The Valant Behavioral Health EHR


 

Valant’s  EHR for Behavioral Health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. Designed by a behavioral health care provider and team of advisors, Valant’s staff understands the administrative pains of running a practice.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and securely stored in patient records.

Documentation templates include click-to-narrative technology to reduce typing and simplify the creation of a structured note.  Because the software is completely integrated, information like diagnosis and medication is pulled directly into the note from the patient chart.

The practice management suite allows users to generate charges directly from the calendar, eliminating manual data entry. The extensive reporting feature allows users to manage all aspects of the revenue cycle as well as other clinical and appointment reports. Patients are able to view their balances and receive statements electronically in their Patient Portal.

Valant provides extensive onboarding support and training, and ongoing support is unlimited for the duration of the subscription. Valant is also ONC certified for the 2014 edition of Meaningful Use Criteria.

 

The Valant Behavioral Health EHR - Mobile Notes on iPad
 
  • The Valant Behavioral Health EHR - Mobile Notes on iPad
    Mobile Notes on iPad
  • The Valant Behavioral Health EHR - Track client treatment by outcome measurements
    Track client treatment by outcome measurements
  • The Valant Behavioral Health EHR - Business intelligence via dashboards & reports
    Business intelligence via dashboards & reports
  • The Valant Behavioral Health EHR - Multi-provider & location integrated scheduling
    Multi-provider & location integrated scheduling
  • The Valant Behavioral Health EHR - Secure Patient Portal for screening, forms, engagement
    Secure Patient Portal for screening, forms, engagement
  • The Valant Behavioral Health EHR - Point-and-click clinical documentation
    Point-and-click clinical documentation
Supported Operating System(s):
Windows 7, Windows Vista, Mac OS, Windows 8

117 Reviews of The Valant Behavioral Health EHR

 
Software Advice Reviews (76)
More Reviews (41)

Showing 1-20 of 76

from Hope Springs Behavioral Consultants
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

Valant Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For some, this is easy to get the hang of. There are too many options that are not useful, and too many ways to get to the same things. I think if it were simplified a bit, it would be great!

 
 

from Landmark Center for Behavioral Health
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Stay awat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They have serious issues with regard to patient safety. Cannot run a simple report to track active patients with no appointment on file. They charge per page to fax and cannot be too many pages or it crashes. They use Microsoft Silverlight, therefore, not customizable!!! I can go on and on!

Pros

It is accessible online.

Cons

Not customizable!!!! Patient safety is an issue. Expensive, yes, they do have customer service but their favorite words are, "no we can't do that. Don't you understand that there are millions of lines of programming that can't be changed".

Advice to Others

Don't ever do business with them. They tried and failed.

 
 

from The Pathway Home
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The support from beginning to end with Valant has been outstanding. From the initial inquiries and demo of the product, through the training, and going live, the service provided by Valant staff has always been timely and helpful. I cannot recommend them enough for all customer service needs with this product.

 
 

from Journey to Wellness
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Is not compatible with Mac OS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I purchased this software two years ago. At the time it looked user-friendly, since then I have had time to look at other options and found that therapy notes are much more user-friendly. it does cost a bit more but the ease of use is much better.

Pros

No additional costs for appointment reminders

Cons

Not compatible with Mac, not user-friendly

Advice to Others

Do purchase if you own an apple computer

 
 

from Tidemark Therapy
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

What I think about Valant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

First off, their customer support is top notch and is very responsive. There are never any wait times, and they always seem to have the answer. The software is extremely easy to use and didn't take me long to learn at all. However, it is a bit more pricey than others out there. Most of my colleagues use Simple Practice, while I use Valant. Valant I feel has a more professional look to it and is more powerful in a sense of the reports that it can generate. It has the ability to have an integrated calendar (which I like) and you can scan documents to client files. They also have pre-generated templates, when coupled with dragon speaking software, gets my note taking down to 5 minutes per note!

Pros

Can generate multiple reports including insurance aging reports, what income you have generated monthly, etc.
It reminds you when you haven't completed client notes.
It lets you know if you haven't submitted claims for billing
Can integrate billing into the software for 1 click billing of claims
client portal
You can create your own templates
There are measures that you can have clients complete prior to being seen that helps with diagnosing.
Customer support rocks
They're trying to update their software based on customer feedback

Cons

The price. Currently, for my 1 office staff and myself. There are cheaper options out there.
I have a 2 in 1 tablet and laptop touchscreen- sometimes I have to make the font tiny on my screen to fit in all their windows like when adding authorizations. (these times are few and far between though). Also on other PCs, I've had no problem.

Advice to Others

Take the software for a test drive and see how you like it.

 
 

from Eagle's Nest Counseling, LLC
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

Valant EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Many parts of the EHR are easy to use and learn. Customer support is helpful. The primary reasons I rated the product 2 stars is it is not totally cloud based and to review notes they have to be downloaded to your computer. This is a hassle and needs to be fixed. The second issue is that the treatment plan tool does not have templates to use as presented. There is only the primary template for depression. This was a bit misleading. The training and implementation were good and they were helpful.

Pros

Great training after purchase.

Cons

Not completely cloud-based treatment plan tool not developed.

Advice to Others

Consider another option if you are looking for ease of use regarding reviewing notes and documents. It is a real pain.

 
 

from Mind Spa, PC
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

Take the good with the bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

There are many things I like about Valant, such as the overall look and navigation. However, after having used it for 5 years, I have found some chronic problems. The most impactful issue is that sometimes our appointments "undo" themselves. Either they were entered in and then disappear or they are deleted and reappear. I assume this is related to the syncing from our computers back to their servers. Maybe their servers are too slow, I don't know. The other major issue is that the processing of the website is super slow quite often. It gets bogged down and after clicking on a button, it the "spin" for quite a while before either doing something or erroring out. Customer support isn't any help, which is very frustrating. Another issue is the lack of clarifying in their reporting. They have a large number of reports to choose from but very little information on what the report means, what info it is pulling front, and how to interpret it (some of the reports seem very obscure). I don't like that I can add providers but they have a policy against removing them. I don't like that I have to pay a large chunk of money every time I onboard and therapist for the billing set up. These are my biggest complaints. After having demo'd a number of other EMRs over the past month, I am finding other EMRs having some nice functionalities that Valant doesn't offer.

Advice to Others

This would probably be a decent option for smaller clinics who have just a couple clinicians. I am finding it inadequate the larger and more sophisticated our practice gets.

 
 

from Mental health wellness center
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The sales experience has been great and the customer support team has been good too.

 
 

from Dianna Banks, Ph.D.
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

great product for my private psychology practice

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The training for this EHR is personal and outstanding. It is fairly easy to use.

Pros

Easy to use and great, personalized, thorough training.

Cons

My only dislikes are how the system reflects patients payments (it is confusing for patients when looking at their statements) and how you don't get feedback on claim rejection unless you log on to the third party payor website and check for rejections. They could also charge less, considering you need a third party billing, who also charges for their services.

 
 

from C-Trilogy Comprehensive Clinical Care
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Good experience. Customer service is available with some variability in the information provided. The majority of reps are customer friendly and patient.

Pros

easy billing

Cons

system navigation

Advice to Others

onsite training if possible

 
 

from Sozo Family Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

Valant Behavioral Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using Valant EHR for Behavioral health for approximately 11 months now. I struggled with this company at first as is typical in my experience with the sales staff wanting to hurry up and close the sale. I was left with a few questions hanging.

I use an ipad, iphone and Macbook pro. As you can see, I am exclusively and apple user. This made the difference for me. There was one EHR that really had most of what I wanted, minus the apple support. It was PIMSY. I have probably tried 20 EHR types, ranging from FREE to paid. This one iis monthly for one provider. I do not like the fact that they want to charge monthly for a login for my assiantant. Again I am a solo practitioner, so every little bit does count.

I DO like the fact that an intake/Psychiatrist Diagnostic Evaluation is already preloaded with screeners, automatic scoring and auto generated reports that you can modify!!

I do NOT like their Treatment Plan Template. Definitely something that they need to work on. HOWEVER, they seem to be making changes based upon the feedback that I and others have left. So that is good to know.

Pros

I absolutely appreciate the intake information is so well implemented. I can capture just about everything with minimal typing. I also appreciate the fact that there are so many screening tools that AUTOMATICALLY give the results. I can customize those results as well. Very good job on this part!

Cons

I really do not like the Treatment Plan Template. It is not intuitive or very well prepopulated for convenience. It seems to take longer than hand writing one. HOWEVER there was a recent update that has addresses some of my concernes. I have not had much of an opportunity to check this out.

I do not like the fact that it is so difficult to upload documents if you are using a mobile device such as an ipad/iphone. A photo screen capture would be great!

Advice to Others

If you are wanting a behavioral health EHR, for apple products, then so far, this is the best that I can recommend. After all of my trials that I have been through in finally finding one that suites my purposes, I would advise you to identify the 5 most important things for an EHR. If the model that you try does not meet those expectations, then move on. I had wasted 2 years to finally rest with Valant. There is no perfect EHR suite, but this one does do a good job.

 
 

from Elliott Counseling Group
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

Good program

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Simple to use, and easy to learn and very user friendly . It is intuitive and easy for our counselors to use. Easy to use scheduler, organization of patient charts and history is outstanding.

Pros

Great customer service

Cons

Times out/ crashes frequently. I often have to close out the window and restart the program to get back in.

Advice to Others

If you ever get this...have patience!

 
 

from Janus Counseling Center
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

Exceptional Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using Valant EHR for about 5 months and though there is a significant learning curve the product is exceptional. Valant has developed a system that has both increased the ability to fully document a session but made the process of billing and payment a breeze.

Pros

The price is outstanding and there are no hidden charges. The integration and setup was well supported and the staff was prompt with a response when asked a question.

Cons

The system requires a sightly higher knowledge of technology to be effectively used, but if you don't have a curiosity for its vast data configurations the system will still be an effective tool in your practice.

Advice to Others

Don't waste your time looking at all the major competitors. You will not find a better system and a better support staff. Though this company is small they are mighty in their chosen part of the EHR market place.

 
 

from Reflections of Chester
Specialty: Psychiatry & Psychology
Number of employees: 11-50 employees Employees number: 11-50 employees

Valant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Initially, I had difficulty navigating the EHR and found it complicated.

Pros

Extremely thorough. Prompts you to address all aspects of care. Contains multiple scales.

Cons

Can be cumbersome and difficult to navigate. It has been awhile, but I recall that the support staff were slow in responding.

Advice to Others

I highly recommend this product, if you want to be sure your documentation is complete.

 
 

from Bosque Mental Health
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

Amazing Software System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our Business was looking for a completely integrated system to provide the best treatment for our patients. We were given several suggestions from Software advice and one of the suggestions was VALANT. We researched several software systems and decided on Valant. Claims and eligibility are done with the clearinghouse that does all processes in real time, which will increase cash flow for the business. Patients are able to log on to a patient portal to send messages and emails securely online to the therapist directly. Assessments can be sent to patient prior to appointment to fill out. Scheduling and reminders are sent automatically. You can do notes anywhere not only in an office setting. The training staff is so helpful and willing to help you in anyway possible to make your transition smooth. Once you start or "go live" the Valant support staff is there to help you with any questions during your transition and after. I can not say enough good things about this system and the staff at Valant. I believe this is one if not the best system we have come across.

Pros

Integrated system
Patient Portal to send assessments prior to appointment
Valant will allow you to set up the system for your particular practice.
EMR templates designed specifically for behavioral health providers
cost is reasonable compared to competitors
real time claims and eligibility
HIPPAA compliant messages sent to provider and patients

Cons

Clearinghouse is separate however it is top of the line and extremely efficient.

Advice to Others

I would suggest if you are a behavioral health provider and considering getting an integrated system for your business consider Valant!!!!!

 
 

from Therapy Center Valdosta
Specialty: Psychology/therapy

I have been using this EMR since 3/2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ability to have client's fill out client questionnaires that integrate into the clinician note. Also it is affordable.

Likes Least

Lack of ability to confirm appointments using two methods. Often when the patient is a child we need the ability to inform both parents of the appointment via auto confirmation.

Recommendations

Evaluate the connection between the EMR and the billing aspect of the EMR.

 
 

from Black Hills Psychology and Sonder Behavioral Health & Wellness
Specialty: Psychiatry & Psychology

Valant Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is a great product for notes and billing. There support staff is amazing. They never leave you hanging.

Likes Least

The software is but the best for psychiatrists. There is not symptoms checklist for one.

Recommendations

It's works well for us. If you have multiple clinicians and Bill yourself it is perfect. If you are solo you may want to consider a simpler software.

 
 

from Comfort Zone Mental Health
Specialty: Mental & behavioral health

This software came highly recommended by my credentialing agency!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The Vendor provides excellent trainings and is available to deal with any issues that arise.

Likes Least

At times I have to wait for staff to arrive at Valant as they are PST and I am EST! It is easier when the hours are the same.

Recommendations

To attend all the trainings offered and compare the prices of all of them and the packages available.

 
 

from Lynn Curvey Counseling
Specialty: Mental & behavioral health

Highly recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The multiple options for accessing the records; the templates and the ease of their use; but I must say that my rep made the experience extremely positive.

Likes Least

There really are no downsides except MY skill set and learning curve, but again my experience with my rep, who was so patient with me, made working through that challenge manageable.

Recommendations

As a solo practitioner, who only sees 10-15 clients a week, evaluating the cost/benefits would be important.

 
 

from lakeside life center
Specialty: Other specialty

There are problems with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Simple to use and learn.
it does offer interface with lab (took our sup[port person a few months to get there)
Dr. First is a robust prescription writing program that can pull in patient's medication related information.
Cost is fixed so you know what you will pay, like any web based software.

Likes Least

1 It is impossible to upload anything in the chart or to view any of your notes with out first downloading on your computer. That is a slow process. If you want to look at your last three notes you have to open each one of them separately and down load (on other software you ca scroll down or up.
2 Often the site goes down (twice in one month for several hours) you have no patient information.
3 worse part of experience was the support person dedicated to us. She would forget what steps she had taken. She kept blaming the person who sent our data for mistakes but we have a soft copy of the data to show that Valant screwed up.
4 support is pretty bad when something really goes wrong. Today all my scheduled drug scripts did not get sent because there is a glitch with the way Valant communicates with Dr. First. Only patient's "Home number gets transferred to dr. first but for call backs they want patient's cell to send text.
5 Worst part of the experience was our dedicate support person.
6 Some times when multiple users are trying to enter information on the same patient, information gets "lost"

Recommendations

unless you are just starting out, look for something more robust. You may have problems in the beginning but in the long run you will be better off. Look at E clinical and even Icannotes.

 
 
 
Write a Review