/Edit Provider Schedules
    Create Appointments/Edit Provider Schedules
  • Therabill - Add/Edit Session, Codes, and Documentation
    Add/Edit Session, Codes, and Documentation
  • Therabill - Add/Edit Client and Insurance Information
    Add/Edit Client and Insurance Information
  • Therabill - Monitor/Track CMS 1500 Forms Submitted
    Monitor/Track CMS 1500 Forms Submitted
  • Therabill - Main Dashboard
    Main Dashboard
  • Therabill - Customizable Documentation Templates
    Customizable Documentation Templates
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

25 Reviews of Therabill

Showing 1-20 of 25

 

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Erick from SpeechCom, Inc.
Specialty: Speech therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Therabill is pretty solid so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice.
The knowledge base videos are very helpful when you need to find answers on your own

Pros

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Cons

Front end training was pretty minimal.
Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone.
If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

 
 

Racheal from Speech Therapy Services
Specialty: Speech therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Functional for a small or large private practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills.

Pros

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Cons

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

 
 

Tom from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

 
 

Arni from Center Tree Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great for solo or small group practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform.

Pros

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Cons

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

 
 

Janet from Gibson Counseling
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

great simple software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Cons

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

 
 

Nick from Excel Care Therapy
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

TheraBill, good tool, non-responsive support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

 
 

Monica from New Braunfels Counseling Center
Specialty: Mental & behavioral health

September 2016

September 2016

Therabill review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful.

Likes Least

Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade.

Recommendations

Ease of billing to healthcare organizations is great, once you get done correcting the claim with the ICD10 code. The ERA section is very easy to use. I like the ease of use of the dashboard and the easy access to videos on You Tube. The customer service is always friendly and helpful.

 
 

Phaedra from Great Beginnings VA
Specialty: Speech therapy

August 2016

August 2016

100% satisfied!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Likes Least

Just wish it wasn't as expensive, compared to other's.

Recommendations

It is a bit more pricey than other software; but it really has everything you need.

 
 

Jodi from Dr. Jodi Lovejoy, D.BH, NAPPP, LCSW
Specialty: Mental & behavioral health

February 2016

February 2016

Therabill needs,to reinvent themselves for better market share

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice.

Likes Least

I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go...

Recommendations

Unless a newer, more iPad-friendly version is created, this system is great for non i-Pad systems. It's a truly excellent program.

 
 

ANDREASE from OCCUPATIONAL THERAPY
Specialty: Occupational medicine

August 2015

August 2015

Better than most programs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

Likes Least

The explanation of the Eval process is difficult to understand.
The program is glitchy especially during non peak hours when you need it!
No customer service available after or before 9-5 hours
Now it has been bought out by Web PT an expensive company that is geriatric PT driven
with rude customer service.

Recommendations

Do not buy any program that will not let you try it out first.

 
 

Chuck from Positive Pathways
Specialty: Mental & behavioral health

May 2015

May 2015

Therabill review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Therabill is easy to complete session notes, scheduling, and to complete billing

Likes Least

Therabill at times will "stop running scripts" which means that I have to log out and then back in to complete my tasks

Recommendations

It is a one stop shopping software that is easy to use

 
 

Dawn from Positive Pathways
Specialty: Mental & behavioral health

May 2015

May 2015

No hassle scheduling and billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use and navigate through. It has continued to grow since we began using it in 2012. The vendor is always wanting to make it more user friendly and tailoring it to everyone's needs.

Likes Least

What I like the least about this product is that it went through a period when it was always running slow. Once Therabill realized there was an issue with too many users, they expanded to benefit the customer and their needs.

Recommendations

At this time I do not have any recommendations for others when it comes to evaluating software.

 
 

Denise from Speech Enterprises, Inc
Specialty: Speech therapy

May 2015

May 2015

Glad to Have It

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the support online and the quick response time to individual problems and or concerns. Also, features are developed in response to requests.

Likes Least

It lacks intuitiveness so that I am searching all over and then after I found how to do something I cannot remember how I did it.

Recommendations

Look to see if the product syncs to calendars you are using outside the software and if it allows for documentation, scheduling, and billing.

 
 

Travis from Positive Pathways, LLC
Specialty: Mental & behavioral health

May 2015

May 2015

Perfect for our Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We love our experience with Therabill. New features and updates are always rolling out that enhance the billing, scheduling, and practice management experience. The custom reports feature is crucial for our practice for payroll purposes. Billing is a breeze and we also love the integrated ERA feature!

Likes Least

The only negative we could think of is the frequency of feature updates, which is not a bad thing, but that something is a bit different every week or so. It is easy to adjust to the changes, however, and use of them are well documented by the vendor.

Recommendations

What features does your practice or provider need in management software? Scheduling, electronic billing, ERA support, custom reports, electronic documentation? Therabill supports all of these!

 
 

Anat from Speech Start Therapy
Specialty: Speech therapy

April 2015

April 2015

Great for therapy notes and billing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to navigate and great for organizing therapy notes.

Likes Least

No online chat to quickly resolve issues if having difficulty

Recommendations

I recommend this software for therapists. It is a great way to organize therapy notes and client information.

 
 

Anastasia from KidLink Therapy, PC
Specialty: Physical therapy / rehab

February 2015

February 2015

The people at Therabill are incredible!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have incredible customer service! When we signed up with them, we were on the phone several times a day. Their representatives knew us by names and were always courteous and extremely helpful. And there were no wait time to talk to a human being - never!
I also like how intuitive the software is for a therapist to use; there are several things that we are still learning, but everything works for our small practice so far.

Likes Least

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the financial reports was a bit tricky, but this is more because we are therapists not accountants. Still, there are a few things in the reports I would like to change like calculating payments coming from different sources in order to pay biller vs therapists.

Recommendations

It is a very user-friendly software with incredible customer service.It's very good for small practice.

 
 

Shila from Center for Speech & Language Therapy
Specialty: Speech therapy

December 2014

December 2014

Therabill has cut down on my paperwork time.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best part about this product are the billing features. It makes doing my own billing simple, fast and efficient. Also, the staff at Therabill have been easy to contact and have attempted to work with me to customize the program to my individual needs.

Likes Least

My least favorite feature is the schedule/calendar.

Recommendations

Use the 30 day free trial to determine if Therabill meets your needs. Also take advantage of the free training.

 
 

Lisa from West Georgia Counseling & Educational Services
Specialty: Other specialty

October 2014

October 2014

Very Happy with Therabill

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We can access the same calendar from all four of our office locations. The ease and simplicity of filing insurance claims, scheduling, and billing is great.

Likes Least

There really isn't anything that we are not happy with.

Recommendations

I highly recommend Therabill to any Counseling/Therapy services. Try it free for 30 days, but you really don't get the full aspect of Therabill in just a 30-day trial.

 
 

Susan from Daystar Counseling Ministries
Specialty: Other specialty

August 2014

August 2014

It has gone remarkably well. We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The scheduling and billing pieces of the software are amazing and very intuitive. Our counselors and staff learned it quickly. Our counseling practice is private pay, so we cannot speak to any of the insurance parts of the program

Likes Least

The payments piece is somewhat awkward, especially since we offer a sliding scale to a third of our clients.

Recommendations

Try it and see! We've found the support to be very helpful. Even before we signed on to use the product, they were available to answer all our questions with regard to how the program runs.

 
 

Amy from Osoa Therapy
Specialty: Mental & behavioral health

July 2014

July 2014

Amazing and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer service is the best. The ease of charting, billing, and tracking is amazing. I have used Therabill for five years and love that they are constantly improving their system for more efficient use.

Likes Least

I have very few complaints. Toggling between the billing desk and client chart could be easier, but it's not much work as it is.

Recommendations

For private practices and small counseling offices, this product is a perfect fit. It is affordable, and customer service is so good that they are willing to talk you through any problem.