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Vitera Intergy EHR Software
 | 13 Reviews (3.9/5) |
Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions. Vitera Intergy is an industry-leading electronic health records (EHR) and practice management solution designed by clinicians and software specialists. It offers robust functionality, yet remains easy to learn and use, allowing providers to focus on patients instead of paperwork. Vitera Intergy is a popular option for small and large practices and we typically recommend Vitera Intergy to any practice with three or more physicians on staff.
Vitera Intergy is a complete suite, including electronic health records, practice management, patient portal, and clinical/business intelligence. The system is designed to help practices transform into meaningful users of healthcare technology—to improve clinical workflow and drive quality improvement; engage patients; measure and optimize clinical and financial outcomes; and communicate with the care community.
Vitera Intergy EHR is 2011 CCHIT Certified and the Vitera Intergy Meaningful Use Edition is ONC-ATCB certified for 2011/2012. The system also supports PQRS requirements. Vitera Healthcare Solutions offers its EHR on its own or as part of the complete Vitera Intergy suite of products. Vitera Intergy RIS is a complete radiology information system and Vitera Intergy CHC a specialized solution for community health and federally qualified health centers (FQHCs).
Vitera Intergy showcases robust features and clinical content for a broad range of specialties, including from primary care, internal medicine, cardiology, orthopedics, and Ob/Gyn. Vitera Intergy can be purchased and installed on a server in the practice’s location, or can hosted at a Vitera datacenter and accessed over the web on an affordable monthly subscription basis.
This system is the flagship healthcare offering from Vitera Healthcare Solutions among a family of products that includes Vitera Medical Manager and Vitera MedWare. Vitera serves more than 400,000 healthcare professionals including 80,000 physicians. In addition to providing EHR and practice management solutions, Vitera processes 33 million EDI transactions, including 1.3 million e-prescriptions, monthly.
Thanks to its flexibility, we recommend Vitera Intergy very often to practices looking for a robust, full-featured system.
13 Reviews of Vitera Intergy
Overall rating
I am a contracted OB/GYN working with a group of 6 other contracted OB/GYN's. We are implementing EHR because of the government mandate. The system was implemented about 2 months ago, and has brought our productivity down to about 40% of what it was with paper-based records.
The system is obviously designed for billing and data mining, but falls very short when it comes to providing care to patients. It does not give physicians the tools needed to quickly review the medical history. It is dangerous to patients.
The problem list only allows codes from the ICD9, and does not allow free hand entry. The customer service expert said the system could not be changed to allow free text, and then tried to convince me that everything important for the doctor to know about a patient has an ICD9 code. We cannot put on a problem list that a patient's last pregnancy had a fetal demise at term, or that her husband has been deployed to Afghanistan.
The system also does not allow free-hand entry of pre-existing laboratory data for display in a chart format. Only new data that is directly transferred from an affiliated lab can be entered. The physician has to slog through dozens of scanned in pages of old records, while taking notes, to obtain laboratory data, and once obtained, there is no place to enter it for quick review next time.
These are only the two most glaring shortfalls of the system. I could give 100 more examples. It's hard to believe that the system I'm using is the same one reviewed here. I would give it a D+ at best. Very poor product.
The system is obviously designed for billing and data mining, but falls very short when it comes to providing care to patients. It does not give physicians the tools needed to quickly review the medical history. It is dangerous to patients.
The problem list only allows codes from the ICD9, and does not allow free hand entry. The customer service expert said the system could not be changed to allow free text, and then tried to convince me that everything important for the doctor to know about a patient has an ICD9 code. We cannot put on a problem list that a patient's last pregnancy had a fetal demise at term, or that her husband has been deployed to Afghanistan.
The system also does not allow free-hand entry of pre-existing laboratory data for display in a chart format. Only new data that is directly transferred from an affiliated lab can be entered. The physician has to slog through dozens of scanned in pages of old records, while taking notes, to obtain laboratory data, and once obtained, there is no place to enter it for quick review next time.
These are only the two most glaring shortfalls of the system. I could give 100 more examples. It's hard to believe that the system I'm using is the same one reviewed here. I would give it a D+ at best. Very poor product.
Overall rating
My practice is predominently dermatology-focused, but I also serve as the medical director of the urgent care clinic next door to my practice. I purchased Sage Intergy a little over one year ago, and we're still not live with the EHR portion of the program. During this year, I've been working on forms that will allow for as much of the note coming from check boxes as is possible. During this time, I discovered that if you use more than one form to address two or more problems at one visit, the results are come out jumbled depending on the order of the findings in the system.
I have found a work-around, but the form development time is unrealistic. I have contacted the company with a suggestion to overcome the problem but have been waiting weeks to hear from them.
We have switched from our prior practice management system to the Intergy version and have gone "live". There have been some issues, but for the most part, my office manager is pleased with several features that help save time. However, unless we want to go through the process of changing back to our prior PM system or a new system altogether, we have to continue an ongoing relationship with Intergy.
At this point I am seriously considering scraping the EHR part and changing to another. Of course, you are then confronted with interfacing capabilities of the EHR and PM portions of the program. I have found a couple of interesting programs that will link to Intergy, and may switch.
Unless I hear something very soon, I will go with something else. I gave one-star ratings to each category because leaving unmarked could be construed as overlooked.
I have found a work-around, but the form development time is unrealistic. I have contacted the company with a suggestion to overcome the problem but have been waiting weeks to hear from them.
We have switched from our prior practice management system to the Intergy version and have gone "live". There have been some issues, but for the most part, my office manager is pleased with several features that help save time. However, unless we want to go through the process of changing back to our prior PM system or a new system altogether, we have to continue an ongoing relationship with Intergy.
At this point I am seriously considering scraping the EHR part and changing to another. Of course, you are then confronted with interfacing capabilities of the EHR and PM portions of the program. I have found a couple of interesting programs that will link to Intergy, and may switch.
Unless I hear something very soon, I will go with something else. I gave one-star ratings to each category because leaving unmarked could be construed as overlooked.
Overall rating
Based on the comments of reviewer “Beth from Private Practice”, it sounds as if she may need some additional training on the features within Sage Intergy, including the OB Chart. My 7-provider OB-GYN group has been using Sage Intergy for nearly 4 years and has seen significant increases in productivity and efficiency in the clinical and financial sides of our practice.
The reviewer is mistaken in stating that the system lacks tools to quickly review medical, and that there is no place to enter freehand information. From one screen, I can quickly review a patient’s problems, diagnoses, medications, past procedures and medical/family/social histories. This includes freehand comments made by me and my associates. While we reserve the problem list for relevant clinical assessments and diagnoses (such as a prior fetal demise, history of preterm labor, or diabetes), we use free text and/or macros in the comments area for each visit to enter brief comments or entire narratives. Comments entered during initial and follow-up obstetrical visits are easily viewed during or before subsequent visits simply by hovering over the comment on the prenatal flowsheet—this helps us personalize our patient interactions and is a huge improvement from flipping over the paper ACOG form and writing on the back!
Our practice also utilizes the Sage Intergy Practice Portal in combination with social media platforms such as Facebook to engage our patients. This has helped us to break down barriers in the patient-doctor relationship and better educate our patients, especially younger women, about their reproductive and general health. It’s also helped us to automate a lot of manual data entry and cut back on phone calls by allowing patients to access results, request appointments, or ask questions directly to doctors and staff.
No software is perfect—but certified and well-designed system like Sage Intergy makes it much easier to store and find information about patients than in the paper world. Sage has been open to our suggestions about how to enhance their products and we don’t regret for a minute our decision to work with Sage.
The reviewer might want speak to a client relations representative at Sage and inquire about some additional training. Sage also makes a lot of information and training available online. I also understand that Sage has just launched an online user forum, so it might also be a good idea to ask other users for tips.
The reviewer is mistaken in stating that the system lacks tools to quickly review medical, and that there is no place to enter freehand information. From one screen, I can quickly review a patient’s problems, diagnoses, medications, past procedures and medical/family/social histories. This includes freehand comments made by me and my associates. While we reserve the problem list for relevant clinical assessments and diagnoses (such as a prior fetal demise, history of preterm labor, or diabetes), we use free text and/or macros in the comments area for each visit to enter brief comments or entire narratives. Comments entered during initial and follow-up obstetrical visits are easily viewed during or before subsequent visits simply by hovering over the comment on the prenatal flowsheet—this helps us personalize our patient interactions and is a huge improvement from flipping over the paper ACOG form and writing on the back!
Our practice also utilizes the Sage Intergy Practice Portal in combination with social media platforms such as Facebook to engage our patients. This has helped us to break down barriers in the patient-doctor relationship and better educate our patients, especially younger women, about their reproductive and general health. It’s also helped us to automate a lot of manual data entry and cut back on phone calls by allowing patients to access results, request appointments, or ask questions directly to doctors and staff.
No software is perfect—but certified and well-designed system like Sage Intergy makes it much easier to store and find information about patients than in the paper world. Sage has been open to our suggestions about how to enhance their products and we don’t regret for a minute our decision to work with Sage.
The reviewer might want speak to a client relations representative at Sage and inquire about some additional training. Sage also makes a lot of information and training available online. I also understand that Sage has just launched an online user forum, so it might also be a good idea to ask other users for tips.
Overall rating
Oak Street Medical is a multi-specialty clinic with 12 providers. We began using EHR with Medical Manager, the predecessor to Sage Intergy, and subsequently converted to their Windows-based system, the Intergy suite, more than 7 years ago.
We have found the system to be extremely intuitive for both staff and physicians alike. The robust system and the ability to customize the various aspects of the software allows our providers to practice in their own unique style, rather than having to use a "cookie cutter" mold.
Thanks to Sage and their close attention to detail regarding compliance standards, we were able to utilize the system to reach the government's meaningful use requirements and complete attestation within this first year of grants.
Sage offers a support center portal which allows our staff to continue training and education in their spare time. This is a wonderful tool for new staff members, as well as for existing staff that just need a refresher on a specific function.
We have found the system to be extremely intuitive for both staff and physicians alike. The robust system and the ability to customize the various aspects of the software allows our providers to practice in their own unique style, rather than having to use a "cookie cutter" mold.
Thanks to Sage and their close attention to detail regarding compliance standards, we were able to utilize the system to reach the government's meaningful use requirements and complete attestation within this first year of grants.
Sage offers a support center portal which allows our staff to continue training and education in their spare time. This is a wonderful tool for new staff members, as well as for existing staff that just need a refresher on a specific function.
Overall rating
We are a multi-location practice with around 80 providers, mainly in primary care. We are currently using version 6.1 of Intergy & Intergy EHR. With the recent completion of our Intergy EHR rollout this past year, and the prior year rollout of Base Intergy, we are now benefitting from the seamless integration between our front office and back office applications.
With the Sage Practice Analytics tool, we are able to successfully data-mine and report on all of the valuable clinical data now at our fingertips. This reporting has come to serve as the backbone for our own internal clinical quality program. The tool also supports our ongoing efforts with PQRS, meaningful use compliance, and an assortment of other outside quality initiatives.
With the Sage Practice Analytics tool, we are able to successfully data-mine and report on all of the valuable clinical data now at our fingertips. This reporting has come to serve as the backbone for our own internal clinical quality program. The tool also supports our ongoing efforts with PQRS, meaningful use compliance, and an assortment of other outside quality initiatives.
Overall rating
HealthLinc is a four-clinic FQHC that provides medical, dental and behavioral health services to over 15,000 patients a year, with approximately 65,000 patient encounters. We are very focused on quality care, so a few years ago we realized we had to both upgrade our practice management system, and purchase an EHR solution. We created an RFP and solicited bids from five vendors.
Sage Intergy rose to the top of the list as the most cost effective system for our needs, allowing flexibility and reportable outcomes. We went live with the practice management system in November of 2008, and our EHR in September 2009. One of the amazing outcomes was that our productivity only dropped by 10 percent when we went live - we have heard that the norm with other systems is 50 percent). We believe the credit for this limited down-time is mostly due to Sage's rigorous training plan with our IT departments. We utilized the online training and on-site trainer to get us up to speed, and we were extremely satisfied with the outcome.
As a FQHC, we have to keep up with a tremendous amount of reporting. We utilized Sage's Practice Analytics tool for both financial and clinical outcomes. This tool is an amazing resource!
Every day, our positive experience with Intergy reassures us that we picked the correct software and vendor for our needs.
Sage Intergy rose to the top of the list as the most cost effective system for our needs, allowing flexibility and reportable outcomes. We went live with the practice management system in November of 2008, and our EHR in September 2009. One of the amazing outcomes was that our productivity only dropped by 10 percent when we went live - we have heard that the norm with other systems is 50 percent). We believe the credit for this limited down-time is mostly due to Sage's rigorous training plan with our IT departments. We utilized the online training and on-site trainer to get us up to speed, and we were extremely satisfied with the outcome.
As a FQHC, we have to keep up with a tremendous amount of reporting. We utilized Sage's Practice Analytics tool for both financial and clinical outcomes. This tool is an amazing resource!
Every day, our positive experience with Intergy reassures us that we picked the correct software and vendor for our needs.
Overall rating
We were early adopters of Sage and their legacy product, Medical Manager. Eight years ago, we began the process of transitioning to an EHR, and Sage worked with us every step of the way. Four years ago, we started using their Windows-based product, Intergy and Intergy EHR. We have found the system to be very robust and user-friendly, enabling us to better serve and care for our patients.
Three years ago, we began participating in several quality reporting projects. Sage's Practice Analytics product has allowed us to not only participate, but to actually excel in these projects. The system's ability to report clinical findings is far superior to what we have seen in reports from other practices that use different EHRs. Sage's Patient Portal has also been instrumental in allowing us to be on the cutting edge when it comes to serving our patients and offering them the best. Sage's openness to enhancement requests, coupled with their presence in Washington, D.C. (in order to stay abreast of relevant legislation such as meaningful use requirements), has proven to be invaluable to an independent practice such as ours.
Three years ago, we began participating in several quality reporting projects. Sage's Practice Analytics product has allowed us to not only participate, but to actually excel in these projects. The system's ability to report clinical findings is far superior to what we have seen in reports from other practices that use different EHRs. Sage's Patient Portal has also been instrumental in allowing us to be on the cutting edge when it comes to serving our patients and offering them the best. Sage's openness to enhancement requests, coupled with their presence in Washington, D.C. (in order to stay abreast of relevant legislation such as meaningful use requirements), has proven to be invaluable to an independent practice such as ours.
Overall rating
Peter Christensen Health Center is a Native American health clinic and FQHC. We have five family practice providers and also provide podiatry, dental, oral surgery, optical, lab, radiology, and pharmacy services.
We used a different software system before Intergy, and have found Intergy and Intergy EHR to be an excellent product fit for us. Our providers love its ease of use, and feel that it has improved the way they practice medicine. I think the most important piece of the product is the ability to query almost any information in the system. We are able to review large amounts of data and trends with ease.
We have been using Intergy for almost six years, and find it very easy to maintain the system and train new employees. We love our system, and would recommend it to anyone.
We used a different software system before Intergy, and have found Intergy and Intergy EHR to be an excellent product fit for us. Our providers love its ease of use, and feel that it has improved the way they practice medicine. I think the most important piece of the product is the ability to query almost any information in the system. We are able to review large amounts of data and trends with ease.
We have been using Intergy for almost six years, and find it very easy to maintain the system and train new employees. We love our system, and would recommend it to anyone.
Overall rating
We are a pediatric, internal medicine, and family practice primary care clinic with six physicians, two physician's assistants, and three nurse practitioners. We try to do as much for our patients in the office as possible. We have limited radiology, and a draw station in-house.
We've been using the Sage Intergy products for over five years. We use Intergy for practice management, EHR, and their practice analytics module, which offers reporting and data mining. Our criteria for any electronic health management system included the ability for scheduling, billing, reporting, charting, ease of use, and good technical support. Sage more than meets all these requirements.
Implementing the product went as well as change can go. We began implementing the software in increments - first the financial department, then billing, then scheduling. The EHR implementation came last.
We currently are using version 6.2, the meaningful use-certified program. The benefits we have seen include improved payment times, and improved efficiency for our staff. Patients are more satisfied with the electronic prescriptions and referral process.
Working with Sage is a piece of cake. They are very supportive and available when needed.
We've been using the Sage Intergy products for over five years. We use Intergy for practice management, EHR, and their practice analytics module, which offers reporting and data mining. Our criteria for any electronic health management system included the ability for scheduling, billing, reporting, charting, ease of use, and good technical support. Sage more than meets all these requirements.
Implementing the product went as well as change can go. We began implementing the software in increments - first the financial department, then billing, then scheduling. The EHR implementation came last.
We currently are using version 6.2, the meaningful use-certified program. The benefits we have seen include improved payment times, and improved efficiency for our staff. Patients are more satisfied with the electronic prescriptions and referral process.
Working with Sage is a piece of cake. They are very supportive and available when needed.
Overall rating
We purchased and began implementing into our 60+ physician multi-specialty group Sage Intergy and Sage Intergy EHR in the summer of 2008, beginning with version 4.0. We had spent over a year narrowing down the field of potential EHRs before deciding on Sage. We wanted an EHR that was married to an integrated practice management solution to avoid having to do double data entry or rely upon any sort of software interface between the two programs. We came down to a choice between NextGen, GE Centricity and Sage Intergy/EHR.
We were ultimately sold on Sage because of their interest in us as a potential customer. We felt that the software would meet our needs and Sage was much more engaged with us during our EHR search than its competitors. I think that Sage has continued to provide excellent customer support over the 3 years we've used their products. When we've run into problems they've been quick to respond and help. They are responsive to our requests for future changes/upgrades to the product.
It took us between 2-2 1/2 years to fully implement the software in all of our sites, physically spread across the county. We moved site by site and got each physician fully implemented before moving on to other sites (full implementation meaning use of all aspects of the EHR including charting, lab ordering, prescription generation and order entry/billing electronically). Very few of our physicians had ever used an EHR previously. All physicians went through the expected Kubler-Ross "stages of grief" during software implementation (denial, anger, bargaining, depression and ultimately acceptance). Those that had used other EHRs did not find the learning curve with Sage to be any different than with any other EHR.
Benefits we've realized with this software include: reduced days in AR , zero transcription costs since transitioning to the EHR, no more lost charts, physicians able to accomplish work from home rather than being tied to the physical chart in the office; we've also begun qualifying our physicians for meaningful use stimulus funds.
We were ultimately sold on Sage because of their interest in us as a potential customer. We felt that the software would meet our needs and Sage was much more engaged with us during our EHR search than its competitors. I think that Sage has continued to provide excellent customer support over the 3 years we've used their products. When we've run into problems they've been quick to respond and help. They are responsive to our requests for future changes/upgrades to the product.
It took us between 2-2 1/2 years to fully implement the software in all of our sites, physically spread across the county. We moved site by site and got each physician fully implemented before moving on to other sites (full implementation meaning use of all aspects of the EHR including charting, lab ordering, prescription generation and order entry/billing electronically). Very few of our physicians had ever used an EHR previously. All physicians went through the expected Kubler-Ross "stages of grief" during software implementation (denial, anger, bargaining, depression and ultimately acceptance). Those that had used other EHRs did not find the learning curve with Sage to be any different than with any other EHR.
Benefits we've realized with this software include: reduced days in AR , zero transcription costs since transitioning to the EHR, no more lost charts, physicians able to accomplish work from home rather than being tied to the physical chart in the office; we've also begun qualifying our physicians for meaningful use stimulus funds.
Overall rating
We are a six site primary care practice located in the heart of Los Angeles and have multiple medical specialties successfully using Intergy. We have Family Practice, Internal Medicine, Pediatrics, Optometry, Cardiology, Perinatology, Obstetrics and Podiatry on Intergy, all in all serving ~30K patients with ~130,000 visits annually.
We went live on Intergy 4 years ago and have not looked back since. We use the Sage Intergy products for Practice Management, EHR and their Practice Analytics module, all of which have often exceeded our expectations to facilitate our work flow and data mining and reporting.
Providers and auditors alike who have reviewed Intergy in our offices have often told us how intuitive the chart is laid out. The flexibility offered in the product has allowed us to support all the specialties as noted above seamlessly. This flexibility also allows us to facilitate several workflows, while maintaining data integrity for very in-depth data mining and reporting.
We have found improved revenues and billing cycle times as well as improved ability to manage our 200 staff members. In addition, we’ve found improved efficiencies with delivering care to the patients we serve.
Set-up and training support are readily available; however, anyone can readily learn the system and set-up thereof with ease. This system is so flexible that you really have the chance to make it your own while maintaining the intuitive nature of the base system.
We went live on Intergy 4 years ago and have not looked back since. We use the Sage Intergy products for Practice Management, EHR and their Practice Analytics module, all of which have often exceeded our expectations to facilitate our work flow and data mining and reporting.
Providers and auditors alike who have reviewed Intergy in our offices have often told us how intuitive the chart is laid out. The flexibility offered in the product has allowed us to support all the specialties as noted above seamlessly. This flexibility also allows us to facilitate several workflows, while maintaining data integrity for very in-depth data mining and reporting.
We have found improved revenues and billing cycle times as well as improved ability to manage our 200 staff members. In addition, we’ve found improved efficiencies with delivering care to the patients we serve.
Set-up and training support are readily available; however, anyone can readily learn the system and set-up thereof with ease. This system is so flexible that you really have the chance to make it your own while maintaining the intuitive nature of the base system.
Overall rating
We are a site supporting multiple different practices on Sage Intergy Suite and PM only. Our experience with the product has been pleasant for the most part. This EHR like most others, is as good as the user is. I train providers all the time and have found that they are only willing to listen to what they want to. Most providers resist changing how they put a dot on paper and they make it harder on themselves and the staff around them in adoption of the technology. The downside of this and most EHR vendors are:
- Increased call wait times for support.
- Extremely slow/close minded/reluctant to incorporate new technologies. Example P2P connections between Intergy site. Yes, I know the standard or HIE is not defined in most states, but the sites that want to should be encouraged and given all the resources needed to make these connections.
- Failure to establish relations with local hospitals. Other vendors are able to have the hospitals and/or labs subsidize the cost of EHR.
- Fewer devices compatible with system. The company should work in this area ASAP.
Maybe the recent equity flush should allow all the above. Hopefully!
- Increased call wait times for support.
- Extremely slow/close minded/reluctant to incorporate new technologies. Example P2P connections between Intergy site. Yes, I know the standard or HIE is not defined in most states, but the sites that want to should be encouraged and given all the resources needed to make these connections.
- Failure to establish relations with local hospitals. Other vendors are able to have the hospitals and/or labs subsidize the cost of EHR.
- Fewer devices compatible with system. The company should work in this area ASAP.
Maybe the recent equity flush should allow all the above. Hopefully!
Overall rating
We are a primary care office in Arlington, VA and have been using Sage for 4 years. Their technical staff seems to know their stuff. Our biggest grouse is that their departments don't coordinate with one another, and they make the customer pay the penalty.
1. We have had recurring issues with over-billing that takes several calls and emails to fix. Hours of staff time down the drain!
2. The system is NOT billing friendly. It does not allow claims to be converted to a pdf file, which is a pretty basic feature of most EMR systems. PDF copies can be e-faxed right from the computer; whereas Intergy makes you manually print the claims on HCFA forms, which is a painful, labor intensive (expensive) process.
3. Their Emdeon exclusive partnership is also very limiting. The clearing house does not allow direct access onto its site; there is no facility to code check or code correct on the clearing house.
4. Claim reports come in very difficult to read and access format - and is not imported directly into the pt's claim. So, it really takes a lot of digging each day to figure out if a claim got accepted or rejected.
5. Lab reports do not match up to pt charts, although that is what it is supposed to do. So the matching has to be done manually by our staff. After several calls and long hours on the phone, they finally acceded that their system was not set up to do it yet. But it is a highly touted feature!
6. Their maintenance and mailing costs are very expensive compared to other systems in the market.
7. We wanted to set up a template for Dx driven coding for CPT - which is how all billing is done. Meaning if a pt has a combination of 3 or 4 critical Dxs, on a visit, it should automatically code the level of OV. But apparently, the system only allows CPT driven templates.
1. We have had recurring issues with over-billing that takes several calls and emails to fix. Hours of staff time down the drain!
2. The system is NOT billing friendly. It does not allow claims to be converted to a pdf file, which is a pretty basic feature of most EMR systems. PDF copies can be e-faxed right from the computer; whereas Intergy makes you manually print the claims on HCFA forms, which is a painful, labor intensive (expensive) process.
3. Their Emdeon exclusive partnership is also very limiting. The clearing house does not allow direct access onto its site; there is no facility to code check or code correct on the clearing house.
4. Claim reports come in very difficult to read and access format - and is not imported directly into the pt's claim. So, it really takes a lot of digging each day to figure out if a claim got accepted or rejected.
5. Lab reports do not match up to pt charts, although that is what it is supposed to do. So the matching has to be done manually by our staff. After several calls and long hours on the phone, they finally acceded that their system was not set up to do it yet. But it is a highly touted feature!
6. Their maintenance and mailing costs are very expensive compared to other systems in the market.
7. We wanted to set up a template for Dx driven coding for CPT - which is how all billing is done. Meaning if a pt has a combination of 3 or 4 critical Dxs, on a visit, it should automatically code the level of OV. But apparently, the system only allows CPT driven templates.
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